This article provides detailed information about how to use the pre-call and in-call features of the VidyoConnect™ application—whether you're using the application on your desktop, with WebRTC, or on your mobile device.

VidyoConnect Pre-Call Features

• Configuring the Settings
• Using the Search, Meetings, Contacts, Rooms, Dial Out and Call Features
• Viewing the End User License Agreement and Terms and Conditions
• Using the Auto Answer and Auto Start Features
• Using the Calendar Integration Feature
• Enabling the Dark Theme Feature
• Changing Your Default Tab View Upon Application Launch
• Viewing Real-Time Microphone Audio Levels in Device Settings
• Adding H.323 and SIP Endpoints to Your Favorite Contacts
• Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint
• Using the Voice+Content Only Feature for Mobile
• Using Friendly Device Selection
• Using Audio/Video Preferences
• Viewing the UI in Your Localized Language
• Enabling the Webinar Feature
• Using the Conference Duration Timer Feature
• New Way to Accept User Terms and Privacy Policy
• New Way to Accept User Terms and Privacy Policy (Android and iOS)
• Enabling Screen Readers (Android and iOS)
• Using Background Blur and Virtual Background
• Starting a Call in Maximized Mode

VidyoConnect In-Call Features

• Using the Toolbar
• Inviting Participants to Join an Ongoing Call
• Inviting Others to Join Your Call by Sending an Invitation, by Calling Others via SIP Address or Phone Number, or by Copying and Pasting the Conference Link (Android and iOS)
• Inviting Others to Join Your Call by Dialing Out (Android and iOS)
• Inviting Others to Join Your Call Using SMS (Android and iOS)
• Accessing Your Contacts When Inviting Others to Join Your Call via Dial Out or SMS (Android and iOS)
• Using the Content/Screen Share Feature
• Using Dial-Out to H.323/SIP Endpoints/Contacts
• Using the Digital Stethoscope Feature
• Using the Far End Camera Control (FECC) Capability for Desktop and Mobile
• Using the Meeting Moderation Capability
• Using the Recording Feature and Setting Recording Profiles
• Using the Screen Share Feature for Mobile (Android and iOS)
• Using the Snapshot Feature for Mobile (Android and iOS)
• Using the Toggle Video Layout Feature (Grid vs. Theater View)
• Using the Waiting Room Feature
• Using the Webinar Feature
• Using the Whiteboard Feature
• Viewing the Three Latest Speakers
• Selecting Your Input and Output Devices Easily
• Using the Lock Room Feature (Android and iOS)
• Changing Your Password Feature (Android and iOS)
• Using the Join a Webinar Feature (Android and iOS)
• Using the Waiting Room Feature (Android and iOS)
• Generating Logs (Android and iOS)
• Selecting from Recently Used Portals (Android and iOS)
• Using the Blur Background Feature
• Adding Audio and Video to Your Incoming or Outgoing Direct Calls
• Displaying the Participants List and the Chat Panel
• Capturing Images of Participants' Video and Shared Content When Using Epic

VidyoConnect Integrations and Admin-Level Functions

 

---

 

VidyoConnect Pre-Call Features

---

This section describes the features you can access before you join a VidyoConnect call or after you hang up from a call. For information about the features that you can access during a call, see the VidyoConnect In-Call Features section.

Back to Table of Contents

---

Configuring the Settings

This section contains the following subsections:

• Desktop and WebRTC Settings
• Mobile Settings

This section describes the features that you can configure by clicking the Settings button on your VidyoConnect desktop, WebRTC, or mobile application. The following subsection describes the desktop and WebRTC settings and features; if you are using the mobile application, refer to the Mobile Settings subsection.

Desktop and WebRTC Settings

When you click Settings at the top-right corner of the VidyoConnect desktop or WebRTC application, a window opens that displays these tabs on the left: General, Audio/Video, Account, Integrations, and Help.

 

VidyoConnect Features

The following table describes the settings and features you can access via each of these tabs.

 

Feature	Description	Minimum Desktop and WebRTC Version
General Tab
Language	Enables you to view the VidyoConnect UI in English, French, German, Italian, Japanese, Korean, Simplified Chinese, or Spanish.	Desktop and WebRTC: 18.1.0 and later
Automatically Answer Incoming Calls	Automatically answers incoming calls and meeting invitations.	Desktop: 18.4.0 and later WebRTC: 20.1.0 and later
Launch VidyoConnect When My Computer Starts	Automatically starts the VidyoConnect application whenever the desktop system reboots.	Desktop: 18.4.0 and later WebRTC: N/A
Enable Notification Sounds	Select this checkbox if you would like notification sounds to occur every time a person joins or leaves a call. By default, this checkbox is not enabled because these sounds can be distracting during large meetings or webinars.	Desktop: 20.3.0 and later WebRTC: N/A
Default Tab	Enables you to select which tab opens when the VidyoConnect desktop application launches.	Desktop: 19.4.1 and later WebRTC: 20.1.0 and later
Enabling the Dark Theme	Decreases the brightness of the VidyoConnect desktop application background.	Desktop: 20.1.0 and later WebRTC: N/A
Always keep application on top	Select the Always keep application on top checkbox which allows you to easily find and keep the VidyoConnect desktop application window on top of other application windows. If you didn’t enable the ALWAYSONTOP MSI parameter (which was released in version 20.1.2) during installation, you can select this checkbox instead of using the parameter. If you did enable the ALWAYSONTOP MSI parameter during installation, this checkbox will be selected by default.	Desktop: 20.3.0 and later WebRTC: N/A
Always start calls in mini view	Select the Always start calls in mini view checkbox to start calls in the small Mini Player mode window. This feature is helpful when: You have a small screen and minimal amount of display space. You need to easily and quickly maneuver from one application to another when multi-tasking during a meeting without having the meeting screen take up your entire display window space. To change from Mini Player mode to Grid View or Theatre View, simply click the Layout button.	Desktop: 20.3.0 and later WebRTC: N/A
Audio/Video Tab
Microphone, Speaker, Ringing Device, and Camera	Enables you to select the microphone, speaker, ringing device, and camera to use for your VidyoConnect calls.	Desktop and WebRTC: Available since first release
Real-Time Microphone Audio Levels	Displays the audio level of your microphone in real-time.	Desktop: 19.2.0 and later WebRTC: 20.1.0 and later
Allow Remote Camera Control	Enables call participants to remotely control supported Pan-Tilt-Zoom (PTZ) cameras connected to far-end VidyoConnect desktop or VidyoRoom endpoints.	Desktop and WebRTC: 18.3.0 and later
Friendly Device Selection	Helps users to view which speaker, microphone, and camera they're using while they're in a VidyoConnect call, easily switch to a new device, and clearly see whenever the device selection has been changed.	Desktop 20.2.0 and later (not available for Mobile or WebRTC)
Video Preferences	Allows you to use four new video preferences: High-Quality Video, Resource-Optimized Video, Voice + Content, and Room Content Share. Make sure your video preferences are set prior to your calls since you cannot change these settings during an active call.	Desktop 20.2.0 and later (not available for Mobile or WebRTC)
Account Tab
Account Information	Displays your account information, such as your display name.	Desktop and WebRTC: Available since first release
Sign Out	Signs you out of the application and returns you to the login screen.	Desktop and WebRTC: Available since first release
Integrations Tab
Calendar	Integrates your Google or Outlook system calendars so you can see your video meetings and join them from within the VidyoConnect app.	Desktop: 18.4.0 and later WebRTC: 20.1.0 and later
About Tab
About VidyoConnect	Displays the VidyoConnect version and copyright information, and provides links to the End User License Agreement, User Terms & Conditions, and Privacy Policy.	Desktop and WebRTC: Available since first release
End User License Agreement, Terms and Conditions, and Privacy Policy	Allows you to read and accept the End-User License Agreement (EULA), the Vidyo User Terms and Conditions, and the Privacy Policy (in accordance with data privacy regulations). For more information about GDPR, refer to the GDPR Readiness - Vidyo article.	Desktop: 18.3.0 and later WebRTC: 20.1.0 and later for Terms and Conditions and Privacy Policy; EULA is not available
Help Tab
Generate Diagnostic Reports (logs)	Generates a diagnostic report (logs) in .vcab format for Windows or as a .zip file for Mac or .var file. Tap the ? button and then click Generate Diagnostic Report. The Share log page displays. Select the app to send the logs to (e.g., Link Sharing, Share to device, or other app such as text, email, etc.) The diagnostic report is sent including pertinent call data details and the date and time the logs were generated. Note: VidyoConnect also gives you the ability to view call quality statistics. To view these statistics, press CTRL+SHIFT+T and CTRL+SHIFT+I (for mobile, enable this via Chat messaging).	Desktop and WebRTC: Available since first release; 18.2.1 and later for .vcab format

Mobile Settings

On your VidyoConnect mobile app, click More and then click Settings . When you do so, a window opens that displays these options: Preferences, About VidyoConnect, Terms & Privacy, Generate Diagnostic Report, and Sign Out.

Additionally, when you click Preferences, you can access more settings and features (some of which are shown in the screenshot below).

The following table describes the settings and features you can access via each of these screens.

 

Feature	Description	Minimum Mobile Version
Preferences
Voice+Content Only	Allows registered and guest users to join conferences as voice-only participants who can share and view content.	19.5.0
Always turn off my camera	Disables your camera when you sign in and join a call using that device. You can, however, re-enable your camera before each call and during calls.	Available since first release
Always mute my microphone	Mutes your microphone when you signed in and join a call. You can, however, unmute your microphone before each call and during calls.	Available since first release
Ringtone	Enables you to select either the Vintage ringtone (which sounds like a traditional landline ringtone) or the VidyoConnect default ringtone.	20.3.0 and later
Automatically Answer Incoming Calls	Automatically answers incoming calls and meeting invitations.	19.2.0 and later
Use personal room	Uses the link to your personal room whenever you create a new meeting invitation.	Available since first release
Add room PIN	Adds a room PIN whenever you create a new meeting invitation using an ad hoc room (thereby providing an extra level of security).	Available since first release
About VidyoConnect
About VidyoConnect	Displays the VidyoConnect version and copyright information and provides a link to the End User License Agreement.	Available since first release
Terms & Privacy
Terms and Conditions and Privacy Policy	Allows you to read and accept the Vidyo User Terms and Conditions and the Privacy Policy (in accordance with data privacy regulations).	18.3.0 and later
Generate Diagnostic Report
Generate Diagnostic Report	Generates a diagnostic report that you can send to Vidyo Support.	Available since first release
Sign Out
Sign Out	Signs you out of the application and returns you to the login screen.	Available since first release

Back to Table of Contents

---

Using the Search, Meetings, Contacts, Rooms, and Dial Out Features

This section contains the following subsections:

• Desktop and WebRTC
• Mobile

This section describes how perform a search as well as how to use all of the features and settings available via the Meetings, Contacts, Rooms, and Dial Out tabs on your VidyoConnect desktop and WebRTC application. If you're using the mobile application, most of these features and settings are also available for you.

The following section describes the desktop and WebRTC features and settings; if you are using the mobile application, refer to the Mobile section.

Desktop and WebRTC

To access the Search bar and the Meetings, Contacts, Rooms, and Dial Out tabs on with VidyoConnect for desktop or WebRTC, you must first open the Participants and Search panel.

To open this panel, click at the top-left corner of the VidyoConnect application.

The Participants and Search panel opens on the left side of the application.

The following table describes the features you can access via the Participants and Search panel.

Feature	Description
Search	Enter a name in this text box to search for a contact or room. As soon as you begin typing, search results appear. Results are categorized by H.323/SIP endpoints, people, and rooms. Click near the contact or room name to add that contact or room as a favorite to your Contacts list. Starting with desktop version 18.5.0, WebRTC version 20.1.0, and mobile version 19.2.0, you can also add H.323/SIP/Telephony endpoints as favorite contacts to your Contacts list.
Meetings Tab
Today's Meetings	If you have integrated your Google or Outlook system calendar with your VidyoConnect app, this tab lists the video meetings you have scheduled for the day and enables you to join them from within the VidyoConnect app. For more information about integrating your calendar, see Using the Calendar Integration Feature.
(Schedule a Meeting)	When you click , a Vidyo meeting invitation opens in your default email application (such as Microsoft Outlook). The email includes the link to the meeting and other information about the video call. You can then edit the invitation as needed and send it to your invitees.
Contacts Tab
Contacts	The Contacts list displays all the contacts you have added. To add a contact to this list, use the Search box to search for contacts, and then click near the name of the contact you want to add to the list. When you click a contact's name, more options appear on the right side of the VidyoConnect app. You can use these options to view the contact's status, make a direct call to the contact, turn on or off your camera and mute or unmute your microphone for that call, email the contact, schedule a video meeting with them, or remove them from your Contacts list.
Rooms Tab
Rooms	The Rooms list displays all the rooms you have added. To add a room to this list, use the Search box to search for rooms, and then click near the name of the room you want to add to the list. When you click the name of a room that you own (indicated by a crown icon), more options appear on the right side of the VidyoConnect app. You can use these options to join your room, see your room link, turn on or off your camera and mute or unmute your microphone for the next call, remove your room from the Rooms list, lock or unlock your room, create an access code, or create a moderator PIN. If you created the room, an option to delete the room also appears. If you click the name of a room that you do not own, fewer options appear on the right side of the app. You can join the room, turn on or off your camera and mute or unmute your microphone for the next call, or remove that room from your Rooms list.
(Create New Room)	When you click , the "Create a new room" pop-up appears. To create a new room, enter a name for the room (such as "Weekly Meeting Room") and click Save. Keep the "Add this room to my favorites" checkbox selected if you want this room to appear on your Rooms list.
Dial Out Tab
Dial out	Enter an IP address or SIP address in the "Enter an IP or SIP Address to call" field and click the Call button to call a non-VidyoConnect endpoint. To mute or unmute your microphone or turn on or off your camera for the current call, click the microphone or camera icon. For information about how to add H.323 and SIP endpoints to your Contacts list, see Adding H.323 and SIP Endpoints to Your Favorite Contacts. For information about H.323 and SIP endpoints directly dialing VidyoConnect endpoints, see Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint.

Mobile

As soon as you successfully log in to the VidyoConnect mobile app, you will see the Search, Meetings, Contacts, Rooms, and More tabs at the bottom of the screen.

The following table describes the features you can access via each of these tabs.

Feature	Description
Search Tab
Search	Tap the Search text box at the top of the screen and then enter a name in this text box to search for a contact. As soon as you begin typing, search results appear. Results are categorized by people, rooms, and H.323/SIP endpoints. Click near the contact's name to add that contact to your Contacts list.
Meetings Tab
Today's Meetings	If you have version 19.3.0 of the VidyoConnect mobile app and you've integrated your calendar with your VidyoConnect app, this tab lists the video meetings you have scheduled for the day and enables you to join them from within the VidyoConnect app. For more information about integrating your calendar, see Using the Calendar Integration Feature.
(Schedule a Meeting)	When you click , a Vidyo meeting invitation opens in your calendar application (you may be asked to select which calendar application if you have more than one). The email includes the link to the meeting and other information about the video call. You can then edit the invitation as needed and send it to your invitees.
Contacts Tab
Contacts	The Contacts list displays all the contacts you have added. To add a contact to this list, use the Search tab to search for contacts, and then click near the name of the contact you want to add to the list. When you click a contact's name, a new screen appears. You can use this screen to view the contact's status, make a direct call to the contact, turn on or off your camera and mute or unmute your microphone for that call, email the contact, or remove them from your Contacts list (by clicking the Star icon).
Rooms Tab
Rooms	The Rooms list displays all the rooms you have added. To add a room to this list, use the Search tab to search for rooms, and then click near the name of the room you want to add to the list. When you click the name of a room that you own (indicated by a crown icon), a new screen appears. You can use this screen to join your room, create an access code, lock or unlock your room, schedule a meeting via your calendar, and turn on or off your camera and mute or unmute your microphone for the next call. If you created the room, an option to delete the room also appears. If you click the name of a room that you do not own, a new screen appears. You can use this screen to remove that room from your Rooms list (by clicking the Star icon), join the room, and turn on or off your camera and mute or unmute your microphone for the next call.
(Create New Room)	When you click , the "Create a new room" pop-up appears. To create a new room, enter a name for the room (such as "Weekly Meeting Room") and click Create. The room then appears on your Rooms list.
More Tab
Dial out	Enter an IP address or SIP address in the "Enter an IP or SIP address to call" field and click the Call button to call a non-VidyoConnect endpoint. To turn on or off your camera or mute or unmute your microphone for the current call, click "Turn off my camera" or "Mute my microphone ". Note: Since version 18.1.0, the VidyoConnect mobile app also provides the ability to place direct calls from your mobile app to your contacts in your VidyoConnect desktop app. For information about how to add H.323 and SIP endpoints to your Contacts list, see Adding H.323 and SIP Endpoints to Your Favorite Contacts. For information about H.323 and SIP endpoints directly dialing VidyoConnect endpoints, see Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint.
Settings	For more information about the settings available with the VidyoConnect mobile app, see the "Mobile" subsection of Configuring the Settings.

Back to Table of Contents

---

Viewing the End User License Agreement and Terms and Conditions

This section contains the following subsections:

• End-User License Agreement (EULA)
• Terms and Conditions

The first time you log in to the VidyoConnect application, you will receive prompts to read and accept the End-User License Agreement (EULA), the Vidyo User Terms and Conditions, and the Privacy Policy (in accordance with data privacy regulations).

The European Union (EU) General Data Protection Regulation (GDPR) articulates the data privacy rights of EU residents. To learn how Enghouse Vidyo keeps your personal data safe, refer to the GDPR Readiness - Vidyo article.

End-User License Agreement (EULA)

• After you install the VidyoConnect application, you can read and accept Vidyo’s EULA before you first launch the application.
  • Thereafter, you can access the EULA anytime by clicking the Settings button in the VidyoConnect application and selecting About.
  • Once you accept the EULA, you will not be prompted to accept it again unless the application is re-installed or upgraded with a new EULA version.
  • If you do not see the EULA when launching the VidyoConnect software, then possibly an administrator has accepted the EULA on your behalf.

Terms and Conditions

• In accordance with data privacy regulations, you will be prompted to read and accept our updated User Terms and Conditions and Privacy Policy the first time you log in to the VidyoConnect application.
  
  
  
  • This applies to registered VidyoCloud™ customers including auto-login users, SAML-authenticated users, guest users on the VidyoCloud portal, and those using VidyoCloud portal endpoints such as VidyoRoom.
  • This does not apply to customers using older versions of VidyoConnect software or on-premise customers.
  • Once you accept the User Terms and Conditions and Privacy Policy, you will not be prompted to accept them again unless these documents are updated in the future.
  • At any point, you have the ability to withdraw your user consent by clicking the Settings button in the VidyoConnect application, selecting About, and then clicking Terms & Privacy. Once the consent window is opened, you may uncheck one or both of your acceptances and quit the VidyoConnect application. After withdrawing consent, the application will prompt you again the next time you launch VidyoConnect.

On-premise customers in the European Union (EU) may choose to enable this user consent workflow. Please contact your Solution Engineer for details. If you would like further information or need additional assistance, please contact VidyoCloud Support at 1844-488-2227 or +1-201-620-6955 or email: support@vidyocloud.com.

Back to Table of Contents

---

Using the Auto Answer and Auto Start Features

This section contains the following subsections:

• Auto Answer
• Auto Start

Auto Answer

With version 18.4.0 and later of VidyoConnect for desktop and version 20.1.0 and later of VidyoConnect for WebRTC, users and admins to configure their VidyoConnect application to automatically answer incoming calls.

• Once enabled, whenever you receive an incoming call, the VidyoConnect UI will display a message for three seconds indicating who is calling you. If you do not manually answer or decline the call within three seconds, the VidyoConnect application will automatically answer and connect you to the call.
• User selection is saved per portal and user account, allowing multiple users using the same desktop system to set different auto start preferences.
• You can enable auto answer using your VidyoConnect Settings, the Using Custom Invocation feature, or the MSI file if you are the Microsoft® Windows system administrator (for more information, see the VidyoConnect for Desktop MSI Installer section in the Using VidyoConnect: Admin-Level Functions article).

To enable auto answer as a user:

1. Click Settings on the upper-right side of the VidyoConnect application.
2. Click General if the General window is not already open.
   
   
3. Select the Automatically answer incoming calls checkbox.
   Your VidyoConnect application will now answer calls automatically.

Auto Start

This feature allows users and admins to configure the VidyoConnect application to automatically launch whenever their desktop system reboots. This feature is not available for VidyoConnect for WebRTC.

• User selection is saved per portal and user account, allowing multiple users using the same desktop system to set different auto start preferences.
• You can enable auto start using your VidyoConnect Settings or using the MSI file if you are the Microsoft Windows system administrator (for more information, see below or see the VidyoConnect for Desktop MSI Installer section in the Using VidyoConnect: Admin-Level Functions article).

To enable auto start as a user:

1. Click Settings on the upper-right side of the VidyoConnect application.
2. Click General if the General window is not already open.
   
   
3. Select the Launch VidyoConnect when my computer starts checkbox.
   Your VidyoConnect application will now automatically launch whenever your system restarts.

To enable auto start as a system administrator who manages Windows install bases:

• MSI - Use the AUTOSTART install parameter value, which is saved in the registry under local machine (HKLM) and overrides the user settings.
  • If the parameter passed = 1, auto start is ENABLED, and users may NOT change/disable the feature in their Settings.
  • If the parameter passed = 0 or is not passed, auto start is DISABLED, and users may change/enable the feature in their Settings.
  • With the introduction of this parameter, we deprecated the use of the previous install parameter DISABLEAUTOSTART. This also changes the default behavior whereby a VidyoConnect application installed via MSI will now, by default, not launch at system startup.
  • For more information, see the VidyoConnect for Desktop MSI Installer section in the Using VidyoConnect: Admin-Level Functions article.

Back to Table of Contents

---

Using the Calendar Integration Feature

VidyoConnect allows you to integrate your Exchange, Office 365, Outlook, or Google® calendar so that you are aware of every Vidyo meeting that is scheduled on your calendar per day without having to leave the application. You can also install the Google Calendar Add-on to enhance event scheduling on your calendar.

• Connecting Your Office 365 Calendar
• Connecting Your Outlook Calendar (PC only)
• Connecting Your Google Calendar
• Connecting  Your Exchange Calendar (Mac only)
• Installing the Google Add-On

Connecting Your Office 365 Calendar with VidyoConnect 

To connect your office 365 calendar with VidyoConnect:

1. In VidyoConnect click  on the top-right.
2. Click . The Integrations window displays.
   
   
3. Click Office 365. The Office 365 Calendar (connect) window displays.
   
   
4. Click Connect. The Microsoft "Pick an account" pop-up displays.
   
   
5. Pick an account and sign in. The Microsoft "Stay signed In?" dialog box displays.
   
   
6. Click Yes to reduce the number of time you are asked to sign in.  The "Open VidyoConnect?" dialog box displays.
   
   
   
   
7. Click Open VidyoConnect. Your calendar connects with the VidyoConnect app.
   
   

Disconnecting Your Office 365 Calendar from VidyoConnect

To disconnect your office 365 calendar from VidyoConnect:

1. In VidyoConnect click  on the top-right.
2. Click . The Integrations window displays.
   
   
3. Click Office 365. The Office 365 (disconnect) window displays. 
   
   
4. Click Disconnect.

Connecting Your Outlook Calendar with VidyoConnect (PC Only)

This requires that you have the Outlook application on your PC.

To connect your Outlook calendar with VidyoConnect:

1. In VidyoConnect click  on the top-right.
2. Click  . The Integrations window displays.
   
   
3. Click Outlook Calendar. The Outlook Calendar (connect) window displays.
   
   
   
   
4. Click Connect. Your Outlook Calendar connects with the VidyoConnect app.
   
   

Disconnecting Your Outlook Calendar from VidyoConnect

To disconnect your Outlook calendar from VidyoConnect:

1. In VidyoConnect click   on the top-right.
2. Click . The Integrations window displays.
3. Click Outlook Calendar. The Outlook Calendar (disconnect) window displays.
   
   
4. Click Disconnect.

Connecting Your Google Calendar with VidyoConnect

To connect your Google calendar with VidyoConnect:

1. In VidyoConnect click   on the top-right.
2. Click . The Integrations window displays.
   
   
3. Click Google Calendar. The Google Calendar (connect) window displays.
   
   
   
   
4. Click Connect. If you have Google accounts,  a pop-up appears, showing those Google accounts.
5. From the list, select the Google account you want to connect with the VidyoConnect app. If you do not have an account, create one on the sign-up page.
6. Enter your username and password for your Google account. The "Grant VidyoConnect permission" pop-up, displays (page 1/2).
   
   
7. Click Allow. Page 2/2 of the "Grant VidyoConnect permission" pop-up displays.
   
   
8. Click Allow. The "Google confirm your choices" page displays.
   
   
   
   
9. Click Allow. The "Open VidyoConnect?" dialog box displays.
   
   
   
   
10. Click Open VidyoConnect. Your Google calendar connects to the VidyoConnect app. 
    
    

Disconnecting Your Google Calendar

To disconnect your google calendar integration from VidyoConnect:

1. In VidyoConnect click   on the top-right.
2. Click . The Integrations window displays.
3. Click Google Calendar. The Google Calendar (disconnect) window displays.
   
   
4. Click Disconnect.

Connecting Your Exchange Calendar with VidyoConnect (Mac Only)

Vidyo uses Exchange Web Services (EWS) when integrating with your Exchange calendar. We use email addresses to authenticate users instead of a username, which may confuse most exchange security admins since they don't usually authenticate in this manner.

To connect your exchange calendar with VidyoConnect:

1. In VidyoConnect click   on the top-right.
2. Click . The Integrations window displays.
   
3. Click Exchange. The Exchange (connect) window displays.
   
   
   
4. Enter the Exchange URL.
5. Enter your Exchange Email Address and Password in the designated fields.
6. Click Connect.

Installing the Google Calendar Add-On

You can enhance the event scheduling capability of your Google calendar by adding the VidyoConnect Calendar Add-On to it.  Installing this add-on allows you to add and edit Vidyo meetings from your Google calendar and invite participants to the event by sending Vidyo meeting links.

To  install the Google Calendar Add-on:

1. In VidyoConnect click  on the top-right.
2. Click . The Integrations window displays.
   
   
3. Click Calendar Add-On.  You are directed to the app store to install VidyoConnect.
   
   
4. Click Install. The "Get ready to install pop-up" displays.
   
   
5. Click Continue. The "Choose an account" page displays.
   
   
6. Choose an account. The following page displays:
   
7.  Click Allow. A pop-up confirming the installation of Calendar add-on displays. 
8. Go to your Google account and look for , the VidyoConnect app icon on the right panel  and click on it. The following sign in page displays:
   
   
9. Click Sign in. This page displays.
   
   
10. Click Continue. A page on which you are asked to sign in with your organization account displays.
11. Sign in with your credentials.  If you log in successfully, the VidyoConnect page appears in your calendar (on the right) and you can now schedule or edit a Vidyo meeting.
    
    
12. To schedule a meeting, click on a date in the calendar, provide all the required meeting details and click Create Vidyo Meeting.
    
    

Back to Table of Contents

---

Enabling the Dark Theme Feature

Dark theme (Dark mode) allows you to decrease the brightness of the VidyoConnect application background in low-light environments.

The dark theme is especially useful in cases where hospital patients want the application background brightness reduced in order to more easily rest or sleep; yet they need a computer monitor near them for a nurse at a nurse’s station to observe them in their rooms.

This feature is available on the VidyoConnect desktop application starting with version 20.1.0. On the VidyoConnect mobile application, it is available starting with version 20.1.0 and on mobile devices with:

• Android 10 and later
• iOS or iPadOS 13 and later

To enable the dark theme feature:

1. Click Settings on the upper-right side of the VidyoConnect application.
2. Click General if the General window is not already open.
   
   
3. Select the Enable dark theme checkbox.
   Your VidyoConnect application background will change from white to black.

Back to Table of Contents

---

Changing Your Default Tab View Upon Application Launch

You can now select which tab opens when the VidyoConnect desktop application launches. The Rooms tab displays by default, but you can switch your default tab to the Calendar, Contacts, or Dial Out tab instead.

To change the default tab view upon application launch:

1. Click Settings on the upper-right side of the VidyoConnect application.
2. Click General if the General window is not already open.
   
   
3. From the Default Tab drop-down, select the tab to open when the VidyoConnect desktop application launches.

Back to Table of Contents

---

Viewing Real-Time Microphone Audio Levels in Device Settings

The VidyoConnect application enables you to see the audio level of your microphone as you speak.

To view real-time microphone audio levels:

1. Click Settings on the upper-right side of the VidyoConnect application.
2. Click the Audio/Video tab.
   
3. Click on Microphone
   You can then view the real-time microphone audio levels in the Microphone section.
   
   

Back to Table of Contents

---

Adding H.323 and SIP Endpoints to Your Favorite Contacts

If you often use the VidyoConnect application to call the same H.323 and SIP endpoints, you can now add those endpoints as favorite contacts in your VidyoConnect Contacts list.

This feature is available on the VidyoConnect desktop application starting with version 18.5.0, on WebRTC starting with version 20.1.0, on the Android mobile application starting with version 19.2.0, and on the iOS mobile application starting withversion 19.3.0.

For information about H.323 and SIP endpoints directly dialing VidyoConnect endpoints, see the following section Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint.

• To add a H.323 and SIP endpoint as a favorite in your VidyoConnect Contacts list, search for the contact using the Search bar, and then click next to their alias in the results.
• For example, let's say you often call your customer's Polycom system, which has an alias of "Polycom Device" in your VidyoConnect application. Search for "Polycom", click the that appears next to "Polycom Device", and then it will appear as a favorite in your Contacts list every time you use the VidyoConnect app.
  
  

• You can dial out to the H.323 or SIP endpoint by clicking the CALL button.
  
  

• To remove an endpoint contact, click the contact in the Contacts list and then simply click the star next to "Remove from my contacts" on the right side of the application.

Back to Table of Contents

---

Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint

Users with H.323 and SIP endpoints that are running VidyoGateway version 3.5.2 or version 4.2 or later can dial direct and connect successfully to VidyoConnect endpoints.

This feature is available on the VidyoConnect desktop application starting with version 19.4.1 and on WebRTC starting with version 20.1.0. It is not available on the Android or iOS mobile application.

Back to Table of Contents

---

Using the Voice+Content Only Feature for Mobile

Version 19.5.0 of the VidyoConnect mobile app introduced the Voice+Content Only feature for Android and iOS. This feature allows registered and guest users to join conferences as voice-only participants who can share and view content. You'll find this feature especially helpful when commuting, when experiencing a low battery on your device, or when in a limited cell-phone signal area.

• Registered and Guest Users – During a call, enable or disable by tapping the Voice+Content Only button in the toolbar.
  
• Guest Users – Before a call, enable Voice+Content Only by tapping the toggle on the beauty screen.
  
• Registered Users – Configure in Settings > Preferences:
  • “Always active” – Tap to always apply Voice+Content Only.
  • “Active when battery saver mode is On” – Enable whenever your device is using battery saving mode.
    Note: iPads® have only two options available: "Always active" and "Active when battery is below 20%" since these devices do not have battery saving mode.
  • "Limit for cellular data” - Enable when connecting through LTE or a cellular network (not Wi-Fi).
    Note: The "Limit for cellular data" option is not available on devices that do not have or support SIM cards.
    

Back to Table of Contents

---

Using Friendly Device Selection

Friendly Device Selection helps you to view which speaker, microphone, and camera you’re using while you're in a VidyoConnect call, easily switch to a new device, and clearly see whenever the device selection has been changed. This feature is available for VidyoConnect desktop users.

Because this feature makes it easy to select devices, it is especially useful for:

• Guest users who have been invited to join a VidyoConnect call but don’t have the VidyoConnect desktop application installed on their computer.
• First-time users who have the VidyoConnect desktop application installed on their computer, and have a username and password associated with the application, but have never logged in before.

Other users, such as those listed below, can also benefit from this feature:

• Users who previously had a camera, microphone, or speaker selected, but want to switch to a new device.
• Users who have a camera connected, but it has been disabled (by the administrator or by the settings the user has set purposely or inadvertently).
• Users who connect a new camera, microphone, or speaker during a VidyoConnect call.

Selecting Your Devices

As soon as you access the VidyoConnect desktop application, you'll see a list showing which speaker, microphone, and camera are currently selected.

On-screen messages appear indicating that you've selected different devices, which devices are now selected, and that the previously selected devices are now disconnected.



The message(s) will disappear after 10 seconds or you can click DISMISS to immediately remove the message(s).

For more information about the Video Preferences on the Audio/Video tab, see the Using Audio/Video Preferences section of this article. For more information about the "Allow remote camera control" checkbox, see the "Using the Far End Camera Control (FECC) Capability for Desktop and Mobile" section.

Selecting Preferred Devices

VidyoConnect will use any device you select as a preferred device for your calls until that device is disconnected or no longer available. When the device is no longer available, VidyoConnect will use the system default.

1. Open the Audio/Video tab.
2. Click the dropdown list of the device and select a device.
3. Do one of the following:
   • Camera - To make the selected camera your preferred device, choose Select as preferred device.
   • Speaker - To make the selected speaker your preferred device, choose Select as preferred device.
   • Microphone -To make the selected speaker your preferred device, choose Select as preferred device.

Muting Your Devices by Default

Starting with VidyoConnect for desktop app 21.5.0, you have the option to mute one or all your devices for  all your calls. The device will be muted for the current and subsequent calls until you make changes to your selection.

1. Open the Audio/Video tab.
2. Click the dropdown list of the device and select a device.
3. Do one of the following:
   • Camera - To turn your camera off by default, select Turn off my camera by default. Your camera will be turned off for all your calls.
   • Speaker - To mute/turn your microphone off by default, select Turn off my microphone by default. Your microphone will be turned off/muted for all your calls.
   • Microphone - To mute/turn your microphone off by default, select Turn off my microphone by default. Your microphone will be turned off/muted for all your calls.

Selecting a New Camera When Your Current Camera Is Disabled

If you access the VidyoConnect application when your camera is disabled, you'll see a message saying "Disabled camera - Go to application settings to change the camera or contact your administrator."

To select a new camera when your current camera is disabled:

1. Click at the top right corner of the VidyoConnect application.
2. Select Audio/Video from the left menu if it's not already selected.
   The Audio/Video tab displays.
   
   
   
   
3. Select a different camera from the Camera drop-down.
   • If you cannot select a different camera:
     • Your system administrator may have disabled video or they may have preconfigured your Video Preferences. For more information, see the Using Audio/Video Preferences section of this article or contact your system administrator.
     • The Video Preferences setting on this tab may be set in such a way as to disable video. For more information, see the Using Audio/Video Preferences section of this article.
   • If you select a different camera, on-screen messages appear indicating that the camera switch occurred, which camera is currently selected, and that the previous camera is now disconnected.
     
     
     
     
     The message will disappear after 10 seconds or you can click DISMISS to immediately remove the message.

Selecting a New Device That You Connected During a Call

If you physically connect a new speaker, microphone, and/or camera to your system during a VidyoConnect call, you'll see on-screen messages indicating that new devices were found, which device they are, and that you can click SELECT to start using the new devices immediately.

To select the device that you connected during a call:

1. Click SELECT on the "New microphone/speaker/camera found" message to start using the new device immediately.
   If you connected a new device but you don't want to use that device, don't click SELECT. Instead, either click DISMISS to immediately remove the message or wait 10 seconds for the message to disappear. The device that you had previously selected will continue to be used.

Back to Table of Contents

---

Using Audio/Video Preferences

In release 21.5.0 of the VidyoConnect for desktop app, in addition to being able to select your preferred and default devices, you can select additional audio/video preferences for the following:

• Conference Profile
• Outgoing Video Quality
• Ringing Device

A System admin using a .msi deployment can specify the video preferences by passing the PERFORMANCEPROFILE argument with any of these values, [High for High Quality Video|, [Low for Resource-Optimized Video], [|Voice for Voice + Content)], and |Share for Room Content Share]. The default value is Low. A user can make changes to the values specified by an admin. For more information about this parameter and other parameters the VidyoConnect MSI installer supports, see the VidyoConnect for Desktop MSI Installer section in the Using VidyoConnect: Admin-Level Functions article.

Conference Profile

Conference Profile is used for specifying the settings that are associated with a user's calls/conferences. You can select these settings based on how you use the VidyoConnect for desktop app. You can also switch these settings at any time, including during an ongoing call. 

To select a conference profile:

1. Open the VidyoConnect for desktop application and then from Settings, select the Audio/Video tab.
2. Click the arrow beside Conference Profile to display the following options. The default setting is Full-Featured Experience.    
   
   • Full-Featured Experience - This option provides video and audio experience with the ability to view and share content. 
   • Voice + Content - Choose this option if you want an audio-only experience with the ability to view and share content. (Your video and cameras will be muted/disabled).
   • Room Content Share - Select this option if you are a VidyoRoom system conference user for wireless content sharing and viewing. Benefits include reduced audio issues such as echo and additionally, there is no need for extra cables." 
     NOTE: If you select the Room Content Share video preference, the application will display this message, "Video and audio are disabled because of your selected Video Preference as shown in the image below.

Outgoing Video Quality

Here you have the option to adjust the quality of your outgoing video. You can choose between the best quality video possible on your network or a resource-optimized video to conserve processing power.

To select outgoing video quality:

1. Open the VidyoConnect for desktop application and then from Settings, select the Audio/Video tab.
2. Click the arrow beside Outgoing Video Quality to display the following options. The default setting is Resource-Optimized Video.
   • High-Quality Video - This option provides the best video experience possible on your device and network.
   • Resource-Optimized Video - Select this option for a great video experience while conserving processing power and bandwidth.

Ringing Device

The ringing device is a speaker that plays an incoming call ringtone. You have the option to use the system default or a specific speaker as your ringing device.  You can also test the sound and, disable the incoming call ringtone.

To select a ringing device:

1. Open the VidyoConnect for desktop application and then from Settings, select the Audio/Video tab.
2. Click the arrow beside Ringing Device
3. From the dropdown list, select a device.
4. If you wish to test your speaker, click the blue arrow beside Test Sound and watch the green bar below.  You should hear the ringtone playing and the see the bar moving.
   • If you can see the bar moving but there is no audio, check and ensure that: 
     • your volume is not turned down.
     • you have selected the right speaker.
     • your speaker is not malfunctioning.
5. If you want to disable the ringing device, select Disable ringing device.

Back to Table of Contents

---

Viewing the UI in Your Localized Language

Starting with VidyoConnect version 18.1.0, the VidyoConnect user interface is available in these ten languages:

• English
• French
• German
• Italian
• Japanese
• Korean
• Polish
• Simplified Chinese
• Spanish
• Ukrainian

You can select the language on the Settings > General tab of the VidyoConnect desktop and WebRTC application. For the mobile application, if your mobile device is set to one of these languages, VidyoConnect automatically chooses that language for your VidyoConnect UI; otherwise, it defaults to English. Whenever you want to change the language of your VidyoConnect UI to one of these languages, you can do so from your mobile device.

For more information about setting the language as a Super Admin, refer to the Setting the Language for the Super Admin Interface article.

Back to Table of Contents

---

Enabling the Webinar Feature

Starting with version 21.1.0,  you can create webinars and invite participants to your event in the VidyoConnect desktop app.  To do this, you must enable the webinar feature in the application. 

To enable the Webinar feature:

1. Click Settings  on the upper-right side of the VidyoConnect desktop app.
2. Click General if the General window is not already open.
3. Select Enable webinars.
   
   

The Meetings tab in the left panel displays the enabled webinar feature., including the number of webinars you have created. The initial number is (0).  

Back to Table of Contents

---

Using the Conference Duration Timer Feature

Starting with version 21.1.0 of the VidyoConnect desktop app, you can use the new conference duration timer feature to determine the length of your meetings.

To enable and use the Conference Duration Timer feature:

If your admin has set up this feature, then, you can enable it from the VidyoConnect Settings screen. The timer is disabled by default.

1. Click  the Settings icon.
2. In the General tab, select Enable conference duration timer. 
   
   

Now, anytime you are in a call, the timer appears in the upper-right corner of the VidyoConnect app and starts to record the length of time you spend on that call.

When the conference ends, a message appears indicating your total participation time. If you recorded the conference, the message also conveniently provides a link to the recording.

Back to Table of Contents

---

New Way to Accept User Terms and Privacy Policy

As of release 21.3.0 of the VidyoConnect desktop app, instead of selecting checkboxes to agree to the Vidyo User Terms & Conditions and the Vidyo Privacy Policy before you can join your call, all you do is click just one button, the JOIN button.

To accept user terms and privacy policy

After reading the terms and conditions and privacy policy of Vidyo, click the JOIN button to accept.

Back to Table of Contents

---

New Way to Accept User Terms and Privacy Policy (Android and iOS)

As of release 21.3.0 of the VidyoConnect mobile app, instead of selecting checkboxes to agree to the Vidyo User Terms & Conditions and the Vidyo Privacy Policy before you can join your call, now, all you do is tap the JOIN button.

To accept user terms and privacy policy

After reading the terms and conditions and privacy policy of Vidyo, tap the JOIN button to accept.

Android	iOS

 

Back to Table of Contents

---

Enabling Screen Readers (Android and iOS)

Starting with version 21.6.0 of the VidyoConnect for mobile app, users with visual impairment can now use the built-in screen readers of their mobile devices to navigate their Vidyo calls. Screen readers allow a visually impaired user to read the text on their device with a speech synthesizer that reads out the text on display.  When a user presses and focuses on a button or icon, the screen reader will announce what that button or icon is used for. Also, when a user uses gestures such as swiping left or right and causes a change on the screen, the screen reader will announce the change that occurs. These screen readers can be used to navigate the VidyoConnect menus, dropdown menus, toolbars, meeting controls, etc. 

Screen readers must be enabled on the Settings menu of your mobile device (not the VidyoConnect for mobile app Settings). 

• Enabling TalkBack on Android
• Enabling VoiceOver on iOS

Enabling TalkBack on Android

Use the following instructions to turn on TalkBack on your Android device:

To turn on TalkBack:

1. Go to the Settings of your device.
2. Select Accessibility > TalkBack.
3. Turn on  Use TalkBack.
4. Select OK.

Enabling VoiceOver on iOS

Use the following instructions to turn on VoiceOver on your iOS device:

To turn on VoiceOver:

1. Go to the Settings of your device.
2. Select General.
3. Select Accessibility.
4. Select VoiceOver.
5. Turn on VoiceOver.

Back to Table of Contents

---

Using Background Blur and Virtual Background

Starting with the VidyoConnect for Desktop version 21.6.0, you can use images as virtual backgrounds in your calls. You can choose from any of the default images or upload a custom image of your choice.  Custom images must be either .PNG or .JPG and cannot exceed 2MB.

In addition, starting with VidyoConnect for Desktop version 21.6.0 and VidyoConnect for Mobile version 22.1.0 (Android only), if you wish to mask your surroundings for more privacy during video calls, you can select to blur your background.

• Using a Blurred or Virtual Background
• Uploading a Virtual Background Image
• Deleting a Custom Virtual Background Image

Using a Blurred or Virtual Background 

Prior to joining a call on the VidyoConnect desktop app (version 21.6.0 or later) or Android mobile app (version 22.1.0 or later), you can change the background for your call by blurring your background. With the desktop app only, you can select a predefined image as your virtual background. 

Desktop

To use a blurred or virtual background with the VidyoConnect desktop app: 

1. Go to Settings.
2. Select the Audio/Video tab.
   
   
   
   
3. From the "Customize background" section, select an image. As you hover over an image, a description of that image displays. When you select an image, it appears as your background in your self-preview.

• • The image you select will be your background for the meeting and subsequent ones until your change it. If you click Blur , your background will be blurred or obscured.
  • If you prefer to use a custom image, see Uploading a Virtual Background Image.
  • If you decide that you do not want to blur your background or use any virtual background, click the Clear effect  icon.

Mobile

To use a blurred background with the VidyoConnect mobile app for Android: 

1. Tap More .
2. Tap Settings .
3. Tap Preferences.
4. Tap the Blur background toggle.
   
   
   
   

Uploading a Virtual Background Image

With version 21.6.0 or later of the VidyoConnect desktop app, users who would rather use their own custom image than any of the predefined images for their virtual background can upload a custom image. You can only upload one image and it must meet the following requirements: 

• It must be a PNG or JPG image.
• It cannot exceed 2MB in size.

To upload a custom background image:

1. Go to Settings.
2. Select the Audio/Video tab.
   
   
   
   
3. From the "Customize background" section, click Select local image to navigate to the image you want to upload and select it. Your image must meet the requirements for your upload to be successful.  The image you upload replaces the  icon.
4. Click the uploaded image to use it as your virtual background.

• • If you want to delete the image and upload a new one, see Deleting a Custom Virtual Background Image. 
  • At any time, you can use any of the predefined images instead of the custom one you selected. See Uploading a Virtual Background Image.
  • If you decide that you do not want to blur your background or use any virtual background, click the Clear effect  icon.  

Deleting a Custom Virtual Background Image

You can only delete a custom background image that you upload. The predefined ones cannot be deleted. 

To delete custom virtual background image:

1. Click  on the custom image that you uploaded.
   
   
   
   
2. On the pop-up, click DELETE to delete the image. 

 

---

Starting a Call in Maximized Mode

Starting with the VidyoConnect for Desktop version 22.1.0, you can start your calls with your VidyoConnect screen in maximized mode.

To start a call in maximized mode:

1. Go to Settings.
2. In the General tab, select Always start conference maximized.
   
   

Back to Table of Contents

---

VidyoConnect In-Call Features

---

This section describes the features you can access during a VidyoConnect call. For information about the features that you can access before you join a VidyoConnect call or after you hang up from a call, see the VidyoConnect Pre-Call Features section.

The following table lists many (but not all) of the features you can access while in a VidyoConnect call.

 

Feature	Description	Minimum Desktop, WebRTC, and Mobile Version
Capturing Images of Participants' Video and Shared Content When Using Epic	Enables Epic healthcare providers to easily capture images during a consult and add them to a patient’s file in the Epic ERP.	Desktop: 21.6.2 and later WebRTC: 21.5.1 and later Mobile: N/A
Content/Screen Share for Desktop and WebRTC or Using the Screen Share Feature for Mobile (Android and iOS)	Ability to share your content and screen while in a video conference. Note: The Mini-View Share pop-up and functionality are not available for WebRTC or mobile.	Desktop and WebRTC: 17.1.0 and later Mobile: 19.1.1 and later for Android; 19.1.0 and later for iOS
Digital In-Band Stethoscope Support (ThinkLabs One USB stethoscope)	Ability to perform reliable and accurate auscultations from any location during telehealth visits.	Desktop: 18.3.0 and later WebRTC: 20.1.0 and later Mobile: N/A
Far End Camera Control (FECC) (increments by nudge)	Ability to remotely pan, tilt, and zoom far-end cameras by small "nudges".	Desktop and WebRTC: 17.1.0 and later Mobile: 18.3.0 and later
Far End Camera Control (FECC) (smooth control)	Ability to remotely pan and tilt far-end cameras continuously and smoothly.	Desktop: 19.3.0 and later WebRTC: 20.1.0 and later Mobile: 18.3.0 and later
Group Text Chat	Ability to chat, share links, and ask questions in a group chat.	Desktop and Mobile: 17.1.0 and later WebRTC: 20.1.0 and later
HD Video	Ability to provide high-definition video.	Desktop, WebRTC, and Mobile: Available since first release
Media Encryption	Ability to protect the content of your video conferences from being intercepted and decoded without your knowledge (AES encryption over industry-standard SRTP for audio, video, and shared content).	Desktop, WebRTC, and Mobile: Available since first release
Meeting Moderation and Claim Moderation Rights	Ability to moderate a call (including hard and soft muting, silencing, and disconnecting participants) from within the call interface. Note: The ability for room owners to create, lock, and delegate the meeting moderator via a PIN has been a feature since the first VidyoConnect release.	Desktop: 19.2.0 and later WebRTC: 20.1.0 and later Mobile: N/A
Meeting Moderator PIN	Ability for call participants to claim moderator privileges via a pre-configured PIN. Note: The ability for room owners to create, lock, and delegate the meeting moderator via a PIN has been a feature since the first VidyoConnect release.	Desktop: 19.2.0 and later WebRTC: 20.1.0 and later Mobile: N/A
Meeting Recording	Ability to record audio and video in real-time with one-click.	Desktop and WebRTC: 17.1.0 and later Mobile: N/A
Mobile Incoming Calls	Ability to answer direct calls when the VidyoConnect mobile app is active in the foreground and auto answer has been set.	Desktop and WebRTC: N/A Mobile: 19.2.0 and later
Multi-Tasking Mode Support	Ability to use split view and slide over while using the VidyoConnect mobile app.	Desktop and WebRTC: N/A Mobile: 19.1.0 and later
Snapshot - Split Screen	Ability to capture a snapshot (i.e., still image) of a remote participant's video tile or shared content tile and store it locally on your mobile Android or iOS device, as well as the ability to use split-screen multitasking mode on Android 7+ (phones and tablets) and Split View on iOS 11+ (tablets only).	Desktop and WebRTC: N/A Mobile: 19.1.1 and later
Speaker button (device control)	Ability to control your speaker in a call similarly to how you mute and unmute your microphone and camera.	Desktop and WebRTC: 18.2.0 and later Mobile: N/A
Whiteboard	Ability to use a whiteboard to collaborate with meeting participants to visualize concepts and ideas.	Desktop: 18.1.0 and later WebRTC and Mobile: Users can launch whiteboard, but cannot annotate

Back to Table of Contents

---

Using the Toolbar

This section contains the following subsections:

• Desktop and WebRTC Toolbar
• Mobile Toolbar

This section describes the features you can access via the toolbar on your VidyoConnect desktop, WebRTC, or mobile application.

The following section describes the desktop and WebRTC toolbar; if you are using the mobile application, refer to the Mobile Toolbar section.

Desktop and WebRTC Toolbar

The following table describes the features you can access via the toolbar on your VidyoConnect desktop or WebRTC application. You can find the toolbar along the bottom of the VidyoConnect application when you are in a call.

Feature	Description
	Click the Leave the call icon to hang up the VidyoConnect call.
or	Click the Toggle Video Layout icon to select how to view the participants' video tiles during the conference as well as the maximum number of tiles to display. You can select to view every participant in a tile of equal size (also known as Grid view or Continuous Presence layout) or you can view the current speaker in the largest video tile on the screen (also known as Theater view or Active Speaker layout). For information about how to use this feature, see the Using the Toggle Video Layout Feature (Grid vs. Theater View) section.
	Left-click the Speaker icon to mute or unmute your speaker. Right-click this icon to select the speaker device to use for your VidyoConnect call.
	Left-click the Microphone icon to mute or unmute your microphone. Right-click this icon to select the microphone device to use for your VidyoConnect call.
Picture-in-Picture	The picture-in-picture (PIP) window enables you to see video of yourself during the call. Hover over the window to make it larger, and then click to pin or unpin the larger-sized window.
	Left-click the Camera icon to show or hide the video from your camera. Right-click this icon to select the camera device to use for your VidyoConnect call.
	Click the Invite icon to invite a participant to the call. You can search for the participant and then call them, email them, or send them a link to the call.
	Click the Share applications icon to select which application, screen, or other content you wish to share with the other conference participants. For information about how to use this feature, see the Using the Content/Screen Share Feature section.
	Click the Share whiteboard icon to use the whiteboard annotation tool. For information about how to use this feature, see the Using the Whiteboard Feature section.
	Click the In-call chat icon to chat with all the conference participants as a group chat. When you click this icon, the Chat panel opens on the right side of the application.

Mobile Toolbar

The following table describes the features you can access via the toolbar on your VidyoConnect mobile application. You can find the toolbar along the bottom of the VidyoConnect mobile application when you are in a call.

Feature	Description
	Click this icon to hang up the VidyoConnect call.
	Click this icon to view the list of participants in the call.
	Click this icon to mute or unmute your microphone.
	Click this icon to show or hide the video from your camera.
	Click this icon to disable your own video as well as the video from all the other participants in the call, thereby becoming a voice-only participant. As a voice-only participant, you can still share and view content.
	Click this icon to access the features listed in the next two rows.
	Click this icon if you want your VidyoConnect mobile application (version 19.1.1 and later for Android and version 19.1.0 and later for iOS) to share your mobile device screen while in a video conference. For information about how to use this feature, see the Using the Screen Share Feature for Mobile (Android and iOS) section.
	Click this icon to chat with all the conference participants as a group chat. When you click this icon, the Chat panel opens and you can begin typing your message.
	Click this icon to blur your background during video calls. The icon changes to green when enabled.

Back to Table of Contents

---

Inviting Participants to Join an Ongoing Call

In the VidyoConnect desktop app, if you are a registered user and you launch a video call, you can invite others to your call by dialing out or by using SMS. Additionally, if you become the call moderator using the moderator PIN, you can invite others to join the call by dialing out, but you cannot invite them using SMS.

If you are a participant or guest that has joined the call, you cannot invite other users to join that call.

This section includes the procedures for:

• Dialing out to invite participants
• Sending SMS to invite participants

Inviting Participants to Join Your Meeting by Dialing Out

As a moderator, you can use the Call feature in the app to invite other users to join while your meeting/conference is in progress.

Invite others to join a meeting in progress by dialing out

1. Click the Call tab on the left side of the VidyoConnect desktop app.
   
   
2. In the “Invite a participant to the call” pop-up, enter the phone number of the person you want to invite.
3. You are required to enter a country code before you can complete your call. Click the down arrow beside the flag to display a list of available country codes in the app.
   NOTE: As of version 21.2.0, service to support the dial out feature is limited tot  the United States and Canada.
   
4. After you have entered the phone number click CALL.
   
   
   
   A message appears on the upper right corner of the VidyoConnect app indicating that an outgoing call is being placed to that number.
   • If the user you invited answers, they are automatically added to your ongoing call.
   • If the user does not pick up, you can try calling again. A pop-up displays for you to confirm that you want to place the call again.
     

Inviting Participants to Join Your Meeting by Using SMS

In addition to being able to invite users to join an ongoing call by dialing out, you can also invite participants by sending text messages through SMS.

Invite others to join a meeting in progress by sending a text message

1. Click the Call tab on the left side of the VidyoConnect app.
   
   
2. In the “Invite a participant to the call” pop-up, click SMS on the left panel.
   
   
3. Enter the phone number of the person you want to invite.
4. You are required to enter a country code before you can complete your call. To view the country codes that are available for use in the app, click the down arrow beside the flag.
   NOTE: As of version 21.2.0, service to support the dial out feature is limited tot  the United States and Canada.
   
   
   
   
5. In the Enter text message text box, you can either leave the default text message or change the message as you desire.
   NOTE: If the room has a PIN code, a message below the Enter text message text box reminds to tell the invited participant the PIN code so they can join the meeting successfully.
   
   
   
   
6. Click Send SMS. A message appears on the upper-right of the VidyoConnect app indicating that an SMS message was sent to the number you entered.
   • If the invited participant receives the message, they can open the link to join your ongoing call. Where a PIN code is required, the participant must enter that code before having access to the meeting.
   • If the invited participant doesn't respond you can try sending the text message again. A pop-up displays for you to confirm that you want to re-send the message.
     

---

Inviting Others to Join Your Call by Sending an Invitation, by Calling Others via SIP Address or Phone Number, or by Copying and Pasting the Conference Link (Android and iOS)

If you're a registered user and you launch a video call using version 20.3.0 or later of the VidyoConnect mobile app on your Android or iOS mobile device, you can invite other users to join your call.

The user interface enables you to invite users in multiple ways including:

• By sending an invitation directly to other registered users.
• By calling other users via their SIP address or phone number (if dial out was set up on the gateway).
• By sharing or copying and pasting the conference link.

Each of these methods is described below.

To invite others to join your call by sending an invitation directly to another registered user:

1. Ensure that you are a registered user who has launched a video call using the VidyoConnect mobile app version 20.3.0 or later.
   You cannot invite other users if you are simply another participant or guest that has joined a call.
2. Tap the Invite button  in the call controls along the bottom of the VidyoConnect app.
   The Invite Participant screen opens with the Search tab selected.
   
   
   
   (The screenshot on the left above shows an Android phone; the screenshot on the right shows an iOS phone.)
   
   
3. In the Search text box, start typing the name of the participant you want to invite.
   As soon as you being typing, search results appear. If nothing matches your search, the message "No Results" appears.
   
   
   
   (The screenshot on the left above shows an Android phone; the screenshot on the right shows an iOS phone.)
   
   
4. Tap the Invite icon  near the name of the participant you want to invite.
   The message "Are you sure you want to invite [participant name] to the call?" appears.
5. Tap Invite if you want to invite that participant.
   One of the following then occurs:
   • If the room is full, the message "The room is currently full. Unfortunately, you cannot invite participants to the full room" appears, and you must tap OK to return to the Invite Participant screen.
   • If the invitation is sent, the message "Invite successfully sent" appears. In addition, a message on the Invite Participant screen indicates how much time has passed since the invitation was sent.
     
     
     
     (The screenshot the left above shows an Android phone; the screenshot on the right shows an iOS phone.)
     
     The timer remains on the screen until the person you invited joins the call or rejects the invitation. If they reject the invitation, the message "[Invitee] is unavailable" appears.
     
     
     
     (The screenshot on the left above shows an Android phone; the screenshot on the right shows an iOS phone.)

To invite others to join your call via their SIP address or phone number (if dial out has been set up on the gateway):

1. Ensure that you are a registered user who has launched a video call using the VidyoConnect mobile app version 20.3.0 or later.
   You cannot invite other users if you are simply another participant or guest that has joined a call. In addition, if dial out has not been set up on your gateway, you cannot call another user via their SIP address or phone number. For more information, contact your admin.
2. Tap the Invite button  in the call controls along the bottom of the VidyoConnect app.
   The Invite Participant screen opens with the Search tab selected.
3. Tap the CALL tab.
   The Call tab opens.
   
   
   
   (The screenshot on the left above shows an Android phone; the screenshot on the right shows an iOS phone.)
   
   
4. In the "Enter an IP or SIP address to call" text box, enter the SIP address or phone number of the participant you want to invite.
5. Tap Call.
   VidyoConnect then makes the call to the user.

To invite others to join your call by passing the conference link or by copying and pasting:

1. Ensure that you are a registered user who has launched a video call using the VidyoConnect mobile app version 20.3.0 or later.
   You cannot invite other users if you are simply another participant or guest that has joined a call.
2. Tap the Invite button  in the call controls along the bottom of the VidyoConnect app.
   The Invite Participant screen opens with the Search tab selected.
3. Tap the SHARE tab.
   The Share tab opens.
   
   
   
   (The screenshot on the left above shows an Android phone; the screenshot on the right shows an iOS phone.)
   
   
4. Do one of the following:
   
   • If you want to share the conference link (that is, the URL of the video conference), tap Share Link.
     The default iOS window with the list of installed apps appears.
     
         
     
     (The screenshot on the left above shows an Android phone; the screenshot on the right shows an iOS phone.)
     
     You can then open the messaging app you want to use, and the conference URL will display in the app. For example, if you open an iOS iMessage window, you will see the conference URL in the app, and you can send that URL to the user you want to invite.
   • If you want to send a copy of the conference link (that is, the URL of the video conference), tap Copy Link.
     The message "The meeting link has been copied to your clipboard" appears.
     
     
     
     (The screenshot on the left above shows an Android phone; the screenshot on the right shows an iOS phone.)
     
     You can then paste the URL anywhere you want.
     For example, you can open a text message or email message, paste the URL, and send it to the user you want to invite.
     
     

Back to Table of Contents

---

Inviting Others to Join Your Call by Dialing Out (Android and iOS)

Starting with version 21.2.0 of the VidyoConnect for mobile app, you can invite others to join your call by dialing out. 

To invite others to join your call by dialing out:

1. Tap the Invite button  in the call controls along the bottom of the VidyoConnect app, select the CALL tab, and start entering the phone number of the person you want to invite.
   

   Android	iOS

2. To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code on the list since only those on the list have been set up on your app. 
   • As of the 21.2.0 release, service to support the dial out feature is limited to the United States and Canada. 

   Android	iOS

3. When you finish entering the number, tap the Call button on the "Invite Participant" pop-up.
   

   Android	iOS

   • A message appears at the top of the app indicating that the outgoing call is being placed to the number you entered.
4. Once the user receives the call, they are automatically added to your ongoing meeting.  
   
   • If the user doesn't answer the call and you try to call them again, a message appears asking if you're sure you want to call again.

Back to Table of Contents

---

Inviting Others to Join Your Call Using SMS (Android and iOS)

Starting with version 21.3.0 of the VidyoConnect for mobile app, you can use SMS to invite others to  join your call. 

To invite others to join your call using SMS:

1. Tap the Invite button  in the call controls along the bottom of the VidyoConnect app. The Invite Participant screen opens.
2. Tap the SMS tab.
   

   Android	iOS

3. In the textbox beside the flag, start typing the phone number or name of the participant you want to invite. Search results that match your entry display. If there are no search results, complete the phone number of the person you want to invite.
   • To see the list of available country codes, click the small arrow near the flag icon. You must enter a country code from the list since only those on the list have been set up on your app.
   • As of this release, service to support the SMS feature is limited to the United States and Canada. 
   Depending on whether the textbox below is editable or not, either an Enter Text message textbox (editable) or a Text message textbox (not editable) displays.

   Android (without editable text message)	iOS (with editable text message)

4. If the Enter text message box displays, you may edit the default text. If the room has a PIN code, a message below the text message box reminds you to provide the code to the participant you are inviting.
5. Tap Send SMS. The "Invite Participant" pop-up appears asking if you're sure you want to invite the participant to the call.  
   
   
   
   
6. Tap Send SMS again to send the invitation. A message appears at the top of the VidyoConnect app indicating that an SMS was sent to the number you entered. 
   
   • The invited participant can open the link in the SMS message to join the meeting either via VidyoConnect for WebRTC or using their mobile client.

Back to Table of Contents

---

Accessing Your Contacts When Inviting Others to Join Your Call via Dial Out or SMS (Android and iOS)

Starting with release 21.3.0 of the VidyoConnect mobile app, you can access your contact list when using the dial out or SMS feature, making it easier and faster to find the contact that you want to invite to your call.

To access your contact when inviting others to join your call via dial out or SMS

1. Tap the Invite button in the call controls along the  bottom of the VidyoConnect app.
2. Tap Call or SMS tab.
3. Click the small arrow near the flag to select a country code just as you would when inviting a contact to join your call via dial out or SMS.
4. From the names that appear as you start to type the contact's name or number, select the matching contact. Otherwise, continue to type the name or phone number. 
   
   

   Android (contacts with matching names)	iOS (contacts with matching numbers)

5. After you select the contact, proceed as you normally would when inviting a user to join your call via dial out or SMS.

• • If the phone number for the contact doesn’t match the country code you selected or if the contact’s phone number has an unsupported country code, a pop-up appears to let you know.

    

Back to Table of Contents

---

Using the Content/Screen Share Feature

This section discusses how to share content during a call.  You can share your screen, a video, or audio to other participants while in a call.

MacOS Mojave Camera/Microphone Permissions Reminder

To share an application, screen, or other content during a VidyoConnect call:

1. Join a VidyoConnect call.
2. Click on the toolbar along the bottom of the VidyoConnect app.
   The "What would you like to share?" window opens.
   
   
3. You have the options to share the following: 
   • Static the recommended and default option for screen sharing.
   • Video for sharing video.
   • Audio sharing for sharing streaming audio. The audio sound will channel through your  computer audio to other participants.
4. Click the application, screen, or other content that you want to share with the other conference participants.
   When selected, the content is highlighted in blue and the blue SHARE button appears.
5. Click SHARE.
   Your content is shared with the other conference participants and a Mini-View Share pop-up window appears on your VidyoConnect app.
   
6. Use the new buttons in the Mini-View Share pop-up to maximize, minimize, mute the microphone, mute the camera, or stop sharing.
   
   

   The Mini-View Share pop-up and functionality are not available for VidyoConnect for WebRTC.

MacOS Mojave Camera/Microphone Permissions Reminder

1. If you run your VidyoConnect application in macOS Mojave (10.14) and have not granted VidyoConnect permission to use your camera and microphone via the System Preferences on your Mac, you will be alerted when you join a Vidyo meeting. (This is not available for VidyoConnect for WebRTC).
2. For more information, refer to the VidyoConnect - Setting Privacy Permissions for Microphones and Cameras with MacOS Mojave article.
   

Back to Table of Contents

---

Using Dial-Out to H.323/SIP Endpoints/Contacts

This feature allows you to add and remove endpoints devices to and from the roster and your Favorite Contacts. For more information, refer to the following links:

1. Adding H.323 and SIP Endpoints to Your Favorite Contacts
2. Dialing In to VidyoConnect Calls Using an H.323 and SIP Endpoint

Back to Table of Contents

---

Using the Digital Stethoscope Feature

This section contains the following subsections:

1. Equipment Recommendations
2. Connecting the Digital Stethoscope
3. Using the VidyoConnect Digital Stethoscope Feature
4. Important Considerations

As a healthcare provider, you want to give all your patients the highest standard of care, even when you can’t be physically present. Now, with the VidyoConnect digital stethoscope feature, you can perform reliable and accurate auscultations from any location during your telehealth visits.

The digital stethoscope feature is available beginning with VidyoConnect version 18.3.0 and VidyoPortal version 18.3.0.

Equipment Recommendations

1. Vidyo recommends the Thinklabs One™ digital stethoscope for use with VidyoConnect. If you choose to use this digital stethoscope, you can use any of the following adapters:
   • Audio-Technica ATR2USB 3.5 mm to USB (previously recommended)
   • Audio-Technica ATR USB microphone
   • Creative Sound BlasterX G1
   • Creative Sound Blaster Play!
2. In order to maintain the highest quality audio transmission when using the digital stethoscope feature, the Opus codec is required. The Opus codec is available and can be enabled on VidyoPortal version 18.3.1 and later.
   • If you’re a VidyoConnect Healthcare Edition cloud customer, Vidyo will automatically upgrade your portal to the latest version.
   • If you’re an on-premises customer, ensure that you’ve upgraded your portal to version 18.3.1 or later before using the digital stethoscope feature.

Connecting the Digital Stethoscope

The procedure in this section assumes that you’re using the Thinklabs One digital stethoscope (along with the Audio-Technica ATR2USB audio adapter). For complete details about how to connect and operate the Thinklabs One stethoscope, refer to the Thinklabs One User’s Manual.

To connect the digital stethoscope:

1. At the patient site, connect the 3.5mm cable provided by Thinklabs from the output on the Thinklabs One stethoscope to the mic input on the Audio-Technica ATR2USB audio adapter.
2. Connect the Audio-Technica ATR2USB audio adapter to any available USB port on the computer.
3. Connect headphones to the headphone jack on the Audio-Technica ATR2USB audio adapter.
   This step is not required; however, you should perform this step if you want to enable a nurse or other on-site healthcare professional to simultaneously monitor the audio being transmitted to the remote physician.
4. At the physician site, connect headphones to the computer running the VidyoConnect application.
   Loudspeakers cannot produce the low bass of a heartbeat; therefore, the physician must use headphones to listen to the stethoscope. Vidyo recommends using the headphones provided by Thinklabs. However, as a general rule, select headphones that clearly reproduce bass tones (such a brands that are recommended for rap and hip-hop music).
5. Adjust the volume:
   • At the patient site, the nurse or other healthcare professional can adjust the volume using the volume controls on the computer connected to the Audio-Technica ATR2USB audio adapter.
   • At the physician site, the physician can further control the volume coming from his/her headset using the volume controls on his/her computer.

Using the VidyoConnect Digital Stethoscope Feature

This section describes how to use the VidyoConnect digital stethoscope feature from the physician’s site.

To use the VidyoConnect digital stethoscope feature:

1. Use the VidyoConnect application to join the meeting with the patient whose cardiac and/or pulmonary readings you want to monitor.
   Once you’ve joined the meeting, you’ll see the Stethoscope button on the VidyoConnect in-call screen over the patient’s video tile. If your meeting includes multiple participants, the Stethoscope button appears on the tile of the participant who has connected the digital stethoscope (the stethoscope owner).
   
   
2. Click to open the digital stethoscope control panel.
   
   
   
   The digital stethoscope control panel:
   • Displays the patient’s name at the top.
   • Can be dragged anywhere on the in-call screen.
   • Can also be opened by selecting from the drop-down menu next to the participant’s name in the Participants list:
     
     
3. Listen to the patient’s heart and/or lungs.
   During the auscultation, you’ll be unable to hear any other audio coming from the patient’s site. This allows you to clearly hear only the audio from the stethoscope. The patient’s site will, however, be able to hear audio from your site, thereby enabling you to give instructions to the patient or the patient’s caregiver.
   To remind you of this, the following occurs:
   • At the physician site, the first time you use the digital stethoscope feature, the message “You won’t be able to hear the patient’s audio while the stethoscope is in use” appears on the VidyoConnect screen:
     
     
   • At the patient site, the message “The healthcare practitioner can’t hear you while stethoscope is in use” appears on the VidyoConnect screen:
     
     
4. If the site you are viewing includes a camera capable of Far End Camera Control (FECC), you can use the FECC feature along with the digital stethoscope feature and pan, tilt, and zoom the camera at the patient site to get a better view of the patient.
   
   
5. If your meeting includes multiple participants and you want the patient (the stethoscope owner) to appear in a larger tile, you can pin the patient by clicking the Pin button on the patient’s video tile or by selecting from the drop-down menu next to the participant’s name in the Participants list.
   
   
   
   Alternatively, the patient is automatically pinned to the large tile if FECC controls are open simultaneously.

Important Considerations

1. Do not use the connected devices other than as they are originally intended (i.e., their FDA-approved uses).
2. The VidyoConnect digital stethoscope feature does not seek to alter or analyze the data coming from the devices, just to faithfully transmit it. However, analysis and manipulation for the purpose of preserving and/or improving the fidelity and integrity of the audio, such that the recipient is receiving as accurate a reproduction as possible, may occur.
3. If conditions do not permit the audio to be transmitted and received at a minimally acceptable level, the VidyoConnect application will warn the physician and prevent the sub-acceptable audio from being played. The message “Stethoscope was disabled due to a drop in network quality and will be reactivated once the connection improves” appears on the VidyoConnect screen when the audio quality falls below acceptable levels.

Back to Table of Contents

---

Using the Far End Camera Control (FECC) Capability for Desktop and Mobile

This section contains the following subsections:

• Criteria for the FECC Capability to Work
• Supported Cameras
• Camera Owner (Desktop Only)
• Camera Controller for Desktop
• Camera Controller for Mobile

The Far End Camera Control (FECC) capability enables VidyoConnect meeting participants to remotely control supported Pan-Tilt-Zoom (PTZ) cameras connected to far end VidyoConnect desktop or VidyoRoom endpoints. For example, in a healthcare scenario, remote doctors can zoom in to more closely examine patients, or pan to see other healthcare workers or the patient's surroundings. In a classroom scenario, students and teachers could pan to see other students or zoom in on presentations and blackboards.

Criteria for the FECC Capability to Work

1. The Camera Owner as well as the Camera Controller must be using VidyoPortal version 19.1.0 or later.
2. The Camera Owner must enable a supported FECC camera.
3. The Camera Controller must be a registered or a guest user using VidyoConnect version 18.3.0 or later or controlling a VidyoRoom camera.
4. The Camera Owner must be running Microsoft® Windows 7 or Windows 10; however, we recommend using the latest version for optimal results.

Supported Cameras

The following table defines the PTZ cameras Enghouse Vidyo tests and supports for using the FECC capability including name of manufacturer and website and name of model and datasheet website.

The camera devices listed here are recommended or supported (with definitions listed below) and are for use with VidyoConnect™ version 18.3.0 or later unless otherwise noted.

1. RECOMMENDED: The camera device has been tested with VidyoConnect and provides a higher-quality experience.
2. SUPPORTED: The camera device has been tested and functions correctly.
3. DEPRECATED: The camera device was previously listed as “Recommended” or “Supported” but has been scheduled for discontinued support in the near future by the vendor and should not be used for new installations. NOTE: The Deprecated section does not include any cameras at this time.

Camera Manufacturer and Website	Camera Model & Datasheet
RECOMMENDED
Logitech	Group
Logitech	Meetup
Logitech	PTZ Pro 2
Logitech	Rally
Sony	SRG-120DU (Note: This camera moves by "nudges" only and not the smooth FECC that is supported in version 19.3.1)
SUPPORTED
Avaya	HC050 PTZ
Logitech	PTZ Pro
Logitech	Logitech Meetup
DEPRECATED
N/A	N/A

Ancillary Healthcare Feature: Digital Stethoscope: The FECC capability can be used in conjunction with Digital Stethoscope controls to enable more robust remote healthcare scenarios. For more information, please refer to the Using the VidyoConnect Digital Stethoscope Feature article.

Camera Owner (Desktop Only)

The FECC feature defaults to "Off" (disabled) for the Camera Owner. Therefore, the Camera Owner must go to the Device Settings screen and enable it prior to joining a call. This allows all registered and guest users in the same call to become Camera Controllers.

To use the FECC capability feature as the Camera Owner:

1. Plug your supported camera into the system running your VidyoConnect for Desktop application.
   
   Note: Before plugging in your camera, make sure you have the latest Windows updates and drivers. To connect your FECC camera to your system, follow the camera manufacturer instructions and procedures. For example, some cameras have specific setting requirements such as the Sony SRG camera. For more information about specifically setting up the Sony SRG camera, refer to the VidyoConnect - Controlling the Sony SRG-1200 DU PTZ Camera via USB article or to your camera instructional manual(s).
2. From the VidyoConnect main window, select the Settings button from the upper right side, and then select Device Settings.
   
   The Device Settings window displays.
   
   
3. From the Device Setting window, select Allow remote camera control from the Camera section. If you are using a supported PTZ camera, the "Allow remote camera control" checkbox will not be automatically selected.
   
   Troubleshooting Tip: If your camera is in the supported list above and you do not see the Allow remote camera control option, then there might be a driver and/or camera issue.
   
   The VidyoConnect window displays the FECC indicator on your participant avatar and on your video tile as seen by other call participants.
   
   
4. If you try to deselect the “Allow remote camera control” checkbox while in a call, this message displays: "Changing this setting is disabled during an active call." Camera Owners can only deselect this option before the call, but they can't do so during a call.
   
   
   
   

Camera Controller for Desktop

When the far end camera is enabled, the Camera Controller can click the FECC button to open the FECC Control Panel from which they can pan, tilt, and zoom. Clicking the FECC button also pins the Camera Owner's tile.

Camera Controllers can then move the Camera Owner's camera left or right, up or down, or zoom in or out. Although it is a rare scenario, there can be multiple Camera Controllers simultaneously providing incremental camera movements. If so, the camera will move one increment at a time in the order the actions are received.

To use the FECC capability feature as a Desktop Camera Controller:

1. When you are in a video call, click the FECC button on the lower right of the participant’s video tile, or to expand the selection click on the expand button next to the participant’s name in the VidyoConnect Participants list to Pin or Disconnect participant.
   The FECC Control Panel displays.
   
   
   
   Note: You can identify a remote Camera Owner by the FECC buton indicated in the lower right side of the owner's avatar in the roster list or in the lower right side of the owner's video tile. To control the camera, either click the FECC button on the video tile or extend the selection by clicking the extend button (to Pin or Disconnect), and then click the FECC button.
2. Click any of the options within the FECC Control Panel to pan, tilt, and zoom the camera.

Refer to the following table for the list of actions you can take using the FECC Control Panel.

Click this...	To do this...
	Click the FECC button to open the FECC Control Panel.
	Click the FECC Control Panel to pan, tilt, and zoom one increment as defined by the camera. Click on and drag the FECC Control Panel to move it around the VidyoConnect application if it is blocking a screen or image. Use the grab tool to move the FECC Control Panel around the window.
	Click the X option in the FECC Control Panel to close the Panel and turn controlling off. A user can close the FECC Control Panel; however, the FECC capability is still pinned to the Camera Owner's tile. Click the extend button to re-open the FECC Control Panel and/or click to Pin or Disconnect participant.
	Click the left arrow to pan the Camera Owner's camera left by one increment at a time, or click and hold to move quickly and smoothly.
	Click the right arrow to pan the Camera Owner's camera right by one increment at a time, or click and hold to move quickly and smoothly.
	Click the up arrow to tilt the Camera Owner's camera up by one increment at a time, or click and hold to move quickly and smoothly.
	Click the down arrow to tilt the Camera Owner's camera down by one increment at a time, or click and hold to move quickly and smoothly.
	Click the minus option to zoom out the Camera Owner's camera by one increment at a time. Additionally, you can use the keyboard shortcuts to zoom in and out: (e.g., Windows: Ctrl + "+" or “-“ and Mac: Command + "+" or “-“).
	Click the plus to zoom in the Camera Owner's camera by one increment at a time. Additionally, you can use the keyboard shortcuts to zoom in and out: (e.g., Windows: Ctrl + "+" or “-“ and Mac: Command + "+" or “-“).
	The Camera Owner's tile is pinned once the Camera Controller starts using the FECC Control Panel. Select this option to unpin the Camera Controller's tile. Even when the Camera Controller closes the FECC Control Panel, the Camera Owner's tile remains pinned until the Camera Controller unpins the tile.

Camera Controller for Mobile

The FECC feature allows registered and guest participants in a call to remotely control a Pan-Tilt-Zoom (PTZ) camera connected to a far end VidyoConnect desktop or VidyoRoom endpoint. You can access all the controls you need to adjust a participant’s far end camera by double tapping anywhere on the participant’s tile that displays the FECC icon.

To use the FECC capability feature as a Mobile Camera Controller:

1. When you are in a VidyoConnect call and FECC capability is detected, the tutorial pop-up window displays.
   
   
2. Do one of the following:
   • To dismiss this window permanently, slide the "Don't show this message anymore" toggle at the bottom right; otherwise, this screen will display in any call when FECC is detected.
   • To dismiss this screen for the duration of the call, tap the OK button, or for Android users, tap the native Back button .
   • Note: While the tutorial screen is shown, your video and audio are active unless you joined the call with your camera and/or microphone muted.
     The FECC icon then displays in the upper-right corner of the participants who have a controllable camera (also known as the Camera Owners).
     
     
3. Double tap on the Camera Owner's tile to enter control mode. Android users can also tap the native Back button at the bottom of the screen.
   The FECC control buttons display on the screen.
   
   
4. Click any of the control buttons around the participant's tile to move and zoom the camera accordingly.

Refer to the following table for the list of actions you can take using the FECC controls for your mobile device.

Click or double-tap this...	To do this...
	Double tap anywhere on any Camera Owner's tile (that is, any participant's tile that shows the FECC icon) to pop out that tile into control mode.
	Click the up arrow to move the camera up one increment at a time.
	Click the down arrow to move the camera down one increment at a time.
	Click the left arrow to move the camera left by one increment at a time.
	Click the right arrow to move the camera right by one increment at a time.
	Click the plus sign to zoom in the camera by one increment at a time.
	Click the minus sign to zoom out the camera by one increment at a time.
	Click the X to close the FECC Control Panel.

Back to Table of Contents

---

Using the Meeting Moderation Capability

This section contains the following subsections:

1. Feature Overview
2. Using the Moderator Feature in the VidyoConnect for Desktop Application
   • Create, Change, or Remove Moderator PIN
   • Switch to Moderator
   • Using In-Call Moderator Controls
   • Using Browser-Based Moderator Controls in the Control Meeting Page
     • Hard Mute Microphone and Hard Mute Camera
     • Lock/Unlock a Meeting Room
     • Accessing the VidyoReplay Library

Feature Overview

This capability enables a smooth meeting experience for room owners and designated meeting moderators from within the VidyoConnect for desktop application.

1. Room owners can create or modify a room moderator PIN, so if necessary other participants can switch to moderator by entering the PIN in the call.
2. In-call Moderators can soft mute all audio/video or per participant. A soft mute action mutes the selected device, microphone, or camera, but allows the remote users to re-enable if desired. Additionally, in-call moderation can disconnect a selected participants or all participants from a call.
3. Additional moderation controls, like hard mute and selecting a meeting recording profile are available through the Vidyo Control Meeting web page, which is accessible when clicking Open Browser from the Moderate call pop-up window.

This feature allows moderators and participants to:

1. Host sensitive team discussions and easily lock a room to prevent other participants from joining.
2. Moderate group sessions and webinars by hard muting all participants' audio and video to minimize disruption to the presenter and shared content.
3. Collaborate with corporate groups to soft mute all participants' audio while presenting a strategic plan.
4. Lead a company town hall meeting and easily and effectively disconnect all participants once the meeting has ended.

Using the Moderator Feature in the VidyoConnect for Desktop Application

Once you join a VidyoConnect for desktop conference, you can immediately start using the moderator capability and moderator controls. The meeting moderator is labeled 'Moderator' under his or her name in the participants list to the right of the microphone and camera icons. If you know you want to delegate permissions to another moderator during a call, you can create a PIN in advance. This way participants can switch anytime to moderator by entering the PIN in the call.

This subsection explains how to:

1. Create, Change, or Remove Moderator PIN
2. Switch to Moderator
3. Use the In-Call Moderator Controls
4. Use the Browser-Based Moderator Controls in the Control Meeting Page

Create, Change, or Remove a Moderator PIN

To create, change, or remove a moderator PIN:

1. As the conference owner, open the VidyoConnect for desktop application.
   The VidyoConnect application opens.
   
   
2. To create a moderator PIN, click the Create a moderator PIN option .
   The Moderator PIN pop-up displays.
   
   
3. Enter a 3 to 12 character code with all numbers. Then, click Save.
   The system generates a moderator PIN and the Create a moderator PIN pop-up changes to "Change or remove moderator PIN".
   NOTE: Minimum and maximum PIN length is configurable in the VidyoPortal.
4. To change a moderator PIN, click Change or remove moderator PIN and the Change or Remove Moderator PIN pop-up displays.
   
   
5. To change the moderator PIN, enter a new moderator PIN in the field, and then click the Change button. To remove the moderator PIN, click the Remove Moderator PIN button.

Switch to Moderator

To switch to moderator:

1. As the conference participant, open the VidyoConnect for desktop application.
   The VidyoConnect application opens.
   
   
2. To become a moderator, click the Switch to moderator button.
   The Moderator PIN pop-up displays.
   
   
3. Enter the Moderator PIN you received from the conference room owner and then click Submit. This number is a 3 to 12 character code with all numbers.
   The "You are now a moderator" message displays in the upper right corner of the page.
   
   
4. Click the Moderate call button in the lower left corner of the page, and then you can select moderator call options from the Moderate call pop-up window or get more call options by clicking the Open in browser button.
   

    

Using In-Call Moderator Controls

To use the in-call moderator controls:

1. Join a conference as a conference owner using your VidyoConnect for desktop application.
2. Click the Moderate call button from the lower left side, and then the Moderate call pop-up displays.
   
   
   
   The Moderate call pop-up allows you to:
   
   • Click Lock room to lock your own room when you join a call as a moderator or presenter.
     Once the room is locked, this message appears in the upper-right corner of the application: "Room is now locked. Additional participants cannot join the conference".
   • Click Mute all microphones to soft mute audio on participants' microphones and allow participants to re-enable and then click Cancel or Continue. Clicking this button will locally mute the audio on all the participants' microphones. The conference participants will then have to unmute their microphones in order to be heard. You will not be able to unmute participants' microphones remotely. (Note: The unmute option is not available for WebRTC version 20.1.0)
   • Click Turn off all cameras to soft mute video on all the participants' cameras and allow participants to re-enable and then click Cancel or Continue. Clicking this button will locally disable the video on all the participants' cameras. The conference participants will then have to re-enable their cameras in order to be seen. You will not be able to re-enable participants' cameras remotely.
   • Click Disconnect all participants to disconnect all participants and end the conference.
   • Click Open in browser to open the Control Meeting page from which to hard mute all audio/video, add and invite participants, lock/unlock the room, record the meeting, or open the Options pop up.
     NOTE: You can additionally soft mute cameras and microphones in the participant's list.

Using Browser-Based Moderator Controls in the Control Meeting Page

If you would like to access additional controls, then use the Open Browser button to access the Moderator Control Meeting page. The Control Meeting page allows you to apply additional actions to all participants in the meeting room or to selected participants in the meeting room.

Additional Moderator Control options include:

• Hard Mute/Disable Cameras and Microphones
• Add and Invite Participants
• Lock or Unlock the Room
• Sort Participants Alphabetically or By Order of Attendance
• Assign/Remove Presenter Rights

To access the Control Meeting Page

1. Click the Moderate Call button from the lower left corner in the VidyoConnect for desktop application.
   The Moderator pop-up displays.
2. Click the Open Browser button to access the VidyoConnect Control Meeting Page.
   The Control Meeting page displays.
   
   

Refer to the following table for a list of additional actions you can take when accessing the Control Meeting page in a browser.

 

Click this...	To do this...
	Click the Soft Mute Microphone button to mute all participants' microphones and allow participants to re-enable. Once soft muted, all existing participants in the call will see the soft mute tooltip over their microphone button: 'Disabled by moderator. Click to re-enable.'
	Click the Soft Mute Camera button to disable all participants' cameras and allow participants to re-enable. Once soft muted, all existing participants in the call will see the current soft mute tooltip over their camera button. 'Disabled by moderator. Click to re-enable.'
	Click the Disconnect Call button to disconnect all participants from the conference call.
	Click the Hard Mute Camera button to disable video on participants' cameras which will disable all cameras without allowing participants to re-enable. Once hard muted, all existing participants in the call will see the current hard mute tooltip over their camera button, 'Disabled by moderator'.
	Click the Hard Mute Microphone button to mute all participants' microphones which will disable all microphones without allowing participants to re-enable. Once hard muted, all existing participants in the call will see the current hard mute tooltip over their microphone button, 'Disabled by moderator'.
	Click the Add Participant button to open the Add Participant window from which to search and invite participants.
	Click the Invite Via Email button to launch the Email Invitation pop-up. You can either send an invite link or send a webcast link, and then click OK.
	Click the Unlock button to lock the room and prevent any other participants from joining the call. When you click this button, this message displays in the lower left corner of the page, "This room is now locked. Additional participants cannot join the call."
	Click the Lock button to unlock the room and this message displays in the lower left corner of the page, "Room unlocked."
	Click the Recording button to begin recording the meeting. You can also click the pause and stop buttons to respectively pause and stop the recording.
	Click the Pause button to pause the recording and click the Stop button to stop the recording. These buttons will only display when recording.
	Click the 3 Dots and the Options pop-up displays. The Options window allows you to Go to the VidyoReplay Library, enter a Moderator PIN, enter a Room PIN, and/or enter a Webcast Link or Webcast PIN.
	Click the ABC button to sort participants alphabetically or click the 1,2,3 button to sort participants by order of attendance.
	Click Presenter to start presenter mode and assign a presenter or click Group to exit this mode.
	Click the Presenter button to set a participant as the presenter, and this button then turns blue. Click this button again to remove presenter rights from this participant.

Back to Table of Contents

---

Using the Recording Feature and Setting Recording Profiles

If you have purchased our VidyoReplay system, you can easily record your VidyoConnect conferences and then send the link of the recordings to the participants in the call as well as to others who may have missed the call. (There is no need to send a file.)

VidyoReplay enables you to record using either of these profiles: APPLICATION AND VIDEO or APPLICATION PREFERRED. This section includes the following subsections which describe both of these profiles as well as how to share the links to the call recordings:

• Accessing the Control Meeting Page to Set a Recording Profile
  • APPLICATION AND VIDEO Recording Profile
  • APPLICATION PREFERRED Recording Profile
• Sending Call Recording Links

Accessing the Control Meeting Page to Set a Recording Profile

This section describes how to use the VidyoConnect Control Meeting page to set a recording profile and to start recording.

To access the Control Meeting page to set a recording profile:

1. Join a call using the VidyoConnect desktop application.
2. Click the Moderate Call button at the lower-left corner of the Participants and Search panel in the VidyoConnect desktop application.
   The Moderate call pop-up displays.
   
   
3. Click Open in browser to access the VidyoConnect Control Meeting Page.
   The Control Meeting page displays.
   
   
4. Click Record on the Control Meeting page.
   The Recording Options pop-up displays.
   
   
5. Select a recording profile from the Record Profile drop-down.
   For more information about the two recording profiles, refer to the following subsections.
6. Click Record.

APPLICATION AND VIDEO Recording Profile

The APPLICATION AND VIDEO recording profile, which is the default, displays both the shared content and the conference participants. The shared content displays on the left (taking up most of the screen) with participants displayed on the right.

 

APPLICATION PREFERRED Recording Profile

The APPLICATION PREFERRED recording profile displays the shared content front and center (full screen), making it the primary display in your recording. If you do not share content during the conference, the participants will display in the recording.

Sending Call Recording Links

When you have finished recording your call, you can send the link of the recording to the participants in the call as well as to others who may have missed the call.

To send call recording links:

1. When your call is over or whenever you want to stop the recording, click Stop near the "Recording..." indication on the left panel of the VidyoConnect desktop application.
   The "Are you sure you want to stop recording?" message displays.
   
   
2. Click Stop recording.
   The recording stops, the "You can view your call recordings at the following address (click to view in your browser)" message displays, and a link to the call recording link populates in the lower-left corner of the VidyoConnect application.
   
   
3. Click the call recording link.
   The VidyoReplay library page displays with all of the recordings.
   
   
4. Click the recording that you want to send.
   The recording opens in a new window.
5. Copy the URL link for the recording and send it to the participants and/or others who may be interested in the call's content.

Back to Table of Contents

---

Using the Screen Share Feature for Mobile (Android and iOS)

This section contains the following subsections:

• Screen Share Feature Overview
  
• Compatibility
  
• Using the Mobile Screen Share Feature
  • Using the Mobile Screen Share Feature on Android Devices
    • Viewing Notifications
  • Using the Mobile Screen Share Feature on iOS Devices
    • iOS 11
    • iOS 12 and Later
• Troubleshooting

Screen Share Feature Overview

The mobile screen share feature allows you to use your VidyoConnect mobile application (version 19.1.1 for Android and version 19.1.0 for iOS) to share your mobile device screen while in a video conference.

Along with this feature, VidyoConnect also supports the split-screen multitasking mode on Android 7+ (phones and tablets) and Split View on iOS 11+ (tablets only), where users can open and share a second application concurrently with a VidyoConnect call. In addition, iOS 11+ Slide Over functionality is supported to allow VidyoConnect to float over another application in an overlay panel. On specific Samsung devices using Android 7+, the Multi-Window functionality mode can be used, where users can keep a VidyoConnect conference open in a mini overlay window as they browse the rest of their device, similar to picture-in-picture mode (device-specific feature not fully supported).

Compatibility

Feature	Compatible VidyoConnect Mobile App Versions	Compatible Android and iOS Versions
Mobile Screen Share	VidyoConnect Mobile for Android 19.1.1 or later VidyoConnect Mobile for iOS 19.1.0 and later	Android 5.0 and later iOS 11 and later

 

Using the Mobile Screen Share Feature

This section describes how to the use the screen share feature on Android and iOS devices.

Using the Mobile Screen Share Feature on Android Devices

Vidyo recommends that you configure your Android device as follows for optimized behavior when using the VidyoConnect app:

• Enable Notifications. For more information, see the Viewing Notifications section.
• Manually grant permission on the device for VidyoConnect to draw over or display over other apps (a.k.a., SYSTEM_ALERT_WINDOW permission). To find this setting on your device, search for “draw over other apps” or “display over other apps”. Once you configure this setting, the blue border will appear around shared apps and the floating End Share button will appear on the screen so you can easily stop sharing.

To use the mobile screen share feature on an Android device:

1. Join a call using your VidyoConnect mobile app.
2. Tap the Share button in the call controls.
   The message "[Device name] will start capturing everything that's displayed on your screen" appears.
   
   
3. Tap Don't show again if you don’t want to see this message again in the future, and then tap Start Now to start sharing.
   
   • VidyoConnect moves to the background automatically and your entire screen is shared with the other call participants. In addition, if you have granted permission on your device for VidyoConnect to draw or display over other apps, a floating End Share button appears on the screen. You can move this button around the screen as needed.
     
     
     
     You can return to the VidyoConnect application at any time while you are sharing. If you do, the “You are sharing your screen” message appears as a reminder that the other participants in the call can see your conference view reflected back to them.
     
     
     

   If you are using Android 7.0 or later, you can use split-screen mode to open another supported application simultaneously side-by-side with the VidyoConnect video call. To do so, use the app switcher button and drag a second application from the app tray onto the screen.

   • If you are using split-screen mode, the part of the screen that’s being shared with the other call participants is highlighted with a blue border, and the “You are sharing this portion of your screen only” message appears on that part of the screen. The VidyoConnect application is cropped out of the share so that the other participants will not see your conference view.
     
     
     
     If you are sharing another application using split-screen mode, dragging the divider bar to change the size of the apps will cause a momentary blank area to appear in the share while the application adjusts to the new size. To avoid this, Vidyo recommends that you decide on the size of the shared screen portion before you start sharing.
     
     
4. To stop sharing your screen, tap the End Share button .
   • If you are not using split-screen mode, the VidyoConnect application comes to the foreground and the “Stop sharing your screen from VidyoConnect?” message displays.
     
     
     
     
   • If you are using split-screen mode, the “Stop sharing your screen from VidyoConnect?” message displays on the VidyoConnect side of the screen.
     
     
5. Tap Stop Share.

Viewing Notifications

While in a video call, you can swipe down from the top of your device screen to see notifications about your VidyoConnect call and screen share status, as well as enjoy easy access to conference controls like Mute/Unmute Audio, End Share, and End Call.

To view notifications:

1. Ensure that you have enabled Notifications on your Android device.
   If Do Not Disturb is enabled or Notifications are disabled for the VidyoConnect app, the conference notifications will not be displayed.
   
   
2. Swipe down from the top of your screen to open the notification drawer on your device.
   The following screenshot shows how the notification drawer appears on an Android phone when not using split-screen mode.
   
   
   
   
3. Perform any of the following actions from the notification drawer:
   • See if VidyoConnect is sharing your screen.
     
     
     
     If nothing is currently being shared, the message will indicate whether a VidyoConnect conference is in progress.
     
     
     
     
   • Mute or unmute your audio.
   • Stop sharing your screen.
     You can also stop sharing as described in steps 4 and 5 of either the Using the Mobile Screen Share Feature on Android Devices section.
     
     
   • End the call.

Using the Mobile Screen Share Feature on iOS Devices

This section includes information about how to use the mobile screen share feature with iOS 11 and with iOS 12 or later. Refer to the section that pertains to your iOS version.

 

iOS 11

To use the mobile screen share feature on an iOS 11 device:

1. Join a call using your VidyoConnect mobile app.
2. Open the Control Center on your iOS device.
   
   

   Alternatively, you can tap the Share button on your VidyoConnect app. A tutorial appears, and you can follow the steps in the tutorial to start using the screen share feature.
   
   

3. When the Control Center appears, select VidyoConnect and tap Start Broadcast.
   
   
   
   Your entire screen is shared with the other call participants. A red status bar appears on the screen to indicate that you are sharing. If you open any other application, the red status bar continues to display to remind you that you are sharing.
   
   
   
   You can return to the VidyoConnect application at any time while you are sharing. If you do, the “You are sharing your screen” message appears as a reminder that the other participants in the call can see your conference view reflected back to them.
   
   
   

   On an iPad, you can use Split View or Slide Over to open and share one or two other applications alongside your VidyoConnect video conference. However, when using Split View or Slide Over, your self-view is turned off and you cannot send video from your camera.

   • If you are using an iPad in Split View, the VidyoConnect application portion of your screen is cropped out of your share. The VidyoConnect app portion of the screen displays a red status bar to indicate that you are actively sharing the other application. In addition, the Share button appears red.
     
     
     
     If you move the VidyoConnect application to the background, your entire screen will be shared. The red status bar continues to indicate that you are actively sharing.
     
     
   • If you are using an iPad and use Slide Over to open another app, your entire screen is shared with the other call participants. A red status bar appears across the top of the screen to indicate that you are sharing the whole screen.
     
     
4. To stop sharing your screen:
   
   • Open the Control Center on your iOS device.
   • Select VidyoConnect and tap Stop Broadcast.
     
     
     

iOS 12 and Later

To use the mobile screen share feature on an iOS 12 device:

1. Join a call using your VidyoConnect mobile app.
2. Open the Control Center on your iOS device.
   
   

   Alternatively, you can tap the Share button on your VidyoConnect app. The “Start screen share" pop-up appears, and you can tap the recording button to access the Control Center screen recording menu and start broadcasting your screen from inside the app.
   
   

3. When the Control Center appears, select VidyoConnect and tap Start Broadcast.
   
   
   Your entire screen is shared with the other call participants. A red status indicator appears on the screen to indicate that you are sharing. If you open any other application, the red indicator continues to display to remind you that you are sharing.
   

   
   
   You can return to the VidyoConnect application at any time while you are sharing. If you do, the “You are sharing your screen” message appears as a reminder that the other participants in the call can see your conference view reflected back to them.
   
   

   On an iPad, you can use Split View or Slide Over to open and share one or two other applications alongside your VidyoConnect video conference.

   • If you using an iPad with Split View, the VidyoConnect application portion of your screen is cropped out of your share. The VidyoConnect app portion of the screen displays a red button in the status bar to indicate that you are actively sharing. In addition, the Share button appears red.
     
     
     
     If you move the VidyoConnect application to the background, your entire screen will be shared. The red button in the status bar continues to indicate that you are actively sharing.
     
     
     
     
   • If you are using an iPad and you use Slide Over to open another app, your entire screen is shared with the other call participants. The red button in the status bar continues to indicate that you are actively sharing.
     
     
     
     
4. To stop sharing your screen, do one of the following depending on whether the VidyoConnect application is in the background or foreground:
   • When the VidyoConnect application is in the background, tap the red button in the status bar. The “Stop broadcasting screen with VidyoConnect?” message displays.
     
     
     
     Tap Stop.
     
   • When the VidyoConnect application is in the foreground, tap the red Share button. The “Tap the recording button below or in your Control Center to stop sharing your device screen” message displays.
     
     
     
     Tap the recording button.
     
     
     
     Tap Stop Broadcast.

Troubleshooting

• On an Android device, if the presenter in a VidyoConnect call is sharing another application in split-screen mode and they change the size of the split screen by dragging the divider bar, a blank area will momentarily appear in the shared content while the application adjusts to the new size.
• On an iPad, you must start sharing using the Control Center at least once. If you don’t, the VidyoConnect app may freeze.

Back to Table of Contents

---

Using the Snapshot Feature for Mobile (Android and iOS)

This section contains the following subsections:

• Snapshot Feature Overview
• Compatibility
• Using the Snapshot Feature

Snapshot Feature Overview

The snapshot feature allows you to capture a snapshot (i.e., still image) of a remote participant's video tile or shared content tile and store it locally on your Mobile Android or iOS device (phone/tablet).

Compatibility

Feature	Compatible VidyoConnect Mobile App Versions	Compatible Android and iOS Versions	Other Compatibility Requirements
Snapshot	Android 19.1.1 or later iOS 19.1.0 or later	Android 5.0 or later iOS 11 or later	None

Using the Snapshot Feature

This section describes how to the use the snapshot feature on an Android and iOS devices.

To use the snapshot feature on an Android or iOS device:

1. Join a call using your VidyoConnect mobile app.
   
   
   
   
2. Tap the Participants List button in the call controls.
   The Participants list appears.
   
   
3. Tap to the right of the name of the participant that you want to take a snapshot of.
   A menu appears from which you can do any of the following:
   
   • Select Pin at any time if you want to the participant’s video tile to always show in the call, especially in a multi-party call.
     NOTE: If the participant does not currently have video enabled and is not sharing content from their device, this menu will not be shown.
   • Select Take snapshot of video if you want to take a snapshot of the participant's video.
   • Select Take snapshot of share if you want to take a snapshot of the participant's shared content.
4. Tap anywhere on your screen to take the snapshot or click to close out of the screen and cancel the snapshot.
   
   
   
   A preview of the snapshot appears in the middle of the screen.
   
   
   
   NOTE: If the remote participant's video stream or the shared content is removed (e.g., remote video is muted, content sharing is stopped, or the participant disconnects) BEFORE the snapshot is captured with the onscreen tap, an error message will appear: “Snapshot failed; unable to take snapshot. Please try again later.” If the video stream or the shared content is removed AFTER the snapshot is captured, the preview will display and save correctly.
   
   
5. Do any of the following:
   • Tap Save to save the snapshot to your device local storage.
     • The “Snapshot is saved to your camera roll” message displays and the snapshot is saved with the following naming conventions for Android and iOS:
       
       Android: The photo is saved to the local storage under the DCIM/VidyoConnect-Snapshot folder as: VIDYOSNAPSHOT_NAME_YYYYMMDD_HH_MM_SS, where NAME is the participant's display name and YYYYMMDD_HH_MM_SS is the user's local time using a 24-hour clock.
       
       iOS: The photo is saved to the camera roll with a system-generated name (e.g., IMG-2323).
       
       NOTE: In order to save the snapshot, you need to grant system permission to access the device media storage. Additionally, if your system cannot access the camera roll, due to a previously revoked permission, the "Snapshot failed; unable to take snapshot. Please try again later" message appears. If your device does not have enough storage space to save the snapshot, the system will allow you to navigate away in order to clear your storage and then return to try saving the snapshot again.
     • Tap Retake to retake the snapshot.
       The preview disappears so you can take another snapshot.
     • Tap Cancel to close the preview.
       The “Are you sure you want to cancel snapshot and return to the call?” message then appears and you can tap No to go back to the snapshot or tap Yes to return to the call.

Back to Table of Contents

---

Viewing the Three Latest Speakers

The names of the three latest active speakers will continually be listed in the new active speaker pop-up on the VidyoConnect desktop application.

• Look in the upper-left corner of the application to see the name of the current active speaker on the pop-up.
• Click the Open button to view the other two most recent active speakers.
• Move the pop-up anywhere in the VidyoConnect application by clicking and dragging it.

Back to Table of Contents

---

Using the Toggle Video Layout Feature (Grid vs. Theater View)

The Toggle Video Layout button, which appears on the in-call toolbar, enables you to select how to view the participants' video tiles during the conference as well as the maximum number of tiles to display. You can select to view every participant in a tile of equal size (also known as Grid view or Continuous Presence layout) or you can view the current speaker in the largest video tile on the screen (also known as Theater view or Active Speaker layout).

To toggle the video layout:

1. Click the Toggle Video Layout button ( or ) in the toolbar along the bottom of the VidyoConnect desktop application.
2. A pop-up appears with options for Theater view or Grid view.
3. Do one of the following:
   • Select Theater view if you want to view the active speaker in the largest video tile on the screen while viewing the remaining participants in smaller tiles along the bottom of the screen.
   • Select Grid view if you want to view all the call participants in equal-sized tiles regardless of whether they are speaking.
4. If you want to change the number of tiles you can view, use the left and right arrows to select a number from 0 through 16. If you select 0, no video will display; however, audio and any shared content will continue to display.
   If you select a high number of tiles but your resources are limited, the VidyoConnect application resource manager may reduce the maximum number of tiles displayed if it determines the need to do so.

Back to Table of Contents

---

Using the Waiting Room Feature

The Waiting Room feature prevents meeting participants from seeing or hearing each other until the room owner joins the room.

This feature is available starting with version 18.1.0 of the VidyoConnect desktop application. 

What You Need to Know as a User

As a user, when you join a meeting where the Waiting Room feature is enabled and the room owner has not yet joined, you won’t see or hear the other meeting participants. Instead, you’ll see a message telling you to wait for the meeting to begin.

As soon as the room owner joins, the meeting will begin and you'll be able to see and hear all the other meeting participants.

What You Need to Know as an Administrator

As an administrator, you can enable or disable the Waiting Room feature from the Room Attributes page on the Tenant Admin portal. Before upgrading to version 18.1.0, we recommend that you check your settings on this page to ensure that they are set appropriately for your Tenant.

To enable the Waiting Room feature:

1. Go to Users > Settings > Room Attributes page on the Tenant Admin Portal.
2. Select Enable Waiting Room and Presenter mode.
3. Select Automatically start all meetings in Waiting Room mode.
4. Select Automatically switch to Group mode when the owner joins.
5. If you want to prevent VidyoConnect for Mobile endpoints from joining meetings where Waiting Room is enabled, select Prevent endpoints that do not support Presenter and Waiting Room modes from joining meetings when these modes are on.
   If you do NOT select this checkbox, VidyoConnect for Mobile users will be able to see and hear other participants when they join a room even when Waiting Room is enabled.

Back to Table of Contents

---

Using the Webinar Feature

The Webinar feature allows you to create and generate links that you send to participants to invite them to your online events. This feature is available starting with version 21.1.0. 

Before you can use the webinar feature, you must first enable the feature. See Enabling Webinars.

This subsection includes:

• Creating a Webinar
• Updating a Webinar

Creating a Webinar

In the  VidyoConnect desktop app, while creating a webinar, you will do the following:  

• enter a unique name for your webinar 
• provide the room details
• define webinar functions and settings for user roles 
• generate invitee links 

To create a webinar:

1. Click the Meetings tab in the left panel. 
   
   
2. Click the Create webinar icon. The Create a webinar window displays.
   
   
3. Under Webinar name, enter a name for the webinar.
4. In Room details, select one of the following room options: 
   • Ad-hoc room – this option generates a room for one-time use only.
   • Select your room – this option allows you to select a room for the webinar.
     
     
5. Enable/disable notification sounds as you wish. The Disable notification sounds option is selected by default to minimize interruptions as participants join the webinar. To allow notification sounds,  click in the checkbox to deselect the default setting.
6.  In User roles, you select the functions and settings for each role. You can change the default settings of users in a user role or group.  Click > icon beside a role to expand it and display the functions and settings for that role. Available roles are: Presenters, Listeners, and Moderators.
   
   
   
   
7. Select/deselect the displayed settings as you wish to configure the role. You can mute and unmute their microphones, disable or enable their cameras,  and allow them to view participants' lists, share content, and chat. For example, to allow participants in a user role to share content at the webinar, select Content share.   
   • If you are defining the settings for a Moderator role, you can enter a PIN for the moderator to use. While the VidyoConnect desktop app automatically generates a moderator PIN, a numeric passcode made up of four digits, you can enter another PIN that has between 4 and 12 digits.
8. Click Generate. Your webinar page displays with the name you used to create it. This page contains the links that you can copy and paste into an email and send  to those you want to invite to the webinar. 
   
   
   
   
9. To invite an attendee to your webinar, click on Copy link for the role you want to assign that participant. For example, if you want to invite an attendee to listen in only, click Copy link under Listeners. A pop-up displays to confirm that the link is copied.
   
   
   
10.  Paste the link in an email and send to the attendee.
    
    

Updating Webinar Settings

You can change the settings you chose when you created your webinar initially in the VidyoConnect desktop app.  You can add, remove, or change functions for user roles, amend room details, and change your room name. 

To update a webinar:

1. Click the Meetings tab in the left panel. 
2. From the Webinars list, select the webinar you want to update. Details of the webinar displays.
   
3. Click Change settings. The Update webinar window displays.
   
   
4. Make your changes as needed.
5. Click Regenerate.
6. Copy and re-send the links to the webinar to the invitees.

Back to Table of Contents

---

Using the Whiteboard Feature

A whiteboard is an important collaboration tool that helps meeting participants visualize concepts and ideas. Starting with version 18.1.0, the VidyoConnect desktop application offers a whiteboard feature. This article explains how to use this feature. In addition, if you would like a Whiteboard Quick Reference Card that you can view and share, see the How Do I Use the Whiteboard in a VidyoConnect Meeting? article.

To use the whiteboard feature:

1. When you are in a video call, click the Share Whiteboard button on the toolbar at the bottom of the VidyoConnect application.
   The Whiteboard annotation window appears.
   
   
   
   If another participant in the call is already sharing a whiteboard, a message indicates that you cannot share until the currently shared whiteboard is closed. If this occurs, simply click the X button to close the Whiteboard annotation window.
2. Click Share.
   A blank whiteboard appears. You are now the owner of the whiteboard, which means that you can now accept or deny requests to annotate on this whiteboard.
   
   
3. Refer to the following table for the list of actions you can take using the whiteboard:
   
   

   Click this...	To do this...
   	Select an item on the whiteboard. You can then scale it, move it, or rotate it. If you want to copy or delete an item, you must select it using this button.
   	Add text to the whiteboard. The default text is 14 point regular. To change the default: Click to make the text bold. Click to make the text italics. Click to strike through the text. Click to change the font size.
   	Draw one of these types of lines: Click to draw a curved line. Click to draw an arrow. Click to draw a straight line.
   	Draw one of these types of shapes: Click to draw a square shape. Click to draw a circular shape. Click to draw a triangular shape.
   	Select the fill color of your shape. The default is no color.
   	Select the stroke color of your line or the border color of your shape. The default is black.
   	Undo the last action that you took. Continue clicking to keep undoing your last actions. The button is grayed out if there is nothing to undo.
   	Redo the last Undo action you took. Continue clicking to keep redoing your last Undo actions. The button is grayed out if there is nothing to redo.
   	Delete an item or items. Before you can delete, you must first select the item or items using the button.
   	Copy an item. Before you can copy, you must first select the item using the button.
   	Paste an item. Before you can paste, you must first copy an item using the button.
   	Open the Pages panel on the left side of the whiteboard. This panel displays all the whiteboard pages from the current call, with the currently shared whiteboard highlighted. From the Pages panel, you can: Click to add another whiteboard page. Click to delete the highlighted whiteboard page. Click on the "Untitled" name below the whiteboard page, and then enter a name for the whiteboard. The name that appears at the bottom center of the actual whiteboard will update to match the name you enter on the Pages panel. Rearrange the order of the whiteboard pages by dragging and dropping. Note that you can also open the Pages panel by clicking on the left side of the whiteboard.
   	Undock the whiteboard from the VidyoConnect window. If you want to dock the whiteboard again, click on the whiteboard window.
   	Zoom out on the whiteboard. The zoom percentage shown on the screen changes as you zoom in or out. You can zoom out to a maximum of 300% and zoom in to a minimum of 100%. Any user can zoom in, zoom out, or move the canvas without affecting the other participants' view.
   	Zoom in on the whiteboard. The zoom percentage shown on the screen changes as you zoom in or out. You can zoom out to a maximum of 300% and zoom in to a minimum of 100%. Any user can zoom in, zoom out, or move the canvas without affecting the other participants' view.
   	Move the canvas along with the objects drawn on it. This button is enabled only after you click . Any user can zoom in, zoom out, or move the canvas without affecting the other participants' view.
   	Request access to the currently shared whiteboard. This icon appears only when you are not the current owner of the whiteboard as shown here: For more information, see Step 4 below.

4. If a participant in the conference would like to make annotations on the whiteboard, they can request access from you, the owner, by clicking . When they do so, you will see a pop-up like this:
   
   
   
   Click Allow to allow the participant to annotate on the whiteboard or click Deny to prevent the participant from annotating on the whiteboard.
   
   • Allowing a participant to annotate on your whiteboard does not make them the owner.
   • Only one person can make annotations at a time.
   • As the owner, you will see an Allow/Deny pop-up for every request, and those pop-ups will remain on-screen until you click either Allow or Deny.
   • When you allow annotation, the name of the current annotator appears in a button at the bottom-right of the annotation. You can click to withdraw annotation access from that user so that you can annotate again or allow another participant to annotate.
   • While another participant is annotating, you can still zoom, move, save, or close the whiteboard.
   • WebRTC users cannot annotate or share whiteboards. However, they can still see the whiteboards and the annotations made by other participants.
5. Do one of the following when you are done annotating on the whiteboard:
   • Click if you want to save and download the whiteboard.
     The following pop-up appears:
     
     
     
     Enter the file name, select the format (JPG, PNG, or PDF), and then click Save to save the whiteboard file to the location displayed.
   • Click if you don't want to save the whiteboard.
     The following pop-up appears:
     
     
     
     Click Close whiteboard to close the whiteboard without saving it.

Back to Table of Contents

---

Viewing the Three Latest Speakers

The names of the three latest active speakers will continually be listed in the new active speaker pop-up on the VidyoConnect desktop application.

• Look in the upper-left corner of the application to see the name of the current active speaker on the pop-up.
• Click the Open button to view the other two most recent active speakers.
• Move the pop-up anywhere in the VidyoConnect application by clicking and dragging it.

---

Selecting Your Input and Output Devices Easily

Whether you are on a call, or on the “join meeting” page of the VidyoConnect desktop application, you can see the devices — speaker, microphone, and camera, which are currently selected. Beside each device is a small arrow that you can use to display other devices that are available to you without having to go into Settings.

To select Input and Output device easily:

1. Click the arrow beside the device. For example, to select a different speaker, click the arrow beside the speaker to display a list of available speakers that you can use.
2. Select the desired device from the list.

NOTE:  You can also test your microphone and speaker before joining a call.  You can see the noise level (which fluctuates as you speak) of your microphone on a bar. To test the sound of your speaker, click "Test sound".

Back to Table of Contents

---

Using the Lock Room Feature (Android and iOS)

Starting with version 21.1.0 of the VidyoConnect mobile app, you can, as an administrator or a room owner, lock your meeting room to prevent other guests from joining a call in session.

To unlock a room during a call:

1. During a call, Lock Room is enabled at the bottom of your device below the list of the participants. If you want to stop additional participants from joining the  call, tap  Lock Room.
   
2. After you tap Lock Room, a message asking you to confirm your action displays. Click OK to lock the room.
   To unlock the room at anytime during the call, tap Unlock Room.

Back to Table of Contents

---

Changing Your Password Feature (Android and iOS)

Version 21.1.0 of the VidyoConnect mobile app has a new feature that allows you to change your password, giving you the ability to reduce the risk of unauthorized access to your VidyoConnect mobile app.

To change your password:

1. On your toolbar,  tap More.
2. Tap Settings and then, tap your user name.
   
   
3. Tap Change Password at the bottom of the screen.
4. Enter your old password, and then, enter the new password.  Your new password must comply with the requirement for a strong password.

Back to Table of Contents

---

Using the Join a Webinar Feature (Android and iOS)

Starting with version 21.1.0 of the VidyoConnect mobile app, you can join a webinar as a guest if you have been invited by a VidyoConnect desktop user. 

• To join a webinar as a guest, use the link in the invite.
• The functions that are available to you as a mobile user are determined by the VidyoConnect desktop user who has the options to disable or enable your microphone and camera; allow you to mute and unmute your microphone, share content, view the participants list, and chat. This, in turn, determines the buttons that are available on your VidyoConnect mobile app toolbar after you join the webinar.
  For example, if the VidyoConnect desktop user configured that you can mute your camera and microphone, but that you cannot share content, view the participants list, or chat, your toolbar would look like this on your mobile app (notice that the Share, Participant, and Chat icons are not displayed):
  

Back to Table of Contents

---

Using the Waiting Room Feature (Android and iOS)

The Waiting Room feature, available with version 21.1.0 of the VidyoConnect mobile app, prevents meeting participants from seeing or hearing each other until the meeting host joins the meeting.

• Where the waiting room feature is enabled and the host joins, you will get a message that the meeting is about to start. Tap Join Now to join the meeting.
• By default, when you join the meeting, your microphone and camera will be on mute. When you get a reminder, unmute the devices

Back to Table of Contents

---

Generating Logs (Android and iOS)

On the Settings screen of your VidyoConnect Mobile app,  you can generate logs that you can then send to Vidyo Support. The Settings menu option that enables you to do this has been renamed from "Generate Diagnostic Report" to "Generate Logs". This change is effective from version 21.1.0.

Back to Table of Contents

---

Selecting from Recently Used Portals (Android and iOS)

Starting from version 21.1.0 of the VidyoConnect mobile app, you can choose from a list of the four portals you used most recently.

To log in to your VidyoConnect mobile app, you have to indicate which portal you'd like to sign into, and sometimes, it can be difficult to remember the URLs of the portals you want to use. With this version of the app, you can now simply tap on the portal field to see a drop-down menu of the four portals you've used most recently.

Back to Table of Contents

---

Using the Blur Background Feature

Starting with version 21.3.0 of the VidyoConnect desktop app and version 22.1.0 of the VidyoConnect mobile app, you can blur your background during video calls, allowing you to maintain some privacy in your surroundings.

With the desktop app, you can also change the background by selecting from one of the predefined backgrounds or by uploading your own background. If you want to upload your own background, you must do so before joining a call. For more information, refer to the Using Background Blur and Virtual Background section.

Desktop

To blur the background on the VidyoConnect desktop app during a call:

1. Click .
2. Select the Audio/Video tab.
3. Select the Blur background icon. 
   Your background is then blurred for current and future video meetings.
   
   

If you decide that you do not want to blur your background, return to the Audio/Video tab and click the Clear effect  icon.

Mobile (Android and iOS)

To blur the background on the VidyoConnect mobile app during a call:

1. Tap the Blur background  button on the conference toolbar.
   
   
   
   The button appears gray when blur background is disabled and green when it is enabled.

Back to Table of Contents

---

Adding Audio and Video to Your Incoming or Outgoing Direct Calls

Starting with release 21.3.0 of the VidyoConnect for desktop app, you can now easily add audio and video to your direct calls when your video preferences are set to Voice+Content or Room Content Share without disconnecting from the call.

To add audio and video to your direct calls:

• If you receive or make a direct call when your Video Preferences is set to Voice + Content, your camera will be muted, but you can unmute it if you want the other call participant to see you.
• If you receive or make a direct call when your Video Preferences is set to Room Content Share, your camera and mic will be muted, but you can unmute both if you want the other participant to see and hear you.

Back to Table of Contents

---

Displaying the Participants List and the Chat Panel

You can control whether VidyoConnect displays the participant list and the chat panel for a particular call.

To display participant list and chat panel:

1. Click .
2. In the General tab, do the following:

• • To display the participants list, select Open participants list when joining the call. The list of meeting participants displays on the left side of the app when you join the call.
  • To display the chat panel, select Open chat panel when joining the call. The chat panel displays on the right side of the app when you join the call.

These settings apply to the current and future calls.

Back to Table of Contents

 

---

Capturing Images of Participants' Video and Shared Content When Using Epic

VidyoConnect for Desktop version 21.6.2 and later and VidyoConnect for WebRTC version 21.5.1 and later enable Epic healthcare providers to easily capture images during a consult and add them to a patient’s file in the Epic ERP. Physicians can also add a description of each captured image.

To use this feature:

• You must have a compatible VidyoConnect client, such as VidyoConnect for Desktop version 21.6.2 or later or VidyoConnect for WebRTC version 21.5.1 or later.
• Tenant Admins must enable this feature on the Epic Integrations page in the Tenant Admin portal. For information about how to do so, refer to the VidyoPortal and VidyoRouter Administrator Guide.
• Your organization must use the Vidyo and Epic CAL integration. For information about how to configure the integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
• Your organization must have access to Epic’s App Orchard marketplace. For information about how to obtain access, contact your administrator or contact Epic representative and your Vidyo sales or account representative. In order to enable support for this feature, you must request access to an updated Vidyo CAL Integration Application in the App Orchard marketplace (with an updated Epic-Client-ID).

To capture an image of a participant's video or shared content:

1. Do one of the following depending on whether you want to capture an image of a participant's video or capture an image of the shared content:
   • To capture a video image, click on the tile of the participant whose image you want to capture.
     
     
     
     
   • To capture shared content, click on the tile displaying the shared content.
     
     
     
     

   When capturing shared content, the image is captured in the same quality as you see on the screen. If you want better quality, consider zooming in on the image using the Zoom button on the bottom left of the tile displaying the shared content.

2. Click . On a video tile, this button appears when you hover over the tile; on shared content, the button is always displayed on the tile.
   The Save file dialog box appears.
   
   
   
   
   For privacy purposes, whenever the  button is clicked to take a person's video image or their shared content, a message appears on the screen of the participant whose snapshot was taken indicating the name of the person who took the snapshot.
   
   
   
   
3. Enter a description of the image in the "Enter description" text box.
   You cannot save the document to the ERP unless you enter a description.
   
   
   
   
4. Click the down arrow in the "Document type" drop-down and select the type of document you want the image to be saved as.
5. Click Save to ERP.
   The "Snapshot was successfully saved to ERP" message appears in the upper-right corner of the VidyoConnect screen. You can click the Hide button on the message to remove it; otherwise, it will disappear after 10 seconds.

Back to Table of Contents

 

---

VidyoConnect Integrations and Admin-Level Functions

---

Besides the pre-call and in-call features described earlier in this article, the VidyoConnect application also offers healthcare integration features (including Epic Context-Aware Linking (CAL) and TytoCare) and admin-level functions.

• For more information about the VidyoConnect integrations, refer to the Using VidyoConnect: Epic and TytoCare Integrations article.
• For information about the VidyoConnect admin-level functions, refer to the Using VidyoConnect: Admin-Level Functions article.