Enghouse Vidyo would like to make our customers utilizing VidyoConnect for Desktop aware that a change in our vendor for software signing certificates was required. To support those certificates, the new VidyoConnect for Desktop 21.6.4 and 22.3.0 releases contain critical updates.
As a consequence of this change, older versions of our clients will stop auto-updating from the VidyoPortal starting July 11th. While the older versions will continue to work, they will fail the auto-update process and will periodically present an auto-update error until the application is manually updated.
Note: If you have deployed VidyoConnect for Desktop via an MSI solution, your endpoints do not get their updates from the VidyoPortal; therefore, they are not impacted by this issue.
Which products are affected?
- VidyoConnect for Desktop version 21.6.3 or earlier
- VidyoConnect for Desktop version 22.x
What actions must I take now?
- If you are using VidyoConnect for Desktop version 21.6.3 or earlier: Updating to version 21.6.4 is mandatory if you want to be able to receive automatic updates in the future from the VidyoPortal. This version is a critical checkpoint in terms of your upgrade path. You will not be able to update to future versions automatically without first updating to this mandatory version.
- For example, if you are on version 21.5.0 now and you decide to skip 21.6.4, but you later want to update to 21.6.8, you will not be able to push out the update automatically via the VidyoPortal. Instead, your users will need to download the installer from the VidyoPortal and run the installation manually. Due to this, we strongly suggest updating to 21.6.4 now.
- If you are using VidyoConnect for Desktop version 22.x: Updating to version 22.3.0 is mandatory if you want to be able to receive automatic updates in the future from the VidyoPortal. This version is a critical checkpoint in terms of your upgrade path. You will not be able to update to future versions automatically without first updating to this mandatory version.
- For example, if you are on version 22.2.0 now and you decide to skip 22.3.0, but you later want to update to 22.4.0, you will not be able to push out the update automatically via the VidyoPortal. Instead, your users will need to download the installer from the VidyoPortal and run the installation manually. Due to this, we strongly suggest updating to 22.3.0 now.
When can I get the new releases?
- On-premises customers can download either VidyoConnect for Desktop version 21.6.4 or version 22.3.0 on June 30, 2022.
- Cloud customers will be automatically upgraded in the coming weeks.
Where can I get more information about the releases?
Need help?
If you need help, contact your Vidyo Reseller or contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
The Enghouse Vidyo Product Team
The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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