This article includes the Product Bulletins for the VidyoPortal and VidyoRouter releases since VidyoPortal and VidyoRouter version 3.4.6.

2022 Releases
2021 Releases
2020 Releases
- VidyoPortal and VidyoRouter Native WebRTC Version 20.2.1: Limited Availability (LA) Release
- VidyoPortal and VidyoRouter Version 20.1.0: General Availability Release
2019 Releases
2018 Releases
Prior Releases
- VidyoPortal and VidyoRouter Version 3.4.6: General Availability Release

2022 Releases

VidyoPortal and VidyoRouter Version 22.3.1: General Availability (GA) Release

Product Bulletin No. 1386

VidyoPortal™ and VidyoRouter™ Version 22.3.1

What's new in this release?

Automatic CAL link expiration for ad-hoc calls using the Epic Timestamp parameter

Admins using the Epic CAL integration can now increase security by automatically expiring ad-hoc CAL links based on a new parameter: Timestamp=.
- This parameter expects a UNIX timestamp (in seconds) that is generated on demand by your FDI record in Epic.
- Admins can use the LinkValidityPeriod parameter in the CRYPTSTRING to customize in minutes the length of time the Epic link is valid.
To use this feature:

You must have the Vidyo and Epic CAL integration. For information about this integration and how to configure it, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.
Tenant Admins must enable the feature on the Epic Integrations page in the Tenant Admin portal. For information about how to do so, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.
You must have access to Epic’s App Orchard marketplace. For information about how to obtain access, contact your Epic representative and your Vidyo sales or account representative.

Minimum Endpoint Version: per-Tenant allowed endpoint list

Admins can now configure their Tenants to allow only certain applications to connect or log in.
This feature can be configured using new capabilities in the Minimum Endpoint Version feature that enable endpoints to be rejected based on:
- ApplicationName
- EndpointType

Resolved issues

In this release, we've addressed several issues to improve usability and security.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

On-premises customers can download this version on May 20, 2022.
Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.
For information about this version's compatibility with other infrastructure and endpoint versions, on-premises customers can refer to the Vidyo Compatibility Matrix for On-Premises.

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 22.2.1: General Availability (GA) Release

Product Bulletin No. 1374

VidyoPortal™ and VidyoRouter™ Version 22.2.1

What's new in this release?

Quick and easy install workflow for first-time mobile users

Mobile users can now go from clicking a room link to installing the VidyoConnect Mobile app to joining a conference in one seamless workflow.

This feature is available for VidyoCloud customers automatically. For on-premises customers, please contact Vidyo Support.

Epic InviteID workflow improvement

When inviteID is used in an Epic CAL link, the auto-disconnect feature now automatically invalidates the used room link.
This improvement provides additional security especially for workflows where users re-use the CSN for dialing out to rooms.

Auto-moderator PIN for Epic CAL workflows

The auto-moderator PIN explicitly enables multiple Providers to moderate the same conference via a parameter.

Resolved issues

In this release, we've addressed several issues to improve usability and security.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

Vidyo Epic Service and Event Service updates

The Vidyo Epic Service and the Vidyo Event Service have also undergone security and stability updates as part of this release. For more information, refer to the Vidyo Epic Service: Release Notes and the Vidyo Event Service: Release Notes.

When?

On-premises customers can download this version on April 4, 2022.
Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about the new features, the resolved and known issues for this release, and important compatibility information, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center. We highly recommend that you do not upgrade until you have reviewed the compatibility information.

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 22.1.1: General Availability (GA) Release

Product Bulletin No. 1364

VidyoPortal™ and VidyoRouter™ Version 22.1.1

What's new in this release?

General Availability of Native WebRTC

Enghouse Vidyo is happy to announce that Native WebRTC is now available for all customers.
This release is compatible with both VidyoConnect for Native WebRTC and VidyoClient JavaScript SDK for WebRTC.

Royalty-free codec support

VidyoPortal and VidyoRouter version 22.1.1 includes support for royalty-free codec applications. This specifically includes:

VidyoConnect for Desktop 22.1.0 and later
VidyoClient 22.1.0 and later

This feature allows for seamless switching between H.264 and VP9 codecs dynamically, thereby preserving backwards compatibility for older versions of VidyoConnect and VidyoClient.
VP9 gets automatically set up when you upgrade to this version.

Minimum endpoint version

The minimum endpoint version feature allows Administrators to reject endpoints based on the following criteria:

ApplicationName
EndpointType

This feature can be configured at a System or Tenant level via REST APIs. For more information, refer to the Web Services API User Guide.

Vidyo Compatibility Matrix updates

We've made some significant updates to the Vidyo Compatibility Matrix in accordance with this release of the VidyoPortal. These are now the recommended client versions:

VidyoConnect for desktop: 22.1.0
VidyoConnect for mobile: 22.1.0
VidyoConnect for WebRTC (native): 22.1.0
VidyoConnect Room: 22.1.0
VidyoClient: 22.1.0

For more compatibility information, refer to the Vidyo Compatibility Matrix for On-Premises and the "What important compatibility information do I need to know?" section below.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

What important compatibility information do I need to know?

Endpoint compatibility

Starting with VidyoPortal 22.1.1, these endpoints are no longer supported:

VidyoDesktop
VidyoMobile
VidyoRoom HD-200, HD-100, and HD-50
VidyoClient 3.x-based applications

Healthcare compatibility

Do not upgrade to this version if you are using either of these integrations:

Epic Deep Integration
Epic Monitor Deep Integration

If you are using any of the above endpoints or integrations, please contact Vidyo Support for migration options.

When?

On-premises customers can download this version on February 24, 2022.
Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.6.1: Limited Availability (LA) Release

Product Bulletin No. 1361

VidyoPortal™ and VidyoRouter™ Limited Availability (LA) Version 21.6.1

What's new in this release?

CDR obfuscation profiles

Super Admins can now use REST APIs to define CDR obfuscation profiles on a per Tenant basis. An obfuscation profile indicates what data should be obfuscated in the CDR (Call Detail Record) for each Tenant.
- Super Admins can also create a default obfuscation profile via the REST APIs.
- This customizability is especially useful for healthcare and GDPR customers who must follow strict guidelines on storing Personally Identifiable Information (PII).
For more information about the new APIs you can use to create CDR obfuscation profiles, refer to the "CDR Obfuscation Profiles" section of the Web Services API User Guide.

Multiple custom SIP headers in the InviteToConference SOAP API

API users can now pass multiple SIP headers to a SIP endpoint when sending a conference invitation.
- The header is accessible when dialing through the VidyoGateway™.
- Prior to this release, only one parameter could be sent, which limited some use cases.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.6.0: General Availability (GA) Release

Product Bulletin No. 1360

VidyoPortal™ and VidyoRouter™ Version 21.6.0

What's new in this release?

CDR obfuscation profiles

Super Admins can now use REST APIs to define CDR obfuscation profiles on a per Tenant basis. An obfuscation profile indicates what data should be obfuscated in the CDR (Call Detail Record) for each Tenant.
- Super Admins can also create a default obfuscation profile via the REST APIs.
- This customizability is especially useful for healthcare and GDPR customers who must follow strict guidelines on storing Personally Identifiable Information (PII).
For more information about the new APIs you can use to create CDR obfuscation profiles, refer to the "CDR Obfuscation Profiles" section of the Web Services API User Guide.

Multiple custom SIP headers in the InviteToConference SOAP API

API users can now pass multiple SIP headers to a SIP endpoint when sending a conference invitation.
- The header is accessible when dialing through the VidyoGateway™.
- Prior to this release, only one parameter could be sent, which limited some use cases.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

On-premises customers can download this version on January 26, 2022.
Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

2021 Releases

VidyoPortal and VidyoRouter Version 21.5.1: Limited Availability (LA) Release

Product Bulletin No. 1353

VidyoPortal™ and VidyoRouter™ Limited Availability (LA) Version 21.5.1

What's new in this release?

Native WebRTC moderation

Native WebRTC users can now be moderated by normal moderation actions through VidyoConnect, HTML Control Meeting, and existing APIs. Native WebRTC moderation is powered by the Vidyo Event Service.
- For more information about the Vidyo Event Service and how to configure this functionality, refer to the Vidyo Event Service Deployment Guide.
- For more information about how to use this feature on the VidyoConnect app, refer to the “Using the Meeting Moderation Capability” section of the Using VidyoConnect: About Each Feature article.

Capture and save images during VidyoConnect calls with Epic CAL

Auto-provisioned healthcare providers using the Epic CAL integration can now capture a snapshot of a patient's video or of a patient's shared content during a VidyoConnect call. Providers can then save the captured image to a patient's chart in Epic.
This new feature utilizes Epic’s SMART on FHIR authentication scheme.
- The API that enables the provider to take a snapshot and send the image to Epic is the SaveMedia API. SaveMedia is used in conjunction with the TelemedicineConfiguration API, which checks whether the provider has permission to upload media.
- To enable this feature for on-premise deployments, you must deploy the Vidyo Epic Service alongside your VidyoPortal. For more information, refer to the Vidyo Epic Service Deployment Guide.
To capture images during VidyoConnect calls with Epic CAL:
- Tenant Admins must enable this feature on the Epic Integrations page in the Tenant Admin portal. For information about how to do so, refer to version 21.5.0 of the VidyoPortal and VidyoRouter Administrator Guide.
- You must have a compatible VidyoConnect client, such as VidyoConnect for Desktop version 21.6.2 or later or VidyoConnect for WebRTC version 21.5.1 or later. For more information about how to use this feature on the VidyoConnect app, refer to the “Capturing Images of Participants' Video and Shared Content When Using Epic” section of the Using VidyoConnect: About Each Feature article.
- Your organization must use the Vidyo and Epic CAL integration. For information about how to configure the integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
- You must have access to Epic’s App Orchard marketplace. For information about how to obtain access, contact your Epic representative and your Vidyo sales or account representative. To enable support for this feature, you must request access to an updated Vidyo CAL Integration Application in the App Orchard marketplace (with an updated Epic-Client-ID).

TLS 1.3 support for HTTPS traffic

In this release, we've added support for this newer encryption protocol.
We've also added support for AES-GCM and additional PFS (Perfect Forward Secrecy) ciphers.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
Updates for CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105 are also included in this release.

When?

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.5.0: General Availability (GA) Release

Product Bulletin No. 1352

VidyoPortal™ and VidyoRouter™ Version 21.5.0

What's new in this release?

Capture and save images during VidyoConnect calls with Epic CAL

Auto-provisioned healthcare providers using the Epic CAL integration can now capture a snapshot of a patient's video or of a patient's shared content during a VidyoConnect call. Providers can then save the captured image to a patient's chart in Epic.
This new feature utilizes Epic’s SMART on FHIR authentication scheme.
- The API that enables the provider to take a snapshot and send the image to Epic is the SaveMedia API. SaveMedia is used in conjunction with the TelemedicineConfiguration API, which checks whether the provider has permission to upload media.
- To enable this feature for on-premise deployments, you must deploy the Vidyo Epic Service alongside your VidyoPortal. For more information, refer to the Vidyo Epic Service Deployment Guide.
To capture images during VidyoConnect calls with Epic CAL:
- Tenant Admins must enable this feature on the Epic Integrations page in the Tenant Admin portal. For information about how to do so, refer to version 21.5.0 of the VidyoPortal and VidyoRouter Administrator Guide.
- You must have a compatible VidyoConnect client, such as VidyoConnect for Desktop version 21.6.2 or later or VidyoConnect for WebRTC version 21.5.1 or later. For more information about how to use this feature on the VidyoConnect app, refer to the “Capturing Images of Participants' Video and Shared Content When Using Epic” section of the Using VidyoConnect: About Each Feature article.
- Your organization must use the Vidyo and Epic CAL integration. For information about how to configure the integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
- You must have access to Epic’s App Orchard marketplace. For information about how to obtain access, contact your Epic representative and your Vidyo sales or account representative. To enable support for this feature, you must request access to an updated Vidyo CAL Integration Application in the App Orchard marketplace (with an updated Epic-Client-ID).

TLS 1.3 support for HTTPS traffic

In this release, we've added support for this newer encryption protocol.
We've also added support for AES-GCM and additional PFS (Perfect Forward Secrecy) ciphers.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
Updates for CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105 are also included in this release.

When?

On-premises customers can download this version on December 22, 2021.
Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.4.1: Limited Availability (LA) Release

Product Bulletin No. 1336

VidyoPortal™ and VidyoRouter™ Limited Availability (LA) Version 21.4.1

What's new in this release?

Automatically disconnect the last call participant when InviteID is used

In VidyoPortal and VidyoRouter version 21.3.0 GA, we introduced the ability to invite an additional registered user to a video call automatically upon invocation of an Epic CAL link. In this release, when there is only one participant remaining in such a call, that participant will be automatically disconnected.
- To specify the user to invite to the call, the Epic configuration has to include the entityID of the user using the InviteID field on the Settings > Feature Settings > Epic Integrations page in the Admin UI.
- When a participant joins an Epic call initiated with the InviteID, the system will automatically enable the "auto-disconnect on last participant" mode. There is a grace period of one minute before the last participant is disconnected.
For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

Manage CORS domains per tenant using APIs

On-premises administrators can now manipulate the CORS entries stored in the database using REST APIs.

The new Super and Admin REST APIs enable you to read, add, edit, and delete CORS domains.

For more information about the new APIs, refer to the Web Services API User Guide.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers have already been upgraded.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.4.0: General Availability (GA) Release

Product Bulletin No. 1335

VidyoPortal™ and VidyoRouter™ Version 21.4.0

What's new in this release?

Automatically disconnect the last call participant when InviteID is used

In VidyoPortal and VidyoRouter version 21.3.0 GA, we introduced the ability to invite an additional registered user to a video call automatically upon invocation of an Epic CAL link. In this release, when there is only one participant remaining in such a call, that participant will be automatically disconnected.
- To specify the user to invite to the call, the Epic configuration has to include the entityID of the user using the InviteID field on the Settings > Feature Settings > Epic Integrations page in the Admin UI.
- When a participant joins an Epic call initiated with the InviteID, the system will automatically enable the "auto-disconnect on last participant" mode. There is a grace period of one minute before the last participant is disconnected.
For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

Manage CORS domains per tenant using APIs

On-premises administrators can now manipulate the CORS entries stored in the database using REST APIs.

The new Super and Admin REST APIs enable you to read, add, edit, and delete CORS domains.

For more information about the new APIs, refer to the Web Services API User Guide.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

On-premises customers can download this version on September 15, 2021.
Cloud customers will be automatically upgraded by September 19, 2021.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.3.1: Limited Availability (LA) Release

Product Bulletin No. 1326

VidyoPortal™ and VidyoRouter™ Limited Availability (LA) Version 21.3.1

What's New?

Invite another user to your call via Epic CAL

With Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now invite an additional registered user to their video call automatically upon invocation of a CAL link.
- Using the standard Epic CAL workflow, providers simply click an Epic CAL link to join a call, and the additional user will be simultaneously invited to the call.
To specify the user to invite to the call, the Epic configuration must include the entityID of the user using the new InviteID field on the Settings > Feature Settings > Epic Integrations page in the Admin UI.

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To make testing easier, the Tenant Admin interface has been updated to allow an Admin to generate a sample URL with this parameter.
- Enter the entityID of the participant using the InviteID= parameter in the CRYPTSTRING.
  - The default for the Admin UI InviteID field is no entityID being provided at all.
  - Only providers can invite an additional user to their call; therefore, if the user type is not "Provider", the InviteID parameter is ignored.
For more information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.3.0: General Availability (GA) Release

Product Bulletin No. 1325

VidyoPortal™ and VidyoRouter™ Version 21.3.0

What's New?

Invite another user to your call via Epic CAL

With Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now invite an additional registered user to their video call automatically upon invocation of a CAL link.
- Using the standard Epic CAL workflow, providers simply click an Epic CAL link to join a call, and the additional user will be simultaneously invited to the call.
To specify the user to invite to the call, the Epic configuration must include the entityID of the user using the new InviteID field on the Settings > Feature Settings > Epic Integrations page in the Admin UI.
To make testing easier, the Tenant Admin interface has been updated to allow an Admin to generate a sample URL with this parameter.
- Enter the entityID of the participant using the InviteID= parameter in the CRYPTSTRING.
  - The default for the Admin UI InviteID field is no entityID being provided at all.
  - Only providers can invite an additional user to their call; therefore, if the user type is not "Provider", the InviteID parameter is ignored.
For more information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

On-premises customers can download this version on July 22, 2021, and cloud customers have already been automatically upgraded.

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.2.1: Limited Availability (LA) Release

Product Bulletin No. 1313

VidyoPortal™ and VidyoRouter™ Limited Availability (LA) Version 21.2.1

What's New?

Auto-provisioning of providers with Epic CAL

Using Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now be automatically provisioned into their Tenant.
Providers can also now perform moderation actions in their Epic CAL conferences, including:
- Inviting other registered users to the conference
- Muting participants
- Inviting other users via links
- Disconnecting participants
- Dialing out to SIP or H.323 devices
Provisioned providers can be configured to be automatically logged out at the end of their conferences. For more information, refer to the “Endpoint Behavior Mode” section of the Web Services API User Guide.
This feature requires VidyoConnect version 21.1.0 or later.
For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

Log level API

To make debugging issues easier, we’ve added a "logcategories” Super REST API to dynamically increase or decrease log levels on the web application.
For more information about the APIs, refer to the Web Services API User Guide.

Pass-through of Custom Invocation parameters via URL

You can now customize the VidyoConnect end-user experience via links using Custom Invocation parameters.
A use case for this feature is to support Webinar mode in VidyoConnect version 21.1.0.

VidyoInsights support

This version of the VidyoPortal and VidyoRouter supports the upcoming release of VidyoInsights.
VidyoInsights is a performance monitoring system and analytics tool for on-premises and private cloud administrators that provides the data needed to verify and track VidyoPlatform infrastructure components (VidyoPortal and VidyoRouter), applications, and events. VidyoInsights aggregates data from multiple components and generates visual dashboards for quick and accurate trend analysis.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.2.0: General Availability (GA) Release

Product Bulletin No. 1312

VidyoPortal™ and VidyoRouter™ Limited Availability (LA) Version 21.2.1

What's New?

Auto-provisioning of providers with Epic CAL

Using Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now be automatically provisioned into their Tenant.
Providers can also now perform moderation actions in their Epic CAL conferences, including:
- Inviting other registered users to the conference
- Muting participants
- Inviting other users via links
- Disconnecting participants
- Dialing out to SIP or H.323 devices
Provisioned providers can be configured to be automatically logged out at the end of their conferences. For more information, refer to the “Endpoint Behavior Mode” section of the Web Services API User Guide.
This feature requires VidyoConnect version 21.1.0 or later.
For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

Log level API

To make debugging issues easier, we’ve added a "logcategories” Super REST API to dynamically increase or decrease log levels on the web application.
For more information about the APIs, refer to the Web Services API User Guide.

Pass-through of Custom Invocation parameters via URL

You can now customize the VidyoConnect end-user experience via links using Custom Invocation parameters.
A use case for this feature is to support Webinar mode in VidyoConnect version 21.1.0.

VidyoInsights support

This version of the VidyoPortal and VidyoRouter supports the upcoming release of VidyoInsights.
VidyoInsights is a performance monitoring system and analytics tool for on-premises and private cloud administrators that provides the data needed to verify and track VidyoPlatform infrastructure components (VidyoPortal and VidyoRouter), applications, and events. VidyoInsights aggregates data from multiple components and generates visual dashboards for quick and accurate trend analysis.

System updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.1.1: Limited Availability (LA) Release

Product Bulletin No. 1306

VidyoPortal™ and VidyoRouter™ Limited Availability (LA) Version 21.1.1

What's New?

Mobile Universal and App Link Metadata Available on the VidyoPortal

To support deep linking to the VidyoConnect mobile app on both Android and iOS mobile devices, the VidyoPortal now advertises metadata files in a known URL path.
For any Tenant hosted on the portal, the portal provides the link to the assetlinks.json file for the Android app or to the apple-app-site-association file for the Apple app.

Epic CAL CSN Added to the CDR

The Call Detail Record (CDR) of Epic CAL conference participants now includes the Contact Serial Number (CSN) in the ReferenceNumber field.
Epic uses the CSN to track unique telehealth visits. Therefore, providing this data via the CDR is useful for analytics and decision-making.

System Updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 21.1.0: General Availability Release

Product Bulletin No. 1305

VidyoPortal™ and VidyoRouter™ Version 21.1.0

What's New?

Mobile Universal and App Link Metadata Available on the VidyoPortal

To support deep linking to the VidyoConnect mobile app on both Android and iOS mobile devices, the VidyoPortal now advertises metadata files in a known URL path.
For any Tenant hosted on the portal, the portal provides the link to the assetlinks.json file for the Android app or to the apple-app-site-association file for the Apple app.

Epic CAL CSN Added to the CDR

The Call Detail Record (CDR) of Epic CAL conference participants now includes the Contact Serial Number (CSN) in the ReferenceNumber field.
Epic uses the CSN to track unique telehealth visits. Therefore, providing this data via the CDR is useful for analytics and decision-making.

System Updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

On-premises customers can download this version on February 4, 2021 and cloud customers will be automatically upgraded in the coming weeks.

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

2020 Releases

VidyoPortal and VidyoRouter Native WebRTC Version 20.2.1: Limited Availability (LA) Release

Product Bulletin No. 1302

VidyoPortal™ and VidyoRouter™ Native WebRTC Limited Availability (LA) Version 20.2.1

What's New?

Join WebRTC Meetings Faster

Admins can configure a new URL parameter that allows participants to quickly and easily join calls automatically by clicking the meeting link and bypassing the "Join via App" and "Join via Browser" page.
If the participant's browser does not meet the requirements for a WebRTC meeting, the standard "Join via App" page will still display.

VidyoConnect™ Room Support

We've added server-side support for the new VidyoConnect Room user interface for both healthcare and general collaboration customers.
VidyoConnect Room provides streamlined workflows and a branded modern appearance that models the same look and feel as our other video collaboration products.
For more information about VidyoConnect Room, refer to the "About Version 20.3.0" and "About Version 20.2.0" sections of the VidyoConnect Room and VidyoRoom: Releases article.

New Custom Parameters

Custom application developers can now centrally store parameters per tenant to build deeper integrations using Vidyo APIs.

These authenticated and non-authenticated parameters can be queried via REST APIs for both guest and registered users.
From the Tenant Admin, select Feature Settings > Custom Parameters to add, edit, and view custom parameters.

To learn more about the custom parameter APIs, methods, and error codes, refer to the "Custom Parameter" chapter in version 20.2.0 of the Web Services API User Guide.

Platform APIs

The Platform API suite is an SSH-based set of APIs that allows remote, scriptable configuration and centralized updates.

You can now access the VidyoPlatform API User option via the System Console.

For details about all the Platform APIs and the Using the VidyoPlatform API User Option on the System Console, refer to the Platform APIs article.

Increase Security By Expiring Epic CAL Links

To increase security, Admins using the Epic CAL integration can now automatically expire CAL links based on the AppointmentTime in the "Default CAL link validity period (minutes)" field.
Admins can additionally use the LinkValidityPeriod parameter in the CRYPTSTRING to customize the length of time in minutes the Epic link is valid.
For more information on how to use this feature, refer to the "Configuring Advanced Workflow" section in the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.

Retry Button Added to Quickly Reload Join Page

Due to an existing bug in Chromium™, the pop-up to open a room link with VidyoConnect may not always appear. For such cases, Vidyo has added a Retry button to allow users to quickly refresh the page and to invoke the VidyoConnect app again.

To learn more about the Chromium bug, click here.

As Microsoft® Edge and Google Chrome™ are both based on Chromium, they are both affected by this bug. Therefore, if you use these browsers, you will have an option to select the Retry button from the splash page.

Resolved Issues

In this release, we've addressed a number of translation issues and other bugs to improve usability and performance.

When?

On-premises customers can download this version on December 22, 2020, and cloud customers will automatically be upgraded in the coming weeks.

Where Can I Get More Information?

For more information about...	Refer to the...
VidyoConnect Room support	"About Version 20.3.0" and "About Version 20.2.0" sections of the VidyoConnect Room and VidyoRoom: Releases article.
Expiring Epic CAL links	"Configuring Advanced Workflow" section of the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article
How to use the Platform APIs and the System Console VidyoPlatform API User option	Platform APIs article
How to add, edit, and view custom parameters	"Custom Parameters" chapter in version 20.2.0 of the Web Services API User Guide (for APIs, methods, and error codes) and "Configuring Custom Parameters on Your Tenant" chapter in version 20.2.0 of the VidyoConferencing (VidyoPortal and VidyoRouter) Administrator Guide (for Tenant Admin steps)
The resolved and known issues and compatibility data for this release	VidyoPortal and VidyoRouter: Releases article

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at:
EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 20.1.0: General Availability Release

Product Bulletin No. 1285

VidyoPortal™ Version 20.1.0

What's New?

System Updates

For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
The default MTU size has been changed to 1460 to address network overhead in some virtualized environments.
Logging has been improved for multiple components.

Update for Epic Context-Aware Linking (CAL) Users

When a user who does not yet have the VidyoConnect desktop application installed clicks an Epic CAL link to a meeting, that user will no longer automatically join the meeting after the VidyoConnect installation is completed.

Instead, after installation, the VidyoConnect desktop application will display this message: "Please go back to the browser to restart the page with room link."
Note: You must upgrade to version 20.1.2 or later of the VidyoConnect desktop application in order for this update to take effect.

Resolved Issues

In this release, we've addressed a number of issues to improve performance, security, and internationalization.

When?

On-premises customers can download this version on July 2, 2020 and cloud customers will automatically be upgraded on July 2, 2020.

What Actions Can I Take Now?

For more details about the new features, resolved, and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

2019 Releases

VidyoPortal and VidyoRouter Version 19.3.0: General Availability Release

Product Bulletin No. 1264

VidyoPortal™ and VidyoRouter™ Version 19.3.0

What's New?

Vidyo’s Epic Context-Aware Linking (CAL) Integration Now Available in Epic's App Orchard Marketplace

Starting with the Epic February 2019 release, Epic requires the inclusion of an Epic-Client-ID for all third-party integrations that use their APIs.
- In order to support Epic's new requirements, Enghouse Vidyo has obtained its own unique Epic-Client-ID and enrolled the Vidyo Context-Aware-Linking (CAL) integration app in Epic's App Orchard marketplace.
- Starting with this release, the Epic CAL integration will support sending the Epic-Client-ID whenever the SetExternalConnectionStatus API is called.
To ensure that your cloud or on-premises CAL deployment will continue to work successfully with the Epic February 2019 release, you must:
- Contact your Epic representative to obtain access to Epic’s App Orchard marketplace.
- Contact Vidyo Sales or your Vidyo account representative once you have requested Vidyo's CAL app via the App Orchard site.

New Connection Test for Configuring the Epic Interconnect Server

More quickly identify and resolve Epic CAL configuration issues.
Generate helpful HTTP status notifications such as 408 - Request Timeout, 404 - Not Found, and 401 - Bad Credentials.
- Use this information to debug Epic CAL configuration issues.

Sample URL Generator for Test Calls

Easily conduct test calls.
Generate sample Epic CAL URL links and use the links to:
- Join test calls.
- Compare the sample URL extData with the extData generated from Epic.

Multi-Server Epic Interconnect Support With a Single Tenant

Configure multiple Epic Interconnect servers on a single Vidyo tenant by using an "orgID" to differentiate each server.
Simplify your Epic CAL configuration, especially if you’re a healthcare entity with multiple Epic installations due to mergers, etc.
Reduce the costs associated with maintaining multiple environments.

Ability to Select the Epic Mode for Your Needs

Set your Epic CAL integration to Production, Test, or Legacy mode:
- Select Production when configuring and deploying in a production environment.
- Select Test when configuring a lab environment.
- Select Legacy when debugging and using systems running versions earlier than Epic February 2019.

API Usage Reports

Download CSV files with data about usage of the SetExternalConnectionStatus API with your Epic Interconnect server.
Select the start and end date for each report.

Additional REST API for Epic CAL

Programmatically invoke the CAL workflow for embedded applications.

Per-Tenant Status Notifications for Third-Party Integrations

Simple REST/JSON format for lightweight processing.
Receive rich status notification messages for:

Login and logout user events
Join and leave conference events
Epic CAL events

Updated Landing Pages for iPad® OS and macOS Catalina

The most recent version of Apple’s Safari® for iPad OS and macOS Catalina advertises the same user-agent. Therefore, the VidyoPortal cannot determine if an iPad or a desktop are connecting.
To remedy this issue, VidyoPortal version 19.3.0 provides landing pages that allow the user to select the device with which to join conferences or download the app.

When?

On-premises customers can download this version on November 4, 2019 and cloud customers will automatically be upgraded on December 8, 2019.

What Actions Can I Take Now?

For details about the new features, resolved, and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.
For a PDF file of the VidyoConferencing Administrator Guide for version 19.3.0, refer to the VidyoConferencing Administrator Guide article.
To verify compatibility between your Vidyo infrastructure and Epic versions, refer to the Epic Compatibility with Vidyo Infrastructure article, and to configure your Epic CAL integration using the Super Admin and Tenant Admin portals, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.
For more information about status notifications, refer to the “User Status Notification” and “Status Notification Service” sections of the 19.3.0 version of the Web Services API User Guide.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 19.2.0: General Availability Release

Product Bulletin No. 1255

VidyoPortal™ and VidyoRouter™ Version 19.2.0

What's New?

Major Platform Operating System (OS) Update

Enghouse Vidyo performed a major platform OS update to improve security, stability, and performance. Additional benefits include:

Updates to most third-party libraries.
Continual security updates to the underlying OS.
Streamlined patching of third-party software components.

Security Update 22 was also applied in this release.

Healthcare Feature: Moderation Support for Epic Contextual Aware Linking (CAL)

This version enables authenticated clinicians to invoke moderation capabilities when using the Epic CAL integration. For more information please refer to the following articles and web page:

Bug Fixes and Stability Improvements

If you'd like to get additional details about this release and the known and resolved issues, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

When?

VidyoPortal and VidyoRouter version 19.2.0 was released on Friday, July 19, 2019.

Actions

Due to this major platform OS update, the upgrade to VidyoPortal version 19.2.0 will take approximately 10 minutes longer than a normal upgrade. Please plan for the additional time needed during your maintenance windows.
DO NOT reboot your system during the upgrade as this could result in permanent loss of data.
In order to upgrade to VidyoPortal and VidyoRouter 19.2.0, you must upgrade from version 19.1.0. You cannot upgrade directly from any previous versions as these versions are not supported.
As with any major update, it is highly recommended that you backup your database before upgrading.
If you are using VidyoPortal and VidyoRouter Virtual Edition (VE), it is recommended that you take a full system snapshot prior to upgrading.

What's Next?

If you're a cloud customer, you don't need to take any action; Vidyo has upgraded your VidyoPortal and VidyoRouter to version 19.2.0 for you.
If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the Portal and Router Packages section on the Vidyo Help Center.

Enghouse Vidyo Roadmap Webinar | August 2019

Please join us for our Q3 Enghouse Vidyo Roadmap Webinar where we'll provide updates on the latest and greatest developments with our products and provide you with insights into what's coming down the road. We will also discuss the benefits of the acquisition of Vidyo by Enghouse for our customers.

When: August 6th at 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM London | 5:00 PM Paris

The webinar will be hosted by Cara Daly, Product Marketing Director, and feature Vincent Misfud, Global President, Enghouse Systems, Chris Thomas, Senior Vice President, Worldwide Sales, and Tzachi Levy, Senior Vice President for Product Management.

Can't make this time? Simply register and we'll send you a link to the recording and slides.

We look forward to having you join us!

We also hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3 Email support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 19.1.0: General Availability Release

Product Bulletin No. 1247

Vidyo is Pleased to Announce VidyoPortal™ and VidyoRouter™ Version 19.1.0

In VidyoPortal and VidyoRouter version 19.1.0, we've made improvements to the TytoCare integration for our healthcare customers, we've updated some of the icons on the Control Meeting page, we've added support for direct dialing to our Custom Invocation feature, and we've resolved a number of issues that notably enhance security.

What's New in This Release?

TytoCare™ Integration Improved Error Messages and Logs

TytoCare is a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician. When used in conjunction with the VidyoConnect™ desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing.

In VidyoPortal and VidyoRouter version 19.1.0, we've improved the TytoCare integration by:

Adding more informative error messages. For example, we now display the relevant error codes when the Connection Test is run.
Adding more details to the TytoCare Audit and App logs. For example, we now log the HTTP status codes for all Tyto REST API calls.

NOTE: The TytoCare integration requires version 18.4.0 or later of the VidyoPortal and VidyoRouter as well as version 19.1.0 or later of the VidyoConnect desktop application. If you are an on-premises customer, refer to the Configuring TytoCare Integration article for information about how to configure your VidyoPortal Super Admin and Tenant Admin portal for TytoCare integration.

Control Meeting Page Icon Updates

The Control Meeting page enables you to control meeting functions, such as disconnecting participants, muting participants, adding PINs, and more.

The Control Meeting page that you access from the VidyoPortal now includes the same icons that you will see in version 19.2.0 and later of the VidyoConnect application. For example, we've updated the icons that enable you to disable video and mute audio for all participants without allowing them to re-enable.

Custom Invocation Support for Direct Dialing

Custom Invocation enables third-party partners and developers to customize the VidyoConnect client and invoke it from their platform. With version 19.1.0, Custom Invocation now supports:

Directly dialing online users. Applications integrating with the VidyoConnect app can now embed the direct-dial links for registered users in the VidyoPortal and use those links to initiate direct-dial video calls. For more information about how to enable this workflow, refer to the "Direct Dial Parameter" section of the Using Custom Invocation article.
This feature requires version 19.2.0 or later of the VidyoConnect application.

Resolved Issues

In this release, we've resolved a number of issues, including many issues that enhance security and usability, such as this:

We've corrected an issue with orphaned records that occurred on the Control Meeting page. Prior to this fix, the display names of participants would turn into orphaned records 10 to 15 minutes after they joined a call. Since these records could no longer be referenced in the database, call moderators were unable to mute the participants' microphones or speakers or disconnect the participants from the calls via the Control Meeting page.

Want More Info?

If you'd like to get additional details about this release and the known and resolved issues, refer to the VidyoPortal and VidyoRouter: About Version 19.1.0 article on the Vidyo Help Center.

What's Next?

If you're a cloud customer, you don't need to take any action; Vidyo has upgraded your VidyoPortal and VidyoRouter to version 19.1.0 for you.
If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the Portal and Router Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

2018 Releases

VidyoPortal and VidyoRouter Version 18.4.0: General Availability Release

Product Bulletin No. 1239

Vidyo is Happy to Announce VidyoPortal™ and VidyoRouter™ Version 18.4.0

Version 18.4.0 introduces TytoCare, a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.

What's New?

TytoCare Integration

When the Tyto device is used in conjunction with the VidyoConnect™ desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing.

The integration enables the TytoCare solution to act as a robust extension of the remote clinicians’ diagnostic capabilities by allowing them to see and speak with patients while conducting virtual stethoscope, otoscope, skin, and other basic medical exams. Combined, the TytoCare Professional (TytoPro/TytoClinic) solution and the Vidyo telehealth solution provide a single cohesive workflow for telehealth providers.

The TytoCare integration requires version 18.4.0 of the VidyoPortal and VidyoRouter as well as version 19.1.0 of the VidyoConnect desktop application.

Version 19.1.0 of the VidyoConnect desktop application is going to release on February 7, 2019. We are providing you with this advance notice to enable you to better prepare for the release. Please forward this communication to the appropriate personnel within your organization.

Epic Context-Aware Linking Integration Enhancement

Tenant Admins can now directly configure the Epic Context-Aware Linking (CAL) integration via the Tenant Admin Portal. You are no longer required to be a Super Admin to configure Epic CAL for your Tenant.

Resolved Issues

This release resolves a number of issues to improve security, performance, and usability.

Want More Info?

For more information, refer to these articles on the Vidyo Help Center:

See the VidyoPortal and VidyoRouter: About Version 18.4.0 article for additional details about the new features and the known and resolved issues.
See the Configuring TytoCare Integration article if you are an on-premises customer and you want to configure your VidyoPortal for TytoCare integration.
See the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) for On-Premises article for additional information about Epic integration.

What's Next?

If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoPortal and VidyoRouter to version 18.4.0 for you.
If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the VidyoPortal and VidyoRouter Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 18.3.1: General Availability Release

Product Bulletin No. 1231

Vidyo Is Pleased to Announce VidyoConnect™ for Desktop Version 18.3.1

VidyoConnect is Vidyo's meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

In the 18.3.1 release, we've resolved a video performance issue from the previous 18.2.4 version. Please read below for more information.

What's New?

Resolved Issue

In VidyoConnect version 18.2.4, Vidyo discovered and resolved an issue where, in certain scenarios, the VidyoConnect application would prevent the operating system from going into suspend/sleep mode and displaying a screen saver. However, black video tiles then occasionally began to appear during some video calls as a result of the fix.

In version 18.3.1, we have resolved the black tiles issue in addition to the previous screen saver issue. Therefore, the VidyoConnect application should now allow the operating system to go into suspend/sleep mode without causing black tiles to appear during active video calls.

Reminder

Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right. You can now visit this site anytime to view past and current product bulletins and cloud-related announcements.

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.1 article on the Vidyo Help Center.

What's Next?

If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 18.2.1: General Availability Release

Product Bulletin No. 1218

Vidyo is Happy to Announce VidyoPortal™ and VidyoRouter™ Version 18.2.1

In version 18.2.1, we've added another new feature to benefit our healthcare customers. In addition, we've enhanced security and usability by resolving a number of issues. Continue reading below for more details.

What's New?

Enabling Integration With Your Epic Electronic Health Record (EHR) System

The Epic integration feature for Vidyo gives healthcare providers the ability to access VidyoConnect™ meetings from within their Epic EHR system.
The Super Admin can enable this feature in the Super Admin portal and then configure it for each tenant that's going to use the feature. For more information, see the Enabling Integration With Your Epic Electronic Health Record (EHR) System article on the Vidyo Help Center.
Alternatively, you can enable the Epic integration feature using REST APIs. For more information, refer to version 18.2.1 of the Vidyo Web Services API User Guide.

Resolved Issues

This release resolves a number of issues to improve security and usability.

Reminder

Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right. You can now visit this site anytime to view past and current product bulletins and cloud-related announcements.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoPortal and VidyoRouter: About Version 18.2.1 article on the Vidyo Help Center.

What's Next?

If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoPortal and VidyoRouter to version 18.2.1 for you.
If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the VidyoPortal and VidyoRouter Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 18.2.0: General Availability Release

Product Bulletin No. 1214

Vidyo is Happy to Announce VidyoPortal™ and VidyoRouter™ Version 18.2.0

In version 18.2.0, we've introduced a new API and resolved a number of issues to improve usability. Continue reading below for more details. Also, please see our new quarterly webinars below to keep you apprised of our products and future road map.

What's New?

Customizing the SIP "From" Header: InviteToConference Admin or User API

You now have the ability to customize the Session Initiation Protocol (SIP) "From" header using the InviteToConference Admin or User API's. The header is accessible when dialing through our VidyoGateway™.

Resolved Issues

In this release, we've resolved a number of issues for enhanced system usability.

Reminder

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoPortal and VidyoRouter: About Version 18.2.0 article on the Vidyo Help Center.

What's Next?

If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoPortal/VidyoRouter to version 18.2.0 for you.
If you have an on-premise VidyoPortal and VidyoRouter, go ahead and download the software from the VidyoPortal and VidyoRouter Packages section on the Vidyo Help Center.

Vidyo Roadmap Webinar Series - July 2018

Vidyo is pleased to bring you the next quarterly webinar series to help make you aware of the latest and greatest with our products and provide you with insights into what's coming down the road.

Three one-hour webinars will take place the week of July 23rd:

Vidyo for Financial Services - July 24, 11:00-12:00 pm EDT
Vidyo for Healthcare - July 25, 11:00-12:00 pm EDT
Vidyo for Enterprise Collaboration - July 26, 11:00-12:00 pm EDT

You are welcome to join one or all of the webinars. Select the links above to register to join the live webinars, or we will send you links to the recordings.

We look forward to having you join us!

Need Help?

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoPortal and VidyoRouter Version 18.1.0: General Availability Release

Product Bulletin No. 1206

Vidyo is Happy to Announce VidyoPortal™ and VidyoRouter™ Version 18.1.0

This release, which offers shorter room extensions, Opus audio, and improved system performance, is available for both cloud and on-premise customers. Read below for more information about the updates we've made in this version:

Fewer Digits for Room Extensions

We’ve reduced the number of digits used for the room extensions that appear in the text of call invitations. Shorter extensions make it less likely for users to make a mistake when dialing.

For more information about this feature, see the Using the Shorter Room Extensions Available with Portal Version 18.1.0 article on the Vidyo Help Center.

Support for Opus Audio

If you're a healthcare provider, you'll be happy to know that Opus audio now powers our healthcare workflows. The Opus codec is a high-quality, highly versatile codec that supports full-band audio with sampling rates up to 48 khz.

Opus audio is currently supported with VidyoConnect™ version 18.1.0 for on-premise customers. For cloud customers, we plan to roll this out during the next maintenance window.

Performance Improvements

In this release, we’ve improved system performance, stability, and security. Additionally, we resolved some minor issues and applied fixes.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoPortal and VidyoRouter: About Version 18.1.0 article on the Vidyo Help Center.

What's Next?

If you're a cloud customer, you don't need to take any action to receive version 18.1.0 since Vidyo has already performed the upgrade for you.
If you have an on-premise VidyoPortal, go ahead and download the software from the Portal and Router Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using version 18.1.0!

The Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Prior Releases

VidyoPortal and VidyoRouter Version 3.4.6: General Availability Release

Product Bulletin No. 1182

Vidyo is happy to announce version 3.4.6 of the VidyoPortal™ and VidyoRouter™

With this release of the VidyoPortal and VidyoRouter, we've significantly increased the limit on the number of tenants you can have on your VidyoPortal. We also added REST Web Service authentication so you’re no longer limited to SOAP only. Lastly, you can now publish user-level and room-level events to a TCP stream, freeing you up from having to poll the VidyoPortal. Upgrade to version 3.4.6, our most stable VidyoPortal ever, and let go of limitations!

Support for Many More Tenants

We’ve extended the prefix length from 3 digits to 7 digits to allow for more tenants on the VidyoPortal. Now your VidyoPortal can support up to 10 million tenants instead of only 999!

Web Service Enhancements

We now offer a new authentication method for tenants: REST Web Service authentication. This new authentication method is being offered in addition to the current SOAP authentication method.
For your convenience, one Super Admin user can now invoke Admin Web Services across multiple tenants.

Notable Performance and Stability Improvements

In this release, we’ve made significant performance and stability improvements, resulting in the most stable VidyoPortal we’ve ever offered.

Event Streaming

User-level and room-level events (like logging in, joining a room, or adding a room) can now be published on a TCP stream. With this feature, you no longer have to spend time polling the VidyoPortal to see what's going on. Instead, events get pushed to you in real-time so that you can immediately apply business rules to those events.

In addition, if you have your own conference monitoring system, this feature is especially beneficial because you can use the information for reporting, analysis, and more.

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.4.6 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this document, click Compatibility Matrix, log in to your account on the Vidyo Support Center, and refer to the Software Compatibility Matrix.

Want More Info?

If you'd like to get additional details on the new features and resolved issues, see the VidyoPortal and VidyoRouter Release Notes Version 3.4.6.

What's Next?

Go ahead and download the software and documentation from the Vidyo Support Center.

DOWNLOAD NOW »

If you need help or have questions, please feel free to do one of the following:

Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Articles in this section

2022 Releases

VidyoPortal and VidyoRouter Version 22.3.1: General Availability (GA) Release

Product Bulletin No. 1386

VidyoPortal™ and VidyoRouter™ Version 22.3.1

What's new in this release?

When?

What actions can I take now?

Need help?

VidyoPortal and VidyoRouter Version 22.2.1: General Availability (GA) Release

Product Bulletin No. 1374

VidyoPortal™ and VidyoRouter™ Version 22.2.1

What's new in this release?

When?

What actions can I take now?

Need help?

VidyoPortal and VidyoRouter Version 22.1.1: General Availability (GA) Release

Product Bulletin No. 1364

VidyoPortal™ and VidyoRouter™ Version 22.1.1

What's new in this release?

What important compatibility information do I need to know?

When?

What actions can I take now?

Need help?

VidyoPortal and VidyoRouter Version 21.6.1: Limited Availability (LA) Release

Product Bulletin No. 1361

What's new in this release?

When?

What actions can I take now?

Need help?

VidyoPortal and VidyoRouter Version 21.6.0: General Availability (GA) Release

Product Bulletin No. 1360

What's new in this release?

When?

What actions can I take now?

Need help?

2021 Releases

VidyoPortal and VidyoRouter Version 21.5.1: Limited Availability (LA) Release

Product Bulletin No. 1353

What's new in this release?

When?

What actions can I take now?

Need help?

VidyoPortal and VidyoRouter Version 21.5.0: General Availability (GA) Release

Product Bulletin No. 1352

What's new in this release?

When?

What actions can I take now?

Need help?

VidyoPortal and VidyoRouter Version 21.4.1: Limited Availability (LA) Release

Product Bulletin No. 1336

What's new in this release?

When?

What actions can I take now?

Need help?

VidyoPortal and VidyoRouter Version 21.4.0: General Availability (GA) Release

Product Bulletin No. 1335

VidyoPortal™ and VidyoRouter™ Version 21.4.0

What's new in this release?

When?

What actions can I take now?

Need help?

VidyoPortal and VidyoRouter Version 21.3.1: Limited Availability (LA) Release

Product Bulletin No. 1326

What's New?

When?

Where Can I Get More Information?

Need Help?

VidyoPortal and VidyoRouter Version 21.3.0: General Availability (GA) Release

Product Bulletin No. 1325

What's New?

When?

Where Can I Get More Information?

Need Help?

VidyoPortal and VidyoRouter Version 21.2.1: Limited Availability (LA) Release

Product Bulletin No. 1313

What's New?

When?

Where Can I Get More Information?

Need Help?