Description of Issue
Your system may not work correctly if you use VidyoRoom™ HD-3 Pro or VidyoRoom HD-230 (Revisions A and B) with a dual port Dextera card and you upgrade to VidyoRoom version 19.3.0. For example, your system may experience some or all of the following issues:
- A frozen video or black screen may appear if the Self-View is turned on.
- Remote participants may not see video from the VidyoRoom display.
- You may be unable to join calls.
To avoid these issues, only upgrade these VidyoRoom systems using a dual port Dextera card to version 19.2.1 and do not upgrade these systems to VidyoRoom version 19.3.0. (Version 19.3.0 is yet to release; more information to follow)
Products Impacted
VidyoRoom systems that have dual-port Dextera cards are impacted and include the following:
- HD-230 Revision A
- HD-230 Revision B
- HD-3 Pro (China only)
Recommended Solutions
- VidyoRoom systems that have dual-port Dextera cards can only upgrade to VidyoRoom version 19.2.1. These VidyoRoom systems iinclude: HD-230 Revision A, HD-230 Revision B, and HD-3 Pro.
Important Additional Information
- If you use any of the above mentioned VidyoRoom models with a dual port Dextera card, you are required to upgrade ALL your VidyoRoom systems to version 19.2.1. More specifically:
- If some or all of your VidyoRoom systems have Dextera cards, you are required to upgrade them to 19.2.1.
- If none of your VidyoRoom systems have Dextera cards, you can upgrade your VidyoRoom systems to version 19.3.0 (when this version becomes available).
- By upgrading to version 19.2.1:
- You are enabling any of your VidyoRoom systems that don’t have Dextera cards to be eligible to upgrade to version 19.3.0 and later.
- Your HD-230 and HD-3 Pro models can continue to successfully join video calls with all other Vidyo endpoints.
- Your HD-230 and HD-3 Pro models will be eligible to upgrade to any future 19.2.x maintenance releases.
- By upgrading to version 19.2.1:
- For more information about the VidyoRoom releases, please refer to the VidyoRoom: Releases article.
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