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Important Notices

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This article includes the Product Bulletins for the VidyoConnect for Desktop releases since VidyoConnect for Desktop version 18.1.0.

 

 

2022 Important Notices

 

Important Notice: Critical Security Update for VidyoConnect for Desktop

 

 

Important Notice: Critical Security Update for VidyoConnect for Desktop

Enghouse Vidyo would like to make our customers utilizing VidyoConnect for Desktop aware that a change in our vendor for software signing certificates was required. To support those certificates, the new VidyoConnect for Desktop 21.6.4 and 22.3.0 releases contain critical updates.

As a consequence of this change, older versions of our clients will stop auto-updating from the VidyoPortal starting July 11th. While the older versions will continue to work, they will fail the auto-update process and will periodically present an auto-update error until the application is manually updated.

Note: If you have deployed VidyoConnect for Desktop via an MSI solution, your endpoints do not get their updates from the VidyoPortal; therefore, they are not impacted by this issue.

Which products are affected?

  • VidyoConnect for Desktop version 21.6.3 or earlier
  • VidyoConnect for Desktop version 22.x

What actions must I take now?

  • If you are using VidyoConnect for Desktop version 21.6.3 or earlier: Updating to version 21.6.4 is mandatory if you want to be able to receive automatic updates in the future from the VidyoPortal. This version is a critical checkpoint in terms of your upgrade path. You will not be able to update to future versions automatically without first updating to this mandatory version.
    • For example, if you are on version 21.5.0 now and you decide to skip 21.6.4, but you later want to update to 21.6.8, you will not be able to push out the update automatically via the VidyoPortal. Instead, your users will need to download the installer from the VidyoPortal and run the installation manually. Due to this, we strongly suggest updating to 21.6.4 now.
  • If you are using VidyoConnect for Desktop version 22.x: Updating to version 22.3.0 is mandatory if you want to be able to receive automatic updates in the future from the VidyoPortal. This version is a critical checkpoint in terms of your upgrade path. You will not be able to update to future versions automatically without first updating to this mandatory version.
    • For example, if you are on version 22.2.0 now and you decide to skip 22.3.0, but you later want to update to 22.4.0, you will not be able to push out the update automatically via the VidyoPortal. Instead, your users will need to download the installer from the VidyoPortal and run the installation manually. Due to this, we strongly suggest updating to 22.3.0 now.

When can I get the new releases?

  • On-premises customers can download either VidyoConnect for Desktop version 21.6.4 or version 22.3.0 on June 30, 2022.
  • Cloud customers will be automatically upgraded in the coming weeks. 

Where can I get more information about the releases?

Need help?

If you need help, contact your Vidyo Reseller or contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.

The Enghouse Vidyo Product Team

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Important Notice for Cloud Customers: Client Compatibility with VidyoPortal Version 22.1.1

 

 

Important Notice for Cloud Customers: Client Compatibility with VidyoPortal Version 22.1.1

In the upcoming weeks, Enghouse Vidyo will upgrade their VidyoCloud customers to VidyoPortal version 22.1.1. When the upgrade to this release occurs, we will stop supporting certain clients on the Cloud. Therefore, if you are a VidyoCloud customer, please carefully review this Product Bulletin to ensure your compatibility and to prevent service interruptions.

Note: This change pertains to general VidyoCloud customers only. The following VidyoCloud environments will NOT be affected by the upgrade to version 22.1.1:

  • VidyoCloud Healthcare Edition
  • VidyoWorks

Which products are affected?

Starting with VidyoPortal version 22.1.1, these endpoints are no longer supported:

  • VidyoDesktop
  • VidyoMobile
  • VidyoRoom HD-200, HD-100, and HD-50
  • VidyoClient 3.x-based applications
  • VidyoWeb

What actions do I need to take now? 

If you are using any of the endpoints listed in the table above, please contact Vidyo Support for migration information. These endpoints will no longer function correctly with the VidyoCloud service after March 18, 2022.

Where can I get more information?

Need help?

If you need help, contact your Vidyo Reseller or contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.


The Enghouse Vidyo Product Team

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Important Notice: Hybrid Customers Must Upgrade VidyoRouter, VidyoGateway, and VidyoReplay Components"

 

 

Important Notice: Hybrid Customers Must Upgrade VidyoRouter™, VidyoGateway™, and VidyoReplay™ Components

In the upcoming weeks, Enghouse Vidyo will be making necessary updates to the VidyoCloud service to better support our customers. To ensure compatibility with future cloud updates and to prevent service interruptions, you must upgrade your VidyoRouter, VidyoGateway, and/or VidyoReplay to the versions specified below before March 19, 2022.

Which components are affected?

 
Component Required Version
VidyoRouter 21.6.1 or later
VidyoGateway 20.2.0 or later
VidyoReplay 20.2.0 or later

What actions do I need to take now?

  1. Download the software package for each component that you want to upgrade. To obtain the software package:
  2. Upgrade your hybrid component. For instructions on how to upgrade:

You must perform the upgrade prior to March 19, 2022. If you do not do so, your components may not continue to work properly.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Enghouse Vidyo Product Team

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VidyoReplay: How VidyoCloud Update Will Affect Your Recordings

 

 

VidyoReplay - How VidyoCloud Update Will Affect Your Recordings

In Product Bulletin No.1345 for VidyoReplay 21.2.0, we announced the replacement of FLV video format with the MP4 video format, which offers higher video quality and less potential for loss of quality when files are compressed.

In the coming weeks, we will be rolling out updates to VidyoCloud, and we want to alert you of how this rollout may affect your VidyoReplay recordings.
  • Any recordings made prior to the cloud update will take time to convert to the new MP4 format, and it may take a few days for all of your recordings to be converted.
  • Any new recordings will be available immediately in MP4 format.

Which products are affected? 

  • All VidyoReplay recordings.

What actions can I take now? 

No action is needed on your part. As we perform the cloud updates, all your saved VidyoReplay recordings will automatically be converted to MP4 format and will be available within a few days.

Need help?

If you need help, contact your Vidyo Reseller or contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.

 

The Enghouse Vidyo Product Team

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2021 Important Notices

 

Resolved: Security Update: Apache Log4j CVE-2021-44228 Security Vulnerability

 

 

Security Update: Apache Log4j CVE-2021-44228 Security Vulnerability

Enghouse Vidyo is aware that a security vulnerability, CVE-2021-44228, has been identified against Apache Log4j, and this vulnerability could allow unauthenticated remote code execution on servers. Apache Log4j is an open source Java logging library widely used in many enterprise applications and numerous cloud services.
For more information about the Apache Log4j vulnerabilities, see this article and the official CVE-2021-44228 article.
Vidyo takes security very seriously and treats this issue with the utmost priority. While there has been no successful exploitation of this attack on Vidyo servers, Vidyo is releasing a patch that mitigates this risk.

Product affected

  • VidyoPortal version 21.4.x or earlier.

Resolution 

  • Enghouse Vidyo has released a security patch to the VidyoPortal to mitigate this risk on the VidyoPortal.

What actions can I take now?

  • If you are an on-premises customer, Enghouse Vidyo strongly advises you to immediately update your VidyoPortal software as listed in the following table. Downloads are available from the Portal and Router Packages page. 

    If you have this VidyoPortal version... You must immediately apply this patch
    19.2.0 or later Update_VP1920_or_above_Patch-CVE-2021-44228-signed.vidyo
    17.2.0 - 19.1.0 Update_VP1910_or_below_Patch-CVE-2021-44228-signed.vidyo
  • If you are a cloud customer, you don’t need to take any action. We are in the process of applying the update for you. Please refer to the notifications you receive from the VidyoCloud Status Page for the most current information.

Additional help

  • If you need help, contact your Vidyo Reseller or contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.

 

The Enghouse Vidyo Product Team

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Resolved: Audio Issues with WebRTC on Google Chrome™ Version 96

 

 

VidyoConnect™ for Native WebRTC - Audio Issues on Google Chrome Version 96 Resolved

Enghouse Vidyo is pleased to announce that the audio issues experienced by some of our WebRTC users on Google Chrome™ version 96 have been resolved.

Description of the issue

While using Google Chrome version 96, participants could not hear other participants in a call.

The following customers may have experienced this issue while using Google Chrome version 96:

  • On-premises customers hosting VidyoConnect for WebRTC version 21.4.0 or earlier.
  • VidyoPlatform customers using their custom applications built in VidyoClient for WebRTC JavaScript Library version 21.5.0 or earlier.

Resolution 

To correct this issue, Enghouse Vidyo has provided two new release versions:

  • VidyoConnect for WebRTC (Native) version 21.5.0
  • VidyoClient API JavaScript Library version 21.6.0

What actions can I take now?

  • VidyoConnect for WebRTC customers: Update to version 21.5.0 of VidyoConnect for WebRTC
  • VidyoPlatform customers: Update to version 21.6.0 of the VidyoClient for WebRTC JavaScript Library.
  • VidyoCloud customers: You have been automatically upgraded and do not have to take any action.

For more details about this release, refer to the VidyoConnect for WebRTC (Native and Transcoded): Releases  and VidyoClient API 20.x: Releases articles.  

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Enghouse Vidyo Product Team

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End of Support: VidyoGateway TLS 1.0 and 1.1 on VidyoCloud

 

 

End of Support Announcement: VidyoGateway™ TLS 1.0 and 1.1 on VidyoCloud

Enghouse Vidyo announces the End of Support for TLS 1.0 and 1.1 in our VidyoGateway SIP TLS integrations on VidyoCloud as of January 1, 2022. We will continue to support TLS 1.2 and later. These newer versions of the TLS protocol enable more modern cryptography and are broadly supported across SIP endpoints.

Why is this change necessary?

TLS 1.0 and 1.1 are outdated protocols that do not support modern cryptographic algorithms, and they contain known security vulnerabilities. The Internet Engineering Task Force is planning to officially deprecate both protocols. In addition, the vast majority of encrypted Internet traffic is now over TLS 1.2, which was introduced over a decade ago.

What actions can I take now?

To prevent any disruption in accessing VidyoGateway services after the deadline of January 1, 2022, Enghouse Vidyo highly recommends that you audit your SIP TLS integrations with VidyoCloud to remove any TLS 1.0 and 1.1 dependencies in your environments.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Enghouse Vidyo Product Team

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Attention Chrome Users: Migrate from Vidyo.io to VidyoPlatform by August 31, 2021

 

Attention Chrome Users: Migrate from Vidyo.io to VidyoPlatform by August 31, 2021

This is our FINAL NOTICE to all our Vidyo.io customers to make the transition to VidyoPlatform. With the impending release of the new Google Chrome browser on August 31, 2021, WebRTC will no longer function. To avoid any service interruptions, you are required to migrate to VidyoPlatform before this date. 

If you are currently a Vidyo.io customer, we strongly encourage you to begin the process of migrating over to VidyoPlatform now as the time to do so is running out. To start this process, simply fill out the short VidyoPlatform Tenant Info survey.

What is VidyoPlatform?

VidyoPlatform is a solid foundation of industry-leading technology that powers enterprise collaboration, customer and patient engagement, and embedded video. It provides crystal-clear, real-time video interaction for all customer deployment models including on-premises, hybrid, private cloud, and multi-tenant cloud.

What are the benefits of VidyoPlatform?

  • Includes a single platform technology available on public cloud, private cloud, hybrid, and on-premises
  • Supports mobile WebRTC on both Android and iOS
  • Supports desktop WebRTC on both Windows and Mac for all major browsers
  • Includes high resolution and simulcast support
  • Offers both consumption-based and concurrency billing models

What is the migration process?

  1. Fill out the VidyoPlatform Tenant Info survey.
  2. After you submit the survey, you will receive an email with your VidyoPlatform credentials.
  3. Vidyo will provision a pre-production/development tenant for you free of charge until you’re ready to move forward with production.
  4. When it’s time to move to production, Vidyo will transfer your remaining minutes or licenses from Vidyo.io over to VidyoPlatform.

If you have any additional questions, please review the Transitioning from Vidyo.io to VidyoPlatform FAQ article or contact us at support@vidyocloud.com.

Team Vidyo

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Action Required: Start Your Migration from Vidyo.io to VidyoPlatform Today

 

 

 

Action Required: Start Your Migration from Vidyo.io to VidyoPlatform Today

We’re excited to announce the General Availability of VidyoPlatform, which will be the replacement for the Vidyo.io platform. It offers all of the same benefits of the current Vidyo.io platform and more.

VidyoPlatform officially launched last June, and a large number of customers have already successfully migrated over from Vidyo.io. We strongly encourage Vidyo.io customers to begin the process of migrating over to VidyoPlatform as soon as possible.

What is VidyoPlatform?

VidyoPlatform is a solid foundation of industry-leading technology that powers enterprise collaboration, customer and patient engagement, and embedded video. It provides crystal-clear, real-time video interaction for all customer deployment models including on-premises, hybrid, private cloud, and multi-tenant cloud.

What are the benefits of VidyoPlatform?

  • Includes a single platform technology available on public cloud, private cloud, hybrid, and on-premises
  • Supports mobile WebRTC on both Android and iOS
  • Supports desktop WebRTC on both Windows and Mac for all major browsers
  • Includes high resolution and simulcast support
  • Offers both consumption-based and concurrency billing models

What is the migration process?

  1. Fill out the VidyoPlatform Tenant Info survey.
  2. After you submit the survey, you will receive an email with your VidyoPlatform credentials.
  3. Vidyo will provision a pre-production/development tenant for you free of charge until you’re ready to move forward with production.
  4. When it’s time to move to production, Vidyo will transfer your remaining minutes or licenses from Vidyo.io over to VidyoPlatform.

If you are a Vidyo.io customer who uses Chrome WebRTC, you must complete the migration to VidyoPlatform by mid-July due to expected changes happening on the browser at that time.

If you have any additional questions, please review the Transitioning from Vidyo.io to VidyoPlatform FAQ article or contact us at support@vidyocloud.com.

Team Vidyo

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Action Required: VidyoPortal Security Fix

 

 

 

CORRECTION to Important Notice "Action Required: VidyoPortal™ Security Fix" 

Our developers at Enghouse Vidyo are always working to make VidyoPortal server software secure and reliable. We perform security audits of our software on a regular basis, and as a result of the latest audit, we are issuing a critical security update.

Enghouse Vidyo highly recommends that you immediately update your VidyoPortal version as shown in the following table.

Note: The version numbers highlighted below are corrected from the previously issued Product Bulletin.

 

If you have this VidyoPortal version...
 You must immediately update to this VidyoPortal version...
21.1.1 Limited Availability (LA) No update needed. Not affected.
21.1.0 General Availability (GA)  No update needed. Not affected.
20.2.1 LA 21.1.1 LA
20.2.0 GA   21.1.0 GA
20.1.1, 20.1.3, or 20.1.5 LA 21.1.1 LA
20.1.0 GA 20.1.6 or 21.1.0 GA
19.3.0 GA 20.1.6 or 21.1.0 GA
19.2.0 GA 20.1.6 or 21.1.0 GA
19.1.0  No update needed. Not affected.


What Do I Need to Do?

  • If you are an on-premises customer, Enghouse Vidyo strongly advises you to immediately update your VidyoPortal software as listed in the table above. Downloads are available from the Portal and Router Packages article on the Vidyo Help Center.
  • If you are a cloud customer, you don’t need to take any action; we are in the process of applying the update for you. Please refer to the notifications you receive from the VidyoCloud Statuspage for the most current information.

Need Help?

If you need help with the upgrade process or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

For information about Professional Services or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Vidyo Product Team 

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Urgent Action Required: Upgrade Your VidyoGateway and VidyoReplay Components to Version 20.2.0

 

 

 

Urgent Action Required: Upgrade Your VidyoGateway™ and VidyoReplay™ Components to Version 20.2.0

Upgrade to Version 20.2.0 by February 28th to Ensure Continued Service 

We will be upgrading the VidyoPortal™ and VidyoRouter™ at the end of this month. Therefore, to ensure compatibility and to prevent service interruptions, you must upgrade your VidyoGateway and/or VidyoReplay components to version 20.2.0 by February 28, 2021.

If you've already upgraded these components to version 20.2.0, please disregard this notice.  

Need Help?

If you need help with the upgrade process or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

For information about Professional Services or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Vidyo Product Team 

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2020 Important Notices

 

Important Notice for VidyoReplay™ Customers: Please Read

 

 

 

 

On-Premises and Hybrid VidyoReplay™ Customers Must Upgrade to Version 20.2.0 by December 31, 2020

What Is the Issue?  

On December 31, 2020, Adobe® will no longer support Flash® Player. Versions of VidyoReplay prior to 20.2.0 rely on Flash; therefore, you must immediately upgrade your VidyoReplay to version 20.2.0 or you will no longer be able to play back recorded videos.

As a reminder, Enghouse Vidyo released VidyoReplay version 20.2.0 on September 21, 2020 to proactively replace Flash Player with the HTML5 Player. For more information about VidyoReplay version 20.2.0 and about Adobe’s deprecation of Flash Player, refer to the following:

Which Versions Have Already Resolved the Issue?

If you have already upgraded to VidyoReplay version 20.2.0, which uses the HTML5 Player, you do not need to take any action.

Which Versions Are Still Impacted? 

VidyoReplay versions 20.1.0 and earlier rely on Flash, and therefore, are impacted by its End of Life. All of these versions must be upgraded by December 31, 2020.

What Actions Can I Take Now?

  • If you are an on-premises or hybrid customer, you must upgrade by downloading version 20.2.0 from theVidyoReplay Packages article on the Vidyo Help Center.
  • If you are cloud customer, you will be automatically upgraded to version 20.2.0 in the coming weeks.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

The Enghouse Vidyo Product Team

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Contact Us

 

 

 

Get the Answers You Need at the Vidyo Help Center or by Contacting Support at a Location Near You  

Need Help?

Visit our Vidyo Help Center! 

The Vidyo Help Center provides you—the administrator—and your users with access to support tools and a comprehensive knowledge base where you can get the answers you need quickly and easily.

  • The self-service Help Center is available 24/7 and offers an extensive library filled with 900+ detailed articles.
  • Along with the articles, the Help Center offers other features, such as those listed in the following table. To access these special features, you must be a registered user and you must sign in.
Feature
 Location on the Vidyo Help Center
Follow articles
and get
announcements

Click the blue Follow button in any Help Center section or article for updates about the products you're interested in. For example:

  • Follow the various sections under "News & Alerts" to get notified whenever we publish a Product Bulletin or post an important notice or announcement that may require your attention.   
  • Follow the "Release Notes" section for your products to get notified about each release, what the new features are, and what issues we've resolved.
Submit a ticket Click the green Submit a Ticket button at the top of the Help Center main page, and then use our friendly wizards and content suggestions to enter your ticket and promptly get back to business.(Note: Feature only available for Latin America, North America, and parts of Asia)
Get downloads Click Downloads on the Help Center main page to access software packages for both infrastructure components and clients.  
Subscribe to Cloud Updates Click here and then click the blue Subscribe to Updates button in the upper-right corner of the page to receive maintenance reminders, incident updates, and General Availability (GA) notifications.  

 

Contact Support at a Location Near You

As always, the Support Team at Enghouse Vidyo provides support and service around the world.

  • In the past, you may have contacted our North America office whenever you needed help, but from now on, you can reach out by phone or email to a Support location near you to quickly get the service you need in your local language.
  • If you don't see your country listed below or you're not sure who to contact, please reach out to support@vidyocloud.com for assistance.
Location Countries Supported Contact Information
Asia-Pacific (APAC) Australia, Fiji, French Polynesia, New Zealand, Philippines, Republic of Korea, and Singapore

Email: VidyoAPACSupport@enghouse.com

Phone: 1300 932266 (Australia)
Phone: 0800 932266 (New Zealand)

NOTE: All countries listed for APAC may contact the above phone numbers.
Central Europe (CE) Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Greece, Hungary, Luxembourg, Netherlands, Poland, Serbia, Slovakia, Switzerland, and Ukraine

Email: CE.support@enghouse.com

Web: https://mysupport.enghouse.com 

Phone: +49 811 88998 110
Europe, Middle East, and Africa (EMEA) France, Ireland, Israel, Italy, Lebanon, Malta, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Turkey, United Arab Emirates, and the United Kingdom 

Email: uksupport@enghouse.com

Phone: +44 (0)870 220 2205 or
+44 (0)118 972 8400
Latin America, North America, and parts of Asia Andorra, Argentina, Bermuda, Brazil, Cameroon, Canada, Chile, China, Colombia, Ecuador, El Salvador, Ghana, Hong Kong (SAR), India, Indonesia, Japan, Mexico, Nigeria, Panama, Paraguay, Peru, Portugal, Senegal, South Africa, Spain, Taiwan (Republic of China), Thailand, the United States of America, and Vietnam

Email: support@vidyocloud.com

 
Northern Europe

Denmark, Estonia, Finland, Latvia, Lithuania, Norway, and Sweden

Email: supportNE@enghouse.com

Phone: +46(0)8 630 98 98

The VidyoCloud Support Team

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which the Enghouse Vidyo products are provided.
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Attention System Administrators: Monitor Your Vidyo Call Capacity During the COVID-19 Usage Surge

April 1, 2020

 

 

 

Attention System Administrators:
Monitor Your Vidyo Call Capacity During the COVID-19 Usage Surge

We understand your organization may be experiencing high-volume Vidyo usage surges due to COVID-19. Therefore, we want to provide you with some tools and tips for monitoring your capacity to ensure your organization can meet these increased demands.

As an on-premises Vidyo customer, this important notice is intended to help you easily and quickly: 

  • Generate call usage reports in Microsoft® Excel (Windows® customers only).
  • Set up email notifications to alert you when your licenses are running low or expiring.
  • Verify the number of licenses you have.
  • Understand the different types of Vidyo licenses. 

Note: If you are a cloud customer, refer to the Viewing Analytics in the VidyoCloud Usage Dashboard article.

Generating Call Usage Reports

If you are a Windows user, you can easily create VidyoPortal™ call usage reports (by day and by hour) to analyze your high-volume business call usage data.

Setting Up Email Notifications and Verifying the Number of Licenses 

As described in the table below, you can use the VidyoPortal to set up email notifications to alert you when your licenses run low and to verify the number of licenses in your organization.   

Action 
 Location on VidyoPortal Admin UI
Set up email notifications for licenses From the VidyoPortal Super Admin, go to Settings>Customization>Notifications page
Verify Licenses From the VidyoPortal Super Admin or Tenant Admin go to Settings>System License page

Understanding Install Licenses and Line Licenses

As described in the table below, Enghouse Vidyo uses two types of licenses: Install licenses and Line licenses:

License Description
Install Licenses
  • A one-time license consumed by each device (e.g., laptop, PC, tablet, smartphone) that joins a conference for the first time from the VidyoPortal.
  • Endpoints used: VidyoConnect™ for Desktop, VidyoConnect for Mobile, VidyoDesktop™, VidyoWeb™, and VidyoMobile™.
Line Licenses
  • A perpetual software license through the VidyoRouter – either point-to-point or multipoint.
  • Allows concurrent endpoint connections that can join a conference or call at any given time.
  • When the endpoint disconnects from the call, the line becomes available for use.

Additional References

For more details on licensing, please refer to the following articles on the Vidyo Help Center:

Need Help?

If you need help or have questions, please feel free to contact one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com or support@vidyo.com

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which these products are provided.
Vidyo Logo
Facebook Twitter Linkedin Linkedin
216 Route 17N, 3rd Floor, Rochelle Park, NJ 07662. +1 866.99.VIDYO
Enghouse Vidyo | Privacy Policy | Terms of Use
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