Enghouse Vidyo announces the End of Standard Support date of July 31, 2022 for Vidyo.io.

As part of our commitment to providing our customers with the most advanced technologies, Enghouse Vidyo is replacing Vidyo.io with VidyoPlatform, a solid foundation of industry-leading technology that powers enterprise collaboration, customer and patient engagement, and embedded video.

How do I migrate from Vidyo.io to VidyoPlatform?

To ensure a smooth transition from Vidyo.io to VidyoPlatform, Enghouse has developed this migration process for our customers.

What are the key dates?

Enghouse Vidyo will provide support for this offering as follows:

• Last Time Buy - May 30, 2022. Remaining minutes on your Vidyo.io account will be transferred to your new VidyoPlatform tenant at the time of transition.
• End of Standard Support - July 31, 2022

Want more info?

If you like more details, refer to the following article:

• Transitioning from Vidyo.io to VidyoPlaftform FAQ

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Enghouse Vidyo announces the End of Standard Support for VidyoDesktop and VidyoMobile and will provide support for these offerings as follows: 

• VidyoDesktop - July 31, 2022 (End of Standard Service and Support)
• VidyoMobile - July 31, 2022 (End of Standard Service and Support)

How will this impact me?

VidyoDesktop 

Customers who currently use VidyoDesktop on the cloud can transition to the VidyoConnect desktop app on July 31, 2022, at no cost. For customers who are eager to transition to VidyoConnect before July, Enghouse Vidyo is happy to help you migrate at any time. Please email support@vidyocloud.com.

VidyoMobile 

As an alternative to the VidyoMobile app, we recommend you download the VidyoConnect mobile app for free from either the Google Play Store for Android devices or the App Store for iOS devices.

Want more info?

If you'd like more details about this End of Support Announcement, the key features and benefits of VidyoConnect, and how to transition, please refer to the following three articles on the Vidyo Help Center:

• Using VidyoConnect: About Features
• Transition from VidyoDesktop to VidyoConnect 

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Enghouse Vidyo announces the End of Standard Support for the following offerings:

• VidyoWorks 3.x APIs (also known as VidyoClient 3.x APIs)
• Vidyo Transcoded WebRTC 3.x
• VidyoWorks NPAPI Plugin

Enghouse Vidyo will provide support for these offerings as follows:

• End of Standard Service and Support - July 31, 2022
• Extended Support Plan Available - August 1, 2022

NOTE: To negotiate a special support agreement extension beyond the End of Standard Service and Support date of July 31, 2022, please contact the Vidyo Support Team via email or phone as listed in the Contact Us article.
 

What other offerings are available?

As an alternative, Enghouse Vidyo is offering the VidyoClient APIs (starting with version 21.1.0). The VidyoClient APIs library is dramatically improved for ease of use, performance, and flexibility. Below is a list of just a few of these major advantages and benefits:

• Ongoing updates and support
• Cloud-supported infrastructure
• On-premises supported infrastructure
• Consistent cross-platform APIs
• High-DPI screen share
• Device management included
• Improved audio pipeline
• Sample applications
• Custom layouts made easy

To learn more about the benefits and migrating to the VidyoClient API, refer to the Migrating Your Application to the VidyoClient API article.
 

Want more info?

• For information about the version 21.4.0 release of the VidyoClient API, refer to the VidyoClient API Binary and JavaScript Library: Releases article. 
  
  

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at
EI.VidyoProfessionalServices@enghouse.com.

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Enghouse Vidyo announces the End of Life and the Last Time Buy for the following products:

• RF Remote Control (Part Number DEV-ACC-RM-RF-REMOTE)
• HD-2 Bundle with RF Remote Control (Part Number PKG-RM-HD2-GROUP-EXP-RF)

Enghouse Vidyo will provide support for these products as follows:

• End of Sale (Last Time Buy) - June 30, 2020
• End of Service and Support - June 30, 2021

What Alternatives Are Available?

For customers who need to reliably perform pre-call and in-call tasks with their VidyoRoom systems, Enghouse Vidyo offers our hand-held Infrared (IR) Remote Control as a replacement for the RF remote control.

Alternatively, you can control your VidyoRoom system using VidyoRemote™ 3 for iOS and Android™. Before downloading the VidyoRemote 3 app, ensure that you have an: 

• Apple iPad® running iOS 7.1 or later.
• Android tablet running Android version 5.1.1 or later.

You can download the VidyoRemote 3 app for free:

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.

To learn more about using the VidyoRemote 3 app, refer to the User Guide: Using the VidyoRemote 3 for iOS and Android on the Vidyo Help Center.

Want More Info?

If you'd like more details, refer to the following articles: 

• End of Life (EOL) and End of Sale (EOS) Notifications for Vidyo Offerings
• Recommended and Supported Peripherals for VidyoRoom Systems
  
  

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone at the locations listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Many peripherals and accessories for the VidyoRoom product line have reached their End of Sale and End of Support dates as of March 31, 2020. Consequently, Enghouse Vidyo no longer includes these items in our inventory.

To learn more about the specific EOS timelines for these peripherals and accessories, refer to the "Peripherals" section of the End of Life (EOL) and End of Sale (EOS) Notifications for Vidyo Offerings article.  

What Alternatives Are Available?

• If you have an active support agreement and are covered under an RMA, you may qualify to receive a replacement peripheral or accessory of equal or better functionality. 
• For a list of the peripherals and accessories that are currently supported, refer to the Recommended and Supported Peripherals for VidyoRoom Systems article. Devices listed in this article are recommended or supported for use with the VidyoRoom product line and with VidyoPortal™ version 2.2.2 or later (unless otherwise noted).
   

Want More Info?

If you'd like more details, refer to the following articles on the Vidyo Help Center: 

• End of Life (EOL) and End of Sale (EOS) Notifications for Vidyo Offerings
• Recommended and Supported Peripherals for VidyoRoom Systems
  
  

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  
  

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.