This article describes the new features, functionality, and resolved issues for each of the VidyoEngage™ for Genesys releases since 2018. Additionally, this article includes information on platform and browser compatibility and known issues.
2020 Releases
About Version 20.1.0.1
This release package contains the Vidyo plugin along with the tested WDE versions 8.5.138.04, 8.5.125.04 and 8.5.117.18. The installation package files for the WDE plugin binaries are split into three zip files in the WorkspaceDesktopEdition folder, which are as follows:
- WorkspacePlug-in_Vidyo_20.1.0.1-138.04_ 09072020.zip, which supports WDE 8.5.138.xx.
- WorkspacePlug-in_Vidyo_20.1.0.1-125.04_ 09072020.zip, which supports WDE 8.5.125.xx.
- WorkspacePlug-in_Vidyo_20.1.0.1-117.18_ 09072020.zip, which supports WDE 8.5.117.xx.
This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.
What's New in This Release
- Vidyo Agent Nickname
- In this release, you can configure a nick name for a video agent that will display in the conference instead of displaying the video agent's first and last name (which is configured in the Genesys database).
- Replay Cloud Architecture
- WDE now supports VidyoReplay Cloud Recorder invite.
Deployment Package Contents
The deployment package contents include the following:
| FILE | CHANGED FROM LAST RELEASE |
|---|---|
| VidyoServer_20.1.0.1_09072020.zip | No |
| WebIntegration_Vidyo_20.1.0.1_09072020.zip | No |
| WorkspacePlug-in_Vidyo_20.1.0.1-117.18_09072020.zip | Yes |
| WorkspacePlug-in_Vidyo_20.1.0.1-125.04_09072020.zip | Yes |
| WorkspacePlug-in_Vidyo_20.1.0.1-138.04_09072020.zip | Yes |
| WorkspacePlug-in_Templates_20.1.0.1_09072020.zip | Yes |
| VidyoApplications_20.1.0.1_09072020.zip | No |
| ORSApp_20.1.0.1_09072020.zip | No |
Resolved and Known Issues
Resolved Issues
The following table lists the resolved issues in VidyoEngage for Genesys version 20.1.0.1:
| VidyoEngage for Genesys Version 20.1.0.1 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-504 |
An issue was fixed where the WDE now handles Stop meeting requests before a meeting is established. |
| GEN-488 |
The web proxy configuration now handles proxy with a username and a password correctly. |
| GEN-486 | An issue was resolved where the force web proxy configuration now works correctly on the client side. |
| GEN-484 | The screen layout configuration now supports the reconnect to video event correctly. |
| GEN-479 | An issue was fixed where the video device icons reset correctly and display the correct events received from the Vidyo client. |
| GEN-478 | The Vidyo Communicator view closes correctly. |
Known Issue
The following table lists the known issue in VidyoEngage for Genesys version 20.1.0.1:
| VidyoEngage for Genesys Version 20.1.0.1- Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-374 |
The application stops displaying in the Share tile after switching to parallel chat. |
2019 Releases
About Version 18.4.4.1
This release package contains the Vidyo plugin along with the tested WDE versions 8.5.130.04, 8.5.125.04 and 8.5.117.18. The installation package files for the WDE plugin binaries are split into three zip files in the WorkspaceDesktopEdition folder, which are as follows:
- WorkspacePlug-in_Vidyo_18.4.3.1-130.04_ 09282019.zip, which supports WDE 8.5.130.xx.
- WorkspacePlug-in_Vidyo_18.4.3.1-125.04_ 09272019.zip, which supports WDE 8.5.125.xx.
- WorkspacePlug-in_Vidyo_18.4.2.1-117.18_09272019.zip, which supports WDE 8.5.117.xx.
This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.
What's New in This Release
- Vidyo SOAP Interface Credentials are Available
- WDE is now configured with SOAP interface credentials which are required for meeting room maintenance.
- WDE - Agent Video Screen Layout Configuration
- The agent video screen layout is now configurable with the custom.vidyo-join-agent-view option when joining a join new session event.
- WDE - Attach Room Extension to Interaction
- The interaction data now attaches with the Room Extension VidyoPortal identifier.
Deployment Package Contents
The deployment package contents include the following:
| FILE | CHANGED FROM LAST RELEASE |
|---|---|
| VidyoServer_18.4.4.1_09272019.zip | No |
| WebIntegration_Vidyo_18.4.4.1_09272019.zip | No |
| WorkspacePlug-in_Vidyo_18.4.4.1-117.18_09272019.zip | Yes |
| WorkspacePlug-in_Vidyo_18.4.4.1-125.04_09272019.zip | Yes |
| WorkspacePlug-in_Vidyo_18.4.4.1-130.04_09282019.zip | Yes |
| WorkspacePlug-in_Templates_18.4.4.1_09272019.zip | Yes |
| VidyoApplications_18.4.4.1_09272019.zip | No |
| ORSApp_18.4.4.1_09272019.zip | No |
Resolved and Known Issues
Resolved Issues
The following table lists the resolved issues in VidyoEngage for Genesys version 18.4.4.1:
| VidyoEngage for Genesys Version 18.4.4.1 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-458 |
Enghouse Vidyo corrected a UTF-8 error that occurred when logging in to VidyoPortal when using SOAP XML with special characters. Now users can correctly login to VidyoPortal when the agent name contains non UTF-8 encoded characters. |
| GEN-474 |
There was no video button to re-escalate chat/voice to video. The WDE client now gracefully stops when the agent is logged into the portal during the session. |
| GEN-463 | The WDE Toast notification text was fixed for the chat to video escalation use case. |
Known Issue
The following table lists the known issue in VidyoEngage for Genesys version 18.4.4.1:
| VidyoEngage for Genesys Version 18.4.4.1 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-374 |
The application stops displaying in the Share tile after switching to parallel chat. |
About Version 18.4.3.1
This release package contains the Vidyo plugin along with the tested WDE versions 8.5.130.04, 8.5.125.04 and 8.5.117.18. The installation package files for the WDE plugin binaries are split into three zip files in the WorkspaceDesktopEdition folder, which are as follows:
- WorkspacePlug-in_Vidyo_18.4.3.1-130.04_ 04072019.zip, which supports WDE 8.5.130.xx.
- WorkspacePlug-in_Vidyo_18.4.3.1-125.04_ 04072019.zip, which supports WDE 8.5.125.xx.
- WorkspacePlug-in_Vidyo_18.4.2.1-117.18_ 04072019.zip, which supports WDE 8.5.117.xx.
This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.
What's New in This Release
- WDE Version 125.04 Is Released
- The new package for WDE 8,5,125.xx is now released.
Deployment Package Contents
The deployment package contents include the following:
| FILE | CHANGED FROM LAST RELEASE |
|---|---|
| VidyoServer_18.4.3.1_04072019.zip | No |
| WebIntegration_Vidyo_18.4.3.1_04072019.zip | No |
| WorkspacePlug-in_Vidyo_18.4.3.1-117.18_04072019.zip | Yes |
| WorkspacePlug-in_Vidyo_18.4.0.1-125.04_10152018.zip | Yes |
| WorkspacePlug-in_Vidyo_18.4.3.1-130.04_04072019.zip | Yes |
| WorkspacePlug-in_Templates_18.4.3.1_04072019.zip | Yes |
| VidyoApplications_18.4.3.1_04072019.zip | No |
| ORSApp_18.4.3.1_04072019.zip | No |
Resolved and Known Issues
Resolved Issues
The following table lists the resolved issues in VidyoEngage for Genesys version 18.4.3.1:
| VidyoEngage for Genesys Version 18.4.3.1 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-440 |
Enghouse Vidyo fixed the invite-recorder-timeout typo in the configuration options. |
Known Issue
The following table lists the known issue in VidyoEngage for Genesys version 18.4.3.1:
| VidyoEngage for Genesys Version 18.4.3.1 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-374 |
The application stops displaying in the Share tile after switching to parallel chat. |
About Version 18.4.2.1
About This Release
This release package contains the Vidyo plugin along with the tested WDE (Workspace Desktop Edition) versions 8.5.130.04 and 8.5.117.18. The installation package files for the WDE plugin binaries are split into these two zip files in the WorkspaceDesktopEdition folder:
- WorkspacePlug-in_Vidyo_18.4.2.1-130.04_02222019.zip, which supports WDE 8.5.130.xx.
- WorkspacePlug-in_Vidyo_18.4.2.1-117.18_02222019.zip, which supports WDE 8.5.117.xx.
This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.
What's New in This Release
- Updated WDE VidyoClient
- The VidyoClient version 3.5.12.0001 DLL is now used with the WDE.
- SIP Recorder Failover
- A backup SIP recorder can be configured in the WDE.
- The WDE can invite the primary and backup recorder instances to join the call in sequence.
- Vidyo Server HTTP Interface Security Improvements
- The Vidyo Server can now add Cache Control parameters into the response headers.
- Vidyo Server ORS Status Caching
- The Vidyo Server can now cache ORS operation information locally.
- Configuration information from the Genesys configuration layer is no longer requested on each Click to Vidyo request.
- The Vidyo Server now monitors the ORS primary backup instances during operation and reacts on events coming from the Genesys management layer.
Deployment Package Contents
The deployment package contents include the following:
| FILE | CHANGED FROM LAST RELEASE |
|---|---|
| VidyoServer_18.4.2.1_01312019.zip | Yes |
| WebIntegration_Vidyo_18.4.2.1_01312019.zip | Yes |
| WorkspacePlug-in_Vidyo_18.4.2.1-117.18_02212019.zip | Yes |
| WorkspacePlug-in_Vidyo_18.4.2.1-125.04_02212019.zip | Yes |
| WorkspacePlug-in_Templates_18.4.2.1_01312019.zip | Yes |
| VidyoApplications_18.4.2.1_01312019.zip | No |
| ORSApp_18.4.2.1_01312019.zip | No |
Resolved and Known Issues
Resolved Issues
The following table lists the resolved issues in VidyoEngage for Genesys version 18.4.2.1:
| VidyoEngage for Genesys Version 18.4.2.1 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-390 |
Prior to version 18.4.2.1, the WDE was not clearing meeting rooms created for the current session in cases where the call establish process failed. Starting with this release, the naming of meeting rooms has been changed, thereby improving the room cleanup process on WDE startup. |
| GEN-382 |
When an agent or customer ends a call, they no longer look like they are still connected. |
| GEN-375 |
The WDE now correctly handles UTF-16 and UTF-32 characters stored in the configuration server database. Therefore, apps with Unicode characters are now displayed correctly in the list of apps to share. |
| GEN-419 |
The handling of exceptions in the logs has been improved. The ORS session timeout is now set according to the _ttl setting of the Vidyo Server application object Click to Vidyo service. |
| GEN-416 |
The web proxy settings are now correctly set in the Windows registry when the values are changed. |
Known Issue
The following table lists the known issue in VidyoEngage for Genesys version 18.4.2.1:
| VidyoEngage for Genesys Version 18.4.2.1 - Known Issue | |
|---|---|
| Key | Summary |
| GEN-374 |
A shared application stops being displayed in its tile after switching to a parallel chat tab. |
2018 Releases
About Version 18.4.0.1
About This Release
This release package contains the Vidyo plugin along with the tested WDE (Workspace Desktop Edition) versions 8.5.125.xx, 8.5.117.xx, and 8.5.128.xx. The installation package files for the WDE plugin binaries are split into these two zip files in the WorkspaceDesktopEdition folder:
- WorkspacePlug-in_Vidyo_18.4.0.1-125.04_10152018.zip, which supports WDE 8.5.125.xx and 8.5.128.xx.
- WorkspacePlug-in_Vidyo_18.4.0.1-117.18_10152018.zip, which supports WDE 8.5.117.xx.
This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.
What's New in This Release
- SIP Call From Identifier
- The WDE Plugin now includes the “callFromIdentifier” parameter in the SIP recorder invite message.
- Shared Application Whitelisting and Blacklisting
- In order to limit the scope of applications that can be shared between customers and agents during a video call, WDE Administrators can now set up a whitelist and blacklist of shareable applications.
- Vidyo Server Integration with Management Framework for Linux
- You can now configure Vidyo Server for Linux with an admin port.
- A shutdown script, which enables Vidyo Server for Linux to shut down gracefully, is now available.
- When using Linux, you can now configure the Vidyo Server application object Annex with Start and Stop commands.
- Customer Web Client Sample with Genesys Widgets
- A Click to Vidyo use case has been integrated with Genesys Widgets.
- A Chat to Vidyo use case has been integrated with both GMS and Genesys Widgets.
- Updated WDE Vidyo Client
- Vidyo Client DLL version 3.5.12.0001 is now used with the WDE.
Deployment Package Contents
The deployment package contents include the following:
| FILE | CHANGED FROM LAST RELEASE |
|---|---|
| VidyoServer_18.4.0.1_10042018.zip | Yes |
| WebIntegration_Vidyo_18.4.0.1_10042018.zip | Yes |
| WorkspacePlug-in_Vidyo_18.4.0.1-117.18_10152018.zip | Yes |
| WorkspacePlug-in_Vidyo_18.4.0.1-125.04_10152018.zip | Yes |
| WorkspacePlug-in_Templates_18.4.0.1_09202018.zip | Yes |
| VidyoApplications_18.4.0.1_09202018.zip | Yes |
| ORSApp_18.4.0.1_09202018.zip | No |
Resolved and Known Issues
Resolved Issues
The following table lists the resolved issues in VidyoEngage for Genesys version 18.4.0.1:
| VidyoEngage for Genesys Version 18.4.0.1 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-372 |
In the WDE, the ability to share applications now works on Windows 8+ operating systems. |
| GEN-359 |
An ORS Genesys Routing issue has been resolved, thereby enabling the interaction to route to the default skill if an agent with the primary skill is not available. |
| GEN-356 |
In the WDE, the Video Session release button is now shown on the Vidyo toolbar for Registered Agents as well as when there are multiple escalations from Chat to Vidyo within a single chat session. |
| GEN-355 |
In Voice to Vidyo outbound interactions, the Vidyo button (which enables escalation to a Vidyo call) now displays even when an evaluation error occurs. |
| GEN-295 |
The Vidyo Server Routing Timeout now correctly cleans out the interaction after an agent invite timeout or after the interaction is revoked from the agent desktop (if it is ringing and is stopped by the interaction server). |
Known Issues
The following table lists the known issues in VidyoEngage for Genesys version 18.4.0.1:
| VidyoEngage for Genesys Version 18.4.0.1 - Known Issues | |
|---|---|
| Key | Summary |
| GEN-375 |
Window names with languages using Unicode characters can sometimes show those characters incorrectly. This will be addressed in upcoming versions. |
| GEN-374 |
A shared application stops being displayed in its tile after switching to a parallel chat tab. |
About Version 18.3.0.202
About This Release
This release package contains the Vidyo plugin along with the tested WDE versions 8.5.125.xx and 8.5.117.xx. The installation package files for the WDE plugin binaries are split into two zip files in the WorkspaceDesktopEdition folder, which are as follows:
- WorkspacePlug-in_Vidyo_18.3.0.202-125.04_08082018.zip, which supports WDE 8.5.125.xx.
- WorkspacePlug-in_Vidyo_18.3.0.202-117.18_08082018.zip, which supports WDE 8.5.117.xx.
This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.
There are no new features in this release.
Deployment Package Contents
The deployment package contents include the following:
| FILE | CHANGED FROM LAST RELEASE |
|---|---|
| VidyoServer_18.3.0.202_08082018.zip | Yes |
| WebIntegration_Vidyo_18.3.0.202_08082018.zip | No |
| WorkspacePlug-in_Vidyo_18.3.0.202-117.18_08082018.zip | Yes |
| WorkspacePlug-in_Vidyo_18.3.0.202-125.04_08082018.zip | Yes |
| WorkspacePlug-in_Templates_18.3.0.202_08082018.zip | No |
| VidyoApplications_18.3.0.202_08082018.zip | No |
| ORSApp_18.3.0.202_08082018.zip | No |
Resolved Issues
The following table lists the resolved issues in VidyoEngage for Genesys version 18.3.0.202. There are no new known issues:
| VidyoEngage for Genesys Version 18.3.0.202 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-351 |
The Vidyo Server Health Information tab now correctly displays all the connected servers. |
| GEN-338 |
The WDE autorelease of the Vidyo session now works correctly with registered agents. |
About Version 18.3.0.2
What's New in this Release
This release package contains the Vidyo plugin along with the tested WDE versions 8.5.125.xx and 8.5.117.xx. The installation package files for the WDE plugin binaries are split into two zip files in the WorkspaceDesktopEdition folder, which are as follows:
- WorkspacePlug-in_Vidyo_18.3.0.2-125.04_06282018.zip, which supports WDE 8.5.125.xx.
- WorkspacePlug-in_Vidyo_18.3.0.2-117.18_06282018.zip, which supports WDE 8.5.117.xx.
This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.
Here's what's new in this release:
- Video Session Transfer
- An agent can now transfer a video session from the toolbar.
- Skill-Based ORS Routing Implemented
- A customer may now use predefined skill-based routing from VidyoApplications.
- Customer Status Notification
- An agent can now receive an extended session status notification about messages sent to a customer.
- An Administrator can configure auto disconnect of an agent when the customer drops a session.
- An Administrator can configure, enable, or disable a video session release confirmation dialog message or button labels.
- Vidyo Server Management Framework Support
- Vidyo Server is integrated with LCA and can report application status.
- An Administrator can open the Vidyo Server Health Information tab, and then see the server version and status.
- An Administrator can now start and stop the Vidyo Server easily from a Windows service.
- An Administrator can monitor, start, and stop the Vidyo Server from the Genesys Administration Console.
Deployment Package Contents
The deployment package contents include the following:
| FILE | CHANGED FROM LAST RELEASE |
|---|---|
| VidyoServer_18.3.0.2_06282018.zip | Yes |
| WebIntegration_Vidyo_18.3.0.2_06282018.zip | No |
| WorkspacePlug-in_Vidyo_18.3.0.2-117.18_06282018.zip | Yes |
| WorkspacePlug-in_Vidyo_18.3.0.2-125.04_06282018.zip | Yes |
| WorkspacePlug-in_Templates_18.3.0.2_06282018.zip | Yes |
| VidyoApplications_18.3.0.2_06282018.zip | Yes |
| ORSApp_18.3.0.2_06282018.zip | No change from 1.1.1.0_09162016 |
Resolved Issues
The following table lists the resolved issues in VidyoEngage for Genesys version 18.3.0.2. There are no new known issues:
| VidyoEngage for Genesys Version 18.3.0.2 - Resolved Issues | |
|---|---|
| Key | Summary |
| GEN-316 |
The correct Vidyo Server binary version is reported in the logs. The new server application template must be imported. |
| GEN-293 |
The Vidyo Server is correctly handing the exception BrokenPipe after an unexpected websocket connection release. |
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