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VidyoConnect for Mobile: Releases

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This article describes the new features, functionality, and resolved issues for each of the VidyoConnect™ for mobile releases since 2018. Additionally, this article includes information on upgrading from VidyoDesktop™, platform and browser compatibility, and known issues.

 


2021 Releases


VidyoConnect for Mobile: About Version 21.1.0 (Android and iOS)

What's new in this release

  • Lock the room during a call 
    • If you join a VidyoConnect call as the room owner or if you are an administrator, you can now lock the room to prevent others from joining the call. 
    • To lock the room, tap the Lock Room button at the bottom of the Participants list on your VidyoConnect mobile app.

      Android:                                                                   iOS:
      Android_LockRoom.png    iOS_LockRoom.png

    • A message appears asking if you are sure you want to lock the room, and you can then tap OK or Cancel. To unlock the room, tap the Unlock Room button.
  • Change your password
    • Reduce the risk of unauthorized access to your VidyoConnect mobile app with the new change password feature.
    • To change your password, tap More on your toolbar, tap Settings, tap your user name, and then tap Change Password at the bottom of the screen. 

      Android:                                                           iOS:
      Android_ChangePassword.png     iOS_ChangePassword.png

    • To successfully change your password, you must provide your old password first, and your new password must qualify as a strong password.
    • This feature applies only to users on portals using local authentication (not LDAP or SAML).
  • Join webinars 
    • If you've been invited by a VidyoConnect desktop user to join a webinar as a guest, you can click the guest link on your mobile device to join the webinar with the VidyoConnect mobile app.
    • The VidyoConnect desktop user configures which functions are available to you as a mobile app user. They can configure whether you can mute and unmute your camera and mic, if your camera and mic are disabled, and whether you can share content, view the participants list, and chat. Their configuration will determine which buttons are available on your VidyoConnect mobile app toolbar once you join the webinar.
      • For example, if the VidyoConnect desktop user configured that you can mute your camera and mic, but that you can't share content, view the participants list, or chat, your toolbar would look like this on your mobile app (notice that the Share, Participant, and Chat icons aren't displayed):

        Android_WebinarGuestToolbar.png

  • Wait for the meeting host
    • The Waiting Room feature prevents meeting participants from seeing or hearing each other until the meeting host joins the meeting.

      Android:                                                                 iOS:
      Android_WaitingRoom_Guest.png   iOS_WaitingRoom_Guest.png

      • When the host joins, a message indicates that the meeting is about to start and you can then tap the Join Now button. 
      • Once you've joined the call, your microphone and camera will be muted and a message will remind you to tap the buttons to unmute.
    • Note that this release supports Waiting Room mode and not Presenter mode. Administrators can enable or disable Waiting Room mode from the Room Attributes page on the Tenant Admin portal. For more information, refer to the VidyoConferencing Administrator Guide.
  • See the four most recently used portals
    • To log in to your VidyoConnect mobile app, you have to indicate which portal you'd like to sign into. Sometimes, however it can be difficult to remember the URLs of the portals. With this version of the app, you can now simply tap on the portal field to see a drop-down menu of the four portals you've used most recently.
  • "Generate Diagnostic Reports" renamed to "Generate Logs"
    • From the VidyoConnect Mobile app Settings screen, you can generate logs that you can then send to Vidyo Support. The Settings menu option that enables you to do this has been renamed from "Generate Diagnostic Report" to "Generate Logs".

Resolved issues

There are no new resolved issues for this release.

Known issues

This release adds one new known issue for Android, NEPANDRD-5399, and one new known issue for iOS, NEPIOS-6185. For more information on these and previous known issues, see the Known Issues section.

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VidyoConnect for Mobile: About Version 20.4.2 (iOS) and Version 20.3.5 (Android)

What's new in this release

  • Additional domains 
    • In this release, we've added domains to support upcoming features.
  • VP8 updates
    • We've made updates to the VP8 codec configuration for better performance and reliability.

Resolved issues

There are no new resolved issues for this release.

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VidyoConnect for Mobile: About Version 20.4.2 (iOS) and Version 20.3.5 (Android)

What's new in this release

  • Additional domains 
    • In this release, we've added domains to support upcoming features.
  • VP8 updates
    • We've made updates to the VP8 codec configuration for better performance and reliability.

Resolved issues

There are no new resolved issues for this release.

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VidyoConnect for Mobile: About Version 20.4.1 (iOS)

What's new in this release

  • Automatically bypass the splash page and join a VidyoConnect call via the app  
    • If you’ve previously used the VidyoConnect mobile app on your phone and you click a link to a Vidyo meeting, you now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page.
  • View the Privacy Policy and Cloud Terms of Service pages in Spanish
    • When you set your language selection to Spanish, VidyoConnect now displays the Privacy Policy and Cloud Terms of Service pages in Spanish.

Resolved issues

The following table lists the resolved issue for iOS in this release. 

VidyoConnect for Mobile – Resolved Issues for iOS
Key Summary
NEPIOS-6120 When a user sets their language selection to Spanish, VidyoConnect now displays the Privacy Policy and Cloud Terms of Service pages in Spanish.
NEPIOS-5866 If a user who has already used the VidyoConnect mobile app on their phone clicks a link to a Vidyo meeting, they now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page.

 

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VidyoConnect for Mobile: About Version 20.4.0 (iOS)

What's new in this release

  • CallKit Hold Support Added to Allow Users to Put a VidyoConnect or Cell Call on Hold When Receiving Another Call
    • This release adds support for CallKit hold. With CallKit hold, users can put a VidyoConnect call on hold while they receive a cellular call (or vice versa), and switch between the calls as needed.
    • Prior to this release, users could only be in one call at a time. Therefore, if a user was in a VidyoConnect call on their mobile device and received a cellular call (or vice versa), they would have to hang up one call in order to receive the other.

Resolved issues

The following table lists the resolved issue for iOS in this release. 

VidyoConnect for Mobile – Resolved Issues for iOS
Key Summary
NEPIOS-5855 Users no longer have to hang up one call in order to receive another call. With added support for CallKit, users can now put a VidyoConnect call on hold while they receive a cell call (or vice versa), and switch between the calls as needed.

 

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VidyoConnect for Mobile: About Version 20.3.3 (Android)

What's new in this release

  • Automatically bypass the splash page and join a VidyoConnect call via the app  
    • If you’ve previously used the VidyoConnect mobile app on your phone and you click a link to a Vidyo meeting, you now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page.

Resolved issues

The following table lists the resolved issue for Android in this release. 

VidyoConnect for Mobile – Resolved Issues for Android
Key Summary
NEPANDRD-6497 If a user who has already used the VidyoConnect mobile app on their phone clicks a link to a Vidyo meeting, they now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page. 

 

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2020 Releases


VidyoConnect for Mobile: About Version 20.3.5 (iOS)

What's new in this release

  • Mobile Device Management (MDM) Support
    • This release introduces phase 1 support for the iOS MDM platform. 
      • MDM is the term used for the administration and deployment of mobile devices by IT organizations. In healthcare, for example, IT organizations may distribute iOS devices to patients for home follow-up or to patients in facilities as bedside communication devices.
    • In phase 1, the VidyoConnect mobile app includes a pre-defined, locked configuration:
      • Pre-configured settings include the username, password, VidyoPortal address, and gateway domain—thereby enabling authentication and automatic login of users.
      • Other settings, such as auto-answering incoming calls, are also pre-configured and locked from the user.
      • Users are blocked from Settings > Preferences and from the ability to log out unless they enter an access code provided by their admin.
  • New Ringtone Available for Incoming Calls
    • In this release, we've added a new ringtone for incoming calls.
      • From the Settings > Preferences screen, you can select the new Vintage ringtone or you can select the classic VidyoConnect Default ringtone.

        iOS_Ringtone.png
    • When you select a ringtone, it plays for two seconds so you can choose the sound you like best.

Resolved issues

The following table lists the resolved issue for iOS. 

VidyoConnect for Mobile  – Resolved Issues for iOS
Key Summary
NEPIOS-5870
and
NEPIOS-3380
If a call participant expands the tile of a remote user with a controllable PTZ camera, the participant's own muted Camera, Mic, Chat, and Share icons no longer appear on the screen (thereby preventing accidental button presses).

 

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VidyoConnect for Mobile: About Version 20.3.1 (iOS)

What's new in this release

  • Resolved Issues 
    • The down arrow for Far End Camera Control (FECC) is now fully available and clickable.
    • If you join your own room and tap the Invite button, the H.323 or SIP endpoints will display correctly in the Search; whereas previously these endpoints did not display at all. 
    • In this release, the CallKit integration was disabled due to the request of the Chinese Ministry of Industry and Information Technology (MIIT) as well as for all apps on the China App Store. For more information, please refer to this Apple Developer Forum website.  

Resolved issues

The following table lists the resolved issue for iOS. 

VidyoConnect for Mobile  – Resolved Issues for iOS
Key Summary
NEPIOS-5854 The down arrow for Far End Camera Control (FECC) is now fully available and clickable.
NEPIOS-5685

If you join your own room and tap the Invite button, the H.323 or SIP endpoints will display correctly in the Search; whereas previously these endpoints did not display at all. 

 

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VidyoConnect for Mobile: About Version 20.3.1 (Android)

What's new in this release

  • Guest Users Can Now Join Calls Using PIN-Protected Rooms 
    • In this release, guest users no longer experience an issue joining PIN-protected rooms when using  the VidyoConnect for Mobile (Android) application. For more information, refer to this solved alert

Resolved issues

VidyoConnect for Mobile  – Resolved Issues for Android
Key Summary
NEPANDROID-6719 An issue was fixed where customers had issues joining PIN-protected rooms. 

 

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VidyoConnect for Mobile: About Version 20.3.0 (Android)

What's new in this release

  • New Ringtone Available for Incoming Calls
    • In this release, we've added a new ringtone for incoming calls.
      • From the Settings > Preferences screen, you can select the new Vintage ringtone or you can select the classic VidyoConnect Default ringtone.

        Android_Ringtone.png

    • When you select a ringtone, it plays for two seconds so you can choose the sound you like best.
  • Ability to Invite Others to Join Your Call
    • Registered users who launch a video call using the VidyoConnect mobile app for Android can now invite other users to join the call.
    • The updated user interface enables you to easily invite users in multiple ways, such as by sharing the conference link, by calling other users via their SIP IP address or phone number (if dial out was set up on the gateway), or by copying and pasting the conference link.

Resolved issues

There are no new resolved issues for this release. 

 

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VidyoConnect for Mobile: About Version 20.3.0 (iOS)

What's new in this release

  • Support for CallKit Integration
    • In this release, the VidyoConnect mobile app for iOS adds support for CallKit.
    • CallKit integration changes how VidyoConnect interacts with iOS during a conference session. It allows for better handling of iPhone audio devices and interacting with Vidyo’s in-call control from the native iOS call screen.
  • Ability to Invite Others to Join Your Call
    • Registered users who launch a video call using the VidyoConnect mobile app can now invite other users to join the call.
    • The updated user interface enables you to easily invite users in multiple ways, such as by sending the invitation directly to other registered users, by calling other users via their SIP IP address or phone number (if dial out was set up on the gateway), or by sharing the conference access information via email, passing the conference link, or copying and pasting.

Resolved issues

The following table lists the resolved issue for iOS. 

VidyoConnect for Mobile  – Resolved Issues for iOS
Key Summary
NEPIOS-5430 An issue was fixed where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.

NEPIOS-5373
and
NEPIOS-3361

If a user switches between the VidyoConnect mobile app and another app that uses audio, the VidyoConnect app can now successfully use the same audio devices. Prior to this release, if a user opened any other app that used audio, that user could lose audio or get disconnected from the call.

 

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VidyoConnect for Mobile: About Version 20.2.0 (Android and iOS)

What's new in this release

  • Support for TytoCare™ Integration
    • TytoCare integration is now supported by the VidyoConnect mobile app for iOS as well as for Android.
      • TytoCare is a telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device.
    • Both registered and guest VidyoConnect users at the Point of Care (POC) side now have the ability to pair their Android and iOS devices with the Tyto device.
    • For more information about the TytoCare integration, refer to these articles:

Resolved issues

There are no new resolved issues for this release. 

 

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VidyoConnect for Mobile: About Version 20.1.2 (Android)

What's new in this release

  • Fixed a Crash Scenario on Lost Connection Conditions
    • Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.

Resolved issue

The following table lists the resolved issue in this release.

VidyoConnect for Mobile  – Resolved Issues for Android
Key Summary
NEPANDRD-5678 Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash

 

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VidyoConnect for Mobile: About Version 20.1.1 (iOS)

What's new in this release

  • Certificates Update
    • In this release, there was a new build to update certificates.

Resolved issues

There were no resolved issues for this release.

 


VidyoConnect for Mobile: About Version 20.1.1 (Android)

What's new in this release

  • Chat Feature Updated
    •  Enghouse Vidyo fixed an issue where closing the chat after using the scroll down arrow button caused the application to crash.

Resolved issues

The following table lists the resolved issues in this release. 

VidyoConnect for Mobile  – Resolved Issues for Android
Key Summary
NEPANDRD-5585 A chat crash issue was resolved.
NEPANDRD-5571 Vidyo fixed an issue so now the latest upgrade symbols are mapped correctly for Crashlytics.

 

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VidyoConnect for Mobile: About Version 20.1.0 (Android and iOS)

What's new in this release

  • Dark Mode Support
    • Dark mode allows you to decrease the brightness of the VidyoConnect application background in low-light environments.
    • This feature is available on mobile devices with:
      • Android 10 and later
      • iOS or iPadOS® 13 and later
  • Activate Dark Mode (iOS)
    • Tap Settings > Siri® & Search.
    • Open Control Center, press and hold the screen brightness slider. Tap the Appearance button to switch between light and dark.
    • To set up a toggle, open the Control Center, tap Customize Controls. Then, tap the + next to Dark Mode. Tap and drag on the handles to change the buttons' position.
    • Open Settings, then tap Display & Brightness, and then Tap Dark.
  • Activate Dark Mode (Android)
    • Open Settings, go to Display, and tap Theme. Tap Dark and the UI will switch to dark mode.
  • Analytics Now Available for iOS and Android
    • In app analytics are now available for iOS and Android. 

Resolved issues for Android and iOS

The following table lists the resolved issues for Android and iOS. 

VidyoConnect for Mobile  – Resolved Issues for Android and iOS
Key Summary
NEPANDRD-5028 An issue where Android 10 users could not join calls via T-Mobile cellular networks has been fixed in version 19.5.2.
NEPANDRD-4791 Vidyo fixed an issue where only one Android 10 device could be logged in to the same call at the same time because the endpointID was not unique.

 

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VidyoConnect for Mobile: About Version 19.5.4 (Android) and Version 19.5.2 (iOS)

What's new in this release

  • Enghouse Vidyo fixed bug fixes and provided minor improvements. 

Resolved issues for Android and iOS

The following table lists the resolved issues for Android and iOS. 

VidyoConnect for Mobile  – Resolved Issues for Android and iOS
Key Summary
NEPANDRD-5435 An issue was resolved where a VidyoConnect mobile user dialed directly to a VidyoRoom and when the call ended the VidyoRoom did not disconnect.
iOSNEPIOS-4995 Vidyo fixed an issue where VidyoRoom did not disconnected correctly after a VidyoConnect mobile user left the call (after a direct dial into VidyoRoom.

 

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VidyoConnect for Mobile: About Version 19.5.3 (Android) and Version 19.5.1 (iOS)

Resolved issues for Android and iOS

The following table lists the resolved issues for Android and iOS. 

VidyoConnect for Mobile  – Resolved Issues for Android and iOS
Key Summary
NEPANDRD-5028 An issue where Android 10 users could not join calls via T-Mobile cellular networks has been fixed in version 19.5.2.
NEPANDRD-4791 Vidyo fixed an issue where only one Android 10 device could be logged in to the same call at the same time because the endpointID was not unique.

 

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2019 Releases


VidyoConnect Mobile Version 19.5.0

What's new in this release

  • Voice+Content Only Feature (Android and iOS)
    • “Always active” – Tap to always apply Voice+Content Only.
    • “Active when battery saver mode is On” – Enable whenever your device is using battery saving mode.
      Note: iPads® have only two options available: "Always active" and "Active when battery is below 20%" since these devices do not have battery saving mode.
    • "Limit for cellular data” - Enable when connecting through LTE or a cellular network (not Wi-Fi).
      Note: The "Limit for cellular data" option is not available on devices that do not have or support SIM cards.
      Registered and Guest Users – During a call, enable or disable by tapping the Voice+Content Only button in the toolbar.
      Guest Users – Before a call, enable Voice+Content Only by tapping the toggle on the beauty screen.
      Registered Users – Configure in Settings>Preferences.

 

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VidyoConnect Mobile Versions 19.4.0

What's new in this release

  • Support for Android 10 and iOS 13.
  • Bug fixes to improve usability and stability.

 

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VidyoConnect Mobile Versions 19.3.0

What's new in this release

This VidyoConnect Mobile release aims to address few gaps between our desktop and mobile offering on both iOS and Android iOS features.

  • Favorite Legacy Endpoint Contacts: Ability to add legacy endpoints (H.323 / SIP / Telephony) to favorite contacts and dial out easily from contacts from mobile devices.
  • Mobile Calendar: Allow mobile users to see calendar events from their default calendar app and join meetings from inside the mobile application.
  • Disable Guest Beauty Screen Custom Invocation: Ability for 3rd party developers and Epic CAL customers to send the existing parameter to hide the guest beauty screen before joining a call

Android Features

  • Mobile Calendar: Allow mobile users to see calendar events from their default calendar app and join meetings from inside the mobile application.
  • Disable Guest Beauty Screen Custom Invocation: Ability for 3rd party developers and Epic CAL customers to send the existing parameter to hide the guest beauty screen before joining a call

 

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VidyoConnect Mobile Versions 19.2.0


What's new in this release

  • Incoming Calls
    • Online Workflow: Enable mobile endpoint to receive direct call notifications and answer the call provided that VidyoConnect is running in the foreground and user is signed in and online.
  • Auto Answer 
    • Online Workflow: Enable mobile endpoint to be configured to automatically answer an incoming call provided that VidyoConnect is running in the foreground and user is signed in and online.
  • Favorite Legacy Endpoint Contacts
    • Ability to add legacy endpoints (H.323 / SIP / Telephony) to favorite contacts and dial out easily from contacts from mobile devices.

 

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VidyoConnect Mobile Versions 19.1.0 and 19.1.1

What's new in this release

  • Offline Banner
    • Users will be notified when the network connection is lost and/or if the freeze app functionality displays the until connection is restored.
  • Default Mute Preferences
    • Ability for registered mobile users to set default preferences for joining calls with audio/video muted.
  • Snapshot
    • Ability of mobile users to capture and save a snapshot image of a remote participant’s video or content share during a conference.
  • Pinning
    • Ability of mobile users to ‘pin’ a remote participant’s video tile in the in-call screen. Pinned participants will be always shown no matter who the loudest speakers are in the conference.
  • Content Share
    • Ability of mobile users to share their device screen into a conference. With this feature, VidyoConnect will also support the Split view or Multitasking mode available on Android 7.0+ (phone/tablet) and iOS 11.0+ (tablet only), where users may open and share a second application concurrently with VidyoConnect 2-way video call. On specific Samsung devices on Android 7.0+, the "Multi-window" feature will also be supported, where users may keep a VidyoConnect conference open in a mini overlay window as they browse the rest of their device, similar to picture-in-picture mode.
  • New In-Call Interface
    • Improved UI for call controls and self-view location.

 

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2018 Releases


VidyoConnect Mobile Version 18.3.0

VidyoConnect™ is Vidyo's enterprise meeting solution for team collaboration. It offers a unified experience across desktop, WebRTC, and mobile devices. This article describes version 18.3.0 of the VidyoConnect for Mobile app.

What's new in this release

  • Far End Camera Control (FECC) 
    • This feature allows participants in a call to remotely control a Pan-Tilt-Zoom (PTZ) camera connected to a far end VidyoConnect desktop or VidyoRoom endpoint.
    • To access all the controls you need to adjust a participant’s far end camera, look for the participant tiles that display the FECC icon FECC_button.png, and then double tap anywhere on that tile. Doing so pops out the participant tile into control mode. You can then use the FECC control buttons to:
      • Move the camera up, down, right, or left by tapping on the corresponding arrow buttons.
      • Zoom in or out by tapping on the +/- buttons.
    • As a mobile user, you can only control the camera if the user has a supported camera plugged in and FECC enabled. You cannot plug your mobile device into a supported camera and you cannot be a “camera owner”.
  • End-User License Agreement (EULA)
    • After you install the VidyoConnect application, you will now be able to read and accept Vidyo’s EULA before you first launch the application.
      • Thereafter, you can access the EULA anytime by clicking the Settings button in the VidyoConnect application and selecting “About VidyoConnect”.
      • Once you accept the EULA, you will not be prompted to accept it again unless the application is re-installed or upgraded with a new EULA version.
      • If you do not see the EULA when launching the VidyoConnect software, then possibly an administrator has accepted the EULA on your behalf.
  • Terms and Conditions
    • In accordance with data privacy regulations, you will now be prompted to read and accept our updated User Terms and Conditions and Privacy Policy the first time you log in to or use the VidyoConnect application.
      • This applies to registered VidyoCloud™ customers which includes auto-login and SAML-authenticated users, guest users on the VidyoCloud portal, and those using VidyoCloud portal endpoints such as VidyoRoom.
      • This does not apply to customers using older versions of VidyoConnect software or on-premises customers.
      • Once you accept the User Terms and Conditions and Privacy Policy, you will not be prompted to accept them again unless these documents are updated in the future.
      • At any point, you have the ability to withdraw your user consent by clicking the Settings button in the VidyoConnect application and selecting “Terms & Privacy”. Once the consent window is opened, you may uncheck one or both of your acceptances and quit the VidyoConnect application. After withdrawing consent, the application will prompt you again the next time you launch VidyoConnect.
    • On-premises customers in the European Union (EU) may choose to enable this user consent workflow. Please contact your Solution Engineer for details. If you would like further information or need additional assistance, please contact VidyoCloud Support at 1844-488-2227 or +1-201-620-6955 or email support@vidyocloud.com.
  • The Login Banner feature, which was introduced with VidyoConnect for Desktop version 18.3.0, is not available for mobile devices. 

Resolved issues for Android

The following table lists the resolved issues for Android in version 18.3.0.

VidyoConnect for Mobile 18.3.0 – Resolved Issues for Android
Key Summary
NEPANDRD-3241 The VidyoConnect for Mobile on Android chat feature now includes an on-screen Back button.
NEPANDRD-3061 A user interface bug was fixed when using VidyoConnect for Mobile on Android in portrait mode where long usernames were cut off on the Settings tab.
NEPANDRD-3060 An issue was fixed where portal addresses were not saved for portals with SAML authentication.

 

Resolved issues for iOS

The following table lists the resolved issues for iOS in version 18.3.0.

VidyoConnect for Mobile 18.3.0 – Resolved Issues for iOS
Key Summary
NEPIOS-3198 Vidyo resolved an issue where iPhone 8 camera resolution could not go beyond 320 x 180.
NEPIOS-3103 Vidyo fixed a translation issue where the last few characters of chat messages in Japanese were missing. 
NEPIOS-2986 Vidyo corrected an intermittent issue that caused audio to sound choppy for some call participants.
NEPIOS-2985 Vidyo fixed a crash issue in calls with large number of audio only participants.
NEPIOS-2834 Vidyo fixed a UI issue on iPhone X where the usernames of audio-only participants were cut off in landscape mode call with shared content.

 

Portal compatibility for on-premises VidyoConnect customers

If your organization has an on-premises portal (rather than a cloud subscription), refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

 

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VidyoConnect Mobile Version 18.1.0

What's new in this release

  • Localized User Interface
    • We've localized the VidyoConnect user interface into these six additional languages:
      • French
      • German
      • Italian
      • Japanese
      • Simplified Chinese
      • Spanish
    • If your mobile device is set to one of these six languages, VidyoConnect automatically chooses that language for your VidyoConnect UI; otherwise, it defaults to English.
    • Whenever you want to change the language of your VidyoConnect UI to one of these six languages, you can do so from your mobile device.
  • Outbound Direct Dialing
    • Need to make a business-critical video call while you’re at an airport, in your car, or simply running between offices? You can do just that with the VidyoConnect for Mobile outbound direct dialing feature. This new feature allows you to place direct calls from your VidyoConnect for Mobile app to your contacts on VidyoConnect for Desktop.

Resolved issues

In this release, we’ve continued to improve the reliability and usability of the VidyoConnect app by resolving a number of issues.

 

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Upgrading from VidyoDesktop™ or Vidyo Neo™ 


 

If you’re planning to upgrade to VidyoConnect from VidyoDesktop or Vidyo Neo, we'd like to clarify a few important points that you should pass along to your users:

  • If you've just switched from Vidyo Neo or VidyoDesktop and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play™ Store or the Apple® App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.
  • If you’re still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade to VidyoConnect, and click here to learn more about what to expect.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

 

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Compatibility


 

Android and iOS version compatibility for VidyoConnect for Mobile

The following table defines the compatibility between VidyoConnect for Mobile version 18.3.0 and later and OS versions.

Compatible Android Versions Compatible iOS Versions

11.0

14.x

10.0 

13.x

9.0 (Pie)

11.x

8.0 (Oreo)

10.x

 

 

 

7.0 (Nougat)

6.0 (Marshmallow)

5.0/5.1 (Lollipop)

Note:  Supported versions until re-evaluation.

 

For information about an Android audio issue workaround and a list of whitelisted phones, refer to the VidyoConnect for Mobile - Android 8 Audio Issue Workaround article.  

 

Portal compatibility for on-premises VidyoConnect customers

If your organization has an on-premises portal (rather than a cloud subscription), refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

 

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Known Issues


 

Known issues for Android

The following table lists the latest known issues for Android.

VidyoConnect for Mobile – Known Issues for Android
Key Summary
NEPANDRD-6543 If a user removes a room from their favorites but does not close that room's details page in the Rooms tab, and then searches for the room and tries to delete it, it will still appear on their Rooms tab, and if they then try to delete the room, the spinner will continuously spin without deleting the room.
NEPANDRD-4718 Participant's display names may appear as garbled characters if the display name does not use the English alphabet (such as names written in the Korean or Hebrew alphabet).
NEPANDRD-3622 When using a Nexus 5x or Google Pixel 2 XL, an extra line may appear over some tiles.
NEPANDRD-3408  When using FECC, the Chat icon does not appear if a message is received after the user expands the FECC tile and locks and then unlocks the device screen.
NEPANDRD-3389 When a participant is in a VidyoConnect call and switches to another WiFi or 3G/4G, the Flip camera button appears on the self-view after that participant reconnects to the room.
NEPANDRD-3387 In a VidyoConnect call with many participants, users may not be able to join and disconnect quickly and the tiles may not display correctly (for example, some may freeze).
NEPANDRD-3365 When a desktop user shares the screen on Pixel 2 XL (9.0) and Sony Xperia (6.0.1) devices, the shared tile may sometimes display as black if the mobile user puts the app in the background/foreground a few times.
NEPANDRD-3326 When a user on a Samsung Galaxy deletes a room from the Rooms tab after problems with the network, the room is not deleted and the system displays an error message.
NEPANDRD-3224 The self-preview may blink during a VidyoConnect call using Pixel 2XL (9.0) and Samsung Galaxy Tab S3 (8.0) devices.
NEPANDRD-3188 If a call participant on a Samsung Galaxy S7 is connected via Bluetooth (Plantronics E500 or Era by Jawbone) and then receives an incoming cellular call or makes an outgoing cellular call, audio will be sent via open mic instead of via Bluetooth.
If this occurs, reconnect the Bluetooth device.
NEPANDRD-3168 If a call moderator soft mutes a participant's microphone, hard mutes the camera, and then hard un-mutes (re-enables) the camera, the participant's microphone unexpectedly becomes hard muted.
NEPANDRD-3143 If there are no licenses available, users should see the message "Unable to connect due to a missing/invalid license. Please contact your administrator" and not be allowed to log in to their account; however, they are allowed to log in, and then after a few seconds, they get logged out and the message displays.  
NEPANDRD-3138 For users with muted audio who dial out to a legacy endpoint, the application is unable to send DTMF tones.
NEPANDRD-3099 When using an Android Nexus 5x on OS version 8.0 and later, the audio may be distorted, garbled, and delayed when three or more users are in a call.
NEPANDRD-3093 On some devices, such as the Pixel 4 (10.0), LG G6, and Samsung Galaxy S10, the rear camera (rather than the front camera) is enabled when users join the call. The camera will switch to the front camera after the user attempts to switch it two times.
NEPANDRD-2282 If a user locks their phone while in a VidyoConnect call, they may see a black tiles.
NEPANDRD-2266 Any settings that an admin configures via the Control Meeting page (such as muting the microphone) while a user is joining a room are not applied once the user joins the room (for example, the user will not be muted).
NEPANDRD-2199 On Huawei P8 phones, when a user puts the VidyoConnect app in the background and then closes the app from the Recent list, the foreground service is stopped.
NEPANDRD-2179 On Samsung Galaxy S5 (6.0.1) devices, if a call participant sends messages in the chat pane, closes the chat, and then leaves and rejoins the room, the chat pane displays that there are unread messages.
NEPANDRD-2077 Android users experience low frame rates when the resolution is large (such as 960 x 540).
NEPANDRD-1000

If a user clicks to delete their own room and then disconnects from the network, the deletion of the room should not continue; however, a confirmation pop-up appears with the Delete Room and Cancel buttons enabled.

NEPANDRD-953

If a room is locked and a user clicks on a guest link to join a call in that room, the message “The room is currently locked. Unfortunately, you cannot join a locked room…” appears when the user is in the call rather than the notification appearing prior to joining the call.

NEPANDRD-625

If a user clicks “+” to create a new room but then disconnects from the network, the Create Room and Cancel buttons remain enabled; however, if the user clicks the Create Room button, the room is not created.

 

Known issues for iOS

The following table lists the known issues for iOS.

VidyoConnect for Mobile – Known Issues for iOS
Key Summary
NEPIOS-5782 Due to a limitation on broadcasting introduced in iOS 14, the system shuts down broadcasts when the screen size changes, including when the device orientation changes. Therefore, if a VidyoConnect mobile user shares their screen in split-view mode, taps Start Broadcast, and then taps to close the screen, sharing stops and this message appears: "Screen recording has stopped due to: Recording interrupted by multitasking and content resizing."
NEPIOS-5751 When a user's room is full and they invite a SIP/H.323 endpoint to that room, a message does not appear indicating that additional users cannot join because the room is full.
NEPIOS-5572 The ringtone on some iOS devices may be quite low even when the volume is set on maximum in the device Settings. 
NEPIOS-4396 If a user sets their screen to split view, starts sharing, and then drags and drops the VidyoConnect app to the other side of the split view, the remote users will see the sharing user's VidyoConnect interface along with the shared content.
NEPIOS-4336 Under certain scenarios, audio is lost when the VidyoConnect app is in the background, such as when the user switches to a different Wi-Fi, switches from an open mic to Bluetooth, plugs and unplugs their headset, or joins the call while the app is in the background. 
NEPIOS-3380 If a call participant who has either the camera or microphone muted expands the tile of a remote user with a controllable camera, the user's own Chat, Microphone, and Camera icons do not disappear from the screen until the user taps the screen. 
NEPIOS-3372 The Chat icon doesn't appear if a message is received after the FECC tile is expanded and the user returns the VidyoConnect application from the background or the screen is locked.
NEPIOS-3360 In very rare cases, the video in a call will freeze for all the participants except for the loudest speaker. 
NEPIOS-3345 If a VidyoConnect for Mobile user is in a call where content is being shared, and then that user moves the VidyoConnect app to the background and back to the foreground, the tile that previously displayed the shared content may appear black.
NEPIOS-3338 If a participant switches from WiFi to 3G during a call, the FECC tile may freeze, yet the participant will still be able to click the camera controls.
NEPIOS-3321 When using the VidyoConnect for Mobile application on an iPhone X, some of the VidyoConnect controls and icons are partially overlapped by the top notch section of the screen. 
NEPIOS-3317 If an iPad Mini 3 or another low-end iOS device is rotated frequently while the user is joining a conference, the conference tiles may appear in landscape mode when the device is in portrait mode.
NEPIOS-3312

If a guest user joins a call and immediately puts the VidyoConnect application in the background, the guest user's video is not displayed when s/he returns the application to the foreground. 

If this occurs, users should mute and then un-mute the camera to show video.   

NEPIOS-3305 Audio is lost and the self-view is missing when a user clicks Join and puts the VidyoConnect app in the background before allowing access to their camera and mic.
NEPIOS-3252  When a participant enters Chinese or Japanese characters for their username when joining a call as a guest, the username is displayed on the lower left of the screen as squares instead of the Chinese or Japanese characters. 
NEPIOS-3096 If the call moderator hard mutes all the cameras in the call and then a call participant double taps the tile of the loudest speaker, if the call moderator hard mutes the cameras again, the loudest speaker's black tile expands to full-screen.
NEPIOS-2701 If a call moderator soft mutes a participant's microphone, hard mutes the camera, and then hard un-mutes (re-enables) the camera, the participant's microphone unexpectedly becomes hard muted.
NEPIOS-1548 Even when Web Proxy has already been configured, the Web Proxy credentials dialog box may appear, and there is no "Do not ask me again" checkbox available on the dialog box for the user to select. 
NEPIOS-1108 If a room is created by a second user after the first user enters a room name in the Search field but before the first user clicks the Search button, the newly created room is not found during the search.
NEPIOS-1088 If a user performs a search that results in some rooms being listed, and then the user clicks on Rooms, the details page of the first room listed is displayed.
NEPIOS-983 If a device was registered in the portal (and, thereby, consumed a license) and then that device was factory reset, it will consume another license when it logs back in to the same portal.
NEPIOS-962 When writing a chat message, there is no way to send the message when using the emoji keyboard.
NEPIOS-960  If the network is disconnected while a room is being created, an error message appears but the room is created. 
NEPIOS-937  When a guest users joins a call and then mutes their camera, an audio-only tile with an avatar should be displayed, but an audio-only tile with the user’s initials is displayed instead. 
NEPIOS-662 If a user clicks to delete their own room and then disconnects from the network, the deletion of the room should not continue; however, a confirmation pop-up appears with the Delete Room and Cancel buttons enabled. 
NEPIOS-546 After a user logs out from a portal, the HTTPS/HTTP is not removed from the portal URL. 
NEPIOS-473 If a user clicks “+” to create a new room but then disconnects from the network, the Create Room and Cancel buttons remain enabled; however, if the user clicks the Create Room button, the room is not created. 
NEPIOS-325 When the camera is disabled on the Device Settings screen during a call, a blue screen is displayed to the other participants.

 

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