What's new? 

Additional domains

• In this release, we've added domains to support upcoming features.

VP8 updates

• We've made updates to the VP8 codec configuration for better performance and reliability.
  
  

When?

You can download the VidyoConnect mobile app for free starting on March 22, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using these versions of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new? 

Automatically bypass the splash page and join a VidyoConnect call via the app (Android 20.3.3 and iOS 20.4.1)

• If you’ve previously used the VidyoConnect mobile app on your phone and you click a link to a Vidyo meeting, you now automatically join the call via the app without having to pass through the VidyoConnect "Join via the app" or "Join via the browser" splash page.

View the Privacy Policy and Cloud Terms of Service pages in Spanish (iOS 20.4.1 only)

• If you set your language selection to Spanish, VidyoConnect now displays the Privacy Policy and Cloud Terms of Service pages in Spanish.
  
  

When?

You can download the VidyoConnect mobile app for free starting on March 1, 2021. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What actions can I take now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using these versions of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

New Ringtone Available for Incoming Calls

• In this release, we've added a new ringtone for incoming calls.
• From the Settings > Preferences screen, you can select the new Vintage ringtone or the classic VidyoConnect Default ringtone.
• When you select a ringtone, it plays for two seconds so you can choose the sound you like best.

Ability to Invite Others to Join Your Call

• Registered users who launch a video call using the VidyoConnect mobile app can now invite other users to join the call.
  
• The updated user interface enables you to easily invite users in multiple ways, such as by sharing the conference link, by calling other users via their SIP IP address or phone number (if dial out was set up on the gateway), or by copying and pasting the conference link.
  
  

When?

You can download the VidyoConnect mobile app for free from the Google Play Store starting on December 15, 2020. 

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Mobile Device Management (MDM) Support

• This release introduces phase 1 support for the iOS MDM platform.
  
  • MDM is the term used for the administration and deployment of mobile devices by IT organizations. In healthcare, for example, IT organizations may distribute iOS devices to patients for home follow-up or to patients in facilities as bedside communication devices.
• In phase 1, the VidyoConnect mobile app includes a pre-defined, locked configuration:
  
  • Pre-configured settings include the username, password, VidyoPortal™ address, and gateway domain—thereby enabling authentication and automatic login of users.
  • Other settings, such as auto-answering incoming calls, are also pre-configured and locked from the user.
  • Users are blocked from Settings > Preferences and from the ability to log out unless they enter an access code provided by their admin.

New Ringtone Available for Incoming Calls

• In this release, we've added a new ringtone for incoming calls.
• From the Settings > Preferences screen, you can select the new Vintage ringtone or the classic VidyoConnect Default ringtone.
• When you select a ringtone, it plays for two seconds so you can choose the sound you like best.

Resolved Issues

• This release includes other fixes and usability enhancements.
  
  

When?

You can download the VidyoConnect mobile app for free from the App Store starting on December 15, 2020. 

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Support for TytoCare™ Integration

• TytoCare integration is now supported by the VidyoConnect mobile app for iOS as well as the VidyoConnect mobile app for Android.
• TytoCare is a telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device.
• Both registered and guest VidyoConnect users at the Point of Care (POC) side now have the ability to pair their Android and iOS devices with the Tyto device.
  
• For more information about the TytoCare integration, refer to these articles on the Vidyo Help Center:
• Using the VidyoConnect Application with TytoCare Integration
• Configuring TytoCare Integration
  
  

When?

You can download the VidyoConnect mobile app for free starting on July 30, 2020. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store.
  
  

What Actions Can I Take Now?

For more details about this release, refer to the VidyoConnect for Mobile: Releases article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Fixed a Crash Scenario on Lost Connection Conditions

• Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.
   

When?

You can download the VidyoConnect mobile app for free on May 26, 2020. 

• For Android devices, download the app from the Google Play Store.
   

What Actions Can I Take Now?

• For more details about the resolved issues for this release, refer to the VidyoConnect for Mobile: Releases article.
   

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  
  

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Fixed a Crash Scenario on Lost Connection Conditions

• Enghouse Vidyo fixed an issue where losing the network connection under certain conditions, such as while in the process of making a call, occasionally caused the VidyoConnect mobile application to crash.
   

When?

You can download the VidyoConnect mobile app for free on May 26, 2020. 

• For Android devices, download the app from the Google Play Store.
   

What Actions Can I Take Now?

• For more details about the resolved issues for this release, refer to the VidyoConnect for Mobile: Releases article.
   

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  
  

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New in This Release? 

Dark Mode Support

• Dark mode allows you to decrease the brightness of the VidyoConnect application background in low-light environments.
• This feature is available on mobile devices with:
• Android 10 and later
• iOS or iPadOS® 13 and later
  
  

Bug Fixes and Improvements

• In this release, we've resolved a number of issues for improved stability and usability.
  

When?

You can download the VidyoConnect mobile app for free on April 27, 2020. 

• For Android devices, download the app from the Google Play Store.
  
• For iOS devices, download the app from the App Store.
   

What Actions Can I Take Now?

• For more details about how to use Dark mode and about the resolved issues for this release, refer to the VidyoConnect for Mobile: Releases article.
  

Need Help?

If you need help or have questions, please feel free to contact one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Version 19.5.0 of the VidyoConnect mobile app introduces the Voice+Content Only feature. This feature allows registered and guest users to join conferences as voice-only participants who can share and view content. You'll find this feature especially helpful when commuting, when experiencing a low battery on your device or when in a limited cell phone signal area. 

What's New? 

• Voice+Content Only Feature (Android and iOS)
  • “Always active” – Tap to always apply Voice+Content Only. 
  • “Active when battery saver mode is On” – Enable whenever your device is using battery saving mode.
    Note: iPads® have only two options available: "Always active" and "Active when battery is below 20%" since these devices do not have battery saving mode.
  • "Limit for cellular data” -  Enable when connecting through LTE or a cellular network (not Wi-Fi).
    Note: The "Limit for cellular data" option is not available on devices that do not have or support SIM cards. 
    
    
• Registered and Guest Users – During a call, enable or disable by tapping the Voice+Content Only button in the toolbar.
  
• Guest Users – Before a call, enable Voice+Content Only by tapping the toggle on the beauty screen.
  
• Registered Users – Configure in Settings>Preferences:

When?

You can download the VidyoConnect mobile app for free on December 17, 2019. 

• For Android devices, download the app from the Google Play Store.
• For iOS devices, download the app from the App Store. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

• Support for Android 10 and iOS 13
• Bug fixes to improve usability and stability

When?

You can download the VidyoConnect mobile app for free on September 19, 2019. 

• For Android devices, download the app from the Google Play Store
• For iOS devices, download the app from the App Store

Actions

For iPad users, see the Important Notice: Issue Using Safari on an iPad After Upgrading to iOS 13 and Workaround article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect mobile application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you are enjoying the advantages from VidyoConnect™, which provides all-inclusive, enterprise-grade video collaboration and unlimited legacy endpoint connectivity across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Please read more below about our new features available with this release.  

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.0  and VidyoConnect for Mobile: About Version 18.3.0  articles on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you've been enjoying VidyoConnect, the enterprise meeting solution for team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. If you haven't tried it yet, we invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

Whether you've been using VidyoConnect from its introduction or you're just switching over now, we're sure you'll love the new features we've added in this release: 

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect for Mobile: About Version 18.1.0 article on the Vidyo Help Center. In addition, if your end users are new to VidyoConnect for Mobile, you may want to share this Quick Reference Card with them: VidyoConnect for Mobile - Meeting Organizers.

What's Next?

• Go ahead and download the VidyoConnect for Mobile app from the Google Play™ Store or the Apple® App Store. 
  
  
• If you've just switched from VidyoDesktop™ and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play Store or the Apple App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.
  
  
• If you're still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade, and click here to learn more about what to expect. 

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect for Mobile application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.