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VidyoPortal and VidyoRouter Version 19.3.0: General Availability Release



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VidyoPortal™ and VidyoRouter™ Version 19.3.0

What's New?

Vidyo’s Epic Context-Aware Linking (CAL) Integration Now Available in Epic's App Orchard Marketplace

  • Starting with the Epic February 2019 release, Epic requires the inclusion of an Epic-Client-ID for all third-party integrations that use their APIs.
    • In order to support Epic's new requirements, Enghouse Vidyo has obtained its own unique Epic-Client-ID and enrolled the Vidyo Context-Aware-Linking (CAL) integration app in Epic's App Orchard marketplace.
    • Starting with this release, the Epic CAL integration will support sending the Epic-Client-ID whenever the SetExternalConnectionStatus API is called.
  • To ensure that your cloud or on-premises CAL deployment will continue to work successfully with the Epic February 2019 release, you must:
    • Contact your Epic representative to obtain access to Epic’s App Orchard marketplace.
    • Contact Vidyo Sales or your Vidyo account representative once you have requested Vidyo's CAL app via the App Orchard site.

New Connection Test for Configuring the Epic Interconnect Server

  • More quickly identify and resolve Epic CAL configuration issues.
  • Generate helpful HTTP status notifications such as 408 - Request Timeout, 404 - Not Found, and 401 - Bad Credentials.
    • Use this information to debug Epic CAL configuration issues.

Sample URL Generator for Test Calls

  • Easily conduct test calls.
  • Generate sample Epic CAL URL links and use the links to:
    • Join test calls.
    • Compare the sample URL extData with the extData generated from Epic.

Multi-Server Epic Interconnect Support With a Single Tenant

  • Configure multiple Epic Interconnect servers on a single Vidyo tenant by using an "orgID" to differentiate each server.
  • Simplify your Epic CAL configuration, especially if you’re a healthcare entity with multiple Epic installations due to mergers, etc.
  • Reduce the costs associated with maintaining multiple environments.

Ability to Select the Epic Mode for Your Needs

  • Set your Epic CAL integration to Production, Test, or Legacy mode:
    • Select Production when configuring and deploying in a production environment.
    • Select Test when configuring a lab environment.
    • Select Legacy when debugging and using systems running versions earlier than Epic February 2019.

API Usage Reports

  • Download CSV files with data about usage of the SetExternalConnectionStatus API with your Epic Interconnect server.
  • Select the start and end date for each report.

Additional REST API for Epic CAL

  • Programmatically invoke the CAL workflow for embedded applications. 

Per-Tenant Status Notifications for Third-Party Integrations

  • Simple REST/JSON format for lightweight processing.
  • Receive rich status notification messages for:
    • Login and logout user events
    • Join and leave conference events
    • Epic CAL events

Updated Landing Pages for iPad® OS and macOS Catalina

  • The most recent version of Apple’s Safari® for iPad OS and macOS Catalina advertises the same user-agent. Therefore, the VidyoPortal cannot determine if an iPad or a desktop are connecting.
  • To remedy this issue, VidyoPortal version 19.3.0 provides landing pages that allow the user to select the device with which to join conferences or download the app.


On-premises customers can download this version on November 4, 2019 and cloud customers will automatically be upgraded on December 8, 2019.

What Actions Can I Take Now?

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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