Partners Blog Contact Us

Super Admin: Upgrading Your Video Conferencing System

Follow

This article describes how to upgrade your video conferencing system. If you are installing your system for the first time, skip this article and proceed to Super Admin: Configuring Your Server.

  • You must refer to the Release Notes for your software version before starting the upgrade process. The “Upgrade Notices” section of the Release Notes contains important information that you must adhere to in order to successfully perform the upgrade.
  • Once a Vidyo server (VidyoPortal, VidyoRouter, VidyoGateway, or VidyoReplay) has been upgraded, it cannot be reverted back to a previous version.

The following steps reference the procedures you must perform in order to upgrade your video conferencing system. Follow the steps in the order listed.

To upgrade your video conferencing system:

  1. Back Up Your VidyoPortal Database – The first procedure you must perform when upgrading your video conferencing system is to back up the VidyoPortal database. For more information, see the "Backing Up the Database" section of the Super Admin: Configuring System Settings as the Super Admin article.

  2. Upgrade Your VidyoRouters – Perform this step only if you have any secondary VidyoRouters (along with your VidyoPortal). Otherwise, skip this step. For more information, see the "Upgrading Your VidyoRouter" section of the Super Admin: Configuring Your Components article.

  3. Upgrade Your VidyoGateways – Perform this step only if you have one or more VidyoGateways as part of your video conferencing system. Otherwise, skip this step. For more information, refer to the “Upgrading Your VidyoGateway” section of the VidyoGateway Administrator Guide.

  4. Upgrading Your VidyoReplays – Perform this step only if you have one or more VidyoReplays as part of your video conferencing system. Otherwise, skip this step. For more information, refer to the “Upgrading VidyoReplay” section of the VidyoReplay Administrator Guide.

  5. Upgrading Your VidyoPortal – The procedure used for upgrading your VidyoPortal depends on whether or not you have the Hot Standby software option on your video conferencing system. You can upgrade your VidyoPortal without Hot Standby or with Hot Standby (while keeping one server online or while taking both servers offline). 

    Regardless as to how you upgraded your VidyoPortal, you should now confirm that all of your components are upgraded and have a Status of UP on the Components Table. Any external components, VidyoRouters, VidyoGateways, and VidyoReplays that were previously listed as DOWN, NEW, or in Alarm should have automatically updated or cleared. If any component remains with an Alarm, mouse over the Alarm to display the reason for the Alarm. Try rebooting the component in Alarm to clear the Alarm; otherwise, attempt to correct the issue based on the alarm reason presented. 

    If any external components, VidyoRouters, VidyoGateways, or VidyoReplays were not already upgraded, you must upgrade them now. Once upgraded, ensure that you reboot the VidyoPortal so that each additional component may be automatically updated.

  6. Upload the Endpoint Software to the VidyoPortal – After performing a VidyoPortal upgrade, you typically need to upload new endpoint software as well. For more information, see the "Managing Endpoint Software" section of the Super Admin: Configuring System Settings as the Super Admin article.
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.