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SOLVED: Compatibility Issues When Using WebRTC with Chrome Version 85 or Firefox Version 78+


Description of Issue

Enghouse Vidyo resolved the issues that impacted users when using VidyoConnect ™ for WebRTC (desktop) or VidyoEngage ™ for WebRTC while using Google Chrome™ version 85 or Firefox® version 78 and later. Some of the issues customers experienced included:  

  • Issues logging in to the application and joining calls.
  • Staying connected after you join a call. 
  • Timeout errors.

Click the applicable product below to learn more details about each release which addressed and fixed the aforementioned issues.     

Products Impacted and Resolutions

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