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Using VidyoConnect: About Each Feature

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This article provides detailed information about how to use the pre-call and in-call features of the VidyoConnect™ application—whether you're using the application on your desktop, with WebRTC, or on your mobile device. 

 

 

 


VidyoConnect Pre-Call Features


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This section describes the features you can access before you join a VidyoConnect call or after you hang up from a call. For information about the features that you can access during a call, see the VidyoConnect In-Call Features section.

 


 

Configuring the Settings

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This section describes the features that you can configure by clicking the Settings Settings_button.png button on your VidyoConnect desktop, WebRTC, or mobile application. The following subsection describes the desktop and WebRTC settings and features; if you are using the mobile application, refer to the Mobile Settings subsection.

 

Desktop and WebRTC Settings

When you click Settings  Settings_button.png at the top-right corner of the VidyoConnect desktop or WebRTC application, a window opens that displays these tabs on the left: General, Audio/Video, Account, Integrations, and Help.



Setting_new.png

 

The following table describes the settings and features you can access via each of these tabs.

 

Some of the more complex features listed in the table below are described in additional detail in the subsections later in this article. These features are marked by links; therefore, you can simply click the linked feature to access the corresponding subsection.

 

 

Feature Description Minimum Desktop and WebRTC Version
General Tab 
Language Enables you to view the VidyoConnect UI in English, French, German, Italian, Japanese, Simplified Chinese, or Spanish. 
  • Desktop and WebRTC: 18.1.0 and later
Automatically Answer Incoming Calls Automatically answers incoming calls and meeting invitations.
  • Desktop: 18.4.0 and later
  • WebRTC: 20.1.0 and later 
Launch VidyoConnect When My Computer Starts Automatically starts the VidyoConnect application whenever the desktop system reboots.
  • Desktop: 18.4.0 and later
  • WebRTC: N/A 
Enable Notification Sounds Plays notification sounds, such as a chime, whenever a participant joins or leaves a call.
  • Desktop and WebRTC: Available since first release
Default Tab Enables you to select which tab opens when the VidyoConnect desktop application launches. 
  • Desktop: 19.4.1 and later
  • WebRTC: 20.1.0 and later
Enabling the Dark Theme Feature Decreases the brightness of the VidyoConnect desktop application background. 
  • Desktop: 20.1.0 and later
  • WebRTC: N/A
Audio/Video Tab 
Microphone, Speaker, Ringing Device, and Camera Enables you to select the microphone, speaker, ringing device, and camera to use for your VidyoConnect calls.
  • Desktop and WebRTC: Available since first release
Real-Time Microphone Audio Levels Displays the real-time microphone audio levels.
  • Desktop: 19.2.0 and later
  • WebRTC: 20.1.0 and later
Allow Remote Camera Control Enables call participants to remotely control supported Pan-Tilt-Zoom (PTZ) cameras connected to far-end VidyoConnect desktop or VidyoRoom endpoints. 
  • Desktop and WebRTC: 18.3.0 and later
Account Tab 
Account Information Displays your account information, such as your display name. 
  • Desktop and WebRTC: Available since first release
Sign Out Signs you out of the application and returns you to the login screen. 
  • Desktop and WebRTC: Available since first release
Integrations Tab 
Calendar Integrates your Google or Outlook system calendars so you can see your video meetings and join them from within the VidyoConnect app. 
  • Desktop: 18.4.0 and later
  • WebRTC: 20.1.0 and later
About Tab 
About VidyoConnect Displays the VidyoConnect version and copyright information, and provides links to the End User License Agreement, User Terms & Conditions, and Privacy Policy. 
  • Desktop and WebRTC: Available since first release
End User License Agreement, Terms and Conditions, and Privacy Policy

Allows you to read and accept the End-User License Agreement (EULA), the Vidyo User Terms and Conditions, and the Privacy Policy (in accordance with data privacy regulations).

For more information about GDPR, refer to the GDPR Readiness - Vidyo article.  

  • Desktop: 18.3.0 and later
  • WebRTC: 20.1.0 and later for Terms and Conditions and Privacy Policy; EULA is not available
Help Tab 
Generate Diagnostic Reports 

Generates a diagnostic report in .vcab format for Windows or as a .zip file for Mac.

Note: VidyoConnect also gives you the ability to view call quality statistics. To view these statistics, press CTRL+SHIFT+T and CTRL+SHIFT+I (for mobile, enable this via Chat messaging).

  • Desktop and WebRTC: Available since first release; 18.2.1 and later for .vcab format

 

Mobile Settings

On your VidyoConnect mobile app, click More Mobile_MoreButton.png and then click  Settings Settings_button.png. When you do so, a window opens that displays these options: Preferences, About VidyoConnect, Terms & Privacy, Generate Diagnostic Report, and Sign Out. 



Mobile_MainSettings.jpg

 

Additionally, when you click Preferences, you can access more settings and features (some of which are shown in the screenshot below).

 

Mobile_Preferences.jpg

 

The following table describes the settings and features you can access via each of these screens.

 

Some of the more complex features listed in the table below are described in additional detail in the subsections later in this article. These features are marked by links; therefore, you can simply click the linked feature to access the corresponding subsection.

 

 

Feature Description Minimum Mobile Version
Preferences 
Voice+Content Only Allows registered and guest users to join conferences as voice-only participants who can share and view content.

19.5.0

Always turn off my camera Disables your camera when you sign in and join a call using that device. You can, however, re-enable your camera before each call and during calls. 

Available since first release

Always mute my microphone Mutes your microphone when you signed in and join a call. You can, however, unmute your microphone before each call and during calls. Available since first release
Automatically Answer Incoming Calls Automatically answers incoming calls and meeting invitations.

19.2.0 and later 

Use personal room Uses the link to your personal room whenever you create a new meeting invitation. Available since first release
Add room PIN Adds a room PIN whenever you create a new meeting invitation using an ad hoc room (thereby providing an extra level of security).  Available since first release
About VidyoConnect
About VidyoConnect Displays the VidyoConnect version and copyright information and provides a link to the End User License Agreement. Available since first release
Terms & Privacy
Terms and Conditions and Privacy Policy

Allows you to read and accept the Vidyo User Terms and Conditions and the Privacy Policy (in accordance with data privacy regulations). 

18.3.0 and later

Generate Diagnostic Report
Generate Diagnostic Report Generates a diagnostic report that you can send to Vidyo Support.

Available since first release

 Sign Out
Sign Out Signs you out of the application and returns you to the login screen.

Available since first release

 


 

Using the Search, Meetings, Contacts, Rooms, and Dial Out Features

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This section describes how perform a search as well as how to use all of the features and settings available via the Meetings, Contacts, Rooms, and Dial Out tabs on your VidyoConnect desktop and WebRTC application. If you're using the mobile application, most of these features and settings are also available for you. 

The following section describes the desktop and WebRTC features and settings; if you are using the mobile application, refer to the Mobile section.

Desktop and WebRTC

To access the Search bar and the Meetings, Contacts, Rooms, and Dial Out tabs on with VidyoConnect for desktop or WebRTC, you must first open the Participants and Search panel.

To open this panel, click Hamburger.png at the top-left corner of the VidyoConnect application. 

  

ParticipantsAndSearch.png

  

The Participants and Search panel opens on the left side of the application. 

  

PreCall_MeetingsTab.png

 

The following table describes the features you can access via the Participants and Search panel. 

 

Feature Description
Search 

Enter a name in this text box to search for a contact or room. As soon as you begin typing, search results appear. Results are categorized by H.323/SIP endpoints, people, and rooms.

Click StarIcon.png near the contact or room name to add that contact or room as a favorite to your Contacts list. Starting with desktop version 18.5.0, WebRTC version 20.1.0, and mobile version 19.2.0, you can also add H.323/SIP/Telephony endpoints as favorite contacts to your Contacts list.

Meetings Tab 
Today's Meetings

If you have integrated your Google or Outlook system calendar with your VidyoConnect app, this tab lists the video meetings you have scheduled for the day and enables you to join them from within the VidyoConnect app. 

For more information about integrating your calendar, see Using the Calendar Integration Feature.

PlusSign.png (Schedule a Meeting) When you click PlusSign.png, a Vidyo meeting invitation opens in your default email application (such as Microsoft Outlook). The email includes the link to the meeting and other information about the video call. You can then edit the invitation as needed and send it to your invitees.
Contacts Tab 
Contacts

The Contacts list displays all the contacts you have added. To add a contact to this list, use the Search box to search for contacts, and then click StarIcon.png near the name of the contact you want to add to the list.

When you click a contact's name, more options appear on the right side of the VidyoConnect app. You can use these options to view the contact's status, make a direct call to the contact, turn on or off your camera and mute or unmute your microphone for that call, email the contact, schedule a video meeting with them, or remove them from your Contacts list.  

Rooms Tab 
Rooms The Rooms list displays all the rooms you have added. To add a room to this list, use the Search box to search for rooms, and then click StarIcon.png near the name of the room you want to add to the list.

When you click the name of a room that you own (indicated by a crown icon), more options appear on the right side of the VidyoConnect app. You can use these options to join your room, see your room link, turn on or off your camera and mute or unmute your microphone for the next call, remove your room from the Rooms list, lock or unlock your room, create an access code, or create a moderator PIN. If you created the room, an option to delete the room also appears.

If you click the name of a room that you do not own, fewer options appear on the right side of the app. You can join the room, turn on or off your camera and mute or unmute your microphone for the next call, or remove that room from your Rooms list.  

PlusSign.png (Create New Room) When you click PlusSign.png, the "Create a new room" pop-up appears. To create a new room, enter a name for the room (such as "Weekly Meeting Room") and click Save. Keep the "Add this room to my favorites" checkbox selected if you want this room to appear on your Rooms list. 
Dial Out Tab 
Dial out

Enter an IP address or SIP address in the "Enter an IP or SIP Address to call" field and click the Call button to call a non-VidyoConnect endpoint. To mute or unmute your microphone or turn on or off your camera for the current call, click the microphone or camera icon.

For information about how to add H.323 and SIP endpoints to your Contacts list, see Adding H.323 and SIP Endpoints to Your Favorite Contacts. For information about H.323 and SIP endpoints directly dialing  VidyoConnect endpoints, see Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint.

 

Mobile

As soon as you successfully log in to the VidyoConnect mobile app, you will see the Search, Meetings, Contacts, Rooms, and More tabs at the bottom of the screen.

 

Mobile_Settings.png

 

The following table describes the features you can access via each of these tabs. 

 

Feature Description
Search Tab 
Search 

Tap the Search text box at the top of the screen and then enter a name in this text box to search for a contact. As soon as you begin typing, search results appear. Results are categorized by people, rooms, and H.323/SIP endpoints.

Click StarIcon.png near the contact's name to add that contact to your Contacts list.

Meetings Tab 
Today's Meetings

If you have version 19.3.0 of the VidyoConnect mobile app and you've integrated your calendar with your VidyoConnect app, this tab lists the video meetings you have scheduled for the day and enables you to join them from within the VidyoConnect app. 

For more information about integrating your calendar, see Using the Calendar Integration Feature.

PlusSign.png (Schedule a Meeting) When you click PlusSign.png, a Vidyo meeting invitation opens in your calendar application (you may be asked to select which calendar application if you have more than one). The email includes the link to the meeting and other information about the video call. You can then edit the invitation as needed and send it to your invitees.
Contacts Tab 
Contacts

The Contacts list displays all the contacts you have added. To add a contact to this list, use the Search tab to search for contacts, and then click StarIcon.png near the name of the contact you want to add to the list.

When you click a contact's name, a new screen appears. You can use this screen to view the contact's status, make a direct call to the contact, turn on or off your camera and mute or unmute your microphone for that call, email the contact, or remove them from your Contacts list (by clicking the Star icon).  

Rooms Tab 
Rooms  

The Rooms list displays all the rooms you have added. To add a room to this list, use the Search tab to search for rooms, and then click StarIcon.png near the name of the room you want to add to the list.

When you click the name of a room that you own (indicated by a crown icon), a new screen appears. You can use this screen to join your room, create an access code, lock or unlock your room, schedule a meeting via your calendar, and turn on or off your camera and mute or unmute your microphone for the next call. If you created the room, an option to delete the room also appears.

If you click the name of a room that you do not own, a new screen appears. You can use this screen to remove that room from your Rooms list (by clicking the Star icon), join the room, and turn on or off your camera and mute or unmute your microphone for the next call.  

PlusSign.png (Create New Room) When you click PlusSign.png, the "Create a new room" pop-up appears. To create a new room, enter a name for the room (such as "Weekly Meeting Room") and click Create. The room then appears on your Rooms list. 
More Tab 
Dial out

Enter an IP address or SIP address in the "Enter an IP or SIP address to call" field and click the Call button to call a non-VidyoConnect endpoint. To turn on or off your camera or mute or unmute your microphone for the current call, click "Turn off my camera" or "Mute my microphone ".

Note: Since version 18.1.0, the VidyoConnect mobile app also provides the ability to place direct calls from your mobile app to your contacts in your VidyoConnect desktop app. 

For information about how to add H.323 and SIP endpoints to your Contacts list, see Adding H.323 and SIP Endpoints to Your Favorite Contacts. For information about H.323 and SIP endpoints directly dialing  VidyoConnect endpoints, see Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint.

Settings

For more information about the settings available with the VidyoConnect mobile app, see the "Mobile" subsection of Configuring the Settings.

 


 

Viewing the End User License Agreement and Terms and Conditions

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The first time you log in to the VidyoConnect application, you will receive prompts to read and accept the End-User License Agreement (EULA), the Vidyo User Terms and Conditions, and the Privacy Policy (in accordance with data privacy regulations). 

The European Union (EU) General Data Protection Regulation (GDPR) articulates the data privacy rights of EU residents. To learn how Enghouse Vidyo keeps your personal data safe, refer to the GDPR Readiness - Vidyo article.  

End-User License Agreement (EULA)

  • After you install the VidyoConnect application, you can read and accept Vidyo’s EULA before you first launch the application.
    • Thereafter, you can access the EULA anytime by clicking the Settings button in the VidyoConnect application and selecting About.
    • Once you accept the EULA, you will not be prompted to accept it again unless the application is re-installed or upgraded with a new EULA version.
    • If you do not see the EULA when launching the VidyoConnect software, then possibly an administrator has accepted the EULA on your behalf.

Terms and Conditions

  • In accordance with data privacy regulations, you will be prompted to read and accept our updated User Terms and Conditions and Privacy Policy the first time you log in to the VidyoConnect application.

    Terms_and_Cond_and_Privacy.png
    • This applies to registered VidyoCloud™ customers including auto-login users, SAML-authenticated users, guest users on the VidyoCloud portal, and those using VidyoCloud portal endpoints such as VidyoRoom.
    • This does not apply to customers using older versions of VidyoConnect software or on-premise customers.
    • Once you accept the User Terms and Conditions and Privacy Policy, you will not be prompted to accept them again unless these documents are updated in the future.
    • At any point, you have the ability to withdraw your user consent by clicking the Settings button in the VidyoConnect application, selecting About, and then clicking Terms & Privacy. Once the consent window is opened, you may uncheck one or both of your acceptances and quit the VidyoConnect application. After withdrawing consent, the application will prompt you again the next time you launch VidyoConnect.

On-premise customers in the European Union (EU) may choose to enable this user consent workflow. Please contact your Solution Engineer for details. If you would like further information or need additional assistance, please contact VidyoCloud Support at 1844-488-2227 or +1-201-620-6955 or email: support@vidyocloud.com

 


 

Using the Auto Answer and Auto Start Features

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Auto Answer

With version 18.4.0 and later of VidyoConnect for desktop and version 20.1.0 and later of VidyoConnect for WebRTC, users and admins to configure their VidyoConnect application to automatically answer incoming calls.

  • Once enabled, whenever you receive an incoming call, the VidyoConnect UI will display a message for three seconds indicating who is calling you. If you do not manually answer or decline the call within three seconds, the VidyoConnect application will automatically answer and connect you to the call.
  • User selection is saved per portal and user account, allowing multiple users using the same desktop system to set different auto start preferences.
  • You can enable auto answer using your VidyoConnect Settings, the Using Custom Invocation feature, or the MSI file if you are the Microsoft® Windows system administrator (for more information, see the Using the VidyoConnect for Desktop MSI Installer section of this article).  

To enable auto answer as a user:

  1. Click Settings  Settings_button.png on the upper-right side of the VidyoConnect application.
  2.  Click General if the General window is not already open.

    Auto_Answer.png
  3. Select the Automatically answer incoming calls checkbox.
    Your VidyoConnect application will now answer calls automatically.
     

Auto Start

This feature allows users and admins to configure the VidyoConnect application to automatically launch whenever their desktop system reboots. This feature is not available for VidyoConnect for WebRTC.

  • User selection is saved per portal and user account, allowing multiple users using the same desktop system to set different auto start preferences.
  • You can enable auto start using your VidyoConnect Settings or using the MSI file if you are the Microsoft Windows system administrator (for more information, see below or see the VidyoConnect for Desktop MSI Installer section of this article).

To enable auto start as a user:

  1. Click Settings Settings_button.png on the upper-right side of the VidyoConnect application.
  2.  Click General if the General window is not already open.

    Auto_Answer.png
  3. Select the Launch VidyoConnect when my computer starts checkbox.
    Your VidyoConnect application will now automatically launch whenever your system restarts. 

To enable auto start as a system administrator who manages Windows install bases:

  • MSI - Use the AUTOSTART install parameter value, which is saved in the registry under local machine (HKLM) and overrides the user settings.
    • If the parameter passed = 1, auto start is ENABLED, and users may NOT change/disable the feature in their Settings.
    • If the parameter passed = 0 or is not passed, auto start is DISABLED, and users may change/enable the feature in their Settings.
    • With the introduction of this parameter, we deprecated the use of the previous install parameter DISABLEAUTOSTART. This also changes the default behavior whereby a VidyoConnect application installed via MSI will now, by default, not launch at system startup.
    • For more information, see the VidyoConnect for Desktop MSI Installer section of this article.  

 


 

Using the Calendar Integration Feature

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VidyoConnect allows you to integrate your Exchange or Google® calendar so that you are aware of every meeting that is scheduled on your calendar per day without having to leave the VidyoConnect app.

Connecting Your Exchange Calendar with VidyoConnect

Vidyo uses Exchange Web Services (EWS) when integrating with your Exchange calendar. We use email addresses to authenticate users instead of a username, which may confuse most exchange security admins since they don't usually authenticate in this manner.

To connect your exchange calendar with VidyoConnect:

  1. Click Exchange_button.png from the left panel if not already selected.
  2. Click the Exchange button.

    calendar_integration.png

    The Meeting Setup Exchange pop-up appears.

    Meeting_Setup_Exchange.png
  3. Enter your Exchange email address and password in the designated fields.
  4. Click the Connect button.
    VidyoConnect will attempt to connect your Exchange calendar. If you receive a "Could not connect to the Calendar services due to an error. Please try again" error message, then the Exchange URL field will appear as shown in the screenshot below. Vidyo's default Exchange URL is https://<server host>/Ews/exchange.asmx. Your Exchange user ID may be required for some environments and you may need to validate with your administrator.

    Exchange_2.png
  5. Enter the following information if you've encountered the "Could not connect to the Calendar services due to an error. Please try again" error message:
    • Exchange URL
    • User ID if applicable based on environment used
  6. Click the Connect button.
    If you have any additional issues with connecting your Exchange calendar, refer to the Troubleshooting the Exchange Calendar Integration with VidyoConnect article.

 

Connecting Your Google Calendar with VidyoConnect

To connect your Google calendar with VidyoConnect:

  1. Click Meetings_button.png from the left panel if not already selected.
  2. Click the Google button.

    calendar_integration.png

    The Google pop-up displays.

    google_connect.png
  3. Click the Connect button.
    The Gmail Sign in page displays in your default browser.

    choose_an_account.png
  4. Select the appropriate Gmail account that is listed and proceed to step 7 or click Use another account and proceed to steps 5 and 6.
  5. Enter your email address and click the Next button.
  6. Enter your password and click the Next button.
    A new page appears.
  7. Click the Allow button to allow vidyocloud.com to manage your Google calendar.

    Hi_lamont.png

    You are redirected to a new page where Google is attempting to authorize your Google account.
  8. Click the Open URL:vidyo Protocol button.

    open_vidyo_protocol.png
  9. You are redirected back to the VidyoConnect app.
    The Google pop-up appears confirming that you’re connected to your Google calendar.

    youre_connected.png

Disconnecting Your Email Calendar from VidyoConnect

To disconnect your calendar integration from VidyoConnect:

  1. Click your avatar on the upper right of the VidyoConnect app.
  2. Click the Calendar Integration option.

    lamont_signed_in.png

    Either the Meeting Setup Exchange or Google pop-up appears depending upon which email calendar client you have integrated with the app.
  3. Click the Disconnect button.
     

 

Enabling the Dark Theme Feature

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Dark theme (a.k.a, Dark mode) allows you to decrease the brightness of the VidyoConnect application background in low-light environments.

The dark theme is especially useful in cases where hospital patients want the application background brightness reduced in order to more easily rest or sleep; yet they need a computer monitor near them for a nurse at a nurse’s station to observe them in their rooms.

This feature is available on the VidyoConnect desktop application starting with version 20.1.0. On the VidyoConnect mobile application, it is available starting with version 20.1.0 and on mobile devices with:

  • Android 10 and later
  • iOS or iPadOS 13 and later

To enable the dark theme feature:

  1. Click Settings Settings_button.png on the upper-right side of the VidyoConnect application.
  2.  Click General if the General window is not already open.

    20.1.0_Dark_Mode__1_.png
  3. Select the Enable dark theme checkbox.
    Your VidyoConnect application background will change from white to black. 

 


 

Changing Your Default Tab View Upon Application Launch

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You can now select which tab opens when the VidyoConnect desktop application launches. The Rooms tab displays by default, but you can switch your default tab to the Calendar, Contacts, or Dial Out tab instead.

To change the default tab view upon application launch:

  1. Click Settings Settings_button.png on the upper-right side of the VidyoConnect application.
  2.  Click General if the General window is not already open.

    default_tab_changing.png
  3. From the Select Default Tab drop-down, select the tab to open when the VidyoConnect desktop application launches.

 

Alternatively, a system admin using a .msi deployment can specify the default tab by passing the DEFAULTTAB argument with one of the values in the following list: [Meetings|Contacts|Rooms|Dialout]. Once an admin specifies the default tab, a user will not be able to change it. For more information, refer to the VidyoConnect: Admin Level Functions article.

Any .msi argument passed will be stored under HKLM.

 


 

Viewing Real-Time Microphone Audio Levels in Device Settings

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The VidyoConnect application enables you to see the audio level of your microphone as you speak.

To view real-time microphone audio levels:

  1. Click Settings Settings_button.png on the upper-right side of the VidyoConnect application.
  2.  Click the Audio/Video tab.
    You can then view the real-time microphone audio levels in the Microphone section.

    real-time_microphone_settings.png

 


 

Adding H.323 and SIP Endpoints to Your Favorite Contacts

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If you often use the VidyoConnect application to call the same H.323 and SIP endpoints, you can now add those endpoints as favorite contacts in your VidyoConnect Contacts list.

This feature is available on the VidyoConnect desktop application starting with version 18.5.0, on WebRTC starting with version 20.1.0, on the Android mobile application starting with version 19.2.0, and on the iOS mobile application starting withversion 19.3.0. 

For information about H.323 and SIP endpoints directly dialing VidyoConnect endpoints, see the following section Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint.

  • To add a H.323 and SIP endpoint as a favorite in your VidyoConnect Contacts list, search for the contact using the Search bar, and then click star_button_for_adding_endpoints.png next to their alias in the results.
  • For example, let's say you often call your customer's Polycom system, which has an alias of "Polycom Device" in your VidyoConnect application. Search for "Polycom", click the star_button_for_adding_endpoints.png that appears next to "Polycom Device", and then it will appear as a favorite in your Contacts list every time you use the VidyoConnect app.

    adding_endpoint_device.png
  • You can dial out to the H.323 or SIP endpoint by clicking the CALL button.

    adding_endpoint_device.png
  • To remove an endpoint contact, click the contact in the Contacts list and then simply click the star next to "Remove from my contacts" on the right side of the application.

 


 

Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint

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Users with H.323 and SIP endpoints that are running VidyoGateway version 3.5.2 or version 4.2 or later can dial direct and connect successfully to VidyoConnect endpoints.

This feature is available on the VidyoConnect desktop application starting with version 19.4.1 and on WebRTC starting with version 20.1.0. It is not available on the Android or iOS mobile application.

 


 

Using the Voice+Content Feature for Mobile

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Version 19.5.0 of the VidyoConnect mobile app introduced the Voice+Content Only feature for Android and iOS. This feature allows registered and guest users to join conferences as voice-only participants who can share and view content. You'll find this feature especially helpful when commuting, when experiencing a low battery on your device, or when in a limited cell-phone signal area. 

  • Registered and Guest Users – During a call, enable or disable by tapping the Voice+Content Only button in the toolbar.
    1.png
  • Guest Users – Before a call, enable Voice+Content Only by tapping the toggle on the beauty screen.
    2.png
  • Registered Users – Configure in Settings > Preferences:
    • “Always active” – Tap to always apply Voice+Content Only. 
    • “Active when battery saver mode is On” – Enable whenever your device is using battery saving mode.
      Note: iPads® have only two options available: "Always active" and "Active when battery is below 20%" since these devices do not have battery saving mode.
    • "Limit for cellular data” -  Enable when connecting through LTE or a cellular network (not Wi-Fi).
      Note: The "Limit for cellular data" option is not available on devices that do not have or support SIM cards. 
      3.png

 


 

Viewing the UI in Your Localized Language

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Starting with VidyoConnect version 18.1.0, the VidyoConnect user interface is available in these seven languages:

  • English
  • French
  • German
  • Italian
  • Japanese
  • Simplified Chinese
  • Spanish

You can select the language on the Settings > General tab of the VidyoConnect desktop and WebRTC application. For the mobile application, if your mobile device is set to one of these languages, VidyoConnect automatically chooses that language for your VidyoConnect UI; otherwise, it defaults to English. Whenever you want to change the language of your VidyoConnect UI to one of these six languages, you can do so from your mobile device.

For more information about setting the language as a Super Admin, refer to the Setting the Language for the Super Admin Interface article.

 


VidyoConnect In-Call Features


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This section describes the features you can access during a VidyoConnect call. For information about the features that you can access before you join a VidyoConnect call or after you hang up from a call, see the VidyoConnect Pre-Call Features section.

The following table lists many (but not all) of the features you can access while in a VidyoConnect call.

 

Some of the more complex features listed in the table below are described in additional detail in the subsections later in this article. These features are marked by links; therefore, you can simply click the linked feature to access the corresponding subsection.

 

Feature Description Minimum Desktop, WebRTC, and Mobile Version

Content/Screen Share for Desktop and WebRTC
or
Using the Screen Share Feature for Mobile (Android and iOS)

Ability to share your content and screen while in a video conference.

Note: The Mini-View Share pop-up and functionality are not available for WebRTC or mobile. 

  • Desktop and WebRTC: 17.1.0 and later
  • Mobile: 19.1.1 and later for Android; 19.1.0 and later for iOS 
Digital In-Band Stethoscope Support (ThinkLabs One USB stethoscope) Ability to perform reliable and accurate auscultations from any location during telehealth visits.
  • Desktop: 18.3.0 and later
  • WebRTC: 20.1.0 and later
  • Mobile: N/A 
Far End Camera Control (FECC) (increments by nudge) Ability to remotely pan, tilt, and zoom far-end cameras by small "nudges".  
  • Desktop and WebRTC: 17.1.0 and later
  • Mobile: 18.3.0 and later
Far End Camera Control (FECC) (smooth control) Ability to remotely pan and tilt far-end cameras continuously and smoothly. 
  • Desktop: 19.3.0 and later
  • WebRTC: 20.1.0 and later
  • Mobile: 18.3.0 and later
Group Text Chat Ability to chat, share links, and ask questions in a group chat.  
  • Desktop and Mobile: 17.1.0 and later
  • WebRTC: 20.1.0 and later
HD Video Ability to provide high-definition video. 
  • Desktop, WebRTC, and Mobile: Available since first release 
Media Encryption Ability to protect the content of your video conferences from being intercepted and decoded without your knowledge (AES encryption over industry-standard SRTP for audio, video, and shared content).
  • Desktop, WebRTC, and Mobile: Available since first release
Meeting Moderation and Claim Moderation Rights

Ability to moderate a call (including hard and soft muting, silencing, and disconnecting participants) from within the call interface.

Note: The ability for room owners to create, lock, and delegate the meeting moderator via a PIN has been a feature since the first VidyoConnect release.

  • Desktop: 19.2.0 and later
  • WebRTC: 20.1.0 and later
  • Mobile: N/A
Meeting Moderator PIN

Ability for call participants to claim moderator privileges via a pre-configured PIN.

Note: The ability for room owners to create, lock, and delegate the meeting moderator via a PIN has been a feature since the first VidyoConnect release.

  • Desktop: 19.2.0 and later
  • WebRTC: 20.1.0 and later
  • Mobile: N/A
Meeting Recording Ability to record audio and video in real-time with one-click.   
  • Desktop and WebRTC: 17.1.0 and later 
  • Mobile: N/A
Mobile Incoming Calls Ability to answer direct calls when the VidyoConnect mobile app is active in the foreground and auto answer has been set.
  • Desktop and WebRTC: N/A 
  • Mobile: 19.2.0 and later
Multi-Tasking Mode Support  Ability to use split view and slide over while using the VidyoConnect mobile app.
  • Desktop and WebRTC: N/A 
  • Mobile: 19.1.0 and later 
Snapshot - Split Screen

Ability to capture a snapshot (i.e., still image) of a remote participant's video tile or shared content tile and store it locally on your mobile Android or iOS device, as well as the ability to use split-screen multitasking mode on Android 7+ (phones and tablets) and Split View on iOS 11+ (tablets only).

  • Desktop and WebRTC: N/A
  • Mobile: 19.1.1 and later 
Speaker button (device control)  Ability to control your speaker in a call similarly to how you mute and unmute your microphone and camera.
  • Desktop and WebRTC: 18.2.0 and later
  • Mobile: N/A
Whiteboard Ability to use a whiteboard to collaborate with meeting participants to visualize concepts and ideas.
  • Desktop: 18.1.0 and later
  • WebRTC and Mobile: Users can launch whiteboard, but cannot annotate

 

 


 

Using the Toolbar

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This section describes the features you can access via the toolbar on your VidyoConnect desktop, WebRTC, or mobile application. 

The following section describes the desktop and WebRTC toolbar; if you are using the mobile application, refer to the Mobile Toolbar section.

 

Desktop and WebRTC Toolbar

The following table describes the features you can access via the toolbar on your VidyoConnect desktop or WebRTC application. You can find the toolbar along the bottom of the VidyoConnect application when you are in a call. 

 

Feature Description
HangUp_Icon.jpg

Click the Leave the call icon to hang up the VidyoConnect call.

VideoLayout_Icon.jpg or VideoLayout2_Icon.jpg

Click the Toggle Video Call icon to select how to view the participants' video windows during the conference. You can view every participant in a tile of equal size (also known as Continuous Presence layout or "Brady Bunch" mode) or you can view the current speaker in the largest video tile on the screen (also known as Active Speaker layout or Preferred mode).  

Speaker_Icon.jpg Left-click the Speaker icon to mute or unmute your speaker. Right-click this icon to select the speaker device to use for your VidyoConnect call.
Microphone_Icon.jpg

Left-click the Microphone icon to mute or unmute your microphone. Right-click this icon to select the microphone device to use for your VidyoConnect call.

Picture-in-Picture The picture-in-picture (PIP) window enables you to see video of yourself during the call. Hover over the window to make it larger, and then click to pin or unpin the larger-sized window.
Camera_Icon.jpg Left-click the Camera icon to show or hide the video from your camera. Right-click this icon to select the camera device to use for your VidyoConnect call.
Invite_Icon.jpg

Click the Invite icon to invite a participant to the call. You can search for the participant and then call them, email them, or send them a link to the call.

Share_Icon.jpg

Click the Share applications icon to select which application, screen, or other content you wish to share with the other conference participants. For information about how to use this feature, see the Using the Content/Screen Share Feature section.

Whiteboard_Icon.jpg

Click the Share whiteboard icon to use the whiteboard annotation tool. For information about how to use this feature, see the Using the Whiteboard Feature section.

Chat_Icon.jpg

Click the In-call chat icon to chat with all the conference participants as a group chat. When you click this icon, the Chat panel opens on the right side of the application.

 

Mobile Toolbar

The following table describes the features you can access via the toolbar on your VidyoConnect mobile application. You can find the toolbar along the bottom of the VidyoConnect mobile application when you are in a call. 

 

Feature Description
HangUp_Icon.jpg

Click this icon to hang up the VidyoConnect call.

Mobile_Icon_Participants.png

Click this icon to view the list of participants in the call.

Microphone_Icon.jpg

Click this icon to mute or unmute your microphone.

Camera_Icon.jpg

Click this icon to show or hide the video from your camera.

Mobile_Icon_VoiceOnly.jpg

Click this icon to disable your own video as well as the video from all the other participants in the call, thereby becoming a voice-only participant. As a voice-only participant, you can still share and view content.

Mobile_Icon_More.png Click this icon to access the features listed in the next two rows.
Share_Icon.jpg Click this icon if you want your VidyoConnect mobile application (version 19.1.1 and later for Android and version 19.1.0 and later for iOS) to share your mobile device screen while in a video conference. For information about how to use this feature, see the Using the Screen Share Feature for Mobile (Android and iOS) section.
Chat_Icon.jpg Click this icon to chat with all the conference participants as a group chat. When you click this icon, the Chat panel opens and you can begin typing your message.

 


 

Using the Content/Screen Share Feature

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To share an application, screen, or other content during a VidyoConnect call:

  1. Join a VidyoConnect call.
  2. Click Share_Icon.jpg on the toolbar along the bottom of the VidyoConnect app. 
    The "What would you like to share?" window opens.
     
    screen_share.png
  3. Click the application, screen, or other content that you want to share with the other conference participants.
    When selected, the content is highlighted in pink and the pink Share button appears.
  4. Click Share
    Your content is then shared with the other conference participants and a Mini-View Share pop-up window appears on your VidyoConnect app.
     
    screen_share_pop_up.png

    Use the new buttons in the Mini-View Share pop-up to maximize, minimize, mute the microphone, mute the camera, or stop sharing.

    Note: The Mini-View Share pop-up and functionality are not available for VidyoConnect for WebRTC. 

MacOS Mojave Camera/Microphone Permissions Reminder


 

Using the Digital Stethoscope Feature

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As a healthcare provider, you want to give all your patients the highest standard of care, even when you can’t be physically present. Now, with the VidyoConnect digital stethoscope feature, you can perform reliable and accurate auscultations from any location during your telehealth visits.

The digital stethoscope feature is available beginning with VidyoConnect version 18.3.0 and VidyoPortal version 18.3.0.

Equipment Recommendations

  • Vidyo recommends the Thinklabs One™ digital stethoscope for use with VidyoConnect. If you choose to use this digital stethoscope, you can use any of the following adapters: 
    • Audio-Technica ATR2USB 3.5 mm to USB (previously recommended)
    • Audio-Technica ATR USB microphone
    • Creative Sound BlasterX G1
    • Creative Sound Blaster Play!
  • In order to maintain the highest quality audio transmission when using the digital stethoscope feature, the Opus codec is required. The Opus codec is available and can be enabled on VidyoPortal version 18.3.1 and later.
    • If you’re a VidyoConnect Healthcare Edition cloud customer, Vidyo will automatically upgrade your portal to the latest version.
    • If you’re an on-premises customer, ensure that you’ve upgraded your portal to version 18.3.1 or later before using the digital stethoscope feature.

Connecting the Digital Stethoscope

The procedure in this section assumes that you’re using the Thinklabs One digital stethoscope (along with the Audio-Technica ATR2USB audio adapter). For complete details about how to connect and operate the Thinklabs One stethoscope, refer to the Thinklabs One User’s Manual.

 

Previously, the digital stethoscope feature was restricted to registered users, whereby patient-side users (a.k.a., "stethoscope owners”) were required to be signed in in order for remote physicians to access the stethoscope audio during a VidyoConnect call. Starting with VidyoConnect version 18.5.0, however, both patient-side users and physician users are allowed to access the stethoscope feature as guest users.

 

To connect the digital stethoscope:

  1. At the patient site, connect the 3.5mm cable provided by Thinklabs from the output on the Thinklabs One stethoscope to the mic input on the Audio-Technica ATR2USB audio adapter.
  2. Connect the Audio-Technica ATR2USB audio adapter to any available USB port on the computer.
  3. Connect headphones to the headphone jack on the Audio-Technica ATR2USB audio adapter.
    This step is not required; however, you should perform this step if you want to enable a nurse or other on-site healthcare professional to simultaneously monitor the audio being transmitted to the remote physician.
  4. At the physician site, connect headphones to the computer running the VidyoConnect application.
    Loudspeakers cannot produce the low bass of a heartbeat; therefore, the physician must use headphones to listen to the stethoscope. Vidyo recommends using the headphones provided by Thinklabs. However, as a general rule, select headphones that clearly reproduce bass tones (such a brands that are recommended for rap and hip-hop music).
  5. Adjust the volume:
    • At the patient site, the nurse or other healthcare professional can adjust the volume using the volume controls on the computer connected to the Audio-Technica ATR2USB audio adapter.
    • At the physician site, the physician can further control the volume coming from his/her headset using the volume controls on his/her computer.

 

Using the VidyoConnect Digital Stethoscope Feature

This section describes how to use the VidyoConnect digital stethoscope feature from the physician’s site.

To use the VidyoConnect digital stethoscope feature:

  1. Use the VidyoConnect application to join the meeting with the patient whose cardiac and/or pulmonary readings you want to monitor.
    Once you’ve joined the meeting, you’ll see the Stethoscope steth_button.png button on the VidyoConnect in-call screen over the patient’s video tile. If your meeting includes multiple participants, the Stethoscope button appears on the tile of the participant who has connected the digital stethoscope (the stethoscope owner).

    dig_steth_1.png
  2. Click steth_button.png to open the digital stethoscope control panel.

    dig_steth_2.png

    The digital stethoscope control panel:
    • Displays the patient’s name at the top.
    • Can be dragged anywhere on the in-call screen.
    • Can also be opened by selecting steth_button_long.png from the drop-down menu next to the participant’s name in the Participants list:

      dig_steth_3.png
  3. Listen to the patient’s heart and/or lungs.
    During the auscultation, you’ll be unable to hear any other audio coming from the patient’s site. This allows you to clearly hear only the audio from the stethoscope. The patient’s site will, however, be able to hear audio from your site, thereby enabling you to give instructions to the patient or the patient’s caregiver.
    To remind you of this, the following occurs:
    • At the physician site, the first time you use the digital stethoscope feature, the message “You won’t be able to hear the patient’s audio while the stethoscope is in use” appears on the VidyoConnect screen:

      dig_steth_4.png
    • At the patient site, the message “The healthcare practitioner can’t hear you while stethoscope is in use” appears on the VidyoConnect screen:

      A-11.png
  4. If the site you are viewing includes a camera capable of Far End Camera Control (FECC), you can use the FECC feature along with the digital stethoscope feature and pan, tilt, and zoom the camera at the patient site to get a better view of the patient.

    dig_steth_7.png
  5. If your meeting includes multiple participants and you want the patient (the stethoscope owner) to appear in a larger tile, you can pin the patient by clicking the Pin pin.png button on the patient’s video tile or by selecting always_show.png from the drop-down menu next to the participant’s name in the Participants list.

    dig_steth_6.png

    Alternatively, the patient is automatically pinned to the large tile if FECC controls are open simultaneously.

Important Considerations

  • Do not use the connected devices other than as they are originally intended (i.e., their FDA-approved uses).
  • The VidyoConnect digital stethoscope feature does not seek to alter or analyze the data coming from the devices, just to faithfully transmit it. However, analysis and manipulation for the purpose of preserving and/or improving the fidelity and integrity of the audio, such that the recipient is receiving as accurate a reproduction as possible, may occur.
  • If conditions do not permit the audio to be transmitted and received at a minimally acceptable level, the VidyoConnect application will warn the physician and prevent the sub-acceptable audio from being played. The message “Stethoscope was disabled due to a drop in network quality and will be reactivated once the connection improves” appears on the VidyoConnect screen when the audio quality falls below acceptable levels.

 


 

Using the Far End Camera Control (FECC) Capability for Desktop and Mobile

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This section contains the following subsections:

The Far End Camera Control (FECC) capability enables VidyoConnect meeting participants to remotely control supported Pan-Tilt-Zoom (PTZ) cameras connected to far end VidyoConnect desktop or VidyoRoom endpoints. For example, in a healthcare scenario, remote doctors can zoom in to more closely examine patients, or pan to see other healthcare workers or the patient's surroundings. In a classroom scenario, students and teachers could pan to see other students or zoom in on presentations and blackboards.

Criteria for the FECC Capability to Work

  • The Camera Owner as well as the Camera Controller must be using VidyoPortal version 19.1.0 or later.
  • The Camera Owner must enable a supported FECC camera. 
  • The Camera Controller must be a registered or a guest user using VidyoConnect version 18.3.0 or later or controlling a VidyoRoom camera.
  • The Camera Owner must be running Microsoft® Windows 7 or Windows 10; however, we recommend using the latest version for optimal results.
  • If you are a mobile user, you can control the camera of a desktop user only if the desktop user has a supported camera plugged in and FECC enabled.
  • You cannot plug your mobile device into a supported camera and you cannot be a Camera Owner.

 

Supported Cameras

The following table defines the PTZ cameras Enghouse Vidyo tests and supports for using the FECC capability including name of manufacturer and website and name of model and datasheet website.

The FECC feature is not limited to these cameras. For example, the Logitech Meetup PTZ camera works with the FECC capability; however, it is not fully tested by Enghouse Vidyo and therefore, not included in this list.

The camera devices listed here are recommended or supported (with definitions listed below) and are for use with VidyoConnect™ version 18.3.0 or later unless otherwise noted. 

  • RECOMMENDED: The camera device has been tested with VidyoConnect and provides a higher-quality experience.
  • SUPPORTED: The camera device has been tested and functions correctly.
  • DEPRECATED: The camera device was previously listed as “Recommended” or “Supported” but has been scheduled for discontinued support in the near future by the vendor and should not be used for new installations. NOTE: The Deprecated section does not include any cameras at this time. 
Camera Manufacturer and Website Camera Model & Datasheet
RECOMMENDED
Logitech Group
Logitech Meetup
Logitech PTZ Pro 2
Logitech Rally
Sony SRG-120DU (Note: This camera moves by "nudges" only and not the smooth FECC that is supported in version 19.3.1)
SUPPORTED
Avaya HC050 PTZ
Logitech PTZ Pro
Logitech Logitech Meetup
DEPRECATED
N/A N/A

 

Ancillary Healthcare Feature: Digital Stethoscope: The FECC capability can be used in conjunction with Digital Stethoscope controls to enable more robust remote healthcare scenarios. For more information, please refer to the Using the VidyoConnect Digital Stethoscope Feature article.

 

Camera Owner (Desktop Only)

The FECC feature defaults to "Off" (disabled) for the Camera Owner. Therefore, the Camera Owner must go to the Device Settings screen and enable it prior to joining a call. This allows all registered and guest users in the same call to become Camera Controllers.

To use the FECC capability feature as the Camera Owner:

  1. Plug your supported camera into the system running your VidyoConnect for Desktop application.

    Note: Before plugging in your camera, make sure you have the latest Windows updates and drivers. To connect your FECC camera to your system, follow the camera manufacturer instructions and procedures. For example, some cameras have specific setting requirements such as the Sony SRG camera. For more information about specifically setting up the Sony SRG camera, refer to the VidyoConnect - Controlling the Sony SRG-1200 DU PTZ Camera via USB article or to your camera instructional manual(s)
  2. From the VidyoConnect main window, select the Settings Settings_Button.png button from the upper right side, and then select Device Settings.

    The Device Settings window displays.

    device_setting.png
  3. From the Device Setting window, select Allow remote camera control from the Camera section. If you are using a supported PTZ camera, the "Allow remote camera control" checkbox will not be automatically selected.

    Troubleshooting Tip: If your camera is in the supported list above and you do not see the Allow remote camera control option, then there might be a driver and/or camera issue.

    The VidyoConnect window displays the FECC indicator on your participant avatar and on your video tile as seen by other call participants.

    FECC_indicator.png
  4. If you try to deselect the “Allow remote camera control” checkbox while in a call, this message displays: "Changing this setting is disabled during an active call." Camera Owners can only deselect this option before the call, but they can't do so during a call.

    device_settings_2.png

Camera Controller for Desktop

When the far end camera is enabled, the Camera Controller can click the FECC button to open the FECC Control Panel from which they can pan, tilt, and zoom. Clicking the FECC button also pins the Camera Owner's tile.

Camera Controllers can then move the Camera Owner's camera left or right, up or down, or zoom in or out. Although it is a rare scenario, there can be multiple Camera Controllers simultaneously providing incremental camera movements. If so, the camera will move one increment at a time in the order the actions are received.


To use the FECC capability feature as a Desktop Camera Controller:

  1. When you are in a video call, click the FECC FECC_button.png button on the lower right of the participant’s video tile, or to expand the selection click on the expand three_dot.png button next to the participant’s name in the VidyoConnect Participants list to Pin or Disconnect participant.
    The FECC Control Panel displays.

    Pic_FECC_button.png

    Note:  You can identify a remote Camera Owner by the FECC buton FECC_button.pngindicated in the lower right side of the owner's avatar in the roster list or in the lower right side of the owner's video tile. To control the camera, either click the FECC button on the video tile or extend the selection by clicking the extend three_dot.png button (to Pin or Disconnect), and then click the FECC button.
  2. Click any of the options within the FECC Control Panel to pan, tilt, and zoom the camera.

The Camera Controller must unpin the Camera Owner's video tile or else the tile will remain pinned, even if the FECC Control Panel is closed.

Refer to the following table for the list of actions you can take using the FECC Control Panel.

Click this... To do this... 
FECC_button.png Click the FECC button to open the FECC Control Panel. 
FECC_main_button.png

Click the FECC Control Panel to pan, tilt, and zoom one increment as defined by the camera.

Click on and drag the FECC Control Panel to move it around the VidyoConnect application if it is blocking a screen or image.

Use the grab tool to move the FECC Control Panel around the window.

X_button.png

Click the X option in the FECC Control Panel to close the Panel and turn controlling off.  A user can close the FECC Control Panel; however, the FECC capability is still pinned to the Camera Owner's tile. Click the extend three_dot.png button to re-open the FECC Control Panel and/or click to Pin or Disconnect participant.

left_button.png

Click the left arrow to pan the Camera Owner's camera left by one increment at a time, or click and hold to move quickly and smoothly.

right.png

Click the right arrow to pan the Camera Owner's camera right by one increment at a time, or click and hold to move quickly and smoothly.

up.png

Click the up arrow to tilt the Camera Owner's camera up by one increment at a time, or click and hold to move quickly and smoothly.

down.png Click the down arrow to tilt the Camera Owner's camera down by one increment at a time, or click and hold to move quickly and smoothly.
minus.png

Click the minus option to zoom out the Camera Owner's camera by one increment at a time. Additionally, you can use the keyboard shortcuts to zoom in and out: (e.g., Windows: Ctrl + "+" or “-“ and Mac: Command + "+" or “-“).

plus.png Click the plus to zoom in the Camera Owner's camera by one increment at a time. Additionally, you can use the keyboard shortcuts to zoom in and out: (e.g., Windows: Ctrl + "+" or “-“ and Mac: Command + "+" or “-“).
pin.png

The Camera Owner's tile is pinned once the Camera Controller starts using the FECC Control Panel. Select this option to unpin the Camera Controller's tile

Even when the Camera Controller closes the FECC Control Panel, the Camera Owner's tile remains pinned until the Camera Controller unpins the tile.   

 

A "camera off" notification will display if the camera is not available.

Camera Controller for Mobile

The FECC feature allows registered and guest participants in a call to remotely control a Pan-Tilt-Zoom (PTZ) camera connected to a far end VidyoConnect desktop or VidyoRoom endpoint. You can access all the controls you need to adjust a participant’s far end camera by double tapping anywhere on the participant’s tile that displays the FECC icon.

In order to control a camera, the camera controller needs to click the extend three_dot.png button in the Participant's list next to the Camera Owner with the FECC FECC_button.png icon, and then select Pin. Then, double tap to control the camera. For better visibility, the Camera Controller can request the Camera Owner to "center" or "reset" the camera.

 

To use the FECC capability feature as a Mobile Camera Controller:

  1. When you are in a VidyoConnect call and FECC capability is detected, the tutorial pop-up window displays.

    mobile_FECC_main_screen.png
  2. Do one of the following:
    • To dismiss this window permanently, slide the "Don't show this message anymore" toggle at the bottom right; otherwise, this screen will display in any call when FECC is detected.
    • To dismiss this screen for the duration of the call, tap the OK button, or for Android users, tap the native Back button back_button.png.
    • Note:  While the tutorial screen is shown, your video and audio are active unless you joined the call with your camera and/or microphone muted.
      The FECC icon then displays in the upper-right corner of the participants who have a controllable camera (also known as the Camera Owners).

      plants_pic.png
  3. Double tap on the Camera Owner's tile to enter control mode. Android users can also tap the native Back button triangle_back_button_android.png at the bottom of the screen.
    The FECC control buttons display on the screen.

    plants_with_buttons.png
  4. Click any of the control buttons around the participant's tile to move and zoom the camera accordingly.

If there are more than two participants in a call, the Camera Owner's tile will appear popped out. If there are only two participants in the call, the control buttons simply appear.

 

Refer to the following table for the list of actions you can take using the FECC controls for your mobile device.
 

Click or double-tap this... To do this...
FECC_avatar.png Double tap anywhere on any Camera Owner's tile (that is, any participant's tile that shows the FECC icon) to pop out that tile into control mode.
mobile_up_button.png Click the up arrow to move the camera up one increment at a time.
mobile_down.png Click the down arrow to move the camera down one increment at a time.
mobile_left.png
Click the left arrow to move the camera left by one increment at a time.
mobile_right.png
Click the right arrow to move the camera right by one increment at a time.
mobile_plus.png Click the plus sign to zoom in the camera by one increment at a time.
mobile_minus.png Click the minus sign to zoom out the camera by one increment at a time.
mobile_x.png Click the X to close the FECC Control Panel. 

 


 

Using the Friendly Device Selection Feature

This feature will be available in a future release.

  


 

Using the Meeting Moderation Capability

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This section contains the following subsections: 

 

Get Started Now

Feature Overview

This capability enables a smooth meeting experience for room owners and designated meeting moderators from within the VidyoConnect for desktop application.

  • Room owners can create or modify a room moderator PIN, so if necessary other participants can switch to moderator by entering the PIN in the call.
  • In-call Moderators can soft mute all audio/video or per participant. A soft mute action mutes the selected device, microphone, or camera, but allows the remote users to re-enable if desired. Additionally, in-call moderation can disconnect a selected participants or all participants from a call.
  • Additional moderation controls, like hard mute and selecting a meeting recording profile are available through the Vidyo Control Meeting web page, which is accessible when clicking Open Browser from the Moderate call pop-up window.

This feature allows moderators and participants to:

  • Host sensitive team discussions and easily lock a room to prevent other participants from joining.
  • Moderate group sessions and webinars by hard muting all participants' audio and video to minimize disruption to the presenter and shared content.
  • Collaborate with corporate groups to soft mute all participants' audio while presenting a strategic plan.
  • Lead a company town hall meeting and easily and effectively disconnect all participants once the meeting has ended.

Once you join a VidyoConnect for desktop conference, you can immediately start using the moderator capability and moderator controls. The meeting moderator is labeled 'Moderator' under his or her name in the participants list to the right of the microphone and camera icons. If you know you want to delegate permissions to another moderator during a call, you can create a PIN in advance. This way participants can switch anytime to moderator by entering the PIN in the call.

This subsection explains how to:

  • Create, Change, or Remove Moderator PIN
  • Switch to Moderator
  • Use the In-Call Moderator Controls 
  • Use the Browser-Based Moderator Controls in the Control Meeting Page

Create, Change, or Remove a Moderator PIN

To create, change, or remove a moderator PIN:

  1. As the conference owner, open the VidyoConnect for desktop application.
    The VidyoConnect application opens.

    VidyoConnect_app_main_screen.png
  2. To create a moderator PIN, click the Create a moderator PIN option moderator_icon.png.
    The Moderator PIN pop-up displays.

    Moderator_Pin_Pop_up.png
  3. Enter a 3 to 12 character code with all numbers. Then, click Save.
    The system generates a moderator PIN and the Create a moderator PIN pop-up changes to "Change or remove moderator PIN".
    NOTE: Minimum and maximum PIN length is configurable in the VidyoPortal.
  4. To change a moderator PIN, click Change or remove moderator PIN and the Change or Remove Moderator PIN pop-up displays.

    REmove_moderation_pin.png
  5. To change the moderator PIN, enter a new moderator PIN in the field, and then click the Change button. To remove the moderator PIN, click the Remove Moderator PIN button.

Switch to Moderator

 

Before becoming a moderator:

  • You must obtain the moderator PIN from the conference room owner via email or other communication channel.
  • Enter the PIN in the VidyoConnect application as described in the steps below, rather than entering the PIN through the Moderator Control Meeting page in the Options pop-up.

 

To switch to moderator:

  1. As the conference participant, open the VidyoConnect for desktop application.
    The VidyoConnect application opens.

    Step_1.png
  2. To become a moderator, click the Switch to moderator button.
    The Moderator PIN pop-up displays.

    Step_2.png
  3. Enter the Moderator PIN you received from the conference room owner and then click Submit. This number is a 3 to 12 character code with all numbers.
    The "You are now a moderator" message displays in the upper right corner of the page.

    step_3.png
  4. Click the Moderate call button in the lower left corner of the page, and then you can select moderator call options from the Moderate call pop-up window or get more call options by clicking the Open in browser button.

     

Using In-Call Moderator Controls

To use the in-call moderator controls:

  1. Join a conference as a conference owner using your VidyoConnect for desktop application.
  2. Click the Moderate call button from the lower left side, and then the Moderate call pop-up displays.

    In_call_mod_step_2.png

    The Moderate call pop-up allows you to:

    Moderator_pop_up_step_2.png

    • Click Mute all microphones to soft mute audio on participants' microphones and allow participants to re-enable and then click Cancel or Continue. Clicking this button will locally mute the audio on all the participants' microphones. The conference participants will then have to unmute their microphones in order to be heard. You will not be able to unmute participants' microphones remotely. (Note: The unmute option is not available for WebRTC version 20.1.0)
    • Click Turn off all cameras to soft mute video on all the participants' cameras and allow participants to re-enable and then click Cancel or Continue. Clicking this button will locally disable the video on all the participants' cameras. The conference participants will then have to re-enable their cameras in order to be seen. You will not be able to re-enable participants' cameras remotely.
    • Click Disconnect all participants to disconnect all participants and end the conference.
    • Click Open in browser to open the Control Meeting page from which to hard mute all audio/video, add and invite participants, lock/unlock the room, record the meeting, or open the Options pop up.
      NOTE: You can additionally soft mute cameras and microphones in the participant's list.

Using Browser-Based Moderator Controls in the Control Meeting Page

A future release will include all moderator control options within the VidyoConnect for desktop application.

If you would like to access additional controls, then use the Open Browser button to access the Moderator Control Meeting page. The Control Meeting page allows you to apply additional actions to all participants in the meeting room or to selected participants in the meeting room.

Additional Moderator Control options include:

  • Hard Mute/Disable Cameras and Microphones
  • Add and Invite Participants
  • Lock or Unlock the Room
  • Sort Participants Alphabetically or By Order of Attendance
  • Assign/Remove Presenter Rights

To access the Control Meeting Page

  1. Click the Moderate Call button from the lower left corner in the VidyoConnect for desktop application.
    The Moderator pop-up displays.
  2. Click the Open Browser button Access_Control_Meeting_Page_Open_Browser_button.png to access the VidyoConnect Control Meeting Page.
    The Control Meeting page displays.

    Control_Mtg_Page.png

Refer to the following table for a list of additional actions you can take when accessing the Control Meeting page in a browser.

The table below describes all of the moderator controls some of which are the exact controls found in the Moderator call pop-up, for example, Soft Mute Microphone, Soft Mute Camera, Disconnect Call, Recording, Pause, and Stop Recording.

 

Click this... To do this...
Soft_mute.png Click the Soft Mute Microphone button to mute all participants' microphones and allow participants to re-enable. Once soft muted, all existing participants in the call will see the soft mute tooltip over their microphone button: 'Disabled by moderator. Click to re-enable.'
soft_mute_camera.png Click the Soft Mute Camera button to disable all participants' cameras and allow participants to re-enable. Once soft muted, all existing participants in the call will see the current soft mute tooltip over their camera button. 'Disabled by moderator. Click to re-enable.'
Disconnect_call.png Click the Disconnect Call button to disconnect all participants from the conference call.
Hard_mute_camera.png Click the Hard Mute Camera button to disable video on participants' cameras which will disable all cameras without allowing participants to re-enable. Once hard muted, all existing participants in the call will see the current hard mute tooltip over their camera button, 'Disabled by moderator'.
Hard_mute_microphone.png Click the Hard Mute Microphone button to mute all participants' microphones which will disable all microphones without allowing participants to re-enable. Once hard muted, all existing participants in the call will see the current hard mute tooltip over their microphone button, 'Disabled by moderator'.
Add_participant.png Click the Add Participant button to open the Add Participant window from which to search and invite participants.
Add_Participant_window.png
Invite_via_email.png Click the Invite Via Email button to launch the Email Invitation pop-up. You can either send an invite link or send a webcast link, and then click OK.
Invite_via_email_window.png
lock_unlock_room.png Click the Unlock button to lock the room and prevent any other participants from joining the call. When you click this button, this message displays in the lower left corner of the page, "This room is now locked. Additional participants cannot join the call."
unlock_room.png Click the Lock button to unlock the room and this message displays in the lower left corner of the page, "Room unlocked."
Stop.png Click the Recording button to begin recording the meeting. You can also click the pause and stop buttons to respectively pause and stop the recording.
Pause.png Click the Pause button to pause the recording and click the Stop button to stop the recording. These buttons will only display when recording.
three_green_dots.png Click the 3 Dots and the Options pop-up displays. The Options window allows you to Go to the VidyoReplay Library, enter a Moderator PIN, enter a Room PIN, and/or enter a Webcast Link or Webcast PIN.
ABC.png Click the ABC button to sort participants alphabetically or click the 1,2,3 button to sort participants by order of attendance.
presenter.png Click Presenter to start presenter mode and assign a presenter or click Group to exit this mode. 
Presenter_for_control_meeting_page.png Click the Presenter button to set a participant as the presenter, and this button then turns blue. Click this button again to remove presenter rights from this participant.

 


 

Using the Recording Feature and Setting Recording Profiles

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If you have purchased our VidyoReplay system, you can easily record your VidyoConnect conferences and then send the link of the recordings to the participants in the call as well as to others who may have missed the call. (There is no need to send a file.)

VidyoReplay enables you to record using either of these profiles: APPLICATION AND VIDEO or APPLICATION PREFERRED. This section includes the following subsections which describe both of these profiles as well as how to share the links to the call recordings: 

 

Accessing the Control Meeting Page to Set a Recording Profile

This section describes how to use the VidyoConnect Control Meeting page to set a recording profile and to start recording.

For more information about the VidyoConnect moderation controls, refer to the Using the Browser-Based Moderator Controls in the Control Meeting Page subsection of the Using the VidyoConnect Moderation Capability section.

 

To access the Control Meeting page to set a recording profile:

  1. Join a call using the VidyoConnect desktop application.
  2. Click the Moderate Call button at the lower-left corner of the Participants and Search panel in the VidyoConnect desktop application.
    The Moderate call pop-up displays.

    Main_window.png
  3. Click Open in browser browser_button.png to access the VidyoConnect Control Meeting Page.
    The Control Meeting page displays.

    control_meeting_page.png
  4. Click Record record_button.png on the Control Meeting page.
    The Recording Options pop-up displays. 

    recording_options_app_and_video.png
  5. Select a recording profile from the Record Profile drop-down.
    For more information about the two recording profiles, refer to the following subsections.
  6. Click Record

 

APPLICATION AND VIDEO Recording Profile

The APPLICATION AND VIDEO recording profile, which is the default, displays both the shared content and the conference participants. The shared content displays on the left (taking up most of the screen) with participants displayed on the right. 

vidyocloud_window.png

The participant tiles may appear differently from what is shown in the illustration above. For example, in some cases, a tile may display only the participant's initials if that participant's camera is muted. 

 

APPLICATION PREFERRED Recording Profile

The APPLICATION PREFERRED recording profile displays the shared content front and center (full screen), making it the primary display in your recording. If you do not share content during the conference, the participants will display in the recording. 

app_preferred_window.png

 

Sending Call Recording Links

When you have finished recording your call, you can send the link of the recording to the participants in the call as well as to others who may have missed the call. 

To send call recording links:

  1. When your call is over or whenever you want to stop the recording, click Stop stop_button.png near the "Recording..." indication on the left panel of the VidyoConnect desktop application.
    The "Are you sure you want to stop recording?" message displays.

    stop_recording_screen_for_moderation.png
  2. Click Stop recording
    The recording stops, the "You can view your call recordings at the following address (click to view in your browser)" message displays, and a link to the call recording link populates in the lower-left corner of the VidyoConnect application. 

    call_recording_link.png
  3. Click the call recording link.
    The VidyoReplay library page displays with all of the recordings.
      recording_page.png
  4. Click the recording that you want to send.
    The recording opens in a new window.
  5. Copy the URL link for the recording and send it to the participants and/or others who may be interested in the call's content. 

In order to play recordings, you must have Adobe Flash Player installed. If you want to use Chrome to view the videos, see the Enable Flash on Chrome for VidyoReplay Videos article.

 


 

Using the Screen Share Feature for Mobile (Android and iOS)

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This section contains the following subsections:

 

Screen Share Feature Overview

The mobile screen share feature allows you to use your VidyoConnect mobile application (version 19.1.1 for Android and version 19.1.0 for iOS) to share your mobile device screen while in a video conference.

Along with this feature, VidyoConnect also supports the split-screen multitasking mode on Android 7+ (phones and tablets) and Split View on iOS 11+ (tablets only), where users can open and share a second application concurrently with a VidyoConnect call. In addition, iOS 11+ Slide Over functionality is supported to allow VidyoConnect to float over another application in an overlay panel. On specific Samsung devices using Android 7+, the Multi-Window functionality mode can be used, where users can keep a VidyoConnect conference open in a mini overlay window as they browse the rest of their device, similar to picture-in-picture mode (device-specific feature not fully supported)

Compatibility

Feature Compatible VidyoConnect
Mobile App Versions
Compatible Android
and iOS Versions
Mobile Screen Share

VidyoConnect Mobile for Android 19.1.1 or later

VidyoConnect Mobile for iOS 19.1.0 and later

Android 5.0 and later


iOS 11 and later

 

Using the Mobile Screen Share Feature

This section describes how to the use the screen share feature on Android and iOS devices. 

Using the Mobile Screen Share Feature on Android Devices

Vidyo recommends that you configure your Android device as follows for optimized behavior when using the VidyoConnect app:

  • Enable Notifications. For more information, see the Viewing Notifications section.
  • Manually grant permission on the device for VidyoConnect to draw over or display over other apps (a.k.a., SYSTEM_ALERT_WINDOW permission). To find this setting on your device, search for “draw over other apps” or “display over other apps”.  Once you configure this setting, the blue border will appear around shared apps and the floating End Share button EndShareButton.jpg will appear on the screen so you can easily stop sharing. 

Since the mobile screen share feature can be used on both tablets and phones, the screenshots in this section show a mix of how the user interface appears on tablets and phones. 

To use the mobile screen share feature on an Android device:

  1. Join a call using your VidyoConnect mobile app.
  2. Tap the Share button ShareButton.jpg in the call controls.
    The message "[Device name] will start capturing everything that's displayed on your screen" appears.

    start_now.png
  3. Tap Don't show again if you don’t want to see this message again in the future, and then tap Start Now to start sharing.
    • VidyoConnect moves to the background automatically and your entire screen is shared with the other call participants. In addition, if you have granted permission on your device for VidyoConnect to draw or display over other apps, a floating End Share button EndShareButton.jpg appears on the screen. You can move this button around the screen as needed.

      StartShare_NoSplit.jpg

      You can return to the VidyoConnect application at any time while you are sharing. If you do, the “You are sharing your screen” message appears as a reminder that the other participants in the call can see your conference view reflected back to them.  

      Android_Phone_YouAreSharing.jpg

     

    If you are using Android 7.0 or later, you can use split-screen mode to open another supported application simultaneously side-by-side with the VidyoConnect video call. To do so, use the app switcher button and drag a second application from the app tray onto the screen. 

    • If you are using split-screen mode, the part of the screen that’s being shared with the other call participants is highlighted with a blue border, and the “You are sharing this portion of your screen only” message appears on that part of the screen. The VidyoConnect application is cropped out of the share so that the other participants will not see your conference view.

      New_And_Split_Blue.png

      If you are sharing another application using split-screen mode, dragging the divider bar to change the size of the apps will cause a momentary blank area to appear in the share while the application adjusts to the new size. To avoid this, Vidyo recommends that you decide on the size of the shared screen portion before you start sharing.

  4. To stop sharing your screen, tap the End Share button EndShareButton.jpg.
    • If you are not using split-screen mode, the VidyoConnect application comes to the foreground and the “Stop sharing your screen from VidyoConnect?” message displays.

      New_Android_Phone_StopShare.png

    • If you are using split-screen mode, the “Stop sharing your screen from VidyoConnect?” message displays on the VidyoConnect side of the screen.

      screen_share.png 
  5. Tap Stop Share

Viewing Notifications

While in a video call, you can swipe down from the top of your device screen to see notifications about your VidyoConnect call and screen share status, as well as enjoy easy access to conference controls like Mute/Unmute Audio, End Share, and End Call.

To view notifications:

  1. Ensure that you have enabled Notifications on your Android device.
    If Do Not Disturb is enabled or Notifications are disabled for the VidyoConnect app, the conference notifications will not be displayed.

  2. Swipe down from the top of your screen to open the notification drawer on your device.
    The following screenshot shows how the notification drawer appears on an Android phone when not using split-screen mode.

    New_Android_Phone_Notif.png

  3. Perform any of the following actions from the notification drawer:
    • See if VidyoConnect is sharing your screen.

       Phone_NotificationBar.jpg

      If nothing is currently being shared, the message will indicate whether a VidyoConnect conference is in progress.

       New_Android_Phone_ConfInProg.png
       

    • Mute or unmute your audio.
    • Stop sharing your screen.
      You can also stop sharing as described in steps 4 and 5 of either the Using the Mobile Screen Share Feature on Android Devices section.

    • End the call. 

Using the Mobile Screen Share Feature on iOS Devices

This section includes information about how to use the mobile screen share feature with iOS 11 and with iOS 12 or later. Refer to the section that pertains to your iOS version. 

Since the mobile screen share feature can be used on both iPads and iPhones, the screenshots in this section show a mix of how the user interface appears on  iPads and iPhones. If any discrepancies exist between the two device types, these will be explained in the steps as well

iOS 11 

To use the mobile screen share feature on an iOS 11 device:

  1. Join a call using your VidyoConnect mobile app.
  2. Open the Control Center on your iOS device.

    Alternatively, you can tap the Share button ShareButton.jpg on your VidyoConnect app. A tutorial appears, and you can follow the steps in the tutorial to start using the screen share feature.

      New_iOS_Tut1.png New_iOS_Tut2.png

  3. When the Control Center appears, select VidyoConnect and tap Start Broadcast.

     iOS11_Phone_StartBroadcast.jpg

    Your entire screen is shared with the other call participants. A red status bar appears on the screen to indicate that you are sharing. If you open any other application, the red status bar continues to display to remind you that you are sharing.

     New_iOS_Phone_RedStatus.png

    You can return to the VidyoConnect application at any time while you are sharing. If you do, the “You are sharing your screen” message appears as a reminder that the other participants in the call can see your conference view reflected back to them.

       New_iOS12_Phone_YouAreSharing.png 

    On an iPad, you can use Split View or Slide Over to open and share one or two other applications alongside your VidyoConnect video conference. However, when using Split View or Slide Over, your self-view is turned off and you cannot send video from your camera. 

    • If you are using an iPad in Split View, the VidyoConnect application portion of your screen is cropped out of your share. The VidyoConnect app portion of the screen displays a red status bar to indicate that you are actively sharing the other application. In addition, the Share share_button.png button appears red.  

      New_iOS11_Tab_Split_RedBar.png

      If you move the VidyoConnect application to the background, your entire screen will be shared. The red status bar continues to indicate that you are actively sharing.

      New_iOS_Tab_TwoShare.png
    • If you are using an iPad and use Slide Over to open another app, your entire screen is shared with the other call participants. A red status bar appears across the top of the screen to indicate that you are sharing the whole screen.

      New_iOS11_Tab_SlideOver.png
  4. To stop sharing your screen:
    • Open the Control Center on your iOS device.
    • Select VidyoConnect and tap Stop Broadcast.

       iOS11_iPad_ControlCenter.jpg 

iOS 12 and Later

To use the mobile screen share feature on an iOS 12 device:

  1. Join a call using your VidyoConnect mobile app.
  2. Open the Control Center on your iOS device.

    Alternatively, you can tap the Share button black_share.png on your VidyoConnect app. The “Start screen share" pop-up appears, and you can tap the recording button to access the Control Center screen recording menu and start broadcasting your screen from inside the app.

     iOS12_iPad_StartShare_NoSplit.jpg

  3. When the Control Center appears, select VidyoConnect and tap Start Broadcast.

     New_iOS_Phone_StartBroad.png
    Your entire screen is shared with the other call participants. A red status indicator appears on the screen to indicate that you are sharing. If you open any other application, the red indicator continues to display to remind you that you are sharing.

     4_buttons_bottom.png

    You can return to the VidyoConnect application at any time while you are sharing. If you do, the “You are sharing your screen” message appears as a reminder that the other participants in the call can see your conference view reflected back to them.

     New_iOS12_Phone_YouAreSharing.png

    On an iPad, you can use Split View or Slide Over to open and share one or two other applications alongside your VidyoConnect video conference

    • If you using an iPad with Split View, the VidyoConnect application portion of your screen is cropped out of your share. The VidyoConnect app portion of the screen displays a red button iOS_RedShareButtoninStatusBar.jpg in the status bar to indicate that you are actively sharing. In addition, the Share button share_button.png appears red.

       New_iOS11_Tab_Split_RedBar.png

      If you move the VidyoConnect application to the background, your entire screen will be shared. The red button iOS_RedShareButtoninStatusBar.jpg in the status bar continues to indicate that you are actively sharing.  

       New_iOS12_Tab_TwoSplit.png

    • If you are using an iPad and you use Slide Over to open another app, your entire screen is shared with the other call participants. The red button iOS_RedShareButtoninStatusBar.jpg in the status bar continues to indicate that you are actively sharing.

       New_iOS12_Tab_SlideOver.png

  4. To stop sharing your screen, do one of the following depending on whether the VidyoConnect application is in the background or foreground:
    • When the VidyoConnect application is in the background, tap the red button iOS_RedShareButtoninStatusBar.jpg  in the status bar. The “Stop broadcasting screen with VidyoConnect?” message displays.

      New_iOS12_Tab_Stop.png

      Tap Stop.
    • When the VidyoConnect application is in the foreground, tap the red Share share_button.png button. The “Tap the recording button below or in your Control Center to stop sharing your device screen” message displays.

       iOS12_Phone_EndVC.jpg

      Tap the recording button.

       New_iOS12_Phone_StopBroad.png

      Tap Stop Broadcast.

Troubleshooting

  • On an Android device, if the presenter in a VidyoConnect call is sharing another application in split-screen mode and they change the size of the split screen by dragging the divider bar, a blank area will momentarily appear in the shared content while the application adjusts to the new size.
  • On an iPad, you must start sharing using the Control Center at least once. If you don’t, the VidyoConnect app may freeze.

 


 

Using the Snapshot Feature for Mobile (Android and iOS)

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This section contains the following subsections:

When using VidyoConnect for WebRTC (version 20.1.0), a notification is sent when a mobile participant in a call takes a snapshot of you or of the content you are sharing.

 

Snapshot Feature Overview

The snapshot feature allows you to capture a snapshot (i.e., still image) of a remote participant's video tile or shared content tile and store it locally on your Mobile Android or iOS device (phone/tablet). 

Compatibility

 

Feature Compatible VidyoConnect
Mobile App Versions
Compatible Android
and iOS Versions
Other Compatibility Requirements 
Snapshot

Android 19.1.1 or later

iOS 19.1.0 or later

Android 5.0 or later 

iOS 11 or later 

None 

  

Using the Snapshot Feature

This section describes how to the use the snapshot feature on an Android and iOS devices.

  

The snapshot feature can be used on both tablets and phones; however, the screenshots below show  phone user interfaces. After each step below, the Android applicable screenshots will display on the left and the iOS screenshots to the right. 

  

To use the snapshot feature on an Android or iOS device:

  1. Join a call using your VidyoConnect mobile app.

     1.png

  2. Tap the Participants List button 2.png in the call controls. 
    The Participants list appears.

    3.png
  3. Tap three_dot.png to the right of the name of the participant that you want to take a snapshot of. 
    A menu appears from which you can do any of the following:
    • Select Pin at any time if you want to the participant’s video tile to always show in the call, especially in a multi-party call.
      NOTE: If the participant does not currently have video enabled and is not sharing content from their device, this menu will not be shown.
    • Select Take snapshot of video  if you want to take a snapshot of the participant's video.
    • Select Take snapshot of share if you want to take a snapshot of the participant's shared content.
  4. Tap anywhere on your screen to take the snapshot or click 5.png to close out of the screen and cancel the snapshot.

     6.png

    A preview of the snapshot appears in the middle of the screen.

    7.png

    NOTE: If the remote participant's video stream or the shared content is removed (e.g., remote video is muted, content sharing is stopped, or the participant disconnects) BEFORE the snapshot is captured with the onscreen tap, an error message will appear: “Snapshot failed; unable to take snapshot. Please try again later.” If the video stream or the shared content is removed AFTER the snapshot is captured, the preview will display and save correctly.

  5. Do any of the following:
    • Tap Save to save the snapshot to your device local storage.
      • The “Snapshot is saved to your camera roll” message displays and the snapshot is saved with the following naming conventions for Android and iOS:

        Android: The photo is saved to the local storage under the DCIM/VidyoConnect-Snapshot folder as: VIDYOSNAPSHOT_NAME_YYYYMMDD_HH_MM_SS, where NAME is the participant's display name and YYYYMMDD_HH_MM_SS is the user's local time using a 24-hour clock.

        iOS: The photo is saved to the camera roll with a system-generated name (e.g., IMG-2323).

        NOTE: In order to save the snapshot, you need to grant system permission to access the device media storage. Additionally, if your system cannot access the camera roll, due to a previously revoked permission, the "Snapshot failed; unable to take snapshot. Please try again later" message appears. If your device does not have enough storage space to save the snapshot, the system will allow you to navigate away in order to clear your storage and then return to try saving the snapshot again. 
      • Tap Retake to retake the snapshot.
        The preview disappears so you can take another snapshot.
      • Tap Cancel to close the preview.
        The Are you sure you want to cancel snapshot and return to the call? message then appears and you can tap No to go back to the snapshot or tap Yes to return to the call.

 


 

Viewing the Three Latest Speakers

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The names of the three latest active speakers will continually be listed in the new active speaker pop-up on the VidyoConnect desktop application.

  • Look in the upper-left corner of the application to see the name of the current active speaker on the pop-up.
  • Click the Open button to view the other two most recent active speakers.
  • Move the pop-up anywhere in the VidyoConnect application by clicking and dragging it.

 


 

Using the Waiting Room Feature

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The Waiting Room feature prevents meeting participants from seeing or hearing each other until the room owner joins the room.

This feature is available starting with version 18.1.0 of the VidyoConnect desktop application. Support for VidyoConnect for Mobile endpoints will be announced as it becomes available. 

What You Need to Know as a User

As a user, when you join a meeting where the Waiting Room feature is enabled and the room owner has not yet joined, you won’t see or hear the other meeting participants. Instead, you’ll see a message telling you to wait for the meeting to begin.

As soon as the room owner joins, the meeting will begin and you'll be able to see and hear all the other meeting participants.

What You Need to Know as an Administrator

As an administrator, you can enable or disable the Waiting Room feature from the Room Attributes page on the Tenant Admin portal. Before upgrading to version 18.1.0, we recommend that you check your settings on this page to ensure that they are set appropriately for your Tenant.  

WaitingRoomonPortal.png

This feature is supported starting with version 18.1.0 of VidyoConnect for Desktop. Support for VidyoConnect for Mobile endpoints will be announced as it becomes available. If you want to prevent VidyoConnect for Mobile endpoints from joining meetings where Waiting Room is enabled, see step 5 below. 

To enable the Waiting Room feature:

  1. Go to Users > Settings > Room Attributes page on the Tenant Admin Portal.
  2. Select Enable Waiting Room and Presenter mode.
  3. Select Automatically start all meetings in Waiting Room mode.
  4. Select Automatically switch to Group mode when the owner joins.
  5. If you want to prevent VidyoConnect for Mobile endpoints from joining meetings where Waiting Room is enabled, select Prevent endpoints that do not support Presenter and Waiting Room modes from joining meetings when these modes are on.
    If you do NOT select this checkbox, VidyoConnect for Mobile users will be able to see and hear other participants when they join a room even when Waiting Room is enabled.

 


 

Using the Whiteboard Feature

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A whiteboard is an important collaboration tool that helps meeting participants visualize concepts and ideas. Starting with version 18.1.0, the VidyoConnect desktop application offers a whiteboard feature. This article explains how to use this feature. In addition, if you would like a Whiteboard Quick Reference Card that you can view and share, see the How Do I Use the Whiteboard in a VidyoConnect Meeting? article.  

As of version 18.1.0, WebRTC users can view whiteboards; however, they cannot annotate on them or share them. Support for whiteboard annotation and sharing for WebRTC users will be announced as it becomes available. 

To use the whiteboard feature:

  1. When you are in a video call, click the Share Whiteboard  Whiteboard_Icon.jpg button on the toolbar at the bottom of the VidyoConnect application.
    The Whiteboard annotation window appears.

     1a.png

    If another participant in the call is already sharing a whiteboard, a message indicates that you cannot share until the currently shared whiteboard is closed. If this occurs, simply click the X button to close the Whiteboard annotation window.
  2. Click Share.
    A blank whiteboard appears. You are now the owner of the whiteboard, which means that you can now accept or deny requests to annotate on this whiteboard.

    3a.png 
  3. Refer to the following table for the list of actions you can take using the whiteboard:


    Click this... To do this...
    IconCursor.bmp Select an item on the whiteboard. You can then scale it, move it, or rotate it. If you want to copy or delete an item, you must select it using this button.
    IconText.bmp

    Add text to the whiteboard. The default text is 14 point regular. To change the default:

    • Click IconBold.jpg to make the text bold.
    • Click IconItalics.jpg to make the text italics.
    • Click IconStrikethrough.jpg to strike through the text.
    • Click IconFontSize.jpg to change the font size.
    IconSquiggle.jpg

    Draw one of these types of lines:

    • Click IconSquiggle.jpg to draw a curved line. 
    • Click IconArrow.bmp to draw an arrow. 
    • Click IconLine.jpg to draw a straight line. 
    IconSquare.jpg

    Draw one of these types of shapes:

    • Click IconSquare.jpg to draw a square shape.
    • Click IconShape.bmp to draw a circular shape.
    • Click IconTriangle.jpg to draw a triangular shape.
    IconBorderLine.jpg Select the fill color of your shape. The default is no color.
    IconShape.jpg Select the stroke color of your line or the border color of your shape. The default is black.
    IconUndo.bmp Undo the last action that you took. Continue clicking to keep undoing your last actions. The button is grayed out if there is nothing to undo.
    IconRedo.jpg Redo the last Undo action you took. Continue clicking to keep redoing your last Undo actions. The button is grayed out if there is nothing to redo.
    IconTrash.jpg Delete an item or items. Before you can delete, you must first select the item or items using the IconCursor.bmp button.
    IconCopy.bmp Copy an item. Before you can copy, you must first select the item using the IconCursor.bmp button.
    IconPaste.bmp Paste an item. Before you can paste, you must first copy an item using the IconCopy.bmp button.
    IconAddPage.bmp

    Open the Pages panel on the left side of the whiteboard. This panel displays all the whiteboard pages from the current call, with the currently shared whiteboard highlighted. From the Pages panel, you can:

    • Click IconPlus.jpg to add another whiteboard page.
    • Click IconDeleteWhiteboard.jpg to delete the highlighted whiteboard page.
    • Click on the "Untitled" name below the whiteboard page, and then enter a name for the whiteboard.
      The name that appears at the bottom center of the actual whiteboard will update to match the name you enter on the Pages panel.
    • Rearrange the order of the whiteboard pages by dragging and dropping. 

    Note that you can also open the Pages panel by clicking IconPagesPanel.jpg on the left side of the whiteboard. 

    IconUndock.bmp Undock the whiteboard from the VidyoConnect window. If you want to dock the whiteboard again, click IconDock.jpg on the whiteboard window.
    IconZoomOut.bmp Zoom out on the whiteboard. The zoom percentage shown on the screen changes as you zoom in or out. You can zoom out to a maximum of 300% and zoom in to a minimum of 100%. Any user can zoom in, zoom out, or move the canvas without affecting the other participants' view.
    IconZoomIn.bmp Zoom in on the whiteboard. The zoom percentage shown on the screen changes as you zoom in or out. You can zoom out to a maximum of 300% and zoom in to a minimum of 100%. Any user can zoom in, zoom out, or move the canvas without affecting the other participants' view.
    IconMove.bmp Move the canvas along with the objects drawn on it. This button is enabled only after you click IconZoomIn.bmp. Any user can zoom in, zoom out, or move the canvas without affecting the other participants' view.
    IconRequestAccess.bmp Request access to the currently shared whiteboard. This icon appears only when you are not the current owner of the whiteboard as shown here:

                   participantview_callout.jpg

    For more information, see Step 4 below.
  4. If a participant in the conference would like to make annotations on the whiteboard, they can request access from you, the owner, by clicking IconRequestAccess.bmp. When they do so, you will see a pop-up like this:

    5a.png

    Click Allow to allow the participant to annotate on the whiteboard or click Deny to prevent the participant from annotating on the whiteboard.
    • Allowing a participant to annotate on your whiteboard does not make them the owner.
    • Only one person can make annotations at a time.
    • As the owner, you will see an Allow/Deny pop-up for every request, and those pop-ups will remain on-screen until you click either Allow or Deny.
    • When you allow annotation, the name of the current annotator appears in a button Usernameisannotating.jpg at the bottom-right of the annotation. You can click RequestAnnotation.jpg to withdraw annotation access from that user so that you can annotate again or allow another participant to annotate.
    • While another participant is annotating, you can still zoom, move, save, or close the whiteboard.
    • WebRTC users cannot annotate or share whiteboards. However, they can still see the whiteboards and the annotations made by other participants.
  5. Do one of the following when you are done annotating on the whiteboard: 
    • Click IconDownload.bmp if you want to save and download the whiteboard.
      The following pop-up appears:

      SaveFile.jpg

      Enter the file name, select the format (JPG, PNG, or PDF), and then click Save to save the whiteboard file to the location displayed.
    • Click IconCloseWhiteboard.jpg if you don't want to save the whiteboard.
      The following pop-up appears:

      CloseWhiteboard.jpg

      Click Close whiteboard to close the whiteboard without saving it.

If the whiteboard owner drops from the call because of connection issues:

  • Their whiteboard is automatically saved to their desktop in PNG format. If that owner had more than one whiteboard page, all the pages will be zipped as PNG files and saved to their desktop.
  • If the whiteboard owner was annotating when they dropped from the call, the first participant who sends an annotation request becomes the new owner (until the previous owner returns to the call).
  • If another participant was annotating when the whiteboard owner dropped from the call, that participant becomes the new owner (until the previous owner returns to the call). 

 


 

Using Dial-Out to H.323/SIP Endpoints/Contacts

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This feature allows you to add and remove endpoints devices to and from the roster and your Favorite Contacts. For more information, refer to the following links:

 


VidyoConnect Integrations and Admin-Level Functions


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Besides the pre-call and in-call features described earlier in this article, the VidyoConnect application also offers healthcare integration features (including Epic Context-Aware Linking (CAL) and TytoCare) and admin-level functions.

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