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VidyoConnect Room and VidyoRoom: Product Bulletins

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This article includes the Product Bulletins for the VidyoRoom releases since VidyoRoom version 3.3.19.

 

2021 Releases

 

VidyoConnect Room and VidyoRoom Version 21.2.4: General Availability Release

Product Bulletin No. 1351

 

VidyoConnect™ Room and VidyoRoom™ Version 21.2.4

What's new in this release? 

Resolved Issues

  • This release resolves several issues to improve the experience of VidyoConnect Room and VidyoRoom. 

When?

  • On-premises customers can download this version starting from December 15, 2021. 
  • Cloud customers will be automatically upgraded by December 18, 2021.

What actions can I take now?

For details about the resolved and known issues for this release, refer to the VidyoConnect Room and VidyoRoom: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect Room and VidyoRoom!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoConnect Room and VidyoRoom Version 21.2.3: General Availability Release

Product Bulletin No. 1348

 

VidyoConnect™ Room and VidyoRoom™ Version 21.2.3

What's in this release? 

In this release, we addressed the following issues: 

405 (method not allowed) error from Epic monitor when Button Press URL request is sent from room system

  • To address this issue, we added the HTTP GET method to the Button Press URL configuration to enable some of our customers who require this method to achieve the Button Press URL functionality. On the Admin UI, both the HTTP POST and GET methods are available, with the HTTP POST method being the default.

Connection timeout when retrieving addresses via remote API

  • We have resolved the issue with the system timing out when users are trying to retrieve addresses via the VidyoRoom remote API. 

When?

  • On-premises customers can download this version starting from November 19, 2021. 
  • Cloud customers will be automatically upgraded by November 25, 2021.

What actions can I take now?

For details about the resolved and known issues for this release, refer to the VidyoConnect Room and VidyoRoom: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect Room and VidyoRoom!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
Visit Vidyo  
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VidyoConnect Room and VidyoRoom Version 21.2.2: General Availability Release

Product Bulletin No. 1341

 

VidyoConnect™ Room and VidyoRoom™ Version 21.2.2

What's in this release? 

In this release, we addressed the following issues: 

Pan-Tilt-Zoom (PTZ) camera controls not working as expected

  • We have addressed the issue with PTZ controls reported by users of the "PTZOptics" USB camera.

HDMI-CEC not working on room systems installed using MSI installer

  • We have resolved this issue by updating the MSI installer to include the CEC Library. 

When?

  • On-premises customers can download this version starting from October 15, 2021. 
  • Cloud customers will automatically be upgraded by October 23, 2021.

What actions can I take now?

For details about the resolved and known issues for this release, refer to the VidyoConnect Room and VidyoRoom: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect Room and VidyoRoom!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
Visit Vidyo  
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VidyoConnect Room and VidyoRoom Version 21.2.1: General Availability Release

Product Bulletin No. 1334

 

VidyoConnect™ Room and VidyoRoom™ Version 21.2.1

What's new in this release? 

Option to go back to the main menu from the local content preview and the Horus Scope preview

  • VidyoConnect Room now includes a Back button that enables you to go back to the main screen from the local content preview and the Horus Scope preview under the following conditions:
    • When the room system is idle (not in a conference)
    • When there is only one display
  • This option is useful when using touch screens, with no need for a remote or a keyboard.

When?

On-premises customers can download this version on August 31, 2021 and cloud customers will automatically be upgraded in the coming weeks.

What actions can I take now?

For details about the resolved and known issues for this release, refer to the VidyoConnect Room and VidyoRoom: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect Room and VidyoRoom!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
Visit Vidyo  
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216 Route 17N, 3rd Floor, Rochelle Park, NJ 07662     +1 866.99.VIDYO
® Vidyo, Inc. | Privacy Policy | Terms of Use
 

 

VidyoConnect Room and VidyoRoom Version 21.2.0: General Availability Release

Product Bulletin No. 1327

VidyoConnect™ Room and VidyoRoom™ Version 21.2.0

 

What's new in this release? 

HDMI-CEC support

  • VidyoConnect Room now supports HDMI-CEC when the TV and the room system are connected using the Pulse-Eight USB-CEC adapter. When the room system goes to sleep, HDMI-CEC turns off the TV, and when there is an incoming call, it automatically turns on the TV. This feature also provides a great power-saving benefit.

Option on camera preview mode to go back to the main menu

  • Improved user experience for touch screen users. On a touch screen device, you can now easily go back to the main menu from the Camera Preview (self-view) mode by tapping the back arrow when the room system is idle.

Auto-disconnect from conference

  • Your room system can now automatically disconnect after the last participant leaves.

Button Press URL authentication

  • The Button Press URL can now have additional authentication using these two fields - Username and Password - when invoking a web request.

BZBGEAR camera support

Resolved issues

  • In this release, we've resolved issues to improve the usability and performance of the VidyoConnect Room and VidyoRoom systems. 

When?

On-premises customers can download this version on July 26, 2021 and cloud customers will automatically be upgraded in the coming weeks.

What actions can I take now?

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller at support@vidyocloud.com.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect Room and VidyoRoom!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoConnect Room and VidyoRoom Version 21.1.0: General Availability Release

Product Bulletin No. 1316

VidyoConnect™ Room and VidyoRoom™ Version 21.1.0

What's new in this release? 

Support for an MSI Installer for VidyoConnect Room SE

Epic CAL integration with VidyoConnect Room SE

VidyoConnect Room SE Application mode

  • You can now run VidyoConnect Room SE as an application by enabling Application mode.
    • When in this mode, you can minimize and maximize the VidyoConnect Room SE application, move it behind other apps, view the taskbar, work in other apps using the mouse and keys, and more.   
  • Easily configure Application mode by selecting the Application radio button on the Admin UI Settings tab.



  • For more information, refer to the VidyoConnect Room and VidyoRoom Administrator Guide.

Windows 7 to Windows 10 IoT upgrade for HD-40C

  • You can now upgrade your VidyoRoom HD-40C system from Windows 7 to Windows 10 IoT.
    • This upgrade installs the Classic UI (click here for details about the Modern vs. Classic UI).
  • For information about how to upgrade your HD-40C system to Windows 10 IoT, refer to the Upgrading VidyoRoom Systems to Windows 10 IoT article.

Support for the Logitech Rally Plus room system peripheral

Ability to use Administrator and Standard User accounts on VidyoConnect Room SE

  • You can now run VidyoConnect Room SE on Windows 10 IoT with an Administrator account or a Standard User account.
    • Standard User accounts help protect your system by preventing users from making changes that affect everyone who uses the system, such as deleting files that are required for the system to work. These accounts also enhance security by preventing hackers from installing unwanted programs.
  • When running VidyoConnect Room SE as a Standard User, features that require Administrator privileges (such as network settings) will be disabled and won't display on the UI.

When? 

On-premises customers can download this version on April 13, 2021 and cloud customers will be automatically upgraded in the coming weeks.

What actions can I take now?

For more details about the new features and the resolved and known issues for this release, refer to the VidyoConnect Room and VidyoRoom: Releases article on the Vidyo Help Center.

Need help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of VidyoConnect Room and VidyoRoom!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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2020 Releases

 

VidyoConnect Room Version 20.3.0: General Availability Release

Product Bulletin No. 1300

VidyoConnect™ Room and VidyoRoom™ Version 20.3.0

What's New? 

Introducing the VidyoConnect Room for General Collaboration (Enterprise Customers)

  • Enghouse Vidyo is proud to announce the VidyoConnect Room for General Collaboration, which caters to all business types outside of healthcare, including enterprise and education.
    • Admins can configure the VidyoConnect Room UI as either the General Collaboration or Healthcare system type during setup.
    • For more information about upgrading, and to download the appropriate installer files, refer to the VidyoConnect Room and VidyoRoom Packages article.

Announcing the VidyoControl App

  • You can now control your VidyoConnect Room or VidyoRoom with Enghouse Vidyo’s new touch screen VidyoControl app.
  • With the VidyoControl app, you can access all the room control features you’ve come to expect, such as muting devices, inviting participants, chatting, and more.


Ability to Moderate Your Conference with the VidyoControl App

  • Whether you’re a Healthcare or General Collaboration user, you can now moderate your calls with the VidyoControl app.  
  • As the moderator of the call, you can:
    • Select Presenter or Group mode.
    • Mute all the participants' microphones and cameras.
    • View the list of participants, sort them in various ways, and perform actions on specific participants.
    • Invite others to join the call.
    • Record the call if you have purchased VidyoReplay™.
    • Lock and unlock the room.
  • For information about using the moderator features, refer to the VidyoConnect Room and VidyoControl Application User Guide.

Device Selection with the VidyoControl App

  • You can now use the VidyoControl app Settings screen to select the audio, video, and other devices to be used during video calls, set the volume, allow camera or content share preview, and configure local camera control.
  • Only Healthcare customers can select the Camera mode options: Daylight or Auto.

New VidyoConnect Room Features for General Collaboration Users

  • Device Selection: The Settings screen on the VidyoConnect Room enables you to select the devices that are used during video calls.
  • Video Layout: The Video Layout button enables you to either view all participants in the same-sized tiles or view the loudest speaker in the largest tile.

New VidyoConnect Room Features for Healthcare Users

  • Super Sensitive Mode: The Super Sensitive Mode button allows you to hear or block background noises, such as beeps and alarms.
  • Camera Mode: The Camera Mode button enables you to toggle your camera between Daylight state (for daytime use) and Auto state (for nighttime use).

Pairing VidyoConnect Rooms into Groups 

  • The pairing feature enables you to see a greater number of remote video tiles in your conference by pairing multiple room systems into a group.
    • You can pair different room systems under the same group. For example, you could pair an HD-3 with four displays and an HD-3C with four displays into a group and see 128 participants on the eight displays.
  • From the Admin UI, you select one system as the Primary, which can be controlled by the user. All other systems are Secondary, meaning that they simply join meetings with the Primary system and display the video tiles from remote participants.

Touch Screen Support for VidyoConnect Room

  • The VidyoConnect Room allows users to select options by touching the screen as long as the room system is connected to a supported touch screen display.

Epic API (for VidyoRoom and VidyoConnect Room for Healthcare Users)

When?

On-premises customers can download this version on December 21, 2020 and cloud customers will automatically be upgraded over the next several weeks. 

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Contact your authorized Vidyo Reseller.

For information about Professional Services or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

We hope you enjoy using this version of the VidyoConnect Room and VidyoRoom!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
Vidyo Logo
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VidyoConnect Room Version 20.2.1: General Availability Release 

Product Bulletin No. 1292

VidyoConnect™ Room and VidyoRoom™ Version 20.2.1

What's New? 

Fixed Issues

  • Quicker Response for Pan, Tilt, and Zoom (PTZ) Camera Controls
    • We've updated the Remote Control APIs to quicken the response of the PTZ camera control buttons for versions 19.3.x and later.
  • Participant Labels Correctly Display Non-English Characters
    • On VidyoRoom HD-3C systems, non-English characters in some languages (such as Japanese, simplified and traditional Chinese, Korean, and Thai) that appeared garbled on participant labels now display correctly.
  • "Enable Horus scope Operation" Checkbox Reinstated on Admin UI
    • The "Enable Horus scope Operation" checkbox in the Content Capturer section of the Admin UI, which erroneously stopped displaying on version 20.2.0, now correctly appears on the UI.

When?

On-premises customers can download this version on September 30, 2020 and cloud customers will automatically be upgraded over the next several weeks.

What Actions Can I Take Now?

For more details about the resolved and known issues for this release, refer to the VidyoConnect Room and VidyoRoom: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

We hope you enjoy using this version of the VidyoConnect Room and VidyoRoom systems!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoConnect Room Version 20.2.0: General Availability Release 

Product Bulletin No. 1288

VidyoConnect™ Room Version 20.2.0

What's New? 

Introducing the New VidyoConnect Room for Healthcare

  • Enghouse Vidyo is proud to announce VidyoConnect Room as our new and improved user interface (UI). This offers healthcare customers streamlined workflows and a branded modern appearance that models the same look and feel as our other video collaboration products.
  • Admins configure the VidyoConnect Room on a Windows® 10 IoT system as a Healthcare system type and specify rooms as Medical Carts (for healthcare practitioners) or Patient Rooms (for patients).
  • To learn more about the use cases, benefits, software and hardware system requirements for the Medical Cart and Patient Room, refer to these solution briefs.
  • Alternatively, choose your own computing hardware setup with the VidyoConnect Room Software Edition (SE).
  • Patients and healthcare practitioners can control the VidyoConnect Room with the handheld infrared remote and/or by a keyboard/mouse.

Support for Windows 7 to Windows 10 IOT Upgrade for HD-2 and HD-3

  • Before downloading the new VidyoConnect Room modern UI, you must first upgrade your VidyoRoom HD-2 and HD-3 systems to Windows IoT.
  • For information about upgrading from Windows 7 to Windows IoT, refer to the steps in the Upgrading VidyoRoom Systems to Windows 10 IoT article.

Support for Windows 10 IoT and BIOS Updates

  • This release supports Windows 10 IoT and BIOS updates for the following VidyoRoom systems: HD-3C, HD-3, and HD-2. For more details, refer to the Firmware section of the VidyoConnect Room and VidyoRoom Admin Guide.

When?

On-premises customers can download this version on August 7, 2020, and cloud customers will automatically be upgraded on August 20, 2020.

Where Can I Get More Information?

For More Information About...
 Refer To The...
The benefits of and specifications for the Medical Cart and Patient Room

VidyoConnect Room Medical Cart Experience solution brief

VidyoConnect Room Patient Room Experience solution brief
The benefits of and specifications for the VidyoConnect Room SE VidyoRoom Software Edition datasheet
How to upgrade your system to Windows 10 IoT or restore your system Upgrading VidyoRoom Systems to Windows 10 IoT article

Restoring Your VidyoRoom Windows 10 IoT System
How to use the VidyoConnect Room Admin UI and perform administrator functions

VidyoConnect Room and VidyoRoom Admin Guide
How to install your VidyoConnect Room SE 

VidyoConnect Room Software Edition (SE) and VidyoRoom SE Deployment Guide
How to use the VidyoConnect Room features and infrared remote control 

VidyoConnect Room User Guide

VidyoConnect Room Quick Guide
The peripheral devices (e.g., various pan-tilt-zoom cameras, content sharing devices, Horus Scopes, and stethoscopes) available for use with the VidyoConnect Room Recommended and Supported Peripherals for VidyoRoom Systems article
The resolved and known issues and compatibility data for this release  VidyoRoom: Releases article

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this healthcare version of the VidyoConnect Room system!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 20.1.1: General Availability Release 

Product Bulletin No. 1284

VidyoRoom™ Version 20.1.1

What's New? 

New VidyoRoom HD-3C System

  • Enghouse Vidyo is proud to announce the availability of the VidyoRoom HD-3C system with Windows® 10 IoT!
    • The VidyoRoom HD-3C is a seamless, fully integrated solution that is ideal for large meeting spaces.
    • It enables you to enjoy the flexibility of configuring up to four screens at 1080p resolution or up to three screens at 4K resolution.
  • Enghouse Vidyo recommends the VidyoRoom HD-3C as a replacement for the HD-3 and HD-3B systems. The HD-3C offers all the same features without any loss of functionality and with equal performance requirements.
  • Want to know more about the HD-3C? Use the links in the table below to access documentation about the HD-3C's benefits, specifications, recommended peripheral devices, and more!

VidyoRoom Admin UI Firmware Tab Updates

  • The new "Current Base Image Rev" field on the Admin UI Firmware tab indicates the base image revision of the HD-3C (such as “3.1.1.1077”).
  • The “Choose a new Image File” field on the Firmware tab now displays the file format as .wim rather than .vimage. 

Resolved Issue

  • In this release, we've resolved an issue that occurred when automatically joining a meeting. To learn more, refer to the Resolved Issues section in the VidyoRoom: Releases article.

When?

On-premises customers can download this version on June 18, 2020, and cloud customers will automatically be upgraded on June, 18, 2020.

Where Can I Get More Information?

For More Information About...
 Refer To...
The benefits of and specifications for the HD-3C system The VidyoRoom HD-3C Data Sheet
The safety, regulatory, and environmental specifications for the HD-3C system  The Vidyoroom HD-3C, HD-3, and HD-2 Safety and Regulatory Specifications article
The peripheral devices available for use with the HD-3C system  The Recommended and Supported Peripherals for VidyoRoom Systems article
How to restore your HD-3C system to its original manufacturer settings  The Restoring Your VidyoRoom HD-3C System article
The resolved and known issues, upgrade information, and compatibility data for this release  The VidyoRoom: Releases article
How to use the VidyoRoom Admin UI and perform administrator functions The VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides article

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom system!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
Vidyo Logo
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216 Route 17N, 3rd Floor, Rochelle Park, NJ 07662. +1 866.99.VIDYO
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VidyoRoom Version 20.1.0: General Availability Release

Product Bulletin No. 1273

VidyoRoom™ Version 20.1.0

What's New? 

OpenSSL Updated

  • To improve the security and stability of VidyoRoom version 20.1.0, the OpenSLL was updated to version 1.1.1d.

New Peripherals Supported for VidyoRoom Systems

These new peripheral devices are now supported for VidyoRoom Generation 3 systems. For more information on peripherals, see the Recommended and Supported Peripherals for VidyoRoom Systems article. 

Improved Clock Synchronization for Microsoft® Windows 10 Users

  • The Network Time Protocol (NTP) synchronization mechanism has been improved to accommodate VidyoRoom systems that:
    • Operate on a 15 hour or more time difference (e.g., machine time with NTP time).
    • Have been powered off for a prolonged period of time and then turned back on (and the time difference between the local time and NTP time is longer than 15 hours).
    • Have had their CMOS battery removed while the system was unplugged.

Resolved Issues

  • In this release, we've resolved issues to improve the usability and performance of the VidyoRoom system. To learn more, refer to the Resolved Issues section in the VidyoRoom: Releases article.

When?

On-premises customers can download this version on February 28, 2020, and cloud customers will automatically be upgraded on March 19, 2020.

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom system!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
Vidyo Logo
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216 Route 17N, 3rd Floor, Rochelle Park, NJ 07662. +1 866.99.VIDYO
® Vidyo, Inc. | Privacy Policy | Terms of Use

 

VidyoRoom Version 19.3.1: General Availability Release

Product Bulletin No. 1271

VidyoRoom™ Version 19.3.1

What's New? 

JITC Edition of VidyoRoom HD-3 Revision B

  • VidyoRoom HD-3 Revision B systems now offer support for JITC.

Resolved Issues

  • In this release, we've resolved an issue where echo was heard during some calls, and we’ve resolved an issue when using the "Button Press URL" checkbox on the VidyoRoom Admin UI.

When?

On-premises customers can download this version on February 6, 2020, and cloud customers will automatically be upgraded on February 20, 2020.

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoRoom: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom system!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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2019 Releases

 

VidyoRoom Version 19.3.0: General Availability Release

Product Bulletin No. 1265 

VidyoRoom™ Version 19.3.0

What's New?

This release has major updates for VidyoRoom Software Edition (SE) and minor updates for VidyoRoom hardware endpoints. 

Note: Specific hardware endpoints with dual port Dextera cards, including the HD-3 Pro (China only) and the HD-230 Revision A or B, should not upgrade to 19.3.0 because of compatibility issues. See below for more information.

VidyoRoom Version 19.3.0 Software Edition (SE) Updates

  • Windows® 10 Support for VidyoRoom SE
  • Ability to Select the Application Mode
    • Kiosk mode prevents the VidyoRoom application from modifying the OS and allows users to exit the app from the OnScreen UI. This mode is the default.
    • Appliance mode locks down the system by preventing Windows updates from automatically occurring, disables certain Windows notifications, and more.
  • Updated Security for the Admin UI
    • The Admin UI now generates a self-signed certificate, thereby enabling it to work more securely with VidyoRoom SE installers.
  • Remote Control APIs for Obtaining the Room and Camera Mode 
    • The Status RoomSystem.Properties API obtains the room mode (kiosk or appliance) for VidyoRoom SE Windows only.
    • The Status.CameraMode API obtains the camera IR mode (auto or daylight) for VidyoRoom SE Windows only.

VidyoRoom Version 19.3.0 Hardware Endpoint Updates

  • Additional Graphics Card Support for HD-3 Revision B
    • The VidyoRoom HD-3 Revision B supports a new P100 NVIDIA graphics card.
  • API for Sorting Tiles By Name
    • The SortTilesByName API sorts participant tiles in alphabetical order so you can easily find participants when using multiple displays during large conference calls.
  • VidyoRoom Version Compatibility Issues Using HD-3 Pro and HD-230 Revision A or B with a Dual Port Dextera Card
    • Your system may not work correctly if you use VidyoRoom HD-3 Pro (China only) or VidyoRoom HD-230 Revision A or B with a dual-port Dextera card and you upgrade to VidyoRoom version 19.3.0. Learn more here.

When?

On-premises customers can download this version on December 19, 2019 and cloud customers will automatically be upgraded on December 19, 2019.

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this versions of the VidyoRoom system!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 19.2.1: General Availability Release

Product Bulletin No. 1260

VidyoRoom™ Version 19.2.1

This release supports only:

  1. Customers who use VidyoRoom systems that have dual-port Dextera cards.
  2. Customers who want to use the new Turn Off Self-View After Conference checkbox in the VidyoRoom Admin UI to specify the behavior of the self-view tile after a call ends.

Please refer to the applicable subsection below.

What's New?

Dextera Card Users

VidyoRoom systems that have dual-port Dextera cards include the following:

  • HD-230 Revision A
  • HD-230 Revision B
  • HD-3 Pro

If you use any of these models, you are required to upgrade ALL your VidyoRoom systems to version 19.2.1. More specifically:

  • If all of your VidyoRoom systems have Dextera cards, you are required to upgrade all of them to 19.2.1.
  • If some of your VidyoRoom systems have Dextera cards and some don’t, you are required to upgrade all of them to 19.2.1.
  • If none of your VidyoRoom systems have Dextera cards, you can skip this upgrade.

By upgrading to version 19.2.1:

  • You are enabling any of your VidyoRoom systems that don’t have Dextera cards to be eligible to upgrade to version 19.3.0 and later.
  • Your HD-230 and HD-3 Pro models can continue to successfully join video calls with all other Vidyo endpoints.
  • Your HD-230 and HD-3 Pro models will be eligible to upgrade to any future 19.2.x maintenance releases.

Note: Since the HD-230 models reached their End of Software Maintenance in September 2019, any 19.2.x releases will only address maintenance issues for these models and will not provide any new features or functionality. For more information about the End of Sale, End of Software Maintenance, and End of Support for these models, refer to the “Group Solutions and Peripherals” section of the End of Life (EOL) and End of Sale (EOS) Notifications for Vidyo Offerings article.

When you’re ready to replace your HD-230 and/or HD-3 Pro, Enghouse Vidyo recommends the VidyoRoom HD-2 for huddle spaces or the VidyoRoom HD-3 for larger conference rooms. For more information, refer to the VidyoRoom HD-2 & HD-3 data sheet.

Self-View Users

If you experienced issues with the self-view tile remaining open at the end of calls and want to specify whether it remains open or closed, you may want to upgrade to version 19.2.1.

In this version, the Turn Off Self-View After Conference checkbox has been added to the Preferences section of the VidyoRoom Admin UI Settings tab. The checkbox is selected by default, which indicates that the self-view tile will close at the end of every call. If you deselect the checkbox, the self-view tile will remain open if it was open at the end of the call and will remain closed if it was closed at the end of the call.

When?

On-premises customers can download either version on October 21, 2019, and cloud customers will automatically be upgraded on November 6, 2019.

What Actions Can I Take Now?

For details about the new features and known issues for this release, refer to the VidyoRoom: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoRoom system!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 19.2.0: General Availability Release

Product Bulletin No. 1253

VidyoRoom Version 19.2.0

What's New? 

VidyoRoom Now Supports:

  • OPUS Audio Codec
  • Stethoscope Integration with VidyoConnect for Desktop Application
  • AES-256 Bit Media Encryption
  • Support for New Peripherals:
    • Digital Stethoscopes
    • JEDMED Horus HD Digital Scope System
    • Marshall CV610-U3-V2 Camera (VidyoRoom HD-2)
  • New Healthcare Shortcut Keys
  • 'Enable Voice Processing' via the Admin UI

When?

This version will be released on June 20, 2019.

Actions

  • To access the release notes for this version and prior versions, click the following link: VidyoRoom: Releases. To enable a stethoscope or Horus Scope in the Admin UI, please refer to the Admin UI: Using the Login and Settings Tab article. 
  • If you're a cloud customer, you don't need to take any action; Vidyo will upgrade to VidyoRoom version 19.2.0 on June 20, 2019.
  • If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center on June 20, 2019. Please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: Releases article for important upgrade information.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom application!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 3.3.28: General Availability Release

Product Bulletin No. 1261

VidyoRoom™ Version 3.3.28

This release amends some incorrect and missing Turkish translations from the VidyoRoom user interfaces. Therefore, you must upgrade to this release only if you use the Turkish language on your VidyoRoom system.

If you use languages other than Turkish on your VidyoRoom system, you do not need to upgrade to version 3.3.28.

What's New?

Amended Turkish Translations

  • Some translations into the Turkish language that were improperly translated or missing from the VidyoRemote UI or OnScreen UI have been corrected.

When?

You can download this version on October 21, 2019.

What Actions Can I Take Now?

For details about the new features and known issues for this release, refer to the VidyoRoom: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom system!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 3.3.27: General Availability Release

Product Bulletin No. 1250

VidyoRoom Version 3.3.27

What's New? 

New Admin UI Checkbox: Enable Lecture Mode Presenter Loudest Speaker Switching

  • Vidyo created a new Admin UI checkbox which when enabled allows a lecturer or presenter to see the speaking participant's tile in the VidyoRoom display.

Support for HD-40D

  • VidyoRoom version 3.3.27 now supports HD-40D.

For more information about this version, please refer to the VidyoRoom: Releases article.

When?

This version will be released on June 6, 2019.

Actions

  • To access the release notes for this version and prior versions, click the following link: VidyoRoom: Releases. 
  • If you're a cloud customer, you don't need to take any action; Vidyo will upgrade to VidyoRoom version 3.3.27 on June 6, 2019.
  • If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center on June 6, 2019. Please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: Releases article for important upgrade information.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 3.3.26: General Availability Release

Product Bulletin No. 1237

Product Bulletin

Vidyo is Happy to Announce VidyoRoom™ Version 3.3.26

In version 3.3.26, we've resolved an issue with the Logitech® GROUP, thereby enabling you to successfully use your Logitech GROUP with your VidyoRoom system. 

Important Notice for Cloud Customers: Version 3.3.26 will be released Thursday, January 3, 2019. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receiving notice on the day of the release.

What's New?

Resolved Logitech GROUP Issue

  • We’ve resolved an HID integration issue that prevented some buttons on the Logitech GROUP from working when used with VidyoRoom systems.

Reminder

  • Sign up for service announcements at the Vidyo Status Page by selecting Subscribe at the top right. You can visit this site anytime to view past and current cloud-related announcements.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoRoom: About Version 3.3.26 article on the Vidyo Help Center.

What's Next?

  • If you're a cloud customer, you don't need to take any action; Vidyo will upgrade to VidyoRoom version 3.3.26 on January 3, 2019.
  • If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center. However, before performing the upgrade, please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: About Version 3.3.26 article for important upgrade information. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
 

 

2018 Releases

 

VidyoRoom Version 3.3.25: General Availability Release

Product Bulletin No. 1232

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Vidyo is Happy to Announce VidyoRoom™ Version 3.3.25

In version 3.3.25, we're introducing new features that will benefit our healthcare customers, provide better usability, and increase security. Continue reading for more information about these exciting enhancements.

Important Notice: The features below will be released next Thursday, November 8th, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receive notice on the day of the release.

What's New?

WiFi Support for the Iron Bow® vCLINiC

  • The Iron Bow vCLINiC nows supports WiFi with 802.11n and 802.11ac speeds, 2.4 GHz and 5 GHz bandwidth, and the WPA2 security protocol.
  • Configuring WiFi is fast and easy with the new WiFi settings in the Admin UI.

Low-light Mode on the VDO360 Camera

  • If you’re using a VDO360 camera (which comes standard with the Iron Bow vCLINiC), you now have the option of manually enabling and disabling low-light mode. For example, if you’re in a room with a patient, you may want to change this setting when the overhead lights in the room are turned on or off.
  • To enable low-light mode, press the Manage button and then press *01 on the infrared remote control when you’re not in a call and not using the OnScreen UI. To disable low-light mode, press the Manage button and then press *02.

Support for the Logitech® Rally Camera

  • We’ve added the Logitech Rally to our list of recommended cameras for VidyoRoom HD-40 Rev C, HD-2, and HD-3 systems that have been upgraded to version 3.3.25 with the latest image.

View the Time While in a Call

  • With the new clock feature, you can see the time displayed on your VidyoRoom screen whenever you’re in a video call.
  • Simply select the Enable Wall Clock checkbox in the Admin UI to display a clock at the bottom center of the screen during calls.

Option to Append a Certificate

  • When uploading a new certificate file via the Admin UI, you can now choose to append the new certificate to the current one.
  • Prior to this release, the uploaded certificate would automatically replace the existing certificate.

Windows® Security Updates for VidyoRoom Systems

  • We’ve applied all relevant critical Microsoft Windows security updates as of July 10, 2018 to the VidyoRoom systems.

Resolved Issues

  • In this release, we’ve resolved a number of issues for enhanced system stability and usability.

Reminder

  • Sign up for service announcements at the Vidyo Status Page by selecting Subscribe at the top right. You can visit this site anytime to view past and current cloud-related announcements.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoRoom: About Version 3.3.25 article on the Vidyo Help Center.

What's Next?

  • If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoRoom to version 3.3.25 for you.
  • If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center. However, before performing the upgrade, please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: About Version 3.3.25 article for important upgrade information. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 3.3.24: General Availability Release

Product Bulletin No. 1219

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Vidyo is Happy to Announce VidyoRoom™ Version 3.3.24

To make it more convenient for you to choose the peripheral device that best fits your needs, this release adds support for three more devices.  For the complete list of the recommended and supported peripherals for VidyoRoom systems, visit the Installing VidyoRoom and Using the VidyoRoom Admin UI section on the Vidyo Help Center. 

What's New?

Support for Additional Peripherals

We've added support for these additional peripheral devices:

  • The Logitech® Meetup, an all-in-one device that includes an HD 1080p camera, microphone, and speaker.

  • The VDO360, a 90° field of view, USB, PTZ conferencing camera.

  • The Presonus AudioBox USB 96, a USB 2.0 audio interface for VidyoRoom HD-2 and HD-3 systems.

Resolved Issues

In this release, we’ve resolved a number of issues for enhanced system stability and usability.

Reminder

Sign up for announcements at the Vidyo Status Page by selecting Subscribe at the top right. You can now visit this site anytime to view past and current product bulletins and cloud-related announcements.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoRoom: About Version 3.3.24 article on the Vidyo Help Center.

What's Next?

  • If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoRoom to version 3.3.24 for you.
  • If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center. However, before performing the upgrade, please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: About Version 3.3.24 article for important upgrade information. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 3.3.23: General Availability Release

Product Bulletin No. 1202

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Vidyo is Happy to Announce VidyoRoom™ Version 3.3.23 

In version 3.3.23, we've introduced an automatic content sharing feature and we've added support for additional peripheral devices. Continue reading for more details about these enhancements:

Automatic Content Sharing

  • As an administrator, if you select the “Preview Local Content” setting on the Admin UI, users will automatically see content shared locally whenever a content share device is connected to their VidyoRoom system.
    • If a content share device is connected but users don’t want to see the content, they can simply press the “Share” button on their VidyoRemote 3.
    • If no content share device is connected, the “Share” button is disabled, thereby preventing users from inadvertently sharing a blank screen.

Support for Additional Peripherals

  • To make it more convenient for you to choose the peripheral device that best fits your needs, we've added support for these additional devices:
    • The Logitech® PTZ Pro 2, an HD 1080p camera with enhanced pan, tilt, and zoom.

    • The Yamaha® YVC-300, a USB conference speakerphone perfect for small-sized meetings with four to six people.

In addition, the Icron Technologies Rover® 1850 85-meter extender has been qualified for use as a USB 2.0 extender with the Yamaha YVC-300.

  • The Logitech GROUP systems camera now includes a number of hardware enhancements, such as improved camera movement and cleaner images while zooming.

Resolved Issues

  • In this release, we’ve resolved a number of issues for enhanced system stability and usability.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoRoom: About Version 3.3.23 article on the Vidyo Help Center.

What's Next?

  • If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoRoom to version 3.3.23 for you.
  • If you have an on-premise VidyoRoom, go ahead and download the software from the VidyoRoom Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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Prior Releases

 

VidyoRoom Version 3.3.22: General Availability Release

Product Bulletin No. 1197

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Vidyo is happy to announce VidyoRoom™ version 3.3.22 

In VidyoRoom version 3.3.22, we've enhanced the VidyoRemote™ 3 user interface for better clarity and simplicity, we've preconfigured the Vidyo-hosted Splunk® server settings for faster configuration, we've added new Remote Control APIs, and we now support a new content share device for the healthcare industry. In addition, this release resolves a number of issues that improve security and reliability.

Here are more details about the new features:
VidyoRemote 3 Enhancements
  • We’ve continued to make the user interface for the VidyoRemote 3 for Android™ and VidyoRemote 3 for iOS apps more intuitive and easier to use.
  • Here are some of the enhancements we’ve made in this release:
    • We’ve added the  button which enables you to make shared content full-screen on your VidyoRoom system.


    • To provide you with more details about the functions of certain buttons, we’ve added informative labels. For example, the “Swap Displays” and “Self-View” buttons now have labels, and the new label for the PTZ buttons reminds you that they work with “Adjustable Cameras Only”.
Preconfigured Splunk Settings
  • This release makes it a lot faster and easier to use the Splunk Forwarder feature. If your organization is using a Vidyo-hosted Splunk server, Vidyo now automatically populates the default values for that server.
  • All you have to do to start using the Splunk Forwarder is enter the Index and Hostname. You can also modify the default values if you want to do so.
Additional Remote Control APIs
  • The new Camera.x.Select API enables the admin to select the camera, whereas the Share.x.LocalContentPreview.Select API enables the selection of the content share device or application.
New Content Share Device for Healthcare
  • If you’re a healthcare provider, you’ll be happy to hear that you can now use the JEDMED Horus HD Digital Scope System – Series 2 as a content share device with your VidyoRoom system.
  • While using the Horus Scope as a content share device, you can concurrently use another camera as the video source.

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.3.22 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this matrix, go to the Compatibility Matrix article on the Vidyo Help Center.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the About VidyoRoom Version 3.3.22 article on the Vidyo Help Center.

What's Next?

Go ahead and download the software from the Vidyo Support site:

 

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 3.3.21: General Availability Release

Product Bulletin No. 1186

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Vidyo is happy to announce VidyoRoom™ and VidyoPanorama™ 600 version 3.3.21 

In this release, we've continued to enhance VidyoRoom and VidyoPanorama 600 by giving you more control of the audio processed through your Phoenix devices, by making a number of updates to the VidyoRemote™ 3 for Android™ and VidyoRemote 3 for iOS apps, and by adding more Remote Control APIs. In addition, we've resolved some issues for better reliability and usability.

Here are more details about the new features:
Advanced Settings for Phoenix Audio Devices
  • If you work in a hospital or another environment where the noise levels can vary greatly, but you still need to clearly hear the audio from your Phoenix audio devices, you’ll appreciate the advanced settings we’ve added to version 3.3.21.
  • The new settings enable you to more finely control the audio processed through your Phoenix devices. You can now configure automatic volume control, automatic gain control, noise cancellation, mixer, and Super Sensitive mode for all the microphones or for a single microphone.
VidyoRemote 3 Enhancements
  • We’ve simplified the UI for the VidyoRemote 3 for Android and VidyoRemote 3 for iOS apps to provide you with better control and more security.
  • Here are some of the enhancements we’ve included in this release:
    • Projection Mode is enabled by default when sharing local content.
    • Room owners or participants who have specified the moderator PIN can access the Call Moderator  and Invite Participant  tabs. These tabs do not display if you're not the room owner or if there is no moderator PIN.

    • You can unpair your device only if you know the pair code that was used to initially pair it.
    • If a settings access code has been set, you can see the settings and change them once you enter the access code.
Remote Control API Updates
  • With this release, we've added Presenter Centric Mode. When the Presenter Centric Mode request is enabled, participants do not appear automatically on the display. Instead, you can create and run a script from an external machine or use the remote control to pin the participants on the display.
  • You can now use Conference.Participant.SortedSummary to get a summary of all the participants in the conference sorted in alphabetical order.

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.3.21 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this matrix, go to the Vidyo Compatibility Matrix article at support.vidyocloud.com.

Want More Info?

If you'd like to get additional details on the new features and resolved issues, see the VidyoRoom and VidyoPanorama 600 Release Notes Version 3.3.21 (0729).

What's Next?

Go ahead and download the software and documentation from the Vidyo Support Center.

 

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom and VidyoPanorama 600!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
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VidyoRoom Version 3.3.20: General Availability Release

Product Bulletin No. 1177

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Instant software upgrades. All-in access to the complete platform.
 
Vidyo is happy to announce VidyoRoom™ and VidyoPanorama™ 600 version 3.3.20 which supports our new VidyoRemote™ 3 for Android™

Version 3.3.20 introduces a new way to control your VidyoRoom or VidyoPanorama system: the VidyoRemote 3 for Android. The VidyoRemote 3 app offers a touch-screen control interface—so there's no need for you to purchase a dedicated controller. If you're already used to the current VidyoRoom and VidyoPanorama 600 OnScreen UI, you'll find that the VidyoRemote 3 provides a very similar experience.

Here are some of the feature highlights:

  • Join and disconnect from conferences, and answer and reject incoming calls.
  • View the list of available local and remote content streams, and choose which one you want to display.
  • Select and configure which camera, microphone, speakers, and content capture device to use during your Vidyo calls. Pan, tilt, and zoom the camera, and adjust speaker and mic levels during calls.
  • View upcoming meetings and join those meetings with one-click (if calendar integration has been configured).
  • Use meeting control features, such as locking and unlocking the room, muting the audio and video, and disconnecting participants.
  • Record the conference.
  • Enable security features like setting an access code and PIN-protecting a room.

The VidyoRemote 3 app is available as a free download from the Google® Play Store.

What Else Is New?
Write Protection Mode enhancements
This release includes numerous enhancements to the Write Protection Mode feature:
  • If you enable Write Protection mode and start the reboot process, you won’t be allowed to press the button again. This ensures that the reboot process fully and successfully completes.
  • When Write Protection Mode is enabled, you cannot delete log files nor can you upload new image, installer, or certificate files.
  • If you attempt to download a new installer from the VidyoPortal™ but there is not enough room in the write cache, the VidyoRoom will not download the installer. Instead, it will continue to check the cache every three hours, and it will download the installer when there is enough room.
New Admin UI settings
Concerned that displaying the VidyoPortal URL, user name, or password on the VidyoRoom OnScreen UI could be security risk? If so, we’ve added a setting to the Admin UI that prevents these from appearing on the OnScreen UI.
 
There's now a new Network Tools tab on the Admin UI that provides you with easy access to the "ping" and "traceroute" commands. You simply enter the IP address or host name of the system that you want to ping or trace the path of, and the results appear on the page.

 
We've also updated the Admin UI to make it easier for you to either set the system time manually or to automatically sync it with an NTP server. Lastly, if you have a Sony® camera, you can now  use the Admin UI to indicate that you want the camera position to remain unchanged at the end of each call.
Remote Control API updates
 Remote Control API commands now work with rooms and usernames that have a period in the name, as long as the parameter is within single quotes.

In addition, in version 3.3.20, we've added some new commands. The new Request Join Extension API enables you to join scheduled rooms using the room extension. The new RemoteShareAdded, RemoteShareRemoved, and ActiveRemoteShareChanged APIs enable you to tell if a remote participant is sharing content into the conference and if the other participants are currently viewing that content.
Support for the Biamp® TesiraFORTÉ CI audio device
 The Biamp TesiraFORTÉ CI is a codec conferencing solution that offers twelve line level inputs with AEC and eight line level outputs, thereby delivering superior audio conferencing. 
 

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.3.20 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this document, click Compatibility Matrix, log in to your account on the Vidyo Support Center, and refer to the Software Compatibility Matrix.

Want More Info?

If you'd like to get additional details on the new features and resolved issues, see the VidyoRoom and VidyoPanorama 600 Release Notes Version 3.3.20 (0698).

What's Next?

Go ahead and download the software and documentation from the Vidyo Support Center.

 

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom and VidyoPanorama 600!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
Vidyo Logo
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433 Hackensack Ave, 7th Floor, Hackensack, NJ 07601. +1 866.99.VIDYO
® Vidyo, Inc. | Privacy Policy | Terms of Use

 

VidyoRoom Version 3.3.19: General Availability Release

Product Bulletin No. 1173

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Vidyo is happy to announce version 3.3.19 of VidyoRoom™ and VidyoPanorama™ 600

In version 3.3.19, we've made these changes to enhance the stability and usability of our VidyoRoom and VidyoPanorama 600 systems:
Write Protection Mode feature
We’ve implemented a new Write Protection Mode feature that adds full File Based Write Filtering. We recommend this feature for deployments where the probability of ungraceful shutdowns is high and where, up until this point, the systems were unable to recover.
Enable and disable Super Sensitive mode for Phoenix audio devices
If you want the audio to be processed through your Phoenix audio device, you can now disable Phoenix Super Sensitive mode via the Admin UI. If, on the other hand, you want to hear the audio in its native state, you can enable this mode.

 This feature is useful in cases where you want to hear all the noise coming from a certain location. For example, a nurse at a nurse’s station in a hospital might want to enable this mode in order to hear every sound in a patient’s room.
View the firmware version of connected devices
For your convenience, in addition to displaying the firmware version of INOGENI devices, the Admin UI and the VidyoRoom On Screen UI now display the firmware version of some Sony® cameras, such as the EVI-H100V and SRG-120DH, as well as some Phoenix devices, such as the Quattro3 and Spider.
Track the temperature of your VidyoRoom systems
VidyoRooms now monitor their CPU temperature. If the temperature gets to a high or critical level, the temperature reading appears on the Admin UI page that you are currently viewing so that you can promptly address the issue.
The temperature is also tracked in a log file. This log file is accessible via the Admin UI, and if you’ve enabled the Splunk® forwarder feature, it will also be forwarded to your Splunk server.
Receive notification that the CMOS battery needs to be replaced
If the CMOS battery fails, the system date reverts back a few years. When you attempt to manually correct the date via the Admin UI, the CMOS Battery Warning notification appears to remind you to check if the battery needs to be replaced.
Debug more easily with Recovery Console logs
To make debugging easier, you can now access the Recovery Console logs. Like the temperature logs, these logs are accessible via the Admin UI, and if you’ve enabled the Splunk forwarder feature, they will also be forwarded to your Splunk server.
Resolved Issue
In previous releases, an issue caused VidyoRoom HD-100 Rev 4A and HD-40 Rev A systems to go offline after being online for 50 consecutive days. The systems were then unable to successfully reboot. A fix was added to this release, thereby resolving this issue.
 

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.3.19 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this document, click Compatibility Matrix, log in to your account on the Vidyo Support Center, and refer to the Software Compatibility Matrix.

Want More Info?

If you'd like to get additional details on all the new features, see the VidyoRoom and VidyoPanorama 600 Release Notes Version 3.3.19 (0676).

What's Next?

Go ahead and download the software and documentation from the Vidyo Support Center.
 

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom and VidyoPanorama 600!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.
Vidyo Logo
Facebook Twitter Linkedin
433 Hackensack Ave, 7th Floor, Hackensack, NJ 07601. +1 866.99.VIDYO
® Vidyo, Inc. | Privacy Policy | Terms of Use
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