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VidyoConnect for WebRTC (Native & Transcoded): Releases

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This article describes the new features, functionality, and resolved issues for each of the VidyoConnect™ for WebRTC releases since 2019. Additionally, this article includes information on upgrading from VidyoDesktop™, platform and browser compatibility, and known issues.

 


2021 Releases


VidyoConnect for WebRTC (Native): About Limited Availability Version 21.5.0—Nov 2021

What's new in this release?

  • Korean language support
    • In this release, we added Korean translations to the VidyoConnect user interface (UI). 
    • Korean is one of the 10 languages for which we now provide localization support.
    • Users can select a preferred language from the General tab of the application.

      KoreanLanguageUI.png
  • Supported platforms
    • This release is compatible with the following: 
      • Windows 11
      • macOS 12
      • Android 12
      • iOS 15

Resolved Issues

The following table lists the resolved issues in the VidyoConnect for WebRTC LA version 21.5.0:

 

VidyoConnect for WebRTC Version 21.5.0 - Resolved Issues
Key Summary
IOWEBRTC-2353 We have restored the Picture-in-Picture (PIP) mode in this release.
VFW-103 We have fixed the issue that caused a black bar to display at the bottom of  iPhones when users rotated their devices to landscape while using Safari 15 on iOS 15. VidyoConnect now displays on the full screen.
VFW-45 On iOS Safari, we addressed the cause of the 5-second audio delay experienced by participants after they unmute their speakers. Now, a participant can hear the other participants immediately after unmuting the speakers.  

Known issues

To view the known issues for this release, as well as for previous releases, please click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 21.4.0—Sep 2021

What's new in this release? 

  • Post-call URL
    • This feature enables a URL to automatically open at the end of a VidyoConnect call so call participants can complete a survey, access a company website, download from an online store, or for other purposes. 
      • The URL opens in the same browser the participant used for the VidyoConnect call.
    • To use this feature, your Tenant Admin must configure it. For more information about configuration, refer to the Tenant Admin: Configuring a Post-Call URL article.
  • Epic CAL participants in a waiting room can listen to audio and view video
    • Healthcare customers using Epic CAL can now play music or a video to patients who are waiting for their healthcare providers to join their call. You can customize this feature so that the patients in the waiting room can:
      • view a video.
      • listen to audio (with or without a background image).
      • see a background image (with or without audio).
    • Providers can specify the video, audio, and background image content to be played in the waiting room. They can also select different content for different calls.
    • To use this feature, the Tenant Admin must configure it on VidyoPortal version 21.4.0 or later, and end users must be running VidyoConnect for Desktop version 21.5.0 or later or VidyoConnect for Native WebRTC version 21.4.0 or later.

Note: Section about moderation capabilities in the initial publication was removed because the accompanying infrastructure to support it is yet to be released. 10/13/2021.

Resolved issues

There are no resolved issues in this release.

Known issues

One new issue, VFW-103, was added to this release. To view this issue, as well as the known issues for previous releases, click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 21.3.0—Aug 2021

What's new in this release? 

  • Localization auto detect
    • This feature automatically detects and delivers the user's language preference. Users can override the default language selection.
  • Auto-provisioning of providers via Epic CAL
    • Using Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now be automatically provisioned into their Tenant.
    • Providers can now also perform some moderation actions in their Epic CAL conferences, including:
      • Inviting other users via links
      • Inviting other registered users to the conference
      • Inviting other users via SMS
      • Dialing out to SIP or H.323 devices
    • Provisioned providers can be configured to get automatically logged out at the end of their conferences.
    • This feature requires VidyoPortal version 21.2.0 or later.
    • For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
  • Added "Settings" label below the Settings icon
    • We added the "Settings" label to the Settings icon to make it easy to identify.
  • Far End Camera Control (FECC)
    • With support for the Far End Camera Control (FECC) feature, users of the WebRTC client can now remotely control the far-end camera when the remote participant is using a VidyoConnect client, a VidyoConnect Room, or a VidyoRoom that has a controllable camera.

Resolved issues

There are no resolved issues in this release.

Known issues

To view the known issues for this release, as well as for previous releases, please click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 21.2.0—Jun 2021

What's New? 

  • Ability to pin a participant
    • You can now pin a participant during a conference to ensure that you are always able to see that participant, even when they are not the active speaker.
    • To pin a participant, simply click the Pin icon in the bottom-left corner of that participant's tile.

      PinParticipant.png
       
  • Easier selection of input and output devices
    • This release includes several enhancements that enable you to select, switch, and test your camera, microphone, and speaker devices more easily. For example:
      • Whether you’re on the beauty screen or you’re in a call, a small arrow now appears near each device icon so you can view a pop-up of the available devices, clearly see which device is currently being used, and select or switch your devices without having to go into Settings.
      • The beauty screen now also allows you to test your mic and speaker before joining a call: a bar shows the noise level of your mic and a “Test sound” button sends a sound to your speaker.

        BeautyScreen.png

  • New way to accept the User Terms & Conditions and Privacy Policy
    • Prior to this release, you had to select checkboxes to agree to the Vidyo User Terms & Conditions and the Vidyo Privacy Policy before you could join your call. Now, as indicated by a message on the beauty screen (shown above), you indicate that you accept the User Terms & Conditions and the Privacy Policy by simply clicking the Join button. 
  • Update to VidyoClient version 21.2.1 
    • This release now supports version 21.2.1 of the VidyoClient API, thereby providing you with our newest and most recently updated APIs.

Resolved Issues

The following table lists the resolved issues in the VidyoConnect for WebRTC LA version 21.2.0:

Key Summary
IOWEBRTC-2009 VidyoConnect for WebRTC now displays the video tiles of all the call participants even when there is not enough bandwidth to display the actual video feed from the participants.

 

Known Issues

One new issue, NEP-15770, was added to this release. To view this issue, as well as the known issues for previous releases, please click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 21.1.0—Apr 2021

What's New? 

  • Bug fixes and improvements
    • In this release, we've resolved several issues for improved usability and reliability.

Resolved issues

The following table lists the issues we've resolved in VidyoConnect for WebRTC version 21.1.0:

VidyoConnect for WebRTC Version 21.1.0 - Resolved Issues
Key Summary
NEP-15175 An issue on an iPhone when using Safari with VidyoConnect for WebRTC (Native) that caused the chat frame to change size and obscure some buttons has been fixed.
NEP-15009

When using Android 11 on a certain Pixel phones, the VidyoConnect page no longer freezes when another participant in the call mutes and unmutes their camera a few times.

NEP-14786 If the Tenant administrator disables chat functionality, the chat is now correctly disabled on the VidyoConnect client. 
NEP-14369 When joining a call with several participants (desktop and Native WebRTC) the video tiles' aspect ratio is now maintained when the video resolution changes. 
NEP-14298 When using VidyoConnect for WebRTC (Native), Safari does not allow the user to select the microphone as it uses the system default microphone of the macOS. If the default microphone is changed in the macOS settings, the VidyoConnect for WebRTC application now immediately starts using the new system default microphone. 
NEP-14269 If an iOS user on a VidyoConnect for WebRTC (Native) call receives a cellular call and hangs up from the cellular call, the remote participants now continue to hear audio from the iOS user. 
NEP-14069 Participants who send long chat messages no longer get disconnected from the call; instead, if a participant sends a chat message longer than 1024 characters, only the first 1024 characters are sent.

 

Known issues

To view the new known issue for this release, NEP-15465, as well as the known issues for previous releases, click here.

 


VidyoConnect for WebRTC (Native): About Version 20.4.2

What's New? 

  • New Custom Invocation Parameters 
    • In this release, we've added these new custom invocation parameters:
      • muteCameraOnJoin
      • muteMicOnJoin
      • camMuteCntrl
      • micMuteCntrl
      • share
      • leftPanel
      • chat
    • These parameters allow third-party partners, developers, and admins to customize VidyoConnect for WebRTC by controlling whether the camera and microphone are muted upon entering a conference and whether certain buttons, panels, or features display in the app. These customizations are especially useful when coordinating webinars.
    • For more information, refer to the "Using Custom Invocation" section of the Using VidyoConnect: Admin-Level Functions article.

Resolved Issues

The following table lists the resolved issues in VidyoConnect for WebRTC version 20.4.2:

VidyoConnect for WebRTC Version 20.4.2 - Resolved Issues
Key Summary
NEP-15122

When a user on an iOS device joins a VidyoConnect for WebRTC call with Safari and rotates the device to change orientation, the self-view tile no longer turns black. 

NEP-15120

When a Chrome user on Android device rotates the device, some VidyoConnect UI elements (such as the control menu) that previously disappeared now remain on the screen as expected.

NEP-15042

A compatibility issue has been fixed for the upcoming release of Chrome 89 where a user would drop from the call right after joining if the remote participant had their camera enabled.

NEP-15004

When a call participant using an Android device unmutes or switches their camera, their self-view tile no longer freezes or turns black.

NEP-14940

When a user joins a call and the Welcome page parameter is set to "false", the Instructions for Authorizing Devices now displays as expected so the user can give permission to use the microphone. 

 

Known Issues

To view the known issues for this release, as well as for previous releases, please click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 20.4.1

What's New? 

  • Resolved Chrome Issue 
    • This release fixes a known issue with Chrome on Android 11 that caused the UI to freeze when closing WebRTC streams.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 20.4.1:

VidyoConnect for WebRTC Version 20.4.1 - Resolved Issue
Key Summary
NEP-14994

An issue that caused the UI to freeze when using Chrome on Android 11 has been fixed.

 

Known Issues

To view the known issues for this release, as well as for previous releases, please click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 20.4.0

What's New? 

  • BeautyScreen and WelcomePage Custom Invocation Parameters Available for Native WebRTC 
    • The beautyScreen and welcomePage Custom Invocation parameters, which were previously available only for VidyoConnect desktop users, are now available for Native WebRTC users.
    • These parameters allow third-party partners, developers, and admins to customize VidyoConnect for WebRTC so users can bypass the Welcome and Beauty pages and go directly to their video conferences.
    • For more information, refer to the "Using Custom Invocation" section of the Using VidyoConnect: Admin-Level Functions article.
  • Easily Join a Single VidyoConnect Call Instead of Multiple Sessions
    • Sometimes participants may accidentally open several browser window tabs when joining the same call. Once a new browser tab is opened, the session in the previously opened tab is terminated.
    • To let you know which browser tab to close, this helpful message will now display: “Please close this tab. A new VidyoConnect session was started in another tab.”

Resolved Issues

There are no resolved issues for this release. 

Known Issues

The one new issue, NEP-14940, was subsequently resolved in Version 20.4.2. 

 


2020 Releases 


VidyoConnect for WebRTC (Native): About Limited Availability Version 20.2.3

What's New? 

  • Resolved Issue
    • An issue was corrected where sometimes a participant using a Safari or Chrome browser could not be heard when joining a call with three or more participants with enabled microphones.   

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 20.2.3:

VidyoConnect for WebRTC Version 20.2.3 - Resolved Issues
Key Summary
NEP-14622

An issue was corrected where sometimes a participant using a Safari or Chrome browser could not be heard when joining a call with three or more participants with  enabled microphones.      

 

Known Issues

There are no new known issues for this release; however, if you want to review previously documented  Known Issues for Native WebRTC, please click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 20.2.2

What's New? 

  • New Instructions for Authorizing Devices
    • This release includes new onscreen instructions in a pop-up window with a link to a video in the VidyoConnect app to help users authorize the use of their camera and microphone in their browsers, which is especially useful in cases where users previously denied authorization.
    • Below are the different pop-ups that may display based on your device, platform, and browser. When the pop-up displays in your device, click the “How to give access to device” link to see a video on how to authorize the devices.

      iOS_SAFARI_USE_THIS_ONE.jpg
      iOS Device in Safari Browser

      ANDROIN_CHROME_USE_THIS_ONE.jpg
      Android Device in a Chrome Browser

      MacOS_on_Safari.jpg
      MacOS in a Safari Browser 

      MacOS_Chrome.jpg
      Windows & MacOS in a Chrome Browser

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 20.2.2:

VidyoConnect for WebRTC Version 20.2.2 - Resolved Issues
Key Summary
NEP-14654

An issue was fixed where sometimes users get dropped from calls when using Chrome version 86.

NEP-14572

The lists of supported browsers for VidyoConnect for WebRTC are available here for Native compatibility and here for Transcoded compatibility.

NEP-14571 
and
NEP-14570

Onscreen instructions and videos were added to the VidyoConnect app to help users authorize usage of their devices in their browsers, especially in cases where they previously denied authorization. The instructions include a message indicating that users are not allowed to join a call unless they authorize the use of their camera and microphone.

 

Known Issues

There are no new known issues for this release; however, if you want to review previously documented  Known Issues for Native WebRTC, please click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 20.2.1

What's New? 

  • Enghouse Vidyo corrected an issue so VidyoConnect ™ for Native WebRTC (desktop and mobile) users can easily join calls when using the upcoming release of Google Chrome™ version 85. Previously, some users experienced issues on the Goolge Chrome version 85 beta version when connecting to calls and may have received timeout errors.
  • This issue specifically impacted customers using the VidyoConnect Health4 Meetings platform. 

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 20.2.1:

VidyoConnect for WebRTC Version 20.2.1 - Resolved Issues
Key Summary
IOWEBRTC-1297

Enghouse Vidyo fixed an issue affecting VidyoConnect for Native WebRTC users who had issues joining calls using Google Chrome version 85. 

IOWEBRTC-1337

An issue was resolved affecting VidyoConnect for Native WebRTC users who had issues getting disconnected from calls when using Google Chrome version 85. 

Known Issues

There are no new known issues for this release; however, if you want to review previously documented  Known Issues for Native WebRTC, please click here.

 


VidyoConnect for WebRTC (Native): About Limited Availability Version 20.2.0

What's New? 

  • Support for VidyoConnect Native WebRTC
    • In this release, guest customers can easily and quickly join calls using a browser and no longer need to install any application or plugin.  Simply, click on a conference link and the browser will open.   
      Join_Via_Browser.png
    • Click Join via the Browser and the VidyoConnect app opens. (Enter your name and mute your speaker, microphone, and camera, if needed).

      Main_Desktop.png
      Desktop Experience

      NEW_Mobile_main_screen_all_together.png
      Mobile Experience

  • Supported Browsers
    • The VidyoConnect for Native WebRTC application runs on the following supported WebRTC browsers: 
      • Google Chrome™ version 83 and later on Windows, Mac OS and Android™
      • Safari®version 13.1.1 and later on iOS/iPad OS and Mac OS
      • Firefox is not supported in this version. 
  • Support for Epic Context-Aware Linking (CAL) Workflows
  • Features  
    • The Using VidyoConnect: About Each Feature article provides detailed information about how to use the pre-call and in-call features of the VidyoConnect™ application—whether you're using the application on your desktop, with WebRTC, or on your mobile device. Refer to the below native WebRTC pre-call and in-call feature sections in this article. 
      • Pre-Call Features
        • Configuring the Audio/Video Settings 
        • Viewing and accepting the Terms and Conditions & Privacy Policy
        • Using the Calendar Integration Feature
      • In-Call Features
        • Using the Participant's List to view call participants
        • Using the in-call chat feature to send and receive chats
        • Using the Content/Screen Share Feature
        • Using the Whiteboard Feature (View only)

      Important Considerations:

        • Toggle layout is not available. 
        • Mobile participants can view shared or whiteboard content; however, cannot share content or annotate on the whiteboard during a call.
        • Although participants cannot use the Moderation and Recording features, a  notification will display as a red circle in the top right of the application if someone is recording the meeting. 

       

  • Troubleshooting
    • If you are having issues, desktop and mobile customers can download logs by going to Settings>Help>Downloads.  
    • To troubleshoot media issues, create a WebRTC internals dump file on chrome://webrtc-internals/.
    • A simple way to detect device and connectivity issues is to use this test environment: https://test.webrtc.org

Resolved Issues

There are no resolved issues in the VidyoConnect for Native WebRTC version 20.2.0 release. 

Known Issues

Please refer to the Known Issues for Native WebRTC here.

 


 

VidyoConnect for WebRTC (Transcoded): About Limited Availability Version 20.1.3

What's New in This Release 

  • Enghouse Vidyo corrected an issue so users on macOS Big Sur can now join calls when using the Google Chrome™ browser. 
  • Because of a browser restriction that prevents sites from playing audio without user permission, the VidyoConnect user is directed to the Welcome page and must give permission to use the microphone even if the Custom Invocation WelcomePage parameter is set to "False".

Resolved Issues

The following table lists the resolved issues in the Limited Availability release of VidyoConnect for WebRTC version 20.1.3:

VidyoConnect for WebRTC Version 20.1.3 (LA) - Resolved Issues
Key Summary
NEP-14790

Users on macOS Big Sur can now join calls using the Chrome browser.

NEP-14789

Prior to this release, if the user didn’t have a microphone, didn’t give permission to use the microphone, or joined the call with a disabled microphone and the WelcomePage parameter was set to "False" using Custom Invocation, the user would not see the Welcome page; however, they would be unable to hear any audio in the call because of a browser restriction that prevents sites from playing audio without user interaction. With this release, the user is directed to the Welcome page regardless of the WelcomePage parameter setting; in this way, they must interact with the page and, thereby, overcome the browser restriction.

 

There are no new known issues for this release.  

 


VidyoConnect for WebRTC (Transcoded): About Version 20.1.2 

 

What's New in This Release 

  • Enghouse Vidyo corrected an issue so users can easily join calls when using the upcoming release of Google Chrome™ version 85. Previously, some users experienced issues on the Goolge Chrome version 85 beta version when connecting to calls and may have received 404 timeout errors.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 20.1.2:

VidyoConnect for WebRTC Version 20.1.2 - Resolved Issues
Key Summary
IOWEBRTCGW-450

Enghouse Vidyo fixed an issue affecting VidyoConnect for WebRTC (transcoded) users who joined calls using Google Chrome version 85. 

There are no new known issues for this release.  

 


VidyoConnect for WebRTC (Transcoded): About Version 18.2.9 

 

What's New in This Release 

  • Enghouse Vidyo corrected an issue so users can easily join calls when using the upcoming release of Google Chrome™ version 85. Previously, some users experienced issues on the Goolge Chrome version 85 beta version when connecting to calls and may have received 404 timeout errors.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 18.2.9:

VidyoConnect for WebRTC Version 18.2.9 - Resolved Issues
Key Summary
IOWEBRTCGW-451

Enghouse Vidyo fixed an issue affecting VidyoConnect for WebRTC (transcoded) users who joined calls using Google Chrome version 85. 

There are no new known issues for this release.  

 


VidyoConnect for WebRTC (Transcoded): About Version 18.2.8

 

What's New in This Release 

  • Enghouse Vidyo corrected an issue so the iFrames for pre-call, in-call, and call post URLs now work correctly for enterprise organizations to load content from their domains or a third-party system into VidyoConnect per tenant.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 18.2.8:

VidyoConnect for WebRTC Version 18.2.8 - Resolved Issues
Key Summary
NEP-13290

Enghouse Vidyo fixed an issue affecting VidyoConnect for WebRTC users who joined calls using Google Chrome 78 and later. When users undocked the received remote content share, the content did not show in the new window. Now users can undock the content share and view it properly.

There are no new known issues for this release.  

 


2019 Releases


VidyoConnect for WebRTC (Transcoded): About Version 18.2.7

What's New in This Release 

  • Enghouse Vidyo fixed an issue where if you popped out the screen share window it would sometimes display as a black screen when using WebRTC versions prior to 18.2.7 with Google Chrome versions 71 and later.
  • Another issue was fixed so customers can connect to calls when  using VidyoConnect WebRTC with Firefox® version 68.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 18.2.7:

VidyoConnect for WebRTC Version 18.2.7 - Resolved Issues
Key Summary
NEPWEB-1497

An issue was resolved so customers using VidyoConnect WebRTC can now connect to calls when using Firefox® version 68.

NEP-12620

Enghouse Vidyo fixed an issue where if you popped out the screen share window it would sometimes display as a black screen when using WebRTC versions prior to 18.2.7 with Google Chrome™ versions 71 and later.

There are no new known issues for this release. 


 

VidyoConnect for WebRTC (Transcoded): About Version 18.2.6

What's New in This Release 

  • Vidyo fixed an issue so now Google Chrome™ Beta Version 74 renders audio and video with VidyoConnect for WebRTC. Previously, during preliminary testing with Chrome beta version 74, Vidyo discovered that the audio and visual was not working when multiple participants joined a call using VidyoConnect™ for WebRTC.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 18.2.6:

VidyoConnect for WebRTC Version 18.2.7 - Resolved Issues
Key Summary
NEPWEB-1494

Vidyo fixed an issue so now Google Chrome™ Beta Version 74 renders audio and video with VidyoConnect for WebRTC. Previously, during preliminary testing with Chrome beta version 74, Vidyo discovered that the audio and visual was not working when multiple participants joined a call using VidyoConnect™ for WebRTC.

There are no new known issues for this release. 

 


Upgrading from VidyoDesktop™

If you’re planning to upgrade to VidyoConnect from VidyoDesktop, we'd like to clarify a few important points that you should pass along to your users:

  • If you've just switched from VidyoDesktop and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play™ Store or the Apple® App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.
  • If you’re still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade to VidyoConnect, and click here to learn more about what to expect.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

 

 


Compatibility (Native)

  • The VidyoConnect for Native WebRTC application runs on the following supported WebRTC browsers:
    • Google Chrome™ version 83 and later on Windows, Mac OS and Android™
    • Safari®version 13.1.1 and later on iOS/iPad OS and Mac OS

Supported Platforms

 

Platform OS Version Browsers
Windows® 10 and later Google Chrome 83 and later
macOS® 10.14 and later

Google Chrome 83 and later

Safari® 13.1.1 and later
iOS/iPad OS 13.6 and later Safari
Android™  8 and later Chrome 85 and later

 

Mozilla Firefox® and Microsoft Edge support for desktop is in Beta and is not yet officially supported.

 


Compatibility (Transcoded)

Platform and Browser Compatibility for VidyoConnect for WebRTC

The following table defines the compatibility between VidyoConnect and OS platforms.

Compatible Windows®
Platforms
Compatible Mac®
OS X Platforms
Other Compatible Platforms Compatible Browsers
Windows 7 32-bit and 64-bit Mac OS X 10.14.x and Mac OS X 10.12.x Linux® (Ubuntu 14.04 and 16.04 LTS) Chrome™ (two most recent stable channel released versions)
Windows 8.1 32-bit and 64-bit Mac OS X 10.13.x Chrome OS (two most recent stable channel released versions) Firefox® (two most recent supported official releases)
Windows 10 32-bit and 64-bit      

The table above reflect Vidyo’s current test matrix. Other platforms and browsers may also work, although they are not officially supported.

Portal Compatibility for On-Premises VidyoConnect Customers

If you are an on-premises customer, refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

 


Known Issues (Native)

The following table lists the issues that still remain, but you can be sure our teams are working hard to fix them:  

VidyoConnect for WebRTC (Native) - Known Issues
Key Summary
VFW-103

When using an iPhone with Safari on iOS 15,the black bar is displayed at the bottom of the screen when the phone is rotated to landscape. Normally, the VidyoConnect app should appear on the full screen.

NEP-15770

Occasionally, when using Safari, the remote participant may not be heard for approximately five seconds after tapping the Speaker icon to unmute the speaker.

NEP-14622 On occasion. when there are three or more participants with enabled microphones during a call, the newly joined participant cannot be heard. The workaround is to drop from the call and then rejoin. 
NEP-14424 Sometimes when using Safari version 13.1.x no audio is sent or heard. Workaround: Audio issue is resolved when using Safari Technology Preview 111 or Google Chrome version 83 or later.
NEP-14331  When using iOS version 13.5.1 with Safari sometimes after several minutes in a call, the audio becomes choppy and/or a clicking sound is heard.   
NEP-14270  When accepting an incoming cellular call while on a VidyoConnect Native WebRTC call with a remote participant, the camera is not displayed as muted for the remote participant.
NEP-14159  Sometimes when using iOS version 13.0 with Safari no audio is sent or heard. Workaround: Audio issue is resolved when using iOS version 13.5.5 and later. 
NEP-14156 

If you use a Safari or a Chrome browser and a narrow content share window displays, the window will disappear if you decrease the size of your browser window. 

NEP-14155  Repetitive Safari microphone permission pop-ups are displayed after the user has previously denied this permission.
NEP-14072  You cannot switch microphone when using Safari on macOS as the audio is not sent after unplugging the default microphone.
NEP-14054 

After ending a VidyoConnect for Native WebRTC call, the browser does not release the microphone and the notification "Microphone in use" will display incorrectly. Only the notification displays and the participant's microphone no longer transmits audio to the call since the call was ended.   

 

 


Known Issues (Transcoded)

The following table lists the known issues for VidyoConnect for WebRTC (Transcoded):

VidyoConnect for WebRTC (Transcoded) - Known Issues
Key Summary
NEP-11009 A black tile occurs for a remote participant when switching from one camera to another camera and back again.
NEPWEB-1275 When a Sessheiser headset is connected, the Firefox browser transmits audio on both external mics (e.g., the built-in mic on the camera and the mic on the Sessheiser headset) during a call.
NEPWEB-1253 When using the Firefox browser, TURN relay calls may fail and the “ICE connection failed” error message may appear.
NEPWEB-1183 When a user clicks the … button near a name in the VidyoConnect left panel, the stethoscope indicator is missing.
NEPWEB-1118 Due to a limitation with the Firefox browser, if a user opens the application share list and then changes the name of an app, the app's name is not updated on the application share list.
NEPWEB-1116 Due to a limitation with the Firefox browser, the application share list does not update in real time; therefore, if a user opens a new app, they will not see it in the VidyoConnect share list unless they relaunch Firefox.
NEPWEB-1087 When using Firefox, the video displayed in the participant’s tile may not be from the camera selected on the Device Settings screen.
NEPWEB-1083 Due to a limitation with the Firefox browser, even if multiple audio output devices are connected, only the system default device appears as the speaker and ringing device on the VidyoConnect Device Settings screen.
NEPWEB-932 If there are no lines available on the portal when a VidyoConnect guest user tries to join a call, the guest user will receive the erroneous message “Unable to join the conference. Please contact your administrator” instead of the correct message “Unfortunately, all lines are in use. Please contact your administrator or try again”.
NEPWEB-930 If a logged-in VidyoConnect user tries to log out during an ongoing call, that user will receive an “Application Error” message.
NEPWEB-916 If a Firefox user joins a call, shares content, and then edits the shared content, the other participants in the call will not see the edits.
NEPWEB-914 If a Firefox user joins a call as a guest and then gets disconnected, after refreshing the browser, that user will receive a message saying the server is full and asking them to “Try again”. If the user then clicks the “Try again” button, the Firefox browser icon will keep spinning and never load the page.
NEPWEB-824 When using Firefox, headsets do not appear in the list of available ringing devices on the Devices page.
NEPWEB-369 When a user who is using Firefox on Ubuntu 16.04 OS starts sharing an application, the application is not brought to the foreground.
NEPWEB-198 When using Chrome on Windows 8.1, the device list may show an invalid speaker and microphone option with the label "Communications".

 

Content Sharing Known Limitation

The following table lists the lists the known OS limitation when sharing content with VidyoConnect:

Content Sharing Known Limitation
OS Limitation
Windows 10 and 8.1

Universal Window Platform (UWP) applications that are displayed in a window on the desktop cannot be shared.

Applications that render all or part of their window’s content using Microsoft DirectComposition, such as Chrome 50 and Firefox 46, cannot be shared. Instead, the user must share the entire display.

 

 

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