Need Help?

Visit our Vidyo Help Center! 

The Vidyo Help Center provides you—the administrator—and your users with access to support tools and a comprehensive knowledge base where you can get the answers you need quickly and easily.

• The self-service Help Center is available 24/7 and offers an extensive library filled with 900+ detailed articles.
• Along with the articles, the Help Center offers other features, such as those listed in the following table. To access these special features, you must be a registered user and you must sign in.

Contact Support at a Location Near You

As always, the Support Team at Enghouse Vidyo provides support and service around the world.

• In the past, you may have contacted our North America office whenever you needed help, but from now on, you can reach out by phone or email to a Support location near you to quickly get the service you need in your local language.
• If you don't see your country listed below or you're not sure who to contact, please reach out to support@vidyocloud.com for assistance.

The VidyoCloud Support Team

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which the Enghouse Vidyo products are provided.

We understand your organization may be experiencing high-volume Vidyo usage surges due to COVID-19. Therefore, we want to provide you with some tools and tips for monitoring your capacity to ensure your organization can meet these increased demands.

As an on-premises Vidyo customer, this important notice is intended to help you easily and quickly: 

• Generate call usage reports in Microsoft® Excel (Windows® customers only).
• Set up email notifications to alert you when your licenses are running low or expiring.
• Verify the number of licenses you have.
  
• Understand the different types of Vidyo licenses. 
  

Note: If you are a cloud customer, refer to the Viewing Analytics in the VidyoCloud Usage Dashboard article.

Generating Call Usage Reports

If you are a Windows user, you can easily create VidyoPortal™ call usage reports (by day and by hour) to analyze your high-volume business call usage data.

• For instructions, see the Generating VidyoPortal Call Usage Reports article.

Setting Up Email Notifications and Verifying the Number of Licenses 

As described in the table below, you can use the VidyoPortal to set up email notifications to alert you when your licenses run low and to verify the number of licenses in your organization.   

Understanding Install Licenses and Line Licenses

As described in the table below, Enghouse Vidyo uses two types of licenses: Install licenses and Line licenses:

Additional References

For more details on licensing, please refer to the following articles on the Vidyo Help Center:

• Understanding Vidyo Licensing and Email Notifications
• Super Admin: Configuring Your Server (Refer to the "Requesting System Licenses and Applying System Licences Keys" section)

Need Help?

If you need help or have questions, please feel free to contact one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com or support@vidyo.com

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which these products are provided.