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SOLVED: Compatibility Issues with VidyoEngage Version 19.x and Prior

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Resolved Issues and Next Steps

  • If you are a cloud customers, you will receive a VidyoCloud Status notification about the dates and times of the upcoming maintenance which will automatically upgrade your servers. 
  • On-premises customers need to do the following:

Description of Issue

Customers experienced the following issues when using VidyoEngage ™ for WebRTC while using Google Chrome™ version 85 or Firefox® version 78 and later:  

  • Issues logging in to the application and joining calls.
  • Staying connected after you join a call. 
  • Timeout errors.
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