What's New? 

Mobile Universal and App Link Metadata Available on the VidyoPortal

• To support deep linking to the VidyoConnect mobile app on both Android and iOS mobile devices, the VidyoPortal now advertises metadata files in a known URL path.
  
• For any Tenant hosted on the portal, the portal provides the link to the assetlinks.json file for the Android app or to the apple-app-site-association file for the Apple app.
  

Epic CAL CSN Added to the CDR

• The Call Detail Record (CDR) of Epic CAL conference participants now includes the Contact Serial Number (CSN) in the ReferenceNumber field.
  
• Epic uses the CSN to track unique telehealth visits. Therefore, providing this data via the CDR is useful for analytics and decision-making.
  

System Updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
  

When? 

To obtain this release, on-premises customers can reach out to their authorized Vidyo Reseller or to the Support Team via email or phone at the locations listed in the Contact Us article. Cloud customers will be automatically upgraded in the coming weeks.

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Mobile Universal and App Link Metadata Available on the VidyoPortal

• To support deep linking to the VidyoConnect mobile app on both Android and iOS mobile devices, the VidyoPortal now advertises metadata files in a known URL path.
  
• For any Tenant hosted on the portal, the portal provides the link to the assetlinks.json file for the Android app or to the apple-app-site-association file for the Apple app.
  

Epic CAL CSN Added to the CDR

• The Call Detail Record (CDR) of Epic CAL conference participants now includes the Contact Serial Number (CSN) in the ReferenceNumber field.
  
• Epic uses the CSN to track unique telehealth visits. Therefore, providing this data via the CDR is useful for analytics and decision-making.
  

System Updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
  

When? 

On-premises customers can download this version on February 4, 2021 and cloud customers will be automatically upgraded in the coming weeks.

Where Can I Get More Information?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Join WebRTC Meetings Faster

• Admins can configure a new URL parameter that allows participants to quickly and easily join calls automatically by clicking the meeting link and bypassing the "Join via App" and "Join via Browser" page.
• If the participant's browser does not meet the requirements for a WebRTC meeting, the standard "Join via App" page will still display.

VidyoConnect™ Room Support

• We've added server-side support for the new VidyoConnect Room user interface for both healthcare and general collaboration customers.
• VidyoConnect Room provides streamlined workflows and a branded modern appearance that models the same look and feel as our other video collaboration products.
• For more information about VidyoConnect Room, refer to the "About Version 20.3.0" and "About Version 20.2.0" sections of the VidyoConnect Room and VidyoRoom: Releases article.

New Custom Parameters

• Custom application developers can now centrally store parameters per tenant to build deeper integrations using Vidyo APIs.
• These authenticated and non-authenticated parameters can be queried via REST APIs for both guest and registered users.
• From the Tenant Admin, select Feature Settings > Custom Parameters to add, edit, and view custom parameters. 
• To learn more about the custom parameter APIs, methods, and error codes, refer to the "Custom Parameter" chapter in version 20.2.0 of the Web Services API User Guide.  

Platform APIs

• The Platform API suite is an SSH-based set of APIs that allows remote, scriptable configuration and centralized updates.
• You can now access the VidyoPlatform API User option via the System Console.
• For details about all the Platform APIs and the Using the VidyoPlatform API User Option on the System Console, refer to the Platform APIs article.

Increase Security By Expiring Epic CAL Links

• To increase security, Admins using the Epic CAL integration can now automatically expire CAL links based on the AppointmentTime in the "Default CAL link validity period (minutes)" field.
• Admins can additionally use the LinkValidityPeriod parameter in the CRYPTSTRING to customize the length of time in minutes the Epic link is valid.
• For more information on how to use this feature, refer to the "Configuring Advanced Workflow" section in the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. 
  

Retry Button Added to Quickly Reload Join Page

• Due to an existing bug in Chromium™, the pop-up to open a room link with VidyoConnect may not always appear. For such cases, Vidyo has added a Retry button to allow users to quickly refresh the page and to invoke the VidyoConnect app again.
• To learn more about the Chromium bug, click here.
• As Microsoft® Edge and Google Chrome™ are both based on Chromium, they are both affected by this bug. Therefore, if you use these browsers, you will have an option to select the Retry button from the splash page. 
  

Resolved Issues

• In this release, we've addressed a number of translation issues and other bugs to improve usability and performance.
  

When?

On-premises customers can download this version on December 22, 2020, and cloud customers will automatically be upgraded in the coming weeks.

Where Can I Get More Information?

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at:
EI.VidyoProfessionalServices@enghouse.com. 

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

System Updates

• For added security and stability, updates for multiple third-party packages and libraries are included as part of this release.
• The default MTU size has been changed to 1460 to address network overhead in some virtualized environments.
• Logging has been improved for multiple components.

Update for Epic Context-Aware Linking (CAL) Users

• When a user who does not yet have the VidyoConnect desktop application installed clicks an Epic CAL link to a meeting, that user will no longer automatically join the meeting after the VidyoConnect installation is completed.
• Instead, after installation, the VidyoConnect desktop application will display this message: "Please go back to the browser to restart the page with room link."
• Note: You must upgrade to version 20.1.2 or later of the VidyoConnect desktop application in order for this update to take effect.

Resolved Issues

• In this release, we've addressed a number of issues to improve performance, security, and internationalization.
  
  

When?

On-premises customers can download this version on July 2, 2020 and cloud customers will automatically be upgraded on July 2, 2020.

What Actions Can I Take Now?

For more details about the new features, resolved, and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New?

Vidyo’s Epic Context-Aware Linking (CAL) Integration Now Available in Epic's App Orchard Marketplace

• Starting with the Epic February 2019 release, Epic requires the inclusion of an Epic-Client-ID for all third-party integrations that use their APIs.
  • In order to support Epic's new requirements, Enghouse Vidyo has obtained its own unique Epic-Client-ID and enrolled the Vidyo Context-Aware-Linking (CAL) integration app in Epic's App Orchard marketplace.
  • Starting with this release, the Epic CAL integration will support sending the Epic-Client-ID whenever the SetExternalConnectionStatus API is called.
• To ensure that your cloud or on-premises CAL deployment will continue to work successfully with the Epic February 2019 release, you must:
  • Contact your Epic representative to obtain access to Epic’s App Orchard marketplace.
  • Contact Vidyo Sales or your Vidyo account representative once you have requested Vidyo's CAL app via the App Orchard site.

New Connection Test for Configuring the Epic Interconnect Server

• More quickly identify and resolve Epic CAL configuration issues.
• Generate helpful HTTP status notifications such as 408 - Request Timeout, 404 - Not Found, and 401 - Bad Credentials.
  • Use this information to debug Epic CAL configuration issues.

Sample URL Generator for Test Calls

• Easily conduct test calls.
• Generate sample Epic CAL URL links and use the links to:
  • Join test calls.
  • Compare the sample URL extData with the extData generated from Epic.

Multi-Server Epic Interconnect Support With a Single Tenant

• Configure multiple Epic Interconnect servers on a single Vidyo tenant by using an "orgID" to differentiate each server.
• Simplify your Epic CAL configuration, especially if you’re a healthcare entity with multiple Epic installations due to mergers, etc.
• Reduce the costs associated with maintaining multiple environments.

Ability to Select the Epic Mode for Your Needs

• Set your Epic CAL integration to Production, Test, or Legacy mode:
  • Select Production when configuring and deploying in a production environment.
  • Select Test when configuring a lab environment.
  • Select Legacy when debugging and using systems running versions earlier than Epic February 2019.

API Usage Reports

• Download CSV files with data about usage of the SetExternalConnectionStatus API with your Epic Interconnect server.
• Select the start and end date for each report.

Additional REST API for Epic CAL

• Programmatically invoke the CAL workflow for embedded applications. 

Per-Tenant Status Notifications for Third-Party Integrations

• Simple REST/JSON format for lightweight processing.
• Receive rich status notification messages for:
• Login and logout user events
• Join and leave conference events
• Epic CAL events

Updated Landing Pages for iPad® OS and macOS Catalina

• The most recent version of Apple’s Safari® for iPad OS and macOS Catalina advertises the same user-agent. Therefore, the VidyoPortal cannot determine if an iPad or a desktop are connecting.
• To remedy this issue, VidyoPortal version 19.3.0 provides landing pages that allow the user to select the device with which to join conferences or download the app.

When?

On-premises customers can download this version on November 4, 2019 and cloud customers will automatically be upgraded on December 8, 2019.

What Actions Can I Take Now?

• For details about the new features, resolved, and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.
• For a PDF file of the VidyoConferencing Administrator Guide for version 19.3.0, refer to the VidyoConferencing Administrator Guide article.
• To verify compatibility between your Vidyo infrastructure and Epic versions, refer to the Epic Compatibility with Vidyo Infrastructure article, and to configure your Epic CAL integration using the Super Admin and Tenant Admin portals, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.
• For more information about status notifications, refer to the “User Status Notification” and “Status Notification Service” sections of the 19.3.0 version of the Web Services API User Guide.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New?

Major Platform Operating System (OS) Update

• Enghouse Vidyo performed a major platform OS update to improve security, stability, and performance. Additional benefits include:
• Updates to most third-party libraries.
• Continual security updates to the underlying OS.
• Streamlined patching of third-party software components.
• Security Update 22 was also applied in this release. 

Healthcare Feature: Moderation Support for Epic Contextual Aware Linking (CAL) 

• This version enables authenticated clinicians to invoke moderation capabilities when using the Epic CAL integration. For more information please refer to the following articles and web page:
• Using the Moderation Capability in the VidyoConnect for Desktop Application 
• Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL)
• Vidyo Telehealth Solutions | Epic Integration

Bug Fixes and Stability Improvements

• If you'd like to get additional details about this release and the known and resolved issues, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.

When?

VidyoPortal and VidyoRouter version 19.2.0 was released on Friday, July 19, 2019. 

Actions

• Due to this major platform OS update, the upgrade to VidyoPortal version 19.2.0 will take approximately 10 minutes longer than a normal upgrade. Please plan for the additional time needed during your maintenance windows.
• DO NOT reboot your system during the upgrade as this could result in permanent loss of data.
  
• In order to upgrade to VidyoPortal and VidyoRouter 19.2.0, you must upgrade from version 19.1.0. You cannot upgrade directly from any previous versions as these versions are not supported. 
• As with any major update, it is highly recommended that you backup your database before upgrading.
• If you are using VidyoPortal and VidyoRouter Virtual Edition (VE), it is recommended that you take a full system snapshot prior to upgrading.

What's Next?

• If you're a cloud customer, you don't need to take any action; Vidyo has upgraded your VidyoPortal and VidyoRouter to version 19.2.0 for you.
• If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the Portal and Router Packages section on the Vidyo Help Center.

Enghouse Vidyo Roadmap Webinar | August 2019

Please join us for our Q3 Enghouse Vidyo Roadmap Webinar where we'll provide updates on the latest and greatest developments with our products and provide you with insights into what's coming down the road. We will also discuss the benefits of the acquisition of Vidyo by Enghouse for our customers.

• When: August 6th at 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM London | 5:00 PM Paris

The webinar will be hosted by Cara Daly, Product Marketing Director, and feature Vincent Misfud, Global President, Enghouse Systems, Chris Thomas, Senior Vice President, Worldwide Sales, and Tzachi Levy, Senior Vice President for Product Management.

• Can't make this time? Simply register and we'll send you a link to the recording and slides.

We look forward to having you join us!

We also hope you enjoy using this version of the VidyoPortal and VidyoRouter! 

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3 Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Version 18.4.0 introduces TytoCare, a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.

What's New?

Want More Info?

For more information, refer to these articles on the Vidyo Help Center:

• See the VidyoPortal and VidyoRouter: About Version 18.4.0 article for additional details about the new features and the known and resolved issues.
• See the Configuring TytoCare Integration article if you are an on-premises customer and you want to configure your VidyoPortal for TytoCare integration.
• See the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) for On-Premises article for additional information about Epic integration.
  
  

What's Next?

• If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoPortal and VidyoRouter to version 18.4.0 for you. 
• If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the VidyoPortal and VidyoRouter Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect is Vidyo's meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

In the 18.3.1 release, we've resolved a video performance issue from the previous 18.2.4 version. Please read below for more information.   

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.1 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In version 18.2.1, we've added another new feature to benefit our healthcare customers.  In addition, we've enhanced security and usability by resolving a number of issues. Continue reading below for more details. 

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoPortal and VidyoRouter: About Version 18.2.1 article on the Vidyo Help Center.

What's Next?

• If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoPortal and VidyoRouter to version 18.2.1 for you.
• If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the VidyoPortal and VidyoRouter Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In version 18.2.0, we've introduced a new API and resolved a number of issues to improve usability.  Continue reading below for more details. Also, please see our new quarterly webinars below to keep you apprised of our products and future road map.  

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoPortal and VidyoRouter: About Version 18.2.0 article on the Vidyo Help Center.

What's Next?

• If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoPortal/VidyoRouter to version 18.2.0 for you.
• If you have an on-premise VidyoPortal and VidyoRouter, go ahead and download the software from the VidyoPortal and VidyoRouter Packages section on the Vidyo Help Center.

Vidyo Roadmap Webinar Series - July 2018

Vidyo is pleased to bring you the next quarterly webinar series to help make you aware of the latest and greatest with our products and provide you with insights into what's coming down the road.

Three one-hour webinars will take place the week of July 23rd:

Vidyo for Financial Services - July 24, 11:00-12:00 pm EDT
Vidyo for Healthcare - July 25, 11:00-12:00 pm EDT
Vidyo for Enterprise Collaboration - July 26, 11:00-12:00 pm EDT

You are welcome to join one or all of the webinars. Select the links above to register to join the live webinars, or we will send you links to the recordings. 

We look forward to having you join us!

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

This release, which offers shorter room extensions, Opus audio, and improved system performance, is available for both cloud and on-premise customers. Read below for more information about the updates we've made in this version:

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoPortal and VidyoRouter: About Version 18.1.0 article on the Vidyo Help Center.

What's Next?

• If you're a cloud customer, you don't need to take any action to receive version 18.1.0 since Vidyo has already performed the upgrade for you. 
  
• If you have an on-premise VidyoPortal, go ahead and download the software from the Portal and Router Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using version 18.1.0!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

With this release of the VidyoPortal and VidyoRouter, we've significantly increased the limit on the number of tenants you can have on your VidyoPortal. We also added REST Web Service authentication so you’re no longer limited to SOAP only. Lastly, you can now publish user-level and room-level events to a TCP stream, freeing you up from having to poll the VidyoPortal. Upgrade to version 3.4.6, our most stable VidyoPortal ever, and let go of limitations!

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.4.6 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this document, click Compatibility Matrix, log in to your account on the Vidyo Support Center, and refer to the Software Compatibility Matrix.

Want More Info?

If you'd like to get additional details on the new features and resolved issues, see the VidyoPortal and VidyoRouter Release Notes Version 3.4.6.

What's Next?

Go ahead and download the software and documentation from the Vidyo Support Center.