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Testing and Troubleshooting
Testing and Troubleshooting
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Enabling Vidyo Support from the System Console
My audio or video quality is poor
I see no video (just a black window), or receive a DirectX error
VidyoDesktop log gathering
VidyoDesktop troubleshooting flow chart
White screen on room system after bootup
VidyoRoom: Google Calendar Not Updating
VidyoPortal/VidyoRouter Process Restart Troubleshooting
VidyoRoom Content Sharing With Mac OS Devices
VidyoMobile: Display name with "@" symbol causes the list of users to be sorted unexpectedly on VidyoMobile devices
VidyoMobile: When an Android is set to landscape and joins a conference, the the image is vertical
VidyoMobile: If a username has an "@" symbol in it, login history isn't displayed properly
VidyoDesktop is not installing on Mac OS Sierra
VidyoGateway: You have entered an invalid room extension - error when integrating with Cisco Call manager
Control meeting shows "orphaned" participants for VidyoDesktop endpoints sometimes
Inviting users though VidyoDesktop in-call sidebar email function
VidyoDesktop active speaker mode shows instead of tile view
Mac OS Sierra - Participants are thumbnail-sized when joining a meeting
Windows power saver plan is causing VidyoDesktop performance issues
VidyoDesktop - Duplicate public rooms display in the contacts list
Cannot log in without the HTTPS prefix in the VidyoPortal™ URL
VidyoRouter signaling cannot be established
Sometimes when setting system language to Japanese, the email invite still sends as English
Why can't I make a direct Vidyo call in Vidyo Neo?
VidyoDesktop: Monitor names are garbled when trying to share content
In rare conditions, control meeting doesn't change to selected language
When using a display name with a semicolon symbol, participants only see the name before the semicolon.
"DeviceModel" value in CDR shows is limited to 23 characters on VidyoDesktop
What order should I upgrade in, if I have more than one of each Vidyo Appliance or VM?
What order should I upgrade in, if I only have one of each Vidyo Appliance or VM?
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