What's New? 

Support for Always-on-Top Window Mode

• When Always-on-Top mode is set, the VidyoConnect desktop application window always remains on top of other windows.
• System administrators can enable or disable this feature using the VidyoConnect for Desktop MSI installer which now supports the ALWAYSONTOP install parameter. This parameter is saved in the registry under the local machine (HKLM).
  
  • If the ALWAYSONTOP parameter is passed with a value = 1, the VidyoConnect desktop application will always remain on top of other applications.
  • If the ALWAYSONTOP parameter is not passed or is passed with a value = 0, the VidyoConnect desktop application will remain on top of other applications only while content is being shared.
• For more information about the MSI installer, refer to the VidyoConnect for Desktop MSI Installer article.

Updates for Epic Context-Aware Linking (CAL) Users

• When a user who does not yet have the VidyoConnect desktop application installed clicks an Epic CAL link to a meeting, that user will no longer automatically join the meeting after the VidyoConnect installation is completed.
  
  • Instead, after installation, the VidyoConnect desktop application will display this message: "Please go back to the browser and reload the page with the room link".
  • NOTE: You must upgrade to VidyoPortal version 19.3.0.335 or later in order for this update to take effect.
• If an Epic CAL user is on a VidyoConnect call for six hours without any other participants, the VidyoConnect application will drop the call.
   

When?

On-premises customers can download this version on May 25, 2020 and cloud customers will automatically be upgraded on May 28, 2020. 
 

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.
 

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  
  

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Support for Direct Dial Using Custom Invocation 

• The direct dial Custom Invocation feature allows third-party partners and developers to initiate direct calls from the VidyoConnect desktop application.
• To enable the direct dial feature, set Custom Invocation with the directDial parameter. For more information, refer to the Using Custom Invocation article.
• NOTE: This feature is not yet available for VidyoConnect customers using WebRTC.

Resolved Issues

• In this release, Enghouse Vidyo resolved several bugs to improve performance and usability.
• Additionally, for version 20.1.0 of the VidyoConnect desktop application, a Google Calendar™ integration issue was resolved. For more information, please refer to the Important Notice: Google Calendar Integration Outage Issue article. 
  

When?

On-premises customers can download this version on April 27, 2020 and cloud customers will automatically be upgraded on May 7, 2020.

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Fixed Issues

• This release includes minor fixes and improvements that impact specific users.  

Microsoft® Outlook Integration Updates

• Digitally signed utility executables are now shipped with the VidyoConnect desktop application. These utilities are used for Microsoft Outlook integration and are also used in the VidyoConnect upgrade process. 

For more details about the items listed above and about other fixed issues in this release, please refer to version 19.4.2 in the VidyoConnect for Desktop: Releases article on the Vidyo Help Center. 

When?

On-premises customers can download this version on December 16, 2019 and cloud customers will automatically be upgraded on January 2, 2020.

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

View the Three Latest Active Speakers 

• The names of the three latest active speakers will continually be listed in the new active speaker pop-up on the VidyoConnect desktop application.
• Look in the upper-left corner of the application to see the name of the current active speaker on the pop-up. 
• Click the Open button  to view the other two most recent active speakers.
• Move the pop-up anywhere in the VidyoConnect application by clicking and dragging it. 

Change Your Default Tab View Upon Application Launch

• You can now select which tab opens when the VidyoConnect desktop application launches. Currently, the Rooms tab displays by default, but you can now switch your default tab to the Calendar, Contacts, or Dial Out tab instead.
• Click the Settings button  in the upper-right corner of the VidyoConnect desktop application. Then, from the General Tab, select one of the tab options as your default tab.
• A system admin using a .msi deployment can specify the default tab by passing the DEFAULTTAB argument with one of these values: [Meetings|Contacts|Rooms|Dialout]. Once an admin specifies the default tab, a user cannot change it.
• Please Note: With this release, any .msi argument passed will be stored under HKLM.

Dial In to VidyoConnect Calls Using a Legacy Device

• Legacy device users (H.323 and SIP endpoints) running VidyoGateway™ versions 4.2 and 3.5.2 can now dial direct and connect successfully to VidyoConnect endpoints.

When?

On-premises customers can download this version on October 24, 2019 and cloud customers will automatically be upgraded on November 7, 2019.

What Actions Can I Take Now?

For details about the new features and known issues for this release, refer to the following link: VidyoConnect for Desktop: Releases on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Enhanced Far End Camera Control (FECC) Capability

• In this version, we enhanced the pan and tilt of the FECC functionality so the Camera Controller can now move the camera quickly and continuously rather than with only small incremental nudges.
• This enhancement allows users, including those in healthcare or education, to smoothly and precisely move the remote camera to specific areas of the room to obtain a better view of patients, educational materials, and so on.
• For example, acute healthcare nurses and other professionals in an eICU can now use FECC to quickly and smoothly pan and tilt the camera to view the vitals monitor, medication drip, patient's face, vent, or any other area of the patient's room. 
• Note: This version only enhances the pan and tilt capabilities. A future release will improve the zoom-in and zoom-out experience.
• Requirements: To use the new smooth adjustment FECC capability, both the Camera Controller and the Camera Owner must use version 19.3.1 or later of the VidyoConnect desktop application.
• For more information about the FECC capability, including the list of supported cameras, refer to the Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile article.

Polish Language Support for the VidyoConnect Desktop Application

• If you speak Polish, you can now enjoy viewing the VidyoConnect desktop application in the Polish language.

When?

On-premises customers can download this version on August 15, 2019 and cloud customers will automatically be upgraded on August 15, 2019.

What Actions Can I Take Now?

For more information about the resolved and known issues for this release or to learn more about using the FECC capability, refer to the following links: 

• VidyoConnect for Desktop: Releases
• Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

With this release of VidyoConnect version 19.2.0, you can: 

• Moderate meetings with in-call controls.
• Create a moderator PIN allowing other registered participants to become the moderator.
• View real-time microphone audio levels in Device Settings.
• Experience new and enhanced window controls and positioning in the application and when sharing.
• Use new buttons in the mini-view share window to minimize, mute microphone, and mute camera.
• Receive a notification when a mobile participant in a call takes a snapshot of you or of the content you are sharing.

When?

On-premises customers can download this version on June 6, 2019 and cloud customers will automatically be upgraded on June 6, 2019.

Actions

For more information about the resolved and known issues for this release or to learn more about using the moderator capability, refer to the following links: 

• VidyoConnect for Desktop: Releases
• Using the Moderation Capability in the VidyoConnect for Desktop Application

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In Brief

With this release of VidyoConnect version 19.1.3, Vidyo improved the resolution during content share.

When?

Vidyo will be performing a staggered release per each environment on Monday, May 13, 2019.

Actions

For more information about this release, read the summary below, or for more details click the following link:

• VidyoConnect for Desktop: Releases

What's New? 

Improved Resolution During Content Share

• Vidyo resolved an issue where content share was appearing blurry to some users. 
• To learn more, click VidyoConnect for Desktop: Releases.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In VidyoConnect version 19.1.2, Vidyo resolved one issue. If you'd like to get additional details about this release, refer to the VidyoConnect for Desktop: About Version 19.1.2 article.

Important Notice: Version 19.1.2 will be released Thursday, April 18, 2019. In order to better serve you with a predictable release schedule, you will receive advance notice of future releases rather than receiving notice on the day of the release.

What's New?

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade you to version 19.1.2 on April 18th.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  
• If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on April 5th.
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article.
• If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  
  

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Vidyo is happy to announce that version 19.1.0 of the VidyoConnect desktop application includes integration support for TytoCare, a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.

Important Notice: Version 19.1.0 will be released Thursday, February 7, 2018. In order to better serve you with a predictable release schedule, you will receive advance notice of future releases rather than receiving notice on the day of the release.

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 19.1.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade you to version 19.1.0 on February 7th.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  
  
• If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on February 7th.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In version 18.5.0, we've introduced a new feature that lets you more easily call your legacy contacts by adding them as favorites to your Contacts list. In addition, for our healthcare customers, we now allow guest users access to the digital stethoscope feature.

Important Notice: Version 18.5.0 will be released next Thursday, December 6, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receiving notice on the day of the release.

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.5.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal on December 6, 2018.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  
  
  
• If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on December 6, 2018.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you're enjoying VidyoConnect, your meeting solution for team collaboration that speeds up global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. Read more below about our latest features.

Important Notice: The features below will be released next Thursday, November 8th, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receive notice on the day of the release.

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect for Desktop: About Version 18.4.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect is Vidyo's meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

In the 18.3.1 release, we've resolved a video performance issue from the previous 18.2.4 version. Please read below for more information.   

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.1 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you are enjoying the advantages from VidyoConnect™, which provides all-inclusive, enterprise-grade video collaboration and unlimited legacy endpoint connectivity across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Please read more below about our new features available with this release.  

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.0  and VidyoConnect for Mobile: About Version 18.3.0  articles on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect is a meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. Our enterprise meeting solution provides team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

In our continued effort to safeguard your security and improve the performance of our applications, we've resolved an important issue in the 18.2.4 release. Please read below for more information.   

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.2.4 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you've been enjoying VidyoConnect™, the enterprise meeting solution for team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Vidyo continually works to safeguard your data protection, security, and privacy. In accordance with this, we've resolved an important issue in the 18.2.3 release. Please read below for more information.  

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect: About Version 18.2.3 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ offers a synthesized experience across desktop, WebRTC, and mobile devices and is Vidyo's ultimate meeting solution for team collaboration. In the 18.2.1 and 18.2.2 releases, we’ve continued to improve the usability and reliability of VidyoConnect by resolving a few issues. Please read more below.

We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, refer to the VidyoConnect: About Version 18.2.1 and VidyoConnect: About Version 18.2.2 articles on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

As VidyoConnect for Desktop continues to evolve, we want to announce our newest device control feature: the Speaker button. This feature allows you to quickly disable the audio in the VidyoConnect application. Read more below.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect: About Version 18.2.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We at Vidyo hope you've been enjoying VidyoConnect, the enterprise meeting solution for team collaboration that we introduced in November.  If you haven't tried it yet, we invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

Whether you've been using VidyoConnect from its introduction or you're just switching over now, we're sure you'll enjoy the new features that we've added in this release. For more information, see below: 

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect: About Version 18.1.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.