Action Required: Hybrid Customers Must Upgrade VidyoRouter™, VidyoGateway™, and VidyoReplay™ Components

This is a reminder to all our Hybrid customers to upgrade their VidyoRouter, VidyoGateway, and/or VidyoReplay to the versions specified below before March 25, 2022. To ensure compatibility with future cloud updates and to prevent service interruptions, you must upgrade your components before the March 25, 2022 deadline.

Which components are affected? 

What actions do I need to take now?

1. Download the software package for each component that you want to upgrade. To obtain the software package:

• For VidyoRouter, go to Portal and Router Packages. Note: Ensure that you download the package marked for “Hybrid VidyoRouters connected to VidyoCloud platforms."
• For VidyoGateway, go to VidyoGateway Packages.
• For VidyoReplay, go to VidyoReplay Packages.

2. Upgrade your hybrid component. For instructions on how to upgrade:

• For VidyoRouter, refer to the VidyoPortal and VidyoRouter Administrator Guide.
• For VidyoGateway, refer to the VidyoGateway Administrator Guide.
• For VidyoReplay, refer to the VidyoReplay Administrator Guide.

You must perform the upgrade prior to March 25, 2022. If you do not do so, your components may not continue to work properly.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Enghouse Vidyo Product Team