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Alert: VidyoDesktop Join Links with Google Chrome and Microsoft Edge Version 98 (SOLVED)

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UPDATE 2/27/2022 - This issue can be resolved by installing the below patch to the VidyoPortal:

Update_VidyoPortal_VD_Chrome_Edge_98_Fix

Please install the appropriate file for your VidyoPortal version:

VidyoPortal Version Filename
VidyoPortal 3.4.4 -> 19.1.0 Update_VidyoPortal_1910orbelow-VD-Chrome-Edge-98-Rev07-G2signed.vidyo
VidyoPortal 19.2.0 -> 21.6.0 Update_VidyoPortal-1920orabove-VD-Chrome-Edge-98-Rev07-G2signed.vidyo

 

 

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We are aware of an issue affecting VidyoDesktop users, where when clicking a room link VidyoDesktop does not automatically join into the conference. This issue occurs when using the following browsers:
• Microsoft Edge 98
• Google Chrome 98

These browsers have implemented stricter restrictions on how browsers communicate with resources outside of the current loaded URL and as a result, the VidyoPortal join page can no longer send messages to the VidyoDesktop application.
We want to assure our VidyoDesktop customers that we are actively working on a resolution. We will provide you with an update as soon as we can.

Products Affected

  • VidyoDesktop with all VidyoPortal versions.

Resolution

For VidyoDesktop, there is no resolution at the moment, but Enghouse Vidyo is working on potential workarounds to this issue.
NOTE: Registered users can still search for rooms and contacts to join conferences.

What Actions Can I Take Now?

Enghouse Vidyo strongly recommends moving to VidyoConnect Desktop as VidyoConnect is not affected by this issue.

Additional help

If you need help, contact your Vidyo Reseller or contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.

 

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