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Vidyo Epic Service: Product Bulletins Archive


This archive contains the product bulletins for the Vidyo Epic Service releases up to Version 22.2.1.

For the product bulletins from Version 23.x.x onwards, see Vidyo Product Bulletins.



2022 Releases

Vidyo Epic Service Version 22.2.1: General Availability (GA) Release

Product Bulletin No. 1408


Vidyo Epic Service Version 22.2.1

What's new in this release? 

This Product Bulletin contains updates for Vidyo Epic Service 22.2.1.


Epic Hardware Test Update

  • This release adds additional infrastructure support for integrating with the "SetHardwareTest" functionality in Epic.
  • Administrators can now include a parameter in their FDI record that enables the Hardware Test workflow on endpoints prior to allowing those endpoints to join a conference.
  • To use this feature, you must have:
    • Version 22.3.0 or later of VidyoConnect for Desktop, Mobile, or WebRTC.
    • Version 22.4.5 or later of the VidyoPortal.

System updates

  • For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.


  • On-premises customers can download this version on October 25, 2022.
  • Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at

We hope you enjoy using this version of the VidyoPortal and the Vidyo Epic Service!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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