SOLVED: Compatibility Issues with VidyoEngage Version 19.x and Prior

Resolved Issues and Next Steps

• If you are a cloud customers, you will receive a VidyoCloud Status notification about the dates and times of the upcoming maintenance which will automatically upgrade your servers. 
• On-premises customers need to do the following:
  • Reference the VidyoClient for WebRTC JavaScript Libary: 3.x Adapter release notes for more information.
  • See the latest two new known issues (web) for version 19.3.1 in the VidyoEngage: Releases article. 
  • Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.

Description of Issue

Customers experienced the following issues when using VidyoEngage ™ for WebRTC while using Google Chrome™ version 85 or Firefox® version 78 and later:  

• Issues logging in to the application and joining calls.
• Staying connected after you join a call. 
• Timeout errors.