VidyoPortal and VidyoRouter Version 19.3.0: General Availability Release

What's New?

Vidyo’s Epic Context-Aware Linking (CAL) Integration Now Available in Epic's App Orchard Marketplace

• Starting with the Epic February 2019 release, Epic requires the inclusion of an Epic-Client-ID for all third-party integrations that use their APIs.
  • In order to support Epic's new requirements, Enghouse Vidyo has obtained its own unique Epic-Client-ID and enrolled the Vidyo Context-Aware-Linking (CAL) integration app in Epic's App Orchard marketplace.
  • Starting with this release, the Epic CAL integration will support sending the Epic-Client-ID whenever the SetExternalConnectionStatus API is called.
• To ensure that your cloud or on-premises CAL deployment will continue to work successfully with the Epic February 2019 release, you must:
  • Contact your Epic representative to obtain access to Epic’s App Orchard marketplace.
  • Contact Vidyo Sales or your Vidyo account representative once you have requested Vidyo's CAL app via the App Orchard site.

New Connection Test for Configuring the Epic Interconnect Server

• More quickly identify and resolve Epic CAL configuration issues.
• Generate helpful HTTP status notifications such as 408 - Request Timeout, 404 - Not Found, and 401 - Bad Credentials.
  • Use this information to debug Epic CAL configuration issues.

Sample URL Generator for Test Calls

• Easily conduct test calls.
• Generate sample Epic CAL URL links and use the links to:
  • Join test calls.
  • Compare the sample URL extData with the extData generated from Epic.

Multi-Server Epic Interconnect Support With a Single Tenant

• Configure multiple Epic Interconnect servers on a single Vidyo tenant by using an "orgID" to differentiate each server.
• Simplify your Epic CAL configuration, especially if you’re a healthcare entity with multiple Epic installations due to mergers, etc.
• Reduce the costs associated with maintaining multiple environments.

Ability to Select the Epic Mode for Your Needs

• Set your Epic CAL integration to Production, Test, or Legacy mode:
  • Select Production when configuring and deploying in a production environment.
  • Select Test when configuring a lab environment.
  • Select Legacy when debugging and using systems running versions earlier than Epic February 2019.

API Usage Reports

• Download CSV files with data about usage of the SetExternalConnectionStatus API with your Epic Interconnect server.
• Select the start and end date for each report.

Additional REST API for Epic CAL

• Programmatically invoke the CAL workflow for embedded applications. 

Per-Tenant Status Notifications for Third-Party Integrations

• Simple REST/JSON format for lightweight processing.
• Receive rich status notification messages for:
• Login and logout user events
• Join and leave conference events
• Epic CAL events

Updated Landing Pages for iPad® OS and macOS Catalina

• The most recent version of Apple’s Safari® for iPad OS and macOS Catalina advertises the same user-agent. Therefore, the VidyoPortal cannot determine if an iPad or a desktop are connecting.
• To remedy this issue, VidyoPortal version 19.3.0 provides landing pages that allow the user to select the device with which to join conferences or download the app.

When?

On-premises customers can download this version on November 4, 2019 and cloud customers will automatically be upgraded on December 8, 2019.

What Actions Can I Take Now?

• For details about the new features, resolved, and known issues for this release, refer to the VidyoPortal and VidyoRouter: Releases article on the Vidyo Help Center.
• For a PDF file of the VidyoConferencing Administrator Guide for version 19.3.0, refer to the VidyoConferencing Administrator Guide article.
• To verify compatibility between your Vidyo infrastructure and Epic versions, refer to the Epic Compatibility with Vidyo Infrastructure article, and to configure your Epic CAL integration using the Super Admin and Tenant Admin portals, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article.
• For more information about status notifications, refer to the “User Status Notification” and “Status Notification Service” sections of the 19.3.0 version of the Web Services API User Guide.

Need Help?

If you need help or have questions, please feel free to do one of the following:

• Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
• Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Enghouse Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.