Get the Answers You Need at the Vidyo Help Center or by Contacting Support at a Location Near You
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Need Help?
Visit our Vidyo Help Center!
The Vidyo Help Center provides you—the administrator—and your users with access to support tools and a comprehensive knowledge base where you can get the answers you need quickly and easily.
- The self-service Help Center is available 24/7 and offers an extensive library filled with 900+ detailed articles.
- Along with the articles, the Help Center offers other features, such as those listed in the following table. To access these special features, you must be a registered user and you must sign in.
Feature
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Location on the Vidyo Help Center |
Follow articles and get announcements |
Click the blue Follow button in any Help Center section or article for updates about the products you're interested in. For example:
- Follow the various sections under "News & Alerts" to get notified whenever we publish a Product Bulletin or post an important notice or announcement that may require your attention.
- Follow the "Release Notes" section for your products to get notified about each release, what the new features are, and what issues we've resolved.
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Submit a ticket |
Click the green Submit a Ticket button at the top of the Help Center main page, and then use our friendly wizards and content suggestions to enter your ticket and promptly get back to business.(Note: Feature only available for Latin America, North America, and parts of Asia) |
Get downloads |
Click Downloads on the Help Center main page to access software packages for both infrastructure components and clients. |
Subscribe to Cloud Updates |
Click here and then click the blue Subscribe to Updates button in the upper-right corner of the page to receive maintenance reminders, incident updates, and General Availability (GA) notifications. |
Contact Support at a Location Near You
As always, the Support Team at Enghouse Vidyo provides support and service around the world.
- In the past, you may have contacted our North America office whenever you needed help, but from now on, you can reach out by phone or email to a Support location near you to quickly get the service you need in your local language.
- If you don't see your country listed below or you're not sure who to contact, please reach out to support@vidyocloud.com for assistance.
Location |
Countries Supported |
Contact Information |
Asia-Pacific (APAC) |
Australia, Fiji, French Polynesia, New Zealand, Philippines, Republic of Korea, and Singapore |
Email: VidyoAPACSupport@enghouse.com
Phone: 1300 932266 (Australia) Phone: 0800 932266 (New Zealand)
NOTE: All countries listed for APAC may contact the above phone numbers.
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Central Europe (CE) |
Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Greece, Hungary, Luxembourg, Netherlands, Poland, Serbia, Slovakia, Switzerland, and Ukraine |
Email: CE.support@enghouse.com
Web: https://mysupport.enghouse.com
Phone: +49 811 88998 110
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Europe, Middle East, and Africa (EMEA) |
France, Ireland, Israel, Italy, Lebanon, Malta, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Turkey, United Arab Emirates, and the United Kingdom |
Email: uksupport@enghouse.com
Phone: +44 (0)870 220 2205 or +44 (0)118 972 8400
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Latin America, North America, and parts of Asia |
Andorra, Argentina, Bermuda, Brazil, Cameroon, Canada, Chile, China, Colombia, Ecuador, El Salvador, Ghana, Hong Kong (SAR), India, Indonesia, Japan, Mexico, Nigeria, Panama, Paraguay, Peru, Portugal, Senegal, South Africa, Spain, Taiwan (Republic of China), Thailand, the United States of America, and Vietnam |
Email: support@vidyocloud.com
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Northern Europe |
Denmark, Estonia, Finland, Latvia, Lithuania, Norway, and Sweden
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Email: supportNE@enghouse.com
Phone: +46(0)8 630 98 98
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The VidyoCloud Support Team
The contents of this Important Notice do not in any way modify the terms of the agreement(s) under which the Enghouse Vidyo products are provided.
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