Resolved Issues and Next Steps
- If you are a cloud customers, you will receive a VidyoCloud Status notification about the dates and times of the upcoming maintenance which will automatically upgrade your servers.
- On-premises customers need to do the following:
- See the latest two new known issues (web) for version 19.3.1 in the VidyoEngage: Releases article.
- Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Description of Issue
Customers experienced the following issues when using VidyoEngage ™ for WebRTC while using Google Chrome™ version 85 or Firefox® version 78 and later:
- Issues logging in to the application and joining calls.
- Staying connected after you join a call.
- Timeout errors.