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VidyoConnect for Mobile: Product Bulletins

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This article includes the Product Bulletins for the VidyoConnect mobile application releases since VidyoConnect for Mobile version 18.1.0.

 


2022 Releases


 

VidyoConnect Mobile Application Version 22.3.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1388

 

 

VidyoConnect™ for Mobile Version 22.3.0 (Android and iOS)

What's new in this release? 

Disconnect participants as a moderator (Android and iOS)

  • If you are the call moderator (also known as the room owner) using the VidyoConnect mobile app on an Android or iOS phone or tablet, you can now disconnect participants from your call.
  • To disconnect a call participant, go to the VidyoConnect Participants panel, tap on the three dots next to the name of the participant, and then tap Disconnect participant



Ability to disable the screen capture feature (Android and iOS)

  • For added privacy and security, admins can now disable the screen capture feature within the VidyoConnect mobile app.
  • Screen capture is enabled by default but Tenant Admins can disable it via the snapshotCaptureMobileDisabled parameter on the VidyoPortal Settings > Feature Settings > Custom Parameters page in the Tenant Admin portal.

Hardware check for Epic CAL workflows (Android and iOS)

  • In this release, we're introducing a pre-call hardware check into the Epic workflow using a Custom Invocation URL parameter. When configured, this feature requires users to check their hardware before joining a call.
    • Users must go through three steps that help them check their speakers, microphone, and camera. For each step, users choose the device and perform the test.



    • If there is a hardware malfunction, users are notified that their experience may be compromised.
  • To configure this feature, Epic administrators can add the following Custom Invocation URL parameter in their FDI record for generating Epic CAL links:
    • hwt=1: Enabling this makes the users go through the three-step hardware test.
    • hwtStrictMode=1: This is an additional parameter you can set to make the hardware check ‘strict’. ‘Strict’ means your users will not be able to join the meeting if one or more of their devices have failed.
  • Note:
    • This feature requires VidyoPortal version 22.4.1 or later.
    • The parameter must go outside the CRYPTSTRING in your FDI record.

When?

You can download the VidyoConnect mobile app for free starting on June 3, 2022.

What actions can I take now?

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

 


VidyoConnect Mobile Application Version 22.2.1 (iOS): General Availability Release

Product Bulletin No. 1384

 

 

VidyoConnect™ for Mobile Version 22.2.1 (iOS)

What's new in this release? 

Resolved iOS issue

  • This release includes a critical bug fix for the VidyoConnect Mobile app where participants would experience echoing if any participant joined the call with an iPad device. This issue was introduced starting with iOS 15.4 and was not present prior to that.

When?

You can download this version of the VidyoConnect mobile app for free from the App Store starting on May 17, 2022. Since this issue did not impact Android users, we have not released a new build for Android.

What actions can I take now?

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect mobile app for iOS!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

 


VidyoConnect Mobile Application Version 22.2.1 (Android™): General Availability Release

Product Bulletin No. 1379

 

 

VidyoConnect™ for Mobile Version 22.2.1 (Android)

What's new in this release? 

Resolved Android issue

  • We've fixed an issue that was causing the VidyoConnect mobile app for Android to crash on some entry-level devices by Samsung and other manufacturers.

When?

You can download this version of the VidyoConnect mobile app for free from the Google Play Store starting on April 20, 2022. Since this issue did not impact iOS users, we have not released a new build for iOS.

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

 


VidyoConnect Mobile Application Version 22.2.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1377

 

 

VidyoConnect™ for Mobile Version 22.2.0 (Android and iOS)

What's new in this release? 

Quick and easy install workflow for first-time mobile users (Android and iOS)

  • Mobile users can now go from clicking a room link to installing the VidyoConnect Mobile app to joining a conference in one seamless workflow.
  • This feature is available with VidyoPortal version 22.2.1 and later. VidyoCloud customers will receive this feature automatically. On-premises customers should contact Vidyo Support.

Clearer way for guest users to join calls (Android and iOS)

  • When users open the VidyoConnect mobile app, they are now greeted with a cleaner and clearer UI. The changes mitigate the confusion guest users used to face when they opened the app without context and were asked to enter a portal address.
    • Guest users now see a clear call-to-action button labeled Continue as Guest. Clicking this invokes a pop-up that guides them to use the invite link to join the meeting.



      After they click the invite link, guest users will see the Welcome screen where they can enter their display name and select if they want to mute their audio or video before joining the call. We have set the camera muted by default to ensure user privacy.



    • Users who already have the VidyoConnect app can click the Sign in button on the top right of the initial VidyoConnect app screen. They can then input the portal address and log in with their username and password.



    • In all cases, if a user has never accepted the EULA, they must accept it before they proceed.

Volume boost button added to in-call toolbar (Android and iOS)

  • If you need to quickly add volume during your Android or iOS call, you can now press the new Boost  button that we've added to the in-call toolbar.



  • Pressing this button amplifies the current volume by 5x. In order to gain the maximum volume, ensure the device volume is also set to maximum. You can use the table below as a reference:

    Device Volume Volume Boost Effective Volume (approx.)
    20% Disabled 20%
    20% Enabled 100%
    100% Disabled 100%
    100% Enabled 500%

Mute speaker button added to in-call toolbar (Android and iOS)

  • You can now mute and unmute your speaker in a call similarly to how you mute and unmute your microphone and camera.
  • To mute the conference speaker, simply click the Speaker  button on the in-call toolbar.

Media volume decoupled from in-call volume (iOS)

  • Starting with this release of the VidyoConnect mobile app for iOS, the in-call volume has no interplay with the media volume. The in-call volume is now controlled exclusively via the Volume control buttons on your device.

Less obtrusive buttons in Epic waiting room (Android and iOS)

  • If you are a healthcare customer using Epic, you'll notice we've improved the buttons in the Epic waiting rooms to make them less obtrusive:
    • Buttons now fade out after three seconds.
    • Buttons reappear when the user touches the screen.
    • Buttons have shadows to enhance visibility.

When?

You can download the VidyoConnect mobile app for free starting on April 14, 2022.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Mobile: Releases article on the Vidyo Help Center.  

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

 


 

VidyoConnect Mobile Application Version 22.1.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1365

 

 

VidyoConnect™ for Mobile Version 22.1.0 (Android and iOS)

What's new in this release? 

Blur background feature

  • This release adds support for blurring the background when you are in a VidyoConnect mobile call. When this feature is enabled, your image appears clearly, but your background is subtly concealed.
  • To blur the background during your call on Android or iOS, tap the Blur background  button on the conference toolbar.


    The button appears gray when the blur background feature is disabled and green when it is enabled.
  • If you are using Android, you can also choose to blur the background before you start your call. To do so, tap More , tap Settings , tap Preferences, and then tap the Blur background toggle.



  • For more information about how to use this feature during a call with Android or iOS, refer to the "Using the Blur Background Feature" section of the Using VidyoConnect: About Each Feature article. For information about how to set up this feature before a call with Android, refer to the "Using Background Blur and Virtual Background" section of the article.

Performance improvements

  • In this release, we've updated internal processes for enhanced functionality and performance.

When?

You can download the VidyoConnect mobile app for free starting on March 3, 2022.

What actions can I take now?

For details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Mobile: Releases article on the Vidyo Help Center.  

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

 


2021 Releases


 

VidyoConnect Mobile Application Version 21.6.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1342

 

VidyoConnect™ Mobile Application Version 21.6.0
(Android and iOS)

What's new in this release?

Accessibility—Screen Reader support

  • This release of the VidyoConnect for mobile app includes screen reader support—a feature that allows users with visual impairment to interact with what is visible on-screen with standard screen readers like TalkBack on Android devices, and VoiceOver on iOS.
  • With this feature, users can use TalkBack and VoiceOver to navigate and perform most of the functions necessary to participate effectively in meetings on their mobile devices.
  • To use these assistive technologies, users must enable them on their devices. The option to do this is in the "Settings" menu of your mobile device.

Epic CAL participants in a waiting room can listen to audio and view video

  • Healthcare customers using Epic CAL can now play music or a video to patients who are waiting for their healthcare providers to join their call. 
  • Providers can specify the video, audio, and background image content to be played in the waiting room. They can also select different content for different calls.
  • To use this feature, the Tenant Admin must configure it on VidyoPortal version 21.4.0 or later.  

When?

You can download VidyoConnect mobile app for free starting on Nov 5, 2021.

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article. 

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

 


VidyoConnect Mobile Application Version 21.5.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1337

 

VidyoConnect™ Mobile Application Version 21.5.0
(Android and iOS)

What's new in this release?

Korean language support

  • We have good news for our Korean language speakers. In this version, we have added Korean translations to the VidyoConnect user interface (UI).
  • If you set your mobile device language to Korean, VidyoConnect will automatically choose it for your VidyoConnect UI. Otherwise, it defaults to English.

    Android

    iOS

Post-call URL

  • The post-call URL feature enables Tenant Admins to redirect participants to a specific URL at the end of a call. The configured URL automatically opens in a participant's browser at the end of the call.
  • The configured URL can be used to redirect meeting participants to: 
    • complete a survey at the end of the call.
    • visit a company website store or online store, after a demo.
  • For more information about how to configure a post-call URL, refer to the Configuring a Post-Call URL article. 

Support for VidyoClient API version 21.4.0

  • This release supports version 21.4.0 of the VidyoClient API, thereby providing you with our newest and most recently updated APIs.

Support for Android 12 and iOS 15

  • This release is compatible with Android 12 and iOS 15.

When?

You can download VidyoConnect mobile app for free starting on Sep 24, 2021.

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article. 

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 

 


VidyoConnect Mobile Application Version 21.4.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1331

 

VidyoConnect™ Mobile Application Version 21.4.0 (Android and iOS)

 

What's new in this release? 

Custom invocation parameter changes

  • Starting from this release, the "beautyScr" parameter is no longer supported. In order to bypass the guest screen and automatically join a guest user to a call, we now support use of the “welcomePage” parameter. 

Auto-provisioning of providers via Epic CAL

  • Using Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now be automatically provisioned into their Tenant.
  • Providers can now also perform some moderation actions in their Epic CAL conferences, including:
    • Inviting other users via links
    • Inviting other registered users to the conference
    • Inviting other users via SMS
    • Dialing out to SIP or H.323 devices
  • Provisioned providers can be configured to get automatically logged out at the end of their conferences.
  • This feature requires VidyoPortal version 21.2.0 or later.
  • For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.  

When?

You can download the VidyoConnect mobile app for free starting on Aug 16, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com


We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 21.3.0 (Android™ and iOS): General Availability Release - Healthcare Customers

Product Bulletin No. 1323 HC

 

VidyoConnect™ Mobile Application Version 21.3.0 (Android and iOS)

What's new in this release? 

Invite others to join your call using SMS 

  • To invite another user to your call using SMS, tap the InviteIcon.jpg icon in the call controls along the bottom of the VidyoConnect app and select the SMS tab.

    Android:                                                                        iOS:
    Android_SMS_StartEnteringNumber.png    iOS_SMS_StartEnteringNumber.png

  • To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code from the list since only those on the list have been set up for your app.
    • As of this release, service to support the SMS feature is limited to the United States and Canada.
  • When you finish entering the number, you can change the message in the "Enter text message" text box if your admin has configured your system to enable you to do so. Otherwise, you can't change the default message.

    Android (without editable text message):       iOS (with editable text message):
    Android_SMS_NonEditableMsg.png      iOS_SMS_EditableMsg.png

    • If the text message is editable and the room has PIN code, a message reminds you that you must tell the invited participant what the PIN code is.
  • Tap Send SMS.
    • The "Invite Participant" pop-up appears asking if you're sure you want to invite the participant to the call, and you must tap Send SMS again to send the invitation.
    • Once the user receives the SMS, they can open the link and join the VidyoConnect meeting. Depending on their server, they can join using VidyoConnect for WebRTC or using their mobile client.
  • Feature availability:
    • You can't invite other users if you're simply a participant or guest that has joined the call.
    • Note: If you’re a VidyoCloud admin for a healthcare customer, new custom parameters that support this feature will be automatically pushed to your tenants. Do NOT modify or delete these parameters because doing so could prevent the features from working. If you want to change the parameters in any way, contact VidyoCloud Support first.
    • You can invite others to your call using SMS only if you’re a registered user who has launched the video call.
    • Currently, the SMS feature is available to VidyoCloud Health customers only; however, it will be rolled out to other VidyoCloud customers periodically. On-premises customers will be able to get these features in the near future.

Access your contacts when inviting others to join your call via dial out or SMS

  • Starting with this release, you can access your contact list when using the dial out or SMS feature, making it much easier and faster to find the user that you want to invite to your call.
  • To access your contacts when inviting another user, tap the InviteIcon.png icon in the call controls along the bottom of the VidyoConnect app and select the Call or SMS tab.
    • Select a country code by clicking the small arrow near the flag as you normally would when inviting a user to join your call via dial out or SMS.
  • As you start entering the name or number, any contacts with matching names or phone numbers begin to appear below the text box. You can select from one of the contacts or continue typing in the name or phone number.

    Android (matching contact names):               iOS (matching contact numbers):
    Android_Contacts_SelectfromList_Names.png        iOS_Contacts_SelectfromList_Numbers.png

  • Once you’ve selected the contact, you can proceed as you normally would when inviting a user to join your call via dial out or SMS.
  • Feature availability: Since the dial out and SMS features are available to VidyoCloud Health customers only, the ability to access contacts when using these features is likewise only available to healthcare customers.

New way to accept the User Terms & Conditions and Privacy Policy

  • As indicated by a message on the beauty screen, you can now accept the User Terms & Conditions and the Privacy Policy by simply clicking the Join button.
     
    Android:                                                                      iOS:
    Android_TermsandPrivacy.png     iOS_TermsandPrivacy.png

Support for VidyoClient API version 21.2.0

  • This release now supports version 21.2.0 of the VidyoClient API, thereby providing you with our newest and most recently updated APIs.

When?

You can download the VidyoConnect mobile app for free starting on July 6, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com


We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 21.3.0 (Android™ and iOS): General Availability Release - Non-Healthcare Customers

Product Bulletin No. 1323 NHC

 

VidyoConnect™ Mobile Application Version 21.3.0 (Android and iOS)

What's new in this release? 

New way to accept the User Terms & Conditions and Privacy Policy

  • Prior to this release, you had to select checkboxes to agree to the Vidyo User Terms & Conditions and the Vidyo Privacy Policy before you could join your call. Now, as indicated by a message on the beauty screen, you accept the User Terms & Conditions and the Privacy Policy by simply clicking the Join button.

    Android:                                                                        iOS:
    Android_TermsandPrivacy.png     iOS_TermsandPrivacy.png

Support for VidyoClient API version 21.2.0

  • This release now supports version 21.2.0 of the VidyoClient API, thereby providing you with our newest and most recently updated APIs.

When?

You can download the VidyoConnect mobile app for free starting on July 6, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com


We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 21.2.0 (Android™ and iOS): General Availability Release - Healthcare Customers

Product Bulletin No. 1321 HC

 

VidyoConnect™ Mobile Application Version 21.2.0 (Android and iOS)

What's new in this release? 

Invite others to join your call by dialing out 

  • To invite another user to your call by dialing out, tap the InviteIcon.jpg icon in the call controls along the bottom of the VidyoConnect app, select the CALL tab, and start entering the phone number of the person you want to invite.

    Android:                                                             iOS:
      

  • To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code from the list since only those on the list have been set up for your app.
    • As of this release, service to support the dial out feature is limited to the United States and Canada.
  • When you finish entering the number, click Call on the "Invite Participant" pop-up.

    Android:                                                             iOS:
      

    • A message appears at the top of the app indicating that an outgoing call is being placed to the number you entered.
  • Once the user receives the call, they are automatically added to your ongoing VidyoConnect meeting.
    • If the user doesn't answer the call and you try to call them again, a message appears asking if you’re sure you want to call again.
  • Feature availability:
    • You cannot invite other users if you are simply a participant or guest that has joined the call.
    • Note: If you’re a VidyoCloud admin, new custom parameters that support these features will be automatically pushed to your tenants. Do NOT modify or delete these parameters because doing so could prevent the features from working. If you want to change the parameters in any way, contact VidyoCloud Support first.
    • You can invite others to your call by dialing out if you’re a registered user who has launched the video call or if you became the call moderator using the moderator PIN.
    • Currently, the dial out feature is available to VidyoCloud Health customers only; however, it will be rolled out to other VidyoCloud customers periodically. On-premises customers will be able to get these features in the near future.

Power saving improvements

  • If you enabled Battery Saver mode on your device, or if you are using an iPad and its battery drops to 20 percent or lower, the VidyoConnect mobile app will automatically switch to Voice+Content Only mode.
    • The Voice+Content Only feature saves power by enabling users to participate in conferences as voice-only participants who can share and view content, but who do not send video or receive video from other participants.
    • If Voice+Content Only mode automatically gets enabled on your device but you don’t want it to, you can now revert to sending and receiving video. To do so, simply tap Revert on the "Low Battery Level" pop-up that appears when Voice+Content Only mode is enabled.

      Android:                                                              iOS:
        

    • For more information about the Voice+Content Only feature, refer to the "Using the Voice+Content Only Feature for Mobile" section of the Using VidyoConnect: About Each Feature article.

When?

You can download the VidyoConnect mobile app for free starting on May 27, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com


We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 21.2.0 (Android™ and iOS): General Availability Release - Non-Healthcare Customers

Product Bulletin No. 1321 NHC

 

VidyoConnect™ Mobile Application Version 21.2.0 (Android and iOS)

What's new in this release? 

Power saving improvements

  • If you enabled Battery Saver mode on your device, or if you are using an iPad and its battery drops to 20 percent or lower, the VidyoConnect mobile app will automatically switch to Voice+Content Only mode.
    • The Voice+Content Only feature saves power by enabling users to participate in conferences as voice-only participants who can share and view content, but who do not send video or receive video from other participants.
    • If Voice+Content Only mode automatically gets enabled on your device but you don’t want it to, you can now revert to sending and receiving video. To do so, simply tap Revert on the "Low Battery Level" pop-up that appears when Voice+Content Only mode is enabled.

      Android:                                                              iOS:
        

    • For more information about the Voice+Content Only feature, refer to the "Using the Voice+Content Only Feature for Mobile" section of the Using VidyoConnect: About Each Feature article.

When?

You can download the VidyoConnect mobile app for free starting on May 27, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com


We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 21.1.1 (iOS): General Availability Release

Product Bulletin No. 1317

 

VidyoConnect™ Mobile Application Version 21.1.1 (iOS)

What's new in this release? 

Fixed an issue with iOS users joining calls when portal communication is delayed

  • Enghouse Vidyo fixed an issue where some iOS users were unable to join calls when there was a delay in communication or response from VidyoPortal SOAP requests.

When?

You can download the VidyoConnect mobile app for free from the App Store starting on May 19, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coveragePlease contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 21.1.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1317

 

VidyoConnect™ Mobile Application Version 21.1.0 (Android and iOS)

What's new? 

Lock the room during a call

  • If you join a VidyoConnect call as the room owner or if you are an administrator, you can now lock the room to prevent others from joining the call.
  • To lock the room, tap the Lock Room button at the bottom of the Participants list on your VidyoConnect mobile app.

    Mobile_LockRoom.png

  • A message appears asking if you are sure you want to lock the room, and you can then tap OK or Cancel. To unlock the room, tap the Unlock Room button.

Change your password

  • Reduce the risk of unauthorized access to your VidyoConnect mobile app with the new change password feature.
  • To change your password, tap More on your toolbar, tap Settings, tap your user name, and then tap Change Password at the bottom of the screen.

    Mobile_ChangePassword.png

  • To successfully change your password, you must first provide your old password, and your new password must qualify as a strong password.
  • This feature applies only to users on portals using local authentication (not LDAP or SAML).

Join webinars

  • If you've been invited by a VidyoConnect desktop user to join a webinar as a guest, you can click the guest link on your mobile device to join the webinar with the VidyoConnect mobile app.
  • The VidyoConnect desktop user configures which functions are available to you as a mobile user. Their configuration determines which buttons are available on your VidyoConnect mobile app toolbar when you join the webinar.
    • For example, if the VidyoConnect desktop user configures that you can mute your camera and mic, but that you can't share content, view the participants list, or chat, your toolbar looks like this on your mobile app (notice that the Share, Participant, and Chat icons aren't displayed):

      Android_WebinarGuestToolbar.png

Wait for the meeting host

  • The Waiting Room feature prevents meeting participants from seeing or hearing each other until the host joins the meeting.

    Mobile_WaitingRoom.png

    • When the host joins, a message indicates that the meeting is about to start and you can then tap the Join Now button. 
    • When you join the call, your microphone and camera are muted and a message reminds you to tap the buttons to unmute.
  • Note that this release supports Waiting Room mode and not Presenter mode. Administrators can enable or disable Waiting Room mode from the Room Attributes page on the Tenant Admin portal. For more information, refer to the VidyoConferencing Administrator Guide.

See the four most recently used portals

  • To log in to your VidyoConnect mobile app, you have to indicate which portal you'd like to sign in to. Sometimes, however, it can be difficult to remember the URLs of the portals. With this version of the app, you can now simply tap on the portal field to see a drop-down menu of the four portals you've used most recently.

"Generate Diagnostic Reports" renamed to "Generate Logs"

  • From the VidyoConnect Mobile app Settings screen, you can generate logs that you can then send to Vidyo Support. The Settings menu option that enables you to do this has been renamed from "Generate Diagnostic Report" to "Generate Logs".

When?

You can download the VidyoConnect mobile app for free starting on April 15, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at:
EI.VidyoProfessionalServices@enghouse.com


We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 20.3.5 (Android™) and 20.4.2 (iOS): General Availability Release

Product Bulletin No. 1311

 

VidyoConnect™ Mobile Application Version 20.3.5 (Android) and Version 20.4.2 (iOS)

What's new? 

Additional domains

  • In this release, we've added domains to support upcoming features.

VP8 updates

  • We've made updates to the VP8 codec configuration for better performance and reliability.

When?

You can download the VidyoConnect mobile app for free starting on March 22, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

We hope you enjoy using these versions of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 20.3.3 (Android™) and Version 20.4.1 (iOS): General Availability Release

Product Bulletin No. 1307

 

VidyoConnect™ Mobile Application Version 20.3.3 (Android) and Version 20.4.1 (iOS)

What's new? 

Automatically bypass the splash page and join a VidyoConnect call via the app (Android 20.3.3 and iOS 20.4.1)

  • If you’ve previously used the VidyoConnect mobile app on your phone and you click a link to a Vidyo meeting, you now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page.

View the Privacy Policy and Cloud Terms of Service pages in Spanish (iOS 20.4.1 only)

  • If you set your language selection to Spanish, VidyoConnect now displays the Privacy Policy and Cloud Terms of Service pages in Spanish.

When?

You can download the VidyoConnect mobile app for free starting on March 1, 2021

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

We hope you enjoy using these versions of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


2020 Releases


 

VidyoConnect Mobile Application Version 20.3.0 (Android™): General Availability Release

Product Bulletin No. 1298

 

VidyoConnect™ Mobile Application Version 20.3.0 (Android™)

What's New? 

New Ringtone Available for Incoming Calls

  • In this release, we've added a new ringtone for incoming calls.
    • From the Settings > Preferences screen, you can select the new Vintage ringtone or the classic VidyoConnect Default ringtone.
    • When you select a ringtone, it plays for two seconds so you can choose the sound you like best.

Ability to Invite Others to Join Your Call

  • Registered users who launch a video call using the VidyoConnect mobile app can now invite other users to join the call.
  • The updated user interface enables you to easily invite users in multiple ways, such as by sharing the conference link, by calling other users via their SIP IP address or phone number (if dial out was set up on the gateway), or by copying and pasting the conference link.

When?

You can download the VidyoConnect mobile app for free from the Google Play Store starting on December 15, 2020

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coveragePlease contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 20.3.5 (iOS): General Availability Release

Product Bulletin No. 1297

 

VidyoConnect™ Mobile Application Version 20.3.5 (iOS)

What's New? 

Mobile Device Management (MDM) Support

  • This release introduces phase 1 support for the iOS MDM platform.
    • MDM is the term used for the administration and deployment of mobile devices by IT organizations. In healthcare, for example, IT organizations may distribute iOS devices to patients for home follow-up or to patients in facilities as bedside communication devices.
  • In phase 1, the VidyoConnect mobile app includes a pre-defined, locked configuration:
    • Pre-configured settings include the username, password, VidyoPortal™ address, and gateway domain—thereby enabling authentication and automatic login of users.
    • Other settings, such as auto-answering incoming calls, are also pre-configured and locked from the user.
    • Users are blocked from Settings > Preferences and from the ability to log out unless they enter an access code provided by their admin.

New Ringtone Available for Incoming Calls

  • In this release, we've added a new ringtone for incoming calls.
    • From the Settings > Preferences screen, you can select the new Vintage ringtone or the classic VidyoConnect Default ringtone.
    • When you select a ringtone, it plays for two seconds so you can choose the sound you like best.

Resolved Issues

  • This release includes other fixes and usability enhancements.

When?

You can download the VidyoConnect mobile app for free from the App Store starting on December 15, 2020

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coveragePlease contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 20.2.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1286

 

VidyoConnect™ Mobile Application Version 20.2.0 (Android™ and iOS)

What's New? 

Support for TytoCare™ Integration

  • TytoCare integration is now supported by the VidyoConnect mobile app for iOS as well as the VidyoConnect mobile app for Android.
    • TytoCare is a telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device.
  • Both registered and guest VidyoConnect users at the Point of Care (POC) side now have the ability to pair their Android and iOS devices with the Tyto device.
  • For more information about the TytoCare integration, refer to these articles on the Vidyo Help Center:

When?

You can download the VidyoConnect mobile app for free starting on July 30, 2020

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coveragePlease contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 20.1.2 (Android™): General Availability Release

Product Bulletin No. 1281

 

VidyoConnect™ Mobile Application Version 20.1.2 (Android™)

What's New? 

Fixed a Crash Scenario on Lost Connection Conditions

  • Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.
     

When?

You can download the VidyoConnect mobile app for free on May 26, 2020

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 20.1.1 (Android™): General Availability Release

Product Bulletin No. 1279

 

VidyoConnect™ Mobile Application Version 20.1.2 (Android™)

What's New? 

Fixed a Crash Scenario on Lost Connection Conditions

  • Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.
     

When?

You can download the VidyoConnect mobile app for free on May 26, 2020

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 20.1.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1277

 

VidyoConnect™ Mobile Application Version 20.1.0 (Android™ and iOS)

What's New in This Release? 

Dark Mode Support

  • Dark mode allows you to decrease the brightness of the VidyoConnect application background in low-light environments.
  • This feature is available on mobile devices with:
    • Android 10 and later
    • iOS or iPadOS® 13 and later

Bug Fixes and Improvements

  • In this release, we've resolved a number of issues for improved stability and usability.

When?

You can download the VidyoConnect mobile app for free on April 27, 2020

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to contact one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


2019 Releases


 

VidyoConnect Mobile Application Version 19.5.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1268

 

VidyoConnect™ Mobile Application Version 19.5.0 (Android™ and iOS)

Version 19.5.0 of the VidyoConnect mobile app introduces the Voice+Content Only feature. This feature allows registered and guest users to join conferences as voice-only participants who can share and view content. You'll find this feature especially helpful when commuting, when experiencing a low battery on your device or when in a limited cell phone signal area. 

What's New? 

  • Voice+Content Only Feature (Android and iOS)
    • “Always active” – Tap to always apply Voice+Content Only. 
    • “Active when battery saver mode is On” – Enable whenever your device is using battery saving mode.
      Note: iPads® have only two options available: "Always active" and "Active when battery is below 20%" since these devices do not have battery saving mode.
    • "Limit for cellular data” -  Enable when connecting through LTE or a cellular network (not Wi-Fi).
      Note: The "Limit for cellular data" option is not available on devices that do not have or support SIM cards. 
      VoiceContentOnly.jpg
    • Registered and Guest Users – During a call, enable or disable by tapping the Voice+Content Only button in the toolbar.
      VoiceContentGuest.jpg
    • Guest Users – Before a call, enable Voice+Content Only by tapping the toggle on the beauty screen.
      VoiceContentLimit.jpg
    • Registered Users – Configure in Settings>Preferences:

When?

You can download the VidyoConnect mobile app for free on December 17, 2019

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect Mobile Application Version 19.4.0 (Android™ and iOS): General Availability Release

Product Bulletin No. 1258

 

VidyoConnect™ for Mobile Version 19.4.0 (Android™ and iOS)

What's New? 

  • Support for Android 10 and iOS 13
  • Bug fixes to improve usability and stability

When?

You can download the VidyoConnect mobile app for free on September 19, 2019

Actions

For iPad users, see the Important Notice: Issue Using Safari on an iPad After Upgrading to iOS 13 and Workaround article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


2018 Releases


 

VidyoConnect for Desktop and Mobile Version 18.3.0: General Availability Release

Product Bulletin No. 1224

 

Vidyo Logo
Vidyo is Pleased to Announce VidyoConnect™ for Desktop and Mobile Version 18.3.0

We hope you are enjoying the advantages from VidyoConnect™, which provides all-inclusive, enterprise-grade video collaboration and unlimited legacy endpoint connectivity across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Please read more below about our new features available with this release.  

What's New?

Far End Camera Control (Desktop and Mobile)

  • This innovative feature allows registered and guest participants in a call to remotely control a supported Pan-Tilt-Zoom (PTZ) camera connected to a far end VidyoConnect desktop or VidyoRoom endpoint.
    • FECC works with VidyoPortal version 17.1.0 or later and must be enabled under Device Settings by the camera owner prior to joining a VidyoConnect call.
  • FECC allows users, including those in healthcare and education settings, the ability to remotely move a PTZ camera to obtain better views of patients, educational materials, and other points of interest.  
  • To learn more about using the FECC capability and to view a list of FECC-supported cameras, refer to the Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile article
Login Banner (Desktop Only)
  • VidyoConnect for Desktop can now display a configurable banner to users as soon as they successfully log in to the VidyoConnect application.
  • The banner could display, for example, a welcome message, information about your company, or security information that users need to read and acknowledge.
  • To customize the banner as a VidyoPortal Super Admin, refer to the Customizing the Login and Welcome Banners article. 
 

End User License Agreement (EULA)  (Desktop and Mobile)

  • After you install the VidyoConnect application, you can now read and accept Vidyo’s EULA before you first launch the application. 
  • You will not be prompted to accept the EULA again unless the application is re-installed or upgraded with a new EULA version.

Terms and Conditions  (Desktop and Mobile)

  • In accordance with data privacy regulations, you will now be prompted to read and accept our updated User Terms and Conditions and Privacy Policy the first time you log in to the VidyoConnect application. 

    • This applies to registered VidyoCloud™ customers including auto-login users, SAML-authenticated users, guest users on the VidyoCloud portal, and those using VidyoCloud portal endpoints such as VidyoRoom.
    • This does not apply to customers using older versions of VidyoConnect software or on-premises customers.
Reminder
  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right.  You can now visit this site anytime to view past and current product bulletins and cloud-related announcements. 
 

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.0  and VidyoConnect for Mobile: About Version 18.3.0  articles on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect for Mobile Version 18.1.0: General Availability Release

Product Bulletin No. 1207

 

Vidyo Logo
Vidyo is Happy to Announce VidyoConnect™ for Mobile Version 18.1.0 

We hope you've been enjoying VidyoConnect, the enterprise meeting solution for team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. If you haven't tried it yet, we invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

Whether you've been using VidyoConnect from its introduction or you're just switching over now, we're sure you'll love the new features we've added in this release: 

Localized User Interface

  • We’ve localized the VidyoConnect user interface into these six additional languages:

    • French
    • German
    • Italian
    • Japanese
    • Simplified Chinese
    • Spanish
  • If your mobile device is set to one of these six languages, VidyoConnect automatically chooses that language for your VidyoConnect UI; otherwise, it defaults to English. 
  • Whenever you want to change the language of your VidyoConnect UI to one of these six languages, you can do so from your mobile device.

Outbound Direct Dialing

  • Need to make a business-critical video call while you’re at an airport, in your car, or simply running between offices? You can do just that with the VidyoConnect for Mobile outbound direct dialing feature. This new feature allows you to place direct calls from your VidyoConnect for Mobile app to your contacts on VidyoConnect for Desktop.

Resolved Issues

  • In this release, we’ve continued to improve the reliability and usability of the VidyoConnect app by resolving a number of issues.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect for Mobile: About Version 18.1.0 article on the Vidyo Help Center. In addition, if your end users are new to VidyoConnect for Mobile, you may want to share this Quick Reference Card with them: VidyoConnect for Mobile - Meeting Organizers.

What's Next?

  • Go ahead and download the VidyoConnect for Mobile app from the Google Play™ Store or the Apple® App Store

  • If you've just switched from VidyoDesktop™ and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play Store or the Apple App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.

  • If you're still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade, and click here to learn more about what to expect. 

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect for Mobile application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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