This is our FINAL NOTICE to all our Vidyo.io customers to make the transition to VidyoPlatform. With the impending release of the new Google Chrome browser on August 31, 2021, WebRTC will no longer function. To avoid any service interruptions, you are required to migrate to VidyoPlatform before this date. 

If you are currently a Vidyo.io customer, we strongly encourage you to begin the process of migrating over to VidyoPlatform now as the time to do so is running out. To start this process, simply fill out the short VidyoPlatform Tenant Info survey.

What is VidyoPlatform?

VidyoPlatform is a solid foundation of industry-leading technology that powers enterprise collaboration, customer and patient engagement, and embedded video. It provides crystal-clear, real-time video interaction for all customer deployment models including on-premises, hybrid, private cloud, and multi-tenant cloud.

What are the benefits of VidyoPlatform?

• Includes a single platform technology available on public cloud, private cloud, hybrid, and on-premises
• Supports mobile WebRTC on both Android and iOS
• Supports desktop WebRTC on both Windows and Mac for all major browsers
• Includes high resolution and simulcast support
• Offers both consumption-based and concurrency billing models

What is the migration process?

1. Fill out the VidyoPlatform Tenant Info survey.
2. After you submit the survey, you will receive an email with your VidyoPlatform credentials.
3. Vidyo will provision a pre-production/development tenant for you free of charge until you’re ready to move forward with production.
4. When it’s time to move to production, Vidyo will transfer your remaining minutes or licenses from Vidyo.io over to VidyoPlatform.

If you have any additional questions, please review the Transitioning from Vidyo.io to VidyoPlatform FAQ article or contact us at support@vidyocloud.com.

Team Vidyo

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We’re excited to announce the General Availability of VidyoPlatform, which will be the replacement for the Vidyo.io platform. It offers all of the same benefits of the current Vidyo.io platform and more.

VidyoPlatform officially launched last June, and a large number of customers have already successfully migrated over from Vidyo.io. We strongly encourage Vidyo.io customers to begin the process of migrating over to VidyoPlatform as soon as possible.

What is VidyoPlatform?

VidyoPlatform is a solid foundation of industry-leading technology that powers enterprise collaboration, customer and patient engagement, and embedded video. It provides crystal-clear, real-time video interaction for all customer deployment models including on-premises, hybrid, private cloud, and multi-tenant cloud.

What are the benefits of VidyoPlatform?

• Includes a single platform technology available on public cloud, private cloud, hybrid, and on-premises
• Supports mobile WebRTC on both Android and iOS
• Supports desktop WebRTC on both Windows and Mac for all major browsers
• Includes high resolution and simulcast support
• Offers both consumption-based and concurrency billing models

What is the migration process?

1. Fill out the VidyoPlatform Tenant Info survey.
2. After you submit the survey, you will receive an email with your VidyoPlatform credentials.
3. Vidyo will provision a pre-production/development tenant for you free of charge until you’re ready to move forward with production.
4. When it’s time to move to production, Vidyo will transfer your remaining minutes or licenses from Vidyo.io over to VidyoPlatform.

If you are a Vidyo.io customer who uses Chrome WebRTC, you must complete the migration to VidyoPlatform by mid-July due to expected changes happening on the browser at that time.

If you have any additional questions, please review the Transitioning from Vidyo.io to VidyoPlatform FAQ article or contact us at support@vidyocloud.com.

Team Vidyo

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Our developers at Enghouse Vidyo are always working to make VidyoPortal server software secure and reliable. We perform security audits of our software on a regular basis, and as a result of the latest audit, we are issuing a critical security update.

Enghouse Vidyo highly recommends that you immediately update your VidyoPortal version as shown in the following table.

What Do I Need to Do?

• If you are an on-premises customer, Enghouse Vidyo strongly advises you to immediately update your VidyoPortal software as listed in the table above. Downloads are available from the Portal and Router Packages article on the Vidyo Help Center.
• If you are a cloud customer, you don’t need to take any action; we are in the process of applying the update for you. Please refer to the notifications you receive from the VidyoCloud Statuspage for the most current information.

Need Help?

If you need help with the upgrade process or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

For information about Professional Services or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Vidyo Product Team 

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which this product is provided.

Upgrade to Version 20.2.0 by February 28th to Ensure Continued Service 

We will be upgrading the VidyoPortal™ and VidyoRouter™ at the end of this month. Therefore, to ensure compatibility and to prevent service interruptions, you must upgrade your VidyoGateway and/or VidyoReplay components to version 20.2.0 by February 28, 2021.

If you've already upgraded these components to version 20.2.0, please disregard this notice.  

• For help with how to upgrade, refer to the Upgrade Steps Lookup Tool article or contact us as described in the "Need Help?" section below.
• To obtain the software package you need to download, refer to the VidyoGateway Packages or VidyoReplay Packages article.
  

Need Help?

If you need help with the upgrade process or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

For information about Professional Services or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

The Vidyo Product Team 

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which this product is provided.

What Is the Issue?  

On December 31, 2020, Adobe® will no longer support Flash® Player. Versions of VidyoReplay prior to 20.2.0 rely on Flash; therefore, you must immediately upgrade your VidyoReplay to version 20.2.0 or you will no longer be able to play back recorded videos.

As a reminder, Enghouse Vidyo released VidyoReplay version 20.2.0 on September 21, 2020 to proactively replace Flash Player with the HTML5 Player. For more information about VidyoReplay version 20.2.0 and about Adobe’s deprecation of Flash Player, refer to the following:

• VidyoReplay Release Notes for Version 20.2.0
• VidyoReplay Product Bulletin for Version 20.2.0
• Adobe’s announcement that they will no longer support Flash Player after December 31, 2020
  
  

Which Versions Have Already Resolved the Issue?

If you have already upgraded to VidyoReplay version 20.2.0, which uses the HTML5 Player, you do not need to take any action.

Which Versions Are Still Impacted? 

VidyoReplay versions 20.1.0 and earlier rely on Flash, and therefore, are impacted by its End of Life. All of these versions must be upgraded by December 31, 2020.

What Actions Can I Take Now?

• If you are an on-premises or hybrid customer, you must upgrade by downloading version 20.2.0 from theVidyoReplay Packages article on the Vidyo Help Center.
  • For important upgrade steps, refer to the Upgrade Steps Look Up Tool article.
• If you are cloud customer, you will be automatically upgraded to version 20.2.0 in the coming weeks.
  
  

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Need Help?

Visit our Vidyo Help Center! 

The Vidyo Help Center provides you—the administrator—and your users with access to support tools and a comprehensive knowledge base where you can get the answers you need quickly and easily.

• The self-service Help Center is available 24/7 and offers an extensive library filled with 900+ detailed articles.
• Along with the articles, the Help Center offers other features, such as those listed in the following table. To access these special features, you must be a registered user and you must sign in.

Contact Support at a Location Near You

As always, the Support Team at Enghouse Vidyo provides support and service around the world.

• In the past, you may have contacted our North America office whenever you needed help, but from now on, you can reach out by phone or email to a Support location near you to quickly get the service you need in your local language.
• If you don't see your country listed below or you're not sure who to contact, please reach out to support@vidyocloud.com for assistance.

The VidyoCloud Support Team

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which the Enghouse Vidyo products are provided.

We understand your organization may be experiencing high-volume Vidyo usage surges due to COVID-19. Therefore, we want to provide you with some tools and tips for monitoring your capacity to ensure your organization can meet these increased demands.

As an on-premises Vidyo customer, this important notice is intended to help you easily and quickly: 

• Generate call usage reports in Microsoft® Excel (Windows® customers only).
• Set up email notifications to alert you when your licenses are running low or expiring.
• Verify the number of licenses you have.
  
• Understand the different types of Vidyo licenses. 
  

Note: If you are a cloud customer, refer to the Viewing Analytics in the VidyoCloud Usage Dashboard article.

Generating Call Usage Reports

If you are a Windows user, you can easily create VidyoPortal™ call usage reports (by day and by hour) to analyze your high-volume business call usage data.

• For instructions, see the Generating VidyoPortal Call Usage Reports article.

Setting Up Email Notifications and Verifying the Number of Licenses 

As described in the table below, you can use the VidyoPortal to set up email notifications to alert you when your licenses run low and to verify the number of licenses in your organization.   

Understanding Install Licenses and Line Licenses

As described in the table below, Enghouse Vidyo uses two types of licenses: Install licenses and Line licenses:

Additional References

For more details on licensing, please refer to the following articles on the Vidyo Help Center:

• Understanding Vidyo Licensing and Email Notifications
• Super Admin: Configuring Your Server (Refer to the "Requesting System Licenses and Applying System Licences Keys" section)

Need Help?

If you need help or have questions, please feel free to contact one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com or support@vidyo.com

The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which these products are provided.