What's New? 

Fixed Issues

• Quicker Response for Pan, Tilt, and Zoom (PTZ) Camera Controls
• We've updated the Remote Control APIs to quicken the response of the PTZ camera control buttons for versions 19.3.x and later.
• Participant Labels Correctly Display Non-English Characters
• On VidyoRoom HD-3C systems, non-English characters in some languages (such as Japanese, simplified and traditional Chinese, Korean, and Thai) that appeared garbled on participant labels now display correctly.
• "Enable Horus scope Operation" Checkbox Reinstated on Admin UI
• The "Enable Horus scope Operation" checkbox in the Content Capturer section of the Admin UI, which erroneously stopped displaying on version 20.2.0, now correctly appears on the UI.
  
  

When?

On-premises customers can download this version on September 30, 2020 and cloud customers will automatically be upgraded over the next several weeks.

What Actions Can I Take Now?

For more details about the resolved and known issues for this release, refer to the VidyoConnect Room and VidyoRoom: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows: 

• For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
• For training questions, email us at vidyo.training@enghouse.com.
• To register and select the time and dates for upcoming remote training, visit our Vidyo University.
  
  

We hope you enjoy using this version of the VidyoConnect Room and VidyoRoom systems!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

Introducing the New VidyoConnect Room for Healthcare

• Enghouse Vidyo is proud to announce VidyoConnect Room as our new and improved user interface (UI). This offers healthcare customers streamlined workflows and a branded modern appearance that models the same look and feel as our other video collaboration products.
• Admins configure the VidyoConnect Room on a Windows® 10 IoT system as a Healthcare system type and specify rooms as Medical Carts (for healthcare practitioners) or Patient Rooms (for patients).
• To learn more about the use cases, benefits, software and hardware system requirements for the Medical Cart and Patient Room, refer to these solution briefs.
• VidyoConnect Room Medical Cart Experience 
• VidyoConnect Room Patient Room Experience
• Alternatively, choose your own computing hardware setup with the VidyoConnect Room Software Edition (SE).
• To learn more about the IT and user benefits of using the VidyoConnect Room SE, refer to the VidyoRoom Software Edition datasheet.
• To install the VidyoConnect Room SE, refer to the instructions in the VidyoConnect Room Software Edition (SE) and VidyoRoom SE Deployment Guide.
• Patients and healthcare practitioners can control the VidyoConnect Room with the handheld infrared remote and/or by a keyboard/mouse.
• The procedures and steps for using the handheld infrared remote and features for the VidyoConnect Room are described in detail in the VidyoConnect Room User Guide.
• To rapidly get acquainted with the features, refer to the VidyoConnect Room Quick Guide. 

Support for Windows 7 to Windows 10 IOT Upgrade for HD-2 and HD-3

• Before downloading the new VidyoConnect Room modern UI, you must first upgrade your VidyoRoom HD-2 and HD-3 systems to Windows IoT.
• For information about upgrading from Windows 7 to Windows IoT, refer to the steps in the Upgrading VidyoRoom Systems to Windows 10 IoT article.

Support for Windows 10 IoT and BIOS Updates

• This release supports Windows 10 IoT and BIOS updates for the following VidyoRoom systems: HD-3C, HD-3, and HD-2. For more details, refer to the Firmware section of the VidyoConnect Room and VidyoRoom Admin Guide.

When?

On-premises customers can download this version on August 7, 2020, and cloud customers will automatically be upgraded on August 20, 2020.

Where Can I Get More Information?

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this healthcare version of the VidyoConnect Room system!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

New VidyoRoom HD-3C System

• Enghouse Vidyo is proud to announce the availability of the VidyoRoom HD-3C system with Windows® 10 IoT!
• The VidyoRoom HD-3C is a seamless, fully integrated solution that is ideal for large meeting spaces.
• It enables you to enjoy the flexibility of configuring up to four screens at 1080p resolution or up to three screens at 4K resolution.
• Enghouse Vidyo recommends the VidyoRoom HD-3C as a replacement for the HD-3 and HD-3B systems. The HD-3C offers all the same features without any loss of functionality and with equal performance requirements.
  
• Want to know more about the HD-3C? Use the links in the table below to access documentation about the HD-3C's benefits, specifications, recommended peripheral devices, and more!

VidyoRoom Admin UI Firmware Tab Updates

• The new "Current Base Image Rev" field on the Admin UI Firmware tab indicates the base image revision of the HD-3C (such as “3.1.1.1077”).
• The “Choose a new Image File” field on the Firmware tab now displays the file format as .wim rather than .vimage. 

Resolved Issue

• In this release, we've resolved an issue that occurred when automatically joining a meeting. To learn more, refer to the Resolved Issues section in the VidyoRoom: Releases article.
  
  

When?

On-premises customers can download this version on June 18, 2020, and cloud customers will automatically be upgraded on June, 18, 2020.

Where Can I Get More Information?

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom system!

The Enghouse Vidyo Product Team

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

OpenSSL Updated

• To improve the security and stability of VidyoRoom version 20.1.0, the OpenSLL was updated to version 1.1.1d.

New Peripherals Supported for VidyoRoom Systems

These new peripheral devices are now supported for VidyoRoom Generation 3 systems. For more information on peripherals, see the Recommended and Supported Peripherals for VidyoRoom Systems article. 

• Epiphan Av.io Capture Card
• Optics USB PTZ Camera 2nd Gen
• Audio-Technica Digital Audio Adaptor ATR2x-USB (for digital stethoscope interface)

Improved Clock Synchronization for Microsoft® Windows 10 Users

• The Network Time Protocol (NTP) synchronization mechanism has been improved to accommodate VidyoRoom systems that:

• Operate on a 15 hour or more time difference (e.g., machine time with NTP time).
• Have been powered off for a prolonged period of time and then turned back on (and the time difference between the local time and NTP time is longer than 15 hours).
• Have had their CMOS battery removed while the system was unplugged.

Resolved Issues

• In this release, we've resolved issues to improve the usability and performance of the VidyoRoom system. To learn more, refer to the Resolved Issues section in the VidyoRoom: Releases article.

When?

On-premises customers can download this version on February 28, 2020, and cloud customers will automatically be upgraded on March 19, 2020.

What Actions Can I Take Now?

• For details about the resolved and known issues for this release, refer to the VidyoRoom: Releases article on the Vidyo Help Center.
• For more information about peripherals, see the Recommended and Supported Peripherals for VidyoRoom Systems article.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom system!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

JITC Edition of VidyoRoom HD-3 Revision B

• VidyoRoom HD-3 Revision B systems now offer support for JITC.

Resolved Issues

• In this release, we've resolved an issue where echo was heard during some calls, and we’ve resolved an issue when using the "Button Press URL" checkbox on the VidyoRoom Admin UI.
  
  

When?

On-premises customers can download this version on February 6, 2020, and cloud customers will automatically be upgraded on February 20, 2020.

What Actions Can I Take Now?

For details about the resolved and known issues for this release, refer to the VidyoRoom: Releases article on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.
  

We hope you enjoy using this version of the VidyoRoom system!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New?

This release has major updates for VidyoRoom Software Edition (SE) and minor updates for VidyoRoom hardware endpoints. 

Note: Specific hardware endpoints with dual port Dextera cards, including the HD-3 Pro (China only) and the HD-230 Revision A or B, should not upgrade to 19.3.0 because of compatibility issues. See below for more information.

VidyoRoom Version 19.3.0 Software Edition (SE) Updates

• Windows® 10 Support for VidyoRoom SE
• Support for Microsoft® Windows 10 has been added to version 19.3.0 of VidyoRoom SE. 
• For more details, refer to version 19.3.0 of the VidyoRoom Deployment Guide in the VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides article. 
• Ability to Select the Application Mode
  • Kiosk mode prevents the VidyoRoom application from modifying the OS and allows users to exit the app from the OnScreen UI. This mode is the default.
  • Appliance mode locks down the system by preventing Windows updates from automatically occurring, disables certain Windows notifications, and more.
• When running Windows 10, you can now use the Admin UI Settings tab to set the application mode to either Kiosk or Appliance:
• Learn more in the VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides or in the Admin UI: Using the Login and Settings Tabs article.
• Updated Security for the Admin UI
• The Admin UI now generates a self-signed certificate, thereby enabling it to work more securely with VidyoRoom SE installers.
• Remote Control APIs for Obtaining the Room and Camera Mode 
• The Status RoomSystem.Properties API obtains the room mode (kiosk or appliance) for VidyoRoom SE Windows only.
• The Status.CameraMode API obtains the camera IR mode (auto or daylight) for VidyoRoom SE Windows only.

VidyoRoom Version 19.3.0 Hardware Endpoint Updates

• Additional Graphics Card Support for HD-3 Revision B
• The VidyoRoom HD-3 Revision B supports a new P100 NVIDIA graphics card.
• API for Sorting Tiles By Name
• The SortTilesByName API sorts participant tiles in alphabetical order so you can easily find participants when using multiple displays during large conference calls.
• VidyoRoom Version Compatibility Issues Using HD-3 Pro and HD-230 Revision A or B with a Dual Port Dextera Card
• Your system may not work correctly if you use VidyoRoom HD-3 Pro (China only) or VidyoRoom HD-230 Revision A or B with a dual-port Dextera card and you upgrade to VidyoRoom version 19.3.0. Learn more here.
  

When?

On-premises customers can download this version on December 19, 2019 and cloud customers will automatically be upgraded on December 19, 2019.

What Actions Can I Take Now?

• Click here to access the recording and slides for the "On-Demand Webinar VidyoRoom HD-3 - Product Update" that was previously held on December 18, 2019.
• For details about the new features and known issues for this release, visit the VidyoRoom: Releases article on the Vidyo Help Center. 
• For Windows 10 deployment information, open version 19.3.0 of the VidyoRoom SE Deployment Guide in the VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides article.
  
• For information about how to configure the application mode, open version 19.3.0 of the VidyoRoom Administrator Guide in the VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides article.
  
• For API information, refer to the User Guide: VidyoRoom Remote Control APIs  article. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this versions of the VidyoRoom system!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

What's New? 

New Admin UI Checkbox: Enable Lecture Mode Presenter Loudest Speaker Switching

• Vidyo created a new Admin UI checkbox which when enabled allows a lecturer or presenter to see the speaking participant's tile in the VidyoRoom display.

Support for HD-40D

• VidyoRoom version 3.3.27 now supports HD-40D.

For more information about this version, please refer to the VidyoRoom: Releases article.

When?

This version will be released on June 6, 2019.

Actions

• To access the release notes for this version and prior versions, click the following link: VidyoRoom: Releases. 
• If you're a cloud customer, you don't need to take any action; Vidyo will upgrade to VidyoRoom version 3.3.27 on June 6, 2019.
• If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center on June 6, 2019. Please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: Releases article for important upgrade information.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoRoom application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In version 3.3.25, we're introducing new features that will benefit our healthcare customers, provide better usability, and increase security. Continue reading for more information about these exciting enhancements.

Important Notice: The features below will be released next Thursday, November 8th, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receive notice on the day of the release.

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoRoom: About Version 3.3.25 article on the Vidyo Help Center.

What's Next?

• If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoRoom to version 3.3.25 for you.
• If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center. However, before performing the upgrade, please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: About Version 3.3.25 article for important upgrade information. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

To make it more convenient for you to choose the peripheral device that best fits your needs, this release adds support for three more devices.  For the complete list of the recommended and supported peripherals for VidyoRoom systems, visit the Installing VidyoRoom and Using the VidyoRoom Admin UI section on the Vidyo Help Center. 

What's New?

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoRoom: About Version 3.3.24 article on the Vidyo Help Center.

What's Next?

• If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoRoom to version 3.3.24 for you.
• If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center. However, before performing the upgrade, please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: About Version 3.3.24 article for important upgrade information. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In version 3.3.23, we've introduced an automatic content sharing feature and we've added support for additional peripheral devices. Continue reading for more details about these enhancements:

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoRoom: About Version 3.3.23 article on the Vidyo Help Center.

What's Next?

• If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoRoom to version 3.3.23 for you.
• If you have an on-premise VidyoRoom, go ahead and download the software from the VidyoRoom Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

In VidyoRoom version 3.3.22, we've enhanced the VidyoRemote™ 3 user interface for better clarity and simplicity, we've preconfigured the Vidyo-hosted Splunk® server settings for faster configuration, we've added new Remote Control APIs, and we now support a new content share device for the healthcare industry. In addition, this release resolves a number of issues that improve security and reliability.

Here are more details about the new features:

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.3.22 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this matrix, go to the Compatibility Matrix article on the Vidyo Help Center.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the About VidyoRoom Version 3.3.22 article on the Vidyo Help Center.

What's Next?

Go ahead and download the software from the Vidyo Support site:

In this release, we've continued to enhance VidyoRoom and VidyoPanorama 600 by giving you more control of the audio processed through your Phoenix devices, by making a number of updates to the VidyoRemote™ 3 for Android™ and VidyoRemote 3 for iOS apps, and by adding more Remote Control APIs. In addition, we've resolved some issues for better reliability and usability.

Here are more details about the new features:

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.3.21 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this matrix, go to the Vidyo Compatibility Matrix article at support.vidyocloud.com.

Want More Info?

If you'd like to get additional details on the new features and resolved issues, see the VidyoRoom and VidyoPanorama 600 Release Notes Version 3.3.21 (0729).

What's Next?

Go ahead and download the software and documentation from the Vidyo Support Center.

Version 3.3.20 introduces a new way to control your VidyoRoom or VidyoPanorama system: the VidyoRemote 3 for Android. The VidyoRemote 3 app offers a touch-screen control interface—so there's no need for you to purchase a dedicated controller. If you're already used to the current VidyoRoom and VidyoPanorama 600 OnScreen UI, you'll find that the VidyoRemote 3 provides a very similar experience.

Here are some of the feature highlights:

• Join and disconnect from conferences, and answer and reject incoming calls.
• View the list of available local and remote content streams, and choose which one you want to display.
• Select and configure which camera, microphone, speakers, and content capture device to use during your Vidyo calls. Pan, tilt, and zoom the camera, and adjust speaker and mic levels during calls.
• View upcoming meetings and join those meetings with one-click (if calendar integration has been configured).
• Use meeting control features, such as locking and unlocking the room, muting the audio and video, and disconnecting participants.
• Record the conference.
• Enable security features like setting an access code and PIN-protecting a room.

The VidyoRemote 3 app is available as a free download from the Google® Play Store.

What Else Is New?

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.3.20 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this document, click Compatibility Matrix, log in to your account on the Vidyo Support Center, and refer to the Software Compatibility Matrix.

Want More Info?

If you'd like to get additional details on the new features and resolved issues, see the VidyoRoom and VidyoPanorama 600 Release Notes Version 3.3.20 (0698).

What's Next?

Go ahead and download the software and documentation from the Vidyo Support Center.

In version 3.3.19, we've made these changes to enhance the stability and usability of our VidyoRoom and VidyoPanorama 600 systems:

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.3.19 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix. To view this document, click Compatibility Matrix, log in to your account on the Vidyo Support Center, and refer to the Software Compatibility Matrix.

Want More Info?

If you'd like to get additional details on all the new features, see the VidyoRoom and VidyoPanorama 600 Release Notes Version 3.3.19 (0676).

What's Next?

Go ahead and download the software and documentation from the Vidyo Support Center.

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom and VidyoPanorama 600!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.