VidyoConnect for Mobile: About Version 21.3.2 (iOS)–Jul 2021

What's new in this release

• Fixed the issue with the FECC icon being obscured for some iOS users 
  • • We resolved the issue that obscured the FECC icon and prevented a subset of users from using the FECC functionality on their iOS devices. Now, the FECC icon is always visible, and users can remotely control supported Pan-Tilt-Zoom (PTZ) cameras.

Resolved Issues

The following table lists the resolved issue in this release.

There are no resolved issues for Android in this release.

Known Issues

For details about the known issues, see the Known Issues section later in this article. 

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VidyoConnect for Mobile: About Version 21.3.1 (iOS)–Jul 2021

What's new in this release

• Fixed the issue with iOS users experiencing random call interruptions  
  • Enghouse Vidyo fixed an issue where some iOS users who use the “Auto-Answer Calls” feature on their devices experienced random interruptions when receiving calls.
• Improved Performance
  • We fixed the issue that caused the application to terminate ongoing calls unexpectedly.

Resolved Issues

The following table lists the resolved issues in this release.

Known Issues

For details about the known issues, see the Known Issues section later in this article. 

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VidyoConnect for Mobile: About Version 21.3.0 (Android and iOS) - for VidyoCloud Health customers–Jul 2021

What's new in this release

• Ability to invite others to join your call using SMS 
  • To invite another participant to your call by using SMS, tap the  icon in the call controls along the bottom of the VidyoConnect app and select the SMS tab.
    
    Android:                                                                               iOS:
       
    
    
  • To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code from the list since only those on the list have been set up on your app.
    
    • As of this release, service to support the SMS feature is limited to the United States and Canada.
    
    Android:                                                                             iOS:
        
    
    
  • When you finish entering the number, you can change the message in the "Enter text message" text box if your admin has configured your system to enable you to do so. Otherwise, you cannot change the default message.
    
    Android (without editable text message):        iOS (with editable text message):
         
    
    
    • If the text message is editable and the room has PIN code, a message below the "Enter text message" text box reminds you that you must tell the invited participant what the PIN code is.
  • Tap Send SMS.
    • The "Invite Participant" pop-up appears asking if you're sure you want to invite the participant to the call, and you must tap Send SMS again to send the invitation.
      
      
      
      
    • A message appears at the top of the VidyoConnect app indicating that an SMS was sent to the number you entered.
  • Once the user receives the SMS message, they can open the link and join the VidyoConnect meeting. Depending on their server, they may join using VidyoConnect for WebRTC or using their mobile client.
    • If the user doesn't respond and you try to resend them the SMS, a message appears asking if you’re sure you want to send the SMS again.
    • Messages also appear if you entered an invalid country code, the incorrect number of digits, the wrong number format, or if the room is locked. For example, here's what you would see if you entered the wrong number format on iOS:
      
      
      
      
  • Feature availability:
    
    • You can invite others to your call using SMS only if you’re a registered user who has launched the video call. 
      • You cannot invite other users if you are simply a participant or guest that has joined the call. 
    • Currently, the SMS feature is available to VidyoCloud Health customers only. However, this feature will be rolled out to other VidyoCloud customers periodically. On-premises customers will be able to get this feature in the near future.
      • Note: If you’re a VidyoCloud admin for a healthcare customer, new custom parameters that support this feature will be automatically pushed to your tenants. Do NOT modify or delete these parameters because doing so could prevent the features from working. If you want to change the parameters in any way, contact VidyoCloud Support first.
• Access your contacts when inviting others to join your call via dial out or SMS
  • Starting with this release, you can access your contact list when using the dial out or SMS feature, making it much easier and faster to find the user that you want to invite to your call.
  • To access your contacts when inviting another user, tap the  icon in the call controls along the bottom of the VidyoConnect app and select the Call or SMS tab.
    • Select a country code by clicking the small arrow near the flag as you normally would when inviting a user to join your call via dial out or SMS.
  • As you start entering the name or number, any contacts with matching names or phone numbers begin to appear below the text box. You can select from one of the contacts or continue typing in the name or phone number.
    
    Android (contacts with matching names):            iOS (contacts with matching numbers):
           
    
    
  • Once you’ve selected the contact, you can proceed as you normally would when inviting a user to join your call via dial out or SMS.
    • If the phone number for the contact doesn’t match the country code you selected or if the contact’s phone number has an unsupported country code, a pop-up appears to let you know.
      
      
      
      
  • Feature availability: Since the dial out and SMS features are available to VidyoCloud Health customers only, the ability to access contacts when using these features is likewise only available to healthcare customers.
• New way to accept the User Terms & Conditions and Privacy Policy
  
  • Prior to this release, you had to select checkboxes to agree to the Vidyo User Terms & Conditions and the Vidyo Privacy Policy before you could join your call. Now, as indicated by a message on the beauty screen, you indicate that you accept the User Terms & Conditions and the Privacy Policy by simply clicking the Join button. 
    
    Android:                                                                             iOS:
        
    
    

• Support for VidyoClient API version 21.2.0
  • This release now supports version 21.2.1 of the VidyoClient API, thereby providing you with our newest and most recently updated APIs.

Resolved issues

The following table lists the resolved issue for Android in this release. 

There are no resolved issues for iOS in this release. 

Known issues

There are no new known issues in this release; however, to view the previous known issues, see the Known Issues section.

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VidyoConnect for Mobile: About Version 21.3.0 (Android and iOS) - for non-healthcare customer–Jul 2021

What's new in this release

• New way to accept the User Terms & Conditions and Privacy Policy
  
  • Prior to this release, you had to select checkboxes to agree to the Vidyo User Terms & Conditions and the Vidyo Privacy Policy before you could join your call. Now, as indicated by a message on the beauty screen, you indicate that you accept the User Terms & Conditions and the Privacy Policy by simply clicking the Join button. 
    
    Android:                                                                             iOS:
        
    
    

• Support for VidyoClient API version 21.2.0
  • This release now supports version 21.2.1 of the VidyoClient API, thereby providing you with our newest and most recently updated APIs.

Resolved issues

The following table lists the resolved issue for Android in this release. 

There are no resolved issues for iOS in this release. 

Known issues

There are no new known issues in this release; however, to view the previous known issues, see the Known Issues section.

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VidyoConnect for Mobile: About Version 21.2.0 (Android and iOS) — for VidyoCloud Health customers–May 2021

What's new in this release

• Ability to invite others to join your call by dialing out
  • To invite another user to your call by dialing out, tap the icon in the call controls along the bottom of the VidyoConnect app, select the CALL tab, and start entering the phone number of the person you want to invite.
    
    Android:                                                                              iOS:
       
    
    
  • To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code on the list since only those on the list have been set up on your app.
    • As of the 21.2.0 release, service to support the dial out feature is limited to the United States and Canada.
      
      Android:                                                                        iOS:
         
      
      
  • When you finish entering the number, tap the Call button on the "Invite Participant" pop-up.
    
    Android:                                                                        iOS:
       
    
    
    • A message appears at the top of the app indicating that the outgoing call is being placed to the number you entered.
  • Once the user receives the call, they are automatically added to your ongoing meeting.
    • If the user doesn't answer the call and you try to call them again, a message appears asking if you're sure you want to call again. 
  • Feature availability:
    • You can invite others to your call by dialing out if you’re a registered user who has launched the video call or if you became the call moderator using the moderator PIN.
      • You cannot invite other users if you are simply a participant or guest that has joined the call.
    • Currently, the dial out feature is available to VidyoCloud Health customers only; however, it will be rolled out to other VidyoCloud customers periodically. On-premises customers will be able to get this feature in the near future.
      • Note: If you’re a VidyoCloud admin, new custom parameters that support this feature will be automatically pushed to your tenants. Do NOT modify or delete these parameters because doing so could prevent the feature from working. If you want to change the parameters in any way, contact VidyoCloud Support first.
• Power saving improvements
  • If you enabled Battery Saver mode on your device, or if you are using an iPad and its battery drops to 20 percent or lower, the VidyoConnect mobile app will automatically switch to Voice+Content Only mode.
    • The Voice+Content Only feature saves power by enabling users to participate in conferences as voice-only participants who can share and view content, but who do not send video or receive video from other participants.
    • If Voice+Content Only mode automatically gets enabled on your device but you don’t want it to, you can now revert to sending and receiving video. To do so, simply tap Revert on the "Low Battery Level" pop-up that appears when Voice+Content Only mode is enabled.
      
      Android:                                                                     iOS:
         
      
      
    • For more information about the Voice+Content Only feature, refer to the "Using the Voice+Content Only Feature for Mobile" section of the Using VidyoConnect: About Each Feature article.

Resolved issues

The following table lists the resolved issue for Android in this release. 

The following table lists the resolved issue for iOS in this release. 

Known issues

There are no new known issues in this release; however, to view the previous known issues, see the Known Issues section.

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VidyoConnect for Mobile: About Version 21.2.0 (Android and iOS) — for non-healthcare customers–May 2021

What's new in this release

• Power saving improvements
  • If you enabled Battery Saver mode on your device, or if you are using an iPad and its battery drops to 20 percent or lower, the VidyoConnect mobile app will automatically switch to Voice+Content Only mode.
    • The Voice+Content Only feature saves power by enabling users to participate in conferences as voice-only participants who can share and view content, but who do not send video or receive video from other participants.
    • If Voice+Content Only mode automatically gets enabled on your device but you don’t want it to, you can now revert to sending and receiving video. To do so, simply tap Revert on the "Low Battery Level" pop-up that appears when Voice+Content Only mode is enabled.
      
      Android:                                                                     iOS:
         
      
      
    • For more information about the Voice+Content Only feature, refer to the "Using the Voice+Content Only Feature for Mobile" section of the Using VidyoConnect: About Each Feature article.

Resolved issues

The following table lists the resolved issue for Android in this release. 

The following table lists the resolved issue for iOS in this release. 

Known issues

There are no new known issues in this release; however, to view the previous known issues, see the Known Issues section.

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VidyoConnect for Mobile: About Version 21.1.1 (iOS)–May 2021

What's new in this release

• Fixed issue with iOS users joining calls when portal communication is delayed 
  • Enghouse Vidyo fixed an issue where some iOS users were unable to join calls when there was a delay in communication or response from VidyoPortal SOAP requests. 

Resolved issues

The following table lists the resolved issue for iOS in this release. 

Known issues

There are no new known issues for this release; however, to view the previous known issues, see the Known Issues section.

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VidyoConnect for Mobile: About Version 21.1.0 (Android and iOS)–Apr 2021

What's new in this release

• Lock the room during a call 
  • If you join a VidyoConnect call as the room owner or if you are an administrator, you can now lock the room to prevent others from joining the call. 
  • To lock the room, tap the Lock Room button at the bottom of the Participants list on your VidyoConnect mobile app.
    
    Android:                                                                   iOS:
       
    
    
  • A message appears asking if you are sure you want to lock the room, and you can then tap OK or Cancel. To unlock the room, tap the Unlock Room button.
• Change your password
  • Reduce the risk of unauthorized access to your VidyoConnect mobile app with the new change password feature.
  • To change your password, tap More on your toolbar, tap Settings, tap your user name, and then tap Change Password at the bottom of the screen. 
    
    Android:                                                           iOS:
        
    
    
  • To successfully change your password, you must provide your old password first, and your new password must qualify as a strong password.
  • This feature applies only to users on portals using local authentication (not LDAP or SAML).
• Join webinars 
  • If you've been invited by a VidyoConnect desktop user to join a webinar as a guest, you can click the guest link on your mobile device to join the webinar with the VidyoConnect mobile app.
  • The VidyoConnect desktop user configures which functions are available to you as a mobile app user. They can configure whether you can mute and unmute your camera and mic, if your camera and mic are disabled, and whether you can share content, view the participants list, and chat. Their configuration will determine which buttons are available on your VidyoConnect mobile app toolbar once you join the webinar.
    • For example, if the VidyoConnect desktop user configured that you can mute your camera and mic, but that you can't share content, view the participants list, or chat, your toolbar would look like this on your mobile app (notice that the Share, Participant, and Chat icons aren't displayed):
      
      
      
      
• Wait for the meeting host
  • The Waiting Room feature prevents meeting participants from seeing or hearing each other until the meeting host joins the meeting.
    
    Android:                                                                 iOS:
       
    
    
    • When the host joins, a message indicates that the meeting is about to start and you can then tap the Join Now button. 
    • Once you've joined the call, your microphone and camera will be muted and a message will remind you to tap the buttons to unmute.
  • Note that this release supports Waiting Room mode and not Presenter mode. Administrators can enable or disable Waiting Room mode from the Room Attributes page on the Tenant Admin portal. For more information, refer to the VidyoConferencing Administrator Guide.
• See the four most recently used portals
  • To log in to your VidyoConnect mobile app, you have to indicate which portal you'd like to sign into. Sometimes, however it can be difficult to remember the URLs of the portals. With this version of the app, you can now simply tap on the portal field to see a drop-down menu of the four portals you've used most recently.
• "Generate Diagnostic Reports" renamed to "Generate Logs"
  • From the VidyoConnect Mobile app Settings screen, you can generate logs that you can then send to Vidyo Support. The Settings menu option that enables you to do this has been renamed from "Generate Diagnostic Report" to "Generate Logs".

Resolved issues

There are no new resolved issues for this release.

Known issues

This release adds one new known issue for iOS, NEPIOS-6185. For more information on this and previous known issues, see the Known Issues section.

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VidyoConnect for Mobile: About Version 20.4.2 (iOS) and Version 20.3.5 (Android)–Mar 2021

What's new in this release

• Additional domains 
  • In this release, we've added domains to support upcoming features.
• VP8 updates
  • We've made updates to the VP8 codec configuration for better performance and reliability.

Resolved issues

There are no new resolved issues for this release.

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VidyoConnect for Mobile: About Version 20.4.2 (iOS) and Version 20.3.5 (Android)–Mar 2021

What's new in this release

• Additional domains 
  • In this release, we've added domains to support upcoming features.
• VP8 updates
  • We've made updates to the VP8 codec configuration for better performance and reliability.

Resolved issues

There are no new resolved issues for this release.

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VidyoConnect for Mobile: About Version 20.4.1 (iOS)–Mar 2021

What's new in this release

• Automatically bypass the splash page and join a VidyoConnect call via the app  
  • If you’ve previously used the VidyoConnect mobile app on your phone and you click a link to a Vidyo meeting, you now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page.
• View the Privacy Policy and Cloud Terms of Service pages in Spanish
  • When you set your language selection to Spanish, VidyoConnect now displays the Privacy Policy and Cloud Terms of Service pages in Spanish.

Resolved issues

The following table lists the resolved issue for iOS in this release. 

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VidyoConnect for Mobile: About Version 20.4.0 (iOS)

What's new in this release

• CallKit Hold Support Added to Allow Users to Put a VidyoConnect or Cell Call on Hold When Receiving Another Call
  • This release adds support for CallKit hold. With CallKit hold, users can put a VidyoConnect call on hold while they receive a cellular call (or vice versa), and switch between the calls as needed.
  • Prior to this release, users could only be in one call at a time. Therefore, if a user was in a VidyoConnect call on their mobile device and received a cellular call (or vice versa), they would have to hang up one call in order to receive the other.

Resolved issues

The following table lists the resolved issue for iOS in this release. 

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VidyoConnect for Mobile: About Version 20.3.3 (Android)–Mar 2021

What's new in this release

• Automatically bypass the splash page and join a VidyoConnect call via the app  
  • If you’ve previously used the VidyoConnect mobile app on your phone and you click a link to a Vidyo meeting, you now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page.

Resolved issues

The following table lists the resolved issue for Android in this release. 

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2020 Releases

VidyoConnect for Mobile: About Version 20.3.5 (iOS)

What's new in this release

• Mobile Device Management (MDM) Support
  • This release introduces phase 1 support for the iOS MDM platform. 
    • MDM is the term used for the administration and deployment of mobile devices by IT organizations. In healthcare, for example, IT organizations may distribute iOS devices to patients for home follow-up or to patients in facilities as bedside communication devices.
  • In phase 1, the VidyoConnect mobile app includes a pre-defined, locked configuration:
    • Pre-configured settings include the username, password, VidyoPortal address, and gateway domain—thereby enabling authentication and automatic login of users.
    • Other settings, such as auto-answering incoming calls, are also pre-configured and locked from the user.
    • Users are blocked from Settings > Preferences and from the ability to log out unless they enter an access code provided by their admin.
• New Ringtone Available for Incoming Calls
  • In this release, we've added a new ringtone for incoming calls.
    • From the Settings > Preferences screen, you can select the new Vintage ringtone or you can select the classic VidyoConnect Default ringtone.
      
      
  • When you select a ringtone, it plays for two seconds so you can choose the sound you like best.

Resolved issues

The following table lists the resolved issue for iOS. 

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VidyoConnect for Mobile: About Version 20.3.1 (iOS)

What's new in this release

• Resolved Issues 
  • The down arrow for Far End Camera Control (FECC) is now fully available and clickable.
  • If you join your own room and tap the Invite button, the H.323 or SIP endpoints will display correctly in the Search; whereas previously these endpoints did not display at all. 
  • In this release, the CallKit integration was disabled due to the request of the Chinese Ministry of Industry and Information Technology (MIIT) as well as for all apps on the China App Store. For more information, please refer to this Apple Developer Forum website.  

Resolved issues

The following table lists the resolved issue for iOS. 

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VidyoConnect for Mobile: About Version 20.3.1 (Android)

What's new in this release

• Guest Users Can Now Join Calls Using PIN-Protected Rooms 
  • In this release, guest users no longer experience an issue joining PIN-protected rooms when using  the VidyoConnect for Mobile (Android) application. For more information, refer to this solved alert. 

Resolved issues

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VidyoConnect for Mobile: About Version 20.3.0 (Android)

What's new in this release

• New Ringtone Available for Incoming Calls
  • In this release, we've added a new ringtone for incoming calls.
    • From the Settings > Preferences screen, you can select the new Vintage ringtone or you can select the classic VidyoConnect Default ringtone.
      
      
      
      
  • When you select a ringtone, it plays for two seconds so you can choose the sound you like best.
• Ability to Invite Others to Join Your Call
  • Registered users who launch a video call using the VidyoConnect mobile app for Android can now invite other users to join the call.
  • The updated user interface enables you to easily invite users in multiple ways, such as by sharing the conference link, by calling other users via their SIP IP address or phone number (if dial out was set up on the gateway), or by copying and pasting the conference link.

Resolved issues

There are no new resolved issues for this release. 

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VidyoConnect for Mobile: About Version 20.3.0 (iOS)

What's new in this release

• Support for CallKit Integration
  • In this release, the VidyoConnect mobile app for iOS adds support for CallKit.
  • CallKit integration changes how VidyoConnect interacts with iOS during a conference session. It allows for better handling of iPhone audio devices and interacting with Vidyo’s in-call control from the native iOS call screen.
• Ability to Invite Others to Join Your Call
  • Registered users who launch a video call using the VidyoConnect mobile app can now invite other users to join the call.
  • The updated user interface enables you to easily invite users in multiple ways, such as by sending the invitation directly to other registered users, by calling other users via their SIP IP address or phone number (if dial out was set up on the gateway), or by sharing the conference access information via email, passing the conference link, or copying and pasting.

Resolved issues

The following table lists the resolved issue for iOS. 

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VidyoConnect for Mobile: About Version 20.2.0 (Android and iOS)

What's new in this release

• Support for TytoCare™ Integration
  • TytoCare integration is now supported by the VidyoConnect mobile app for iOS as well as for Android.
    • TytoCare is a telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device.
  • Both registered and guest VidyoConnect users at the Point of Care (POC) side now have the ability to pair their Android and iOS devices with the Tyto device.
  • For more information about the TytoCare integration, refer to these articles:
    • Using the VidyoConnect Application with TytoCare Integration
    • Configuring TytoCare Integration

Resolved issues

There are no new resolved issues for this release. 

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VidyoConnect for Mobile: About Version 20.1.2 (Android)

What's new in this release

• Fixed a Crash Scenario on Lost Connection Conditions
  • Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.

Resolved issue

The following table lists the resolved issue in this release.

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VidyoConnect for Mobile: About Version 20.1.1 (iOS)

What's new in this release

• Certificates Update
  • In this release, there was a new build to update certificates.

Resolved issues

There were no resolved issues for this release.

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VidyoConnect for Mobile: About Version 20.1.1 (Android)

What's new in this release

• Chat Feature Updated
  •  Enghouse Vidyo fixed an issue where closing the chat after using the scroll down arrow button caused the application to crash.

Resolved issues

The following table lists the resolved issues in this release. 

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VidyoConnect for Mobile: About Version 20.1.0 (Android and iOS)

What's new in this release

• Dark Mode Support
  • Dark mode allows you to decrease the brightness of the VidyoConnect application background in low-light environments.
  • This feature is available on mobile devices with:
    • Android 10 and later
    • iOS or iPadOS 13 and later
• Activate Dark Mode (iOS)
  • Tap Settings > Siri & Search.
  • Open Control Center, press and hold the screen brightness slider. Tap the Appearance button to switch between light and dark.
  • To set up a toggle, open the Control Center, tap Customize Controls. Then, tap the + next to Dark Mode. Tap and drag on the handles to change the buttons' position.
  • Open Settings, then tap Display & Brightness, and then Tap Dark.
• Activate Dark Mode (Android)
  • Open Settings, go to Display, and tap Theme. Tap Dark and the UI will switch to dark mode.
• Analytics Now Available for iOS and Android
  • In app analytics are now available for iOS and Android. 

Resolved issues for Android and iOS

The following table lists the resolved issues for Android and iOS. 

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VidyoConnect for Mobile: About Version 19.5.4 (Android) and Version 19.5.2 (iOS)

What's new in this release

• Enghouse Vidyo fixed bug fixes and provided minor improvements. 

Resolved issues for Android and iOS

The following table lists the resolved issues for Android and iOS. 

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VidyoConnect for Mobile: About Version 19.5.3 (Android) and Version 19.5.1 (iOS)

Resolved issues for Android and iOS

The following table lists the resolved issues for Android and iOS. 

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2019 Releases

VidyoConnect Mobile Version 19.5.0

What's new in this release

• Voice+Content Only Feature (Android and iOS)
  • “Always active” – Tap to always apply Voice+Content Only.
  • “Active when battery saver mode is On” – Enable whenever your device is using battery saving mode.
    Note: iPads® have only two options available: "Always active" and "Active when battery is below 20%" since these devices do not have battery saving mode.
  • "Limit for cellular data” - Enable when connecting through LTE or a cellular network (not Wi-Fi).
    Note: The "Limit for cellular data" option is not available on devices that do not have or support SIM cards.
    Registered and Guest Users – During a call, enable or disable by tapping the Voice+Content Only button in the toolbar.
    Guest Users – Before a call, enable Voice+Content Only by tapping the toggle on the beauty screen.
    Registered Users – Configure in Settings>Preferences.

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VidyoConnect Mobile Versions 19.4.0

What's new in this release

• Support for Android 10 and iOS 13.
• Bug fixes to improve usability and stability.

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VidyoConnect Mobile Versions 19.3.0

What's new in this release

This VidyoConnect Mobile release aims to address few gaps between our desktop and mobile offering on both iOS and Android iOS features.

• Favorite Legacy Endpoint Contacts: Ability to add legacy endpoints (H.323 / SIP / Telephony) to favorite contacts and dial out easily from contacts from mobile devices.
• Mobile Calendar: Allow mobile users to see calendar events from their default calendar app and join meetings from inside the mobile application.
• Disable Guest Beauty Screen Custom Invocation: Ability for 3rd party developers and Epic CAL customers to send the existing parameter to hide the guest beauty screen before joining a call

Android Features

• Mobile Calendar: Allow mobile users to see calendar events from their default calendar app and join meetings from inside the mobile application.
• Disable Guest Beauty Screen Custom Invocation: Ability for 3rd party developers and Epic CAL customers to send the existing parameter to hide the guest beauty screen before joining a call

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VidyoConnect Mobile Versions 19.2.0

What's new in this release

• Incoming Calls
  • Online Workflow: Enable mobile endpoint to receive direct call notifications and answer the call provided that VidyoConnect is running in the foreground and user is signed in and online.
• Auto Answer 
  • Online Workflow: Enable mobile endpoint to be configured to automatically answer an incoming call provided that VidyoConnect is running in the foreground and user is signed in and online.
• Favorite Legacy Endpoint Contacts
  • Ability to add legacy endpoints (H.323 / SIP / Telephony) to favorite contacts and dial out easily from contacts from mobile devices.

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VidyoConnect Mobile Versions 19.1.0 and 19.1.1

What's new in this release

• Offline Banner
  • Users will be notified when the network connection is lost and/or if the freeze app functionality displays the until connection is restored.
• Default Mute Preferences
  • Ability for registered mobile users to set default preferences for joining calls with audio/video muted.
• Snapshot
  • Ability of mobile users to capture and save a snapshot image of a remote participant’s video or content share during a conference.
• Pinning
  • Ability of mobile users to ‘pin’ a remote participant’s video tile in the in-call screen. Pinned participants will be always shown no matter who the loudest speakers are in the conference.
• Content Share
  • Ability of mobile users to share their device screen into a conference. With this feature, VidyoConnect will also support the Split view or Multitasking mode available on Android 7.0+ (phone/tablet) and iOS 11.0+ (tablet only), where users may open and share a second application concurrently with VidyoConnect 2-way video call. On specific Samsung devices on Android 7.0+, the "Multi-window" feature will also be supported, where users may keep a VidyoConnect conference open in a mini overlay window as they browse the rest of their device, similar to picture-in-picture mode.
• New In-Call Interface
  • Improved UI for call controls and self-view location.

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2018 Releases

VidyoConnect Mobile Version 18.3.0

VidyoConnect™ is Vidyo's enterprise meeting solution for team collaboration. It offers a unified experience across desktop, WebRTC, and mobile devices. This article describes version 18.3.0 of the VidyoConnect for Mobile app.

What's new in this release

• Far End Camera Control (FECC) 
  
  • This feature allows participants in a call to remotely control a Pan-Tilt-Zoom (PTZ) camera connected to a far end VidyoConnect desktop or VidyoRoom endpoint.
  • To access all the controls you need to adjust a participant’s far end camera, look for the participant tiles that display the FECC icon , and then double tap anywhere on that tile. Doing so pops out the participant tile into control mode. You can then use the FECC control buttons to:
    • Move the camera up, down, right, or left by tapping on the corresponding arrow buttons.
    • Zoom in or out by tapping on the +/- buttons.
  • As a mobile user, you can only control the camera if the user has a supported camera plugged in and FECC enabled. You cannot plug your mobile device into a supported camera and you cannot be a “camera owner”.
    • Only cameras that publish their panning, tilting, and zooming capabilities to the operating system are supported. For a list of the supported cameras, refer to the Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile article.
    • To learn more about using FECC with VidyoConnect for Mobile, refer to the Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile article. 
• End-User License Agreement (EULA)
  • After you install the VidyoConnect application, you will now be able to read and accept Vidyo’s EULA before you first launch the application.
    • Thereafter, you can access the EULA anytime by clicking the Settings button in the VidyoConnect application and selecting “About VidyoConnect”.
    • Once you accept the EULA, you will not be prompted to accept it again unless the application is re-installed or upgraded with a new EULA version.
    • If you do not see the EULA when launching the VidyoConnect software, then possibly an administrator has accepted the EULA on your behalf.
• Terms and Conditions
  • In accordance with data privacy regulations, you will now be prompted to read and accept our updated User Terms and Conditions and Privacy Policy the first time you log in to or use the VidyoConnect application.
    • This applies to registered VidyoCloud™ customers which includes auto-login and SAML-authenticated users, guest users on the VidyoCloud portal, and those using VidyoCloud portal endpoints such as VidyoRoom.
    • This does not apply to customers using older versions of VidyoConnect software or on-premises customers.
    • Once you accept the User Terms and Conditions and Privacy Policy, you will not be prompted to accept them again unless these documents are updated in the future.
    • At any point, you have the ability to withdraw your user consent by clicking the Settings button in the VidyoConnect application and selecting “Terms & Privacy”. Once the consent window is opened, you may uncheck one or both of your acceptances and quit the VidyoConnect application. After withdrawing consent, the application will prompt you again the next time you launch VidyoConnect.
  • On-premises customers in the European Union (EU) may choose to enable this user consent workflow. Please contact your Solution Engineer for details. If you would like further information or need additional assistance, please contact VidyoCloud Support at 1844-488-2227 or +1-201-620-6955 or email support@vidyocloud.com.
• The Login Banner feature, which was introduced with VidyoConnect for Desktop version 18.3.0, is not available for mobile devices. 

Resolved issues for Android

The following table lists the resolved issues for Android in version 18.3.0.

Resolved issues for iOS

The following table lists the resolved issues for iOS in version 18.3.0.

Portal compatibility for on-premises VidyoConnect customers

If your organization has an on-premises portal (rather than a cloud subscription), refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

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VidyoConnect Mobile Version 18.1.0

What's new in this release

• Localized User Interface
  • ;:
    • French
    • German
    • Italian
    • Japanese
    • Simplified Chinese
    • Spanish
  • If your mobile device is set to one of these six languages, VidyoConnect automatically chooses that language for your VidyoConnect UI; otherwise, it defaults to English.
  • Whenever you want to change the language of your VidyoConnect UI to one of these six languages, you can do so from your mobile device.
• Outbound Direct Dialing
  • This new feature allows you to place direct calls from your VidyoConnect for Mobile app to your contacts on VidyoConnect for Desktop.

Resolved issues

In this release, we’ve continued to improve the reliability and usability of the VidyoConnect app by resolving a number of issues.

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Upgrading from VidyoDesktop™ or Vidyo Neo™ 

If you’re planning to upgrade to VidyoConnect from VidyoDesktop or Vidyo Neo, we'd like to clarify a few important points that you should pass along to your users:

• If you've just switched from Vidyo Neo or VidyoDesktop and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play™ Store or the Apple® App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.
• If you’re still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade to VidyoConnect, and click here to learn more about what to expect.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

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Compatibility

Android and iOS version compatibility for VidyoConnect for Mobile

The following table lists the Android and iOS version compatibility for VidyoConnect for Mobile.

Portal compatibility for on-premises VidyoConnect customers

If your organization has an on-premises portal (rather than a cloud subscription), refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

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Known Issues

Known issues for Android

The following table lists the issues that still remain for Android, but you can be sure our teams are working hard to fix them.

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Known issues for iOS

The following table lists the issues that still remain for iOS, but you can be sure our teams are working hard to fix them.

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