SOLVED: Compatibility Issues When Using WebRTC with Chrome Version 85 or Firefox Version 78+

Description of Issue

Enghouse Vidyo resolved the issues that impacted users when using VidyoConnect ™ for WebRTC (desktop) or VidyoEngage ™ for WebRTC while using Google Chrome™ version 85 or Firefox® version 78 and later. Some of the issues customers experienced included:  

• Issues logging in to the application and joining calls.
• Staying connected after you join a call. 
• Timeout errors.

Click the applicable product below to learn more details about each release which addressed and fixed the aforementioned issues.     

Products Impacted and Resolutions

• (RESOLVED) VidyoConnect for WebRTC Desktop Version 20.1.2 (Transcoded) 
• (RESOLVED) VidyoConnect for WebRTC Version 18.2.9 (Transcoded) 
• (RESOLVED) VidyoConnect for Native WebRTC Version 20.2.1 
• (RESOLVED) VidyoClient for WebRTC JavaScript Library version 20.1.2 LA
• (RESOLVED) VidyoClient for WebRTC JavaScript Libary: 3.x Adapter 
• (RESOLVED) VidyoEngage Version 19.3.1