Enghouse Vidyo announces the End of Life and the Last Time Buy for the following products:

• RF Remote Control (Part Number DEV-ACC-RM-RF-REMOTE)
• HD-2 Bundle with RF Remote Control (Part Number PKG-RM-HD2-GROUP-EXP-RF)

Enghouse Vidyo will provide support for these products as follows:

• End of Sale (Last Time Buy) - June 30, 2020
• End of Service and Support - June 30, 2021

What Alternatives Are Available?

For customers who need to reliably perform pre-call and in-call tasks with their VidyoRoom systems, Enghouse Vidyo offers our hand-held Infrared (IR) Remote Control as a replacement for the RF remote control.

Alternatively, you can control your VidyoRoom system using VidyoRemote™ 3 for iOS and Android™. Before downloading the VidyoRemote 3 app, ensure that you have an: 

• Apple iPad® running iOS 7.1 or later.
• Android tablet running Android version 5.1.1 or later.

You can download the VidyoRemote 3 app for free:

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.

To learn more about using the VidyoRemote 3 app, refer to the User Guide: Using the VidyoRemote 3 for iOS and Android on the Vidyo Help Center.

Want More Info?

If you'd like more details, refer to the following articles: 

• End of Life (EOL) and End of Sale (EOS) Notifications for Vidyo Offerings
• Recommended and Supported Peripherals for VidyoRoom Systems
  
  

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone at the locations listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Many peripherals and accessories for the VidyoRoom product line have reached their End of Sale and End of Support dates as of March 31, 2020. Consequently, Enghouse Vidyo no longer includes these items in our inventory.

To learn more about the specific EOS timelines for these peripherals and accessories, refer to the "Peripherals" section of the End of Life (EOL) and End of Sale (EOS) Notifications for Vidyo Offerings article.  

What Alternatives Are Available?

• If you have an active support agreement and are covered under an RMA, you may qualify to receive a replacement peripheral or accessory of equal or better functionality. 
• For a list of the peripherals and accessories that are currently supported, refer to the Recommended and Supported Peripherals for VidyoRoom Systems article. Devices listed in this article are recommended or supported for use with the VidyoRoom product line and with VidyoPortal™ version 2.2.2 or later (unless otherwise noted).
   

Want More Info?

If you'd like more details, refer to the following articles on the Vidyo Help Center: 

• End of Life (EOL) and End of Sale (EOS) Notifications for Vidyo Offerings
• Recommended and Supported Peripherals for VidyoRoom Systems
  
  

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  
  

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.