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Alert: VidyoConnect for WebRTC (Android and iOS)

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Enghouse Vidyo would like to make our VidyoConnect for WebRTC customers aware of the issues we are tracking on Android and iOS.

  • One issue affects the selected mic on Android (version 13).
  • The other issues affect audio output clarity and image resolution for iPad users on iOS (versions 15.6 & 16).
  • There are some audio issues present on iPhone 14 and 14 Pro using Safari.

The issues are:

  • Android (version 13)
    • Built-in mic is used even after choosing wired headset as default mic.
  • Audio issues using Safari on iPhone 14 and iPhone 14 Pro (iOS)
    • We have discovered that outbound audio will either intermittently cut out or disappear completely for a user on iPhone 14 and 14 Pro using the latest iOS and Safari software. We believe users of the iPhone 14 Plus and the Pro Max will be impacted in a similar way.
    • The issue will present itself only in the outbound audio (microphone output). Participants using an impacted device will be able to hear the other participants in a call, but other participants will not be able to hear them.
    • This is an issue in the latest iOS ecosystem and we are pursuing the relevant channels to identify a fix. We are also evaluating options internally to bypass this issue until Apple issues a fix.
    • There is currently no workaround for this and we suggest using our native mobile app for a smoother experience.
  • Safari on iOS (versions 15.6 & 16)
    • There is a distortion in the speaker audio on some iPad models when using Safari.
      • Possible workaround: switching to a different mic or connecting a headset with a microphone may result in clearer output audio.
    • Front-camera image resolution is not maintained after rotating the device. This affects the resolution of the video stream sent to other participants.
      • Possible workaround: the issue may be rectified by muting and unmuting the camera.

Enghouse Vidyo is currently tracking these issues. We will update this alert with any resolutions as soon as possible.

Which products are affected?

  • VidyoConnect for WebRTC (Android and iOS)

What actions can I take?

Before opening a ticket to report either of these audio issues, visit the Chromium/WebKit links associated with each bug for detailed descriptions, workarounds, and other helpful information:

Need help?

If you still need help after reviewing the WebKit links, you can contact your Vidyo Reseller or contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.

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