What's new in this release? 

Video sharing feature (experimental)

• This release adds support for video sharing.  At this time, it is an experimental feature and performance may vary by machine. 
• To share video, select the Video option. Videos display up to 1080p resolution and play up to 30 frames per second (fps).
  
  

Post-call URL feature

• With this feature, users can be directed to open a URL in their browser at the end of a call. The post-call URL feature can be used  to: 
  • Redirect meeting participants to a specific webpage to complete a post-call survey.
  • Redirect participants to the company website or online store to download or purchase a product after a demo.
• For information about how to configure post-call URL, refer to the Configuring a Post-Call URL article.

When? 

On-premises customers can download this version on Aug 19, 2021, and cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect desktop app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Blur background feature

• This release adds support for blurring the background during your video calls. When this feature is enabled, your image appears clearly, but your background is subtly concealed.
  • This feature is available for Windows 10 64-bit and macOS.
• To blur the background for your calls, select the Blur background checkbox on the VidyoConnect Settings > Audio/Video screen.
  
  
  

Easily add video and audio to your direct calls when your Video Preferences setting is set to Voice + Content or Room Content Share

• If you receive or make a direct call when your Video Preferences is set to Voice + Content, your camera will be muted, but you can unmute it if you want the other call participant to see you. If you receive or make a direct call when your Video Preferences is set to Room Content Share, your camera and mic will be muted, but you can unmute both if you want the other participant to see and hear you.
  • Prior to this version, the same scenarios would require you to end the direct call, go to the Settings > Audio/Video screen, change your Video Preferences to a setting that uses video, and then restart your direct call.
    
    
    
    
• For more information about Video Preferences, refer to the "Using Video Preferences" section of the Using VidyoConnect: About Each Feature article.

New way to accept the User Terms & Conditions and Privacy Policy

• As indicated by a message on the beauty screen, you can now accept the Vidyo User Terms & Conditions and the Privacy Policy by simply clicking the Join button.
  
  

More control over the display of the participants list and chat panel

• You can now control the participants list and chat panel via the VidyoConnect Settings > General page:
  • Select the Open participants list when joining the call checkbox if you want to display the participants list on the left side of the app whenever you join a call. This option is enabled by default.
  • Select the Open chat panel when joining the call checkbox if you want to display the chat panel on the right side of the app whenever you join a call. This option is disabled by default.
    
    

Additional MSI parameters

• These are the newly added MSI parameters for this release:
  • The SHOWTIMER MSI parameter enables or disables a timer from displaying on the VidyoConnect desktop app to let conference participants know how long they’ve been in the conference. Disabled is the default.
  • The OPENPARTICIPANTLISTONJOIN and OPENCHATONJOIN MSI parameters enable or disable the participants list and chat panel from displaying when a user joins a call. Enabled is the default for OPENPARTICIPANTLISTONJOIN. Disabled is the default for OPENCHATONJOIN.
• Users can override these MSI parameter settings from the VidyoConnect Settings > General screen (shown above).
• For more information about the MSI parameters, see the "Using the VidyoConnect for Desktop MSI Installer" section of the Using VidyoConnect: Admin-Level Functions article.
  

When? 

On-premises customers can download this version on July 7, 2021, and cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect desktop app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

Invite others to join your call by dialing out or by using SMS

• To invite another participant to your call by dialing out:
  • Click the Call tab on the left side of the VidyoConnect app and enter the phone number of the person you want to invite.
    
    
    
    
  • To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code from the list since only those on the list have been set up on your system.
  • As of this release, service to support the dial out feature is limited to the United States and Canada.
    
    
    
    
  • When you finish entering the number, click Call.
    
    • A message appears on the upper-right of the VidyoConnect app indicating that an outgoing call is being placed to the number you entered.
  • Once the user receives the call, they are automatically added to your ongoing VidyoConnect meeting.
    • If the user doesn't answer the call and you try to call them again, a message appears asking if you’re sure you want to call again.
    • Messages also appear if you entered an invalid country code, the incorrect number of digits, the wrong number format, or if the room is locked.
• To invite another participant to your call by using SMS:
  • Click the SMS tab on the left side of the VidyoConnect app and enter the phone number of the person you want to invite.
    
    
    
    
  • To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code from the list since only those on the list have been set up on your system.
    
  • As of this release, service to support the SMS feature is limited to the United States and Canada.
  • When you finish entering the number, either accept the default message in the "Enter text message" text box or change the message as desired.
    
    
    
    
    • If the room has PIN code, a message below the "Enter text message" text box reminds you that you must tell the invited participant what the PIN code is.
  • Click Send SMS.
  • A message appears on the upper-right of the VidyoConnect app indicating that an SMS message was sent to the number you entered.
  • Once the user receives the SMS message, they can open the link and join the VidyoConnect meeting. Depending on their server, they may join using VidyoConnect for WebRTC or using their mobile client.
    • If the user doesn't respond and you try to send them an SMS message again, a message appears asking if you’re sure you want to send the SMS again.
    • Messages also appear if you entered an invalid country code, the incorrect number of digits, the wrong number format, or if the room is locked.
      
• Feature availability:
  • You cannot invite other users if you are simply a participant or guest that has joined the call.
  • Note: If you’re a VidyoCloud customer, new custom parameters that support these features will be automatically pushed to your tenants. Do NOT modify or delete these parameters because doing so could prevent the features from working. If you want to change the parameters in any way, contact VidyoCloud Support first.
• You can invite others to your call by dialing out or by using SMS if you’re a registered user who has launched the video call. Additionally, if you became the call moderator using the moderator PIN, you can invite others to join the call by dialing out, but you cannot invite them using SMS.
• Currently, the dial out and SMS features are available to VidyoCloud Health customers only. However, both features will be rolled out to other VidyoCloud customers periodically. On-premises customers will be able to get these features in the near future.

View participant surnames in chat

• When using chat in the VidyoConnect app, you can now see both the first name and last number of the participants who are writing the chat messages.
  • This feature makes it easier to distinguish who wrote each message, especially when more than one participant has the same first name.

Select input and output devices more easily

• This release includes several enhancements that enable you to select, switch, and test your camera, microphone, and speaker devices more easily. For example:
  • Whether you’re on the beauty screen or you’re in a call, a small arrow now appears near each device icon so you can view a pop-up of the available devices and select or switch your devices without having to go into Settings.
    
    
    
    
  • The beauty screen now also allows you to test your mic and speaker before joining a call: a bar shows the noise level of your mic and a “Test sound” button sends a sound to your speaker.

When? 

On-premises customers can download this version on May 20, 2021 and cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect desktop app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

View participant surnames in chat

• When using chat in the VidyoConnect app, you can now see both the first name and last number of the participants who are writing the chat messages.
  • This feature makes it easier to distinguish who wrote each message, especially when more than one participant has the same first name.

Select input and output devices more easily

• This release includes several enhancements that enable you to select, switch, and test your camera, microphone, and speaker devices more easily. For example:
  • Whether you’re on the beauty screen or you’re in a call, a small arrow now appears near each device icon so you can view a pop-up of the available devices and select or switch your devices without having to go into Settings.
    
    
    
    
  • The beauty screen now also allows you to test your mic and speaker before joining a call: a bar shows the noise level of your mic and a “Test sound” button sends a sound to your speaker.

When? 

On-premises customers can download this version on May 20, 2021 and cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect desktop app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's new in this release? 

New webinar feature

• The VidyoConnect desktop app now allows you to create webinars, invite users to your webinars, assign the roles of Presenter, Listener, or Moderator to the users, and configure which functions are available to the users in those roles.
  • To create a new webinar, click the Meetings tab in the left panel and then click the + sign. You can then enter a name for your webinar, select your room, and choose whether you want Presenter, Listener, and/or Moderator user roles in your webinar.
    
    
    
    
  • For each user role, you can configure the default state of various functions, including whether users' cameras and mics are muted and can be unmuted, whether the cameras and mics are disabled and cannot be enabled, and whether users in the different roles can share content, view the participants list, and chat. For the Moderator role, you can also set a moderator PIN.
    
    
    
    
• The VidyoConnect desktop app conveniently provides different links to the webinar for each user role. You simply need to copy the appropriate link and share it or send it in a calendar invite to the users in each role.
• This feature requires VidyoPortal version 21.2.0 or later.

Conference duration timer

• The new conference duration timer that appears in the upper-right corner of the VidyoConnect desktop app while you are in a call lets you know how long you’ve been in the conference.
  
  
  
  
• This timer is disabled by default, but you can enable it from the VidyoConnect Settings screen.
• When the conference ends, a message appears indicating your total participation time. If you recorded the conference, the message also conveniently provides a link to the recording.

Ability to select from the four most recently used portals

• To log in to your VidyoConnect desktop app, you have to indicate which portal you'd like to sign in to. Sometimes, however, it can be difficult to remember the URLs of the portals. With this version of the app, you can simply tap on the portal field to see a drop-down menu of the four portals you used most recently.

Auto-provisioning of providers via Epic CAL

• Using Vidyo’s Epic Context-Aware Linking (CAL) integration, providers can now be automatically provisioned into their Tenant.
• Providers can now also perform moderation actions in their Epic CAL conferences, including:
  • Inviting other users via links
  • Muting participants
  • Inviting other registered users to the conference
  • Disconnecting participants
  • Dialing out to SIP or H.323 devices
• Provisioned providers can be configured to be automatically logged out at the end of their conferences.
• This feature requires VidyoPortal version 21.2.0 or later.
• For information about how to configure Epic CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.

Spanish language Terms of Service and Privacy Policy

• When the VidyoConnect Desktop app is set to the Spanish language and a user clicks the link to the Terms of Service or Privacy Policy, that user now sees the Terms of Service or Privacy Policy in Spanish.

"Generate Diagnostic Report" renamed to "Generate Logs"

• The VidyoConnect desktop app Settings > Help screen enables you to generate logs that you can then send to Vidyo Support. Instead of using the term "Generate Diagnostic Report" for this function, we now call it "Generate Logs".
  

When? 

On-premises customers can download this version on April 1, 2021 and cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect desktop app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Updated Libraries

• In this release, we've updated underlying libraries for the audio and video codecs to support quality improvements in future Native WebRTC releases.
  

When? 

On-premises customers can download this version on February 4, 2021; cloud customers will also be automatically upgraded on this date.

What Actions Can I Take Now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect Desktop app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

New Calendar Add-On and Integrations

• You can easily schedule VidyoConnect meetings from your preferred calendar by installing the VidyoConnect Google® Add-on or by integrating your Microsoft® Office 365 or Exchange calendar. 
  • For further instructions, refer to the VidyoConnect for Desktop: Releases article.
• To install the VidyoConnect Google Add-on, go to the G-Suite Marketplace.
• To integrate your Office 365 or your Exchange calendar, go to the VidyoConnect Settings > Integrations screen and select the Office 365 or the Exchange calendar icon. 
  

General Tab End-User Experience Enhancements 

• From the Settings > General tab, you can customize your VidyoConnect application in three new ways. 
  
  

• Enable notification sounds
• Select the Enable notification sounds checkbox if you would like notification sounds to occur every time a person joins or leaves a call. 
• By default, this checkbox is not enabled because these sounds can be distracting during large meetings or webinars. 
• Always keep application on top
• Select the Always keep application on top checkbox which allows you to easily find and keep the VidyoConnect desktop application window on top of other application windows.    
• If you didn’t enable the ALWAYSONTOP MSI parameter (which was released in version 20.1.2) during installation, you can select this checkbox instead of using the parameter. If you did enable the ALWAYSONTOP MSI parameter during installation, this checkbox will be selected by default. 
• Always start calls in mini view
  • You have a small screen and minimal amount of display space.
  • You need to easily and quickly maneuver from one application to another when multi-tasking during a meeting without having the meeting screen take up your entire display window space.
• Select the Always start calls in mini view checkbox to start calls in the small Mini Player mode window.
  
  
• The Mini Player mode is helpful when: 
• To change from Mini Player mode to Grid View or Theatre View, simply click the Layout button. 

Lock Meeting Room In-Call

• When you join a call from your room as a moderator or presenter, you can now lock your room by selecting the Lock Room  button from the "Moderator call" pop-up. 
  
• Once the room is locked, this message appears in the upper-right corner of the application: "Room is now locked. Additional participants cannot join the conference".

Resolved Issues

• In this release, we've also resolved issues for enhanced usability and functionality. 

When? 

On-premises customers can download this version on December 17, 2020, and cloud customers will automatically be upgraded in the coming weeks.

What Actions Can I Take Now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect Mobile app!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Reinstated Right-Click Functionality for Device Selection

• Users can once again right-click on the camera, microphone, or speaker icon in the VidyoConnect toolbar when they want to switch to a different device.
• Note that some of this functionality is not applicable when using Safari® or Firefox®.

Correct Display of Diacritics When Using Epic CAL

• If a participant's name includes diacritics, the diacritics will now display correctly when using Epic with Context Aware Linking (CAL).

Email Invitations Display Correct Subject Line Information

• When a user clicks Send invitation from the VidyoConnect app, the email invitations now correctly display the subject information in the "Subject" field rather than in the "To" field.
• As a reminder, whenever you click Send invitation, the body text of the invitation is copied to your clipboard, so you can simply paste it into the body of your email invitation.

Other Resolved Issues

• In this release, we've also resolved other issues for enhanced usability and functionality.
  
  

When?

On-premises customers can download this version on September 21, 2020, and cloud customers will automatically be upgraded on October 1, 2020.

What Actions Can I Take Now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Friendly Device Selection

• Friendly Device Selection enables you to:
• View which speaker, microphone, and camera devices you’re using while you're in a VidyoConnect call.
• Easily switch to a new device.
• Clearly see whenever the device selection has been changed.
• For more information, refer to the "Using Friendly Device Selection" section of the Using VidyoConnect: About Each Feature article.

Video Preferences

• Video Preferences allows you to select from four pre-configured performance profiles:
• High-Quality Video — This option provides the best video experience possible on your device and network.
• Resource-Optimized Video — This default option provides a great video experience while conserving processing power and bandwidth.
• Voice + Content — This option provides an audio-only experience with the ability to view and share content. (Your video and cameras will be disabled.)
• Room Content Share — This option is for VidyoRoom conference users who want wireless content sharing and viewing. Benefits include reduced audio issues (such as echos) and no need for extra cables.
• For more information, refer to these articles:
• If you are a user and want details about how to use this feature, refer to the "Using the Video Preferences" section of the Using VidyoConnect: About Each Feature article.
• If you are an admin and want to configure this feature using the MSI installer or Custom Invocation, refer to the "Using the VidyoConnect for Desktop MSI Installer" section or the "Using Custom Invocation" section of the Using VidyoConnect: Admin-Level Functions article.

Relocation of Whiteboard Feature

• When you click the Share applications  button on the VidyoConnect toolbar, you will now see the whiteboard as one of the applications that you can share.
• The Share Whiteboard button has been removed from the toolbar, thereby preventing novice users from inadvertently selecting the wrong button when they want to share content.
• For information about how to share content and use the whiteboard, refer to the "Using the Content/Screen Share Feature" and "Using the Whiteboard" sections of the Using VidyoConnect: About Each Feature article.

Ukrainian Language Support

• If you're a Ukrainian speaker, you can now enjoy viewing the VidyoConnect desktop application in the Ukrainian language.

VidyoConnect Login Via Custom Invocation

• Custom Invocation now includes a new feature that enables admins to keep users logged in to the VidyoConnect application by providing their credentials.
• The following arguments are supported:
• username
• password
• logoutIfLogin 
• keepMeSignIn
• This feature is available only if it is supported by the portal and only for non-SAML authentication.
• If you are an admin and want to set up VidyoConnect login using Custom Invocation, refer to the "Using Custom Invocation" section of the Using VidyoConnect: Admin-Level Functions article.
   

When?

On-premises customers can download this version on July 31, 2020, and cloud customers will automatically be upgraded on August 20, 2020.
 

What Actions Can I Take Now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Support for Always-on-Top Window Mode

• When Always-on-Top mode is set, the VidyoConnect desktop application window always remains on top of other windows.
• System administrators can enable or disable this feature using the VidyoConnect for Desktop MSI installer which now supports the ALWAYSONTOP install parameter. This parameter is saved in the registry under the local machine (HKLM).
  
  • If the ALWAYSONTOP parameter is passed with a value = 1, the VidyoConnect desktop application will always remain on top of other applications.
  • If the ALWAYSONTOP parameter is not passed or is passed with a value = 0, the VidyoConnect desktop application will remain on top of other applications only while content is being shared.
• For more information about the MSI installer, refer to the VidyoConnect for Desktop MSI Installer article.

Updates for Epic Context-Aware Linking (CAL) Users

• When a user who does not yet have the VidyoConnect desktop application installed clicks an Epic CAL link to a meeting, that user will no longer automatically join the meeting after the VidyoConnect installation is completed.
  
  • Instead, after installation, the VidyoConnect desktop application will display this message: "Please go back to the browser and reload the page with the room link".
  • NOTE: You must upgrade to VidyoPortal version 19.3.0.335 or later in order for this update to take effect.
• If an Epic CAL user is on a VidyoConnect call for six hours without any other participants, the VidyoConnect application will drop the call.
   

When?

On-premises customers can download this version on May 25, 2020 and cloud customers will automatically be upgraded on May 28, 2020. 
 

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.
 

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  
  

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Support for Direct Dial Using Custom Invocation 

• The direct dial Custom Invocation feature allows third-party partners and developers to initiate direct calls from the VidyoConnect desktop application.
• To enable the direct dial feature, set Custom Invocation with the directDial parameter. For more information, refer to the Using Custom Invocation article.
• NOTE: This feature is not yet available for VidyoConnect customers using WebRTC.

Resolved Issues

• In this release, Enghouse Vidyo resolved several bugs to improve performance and usability.
• Additionally, for version 20.1.0 of the VidyoConnect desktop application, a Google Calendar™ integration issue was resolved. For more information, please refer to the Important Notice: Google Calendar Integration Outage Issue article. 
  

When?

On-premises customers can download this version on April 27, 2020 and cloud customers will automatically be upgraded on May 7, 2020.

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Fixed Issues

• This release includes minor fixes and improvements that impact specific users.  

Microsoft® Outlook Integration Updates

• Digitally signed utility executables are now shipped with the VidyoConnect desktop application. These utilities are used for Microsoft Outlook integration and are also used in the VidyoConnect upgrade process. 

For more details about the items listed above and about other fixed issues in this release, please refer to version 19.4.2 in the VidyoConnect for Desktop: Releases article on the Vidyo Help Center. 

When?

On-premises customers can download this version on December 16, 2019 and cloud customers will automatically be upgraded on January 2, 2020.

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

View the Three Latest Active Speakers 

• The names of the three latest active speakers will continually be listed in the new active speaker pop-up on the VidyoConnect desktop application.
  • Click the Open button  to view the other two most recent active speakers.
  • Move the pop-up anywhere in the VidyoConnect application by clicking and dragging it. 
• Look in the upper-left corner of the application to see the name of the current active speaker on the pop-up. 

Change Your Default Tab View Upon Application Launch

• You can now select which tab opens when the VidyoConnect desktop application launches. Currently, the Rooms tab displays by default, but you can now switch your default tab to the Calendar, Contacts, or Dial Out tab instead.
• Click the Settings button  in the upper-right corner of the VidyoConnect desktop application. Then, from the General Tab, select one of the tab options as your default tab.
• A system admin using a .msi deployment can specify the default tab by passing the DEFAULTTAB argument with one of these values: [Meetings|Contacts|Rooms|Dialout]. Once an admin specifies the default tab, a user cannot change it.
• Please Note: With this release, any .msi argument passed will be stored under HKLM.

Dial In to VidyoConnect Calls Using a Legacy Device

• Legacy device users (H.323 and SIP endpoints) running VidyoGateway™ versions 4.2 and 3.5.2 can now dial direct and connect successfully to VidyoConnect endpoints.

When?

On-premises customers can download this version on October 24, 2019 and cloud customers will automatically be upgraded on November 7, 2019.

What Actions Can I Take Now?

For details about the new features and known issues for this release, refer to the following link: VidyoConnect for Desktop: Releases on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Enhanced Far End Camera Control (FECC) Capability

• In this version, we enhanced the pan and tilt of the FECC functionality so the Camera Controller can now move the camera quickly and continuously rather than with only small incremental nudges.
• This enhancement allows users, including those in healthcare or education, to smoothly and precisely move the remote camera to specific areas of the room to obtain a better view of patients, educational materials, and so on.
• For example, acute healthcare nurses and other professionals in an eICU can now use FECC to quickly and smoothly pan and tilt the camera to view the vitals monitor, medication drip, patient's face, vent, or any other area of the patient's room. 
• Note: This version only enhances the pan and tilt capabilities. A future release will improve the zoom-in and zoom-out experience.
• Requirements: To use the new smooth adjustment FECC capability, both the Camera Controller and the Camera Owner must use version 19.3.1 or later of the VidyoConnect desktop application.
• For more information about the FECC capability, including the list of supported cameras, refer to the Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile article.

Polish Language Support for the VidyoConnect Desktop Application

• If you speak Polish, you can now enjoy viewing the VidyoConnect desktop application in the Polish language.

When?

On-premises customers can download this version on August 15, 2019 and cloud customers will automatically be upgraded on August 15, 2019.

What Actions Can I Take Now?

For more information about the resolved and known issues for this release or to learn more about using the FECC capability, refer to the following links: 

• VidyoConnect for Desktop: Releases
• Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

With this release of VidyoConnect version 19.2.0, you can: 

• Moderate meetings with in-call controls.
• Create a moderator PIN allowing other registered participants to become the moderator.
• View real-time microphone audio levels in Device Settings.
• Experience new and enhanced window controls and positioning in the application and when sharing.
• Use new buttons in the mini-view share window to minimize, mute microphone, and mute camera.
• Receive a notification when a mobile participant in a call takes a snapshot of you or of the content you are sharing.

When?

On-premises customers can download this version on June 6, 2019 and cloud customers will automatically be upgraded on June 6, 2019.

Actions

For more information about the resolved and known issues for this release or to learn more about using the moderator capability, refer to the following links: 

• VidyoConnect for Desktop: Releases
• Using the Moderation Capability in the VidyoConnect for Desktop Application

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In Brief

With this release of VidyoConnect version 19.1.3, Vidyo improved the resolution during content share.

When?

Vidyo will be performing a staggered release per each environment on Monday, May 13, 2019.

Actions

For more information about this release, read the summary below, or for more details click the following link:

• VidyoConnect for Desktop: Releases

What's New? 

Improved Resolution During Content Share

• Vidyo resolved an issue where content share was appearing blurry to some users. 
• To learn more, click VidyoConnect for Desktop: Releases.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In VidyoConnect version 19.1.2, Vidyo resolved one issue. If you'd like to get additional details about this release, refer to the VidyoConnect for Desktop: About Version 19.1.2 article.

Important Notice: Version 19.1.2 will be released Thursday, April 18, 2019. In order to better serve you with a predictable release schedule, you will receive advance notice of future releases rather than receiving notice on the day of the release.

What's New?

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade you to version 19.1.2 on April 18th.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  
• If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on April 5th.
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article.
• If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  
  

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

Vidyo is happy to announce that version 19.1.0 of the VidyoConnect desktop application includes integration support for TytoCare, a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.

Important Notice: Version 19.1.0 will be released Thursday, February 7, 2018. In order to better serve you with a predictable release schedule, you will receive advance notice of future releases rather than receiving notice on the day of the release.

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 19.1.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade you to version 19.1.0 on February 7th.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  
  
• If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on February 7th.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In version 18.5.0, we've introduced a new feature that lets you more easily call your legacy contacts by adding them as favorites to your Contacts list. In addition, for our healthcare customers, we now allow guest users access to the digital stethoscope feature.

Important Notice: Version 18.5.0 will be released next Thursday, December 6, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receiving notice on the day of the release.

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.5.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal on December 6, 2018.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  
  
  
• If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on December 6, 2018.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you're enjoying VidyoConnect, your meeting solution for team collaboration that speeds up global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. Read more below about our latest features.

Important Notice: The features below will be released next Thursday, November 8th, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receive notice on the day of the release.

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect for Desktop: About Version 18.4.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect is Vidyo's meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

In the 18.3.1 release, we've resolved a video performance issue from the previous 18.2.4 version. Please read below for more information.   

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.1 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you are enjoying the advantages from VidyoConnect™, which provides all-inclusive, enterprise-grade video collaboration and unlimited legacy endpoint connectivity across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Please read more below about our new features available with this release.  

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.0  and VidyoConnect for Mobile: About Version 18.3.0  articles on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect is a meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. Our enterprise meeting solution provides team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

In our continued effort to safeguard your security and improve the performance of our applications, we've resolved an important issue in the 18.2.4 release. Please read below for more information.   

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.2.4 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We hope you've been enjoying VidyoConnect™, the enterprise meeting solution for team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Vidyo continually works to safeguard your data protection, security, and privacy. In accordance with this, we've resolved an important issue in the 18.2.3 release. Please read below for more information.  

What's New?

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect: About Version 18.2.3 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

VidyoConnect™ offers a synthesized experience across desktop, WebRTC, and mobile devices and is Vidyo's ultimate meeting solution for team collaboration. In the 18.2.1 and 18.2.2 releases, we’ve continued to improve the usability and reliability of VidyoConnect by resolving a few issues. Please read more below.

We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, refer to the VidyoConnect: About Version 18.2.1 and VidyoConnect: About Version 18.2.2 articles on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

As VidyoConnect for Desktop continues to evolve, we want to announce our newest device control feature: the Speaker button. This feature allows you to quickly disable the audio in the VidyoConnect application. Read more below.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect: About Version 18.2.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

We at Vidyo hope you've been enjoying VidyoConnect, the enterprise meeting solution for team collaboration that we introduced in November.  If you haven't tried it yet, we invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

Whether you've been using VidyoConnect from its introduction or you're just switching over now, we're sure you'll enjoy the new features that we've added in this release. For more information, see below: 

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect: About Version 18.1.0 article on the Vidyo Help Center.

What's Next?

• If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.
  
  
• If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.
  
  
• If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.