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Get the Answers You Need at the Vidyo Help Center or by Contacting Support at a Location Near You  

Need Help?

Visit our Vidyo Help Center! 

The Vidyo Help Center provides you—the administrator—and your users with access to support tools and a comprehensive knowledge base where you can get the answers you need quickly and easily.

  • The self-service Help Center is available 24/7 and offers an extensive library filled with 900+ detailed articles.
  • Along with the articles, the Help Center offers other features, such as those listed in the following table. To access these special features, you must be a registered user and you must sign in.
Feature
Location on the Vidyo Help Center
Follow articles
and get
announcements

Click the blue Follow button in any Help Center section or article for updates about the products you're interested in. For example:

  • Follow the various sections under "News & Alerts" to get notified whenever we publish a Product Bulletin or post an important notice or announcement that may require your attention.   
  • Follow the "Release Notes" section for your products to get notified about each release, what the new features are, and what issues we've resolved.
Submit a ticket Click the green Submit a Ticket button at the top of the Help Center main page, and then use our friendly wizards and content suggestions to enter your ticket and promptly get back to business.
Get downloads Click Downloads on the Help Center main page to access software packages for both infrastructure components and clients.  
Subscribe to Cloud Updates Click here and then click the blue Subscribe to Updates button in the upper-right corner of the page to receive maintenance reminders, incident updates, and General Availability (GA) notifications.  

 

Contact Support at a Location Near You

As always, the Support Team at Enghouse Vidyo provides support and service around the world.

  • In the past, you may have contacted our North America office whenever you needed help, but from now on, you can reach out by phone or email to a Support location near you to quickly get the service you need in your local language.
  • If you don't see your country listed below or you're not sure who to contact, please reach out to support@vidyocloud.com for assistance.
Location Countries Supported Contact Information
Asia-Pacific (APAC) Australia, Fiji, French Polynesia, New Zealand, Philippines, Republic of Korea, and Singapore

Email: VidyoAPACSupport@enghouse.com

Phone: 1300 932266 (Australia)
Phone: 0800 932266 (New Zealand)

NOTE: All countries listed for APAC may contact the above phone numbers.

Central Europe (CE) Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Greece, Hungary, Luxembourg, Netherlands, Poland, Serbia, Slovakia, Switzerland, and Ukraine

Email: CE.support@enghouse.com

Web: https://mysupport.enghouse.com 

Phone: +49 811 88998 110

Europe, Middle East, and Africa (EMEA) France, Ireland, Israel, Italy, Lebanon, Malta, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Turkey, United Arab Emirates, and the United Kingdom 

Email: uksupport@enghouse.com

Phone: +44 (0)870 220 2205 or
+44 (0)118 972 8400

Latin America, North America, and parts of Asia Andorra, Argentina, Bermuda, Brazil, Cameroon, Canada, Chile, China, Colombia, Ecuador, El Salvador, Ghana, Hong Kong (SAR), India, Indonesia, Japan, Mexico, Nigeria, Panama, Paraguay, Peru, Portugal, Senegal, South Africa, Spain, Taiwan (Republic of China), Thailand, the United States of America, and Vietnam

Email: support@vidyocloud.com

 

Northern Europe

Denmark, Estonia, Finland, Latvia, Lithuania, Norway, and Sweden

Email: supportNE@enghouse.com

Phone: +46(0)8 630 98 98

The VidyoCloud Support Team

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which the Enghouse Vidyo products are provided.

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