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Vidyo Compatibility Matrix for On-Premises

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The Vidyo Compatibility Matrix is for Vidyo customers who have an on-premises installation of Vidyo products. If you are a cloud-only customer, this Compatibility Matrix does not pertain to you because Vidyo will upgrade software as needed and ensure that cross-product compatibility is maintained.

In the following tables, the bold green text indicates the latest and recommended version.

 

The Vidyo Compatibility Matrix is subordinate to the Vidyo Software Maintenance Policy. Therefore, when a pair of releases are listed in this document as compatible, but one or both of those releases are no longer maintained according to the Vidyo Software Maintenance Policy, bug fixing will not be done on those releases.

 

If you'd like information about upgrading your servers, please see the Vidyo Upgrade Steps Lookup Tool.

Some of the products and offerings listed below include End of Support dates. If you'd like more information about these, such as their End of Software Maintenance and End of Service dates, see the End of Life (EOL) and End of Sale (EOS) for Vidyo Offerings article.

Product Compatibility With VidyoPortal™

Vidyo Product VidyoPortal Version 22.4.5 (Supported Version) VidyoPortal
Version 21.6.0
(Supported Version)
VidyoPortal
Version 19.1.x
(Supported Version)
VidyoPortal
Version 18.2.x
(Supported Version)
Infrastructure
VidyoRouter™ 22.4.3, 22.4.5 21.6.0 19.1.x 18.2.x

VidyoGateway™**

21.1.0, 21.2.0, 22.1.0, 22.1.1, 22.2.0 21.1.0, 21.2.0

20.1.0, 21.1.0

For version 3.5.2, refer to ** 

3.5.2
VidyoInsights 20.1.0 20.1.0 N/A N/A
Vidyo Server for WebRTC Not compatible 19.1.0 with 3.x WebRTC Adapter 19.1.0 with 3.x WebRTC Adapter 19.1.0 with 3.x WebRTC Adapter
VidyoConnect™ for WebRTC (Transcoded Server) Not compatible 18.2.9, 20.1.3 18.2.9, 20.1.3 18.2.9, 20.1.3
Vidyo Server for Microsoft® UC
(End of Support: Sep 1, 2019) 
Not compatible 3.5 3.5  3.5 
VidyoReplay™ 21.1.0, 21.2.0, 22.1.0, 22.2.0 21.1.0, 21.2.0 20.1.0, 21.1.0 3.1.4, 3.1.5
Desktop, Mobile, and WebRTC Endpoints
VidyoConnect™ for Desktop 20.2.1, 21.3.1, 21.4.0, 21.5.0, 21.6.2, 21.6.4, 22.1.0, 22.2.0, 22.2.1, 22.3.0 20.1.6, 20.2.1, 21.3.1, 21.4.0, 21.5.0, 21.6.2, 21.6.4    19.1.1, 19.1.2 18.5.1, 19.1.0

VidyoConnect for Mobile

21.6.0, 22.1.0, 22.2.0, 22.2.1, 22.3.0, 22.3.1, 22.4.0, 22.4.1, 22.5.0 (iOS)

21.6.0, 22.1.0, 22.2.0, 22.2.1, 22.3.0, 22.3.1, 22.4.0, 22.4.1, 22.5.0, 22.5.2 (Android)

21.6.0, 22.5.0 (iOS)

 

21.6.0, 22.5.0 (Android)

21.6.0, 22.5.0 (iOS)

 

21.6.0, 22.5.0 (Android)

21.6.0, 22.5.0 (iOS)

 

21.6.0, 22.5.0 (Android)

VidyoConnect for WebRTC (Native)

21.4.0, 21.5.1, 22.1.0, 22.2.0,  22.3.0 N/A N/A N/A

VidyoConnect for WebRTC (Transcoded)

Not compatible 18.2.8, 21.3.1, 21.4.0, 21.5.1 18.2.8 18.2.8
VidyoDesktop™ Not compatible 3.6.18 3.6.15, 3.6.16 3.6.15, 3.6.16
VidyoMobile™ for Android™  Not compatible 2.5.5 2.5.5 2.5.5
VidyoMobile for iOS  Not compatible 2.4.4 2.4.3, 2.4.4 2.4.3, 2.4.4
VidyoWeb™  Not compatible 1.3.27 1.3.26, 1.3.27 1.3.26, 1.3.27
VidyoWeb (for WebRTC deployments only) Not compatible 3.2.26 3.2.25, 3.2.26 3.2.25, 3.2.26
Vidyo Extension for Microsoft Outlook®  Not compatible 2.4.4 2.4.2, 2.4.4 2.4.2, 2.4.4
Vidyo Extension for Google Chrome™
(replaces Vidyo Extensions for Gmail and Google Calendar™)
2.2.1 2.2.1 2.2.1 2.2.1
Huddle Rooms and Board Rooms

VidyoConnect Room SE
(General Collaboration  and Healthcare)

20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0, 22.2.0, 22.3.0, 22.3.1, 22.3.2, 22.4.0 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0 N/A N/A

VidyoRoom™ SE
(Windows 10)

20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0, 22.2.0, 22.3.0, 22.3.1, 22.3.2, 22.4.0 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0 19.3.1, 20.1.0 N/A
VidyoRoom HD-2 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0, 22.2.0, 22.3.0, 22.3.1, 22.3.2, 22.4.0 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0 20.2.1, 20.3.0 3.3.27, 3.3.28
VidyoRoom HD-3C 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0, 22.2.0, 22.3.0, 22.3.1, 22.3.2, 22.4.0 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0 N/A N/A
VidyoRoom HD-3B without Dextera Card 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0, 22.2.0, 22.3.0, 22.3.1, 22.3.2, 22.4.0 20.3.0, 21.1.0, 21.2.0, 21.2.1 19.2.1 3.3.27, 3.3.28
VidyoRoom HD-3B with Dextera Card Not compatible 19.2.1 19.2.1 3.3.27, 3.3.28
VidyoRoom HD-3 without Dextera Card (End of Support: Feb 1, 2025) 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0, 22.2.0, 22.3.0, 22.3.1, 22.3.2, 22.4.0 20.3.0, 21.1.0, 21.2.0, 21.2.1, 22.1.0 19.2.1 3.3.27, 3.3.28
VidyoRoom HD-3 with Dextera Card (End of Support: Feb 1, 2025) Not compatible 19.2.1 19.2.1 3.3.27, 3.3.28
VidyoRoom HD-40 Revision B
(End of Support: May 2023)
19.3.1, 21.1.0, 21.2.0, 21.2.1, 22.1.0, 22.2.0, 22.3.0, 22.3.1, 22.3.2, 22.4.0 19.3.1, 21.1.0, 21.2.0, 21.2.1, 22.1.0 19.3.1, 21.1.0, 21.2.0, 21.2.1 3.3.26, 3.3.27
VidyoRoom HD-40 Revision C
(End of Support: Nov 30, 2023) 
19.3.1, 21.1.0, 21.2.0, 21.2.1, 22.1.0, 22.2.0, 22.3.0, 22.3.1, 22.3.2, 22.4.0 19.3.1, 21.1.0, 21.2.0, 21.2.1, 22.1.0 19.3.1, 21.1.0, 21.2.0, 21.2.1 3.3.26, 3.3.27
VidyoPanorama™ 600
(End of Support: Sep 15, 2021) 
Not compatible 3.3.28 3.3.28 3.3.28
Platform APIs
VidyoClient API  20.2.0, 21.4.0, 21.5.0, 21.6.0, 22.1.0, 22.2.0, 22.3.0 20.2.0, 21.4.0, 21.5.0, 21.6.0 20.2.0, 21.6.0 20.2.0, 21.6.0
VidyoWorks™ Client API for the VidyoWeb Browser Extension (for Chrome) Not compatible 1.3.26, 1.3.27 1.3.26, 1.3.27 1.3.26, 1.3.27
VidyoWorks Client API for the VidyoWeb Browser Extension (for Internet Explorer®, Safari®, and Firefox® version 38.7.0 ESR and earlier than version 52) Not compatible 1.3.26, 1.3.27 1.3.26, 1.3.27 1.3.26, 1.3.27
VidyoWorks Client API for Windows/OSX/Android/iOS  Not compatible 3.5.23, 3.5.25 3.5.23, 3.5.25 3.5.23, 3.5.25

 

Remote Product Compatibility with VidyoConnect Room and VidyoRoom

Vidyo Product VidyoConnect Room
Version 20.3.0 
(Supported
Version)
VidyoRoom
Version 2.2.4
(Supported
Version)
VidyoRoom
Version 3.1
(Non-
maintained
version)
VidyoRoom
Version
3.3.0-3.3.11
(Supported
Version)
VidyoControl™ for iOS and Android 20.3.0 N/A N/A N/A
VidyoRemote™ 3 for Android N/A N/A N/A 3.1.16
VidyoRemote 3 for iOS N/A N/A N/A 3.0.3
AMX® NetLinx® Module for VidyoRoom N/A 1.0 1.0 1.0
Crestron® Module for VidyoRoom N/A 1.0 1.0 1.0


**If you are using VidyoGateway version 3.5.x with VidyoPortal and VidyoRouter version 18.3.x, please note that if the conference moderator or a participant mutes the video of another participant in the call, all legacy participants in the call will see the last frozen frame of the participant whose video was muted.

This frozen frame issue was resolved, and in order to prevent this issue from occurring, Vidyo recommends that you upgrade to VidyoGateway 4.2 or later and to VidyoPortal 18.3.1 or later.

 

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