Partners
Blog
Contact Us
VidYo.com
Developers
SUBMIT A TICKET
Log in
VidyoCloud Support
On-Premises Administration
On-Premises Administration
FAQs and Best Practices
Vidyo Client Quality and Latency (On-Prem)
How to request super/admin password resets from Vidyo (On Premises Servers)
See all 2 articles
Release Notes
VidyoPortal and VidyoRouter: About Version 18.3.1
VidyoPortal and VidyoRouter: About Version 18.2.1
VidyoPortal and VidyoRouter: About Version 18.2.0
VidyoPortal and VidyoRouter: About Version 18.1.0
VidyoPortal and VidyoRouter: About Version 17.3.0 (38) Rev B
VidyoPortal and VidyoRouter: About Version 17.2.0
See all 40 articles
Security Updates
Security Update 20 - VidyoReplay
Security Update 20 - VidyoGateway
Security Update 20 - WebRTC 3.2 Server
Security Update 20 - VidyoPortal and VidyoRouter
Security Update 19 - VidyoGateway
Security Update 19 - VidyoPortal and VidyoRouter
See all 7 articles
Using the Super Admin Portal
VidyoPortal Super Administrator Guides
Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) for On-Premises and Cloud
VidyoDashboard 1.x
Router Pool Rules Change on Upgrade from 3.3.x to 3.4.x
Understanding the System
Logging in to the System Console of Your Server and Changing the Default Password
See all 191 articles
Using the On-Premises Tenant Admin Portal
Why are Scheduled Rooms required for Direct Dialing?
VidyoPortal Tenant Administrator Guides
Video: Vidyo Administrative Training
Vidyo Deployment Technical Kick-Off Meeting Pre-Work
Vidyo Deployment Technical Requirements: HTTPS and Encryption
Tenant Admin: Managing Users
See all 73 articles
Using the VidyoConnect for WebRTC Server Admin UI and Console
Understanding the Configuration Procedure
Understanding VidyoConnect for WebRTC Server VE Requirements
Virtual Machine Provisioning Requirements
Understanding VidyoConnect for WebRTC Server VE Support of VMware Features
Installing VidyoConnect for WebRTC Server VE
Logging in to the System Console of Your Server and Changing the Default Password
See all 52 articles
Using the VidyoGateway Admin UI and Console
VidyoGateway Administrator Guides
VidyoGateway/Legacy H.323 Firewall Info
Integrating VidyoGateway with SIP and IP PBXs
Adding Participant Event Tones for Legacy Users on VidyoGateway
See all 4 articles
Using the VidyoReplay Admin UI and Console
VidyoReplay Virtual Machine Provisioning
VidyoReplay Administrator Guide
When using IE or Firefox to view VidyoReplay recordings, pixelation has been observed on the bottom of the video during playback
Open issue : "Refresh Logo" button on VidyoReplay doesn't replace the original logo
See all 4 articles
Installing and Using VidyoDesktop
Video: VidyoDesktop Overview
Video: Downloading and Installing VidyoDesktop
VidyoDesktop Do’s and Don'ts Checklist
VidyoDesktop™ Installation and User Guide
VidyoDesktop for Meeting Organizers Quick Reference
VidyoDesktop for Guest Users Quick Reference
See all 32 articles
Using VidyoWeb
Joining a Call with VidyoWeb
VidyoWeb Best Practices
Configuring FireFox for use with VidyoWeb on WebRTC
VidyoWeb In-Call Controls
Video: Using VidyoWeb in a Meeting
Uninstalling VidyoWeb on a Mac
See all 7 articles
Installing and Using VidyoMobile
Downloading and Installing VidyoMobile for iOS From the Apple Store
VidyoMobile for iOS: About Version 2.4.3
Announcing VidyoMobile for iOS version 2.4.2
About VidyoMobile for iOS version 2.4.2
Announcing VidyoMobile for iOS version 2.4.1
About VidyoMobile for iOS Version 2.4.1
See all 36 articles
Installing and Using the Vidyo Extension for Google Chrome
A space character must be allowed to exist after the meeting link, else clicking on "Join via Vidyo" button will present a corrupted link
Google Chrome Calendar loses description after 'Meet via Vidyo' invitation is saved
Quick Reference Card: Scheduling Vidyo Enabled Meetings From Google Chrome
Installing and Logging into the Vidyo Extension for Google Chrome
Installing the Vidyo Extension for Google Chrome
Uninstalling the Vidyo Extension for Google Chrome
See all 12 articles
Installing and Using the Vidyo Extension for Microsoft Outlook
Quick Reference Card: Schedule Vidyo Enabled Meetings From Microsoft Outlook
Video: Schedule Vidyo-Enabled Meetings From Microsoft Outlook
Installing the Vidyo Extension for Microsoft® Outlook® 2010, 2013, and 2016 Without Pre-Populated Server Address and User Name Fields
Sending a Vidyo Meeting Invitation from Microsoft® Outlook® 2010, 2013, and 2016
Sending a Meeting Invitation From Microsoft® Outlook® 2003 and 2007
Prepopulating the Vidyo Extension for Microsoft® Outlook® Server Address and User Name Fields
See all 13 articles
Microsoft Skype for Business Interoperability
Meet over VidyoConnect™ for Skype® for Business
See all 1 articles
Testing and Troubleshooting
General Endpoints - I see no video (just a black window), or receive a DirectX error
General Endpoints - My audio or video quality is poor
General Servers: Enabling and Disabling Vidyo Support from the System Console
VidyoDesktop - Log Gathering
VidyoDesktop - Completely remove VidyoDeskop from your computer (Windows/Mac)
VidyoDesktop - Troubleshooting Flow Chart
See all 70 articles
Product Bulletins
VidyoPortal and VidyoRouter Version 18.3.1: General Availability Release
VidyoPortal and VidyoRouter Version 18.2.1: General Availability Release
VidyoPortal and VidyoRouter Version 18.2.0: General Availability
VidyoPortal and VidyoRouter Version 18.1.0: General Availability
VidyoPortal and VidyoRouter Version 3.4.6: General Availability
VidyoDesktop for Windows and Mac Version 3.6.9: General Availability Release
See all 19 articles
