This article describes the new features, functionality, and resolved issues for each of the VidyoDesktop™ for desktop releases since 2016. Additionally, this article includes information on upgrading from VidyoDesktop to VidyoConnect™, platform and browser compatibility, and known issues.

• 2019 Releases
  • Version 3.6.18
• 2018 Releases
  • Version 3.6.16
  • Version 3.6.15
• 2017 Releases 
  • Version 3.6.14
  • Version 3.6.13
  • Version 3.6.12
• 2016 Releases 
  • Version 3.6.9
  • Version 3.6.5
• Upgrading from VidyoDesktop to VidyoConnect
• Compatibility 
• Known Issues 

 

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2019 Releases

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VidyoDesktop for Windows and Mac: About Version 3.6.18

What's New in this Release

• First 64-bit Version of VidyoDesktop
  • Because macOS® Catalina exclusively supports 64-bit applications, the introduction of a 64-bit version of VidyoDesktop enables you to use VidyoDesktop with Catalina.
  • You must upgrade to VidyoDesktop version 3.6.18 before upgrading to macOS Catalina. For more information, see the Important Notice: Upgrade to VidyoDesktop Version 3.6.18 Before Upgrading to MacOS Catalina article.
• Notarization for macOS
  
  • The VidyoDesktop application now meets Apple’s new notarization requirements for macOS.
• Calls Coming From VidyoDesktop Appear in the CDR 
  • The Call Detail Records (CDR) database in the VidyoPortal will now include an entry for every call coming from VidyoDesktop.

Resolved Issues

The following table lists the resolved issues in VidyoDesktop version 3.6.18:

VidyoDesktop Version 3.6.18 - Resolved Issues
Key	Summary
VD-10448	Users can join PIN-protected rooms whether they are a guest or a registered user.
VD-10445	The VidyoDesktop application now meets Apple’s new notarization requirements for macOS.
VD-10441	The Qt version for macOS has been updated to 5.13.
VD-10440	An intermittent increase in network packets being dropped (high NACK counts) that was reported with VidyoDesktop version 3.6.16 no longer occurs.
VD-10419	VidyoDesktop version 3.6.16 can now be successfully upgraded via the portal.
VD-10405	When running the VidyoDesktop installer on macOS 10.14 Mojave, the "VidyoDesktopInstaller is not optimized for your Mac and needs to be updated" warning message no longer appears.

 

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2018 Releases

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VidyoDesktop for Windows and Mac: About Version 3.6.16

What's New in this Release

• Resolved Issues
  • During this release, Vidyo enhanced the security of the VidyoDesktop application to improve your privacy and protection.
  • With this version, your upgrade will successfully occur by checking the proper parameters.  Read more about the other bug fixes below in the Resolved Issues section.
• Transition to VidyoConnect 
  • Vidyo would be happy to assist with your upgrade of your organization's Vidyo client to our latest and greatest offering: VidyoConnect. When you transition fromVidyoDesktop™ to VidyoConnect, you'll immediately notice many new helpful features and an increased global alignment across your enterprise. All of these benefits allow for better-informed decisions, faster responses, and deeper trust.
  • Vidyo will provide you with the tools you need to make this transition simple and seamless.
  • Please review the Transition from VidyoDesktop to VidyoConnect article to learn more about the steps required.
  • If you have any questions or need help, please contact your customer success manager or email  customersuccess@vidyo. com . 

Resolved Issues

The following table lists the resolved issues in VidyoDesktop version 3.6.16:

VidyoDesktop Version 3.6.16 - Resolved Issues
Key	Summary
VD-10410	To improve and safeguard your security, Vidyo updated VidyoDesktop to the latest Open SSL library and the cURL library.
VD-10404	Vidyo corrected a bug so that the VidyoDesktop no longer crashes om MAC OS when making or answering a video call.
VD-10406	Vidyo resolved an issue on MacOS 10.14 Mojave so that now when you disable the microphone before a call; VidyoDesktop will now correctly display the microphone as disabled. Important Note: VidyoDesktop is not completely optimized for MacOS Mojave and hence it is not listed in the Compatibility Guide. It can work but under the conditions listed in VD-10405 (see below).
VD-10405	Even though a warning message displays upon install of VidyoDesktop; the application will still install correctly.  The warning message will display "is not optimized for your Mac; this app will not work with future versions of macOS....". Apple had previosly announced MacOS 10.14 Mojave will be the last version to support legacy 32-bit applications. Important Note: Vidyo will not upgrade to the 64 bit release; however, will be happy to help you transition to our latest and greatest offering: VidyoConnect (see the "What's New" section above for more details).
VD-10284	Vidyo corrected a bug so that the VidyoDesktop 3.6.9 no longer crashes under MacOS Sierra and Capitan if the Share feature is undocked and left open while making a new call, or when content is shared during full screen mode.

 

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VidyoDesktop for Windows and Mac: About Version 3.6.15

What's New in this Release

• Resolved Issue
  
  • This release fixes an issue where, on Mac platforms, VidyoDesktop could not be upgraded from within the VidyoDesktop client application when the client was offered the upgrade from the connected portal:
    
    • The source of the issue was a faulty mechanism by which the certificate checking of the new release was done by the currently installed VidyoDesktop release. This is a type of issue that can only be solved in the forward direction. Hence, with this fix and after successfully installing VidyoDesktop version 3.6.15, if the client application is ever offered a newer version in the future (for example, version 3.6.16, 3.6.17, etc.), the upgrade will check the proper parameters and should successfully allow the upgrade to occur.

Resolved Issues 

The following table lists the resolved issues in VidyoDesktop version 3.6.15:

VidyoDesktop Version 3.6.15 - Resolved Issues
Key	Summary
VD-10368	VidyoDesktop no longer crashes when searching for names that contain a hyphen.
VD-10358	VidyoDesktop now detects the internal web camera on PCs.
VD-10356	VidyoDesktop no longer automatically logs the user out after their direct call, which was initiated via the directCall API, has ended.
VD-10355	Room owners can now see the Lock Room icon on the HTML control meeting page.
VD-10349	The Lock Room icon now displays when launching VidyoDesktop via the logIn and joinConference Web Services APIs.
VD-10324	The power saving alarm no longer displays on PCs that are configured for high performance.

 

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2017 Releases

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VidyoDesktop for Windows and Mac: About Anchor Version 3.6.14

What's New in this Release

• Resolved Issues
  
  • This release fixes a number of issues to enhance the reliability and usability of VidyoDesktop™. Some of the issues that we've resolved include:
    
    • VidyoDesktop now detects the internal web camera on PCs.
    • VidyoDesktop no longer automatically logs the user out after their direct call, which was initiated via the directCall API, has ended.
    • The power saving alarm no longer displays on PCs that are configured for high performance.

Resolved Issues 

The following table lists the resolved issues in VidyoDesktop version 3.6.14:

VidyoDesktop Version 3.6.14 - Resolved Issues
Key	Summary
VD-10368	VidyoDesktop no longer crashes when searching for names that contain a hyphen.
VD-10358	VidyoDesktop now detects the internal web camera on PCs.
VD-10356	VidyoDesktop no longer automatically logs the user out after their direct call, which was initiated via the directCall API, has ended.
VD-10355	Room owners can now see the Lock Room icon on the HTML control meeting page.
VD-10349	The Lock Room icon now displays when launching VidyoDesktop via the logIn and joinConference Web Services APIs.
VD-10324	The power saving alarm no longer displays on PCs that are configured for high performance.

 

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VidyoDesktop for Windows and Mac: About Anchor Version 3.6.13

What’s New in This Release

• Resolved Issues
  
  • This release fixes a number of issues to enhance the reliability and usability of VidyoDesktop. Some of the issues that we’ve resolved include:
    
    
    • When accessing VidyoRouter 3.5.1 and later, VidyoDesktop now properly allows room owners to moderate device settings for users via the Control Meeting page (e.g. mute microphone, mute camera, etc.).
    • Search operations work as intended when subsequent searches are performed.
    • When attempting to launch VidyoDesktop, the application no longer crashes for users who are using macOS Sierra 10.12.
    • A series of unnecessary soap calls are no longer produced when clicking any of the control meeting buttons.
    • When launching VidyoDesktop using the Web Services APIs to log in and join a conference as a user, the Control Meeting icon now displays on the in-call screen.

Resolved Issues

The following table lists the resolved issues in VidyoDesktop version 3.6.13 (0019):

VidyoDesktop Version 3.6.13 - Resolved Issues
Key	Summary
VD-10345	When accessing VidyoRouter version 3.5.1 and later, VidyoDesktop now properly allows room owners to moderate device settings for users via the Control Meeting page (e.g. mute microphone, mute camera, etc.).
VD-10342	Search operations work as intended when subsequent searches are performed.
VD-10321	VidyoDesktop no longer crashes when users who do not have any favorites bookmarked attempt to log back into the application.
VD-10318	When launching VidyoDesktop using the Web Services APIs to log in and join a conference as a user, the Control Meeting icon now displays on the in-call screen.
VD-10264	When attempting to launch VidyoDesktop, the application no longer crashes for users who are using macOS Sierra 10.12.
VD-10251	VidyoDesktop no longer crashes when Mac users attempt to share content during a conference.
VD-10228	A series of unnecessary soap calls are no longer produced when clicking any of the control meeting buttons.
VD-10200	Danish grammatical and spelling errors have been fixed in VidyoDesktop.
VD-9917	The correct Finnish translations now display in VidyoDesktop.
VD-8438	When the primary OS language on a Mac is set to Japanese and the user tries to upgrade VidyoDesktop from the upgrade pop-up that appears when connecting to a VidyoPortal that has a different version running, VidyoDesktop no longer fails to upgrade.

 

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VidyoDesktop for Windows and Mac: About Anchor Version 3.6.12 (014)

What’s New in This Release

In VidyoDesktop™ for Windows® and Mac® Anchor version 3.6.12, we've resolved some issues that occurred for customers who were using certain Logitech® cameras with the Far End Camera Control (FECC) Plug-in for VidyoDesktop. Those customers can now reliably enjoy using FECC with VidyoDesktop.

In accordance with the Vidyo Software Maintenance Policy, Vidyo is also pleased to announce version 3.6.12 as an Anchor Release. Anchor Releases for Vidyo endpoints and servers are marked in green on the Vidyo Compatibility Matrix.

Want More Info?

If you'd like to get additional information about this release, see the attached document, VidyoDesktop for Windows and Mac Release Notes Anchor Version 3.6.12 (014).

 

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2016 Releases

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VidyoDesktop for Windows and Mac: About Anchor Version 3.6.9

If you'd like to get additional information about this release, see the attached document, VidyoDesktop for Windows and Mac Release Notes Anchor Version 3.6.9 in the Attachments section at the end of this article.

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VidyoDesktop for Windows and Mac: About Anchor Version 3.6.5 (011)

What’s New in This Release

IMPORTANT CHANGE: Application Sharing No Longer Available on Windows 8 and Later

• On Windows 8 and later, in certain scenarios when a user shares an application, other applications running on that user’s machine may also be shared into the conference. Due to this privacy concern, we have limited sharing on Windows 8 and later to sharing the full display only. On Windows versions earlier than Windows 8 and on Mac OS X, this issue does not exist, therefore application sharing is still available.

Security Enhancement

• For added security, VidyoDesktop now works with VidyoPortals™ set to support TLS 1.2 only

Fixed Issues

• The title of the Configuration and Status window now correctly displays as “Konfiguration und status” instead of “Konfiguration und staat” when German is selected as the system language.

If you'd like to get additional information about this release, see the attached document, VidyoDesktop for Windows and Mac Release Notes Anchor Version 3.6.5 in the Attachments section at the end of this article.

 

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Upgrading from VidyoDesktop to VidyoConnect

• Upgrading/Transitioning to VidyoConnect 
  • Vidyo would be happy to assist with your upgrade of your organization's Vidyo client to our latest and greatest offering: VidyoConnect. When you transition fromVidyoDesktop to VidyoConnect, you'll immediately notice many new helpful features and an increased global alignment across your enterprise. All of these benefits allow for better-informed decisions, faster responses, and deeper trust.
  • Vidyo will provide you with the tools you need to make this transition simple and seamless.
  • Please review the Transition from VidyoDesktop to VidyoConnect article to learn more about the steps required.
  • If you have any questions or need help, please contact your customer success manager or email  customersuccess@vidyo. com . 

 

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Compatibility

Platform Compatibility for VidyoDesktop

The following table defines the compatibility between VidyoDesktop version 3.6.18 and Windows and OS platforms.

Compatible Windows® Platforms	Compatible Mac® OS X Platforms
Windows 7 32-bit and 64-bit	Mac OS Sierra X 10.12.x
Windows 8 32-bit and 64-bit	Mac OS High Sierra X 10.13.x
Windows 8.1 32-bit and 64-bit	Mac OS Mojave 10.14.x
Windows 10 32-bit and 64-bit	Mac OS Catalina 10.15.x

 

Portal Compatibility for On-Premise VidyoDesktop Customers

If you are an on-premise customer, refer to the Vidyo Compatibility Matrix article to determine which version of the VidyoPortal your VidyoDesktop release is compatible with.

 

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Known Issues

The following table lists the known issues in VidyoDesktop version 3.6.18:

VidyoDesktop Version 3.6.18 - Known Issues
Key	Summary
VD-10434	When a user joins a call and mutes all users, the microphone mute is only applied to the current users joined; subsequent users who join the call do not get muted automatically upon joining.
VD-10430	If you set parameters to the MSI installer and then want to re-install again, you must first uninstall VidyoDesktop and then reinstall again with different parameters; otherwise, your latest parameters will not apply correctly to the MSI installer.
VD-10363	VidyoDesktop is not closing the TCP connection after a SOAP request is sent.
VD-10354	Room owners are not able to see the native Mute Audio, Mute Camera, and Disconnect buttons.
VD-10350	The native control meeting options do not synchronize with the HTML control meeting page.
VD-10272	After upgrading from Windows 7 to Windows 10, the FECC plug-in for VidyoDesktop no longer works as expected. Therefore, users are not able to use the camera control icons to control the far-end camera.
VD-8936	When installing via MSI parameter ENABLEVIDYOAUTOSTART=1, the automatic startup of VidyoDesktop feature works properly but the checkbox within configuration settings is not properly set (this is ONLY a visual indicator issue).