What's new in this release? 

CDR obfuscation profiles

• Super Admins can now use REST APIs to define CDR obfuscation profiles on a per Tenant basis. An obfuscation profile indicates what data should be obfuscated in the CDR (Call Detail Record) for each Tenant.
  • Super Admins can also create a default obfuscation profile via the REST APIs.
  • This customizability is especially useful for healthcare and GDPR customers who must follow strict guidelines on storing Personally Identifiable Information (PII).
• For more information about the new APIs you can use to create CDR obfuscation profiles, refer to the "CDR Obfuscation Profiles" section of the Web Services API User Guide.
  

Multiple custom SIP headers in the InviteToConference SOAP API

• API users can now pass multiple SIP headers to a SIP endpoint when sending a conference invitation.
  • The header is accessible when dialing through the VidyoGateway™.
  • Prior to this release, only one parameter could be sent, which limited some use cases.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

CDR obfuscation profiles

• Super Admins can now use REST APIs to define CDR obfuscation profiles on a per Tenant basis. An obfuscation profile indicates what data should be obfuscated in the CDR (Call Detail Record) for each Tenant.
  • Super Admins can also create a default obfuscation profile via the REST APIs.
  • This customizability is especially useful for healthcare and GDPR customers who must follow strict guidelines on storing Personally Identifiable Information (PII).
• For more information about the new APIs you can use to create CDR obfuscation profiles, refer to the "CDR Obfuscation Profiles" section of the Web Services API User Guide.
  

Multiple custom SIP headers in the InviteToConference SOAP API

• API users can now pass multiple SIP headers to a SIP endpoint when sending a conference invitation.
  • The header is accessible when dialing through the VidyoGateway™.
  • Prior to this release, only one parameter could be sent, which limited some use cases.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.

When?

• On-premises customers can download this version on January 26, 2022.
• Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Native WebRTC moderation

• Native WebRTC users can now be moderated by normal moderation actions through VidyoConnect, HTML Control Meeting, and existing APIs. Native WebRTC moderation is powered by the Vidyo Event Service.
  • For more information about the Vidyo Event Service and how to configure this functionality, refer to the Vidyo Event Service Deployment Guide.
  • For more information about how to use this feature on the VidyoConnect app, refer to the “Using the Meeting Moderation Capability” section of the Using VidyoConnect: About Each Feature article.

Capture and save images during VidyoConnect calls with Epic CAL

• Auto-provisioned healthcare providers using the Epic CAL integration can now capture a snapshot of a patient's video or of a patient's shared content during a VidyoConnect call. Providers can then save the captured image to a patient's chart in Epic.
• This new feature utilizes Epic’s SMART on FHIR authentication scheme.
  • The API that enables the provider to take a snapshot and send the image to Epic is the SaveMedia API. SaveMedia is used in conjunction with the TelemedicineConfiguration API, which checks whether the provider has permission to upload media.
  • To enable this feature for on-premise deployments, you must deploy the Vidyo Epic Service alongside your VidyoPortal. For more information, refer to the Vidyo Epic Service Deployment Guide.
• To capture images during VidyoConnect calls with Epic CAL:
  • Tenant Admins must enable this feature on the Epic Integrations page in the Tenant Admin portal. For information about how to do so, refer to version 21.5.0 of the VidyoPortal and VidyoRouter Administrator Guide.
  • You must have a compatible VidyoConnect client, such as VidyoConnect for Desktop version 21.6.2 or later or VidyoConnect for WebRTC version 21.5.1 or later. For more information about how to use this feature on the VidyoConnect app, refer to the “Capturing Images of Participants' Video and Shared Content When Using Epic” section of the Using VidyoConnect: About Each Feature article.
  • Your organization must use the Vidyo and Epic CAL integration. For information about how to configure the integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
  • You must have access to Epic’s App Orchard marketplace. For information about how to obtain access, contact your Epic representative and your Vidyo sales or account representative. To enable support for this feature, you must request access to an updated Vidyo CAL Integration Application in the App Orchard marketplace (with an updated Epic-Client-ID).

TLS 1.3 support for HTTPS traffic

• In this release, we've added support for this newer encryption protocol.
• We've also added support for AES-GCM and additional PFS (Perfect Forward Secrecy) ciphers.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
• Updates for CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105 are also included in this release.

When?

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Capture and save images during VidyoConnect calls with Epic CAL

• Auto-provisioned healthcare providers using the Epic CAL integration can now capture a snapshot of a patient's video or of a patient's shared content during a VidyoConnect call. Providers can then save the captured image to a patient's chart in Epic.
• This new feature utilizes Epic’s SMART on FHIR authentication scheme.
  • The API that enables the provider to take a snapshot and send the image to Epic is the SaveMedia API. SaveMedia is used in conjunction with the TelemedicineConfiguration API, which checks whether the provider has permission to upload media.
  • To enable this feature for on-premise deployments, you must deploy the Vidyo Epic Service alongside your VidyoPortal. For more information, refer to the Vidyo Epic Service Deployment Guide.
• To capture images during VidyoConnect calls with Epic CAL:
  • Tenant Admins must enable this feature on the Epic Integrations page in the Tenant Admin portal. For information about how to do so, refer to version 21.5.0 of the VidyoPortal and VidyoRouter Administrator Guide.
  • You must have a compatible VidyoConnect client, such as VidyoConnect for Desktop version 21.6.2 or later or VidyoConnect for WebRTC version 21.5.1 or later. For more information about how to use this feature on the VidyoConnect app, refer to the “Capturing Images of Participants' Video and Shared Content When Using Epic” section of the Using VidyoConnect: About Each Feature article.
  • Your organization must use the Vidyo and Epic CAL integration. For information about how to configure the integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
  • You must have access to Epic’s App Orchard marketplace. For information about how to obtain access, contact your Epic representative and your Vidyo sales or account representative. To enable support for this feature, you must request access to an updated Vidyo CAL Integration Application in the App Orchard marketplace (with an updated Epic-Client-ID).

TLS 1.3 support for HTTPS traffic

• In this release, we've added support for this newer encryption protocol.
• We've also added support for AES-GCM and additional PFS (Perfect Forward Secrecy) ciphers.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
• Updates for CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105 are also included in this release.

When?

• On-premises customers can download this version on December 22, 2021.
• Cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Automatically disconnect the last call participant when InviteID is used

• In VidyoPortal and VidyoRouter version 21.3.0 GA, we introduced the ability to invite an additional registered user to a video call automatically upon invocation of an Epic CAL link. In this release, when there is only one participant remaining in such a call, that participant will be automatically disconnected.
  • To specify the user to invite to the call, the Epic configuration has to include the entityID of the user using the InviteID field on the Settings > Feature Settings > Epic Integrations page in the Admin UI.
  • When a participant joins an Epic call initiated with the InviteID, the system will automatically enable the "auto-disconnect on last participant" mode. There is a grace period of one minute before the last participant is disconnected.
• For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

Manage CORS domains per tenant using APIs

• On-premises administrators can now manipulate the CORS entries stored in the database using REST APIs.
• The new Super and Admin REST APIs enable you to read, add, edit, and delete CORS domains.
• For more information about the new APIs, refer to the Web Services API User Guide.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
  
  

When?

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers have already been upgraded.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Invite another user to your call via Epic CAL

• With Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now invite an additional registered user to their video call automatically upon invocation of a CAL link.
  
  • Using the standard Epic CAL workflow, providers simply click an Epic CAL link to join a call, and the additional user will be simultaneously invited to the call.
• To specify the user to invite to the call, the Epic configuration must include the entityID of the user using the new InviteID field on the Settings > Feature Settings > Epic Integrations page in the Admin UI.
  
  <
  
  
• To make testing easier, the Tenant Admin interface has been updated to allow an Admin to generate a sample URL with this parameter.
  
  • Enter the entityID of the participant using the InviteID= parameter in the CRYPTSTRING.
    • The default for the Admin UI InviteID field is no entityID being provided at all.
    • Only providers can invite an additional user to their call; therefore, if the user type is not "Provider", the InviteID parameter is ignored.
• For more information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
  

When? 

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers have already been upgraded.

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Invite another user to your call via Epic CAL

• With Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now invite an additional registered user to their video call automatically upon invocation of a CAL link.
  
  • Using the standard Epic CAL workflow, providers simply click an Epic CAL link to join a call, and the additional user will be simultaneously invited to the call.
• To specify the user to invite to the call, the Epic configuration must include the entityID of the user using the new InviteID field on the Settings > Feature Settings > Epic Integrations page in the Admin UI.
  
  
  
  
• To make testing easier, the Tenant Admin interface has been updated to allow an Admin to generate a sample URL with this parameter.
  
  • Enter the entityID of the participant using the InviteID= parameter in the CRYPTSTRING.
    • The default for the Admin UI InviteID field is no entityID being provided at all.
    • Only providers can invite an additional user to their call; therefore, if the user type is not "Provider", the InviteID parameter is ignored.
• For more information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
  

When? 

On-premises customers can download this version on July 22, 2021, and cloud customers have already been automatically upgraded.

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Auto-provisioning of providers with Epic CAL

• Using Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now be automatically provisioned into their Tenant.
  
• Providers can also now perform moderation actions in their Epic CAL conferences, including:
  
  • Inviting other registered users to the conference
  • Muting participants
  • Inviting other users via links
  • Disconnecting participants
  • Dialing out to SIP or H.323 devices
• Provisioned providers can be configured to be automatically logged out at the end of their conferences. For more information, refer to the “Endpoint Behavior Mode” section of the Web Services API User Guide.
• This feature requires VidyoConnect version 21.1.0 or later.
  
• For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
  

Log level API

• To make debugging issues easier, we’ve added a "logcategories” Super REST API to dynamically increase or decrease log levels on the web application.
  
• For more information about the APIs, refer to the Web Services API User Guide.
  

Pass-through of Custom Invocation parameters via URL

• You can now customize the VidyoConnect end-user experience via links using Custom Invocation parameters.
• A use case for this feature is to support Webinar mode in VidyoConnect version 21.1.0.

VidyoInsights support

• This version of the VidyoPortal and VidyoRouter supports the upcoming release of VidyoInsights.
• VidyoInsights is a performance monitoring system and analytics tool for on-premises and private cloud administrators that provides the data needed to verify and track VidyoPlatform infrastructure components (VidyoPortal and VidyoRouter), applications, and events. VidyoInsights aggregates data from multiple components and generates visual dashboards for quick and accurate trend analysis.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
  

When? 

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers have already been upgraded.

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Auto-provisioning of providers with Epic CAL

• Using Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now be automatically provisioned into their Tenant.
  
• Providers can also now perform moderation actions in their Epic CAL conferences, including:
  
  • Inviting other registered users to the conference
  • Muting participants
  • Inviting other users via links
  • Disconnecting participants
  • Dialing out to SIP or H.323 devices
• Provisioned providers can be configured to be automatically logged out at the end of their conferences. For more information, refer to the “Endpoint Behavior Mode” section of the Web Services API User Guide.
• This feature requires VidyoConnect version 21.1.0 or later.
  
• For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
  

Log level API

• To make debugging issues easier, we’ve added a "logcategories” Super REST API to dynamically increase or decrease log levels on the web application.
  
• For more information about the APIs, refer to the Web Services API User Guide.
  

Pass-through of Custom Invocation parameters via URL

• You can now customize the VidyoConnect end-user experience via links using Custom Invocation parameters.
• A use case for this feature is to support Webinar mode in VidyoConnect version 21.1.0.

VidyoInsights support

• This version of the VidyoPortal and VidyoRouter supports the upcoming release of VidyoInsights.
• VidyoInsights is a performance monitoring system and analytics tool for on-premises and private cloud administrators that provides the data needed to verify and track VidyoPlatform infrastructure components (VidyoPortal and VidyoRouter), applications, and events. VidyoInsights aggregates data from multiple components and generates visual dashboards for quick and accurate trend analysis.

System updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
  

When? 

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers have already been upgraded.

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.