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VidyoConnect for WebRTC (Native & Transcoded): Releases

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This article describes the new features, functionality, and resolved issues for each of the VidyoConnect™ for WebRTC releases for 2020-2019. Additionally, this article includes information on upgrading from VidyoDesktop™, platform and browser compatibility, and known issues.

 


2020 Releases 


VidyoConnect for Native WebRTC: About LA Version 20.2.2

Cloud customers will automatically be upgraded by October 9, 2020. 

 

What's New? 

  • New Instructions for Authorizing Devices
    • This release includes new onscreen instructions in a pop-up window with a link to a video in the VidyoConnect app to help users authorize the use of their camera and microphone in their browsers, which is especially useful in cases where users previously denied authorization.
    • Below are the different pop-ups that may display based on your device, platform, and browser. When the pop-up displays in your device, click the “How to give access to device” link to see a video on how to authorize the devices.

      iOS_SAFARI_USE_THIS_ONE.jpg
      iOS Device in Safari Browser

      ANDROIN_CHROME_USE_THIS_ONE.jpg
      Android Device in a Chrome Browser

      MacOS_on_Safari.jpg
      MacOS in a Safari Browser 

      MacOS_Chrome.jpg
      Windows & MacOS in a Chrome Browser

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 20.2.2:

VidyoConnect for WebRTC Version 20.2.2 - Resolved Issues
Key Summary
NEP-14654

An issue was fixed where sometimes users get dropped from calls when using Chrome version 86.

NEP-14572

The lists of supported browsers for VidyoConnect for WebRTC are available here for Native compatibility and here for Transcoded compatibility.

NEP-14571 
and
NEP-14570

Onscreen instructions and videos were added to the VidyoConnect app to help users authorize usage of their devices in their browsers, especially in cases where they previously denied authorization. The instructions include a message indicating that users are not allowed to join a call unless they authorize the use of their camera and microphone.

 

Known Issues

There are no new known issues for this release; however, if you want to review previously documented  Known Issues for Native WebRTC, please click here.

 


VidyoConnect for Native WebRTC: About LA Version 20.2.1

What's New? 

  • Enghouse Vidyo corrected an issue so VidyoConnect ™ for Native WebRTC (desktop and mobile) users can easily join calls when using the upcoming release of Google Chrome™ version 85. Previously, some users experienced issues on the Goolge Chrome version 85 beta version when connecting to calls and may have received timeout errors.
  • This issue specifically impacted customers using the VidyoConnect Health4 Meetings platform. 

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 20.2.1:

VidyoConnect for WebRTC Version 20.2.1 - Resolved Issues
Key Summary
IOWEBRTC-1297

Enghouse Vidyo fixed an issue affecting VidyoConnect for Native WebRTC users who had issues joining calls using Google Chrome version 85. 

IOWEBRTC-1337

An issue was resolved affecting VidyoConnect for Native WebRTC users who had issues getting disconnected from calls when using Google Chrome version 85. 

Known Issues

There are no new known issues for this release; however, if you want to review previously documented  Known Issues for Native WebRTC, please click here.

 


VidyoConnect for Native WebRTC: About LA Version 20.2.0

What's New? 

  • Support for VidyoConnect Native WebRTC
    • In this release, guest customers can easily and quickly join calls using a browser and no longer need to install any application or plugin.  Simply, click on a conference link and the browser will open.   
      Join_Via_Browser.png
    • Click Join via the Browser and the VidyoConnect app opens. (Enter your name and mute your speaker, microphone, and camera, if needed).

      Main_Desktop.png
      Desktop Experience

      NEW_Mobile_main_screen_all_together.png
      Mobile Experience

  • Supported Browsers
    • The VidyoConnect for Native WebRTC application runs on the following supported WebRTC browsers: 
      • Google Chrome™ version 83 and later on Windows, Mac OS and Android™
      • Safari®version 13.1.1 and later on iOS/iPad OS and Mac OS
      • Firefox is not supported in this version. 
  • Support for Epic Context-Aware Linking (CAL) Workflows
  • Features  
    • The Using VidyoConnect: About Each Feature article provides detailed information about how to use the pre-call and in-call features of the VidyoConnect™ application—whether you're using the application on your desktop, with WebRTC, or on your mobile device. Refer to the below native WebRTC pre-call and in-call feature sections in this article. 
      • Pre-Call Features
        • Configuring the Audio/Video Settings 
        • Viewing and accepting the Terms and Conditions & Privacy Policy
        • Using the Calendar Integration Feature
      • In-Call Features
        • Using the Participant's List to view call participants
        • Using the in-call chat feature to send and receive chats
        • Using the Content/Screen Share Feature
        • Using the Whiteboard Feature (View only)

      Important Considerations:

        • Toggle layout is not available. 
        • Mobile participants can view shared or whiteboard content; however, cannot share content or annotate on the whiteboard during a call.
        • Although participants cannot use the Moderation and Recording features, a  notification will display as a red circle in the top right of the application if someone is recording the meeting. 

       

  • Troubleshooting
    • If you are having issues, desktop and mobile customers can download logs by going to Settings>Help>Downloads.  
    • To troubleshoot media issues, create a WebRTC internals dump file on chrome://webrtc-internals/.
    • A simple way to detect device and connectivity issues is to use this test environment: https://test.webrtc.org

Resolved Issues

There are no resolved issues in the VidyoConnect for Native WebRTC version 20.2.0 release. 

Known Issues

Please refer to the Known Issues for Native WebRTC here.

 


VidyoConnect for WebRTC: About Version 20.1.2 (Transcoded)

Cloud customers will automatically be upgraded by August 21, 2020.

 

What's New in This Release 

  • Enghouse Vidyo corrected an issue so users can easily join calls when using the upcoming release of Google Chrome™ version 85. Previously, some users experienced issues on the Goolge Chrome version 85 beta version when connecting to calls and may have received 404 timeout errors.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 20.1.2:

VidyoConnect for WebRTC Version 20.1.2 - Resolved Issues
Key Summary
IOWEBRTCGW-450

Enghouse Vidyo fixed an issue affecting VidyoConnect for WebRTC (transcoded) users who joined calls using Google Chrome version 85. 

There are no new known issues for this release.  

 


VidyoConnect for WebRTC: About Version 18.2.9 (Transcoded)

On-premises customers can download the software packages for this release from the WebRTC Server Side Packages article on August 19, 2020.

 

What's New in This Release 

  • Enghouse Vidyo corrected an issue so users can easily join calls when using the upcoming release of Google Chrome™ version 85. Previously, some users experienced issues on the Goolge Chrome version 85 beta version when connecting to calls and may have received 404 timeout errors.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 18.2.9:

VidyoConnect for WebRTC Version 18.2.9 - Resolved Issues
Key Summary
IOWEBRTCGW-451

Enghouse Vidyo fixed an issue affecting VidyoConnect for WebRTC (transcoded) users who joined calls using Google Chrome version 85. 

There are no new known issues for this release.  

 


VidyoConnect for WebRTC: About Version 18.2.8

Cloud customers will automatically be upgraded on January 23, 2020.

 

What's New in This Release 

  • Enghouse Vidyo corrected an issue so the iFrames for pre-call, in-call, and call post URLs now work correctly for enterprise organizations to load content from their domains or a third-party system into VidyoConnect per tenant.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 18.2.8:

VidyoConnect for WebRTC Version 18.2.8 - Resolved Issues
Key Summary
NEP-13290

Enghouse Vidyo fixed an issue affecting VidyoConnect for WebRTC users who joined calls using Google Chrome 78 and later. When users undocked the received remote content share, the content did not show in the new window. Now users can undock the content share and view it properly.

There are no new known issues for this release.  

 


2019 Releases


VidyoConnect for WebRTC: About Version 18.2.7

What's New in This Release 

  • Enghouse Vidyo fixed an issue where if you popped out the screen share window it would sometimes display as a black screen when using WebRTC versions prior to 18.2.7 with Google Chrome versions 71 and later.
  • Another issue was fixed so customers can connect to calls when  using VidyoConnect WebRTC with Firefox® version 68.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 18.2.7:

VidyoConnect for WebRTC Version 18.2.7 - Resolved Issues
Key Summary
NEPWEB-1497

An issue was resolved so customers using VidyoConnect WebRTC can now connect to calls when using Firefox® version 68.

NEP-12620

Enghouse Vidyo fixed an issue where if you popped out the screen share window it would sometimes display as a black screen when using WebRTC versions prior to 18.2.7 with Google Chrome™ versions 71 and later.

There are no new known issues for this release. 


 

VidyoConnect for WebRTC: About Version 18.2.6

What's New in This Release 

  • Vidyo fixed an issue so now Google Chrome™ Beta Version 74 renders audio and video with VidyoConnect for WebRTC. Previously, during preliminary testing with Chrome beta version 74, Vidyo discovered that the audio and visual was not working when multiple participants joined a call using VidyoConnect™ for WebRTC.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for WebRTC version 18.2.6:

VidyoConnect for WebRTC Version 18.2.7 - Resolved Issues
Key Summary
NEPWEB-1494

Vidyo fixed an issue so now Google Chrome™ Beta Version 74 renders audio and video with VidyoConnect for WebRTC. Previously, during preliminary testing with Chrome beta version 74, Vidyo discovered that the audio and visual was not working when multiple participants joined a call using VidyoConnect™ for WebRTC.

There are no new known issues for this release.  


Upgrading from VidyoDesktop™

If you’re planning to upgrade to VidyoConnect from VidyoDesktop, we'd like to clarify a few important points that you should pass along to your users:

  • If you've just switched from VidyoDesktop and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play™ Store or the Apple® App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.
  • If you’re still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade to VidyoConnect, and click here to learn more about what to expect.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

 

 


Compatibility (Native)

  • The VidyoConnect for Native WebRTC application runs on the following supported WebRTC browsers:
    • Google Chrome™ version 83 and later on Windows, Mac OS and Android™
    • Safari®version 13.1.1 and later on iOS/iPad OS and Mac OS

Supported Platforms

 

Platform OS Version Browsers
Windows® 10 and later Google Chrome 83 and later
macOS® 10.14 and later

Google Chrome 83 and later

Safari® 13.1.1 and later
iOS/iPad OS 13.6 and later Safari
Android™  8 and later Chrome 85 and later

 

Mozilla Firefox® and Microsoft Edge support for desktop is in Beta and is not yet officially supported.


Compatibility (Transcoded)

Platform and Browser Compatibility for VidyoConnect for WebRTC

The following table defines the compatibility between VidyoConnect and OS platforms.

Compatible Windows®
Platforms
Compatible Mac®
OS X Platforms
Other Compatible Platforms Compatible Browsers
Windows 7 32-bit and 64-bit Mac OS X 10.14.x and Mac OS X 10.12.x Linux® (Ubuntu 14.04 and 16.04 LTS) Chrome™ (two most recent stable channel released versions)
Windows 8.1 32-bit and 64-bit Mac OS X 10.13.x Chrome OS (two most recent stable channel released versions) Firefox® (two most recent supported official releases)
Windows 10 32-bit and 64-bit      

The table above reflect Vidyo’s current test matrix. Other platforms and browsers may also work, although they are not officially supported.

Portal Compatibility for On-Premises VidyoConnect Customers

If you are an on-premises customer, refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

 


Known Issues (Native)

The following table lists the known issues for this release: 

VidyoConnect for Native WebRTC - Known Issues
Key Summary
NEP-14622 On occasion. when there are three or more participants with enabled microphones during a call, the newly joined participant cannot be heard. The workaround is to drop from the call and then rejoin. 
NEP-14424 Sometimes when using Safari version 13.1.x no audio is sent or heard. Workaround: Audio issue is resolved when using Safari Technology Preview 111 or Google Chrome version 83 or later.
NEP-14369  When joining a call with several participants (desktop and Native WebRTC) the video tiles' aspect ratio is not maintained when the video resolution changes. 
NEP-14331  When using iOS version 13.5.1 with Safari sometimes after several minutes in a call, the audio becomes choppy and/or a clicking sound is heard.   
NEP-14298

When using VidyoConnect for WebRTC (native), Safari does not allow the user to select the microphone as it uses the system default microphone of the macOS.  If the default microphone is changed in the macOS settings, the VidyoConnect for WebRTC application should immediately start using the new system default microphone; however, this does not work in the VidyoConnect for WebRTC version 20.2.0. 
Workaround: After refreshing the browser page, the , VidyoConnect for WebRTC application will start using the  current system default microphone until it is changed again in macOS settings. 

NEP-14270  When accepting an incoming cellular call while on a VidyoConnect Native WebRTC call with a remote participant, the camera is not displayed as muted for the remote participant.
NEP-14269  After ending a cellular call that was answered while on a VidyoConnect Native WebRTC call, the audio is not received by the remote participant. 
NEP-14159  Sometimes when using iOS version 13.0 with Safari no audio is sent or heard. Workaround: Audio issue is resolved when using iOS version 13.5.5 and later. 
NEP-14156 

If you use a Safari or a Chrome browser and a narrow content share window displays, the window will disappear if you decrease the size of your browser window. 

NEP-14155  Repetitive Safari microphone permission pop-ups are displayed after the user has previously denied this permission.
NEP-14072  You cannot switch microphone when using Safari on macOS as the audio is not sent after unplugging the default microphone.
NEP-14069  Participants who enter and send more than a certain number of characters in the Chat will get disconnected from the call.  
NEP-14054 

After ending a VidyoConnect for Native WebRTC call, the browser does not release the microphone and the notification "Microphone in use" will display incorrectly. Only the notification displays and the participant's microphone no longer transmits audio to the call since the call was ended.   

 

 


Known Issues (Transcoded)

The following table lists the known issues in prior releases:

 

VidyoConnect for WebRTC - Known Issues
Key Summary
NEP-11009 A black tile occurs for a remote participant when switching from one camera to another camera and back again.
NEPWEB-1275 When a Sessheiser headset is connected, the Firefox browser transmits audio on both external mics (e.g., the built-in mic on the camera and the mic on the Sessheiser headset) during a call.
NEPWEB-1253 When using the Firefox browser, TURN relay calls may fail and the “ICE connection failed” error message may appear.
NEPWEB-1183 When a user clicks the … button near a name in the VidyoConnect left panel, the stethoscope indicator is missing.
NEPWEB-1118 Due to a limitation with the Firefox browser, if a user opens the application share list and then changes the name of an app, the app's name is not updated on the application share list.
NEPWEB-1116 Due to a limitation with the Firefox browser, the application share list does not update in real time; therefore, if a user opens a new app, they will not see it in the VidyoConnect share list unless they relaunch Firefox.
NEPWEB-1087 When using Firefox, the video displayed in the participant’s tile may not be from the camera selected on the Device Settings screen.
NEPWEB-1083 Due to a limitation with the Firefox browser, even if multiple audio output devices are connected, only the system default device appears as the speaker and ringing device on the VidyoConnect Device Settings screen.
NEPWEB-932 If there are no lines available on the portal when a VidyoConnect guest user tries to join a call, the guest user will receive the erroneous message “Unable to join the conference. Please contact your administrator” instead of the correct message “Unfortunately, all lines are in use. Please contact your administrator or try again”.
NEPWEB-930 If a logged-in VidyoConnect user tries to log out during an ongoing call, that user will receive an “Application Error” message.
NEPWEB-916 If a Firefox user joins a call, shares content, and then edits the shared content, the other participants in the call will not see the edits.
NEPWEB-914 If a Firefox user joins a call as a guest and then gets disconnected, after refreshing the browser, that user will receive a message saying the server is full and asking them to “Try again”. If the user then clicks the “Try again” button, the Firefox browser icon will keep spinning and never load the page.
NEPWEB-824 When using Firefox, headsets do not appear in the list of available ringing devices on the Devices page.
NEPWEB-369 When a user who is using Firefox on Ubuntu 16.04 OS starts sharing an application, the application is not brought to the foreground.
NEPWEB-198 When using Chrome on Windows 8.1, the device list may show an invalid speaker and microphone option with the label "Communications".

 

Content Sharing Known Limitation

The following table lists the lists the known OS limitation when sharing content with VidyoConnect:

Content Sharing Known Limitation
OS Limitation
Windows 10 and 8.1

Universal Window Platform (UWP) applications that are displayed in a window on the desktop cannot be shared.

Applications that render all or part of their window’s content using Microsoft DirectComposition, such as Chrome 50 and Firefox 46, cannot be shared. Instead, the user must share the entire display.

 

 

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