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VidyoEngage for Genesys: Releases

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This article describes the new features, functionality, and resolved issues for each of the VidyoEngage™ for Genesys releases since 2018. Additionally, this article includes information on platform and browser compatibility and known issues.

 

2019 Releases


About Version 18.4.4.1

This release package contains the Vidyo plugin along with the tested WDE versions 8.5.130.04, 8.5.125.04 and 8.5.117.18. The installation package files for the WDE plugin binaries are split into three zip files in the WorkspaceDesktopEdition folder, which are as follows: 

  • WorkspacePlug-in_Vidyo_18.4.3.1-130.04_ 09282019.zip, which supports WDE 8.5.130.xx.
  • WorkspacePlug-in_Vidyo_18.4.3.1-125.04_ 09272019.zip, which supports WDE 8.5.125.xx.
  • WorkspacePlug-in_Vidyo_18.4.2.1-117.18_09272019.zip, which supports WDE 8.5.117.xx.

This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.

What's New in This Release

  • Vidyo SOAP Interface Credentials are Available
    • WDE is now configured with SOAP interface credentials which are required for meeting room maintenance.
  • WDE - Agent Video Screen Layout Configuration
    • The agent video screen layout is now configurable with the custom.vidyo-join-agent-view option when joining a join new session event.
  • WDE - Attach Room Extension to Interaction
    • The interaction data now attaches with the Room Extension VidyoPortal identifier.

Deployment Package Contents

The deployment package contents include the following: 

FILE CHANGED FROM LAST RELEASE
VidyoServer_18.4.4.1_09272019.zip No
WebIntegration_Vidyo_18.4.4.1_09272019.zip No
WorkspacePlug-in_Vidyo_18.4.4.1-117.18_09272019.zip Yes
WorkspacePlug-in_Vidyo_18.4.4.1-125.04_09272019.zip Yes
WorkspacePlug-in_Vidyo_18.4.4.1-130.04_09282019.zip Yes
WorkspacePlug-in_Templates_18.4.4.1_09272019.zip Yes
VidyoApplications_18.4.4.1_09272019.zip No 
ORSApp_18.4.4.1_09272019.zip No

Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoEngage for Genesys version 18.4.4.1:

VidyoEngage for Genesys Version 18.4.4.1 - Resolved Issues
Key Summary
GEN-458

Enghouse Vidyo corrected a UTF-8 error that occurred when logging in to VidyoPortal when using SOAP XML with special characters. Now users can correctly login to VidyoPortal when the agent name contains non UTF-8 encoded characters.

GEN-474 

There was no video button to re-escalate chat/voice to video. The WDE client now gracefully stops when the agent is logged into the portal during the session.

GEN-463  The WDE Toast notification text was fixed for the chat to video escalation use case.

 

Known Issue

The following table lists the known issue in VidyoEngage for Genesys version 18.4.4.1:

 

VidyoEngage for Genesys Version 18.4.4.1 - Resolved Issues 
Key Summary
GEN-374

The application stops displaying in the Share tile after switching to parallel chat. 

 


  

About Version 18.4.3.1

This release package contains the Vidyo plugin along with the tested WDE versions 8.5.130.04, 8.5.125.04 and 8.5.117.18. The installation package files for the WDE plugin binaries are split into three zip files in the WorkspaceDesktopEdition folder, which are as follows: 

  • WorkspacePlug-in_Vidyo_18.4.3.1-130.04_ 04072019.zip, which supports WDE 8.5.130.xx.
  • WorkspacePlug-in_Vidyo_18.4.3.1-125.04_ 04072019.zip, which supports WDE 8.5.125.xx.
  • WorkspacePlug-in_Vidyo_18.4.2.1-117.18_ 04072019.zip, which supports WDE 8.5.117.xx.

This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.

What's New in This Release

      • WDE Version 125.04 Is Released
        • The new package for WDE 8,5,125.xx is now released. 

Deployment Package Contents

The deployment package contents include the following: 

FILE CHANGED FROM LAST RELEASE
VidyoServer_18.4.3.1_04072019.zip No
WebIntegration_Vidyo_18.4.3.1_04072019.zip No
WorkspacePlug-in_Vidyo_18.4.3.1-117.18_04072019.zip Yes
WorkspacePlug-in_Vidyo_18.4.0.1-125.04_10152018.zip Yes
WorkspacePlug-in_Vidyo_18.4.3.1-130.04_04072019.zip Yes
WorkspacePlug-in_Templates_18.4.3.1_04072019.zip Yes
VidyoApplications_18.4.3.1_04072019.zip No 
ORSApp_18.4.3.1_04072019.zip No

Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoEngage for Genesys version 18.4.3.1:

VidyoEngage for Genesys Version 18.4.3.1 - Resolved Issues
Key Summary
GEN-440

Enghouse Vidyo fixed the invite-recorder-timeout typo in the configuration options.

 

Known Issue

The following table lists the known issue in VidyoEngage for Genesys version 18.4.3.1:

 

VidyoEngage for Genesys Version 18.4.3.1 - Resolved Issues 
Key Summary
GEN-374

The application stops displaying in the Share tile after switching to parallel chat. 

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