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VidyoConnect for Desktop: Product Bulletins

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This article includes the Product Bulletins for the VidyoConnect for Desktop releases since VidyoConnect for Desktop version 18.1.0.

 


2020 Releases

 

VidyoConnect for Desktop Version 20.2.0: General Availability Release

 

Product Bulletin No. 1287

 

 

 

VidyoConnect™ for Desktop Version 20.2.0

What's New? 

Friendly Device Selection

  • Friendly Device Selection enables you to:
    • View which speaker, microphone, and camera devices you’re using while you're in a VidyoConnect call.
    • Easily switch to a new device.
    • Clearly see whenever the device selection has been changed.
  • For more information, refer to the "Using Friendly Device Selection" section of the Using VidyoConnect: About Each Feature article.

Video Preferences

  • Video Preferences allows you to select from four pre-configured performance profiles:
    • High-Quality Video — This option provides the best video experience possible on your device and network.
    • Resource-Optimized Video — This default option provides a great video experience while conserving processing power and bandwidth.
    • Voice + Content — This option provides an audio-only experience with the ability to view and share content. (Your video and cameras will be disabled.)
    • Room Content Share — This option is for VidyoRoom conference users who want wireless content sharing and viewing. Benefits include reduced audio issues (such as echos) and no need for extra cables.
  • For more information, refer to these articles:
    • If you are a user and want details about how to use this feature, refer to the "Using the Video Preferences" section of the Using VidyoConnect: About Each Feature article.
    • If you are an admin and want to configure this feature using the MSI installer or Custom Invocation, refer to the "Using the VidyoConnect for Desktop MSI Installer" section or the "Using Custom Invocation" section of the Using VidyoConnect: Admin-Level Functions article.

Relocation of Whiteboard Feature

  • When you click the Share applications  button on the VidyoConnect toolbar, you will now see the whiteboard as one of the applications that you can share.
  • The Share Whiteboard  button has been removed from the toolbar, thereby preventing novice users from inadvertently selecting the wrong button when they want to share content.
  • For information about how to share content and use the whiteboard, refer to the "Using the Content/Screen Share Feature" and "Using the Whiteboard" sections of the Using VidyoConnect: About Each Feature article.

Ukrainian Language Support

  • If you're a Ukrainian speaker, you can now enjoy viewing the VidyoConnect desktop application in the Ukrainian language.

VidyoConnect Login Via Custom Invocation

  • Custom Invocation now includes a new feature that enables admins to keep users logged in to the VidyoConnect application by providing their credentials.
  • The following arguments are supported:
    • username
    • password
    • logoutIfLogin 
    • keepMeSignIn
  • This feature is available only if it is supported by the portal and only for non-SAML authentication.
  • If you are an admin and want to set up VidyoConnect login using Custom Invocation, refer to the "Using Custom Invocation" section of the Using VidyoConnect: Admin-Level Functions article.
     

When?

On-premises customers can download this version on July 31, 2020, and cloud customers will automatically be upgraded on August 20, 2020.
 

What Actions Can I Take Now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

 

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coveragePlease contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 20.1.2: General Availability Release

 

Product Bulletin No. 1282

 

 

 

VidyoConnect™ for Desktop Version 20.1.2

What's New? 

Support for Always-on-Top Window Mode

  • When Always-on-Top mode is set, the VidyoConnect desktop application window always remains on top of other windows.
  • System administrators can enable or disable this feature using the VidyoConnect for Desktop MSI installer which now supports the ALWAYSONTOP install parameter. This parameter is saved in the registry under the local machine (HKLM).
    • If the ALWAYSONTOP parameter is passed with a value = 1, the VidyoConnect desktop application will always remain on top of other applications.
    • If the ALWAYSONTOP parameter is not passed or is passed with a value = 0, the VidyoConnect desktop application will remain on top of other applications only while content is being shared.
  • For more information about the MSI installer, refer to the VidyoConnect for Desktop MSI Installer article.

Updates for Epic Context-Aware Linking (CAL) Users

  • When a user who does not yet have the VidyoConnect desktop application installed clicks an Epic CAL link to a meeting, that user will no longer automatically join the meeting after the VidyoConnect installation is completed.
    • Instead, after installation, the VidyoConnect desktop application will display this message: "Please go back to the browser and reload the page with the room link".
    • NOTE: You must upgrade to VidyoPortal version 19.3.0.335 or later in order for this update to take effect.
  • If an Epic CAL user is on a VidyoConnect call for six hours without any other participants, the VidyoConnect application will drop the call.
     

When?

On-premises customers can download this version on May 25, 2020 and cloud customers will automatically be upgraded on May 28, 2020
 

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.
 

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please reach out by email or phone to your Vidyo Support Team location as listed in the Contact Us article.  
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 20.1.1: General Availability Release

 

Product Bulletin No. 1276

 

 

 

VidyoConnect™ for Desktop Version 20.1.1

What's New? 

Support for Direct Dial Using Custom Invocation 

  • The direct dial Custom Invocation feature allows third-party partners and developers to initiate direct calls from the VidyoConnect desktop application.
  • To enable the direct dial feature, set Custom Invocation with the directDial parameter. For more information, refer to the Using Custom Invocation article.
  • NOTE: This feature is not yet available for VidyoConnect customers using WebRTC.

Resolved Issues

  • In this release, Enghouse Vidyo resolved several bugs to improve performance and usability.
  • Additionally, for version 20.1.0 of the VidyoConnect desktop application, a Google Calendar™ integration issue was resolved. For more information, please refer to the Important Notice: Google Calendar Integration Outage Issue article. 

When?

On-premises customers can download this version on April 27, 2020 and cloud customers will automatically be upgraded on May 7, 2020.

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


VidyoConnect for Desktop Version 20.1.0: General Availability Release

For more information about this release, please refer to the VidyoConnect for Desktop: Releases article. (No Product Bulletin was issued for this release).

 


2019 Releases


 

VidyoConnect for Desktop Version 19.4.2: General Availability Release

Product Bulletin No. 1267 

VidyoConnect™ for Desktop Version 19.4.2

What's New? 

Fixed Issues

  • This release includes minor fixes and improvements that impact specific users.  

Microsoft® Outlook Integration Updates

  • Digitally signed utility executables are now shipped with the VidyoConnect desktop application. These utilities are used for Microsoft Outlook integration and are also used in the VidyoConnect upgrade process. 

For more details about the items listed above and about other fixed issues in this release, please refer to version 19.4.2 in the VidyoConnect for Desktop: Releases article on the Vidyo Help Center. 

When?

On-premises customers can download this version on December 16, 2019 and cloud customers will automatically be upgraded on January 2, 2020.

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoConnect for Desktop: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 19.4.1: General Availability Release

Product Bulletin No. 1262 

VidyoConnect™ for Desktop Version 19.4.1

What's New? 

View the Three Latest Active Speakers 

  • The names of the three latest active speakers will continually be listed in the new active speaker pop-up on the VidyoConnect desktop application.
    • Look in the upper-left corner of the application to see the name of the current active speaker on the pop-up. 
      • Click the Open button open button.png to view the other two most recent active speakers.
      • Move the pop-up anywhere in the VidyoConnect application by clicking and dragging it. 

Change Your Default Tab View Upon Application Launch

  • You can now select which tab opens when the VidyoConnect desktop application launches. Currently, the Rooms tab displays by default, but you can now switch your default tab to the Calendar, Contacts, or Dial Out tab instead.
    • Click the Settings button SettingsButton..png in the upper-right corner of the VidyoConnect desktop application. Then, from the General Tab, select one of the tab options as your default tab.
  • A system admin using a .msi deployment can specify the default tab by passing the DEFAULTTAB argument with one of these values: [Meetings|Contacts|Rooms|Dialout]. Once an admin specifies the default tab, a user cannot change it.
    • Please Note: With this release, any .msi argument passed will be stored under HKLM.

Dial In to VidyoConnect Calls Using a Legacy Device

  • Legacy device users (H.323 and SIP endpoints) running VidyoGateway™ versions 4.2 and 3.5.2 can now dial direct and connect successfully to VidyoConnect endpoints.

When?

On-premises customers can download this version on October 24, 2019 and cloud customers will automatically be upgraded on November 7, 2019.

What Actions Can I Take Now?

For details about the new features and known issues for this release, refer to the following link: VidyoConnect for Desktop: Releases on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 19.3.1: General Availability Release

Product Bulletin No. 1256 

VidyoConnect Version 19.3.1

What's New? 

Enhanced Far End Camera Control (FECC) Capability

  • In this version, we enhanced the pan and tilt of the FECC functionality so the Camera Controller can now move the camera quickly and continuously rather than with only small incremental nudges.
  • This enhancement allows users, including those in healthcare or education, to smoothly and precisely move the remote camera to specific areas of the room to obtain a better view of patients, educational materials, and so on.
    • For example, acute healthcare nurses and other professionals in an eICU can now use FECC to quickly and smoothly pan and tilt the camera to view the vitals monitor, medication drip, patient's face, vent, or any other area of the patient's room. 
  • Note: This version only enhances the pan and tilt capabilities. A future release will improve the zoom-in and zoom-out experience.
  • Requirements: To use the new smooth adjustment FECC capability, both the Camera Controller and the Camera Owner must use version 19.3.1 or later of the VidyoConnect desktop application.

Polish Language Support for the VidyoConnect Desktop Application

  • If you speak Polish, you can now enjoy viewing the VidyoConnect desktop application in the Polish language.

When?

On-premises customers can download this version on August 15, 2019 and cloud customers will automatically be upgraded on August 15, 2019.

What Actions Can I Take Now?

For more information about the resolved and known issues for this release or to learn more about using the FECC capability, refer to the following links: 

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect desktop application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 19.2.0: General Availability Release

 

Product Bulletin No. 1251 

 

 

VidyoConnect Version 19.2.0

What's New? 

With this release of VidyoConnect version 19.2.0, you can: 

  • Moderate meetings with in-call controls.
  • Create a moderator PIN allowing other registered participants to become the moderator.
  • View real-time microphone audio levels in Device Settings.
  • Experience new and enhanced window controls and positioning in the application and when sharing.
  • Use new buttons in the mini-view share window to minimize, mute microphone, and mute camera.
  • Receive a notification when a mobile participant in a call takes a snapshot of you or of the content you are sharing.

When?

On-premises customers can download this version on June 6, 2019 and cloud customers will automatically be upgraded on June 6, 2019.

Actions

For more information about the resolved and known issues for this release or to learn more about using the moderator capability, refer to the following links: 

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 19.1.3: General Availability Release

Product Bulletin No. 1249

 

 

VidyoConnect Version 19.1.3

In Brief

With this release of VidyoConnect version 19.1.3, Vidyo improved the resolution during content share.

When?

Vidyo will be performing a staggered release per each environment on Monday, May 13, 2019.

Actions

For more information about this release, read the summary below, or for more details click the following link:

What's New? 

Improved Resolution During Content Share

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 19.1.2: General Availability Release

Product Bulletin No. 1246

 

 

Vidyo is Pleased to Announce Version 19.1.2 of the VidyoConnect™ Desktop Application

In VidyoConnect version 19.1.2, Vidyo resolved one issue. If you'd like to get additional details about this release, refer to the VidyoConnect for Desktop: About Version 19.1.2 article.

Important Notice: Version 19.1.2 will be released Thursday, April 18, 2019. In order to better serve you with a predictable release schedule, you will receive advance notice of future releases rather than receiving notice on the day of the release.

What's New?

Resolved Issue

In version 19.1.2, Vidyo resolved an issue to improve the performance and usability of the VidyoConnect for desktop application.  If you'd like to get more information about this resolved issue, refer to the VidyoConnect for Desktop: About Version 19.1.2 article.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade you to version 19.1.2 on April 18th.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  • If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on April 5th.
  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article.
  • If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 19.1.1: General Availability Release

Product Bulletin No. 1245 

 

 

Vidyo is Pleased to Announce Version 19.1.1 of the VidyoConnect™ Desktop Application

VidyoConnect version 19.1.0 introduced integration support for TytoCare, a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician. When used in conjunction with the VidyoConnect desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing.

In VidyoConnect version 19.1.1, we've enhanced the TytoCare integration workflow and we’ve made it easier for users to troubleshoot TytoCare issues.

Important Notice: Version 19.1.1 will be released Thursday, March 7, 2019. In order to better serve you with a predictable release schedule, you will receive advance notice of future releases rather than receiving notice on the day of the release.

What's New?

Detection of In-Progress Tyto Exams

When a remote clinician user attempts to start a new Tyto exam, the VidyoConnect application now detects if any Tyto exams are currently in progress. This avoids the scenario where the clinician is prevented from starting a new exam because a previous exam was accidentally left open (which could occur, for example, if the clinician is dropped from a direct call).

Troubleshooting with Tyto Server Error Codes

To enable you to troubleshoot more effectively, TytoCare-related error messages now include the Tyto server error codes.

Resolved Issues

  • Fixed a privacy issue where, in VidyoConnect meetings where the muteCameraOnJoin=true custom invocation string was set and the Waiting Room feature was enabled,  the camera was not muted even though the UI showed it as muted.
  • Fixed an issue where the active speaker’s tile occasionally switched back and forth with a non-speaking participant's tile when two or more remote participants were not muted and were producing low background noise.
  • Fixed an issue where the incorrect VidyoConnect version number was displayed when viewed using Mac OS.

Want More Info?

If you'd like to get additional details about this release or about TytoCare integration:

  • Refer to the VidyoConnect for Desktop: About Version 19.1.1 article for more information about this release and the known and resolved issues.
  • Refer to the Using the VidyoConnect Desktop Application with TytoCare Integration article for information about how to set up and use the TytoCare integration with your VidyoConnect desktop application.
  • Refer to the Configuring TytoCare Integration article for information about how to enable TytoCare integration in the Super Admin portal and then configure it in each Tenant Admin portal. Please note that TytoCare integration requires VidyoConnect version 19.1.0 or later as well as VidyoPortal™ version 18.4.0 or later.
  • Contact our Sales team at sales@vidyo.com if your healthcare organization is interested in learning more about TytoCare integration.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade you to version 19.1.1 on March 7th.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please contact your customer success manager (CSM) or email  customersuccess@vidyo. com .
  • If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on March 7th.

Vidyo Roadmap Webinar Series - March 2019 

Vidyo is pleased to bring you the next quarterly webinar series to help make you aware of the latest and greatest with our products and provide you with insights into what's coming down the road. Three 45-minute webinars will take place as follows: 

You are welcome to join one or all of the webinars. Select the links above to register to join the live webinars, or we will send you links to the recordings.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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VidyoConnect for Desktop Version 19.1.0: General Availability Release

Product Bulletin No. 1240

 

Vidyo Logo
Vidyo is Pleased to Announce Version 19.1.0 of the VidyoConnect™ Desktop Application

Vidyo is happy to announce that version 19.1.0 of the VidyoConnect desktop application includes integration support for TytoCare, a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.

Important Notice: Version 19.1.0 will be released Thursday, February 7, 2018. In order to better serve you with a predictable release schedule, you will receive advance notice of future releases rather than receiving notice on the day of the release.

What's New?

TytoCare Integration

  • When the Tyto device is used in conjunction with the VidyoConnect desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing. 
    • The integration enables the TytoCare solution to act as a robust extension of the remote clinicians’ diagnostic capabilities by allowing them to see and speak with patients while conducting virtual stethoscope, otoscope, skin, and other basic medical exams. Combined, the TytoCare Professional (TytoPro/TytoClinic) solution and the Vidyo telehealth solution provide a single cohesive workflow for telehealth providers.
    • For more information, refer to the Using the VidyoConnect Desktop Application with TytoCare Integration article on the Vidyo Help Center.
  • The TytoCare integration requires VidyoConnect version 19.1.0 as well as VidyoPortal™ version 18.4.0.
  • If your healthcare organization is interested in using the TytoCare integration features, please contact our Sales team at sales@vidyo.com.

New Settings Layout

  • The VidyoConnect desktop application settings has a fresh new look! You can still find the Settings button  at the top right corner of the application, but it will now open a tabbed window that consolidates General settings, Audio/Video settings, Account details, Integrations (including calendar), About details, and Help details (including generating logs for troubleshooting).

macOS® Mojave Camera/Microphone Permissions Reminder

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 19.1.0 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade you to version 19.1.0 on February 7th.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.
  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  
  • If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on February 7th.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


2018 Releases


 

VidyoConnect for Desktop Version 18.5.0: General Availability Release

Product Bulletin No. 1235

 

Vidyo Logo
Vidyo is Pleased to Announce VidyoConnect™ for Desktop Version 18.5.0

In version 18.5.0, we've introduced a new feature that lets you more easily call your legacy contacts by adding them as favorites to your Contacts list. In addition, for our healthcare customers, we now allow guest users access to the digital stethoscope feature.

Important Notice: Version 18.5.0 will be released next Thursday, December 6, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receiving notice on the day of the release.

What's New?

Add Legacy Endpoints to Your Favorite Contacts

  • If you often use the VidyoConnect application to call the same legacy H.323/SIP/Telephony endpoints, you can now add those endpoints as favorite contacts in your VidyoConnect Contacts list.
  • To add an endpoint as a favorite, search for the legacy contact using the Search bar, and then click  next to their alias in the results.
    • For example, let's say you often call your customer's Polycom system, which has an alias of "Polycom Legacy Device" in your VidyoConnect application. Search for "Polycom", click the  that appears next to "Polycom Legacy Device", and then it will appear as a favorite in your Contacts list every time you use the VidyoConnect app.


    • You can dial out to the legacy endpoint by clicking the CALL button.


  • To remove a legacy endpoint contact, simply click the star next to 'Remove from my contacts'  or click the that appears next to the contact under Search results. 

Guest User Access to Digital Stethoscopes

  • The digital stethoscope feature has been available since VidyoConnect version 18.3.0 and VidyoPortal version 18.3.0.
  • Previously, the digital stethoscope feature was restricted to registered users, whereby patient-side users (a.k.a., "stethoscope owners”) were required to be signed in in order for remote physicians to access the stethoscope audio during a VidyoConnect call. Now, both patient-side users and physician users are allowed to access the stethoscope feature as guest users.
  • For more information, please refer to the Using the VidyoConnect Digital Stethoscope Feature article.

Reminder

  • Sign up for service announcements at the Vidyo Status Page by selecting Subscribe at the top right. You can visit this site anytime to view past and current cloud-related announcements.

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.5.0 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal on December 6, 2018.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please  contact your customer success manager (CSM) or email  customersuccess@vidyo. com .  

  • If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on December 6, 2018.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 18.4.0: General Availability Release

Product Bulletin No. 1230

 

Vidyo Logo
Vidyo is Pleased to Announce VidyoConnect™ for Desktop Version 18.4.0

We hope you're enjoying VidyoConnect, your meeting solution for team collaboration that speeds up global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. Read more below about our latest features.

Important Notice: The features below will be released next Thursday, November 8th, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receive notice on the day of the release.

What's New?

Auto Answer

  • This feature allows users and admins to configure their VidyoConnect desktop application to automatically answer incoming calls.
  • Once enabled, whenever you receive an incoming call, the VidyoConnect UI will display a message for three seconds indicating who is calling you. If you do not manually answer or decline the call within three seconds, the VidyoConnect application will automatically answer and connect you to the call.
  • User selection is saved per portal and user account, allowing multiple users using the same desktop system to set different auto start preferences.
  • You can enable auto answer using your VidyoConnect Device Settings, the Custom Invocation feature, or the MSI file as the Microsoft® Windows system administrator.

Auto Start

  • This feature allows users and admins to configure their VidyoConnect application to automatically launch whenever their desktop system reboots.
  • User selection is saved per user account, allowing multiple users using the same desktop system to set different auto start preferences.
  • You can enable auto start using your VidyoConnect Device Settings, the Custom Invocation feature, or the MSI file as the Microsoft® Windows system administrator.

Digital Stethoscope

  • The VidyoConnect digital stethoscope feature gives telehealth providers the ability to perform reliable and accurate auscultations from any location.
  • This feature is available beginning with VidyoConnect version 18.3.0 and VidyoPortal version 18.3.0.
  • For more information, see the Using the VidyoConnect Digital Stethoscope Feature article on the Vidyo Help Center.

Resolved Issues

  • In this release, we’ve resolved a number of issues for enhanced system stability and usability.

Reminder

  • Sign up for service announcements at the Vidyo Status Page by selecting Subscribe at the top right. You can visit this site anytime to view past and current cloud-related announcements.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect for Desktop: About Version 18.4.0 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 18.3.1: General Availability Release

Product Bulletin No. 1227

 

Vidyo Logo
Vidyo Is Pleased to Announce VidyoConnect™ for Desktop Version 18.3.1

VidyoConnect is Vidyo's meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

In the 18.3.1 release, we've resolved a video performance issue from the previous 18.2.4 version. Please read below for more information.   

What's New?

Resolved Issue 

In VidyoConnect version 18.2.4, Vidyo discovered and resolved an issue where, in certain scenarios, the VidyoConnect application would prevent the operating system from going into suspend/sleep mode and displaying a screen saver. However, black video tiles then occasionally began to appear during some video calls as a result of the fix.

In version 18.3.1, we have resolved the black tiles issue in addition to the previous screen saver issue. Therefore, the VidyoConnect application should now allow the operating system to go into suspend/sleep mode without causing black tiles to appear during active video calls.

Reminder

Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right. You can now visit this site anytime to view past and current product bulletins and cloud-related announcements.

 

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.1 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop and Mobile Version 18.3.0: General Availability Release

Product Bulletin No. 1224

 

Vidyo Logo
Vidyo is Pleased to Announce VidyoConnect™ for Desktop and Mobile Version 18.3.0

We hope you are enjoying the advantages from VidyoConnect™, which provides all-inclusive, enterprise-grade video collaboration and unlimited legacy endpoint connectivity across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Please read more below about our new features available with this release.  

What's New?

Far End Camera Control (Desktop and Mobile)

  • This innovative feature allows registered and guest participants in a call to remotely control a supported Pan-Tilt-Zoom (PTZ) camera connected to a far end VidyoConnect desktop or VidyoRoom endpoint.
    • FECC works with VidyoPortal version 17.1.0 or later and must be enabled under Device Settings by the camera owner prior to joining a VidyoConnect call.
  • FECC allows users, including those in healthcare and education settings, the ability to remotely move a PTZ camera to obtain better views of patients, educational materials, and other points of interest.  
  • To learn more about using the FECC capability and to view a list of FECC-supported cameras, refer to the Using the VidyoConnect Far End Camera Control (FECC) Capability for Desktop and Mobile article
Login Banner (Desktop Only)
  • VidyoConnect for Desktop can now display a configurable banner to users as soon as they successfully log in to the VidyoConnect application.
  • The banner could display, for example, a welcome message, information about your company, or security information that users need to read and acknowledge.
  • To customize the banner as a VidyoPortal Super Admin, refer to the Customizing the Login and Welcome Banners article. 
 

End User License Agreement (EULA)  (Desktop and Mobile)

  • After you install the VidyoConnect application, you can now read and accept Vidyo’s EULA before you first launch the application. 
  • You will not be prompted to accept the EULA again unless the application is re-installed or upgraded with a new EULA version.

Terms and Conditions  (Desktop and Mobile)

  • In accordance with data privacy regulations, you will now be prompted to read and accept our updated User Terms and Conditions and Privacy Policy the first time you log in to the VidyoConnect application. 

    • This applies to registered VidyoCloud™ customers including auto-login users, SAML-authenticated users, guest users on the VidyoCloud portal, and those using VidyoCloud portal endpoints such as VidyoRoom.
    • This does not apply to customers using older versions of VidyoConnect software or on-premises customers.
Reminder
  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right.  You can now visit this site anytime to view past and current product bulletins and cloud-related announcements. 
 

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.3.0  and VidyoConnect for Mobile: About Version 18.3.0  articles on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 18.2.4: General Availability Release

Product Bulletin No. 1223

  

Vidyo Logo
Vidyo Is Pleased to Announce VidyoConnect™ for Desktop Version 18.2.4

VidyoConnect is a meeting solution for team collaboration that speeds global alignment across your enterprise, allowing for better-informed decisions, faster responses, and deeper trust. Our enterprise meeting solution provides team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

In our continued effort to safeguard your security and improve the performance of our applications, we've resolved an important issue in the 18.2.4 release. Please read below for more information.   

What's New?

Resolved Issue 

  • Vidyo discovered an issue in certain scenarios where the VidyoConnect application would prevent the operating system from going into suspend/sleep mode. The 18.2.4 release has resolved this issue; therefore, when there are no active conferences, the VidyoConnect application will now correctly allow the operating system to go into suspend/sleep mode.
Reminder
  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right.  You can now visit this site anytime to view past and current product bulletins and cloud-related announcements. 
 

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.2.4 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premises customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 18.2.3: General Availability Release

Product Bulletin No. 1216

 

Vidyo Logo
Vidyo Is Pleased to Announce VidyoConnect for Desktop Version 18.2.3

We hope you've been enjoying VidyoConnect™, the enterprise meeting solution for team collaboration that offers a unified experience across desktop, WebRTC, and mobile devices. We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

Vidyo continually works to safeguard your data protection, security, and privacy. In accordance with this, we've resolved an important issue in the 18.2.3 release. Please read below for more information.  

What's New?

Resolved Issue 

  • You will be properly muted at all times by the microphone mute button. We eliminated a very rare scenario where microphone audio continued to be sent even when the microphone was muted in the application.
Reminder
  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right.  You can now visit this site anytime to view past and current product bulletins and cloud-related announcements. 
 

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect: About Version 18.2.3 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 18.2.1 and 18.2.2: General Availability Release

Product Bulletin No. 1213

 

Vidyo Logo
Vidyo Is Pleased to Announce VidyoConnect for Desktop Versions 18.2.1 and 18.2.2

VidyoConnect™ offers a synthesized experience across desktop, WebRTC, and mobile devices and is Vidyo's ultimate meeting solution for team collaboration. In the 18.2.1 and 18.2.2 releases, we’ve continued to improve the usability and reliability of VidyoConnect by resolving a few issues. Please read more below.

We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

What's New?

Resolved Issues in Version 18.2.1

  • Users can now join calls again when using Firefox® version 59, and hear the audio and view the video when using VidyoConnect for WebRTC.
  • A high memory usage/leak issue was reported to Mozilla. For more details, refer to this bug report.  Vidyo has introduced a resolution to this issue in release 18.2.2. Read below for more information. 

Resolved Issues in Version 18.2.2

  • Vidyo identified a memory leak issue which was reported to Mozilla for the 18.2.1 release. Although the Mozilla bug still exists, a workaround was implemented to resolve the impact when using VidyoConnect.  When you run VidyoConnect in the Firefox browser, your operating system will no longer experience abnormal memory usage. 
  • Gmail has recently blocked users from sending .cab files, which were used by VidyoConnect for Desktop for diagnostic reports. With this release, the diagnostic reports are now saved with a ".vcab" extension to allow sending the diagnostic report.
  • If you miss a VidyoConnect call, the "Missed Call" translation in Japanese now reads correctly. 
Reminder
  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right.  You can now visit this site anytime to view past and current product bulletins and cloud-related announcements. 
 

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, refer to the VidyoConnect: About Version 18.2.1 and VidyoConnect: About Version 18.2.2 articles on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 18.2.0: General Availability Release

Product Bulletin No. 1211

 

Vidyo Logo
Vidyo Is Pleased to Announce VidyoConnect for Desktop Version 18.2.0

As VidyoConnect for Desktop continues to evolve, we want to announce our newest device control feature: the Speaker button. This feature allows you to quickly disable the audio in the VidyoConnect application. Read more below.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

What's New?

Devices Control

  • With VidyoConnect for Desktop version 18.2.0, you can now control your speaker in a call similarly to how you mute and unmute your microphone and camera. To mute the conference speaker, simply click the new Speaker button that is located to the left of the Microphone button within the VidyoConnect for Desktop application.

  • You can also right-click the Speaker button to switch between different devices. When using a Firefox® browser, you can mute and unmute the speaker; however, you cannot right-click the Speaker button to select a new device.

  • The new Speaker feature is available with the VidyoConnect desktop and WebRTC applications.  The Speaker feature is not yet available for mobile devices.

Resolved Issues

  • In this release, we’ve continued to improve the usability and reliability of VidyoConnect by resolving a number of issues.
Reminder
  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right.  You can now visit this site anytime to view past and current product bulletins and cloud-related announcements. 
 

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect: About Version 18.2.0 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

 


 

VidyoConnect for Desktop Version 18.1.0: General Availability Release

Product Bulletin No. 1204

 

Vidyo Logo
Vidyo is Happy to Announce VidyoConnect™ for Desktop Version 18.1.0 

We at Vidyo hope you've been enjoying VidyoConnect, the enterprise meeting solution for team collaboration that we introduced in November.  If you haven't tried it yet, we invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

Whether you've been using VidyoConnect from its introduction or you're just switching over now, we're sure you'll enjoy the new features that we've added in this release. For more information, see below: 

Whiteboard Feature

  • A whiteboard is an important collaboration tool that helps meeting participants visualize concepts and ideas, and with version 18.1.0, Vidyo is happy to announce a whiteboard feature available with the VidyoConnect desktop application.
  • With a simple click of the Whiteboard  button, you can open a whiteboard, share it, and add text or draw using multiple tools and colors.

  • Meeting participants using the VidyoConnect desktop application can simply request to annotate, and the whiteboard owner gives them control.
     
  • You can create multiple whiteboards during your conference, and then save them to your desktop as a JPG, PNG, or PDF.

  • For more information, see the Using the VidyoConnect for Desktop Whiteboard Feature article on the Vidyo Help Center.

Localized User Interface

  • We’ve localized the VidyoConnect user interface into six additional languages. Therefore, if English is not your primary language, you can select to view the VidyoConnect UI in one of these languages instead:

    • French
    • German
    • Italian
    • Japanese
    • Simplified Chinese
    • Spanish
  • If your operating system language is set to one of these six languages, VidyoConnect automatically chooses that language for your UI; otherwise, it defaults to English. You can, however, easily change it from English to any one of these other languages from the Settings menu.

Waiting Room Feature

  • The Waiting Room feature prevents meeting participants who are using the VidyoConnect desktop application from seeing or hearing each other until the room owner joins the room.

  • As an administrator, you can enable or disable this feature from the Room Attributes page on the Tenant Admin portal. Before upgrading to version 18.1.0, we recommend that you check your settings to ensure that they are set appropriately for your Tenant. For more information, see the Configuring Room Attributes article on the Vidyo Help Center.
     
    • The Waiting Room feature is supported starting with version 18.1.0 of VidyoConnect for Desktop. Support for VidyoConnect for Mobile endpoints will be announced as it becomes available.

  • For more information about the Waiting Room feature, see the Using the VidyoConnect for Desktop Waiting Room Feature article on the Vidyo Help Center.

Support for Bandwidth Allocation

  • Tenant Admins are now able to control the bandwidth allocation per user group. If you’re a Tenant Admin, see the Managing Groups as the Tenant Admin article on the Vidyo Help Center for more information.

Resolved Issues

  • In this release, we’ve continued to improve the reliability and security of VidyoConnect by resolving a number of issues.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoConnect: About Version 18.1.0 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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