CDR Data Available for VidyoConnect Health and VidyoPlatform Customers

A newly-created conference receives a new, unique call ID so the customer can track all conference participants

For example, a conference "green" starting at 10 AM and ending at 11 AM has a different unique call ID from a conference "green" starting at 3 PM and ending at 4 PM

Name of the conference

Name of the tenant

D - Direct Call (two party)

C - Conference Call

ID - Inter-portal Direct Call

IC - Inter-portal Conference Call

R - VidyoRoom

D - VidyoDesktop

G - Guest

L - Call to Legacy via VidyoGateway

C - Call Recorded via VidyoReplay and Recorder (if applicable)

Join time

Leave time

Current state of the call:

RINGING - The status of the side initiating the call (P2P or conference)

RING ACCEPTED - This status indicates to the initiating side that the callee has accepted the call. It will switch to "in progress" once the conference begins

RING REJECTED - This status indicates to the initiating side that the alert was not accepted

RING NO ANSWER - This status indicates to the inititating side that the call timed out

RING CANCELLED - This status indicates to the initiating side that the call was aborted from the initiating side

ALERTING - This status indicates to the callee side that there is an incoming call (P2P or conference)

ALERT CANCELLED - This status indicates to the callee side that the initiating side cancelled the call

IN PROGRESS - This status indicates to both sides that the call is in progress

COMPLETED - This status indicates to both sides that the call was completed

I - Inbound Call

O - Outbound Call

VidyoRouter used for this call

Service prefix used. This applies only to calls that involve a VidyoGateway or VidyoRecorder. For other calls, it is set to NULL

Gateway ID used for this call. Set to NULL otherwise

This is a numeric string identifier passed by the endpoint to the VidyoPortal at conference join time. This field is a placeholder for Client lib based apps implementation

This field identifies VidyoConference usage from different endpoint types. The information is reported by endpoints when connecting to the VidyoPortal

Usage is reported from the following endpoint types:

• VidyoConnect
• VidyoConnect iOS
• VidyoConnect Android
• VidyoConnect WebRTC
• VidyoConnecter SDK
• VidyoRoom
• VidyoGW
• VidyoReplay

This field identifies the endpoint software version

This field identifies the endpoint device model

U - Registered User

G - Guest

L - Call to Legacy via VidyoGateway

R - Call recorded via VidyoReplay and Recorder (if applicable)

M - Private room belonging to a registered member on the VidyoPortal

P - Public room

S - Scheduled room

The logged in username of the room owner

This field identifies the operating system on which a Vidyo client is running. All VidyoClients (and Client lib based apps) are required to provide this information if requested. The following operating systems are supported:

• Windows 10
• Windows 8
• Windows 7
• Mac OS
• Linux
• iOS
• Android

This field provides one of the following call completion codes:

0 - The call completion reason is not available

1 - The user disconnected the call

2 - The call was disconnected by the admin, operator, or room owner

3 - The call was disconnected due to a network failure on the VidyoManager

This field captures the endpoint's GUID in the conference