VidyoConnect™ for WebRTC (Native) Version 22.4.0

What's new in this release? 

Improved layout on mobile devices

• We have modified the layout for VidyoConnect for WebRTC on mobile platforms. The new layout experience is now similar to that of native mobile applications. 
• In particular, the self-view tile now is smaller. It’s also movable and hovers on top of the video of the remote participant making it easier for you to use the screen real estate as needed for your call.
• The new layout is especially helpful in calls between a patient and provider because it provides more screen space for the provider to view the patient.
  
  Layout (iOS)
  
  

Saved display layout for Desktop and iPad

• The app will remember which layout setting you used during the previous call and will start your next call using the same layout.  
• For example, if you selected Grid view during your call, when you start your next call, the layout will be in Grid view.

Voluntary hardware test

• In this release, we're introducing a voluntary pre-call hardware test which enables users to check their hardware before joining a call. 
• The ability to run the voluntary hardware test is enabled by default.
• A mandatory hardware test, which requires users to perform the test before joining the call, is also available and still can be initiated by admins using custom invocation via Epic CAL.
  
  Hardware test (Desktop)
  
  
  Hardware test (Mobile)
  
  

Ability to add contact information to the hardware test

• Tenant admins can now add their contact information to the hardware test so users can reach out for support if they are experiencing issues with their hardware.
  
  Add contact info (Desktop)
  
  
  Add contact info (Mobile)
  
  

Post-call survey

• All of our VidyoConnect products now offer a post-call survey. This feature presents users with a five-star survey at the end of each call.
• The result of the survey is reported to Google Analytics.
  
  
  

When?

• On-premises customers can download this version on August 30, 2022.
• Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for WebRTC (Native) Version 22.3.0

What's new in this release? 

Hardware check in Epic CAL workflows

• In this release, we're introducing a pre-call hardware check into the Epic CAL workflow using a Custom Invocation URL parameter. When configured, this feature requires users to check their hardware before joining a call.
  • Users must go through three steps that help them check their speaker, microphone, and camera. For each step, users choose the device and perform the test.
    
    
    
    
  • If there is a hardware malfunction, users are notified that their experience may be compromised. They can also change their device after they've gone through the test.
• To configure the hardware check, Epic administrators can add the following Custom Invocation URL parameter in their FDI record for generating Epic CAL links:
  • hwt=1: Enabling this would make the users go through the three-step hardware test.
  • hwtStrictMode=1: This is an additional parameter you can set to make the hardware check "strict". "Strict" means your users will not be able to join the meeting if one or more of their devices have failed.
• Note:
• The parameter must go outside the CRYPTSTRING in your FDI record.
• This feature is available only with VidyoPortal version 22.4.1 or later.

Inactivity timer custom parameter

• The new "InactivityTimer" custom parameter enables Tenant Admins to set a timeout value for guests and/or registered users. After the specified amount of time during which a participant is alone in a call, the VidyoConnect app disconnects the guest or registered user.
• To use this feature, the Tenant Admin must configure it on the VidyoPortal. For information about how to do so, refer to the "Configuring Custom Parameters" section in the VidyoPortal and VidyoRouter Administrator Guide version 22.4.1 or later.
  
  
  
  

Support for camera presets on VISCA cameras

• If you're in a call with a VidyoConnect Room or VidyoRoom system that has a VISCA camera which supports camera presets, you can now see and use the presets from your VidyoConnect for WebRTC UI.
• Camera presets are stored camera settings, such as the camera’s position and PTZ settings. When you select a preset, the camera quickly moves to the stored position.
  
  • For example, a VidyoConnect Room system in a patient's room may have presets set to point at the bed, the monitor, and the doorway. By selecting the "bed" preset, the camera would move to point at the patient's bed.
• To access the camera presets, select a user that has the Far End Camera Control (FECC) feature enabled. The VidyoConnect window displays the FECC indicator on the participant’s avatar and on their video tile.
  
  
  
  
  • You can then click on the Select preset drop-down and select the preset you want to move the camera to.
• Note: This feature is available only with VidyoPortal version 22.3.1 or later and VidyoConnect Room or VidyoRoom version 22.3.0 or later.

When?

• On-premises customers can download this version on July 27, 2022.
• Cloud customers will be automatically upgraded in the coming weeks. 

What actions can I take now?

• For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.
• For information about this version's compatibility with the VidyoPortal, on-premises customers can refer to the Vidyo Compatibility Matrix for On-Premises.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for WebRTC (Native) Version 22.2.0

What's new in this release? 

New compositor

• VidyoConnect for Native WebRTC now utilizes a new compositor that provides better usability and functionality. For example:
  • The compositor UI now has two layouts.
  • The number of tiles displayed on tablets has increased.
  • Videos are never cropped.
  • The self-view tile has moved to the compositor.
  • The outgoing shared content is displayed the same way as the receiving shared content.
  • Epic media capture users are now advised to pin the tile.

Epic auto moderator PIN updates

• We've updated the workflow for auto-provisioned Epic healthcare providers who join a call. Any auto-provisioned provider who now joins a call continues to be a moderator even when other auto-provisioned providers join. Prior to this release, only the auto-provisioned provider who joined the call last would have been the moderator.

When?

• On-premises customers can download this version on April 27, 2022.
• Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article on the Vidyo Help Center.  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for WebRTC (Native) Version 22.1.0

What's new in this release? 

Pop-up message for VidyoConnect for WebRTC users on iOS 15

• With the release of iOS 15, Apple® introduced some critical issues for WebRTC users on Safari®. The issues are Apple limitations and are not a result of using VidyoConnect. Because of these issues, we've added the ability for you to configure a Warning pop-up that displays as the first screen for VidyoConnect WebRTC users joining a call with iOS 15 or later.
  
  
  
  
• Admins can configure the contents of the message using the Settings > Feature Settings > Custom Parameters page on the Tenant Admin portal. For more information, refer to the "Configuring Custom Parameters" section in version 21.5.0 Rev. B of the VidyoPortal and VidyoRouter Administrator Guide.
  
  
  
  
• For more information about Apple's iOS 15 issues, refer to the Critical WebRTC Issues on iOS 15 and the Alert: Audio Issues with Safari on iOS 15 articles.

Tooltips for the state of media devices

• In this release, we added tooltips to let you know when any of your media devices—microphone, camera, speaker— is active or muted. The new tooltips also include the name of your device.
• When you hover over the icon of a device that is muted, the tooltip displays the name of your device and this message: "Your [device type] is muted (click to unmute)."
  
  
  
  
• When you hover over the icon of a device that is active (in use), the tooltip displays the name of your device and this message: "Your [device type] is active (click to mute)."
  
  
  

Less obtrusive buttons in Epic waiting room

• If you are a healthcare customer using Epic, you'll notice we've improved the buttons in the Epic waiting rooms to make them less obtrusive:
• Buttons now fade out after three seconds.
• Buttons reappear when the user touches the screen.
• Buttons have shadows to enhance visibility.

Performance improvements

• In this release, we've updated internal processes for enhanced functionality and performance.

When?

• On-premises customers can download this version on March 8, 2022.
• Cloud customers will be automatically upgraded by March 18, 2022.

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for Native WebRTC Version 21.5.1

What's new in this release?

Capture and save images during VidyoConnect calls with Epic CAL

• Version 21.5.1 enables auto-provisioned healthcare providers using the Epic CAL integration to capture a snapshot of a patient’s video or of a patient’s shared content during a VidyoConnect video consultation, and then save that captured image to a patient’s chart in the Epic ERP.
  • The healthcare provider can add a description of each captured image before uploading it.
    
    
    
• For information about how to use this feature, see the “Capturing Images of Participants' Video and Shared Content When Using Epic” section of the Using VidyoConnect: About Each Feature article. 
• This feature is available starting with VidyoPortal version 21.5.0 and is disabled by default. To enable and use this feature:
  • Your Tenant Admin must enable it on the Epic Integrations page in the Tenant Admin portal. For information about how to do this, refer to version 21.5.0 of the VidyoPortal and VidyoRouter Administrator Guide.
  • Your organization must use the Vidyo and Epic CAL integration. For information about how to configure the integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
  • Your organization must have access to Epic’s App Orchard marketplace. For information about how to obtain access, contact your administrator.
• Note: Refer to the Release Notes for version 21.5.0 in the VidyoConnect for WebRTC (Native and Transcoded): Releases article for more information about compatibility and support when using the Epic capture feature.

When?

• On premises customers can upgrade to this version starting December 28, 2021.
• Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for Native WebRTC Limited Availability (LA) Version 21.5.0

What's new in this release?

Korean language support 

• In this release, we added Korean translations to the VidyoConnect user interface (UI).
• Korean is one of the 10 languages for which we now provide localization support.
• Users can select a preferred language from the General tab of the application.
  
  
  

Supported platforms

• This release is compatible with the following:
• Windows 11
• macOS 12
• Android 12
• iOS 15

When?

• On premises customers can download this version starting from November 15, 2021. 
• Cloud customers will be automatically upgraded by November 20, 2021. 

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for Native WebRTC Limited Availability (LA) Version 21.4.0

What's new in this release?

WebRTC participants now receive moderation

• If you're a WebRTC user on a VidyoConnect call that has a moderator, you can now experience the same moderation functionality as users of the VidyoConnect desktop and mobile apps. For example, if the moderator mutes all users' mics and cameras, your devices will be muted; likewise, if the moderator disconnects all participants, you too will be disconnected.
  • We've added tooltips to help you with the new functionality. For instance, if the moderator mutes your mic, a new tooltip now indicates "Muted by moderator (click to unmute)."

Post-call URL

• This feature enables a URL to automatically open at the end of a VidyoConnect call so call participants can complete a survey, access a company website, download from an online store, or for other purposes.
  • The URL opens in the same browser the participant used for the VidyoConnect call.
• To use this feature, your Tenant Admin must configure it. For more information about configuration, refer to the Tenant Admin: Configuring a Post-Call URL article.

Epic CAL participants in a waiting room can listen to audio and view video

• Healthcare customers using Epic CAL can now play music or a video to patients who are waiting for their healthcare providers to join their call. You can customize this feature so that patients in the waiting room can:
  • view a video.
  • listen to audio (with or without background image).
  • see a background image (with our without audio).
• Providers can specify the video, audio, and background image content to play in the waiting room. They can also select different content to play in the waiting room for different calls.
• To use this feature, your Tenant Admin must configure it on VidyoPortal version 21.4.0 or later.
  • For more information about the new configuration parameters for this feature, refer to the "Other Configuration Parameters" table in the Using VidyoConnect: Admin-Level Functions article.
  • For information about how to configure Epic CAL integration for this feature, refer to the "Playing Audio or Video Content to Epic CAL Participants in a Waiting Room" section of the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.
  • For information about how to configure the Tenant Admin Portal for this feature, refer to the "Configuring Custom Parameters" section of the VidyoPortal and VidyoRouter Administrator Guide version 21.4.0 or later. 

When?

• On premises customers can download this version starting from September 28, 2021. 
• Cloud customers will be automatically upgraded by October 6, 2021. 

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.