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Important Notice: Hybrid Customers Must Upgrade VidyoRouter™, VidyoGateway™, and VidyoReplay™ Components


In the upcoming weeks, Enghouse Vidyo will be making necessary updates to the VidyoCloud service to better support our customers. To ensure compatibility with future cloud updates and to prevent service interruptions, you must upgrade your VidyoRouter, VidyoGateway, and/or VidyoReplay to the versions specified below before March 19, 2022.

Which components are affected?



Required Version


21.6.1 or later


20.2.0 or later


20.2.0 or later


What actions do I need to take now?

  1. Download the software package for each component that you want to upgrade. To obtain the software package:
  1. Upgrade your hybrid component. For instructions on how to upgrade:

You must perform the upgrade prior to March 19, 2022. If you do not do so, your components may not continue to work properly.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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