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Important Notice: Issue Using Google Chrome 76 and Later with VidyoWeb on MacOS

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Description of Issue

If you use VidyoWeb™ or VidyoWeb API plugin with macOS using Chrome™ version 76 or later, you will be unable to join a call after entering your name and clicking Join. You may also receive the following message, "The WebPluginVirtualCamera is not available. Please restart Chrome and try again.''

To avoid this issue, follow the workaround step below.

Products That Are Impacted with Chrome Versions 76 and Later

  • VidyoClientForWeb package running on macOS.
  • VidyoWeb API’s using the VidyoClientForWeb package running on macOS.

Workaround

  1. If you would like to join VidyoWeb calls using Chrome on macOs, Vidyo recommends you only use Chrome version 75 and earlier.

Recommended Solutions

  • Epic Embedded customers - Vidyo recommends using Epic's MyChart mobile application.
    • For iOS devices, download the MyChart app from the App Store
    • For Android devices, download the MyChart app from the Google Play Store
  • VidyoDesktop™ customers - Vidyo recommends transitioning to VidyoConnect™ for WebRTC.

Additional Information

  • For more information about this known issue, VWEB-3591, please refer to the Known Issues section in the VidyoWeb: Releases article.
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