What's new in this release? 

Custom invocation parameter changes

• Starting from this release, the "beautyScr" parameter is no longer supported. In order to bypass the guest screen and automatically join a guest user to a call, we now support use of the “welcomePage” parameter. 

Auto-provisioning of providers via Epic CAL

• Using Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now be automatically provisioned into their Tenant.
• Providers can now also perform some moderation actions in their Epic CAL conferences, including:
• Inviting other users via links
• Inviting other registered users to the conference
• Inviting other users via SMS
• Dialing out to SIP or H.323 devices
• Provisioned providers can be configured to get automatically logged out at the end of their conferences.
• This feature requires VidyoPortal version 21.2.0 or later.
• For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.  

When?

You can download the VidyoConnect mobile app for free starting on Aug 16, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com. 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Invite others to join your call using SMS 

• To invite another user to your call using SMS, tap the  icon in the call controls along the bottom of the VidyoConnect app and select the SMS tab.
  
  Android:                                                                        iOS:
     
  
  
• To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code from the list since only those on the list have been set up for your app.
• As of this release, service to support the SMS feature is limited to the United States and Canada.
• When you finish entering the number, you can change the message in the "Enter text message" text box if your admin has configured your system to enable you to do so. Otherwise, you can't change the default message.
  
  Android (without editable text message):       iOS (with editable text message):
       
  
  
• If the text message is editable and the room has PIN code, a message reminds you that you must tell the invited participant what the PIN code is.
• Tap Send SMS.
  • The "Invite Participant" pop-up appears asking if you're sure you want to invite the participant to the call, and you must tap Send SMS again to send the invitation.
  • Once the user receives the SMS, they can open the link and join the VidyoConnect meeting. Depending on their server, they can join using VidyoConnect for WebRTC or using their mobile client.
• Feature availability:
  • You can't invite other users if you're simply a participant or guest that has joined the call.
  • Note: If you’re a VidyoCloud admin for a healthcare customer, new custom parameters that support this feature will be automatically pushed to your tenants. Do NOT modify or delete these parameters because doing so could prevent the features from working. If you want to change the parameters in any way, contact VidyoCloud Support first.
• You can invite others to your call using SMS only if you’re a registered user who has launched the video call.
• Currently, the SMS feature is available to VidyoCloud Health customers only; however, it will be rolled out to other VidyoCloud customers periodically. On-premises customers will be able to get these features in the near future.

Access your contacts when inviting others to join your call via dial out or SMS

• Starting with this release, you can access your contact list when using the dial out or SMS feature, making it much easier and faster to find the user that you want to invite to your call.
• To access your contacts when inviting another user, tap the  icon in the call controls along the bottom of the VidyoConnect app and select the Call or SMS tab.
  • Select a country code by clicking the small arrow near the flag as you normally would when inviting a user to join your call via dial out or SMS.
• As you start entering the name or number, any contacts with matching names or phone numbers begin to appear below the text box. You can select from one of the contacts or continue typing in the name or phone number.
  
  Android (matching contact names):               iOS (matching contact numbers):
         
  
  
• Once you’ve selected the contact, you can proceed as you normally would when inviting a user to join your call via dial out or SMS.
• Feature availability: Since the dial out and SMS features are available to VidyoCloud Health customers only, the ability to access contacts when using these features is likewise only available to healthcare customers.

New way to accept the User Terms & Conditions and Privacy Policy

• As indicated by a message on the beauty screen, you can now accept the User Terms & Conditions and the Privacy Policy by simply clicking the Join button.
   
  Android:                                                                      iOS:
      
  
  

Support for VidyoClient API version 21.2.0

• This release now supports version 21.2.0 of the VidyoClient API, thereby providing you with our newest and most recently updated APIs.

When?

You can download the VidyoConnect mobile app for free starting on July 6, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com. 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

New way to accept the User Terms & Conditions and Privacy Policy

• Prior to this release, you had to select checkboxes to agree to the Vidyo User Terms & Conditions and the Vidyo Privacy Policy before you could join your call. Now, as indicated by a message on the beauty screen, you accept the User Terms & Conditions and the Privacy Policy by simply clicking the Join button.
  
  Android:                                                                        iOS:
      
  
  

Support for VidyoClient API version 21.2.0

• This release now supports version 21.2.0 of the VidyoClient API, thereby providing you with our newest and most recently updated APIs.

When?

You can download the VidyoConnect mobile app for free starting on July 6, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com. 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Invite others to join your call by dialing out 

• To invite another user to your call by dialing out, tap the  icon in the call controls along the bottom of the VidyoConnect app, select the CALL tab, and start entering the phone number of the person you want to invite.
  
  Android:                                                             iOS:
    
  
  
• To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code from the list since only those on the list have been set up for your app.
• As of this release, service to support the dial out feature is limited to the United States and Canada.
• When you finish entering the number, click Call on the "Invite Participant" pop-up.
  
  Android:                                                             iOS:
    
  
  
• A message appears at the top of the app indicating that an outgoing call is being placed to the number you entered.
• Once the user receives the call, they are automatically added to your ongoing VidyoConnect meeting.
  • If the user doesn't answer the call and you try to call them again, a message appears asking if you’re sure you want to call again.
• Feature availability:
  • You cannot invite other users if you are simply a participant or guest that has joined the call.
  • Note: If you’re a VidyoCloud admin, new custom parameters that support these features will be automatically pushed to your tenants. Do NOT modify or delete these parameters because doing so could prevent the features from working. If you want to change the parameters in any way, contact VidyoCloud Support first.
• You can invite others to your call by dialing out if you’re a registered user who has launched the video call or if you became the call moderator using the moderator PIN.
• Currently, the dial out feature is available to VidyoCloud Health customers only; however, it will be rolled out to other VidyoCloud customers periodically. On-premises customers will be able to get these features in the near future.

Power saving improvements

• If you enabled Battery Saver mode on your device, or if you are using an iPad and its battery drops to 20 percent or lower, the VidyoConnect mobile app will automatically switch to Voice+Content Only mode.
  • The Voice+Content Only feature saves power by enabling users to participate in conferences as voice-only participants who can share and view content, but who do not send video or receive video from other participants.
  • If Voice+Content Only mode automatically gets enabled on your device but you don’t want it to, you can now revert to sending and receiving video. To do so, simply tap Revert on the "Low Battery Level" pop-up that appears when Voice+Content Only mode is enabled.
    
    Android:                                                              iOS:
      
    
    
  • For more information about the Voice+Content Only feature, refer to the "Using the Voice+Content Only Feature for Mobile" section of the Using VidyoConnect: About Each Feature article.

When?

You can download the VidyoConnect mobile app for free starting on May 27, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com. 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Power saving improvements

• If you enabled Battery Saver mode on your device, or if you are using an iPad and its battery drops to 20 percent or lower, the VidyoConnect mobile app will automatically switch to Voice+Content Only mode.
  • The Voice+Content Only feature saves power by enabling users to participate in conferences as voice-only participants who can share and view content, but who do not send video or receive video from other participants.
  • If Voice+Content Only mode automatically gets enabled on your device but you don’t want it to, you can now revert to sending and receiving video. To do so, simply tap Revert on the "Low Battery Level" pop-up that appears when Voice+Content Only mode is enabled.
    
    Android:                                                              iOS:
      
    
    
  • For more information about the Voice+Content Only feature, refer to the "Using the Voice+Content Only Feature for Mobile" section of the Using VidyoConnect: About Each Feature article.

When?

You can download the VidyoConnect mobile app for free starting on May 27, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at 
EI.VidyoProfessionalServices@enghouse.com. 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Fixed an issue with iOS users joining calls when portal communication is delayed

• Enghouse Vidyo fixed an issue where some iOS users were unable to join calls when there was a delay in communication or response from VidyoPortal SOAP requests.
  
  

When?

You can download the VidyoConnect mobile app for free from the App Store starting on May 19, 2021. 

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new? 

Lock the room during a call

• If you join a VidyoConnect call as the room owner or if you are an administrator, you can now lock the room to prevent others from joining the call.
• To lock the room, tap the Lock Room button at the bottom of the Participants list on your VidyoConnect mobile app.
  
  
  
  
• A message appears asking if you are sure you want to lock the room, and you can then tap OK or Cancel. To unlock the room, tap the Unlock Room button.

Change your password

• Reduce the risk of unauthorized access to your VidyoConnect mobile app with the new change password feature.
• To change your password, tap More on your toolbar, tap Settings, tap your user name, and then tap Change Password at the bottom of the screen.
  
  
  
  
• To successfully change your password, you must first provide your old password, and your new password must qualify as a strong password.
• This feature applies only to users on portals using local authentication (not LDAP or SAML).

Join webinars

• If you've been invited by a VidyoConnect desktop user to join a webinar as a guest, you can click the guest link on your mobile device to join the webinar with the VidyoConnect mobile app.
• The VidyoConnect desktop user configures which functions are available to you as a mobile user. Their configuration determines which buttons are available on your VidyoConnect mobile app toolbar when you join the webinar.
  • For example, if the VidyoConnect desktop user configures that you can mute your camera and mic, but that you can't share content, view the participants list, or chat, your toolbar looks like this on your mobile app (notice that the Share, Participant, and Chat icons aren't displayed):
    
    
    
    

Wait for the meeting host

• The Waiting Room feature prevents meeting participants from seeing or hearing each other until the host joins the meeting.
  
  
  
  
  • When the host joins, a message indicates that the meeting is about to start and you can then tap the Join Now button. 
  • When you join the call, your microphone and camera are muted and a message reminds you to tap the buttons to unmute.
• Note that this release supports Waiting Room mode and not Presenter mode. Administrators can enable or disable Waiting Room mode from the Room Attributes page on the Tenant Admin portal. For more information, refer to the VidyoConferencing Administrator Guide.

See the four most recently used portals

• To log in to your VidyoConnect mobile app, you have to indicate which portal you'd like to sign in to. Sometimes, however, it can be difficult to remember the URLs of the portals. With this version of the app, you can now simply tap on the portal field to see a drop-down menu of the four portals you've used most recently.

"Generate Diagnostic Reports" renamed to "Generate Logs"

• From the VidyoConnect Mobile app Settings screen, you can generate logs that you can then send to Vidyo Support. The Settings menu option that enables you to do this has been renamed from "Generate Diagnostic Report" to "Generate Logs".
  
  

When?

You can download the VidyoConnect mobile app for free starting on April 15, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at:
EI.VidyoProfessionalServices@enghouse.com. 

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new? 

Additional domains

• In this release, we've added domains to support upcoming features.

VP8 updates

• We've made updates to the VP8 codec configuration for better performance and reliability.
  
  

When?

You can download the VidyoConnect mobile app for free starting on March 22, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using these versions of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new? 

Automatically bypass the splash page and join a VidyoConnect call via the app (Android 20.3.3 and iOS 20.4.1)

• If you’ve previously used the VidyoConnect mobile app on your phone and you click a link to a Vidyo meeting, you now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page.

View the Privacy Policy and Cloud Terms of Service pages in Spanish (iOS 20.4.1 only)

• If you set your language selection to Spanish, VidyoConnect now displays the Privacy Policy and Cloud Terms of Service pages in Spanish.
  
  

When?

You can download the VidyoConnect mobile app for free starting on March 1, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using these versions of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

New Ringtone Available for Incoming Calls

• In this release, we've added a new ringtone for incoming calls.
• From the Settings > Preferences screen, you can select the new Vintage ringtone or the classic VidyoConnect Default ringtone.
• When you select a ringtone, it plays for two seconds so you can choose the sound you like best.

Ability to Invite Others to Join Your Call

• Registered users who launch a video call using the VidyoConnect mobile app can now invite other users to join the call.
  
• The updated user interface enables you to easily invite users in multiple ways, such as by sharing the conference link, by calling other users via their SIP IP address or phone number (if dial out was set up on the gateway), or by copying and pasting the conference link.
  
  

When?

You can download the VidyoConnect mobile app for free from the Google Play Store starting on December 15, 2020. 

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Mobile Device Management (MDM) Support

• This release introduces phase 1 support for the iOS MDM platform.
  
  • MDM is the term used for the administration and deployment of mobile devices by IT organizations. In healthcare, for example, IT organizations may distribute iOS devices to patients for home follow-up or to patients in facilities as bedside communication devices.
• In phase 1, the VidyoConnect mobile app includes a pre-defined, locked configuration:
  
  • Pre-configured settings include the username, password, VidyoPortal™ address, and gateway domain—thereby enabling authentication and automatic login of users.
  • Other settings, such as auto-answering incoming calls, are also pre-configured and locked from the user.
  • Users are blocked from Settings > Preferences and from the ability to log out unless they enter an access code provided by their admin.

New Ringtone Available for Incoming Calls

• In this release, we've added a new ringtone for incoming calls.
• From the Settings > Preferences screen, you can select the new Vintage ringtone or the classic VidyoConnect Default ringtone.
• When you select a ringtone, it plays for two seconds so you can choose the sound you like best.

Resolved Issues

• This release includes other fixes and usability enhancements.
  
  

When?

You can download the VidyoConnect mobile app for free from the App Store starting on December 15, 2020. 

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Support for TytoCare™ Integration

• TytoCare integration is now supported by the VidyoConnect mobile app for iOS as well as the VidyoConnect mobile app for Android.
• TytoCare is a telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device.
• Both registered and guest VidyoConnect users at the Point of Care (POC) side now have the ability to pair their Android and iOS devices with the Tyto device.
  
• For more information about the TytoCare integration, refer to these articles on the Vidyo Help Center:
• Using the VidyoConnect Application with TytoCare Integration
• Configuring TytoCare Integration
  
  

When?

You can download the VidyoConnect mobile app for free starting on July 30, 2020. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Fixed a Crash Scenario on Lost Connection Conditions

• Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.
   

When?

You can download the VidyoConnect mobile app for free on May 26, 2020. 

• For Android devices, download the app from the Google Play Store.
   

What Actions Can I Take Now?

• For more details about the resolved issues for this release, refer to the VidyoConnect for Mobile: Releases article.
   

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  
  

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Fixed a Crash Scenario on Lost Connection Conditions

• Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.
   

When?

You can download the VidyoConnect mobile app for free on May 26, 2020. 

• For Android devices, download the app from the Google Play Store.
   

What Actions Can I Take Now?

• For more details about the resolved issues for this release, refer to the VidyoConnect for Mobile: Releases article.
   

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  
  

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New in This Release? 

Dark Mode Support

• Dark mode allows you to decrease the brightness of the VidyoConnect application background in low-light environments.
• This feature is available on mobile devices with:
• Android 10 and later
• iOS or iPadOS® 13 and later
  
  

Bug Fixes and Improvements

• In this release, we've resolved a number of issues for improved stability and usability.
  

When?

You can download the VidyoConnect mobile app for free on April 27, 2020. 

• For Android devices, download the app from the Google Play Store.
  
• For iOS devices, download the app from the App Store.
   

What Actions Can I Take Now?

• For more details about how to use Dark mode and about the resolved issues for this release, refer to the VidyoConnect for Mobile: Releases article.
  

Need Help?

If you need help or have questions, please feel free to contact one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Version 19.5.0 of the VidyoConnect mobile app introduces the Voice+Content Only feature. This feature allows registered and guest users to join conferences as voice-only participants who can share and view content. You'll find this feature especially helpful when commuting, when experiencing a low battery on your device or when in a limited cell phone signal area. 

What's New? 

• Voice+Content Only Feature (Android and iOS)
  • “Always active” – Tap to always apply Voice+Content Only. 
  • “Active when battery saver mode is On” – Enable whenever your device is using battery saving mode.
    Note: iPads® have only two options available: "Always active" and "Active when battery is below 20%" since these devices do not have battery saving mode.
  • "Limit for cellular data” -  Enable when connecting through LTE or a cellular network (not Wi-Fi).
    Note: The "Limit for cellular data" option is not available on devices that do not have or support SIM cards. 
    
    
• Registered and Guest Users – During a call, enable or disable by tapping the Voice+Content Only button in the toolbar.
  
  
• Guest Users – Before a call, enable Voice+Content Only by tapping the toggle on the beauty screen.
  
• Registered Users – Configure in Settings>Preferences:

When?

You can download the VidyoConnect mobile app for free on December 17, 2019. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

• Support for Android 10 and iOS 13
• Bug fixes to improve usability and stability

When?

You can download the VidyoConnect mobile app for free on September 19, 2019. 

• For Android devices, download the app from the Google Play Store
• For iOS devices, download the app from the App Store

Actions

For iPad users, see the Important Notice: Issue Using Safari on an iPad After Upgrading to iOS 13 and Workaround article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you are enjoying the advantages from VidyoConnect™, which provides all-inclusive, enterprise-grade video collaboration and unlimited legacy endpoint connectivity across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Please read more below about our new features available with this release.  

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.0  and VidyoConnect for Mobile: About Version 18.3.0  articles on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you've been enjoying VidyoConnect, the enterprise meeting solution for team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. If you haven't tried it yet, we invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

Whether you've been using VidyoConnect from its introduction or you're just switching over now, we're sure you'll love the new features we've added in this release: 

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect for Mobile: About Version 18.1.0 article on the Vidyo Help Center. In addition, if your end users are new to VidyoConnect for Mobile, you may want to share this Quick Reference Card with them: VidyoConnect for Mobile - Meeting Organizers.

What's Next?

• Go ahead and download the VidyoConnect for Mobile app from the Google Play™ Store or the Apple® App Store. 
  
  
• If you've just switched from VidyoDesktop™ and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play Store or the Apple App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.
  
  
• If you're still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade, and click here to learn more about what to expect. 

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect for Mobile application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.