SOLVED: Compatibility Issues When Using VidyoConnect for Native WebRTC Version 20.2.1

Latest Updates (August 21, 2020)

• This issue is now resolved. Please refer to the VidyoConnect for WebRTC (Native & Transcoded): Releases article for more information.
• You will receive a VidyoCloud Status notification about the dates and times of the upcoming maintenance to upgrade the servers. 

Description of Issue

Customers using the VidyoConnect Health4 Meetings platform may have experienced any of the following issues when using VidyoConnect ™ for Native WebRTC (desktop and mobile) while using Google Chrome™ version 85.   

• Issues joining calls.
• Staying connected after you join a call. 
• Timeout errors. 

Affected Platforms

• VidyoConnect Health4 Meetings 

Planned Resolution 

• The Enghouse Vidyo team will perform maintenance to update the platform and applications on the VidyoConnect service for VidyoConnect for Native WebRTC Version 20.2.1 on a future date. More details on the dates and times of this maintenance are forthcoming.

What Actions Can I Take? 

• If you are cloud customer, please make sure you subscribe to updates at the VidyoCloud Status page to receive these notifications. 

Release Information

• Refer to the VidyoConnect for WebRTC (Native & Transcoded): Releases article for more information.
• You will receive a VidyoCloud Status notification about the dates and times of the upcoming maintenance to upgrade the servers.