VidyoConnect™ for WebRTC (Native) Version 22.2.0

What's new in this release? 

New compositor

• VidyoConnect for Native WebRTC now utilizes a new compositor that provides better usability and functionality. For example:
  • The compositor UI now has two layouts.
  • The number of tiles displayed on tablets has increased.
  • Videos are never cropped.
  • The self-view tile has moved to the compositor.
  • The outgoing shared content is displayed the same way as the receiving shared content.
  • Epic media capture users are now advised to pin the tile.

Epic auto moderator PIN updates

• We've updated the workflow for auto-provisioned Epic healthcare providers who join a call. Any auto-provisioned provider who now joins a call continues to be a moderator even when other auto-provisioned providers join. Prior to this release, only the auto-provisioned provider who joined the call last would have been the moderator.

When?

• On-premises customers can download this version on April 27, 2022.
• Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article on the Vidyo Help Center.  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for WebRTC (Native) Version 22.1.0

What's new in this release? 

Pop-up message for VidyoConnect for WebRTC users on iOS 15

• With the release of iOS 15, Apple® introduced some critical issues for WebRTC users on Safari®. The issues are Apple limitations and are not a result of using VidyoConnect. Because of these issues, we've added the ability for you to configure a Warning pop-up that displays as the first screen for VidyoConnect WebRTC users joining a call with iOS 15 or later.
  
  
  
  
• Admins can configure the contents of the message using the Settings > Feature Settings > Custom Parameters page on the Tenant Admin portal. For more information, refer to the "Configuring Custom Parameters" section in version 21.5.0 Rev. B of the VidyoPortal and VidyoRouter Administrator Guide.
  
  
  
  
• For more information about Apple's iOS 15 issues, refer to the Critical WebRTC Issues on iOS 15 and the Alert: Audio Issues with Safari on iOS 15 articles.

Tooltips for the state of media devices

• In this release, we added tooltips to let you know when any of your media devices—microphone, camera, speaker— is active or muted. The new tooltips also include the name of your device.
• When you hover over the icon of a device that is muted, the tooltip displays the name of your device and this message: "Your [device type] is muted (click to unmute)."
  
  
  
  
• When you hover over the icon of a device that is active (in use), the tooltip displays the name of your device and this message: "Your [device type] is active (click to mute)."
  
  
  

Less obtrusive buttons in Epic waiting room

• If you are a healthcare customer using Epic, you'll notice we've improved the buttons in the Epic waiting rooms to make them less obtrusive:
• Buttons now fade out after three seconds.
• Buttons reappear when the user touches the screen.
• Buttons have shadows to enhance visibility.

Performance improvements

• In this release, we've updated internal processes for enhanced functionality and performance.

When?

• On-premises customers can download this version on March 8, 2022.
• Cloud customers will be automatically upgraded by March 18, 2022.

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for Native WebRTC Version 21.5.1

What's new in this release?

Capture and save images during VidyoConnect calls with Epic CAL

• Version 21.5.1 enables auto-provisioned healthcare providers using the Epic CAL integration to capture a snapshot of a patient’s video or of a patient’s shared content during a VidyoConnect video consultation, and then save that captured image to a patient’s chart in the Epic ERP.
  • The healthcare provider can add a description of each captured image before uploading it.
    
    
    
• For information about how to use this feature, see the “Capturing Images of Participants' Video and Shared Content When Using Epic” section of the Using VidyoConnect: About Each Feature article. 
• This feature is available starting with VidyoPortal version 21.5.0 and is disabled by default. To enable and use this feature:
  • Your Tenant Admin must enable it on the Epic Integrations page in the Tenant Admin portal. For information about how to do this, refer to version 21.5.0 of the VidyoPortal and VidyoRouter Administrator Guide.
  • Your organization must use the Vidyo and Epic CAL integration. For information about how to configure the integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
  • Your organization must have access to Epic’s App Orchard marketplace. For information about how to obtain access, contact your administrator.
• Note: Refer to the Release Notes for version 21.5.0 in the VidyoConnect for WebRTC (Native and Transcoded): Releases article for more information about compatibility and support when using the Epic capture feature.

When?

• On premises customers can upgrade to this version starting December 28, 2021.
• Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for Native WebRTC Limited Availability (LA) Version 21.5.0

What's new in this release?

Korean language support 

• In this release, we added Korean translations to the VidyoConnect user interface (UI).
• Korean is one of the 10 languages for which we now provide localization support.
• Users can select a preferred language from the General tab of the application.
  
  
  

Supported platforms

• This release is compatible with the following:
• Windows 11
• macOS 12
• Android 12
• iOS 15

When?

• On premises customers can download this version starting from November 15, 2021. 
• Cloud customers will be automatically upgraded by November 20, 2021. 

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ for Native WebRTC Limited Availability (LA) Version 21.4.0

What's new in this release?

WebRTC participants now receive moderation

• If you're a WebRTC user on a VidyoConnect call that has a moderator, you can now experience the same moderation functionality as users of the VidyoConnect desktop and mobile apps. For example, if the moderator mutes all users' mics and cameras, your devices will be muted; likewise, if the moderator disconnects all participants, you too will be disconnected.
  • We've added tooltips to help you with the new functionality. For instance, if the moderator mutes your mic, a new tooltip now indicates "Muted by moderator (click to unmute)."

Post-call URL

• This feature enables a URL to automatically open at the end of a VidyoConnect call so call participants can complete a survey, access a company website, download from an online store, or for other purposes.
  • The URL opens in the same browser the participant used for the VidyoConnect call.
• To use this feature, your Tenant Admin must configure it. For more information about configuration, refer to the Tenant Admin: Configuring a Post-Call URL article.

Epic CAL participants in a waiting room can listen to audio and view video

• Healthcare customers using Epic CAL can now play music or a video to patients who are waiting for their healthcare providers to join their call. You can customize this feature so that patients in the waiting room can:
  • view a video.
  • listen to audio (with or without background image).
  • see a background image (with our without audio).
• Providers can specify the video, audio, and background image content to play in the waiting room. They can also select different content to play in the waiting room for different calls.
• To use this feature, your Tenant Admin must configure it on VidyoPortal version 21.4.0 or later.
  • For more information about the new configuration parameters for this feature, refer to the "Other Configuration Parameters" table in the Using VidyoConnect: Admin-Level Functions article.
  • For information about how to configure Epic CAL integration for this feature, refer to the "Playing Audio or Video Content to Epic CAL Participants in a Waiting Room" section of the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.
  • For information about how to configure the Tenant Admin Portal for this feature, refer to the "Configuring Custom Parameters" section of the VidyoPortal and VidyoRouter Administrator Guide version 21.4.0 or later. 

When?

• On premises customers can download this version starting from September 28, 2021. 
• Cloud customers will be automatically upgraded by October 6, 2021. 

What actions can I take now?

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases article.  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect for WebRTC!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.