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VidyoConnect for Mobile: Product Bulletins

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This article includes the Product Bulletins for the VidyoConnect mobile application releases since VidyoConnect for Mobile version 18.1.0.

 


2020 Releases

 

VidyoConnect Mobile Application Version 20.1.2 (Android™): General Availability Release

Product Bulletin No. 1282

 

 

 

VidyoConnect™ Mobile Application Version 20.1.2 (Android™)

What's New? 

Fixed a Crash Scenario on Lost Connection Conditions

  • Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.
     

When?

You can download the VidyoConnect mobile app for free on May 26, 2020

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect Mobile Application Version 20.1.1 (Android™ and iOS): General Availability Release

Product Bulletin No. 1281

 

 

 

VidyoConnect™ Mobile Application Version 20.1.2 (Android™)

What's New? 

Fixed a Crash Scenario on Lost Connection Conditions

  • Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.
     

When?

You can download the VidyoConnect mobile app for free on May 26, 2020

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

VidyoConnect Mobile Application Version 20.1.1 (iOS): General Availability Release

  • There was a new build for this release and no resolved issues; therefore a bulletin was not issues. 

 

VidyoConnect Mobile Application Version 20.1.0 (iOS): General Availability Release

Product Bulletin No. 1277

 

 

 

VidyoConnect™ Mobile Application Version 20.1.0 (Android™ and iOS)

What's New in This Release? 

Dark Mode Support

  • Dark mode allows you to decrease the brightness of the VidyoConnect application background in low-light environments.
  • This feature is available on mobile devices with:
    • Android 10 and later
    • iOS or iPadOS® 13 and later

Bug Fixes and Improvements

  • In this release, we've resolved a number of issues for improved stability and usability.

When?

You can download the VidyoConnect mobile app for free on April 27, 2020

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to contact one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

 


 

Product Bulletins were not issued for the following two releases. For more information about these releases, please refer to the VidyoConnect for Mobile: Releases article:

 

  • VidyoConnect for Mobile: About Version 19.5.4 (Android) and Version 19.5.2 (iOS)
  • VidyoConnect for Mobile: About Version 19.5.3 (Android) and Version 19.5.1 (iOS)

 


2019 Releases


 

VidyoConnect Mobile Application Version 19.5.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1268

 

 

 

VidyoConnect™ Mobile Application Version 19.5.0 (Android™ and iOS)

Version 19.5.0 of the VidyoConnect mobile app introduces the Voice+Content Only feature. This feature allows registered and guest users to join conferences as voice-only participants who can share and view content. You'll find this feature especially helpful when commuting, when experiencing a low battery on your device or when in a limited cell phone signal area. 

What's New? 

  • Voice+Content Only Feature (Android and iOS)
    • “Always active” – Tap to always apply Voice+Content Only. 
    • “Active when battery saver mode is On” – Enable whenever your device is using battery saving mode.
      Note: iPads® have only two options available: "Always active" and "Active when battery is below 20%" since these devices do not have battery saving mode.
    • "Limit for cellular data” -  Enable when connecting through LTE or a cellular network (not Wi-Fi).
      Note: The "Limit for cellular data" option is not available on devices that do not have or support SIM cards. 

    • Registered and Guest Users – During a call, enable or disable by tapping the Voice+Content Only button in the toolbar.
    • Guest Users – Before a call, enable Voice+Content Only by tapping the toggle on the beauty screen.
    • Registered Users – Configure in Settings>Preferences:

When?

You can download the VidyoConnect mobile app for free on December 17, 2019

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.


 

VidyoConnect Mobile Application Version 19.4.0 (Android™ and iOS): General Availability Release

 Product Bulletin No. 1258

VidyoConnect™ for Mobile Version 19.4.0 (Android™ and iOS)

What's New? 

  • Support for Android 10 and iOS 13
  • Bug fixes to improve usability and stability

When?

You can download the VidyoConnect mobile app for free on September 19, 2019

Actions

For iPad users, see the Important Notice: Issue Using Safari on an iPad After Upgrading to iOS 13 and Workaround article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


2018 Releases


 

VidyoConnect for Desktop and Mobile Version 18.3.0: General Availability Release

Product Bulletin No. 1224

 

Vidyo Logo
Vidyo is Pleased to Announce VidyoConnect™ for Desktop and Mobile Version 18.3.0

We hope you are enjoying the advantages from VidyoConnect™, which provides all-inclusive, enterprise-grade video collaboration and unlimited legacy endpoint connectivity across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Please read more below about our new features available with this release.  

What's New?

Far End Camera Control (Desktop and Mobile)

  • This innovative feature allows registered and guest participants in a call to remotely control a supported Pan-Tilt-Zoom (PTZ) camera connected to a far end VidyoConnect desktop or VidyoRoom endpoint.
    • FECC works with VidyoPortal version 17.1.0 or later and must be enabled under Device Settings by the camera owner prior to joining a VidyoConnect call.
  • FECC allows users, including those in healthcare and education settings, the ability to remotely move a PTZ camera to obtain better views of patients, educational materials, and other points of interest.  
  • To learn more about using the FECC capability and to view a list of FECC-supported cameras, refer to the Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile article
Login Banner (Desktop Only)
  • VidyoConnect for Desktop can now display a configurable banner to users as soon as they successfully log in to the VidyoConnect application.
  • The banner could display, for example, a welcome message, information about your company, or security information that users need to read and acknowledge.
  • To customize the banner as a VidyoPortal Super Admin, refer to the Customizing the Login and Welcome Banners article. 
 

End User License Agreement (EULA)  (Desktop and Mobile)

  • After you install the VidyoConnect application, you can now read and accept Vidyo’s EULA before you first launch the application. 
  • You will not be prompted to accept the EULA again unless the application is re-installed or upgraded with a new EULA version.

Terms and Conditions  (Desktop and Mobile)

  • In accordance with data privacy regulations, you will now be prompted to read and accept our updated User Terms and Conditions and Privacy Policy the first time you log in to the VidyoConnect application. 

    • This applies to registered VidyoCloud™ customers including auto-login users, SAML-authenticated users, guest users on the VidyoCloud portal, and those using VidyoCloud portal endpoints such as VidyoRoom.
    • This does not apply to customers using older versions of VidyoConnect software or on-premises customers.
Reminder
  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right.  You can now visit this site anytime to view past and current product bulletins and cloud-related announcements. 
 

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.0  and VidyoConnect for Mobile: About Version 18.3.0  articles on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Mobile Version 18.1.0: General Availability Release

Product Bulletin No. 1207

 

Vidyo Logo
Vidyo is Happy to Announce VidyoConnect™ for Mobile Version 18.1.0 

We hope you've been enjoying VidyoConnect, the enterprise meeting solution for team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. If you haven't tried it yet, we invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

Whether you've been using VidyoConnect from its introduction or you're just switching over now, we're sure you'll love the new features we've added in this release: 

Localized User Interface

  • We’ve localized the VidyoConnect user interface into these six additional languages:

    • French
    • German
    • Italian
    • Japanese
    • Simplified Chinese
    • Spanish
  • If your mobile device is set to one of these six languages, VidyoConnect automatically chooses that language for your VidyoConnect UI; otherwise, it defaults to English. 
  • Whenever you want to change the language of your VidyoConnect UI to one of these six languages, you can do so from your mobile device.

Outbound Direct Dialing

  • Need to make a business-critical video call while you’re at an airport, in your car, or simply running between offices? You can do just that with the VidyoConnect for Mobile outbound direct dialing feature. This new feature allows you to place direct calls from your VidyoConnect for Mobile app to your contacts on VidyoConnect for Desktop.

Resolved Issues

  • In this release, we’ve continued to improve the reliability and usability of the VidyoConnect app by resolving a number of issues.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect for Mobile: About Version 18.1.0 article on the Vidyo Help Center. In addition, if your end users are new to VidyoConnect for Mobile, you may want to share this Quick Reference Card with them: VidyoConnect for Mobile - Meeting Organizers.

What's Next?

  • Go ahead and download the VidyoConnect for Mobile app from the Google Play™ Store or the Apple® App Store

  • If you've just switched from VidyoDesktop™ and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play Store or the Apple App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.

  • If you're still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade, and click here to learn more about what to expect. 

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect for Mobile application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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