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VidyoEngage for Genesys: About Version 18.4.3.1

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About This Release 

This release package contains the Vidyo plugin along with the tested WDE versions 8.5.130.04, 8.5.125.04 and 8.5.117.18. The installation package files for the WDE plugin binaries are split into three zip files in the WorkspaceDesktopEdition folder, which are as follows: 

  • WorkspacePlug-in_Vidyo_18.4.3.1-130.04_ 04072019.zip, which supports WDE 8.5.130.xx.
  • WorkspacePlug-in_Vidyo_18.4.3.1-125.04_ 04072019.zip, which supports WDE 8.5.125.xx.
  • WorkspacePlug-in_Vidyo_18.4.2.1-117.18_ 04072019.zip, which supports WDE 8.5.117.xx.

This is the zip file naming convention: WorkspacePlug-in_Vidyo_<version-plugin>-<version-wde>_<release-date>.zip.

What's New in This Release

  • WDE Version 125.04 Is Released
    • The new package for WDE 8,5,125.xx is now released. 

Deployment Package Contents

The deployment package contents include the following: 

FILE CHANGED FROM LAST RELEASE
VidyoServer_18.4.3.1_04072019.zip No
WebIntegration_Vidyo_18.4.3.1_04072019.zip No
WorkspacePlug-in_Vidyo_18.4.3.1-117.18_04072019.zip Yes
WorkspacePlug-in_Vidyo_18.4.0.1-125.04_10152018.zip Yes
WorkspacePlug-in_Vidyo_18.4.3.1-130.04_04072019.zip Yes
WorkspacePlug-in_Templates_18.4.3.1_04072019.zip Yes
VidyoApplications_18.4.3.1_04072019.zip No 
ORSApp_18.4.3.1_04072019.zip No

Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoEngage for Genesys version 18.4.3.1:

VidyoEngage for Genesys Version 18.4.3.1 - Resolved Issues
Key Summary
GEN-440

Enghouse Vidyo fixed the invite-recorder-timeout typo in the configuration options.

 

Known Issue

The following table lists the known issue in VidyoEngage for Genesys version 18.4.3.1:

 

VidyoEngage for Genesys Version 18.4.3.1 - Resolved Issues 
Key Summary
GEN-374

The application stops displaying in the Share tile after switching to parallel chat. 

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