No new known issues were added in this release; however, for details about the known issues from previous releases, see the Known issues section later in this article.

2022 Releases

VidyoConnect Room: About Version 22.4.0—Dec 2022

What's new in this release

Two new ways to connect a stethoscope
- If you’re a healthcare customer, you now have two new options for connecting your stethoscope: the Sound Blaster PLAY! 3 or a PCP-USB adapter.
- These options not only provide you with more alternatives for connecting, but also offer enhanced audio clarity.
Updated statistics reporting
- We’ve updated our internal processes for statistics reporting: we can now remotely configure VidyoConnect Room systems to push statistics to the Loki instance for better tracking of logs.

Resolved issues

The following table lists the issues we've resolved in VidyoConnect Room version 22.4.0:

VidyoConnect Room Version 22.4.0 - Resolved Issues
Key	Summary
VIDROOM-161	Users are now able to upload their own home screen background images and will no longer see the FileSize error dialog, even when the size of the image is less than 600KB.
VIDROOM-128	Users are now able to upload custom help page HTML files from the Admin UI.
VIDROOM-88	Users are now able to see their updated home screen background image when switching from General Collaboration to Healthcare and vice versa.

Known Issues

No new known issues were added in this release; however, for details about the known issues from previous releases, see the Known Issues section later in this article.

VidyoConnect Room: About Version 22.3.2—Oct 2022

What's new in this release

HDMI switch now occurs at AutoAnswer timeout
- When both HDMI-CEC and AutoAnswer are enabled on your VidyoConnect Room or VidyoRoom system, the HDMI-CEC source trigger will now also be sent when the auto answer timeout period expires.

Resolved issues

The following table lists the issues we've resolved in VidyoConnect Room version 22.3.2:

VidyoConnect Room Version 22.3.2 - Resolved Issues
Key	Summary
VIDROOM-90	When HDMI-CEC and AutoAnswer are enabled, the HDMI-CEC source trigger will now also be sent when the auto answer timeout period expires.

Known Issues

No new known issues were added in this release; however, for details about the known issues from previous releases, see the Known Issues section later in this article.

VidyoConnect Room: About Version 22.3.1—Sep 2022

What's new in this release

Fixed issues
- This release resolves several issues to improve the experience of VidyoConnect Room and VidyoRoom customers.

Resolved issues

The following table lists the issues we've resolved in VidyoConnect Room version 22.3.1:

VidyoConnect Room Version 22.3.1 - Resolved Issues
Key	Summary
VIDROOM-65	An issue has been fixed where a purple screen with a back button would occasionally show after reboot on some devices.
VIDROOM-54	We have added more verbose logging to get more information about the failure of GetGuiThreadInfo (API).
VIDROOM-1	An issue has been fixed where the video feed would sometimes stop randomly.

Known Issues

No new known issues were added in this release; however, for details about the known issues from previous releases, see the Known Issues section later in this article.

VidyoConnect Room: About Version 22.3.0—Jun 2022

What's new in this release

Support for camera presets on VISCA cameras
- Camera presets allow you to store specific camera settings on VISCA cameras, such as the camera’s position and PTZ settings, so that you can quickly move the camera to those stored positions.
  - For example, you may want the VISCA camera on a VidyoConnect Room system in a patient's room to point at the bed, the monitor, and the doorway.
- To configure the presets, use the new Camera Preset panel on the Admin UI Settings tab.
  - You can configure and name up to 16 presets per camera.
  - For more configuration information, refer to the "Configuring the Camera Presets" section of the VidyoConnect Room and VidyoRoom Administrator and Installation Guide.
- Note: This feature is available only with VidyoPortal and VidyoRouter version 22.3.1 and later and VidyoConnect for Desktop version 22.3.0 and later.
FECC support for Minrray UV510 cameras via UVC
- Far-End Camera Control (FECC) is now supported on Minrray UV510 series cameras that are connected via a UVC (USB video class) port.
Installers no longer available for Windows 7-based hardroom systems
- If you have a hardroom running Windows 7, Enghouse Vidyo is no longer releasing installers for these. To continue using your system, you must upgrade to Windows 10 IoT.
  - For information on how to upgrade your Windows 7 hardroom, refer to the Upgrading VidyoRoom Systems to Windows 10 IoT article or contact Vidyo Support for assistance.
- If you have a softroom, Enghouse Vidyo will continue to release installers for these. However, if your softroom is running Windows 7, do not use the installer to directly upgrade from Windows 7; doing so may cause your VidyoRoom application to stop running. Instead, first upgrade your OS from Windows 7 to Windows 10, and then use the installer to upgrade your VidyoConnect Room system to the latest release.
- Note: To determine whether your Room system is running Windows 7 or Windows 10, check your image version. Windows 7 images start with 0, such as 0.a.b.c; Windows 10 images start with 3, such as 3.d.e.f.

Resolved issues

No customer-facing issues were resolved in VidyoConnect Room version 22.3.0.

Known Issues

No new known issues were added in this release; however, for details about the known issues from previous releases, see the Known Issues section later in this article.

VidyoConnect Room: About Version 22.2.0—Apr 2022

What's new in this release

CEC Trigger mode
- We added the CEC Trigger mode feature to allow admins to control when the Consumer Electronics Control (CEC) trigger is executed.
- With this feature, admins can configure the CEC to trigger only when there is an incoming call (Conference mode) and not every time the VidyoConnect Room application starts.
- When CEC Trigger Mode is configured as “Conference”:
  - TV will switch on and change channels only when receiving an incoming call.
  - TV will not turn on or change channels when the application starts after a system update or reboot.
- For information on how to configure this feature, refer to the  "Configuring the System Using the Admin UI" section in version 22.2.0 of the VidyoConnect Room and VidyoRoom Administrator Guide.
Incoming ringtone configurability
- This feature allows admins to disable the ringtone of incoming calls to VidyoConnect Room systems.
- Healthcare customers can use this feature to mute the ringtone of incoming calls to patients' rooms so as not to disturb them, especially at night when care providers dial in to check on the patients.
- To disable ringtone, an admin selects the Disable Ringtone checkbox in VidyoConnect Room Admin UI.   By default, ringtone is enabled.
- For information on how to configure this feature, refer to the  "Configuring the System Using the Admin UI" section in version 22.2.0 of the VidyoConnect Room and VidyoRoom Administrator Guide.
Google Calendar integration update
- We have updated the integration of the Google calendar with the VidyoConnect Room.
- This update enables the VidyoConnect Room to display upcoming scheduled meetings from your Google Calendar.
- To begin setting up this integration, simply select the Google radio button in the Admin UI. For more details, refer to the "Configuring Calendar Integration" section in version 22.2.0 of the VidyoConnect Room and VidyoRoom Administrator Guide.

Resolved issues

The following table lists the issue we've resolved in VidyoConnect Room version 22.2.0:

VidyoConnect Room Version 22.2.0 - Resolved Issue
Key	Summary
GS-7615	Fixed an issue where the Google Calendar integration was getting blocked.

Known Issues

No new known issues were added in this release; however, for details about the known issues from previous releases, see the Known Issues section later in this article.

VidyoConnect Room: About Version 22.1.1—Mar 2022

What's new in this release

Resolved issues
- This release resolves several issues to improve the experience of VidyoConnect Room and VidyoRoom customers.

Known Issues

No new known issues were added in this release; however, for details about the known issues from previous releases, see the Known Issues section later in this article.

VidyoConnect Room: About Version 22.1.0—Feb 2022

What's new in this release

VidyoConnect Room SE compatible with Windows® 11 Pro
- VidyoConnect Room SE can now run on the Windows 11 Pro operating system.
Microsoft® Office 365 calendar integration
- You can now integrate your Microsoft Office 365 calendar with VidyoConnect Room. This feature enables the VidyoConnect Room to display upcoming scheduled meetings from your Microsoft Office 365 calendar.
  - Note: Office 365 integration is not available for Windows 7-based VidyoRoom system models.
- To begin setting up this integration, simply select the new Office 365 radio button in the Admin UI. For more details, refer to the "Configuring Calendar Integration" section in version 22.1.0 of the VidyoConnect Room and VidyoRoom Administrator Guide.
CEF update
- To improve performance, we updated the Windows Chromium Embedded Framework (CEF) in VidyoConnect Room and VidyoRoom.
Open SSL update
- For increased security, this release now uses Open SSL 1.1.1l in the VidyoConnect Room and VidyoRoom software.

Resolved issues

The following table lists the issue we've resolved in VidyoConnect Room version 22.1.0:

VidyoConnect Room Version 22.1.0 - Resolved Issue
Key	Summary
GS-7612	Internal performance improvements have been implemented to prevent an issue that caused the VP9 coder to crash and restart the UI.

Known Issues

No new known issues were added in this release; however, for details about the known issues from previous releases, see the Known Issues section later in this article.

2021 Releases

VidyoConnect Room: About Version 21.2.4—Dec 2021

What's in this release

This release includes one resolved issue.

Resolved issues

The following table lists the issue we've resolved in VidyoConnect Room version 21.2.4:

VidyoConnect Room Version 21.2.4 - Resolved Issues

Key

Summary

GS-7564

We have addressed the issue of the VidyoRoomAPI control not working on the OK button in the Modern UI. Users can now use the OK button to select anything they highlight on the screen.

For Manage key, we fixed the issue that was causing the entire UI to disappear. Now, the Manage key is ignored in the VidyoConnect UI (Modern UI).

For details about the known issues, see the Known Issues section later in this article.

VidyoConnect Room: About Version 21.2.3—Nov 2021

What's in this release

This release includes two resolved issues.

Resolved issues

The following table lists the issues we've resolved in VidyoConnect Room version 21.2.3:

VidyoConnect Room Version 21.2.3 - Resolved Issues
Key	Summary
GS-7546	In this release, we added the HTTP GET method to the Button Press URL configuration to enable some of our customers to use this method to achieve the Button Press URL functionality. On the Admin UI, both the HTTP POST and GET methods are available, with the HTTP POST method being the default.
	For more information, refer to the VidyoConnect Room and VidyoRoom Administrator Guide.
GS-7537	We have addressed the issue of the inconsistent behavior observed by users when trying to retrieve addresses via the VidyoRoom remote API. Users are now able to retrieve addresses without the connection timing out.

For details about the known issues, see the Known Issues section later in this article.

VidyoConnect Room: About Version 21.2.2—Oct 2021

What's in this release

This release includes some resolved issues.

Resolved issues

The following table lists the issues we've resolved in VidyoConnect Room version 21.2.2:

VidyoConnect Room Version 21.2.2 - Resolved Issues
Key	Summary
GS-7528	We have identified and fixed the PTZ controls issue reported by users of the "PTZOptics" USB camera.
GS-7526	We have resolved the issue experienced by a subset of users with HDMI-CEC on room systems installed using the MSI installer. In this release, we updated the MSI installer to include the CEC Library to resolve the issue.

For details about the known issues, see the Known Issues section later in this article.

VidyoConnect Room: About Version 21.2.1—Aug 2021

What's new in this release

Option to go back to the main menu from the local content preview and the Horus Scope preview
- VidyoConnect Room now includes a Back button that enables you to go back to the main screen from the local content preview and the Horus Scope preview under the following conditions:
  - When the room system is idle (not in a conference)
  - When there is only one display
- This option is useful when using touch screens, with no need for a remote or a keyboard.

Resolved issues

The following table lists the issues we've resolved in VidyoConnect Room version 21.2.1:

VidyoConnect Room Version 21.2.1 - Resolved Issues
Key	Summary
GS-7413	By default, room systems now connect to Microsoft Exchange via TLS version 1.2. If you deselect the TLS Version (1.2) checkbox on the Admin UI > Settings > Calendar Integration page, the room system will connect to Microsoft Exchange with TLS version 1.0.
GS-7289	The mouse cursor no longer erroneously displays on the room system UI.

For details about the known issues, see the Known Issues section later in this article.

VidyoConnect Room: About Version 21.2.0

What's New In This Release

HDMI-CEC support
- HDMI-CEC support is now available when the VidyoConnect Room is connected to TV using the Pulse-Eight USB-CEC adapter.
- Power Saving: After the room system has been idle for a while and goes to "sleep mode", it turns the TV off, and for an incoming call, it turns the TV on.
- By default, the HDMI-CEC feature is enabled and "Port 1" is selected. If your room system is connected to any other HDMI port, change the HDMI Port on TV to Port 1 or change the "HDMI-CEC Port Number" in Admin UI to the connected HDMI Port on TV (Example: Port 2).
- For more information, refer to the VidyoConnect Room and VidyoRoom Administrator Guide.
Option on camera preview mode to go back to the main menu
- VidyoConnect Room now includes an option to go back to the main screen from the Camera Preview (self-view) mode when the room system is idle (not in a conference).
- This option is useful when using touch screens, with no need for a remote or a keyboard.
Auto-disconnect from conference
- This new feature automatically disconnects a VidyoConnect Room system after a set time following the departure of the last participant from a conference, while the room system remains on the call.
- With auto-disconnect enabled, when the last participant leaves a conference and ONLY the VidyoConnect Room system is on, the auto-disconnect timer starts to count down and when it reaches the specified time, disconnects the room system from the conference.

You cannot enable "Single participant auto-disconnect" and "Auto join my meeting" at the same time.

Button Press URL authentication
- The Button Press URL now includes an additional authentication when invoking a web request.
  - This authentication adds two input fields for Username and Password to the Button Press URL.
  - When a user provides the required information in these fields, the system adds the standard Basic Authentication header to the outbound web request.
- For this feature to work, the admin must enable authentication for Button Press URL from Admin UI.
BZBGEAR camera support
- VidyoConnect Room now supports the BZBGEAR VISCA Camera, including the use of the "Reset Camera Position after Conference" feature.

Resolved Issues

The following table lists the resolved issue in VidyoConnect Room version 21.2.0:

VidyoConnect Room Version 21.2.0 - Resolved Issues
Key	Summary
GS-7284	HD-3C/HD3 (Win10) room systems no longer crash when a PTZ camera is controlled by VidyoConnect Desktop (Windows).
GS-7288	Users can now select the Content Share devices from Modern UI.
GS-7319	HD-2 Windows 10 IoT Image was updated to fix the issue where PTZ was not working on VISCA cameras when the wrong COM Port was selected.
GS-7320	With new HD-2 Windows 10 IoT image, improved the boot sequence to disable the Task Manager and Windows icon before the Room System application begins.
GS-7366	Audio is now supported for content capture over AV.io devices.

For details about the known issues, see the Known Issues section later in this article.

VidyoConnect Room: About Version 21.1.0

What's New In This Release

Support for an MSI installer for VidyoConnect Room SE
- VidyoConnect Room SE now includes an MSI installer that enables IT admins and enterprises to provision VidyoConnect Room seamlessly across their user base. This is an admin-level function.
- The MSI installer:
  - Works with Windows 10 and later only.
  - Installs the Modern UI (click here for details about the Modern vs. Classic UI).
  - Can be used as a silent installer.
- For information about how to use the MSI installer, refer to the Using the VidyoConnect Room SE MSI Installer article. For other installation information, refer to the VidyoConnect Room Software Edition (SE) and VidyoRoom SE Installation Guide.
EPIC CAL integration with VidyoConnect Room SE
- The Epic Context-Aware Linking (CAL) integration for VidyoConnect Room SE enables healthcare providers to access VidyoConnect Room meetings from within their Epic EHR (Electronic Health Record) system.
- For information about how configure EPIC CAL integration, refer to the Vidyo and Epic Integration with VidyoConnect Context-Aware Linking (CAL) article. For compatibility information, refer to the Epic Compatibility with Vidyo Infrastructure article.
VidyoConnect Room SE Application mode
- You can now run VidyoConnect Room SE as an application by enabling Application mode.
  - When in this mode, you can minimize and maximize the VidyoConnect Room SE application, move it behind other apps, view the taskbar, work in other apps using the mouse and keys, and more.
- Easily configure Application mode by selecting the Application radio button on the Admin UI Settings tab.
- For more information, refer to the VidyoConnect Room and VidyoRoom Administrator Guide.
Windows 7 to Windows 10 IoT upgrade for HD-40C
- You can now upgrade your VidyoRoom HD-40C system from Windows 7 to Windows 10 IoT.
  - This upgrade installs the Classic UI (click here for details about the Modern vs. Classic UI).
- For information about how to upgrade your HD-40C system to Windows 10 IoT, refer to the Upgrading VidyoRoom Systems to Windows 10 IoT article.
Support for a new room system peripheral: Logitech Rally Plus
- Enjoy premium video and audio by adding the newly supported Logitech Rally Plus to your room system.
- For information about audio, video, and other supported peripheral devices, refer to the Recommended and Supported Peripherals for VidyoConnect Room and VidyoRoom Systems article.
Ability to use Admin and Standard user accounts on VidyoConnect Room SE
- You can now run VidyoConnect Room SE on Windows 10 IoT with an Administrator account or a Standard User account.
  - Standard User accounts help protect your system by preventing users from making changes that affect everyone who uses the system, such as deleting files that are required for the system to work. These accounts also enhance security by preventing hackers from installing unwanted programs.
- When running VidyoConnect Room SE as a Standard User, features that require Administrator privileges (such as network settings) will be disabled and won't display on the UI.

Resolved Issues

The following table lists the resolved issue in VidyoConnect Room version 21.1.0:

VidyoConnect Room Version 21.1.0 - Resolved Issues
Key	Summary
GS-7220	Some missing or incorrect German translations in the VidyoConnect Room Modern UI have been fixed.
GS-7156	When using the Modern UI, you can now use the "Set Your Room's PIN" setting to a PIN with greater than 5 digits when the "Minimum PIN Length" field is set to 5 or more on the Tenant Admin > Settings > Security page.
GS-7111	When an Audio Technica ATR2X-USB is connected to a room system, the room system can now detect it as a stethoscope.

For details about the known issues, see the Known Issues section later in this article.

2020 Releases

VidyoConnect Room: About Version 20.3.0

What's New In This Release

Introducing the VidyoConnect™ Room for General Collaboration (Enterprise Customers)
- As a complement to our VidyoConnect Room for Healthcare, Enghouse Vidyo is proud to announce the VidyoConnect Room for General Collaboration.
- The VidyoConnect Room for General Collaboration caters to all business types outside of healthcare, including enterprise and education.
  - Admins can configure the VidyoConnect Room user interface as either the General Collaboration or Healthcare system type during setup.
  - For more information about the upgrade paths available for the VidyoConnect Room and other models, and to download the appropriate installer files, refer to the VidyoConnect Room and VidyoRoom Packages article.
Announcing the VidyoControl App
- You can now control your VidyoConnect Room for General Collaboration or Healthcare or your VidyoRoom with Enghouse Vidyo’s new touchscreen VidyoControl app.
  - The VidyoControl app is available for both Android™ tablets and iOS iPads®. Get it for free on the Google Play Store or the Apple App Store.
  - After installing, you can easily pair the app with your room system. For more information, refer to the VidyoConnect Room and VidyoControl Application User Guide.
  - If you’re already using the traditional, handheld IR remote control, you can continue to use it to control your VidyoConnect Room.
- With the VidyoControl app, you can access all the room control features you’ve come to expect, such as muting your mic, camera, and speaker, controlling your local camera, viewing and inviting participants, chatting, and more.
Ability to Moderate Your Conference with the VidyoControl App
- Whether you’re a Healthcare or General Collaboration user, you can access the Moderate Conference functions only with the VidyoControl app.
  - To become the moderator, tap the Moderate conference button on the VidyoControl app in-call screen.
  - If you are not the room owner, you must also do the following in order to become the moderator:
    1. Obtain the Moderator PIN from the room owner via email or other communication channel.
    2. Enter the PIN in the VidyoControl app as shown in the following screen.
- Once you are the moderator of the call, you can:
  - Select Presenter or Group mode:
    - When you select Presenter mode, all the participants’ mics get muted, they must use the Raise Hand button to request to speak, and you (as the moderator) can select who to mute or unmute.
      
      VidyoControl App Moderator Screen in Presenter Mode:
    - When you select Group mode, the participants can mute or unmute their own mics (unless you hard mute them) and the Raise Hand function is not available.
  - Mute all the participants' microphones while either allowing them to unmute themselves (soft mute) or not allowing them to unmute themselves (hard mute).
  - Stop the video from all the participants' cameras while either allowing them to restart their own video (soft mute) or not allowing them to restart their own video (hard mute).
  - Disconnect participants and end the call.
  - View the list of participants.
    - When in Presenter mode, you can sort the participants in various ways, such as by name alphabetically, by whether they have raised their hand, and by whether their mics or cameras are muted.
      You can also perform actions on specific participants when in Presenter mode, such as accepting or dismissing their raised-hand request, selecting them to be the presenter, muting and unmuting their mic or camera, and disconnecting them.
      
      VidyoControl App Participants Screen in Presenter Mode:
    - By contrast, when in Group mode, you can only sort the participants alphabetically and by whether their mics or cameras are muted.
      
      VidyoControl App Participants Screen in Group Mode:
  - Invite other people or H.323/SIP endpoints to join the call.
  - Record the call. You can then send the link of the recordings to the participants in the call as well as to others who may have missed the call.
    Note that this feature is available only if you have purchased VidyoReplay™.
  - Lock and unlock the room. When you lock a room, no additional participants can join that room.
Device Selection with the VidyoControl App
- You can now use the Settings > Devices screen on the VidyoControl app to select the audio, video, and other devices that are used during video calls.
  - Both General Collaboration and Healthcare users can select their speaker, microphone, camera, and content share devices, set their speaker volume, allow users to turn on or off their camera or content share preview, and configure local camera control.
  - Only Healthcare customers can select the Camera mode options: Daylight or Auto.
- Note: As always, if the Enable Settings Access Code checkbox is selected in the Admin UI, users must enter the Access Code in order to access the Settings.
New VidyoConnect Room Features for General Collaboration Users
- Device Selection
  - Like the VidyoControl app, the Settings > Devices screen on the VidyoConnect Room enables you to select the audio, video, and other devices that are used during video calls.
- Video Layout
  - The Video Layout button enables you to select how you want to view the video tiles. You can select to view all participants in the same-sized tiles or you can view the loudest speaker in the largest tile.
New VidyoConnect Room Features for Healthcare Users
- Super Sensitive Mode
  - The Super Sensitive Mode button allows you to hear or block background noises (such as beeps and alarms).
  - This feature is useful in cases where you want to hear all the noise coming from a particular location. For example, a nurse at a nurse’s station in a hospital might want to enable this mode in order to hear every sound in a patient’s room.
  - Super Sensitive mode is supported only with certain audio devices, such as the Phoenix MT107.
- Camera Mode
  - The Camera Mode button enables you to toggle your camera between Daylight state, which is for daytime use, and Auto state, which is for nighttime use.
  - This feature is useful in cases where you want to see in low-light situations, such as when you need to monitor a patient in their room during the night.
  - Camera mode is supported only with certain infrared cameras, such as the VDO360 camera.
- For more details on how to use these and other features on both the General Collaboration and Healthcare system types, refer to the VidyoConnect Room and VidyoControl Application User Guide.
Pairing VidyoConnect Room Systems into Groups
- The pairing feature enables you to see a greater number of remote video tiles in your conference by pairing multiple room systems into a group.
  - This feature is especially useful in larger conference rooms where you want to increase the number of participants that you can see on multiple displays while you are in a call. The maximum is 16 tiles per display and a total of 192 tiles per conference.
  - You can pair different room systems under the same group. For example, you could pair an HD-3 with four displays and an HD-3C with four displays into a group and see 128 participants on the eight displays.
- From the Admin UI, you form a group by giving the same group name to all the systems that you want as part of the group.
  - You then select one system as the Primary, which can be controlled by the user.
  - All other systems will be Secondary, meaning that they will be completely controlled by the Primary system and users cannot interact with them directly (such as with the VidyoControl app). Their purpose is simply to join meetings that the Primary system is joining and display the video tiles from remote participants.
  - For more information, refer to the "Configuring Preferences" section of the VidyoConnect Room and VidyoRoom Administrator Guide.
Touch Screen Support for VidyoConnect Room
- In this release, the VidyoConnect Room allows touch-screen support if the room system is connected to a supported display device; therefore, you no longer need to use a handheld remote or mouse/keyboard if you do not wish to do so.
Epic API (for VidyoRoom and VidyoConnect Room for Healthcare Users)
- If you’re an Epic admin, you can now indicate via the Admin UI that you're using the Epic API, and then select either a Production or Test environment. Based on your selection, the linked Client ID will be used in a custom header when a URL is also entered in the Button Press URL field.
- For more information, refer to the "Configuring Preferences" section of the VidyoConnect Room and VidyoRoom Administrator Guide.

Resolved Issues

The following table lists the resolved issue in VidyoConnect Room version 20.3.0:

VidyoConnect Room Version 20.3.0 - Resolved Issues
Key	Summary
GS-6794	When using the IR remote control with an HD-3C, the Star key () now works as expected. NOTE:* This impacts only HD-3C room systems. Customers need to upload a package to their room system to obtain the fix for this issue. Please contact the Customer Support team for more information.

For details about the known issues, see the Known Issues section later in this article.

VidyoConnect Room: About Version 20.2.1

What's New In This Release

Quicker Response for Pan, Tilt, and Zoom (PTZ) Camera Controls
- We've updated the Remote Control APIs to quicken the response of the PTZ camera control buttons for versions 19.3.x and later.
Participant Labels Correctly Display Non-English Characters
- On VidyoRoom HD-3C systems, non-English characters in some languages (such as Japanese, simplified and traditional Chinese, Korean, and Thai) that appeared garbled on participant labels now display correctly.
"Enable Horus scope Operation" Checkbox Reinstated on Admin UI
- The "Enable Horus scope Operation" checkbox in the Content Capturer section of the Admin UI, which erroneously stopped displaying on version 20.2.0, now correctly appears on the UI.

Resolved Issues

The following table lists the resolved issue in VidyoRoom version 20.2.1:

VidyoRoom Version 20.2.1 - Resolved Issues
Key	Summary
GS-6842	Enghouse Vidyo fixed an issue where the "Enable Horus scope Operation" checkbox was not being displayed in the Content Capturer section of the Admin UI.
GS-6750	Enghouse Vidyo fixed an issue on VidyoRoom HD-3C systems where non-English characters in some languages (such as Japanese, simplified and traditional Chinese, Korean, and Thai) appeared garbled on participant labels.
GS-5842	Enghouse Vidyo fixed a Remote Control API issue where the PTZ buttons responded slowly when using the Iron Bow vCLINiC detachable tactile control panel with versions 19.3.x and later.

For details about the known issues, see the Known Issues section later in this article.

VidyoRoom: About Version 20.2.0

What's New In This Release

Introducing the New VidyoConnect™ Room for Healthcare
- Enghouse Vidyo is proud to announce VidyoConnect Room as our new and improved user interface (UI). This offers healthcare customers streamlined workflows and a branded modern appearance that models the same look and feel as our other video collaboration products.
- Admins configure the VidyoConnect Room as a Healthcare system type on a Windows® 10 IoT system and specify rooms as Patient Rooms (for patients) or Medical Carts (for healthcare practitioners).
  - Patient Room: Allows patients to access to the: Home, Settings, and Help pages.
  - Medical Cart: Allows medical practitioners full access to all functionality in the Home, Contacts, Search, and Settings pages. Note: This version does not support in-call moderation.
- To learn more about the use cases, benefits, software and hardware system requirements for the Patient Room and Medical Cart, please refer to these helpful datasheets.
  - VidyoConnect Room Medical Cart Experience
  - VidyoConnect Patient Room Experience
- Alternatively, choose your own computing hardware setup with the with the VidyoConnect Room Software Edition (SE).
  - To learn more about the IT and user benefits of the VidyoConnect Room SE, refer to the VidyoRoom Software Edition datasheet.
  - To install the VidyoConnect Room SE, refer to the instructions outlined in the VidyoConnect Room Software Edition (SE) and VidyoRoom SE Deployment Guide.
- Patients and healthcare practitioners can control the VidyoConnect Room with the handheld infrared remote and/or by a keyboard/mouse.
  - The procedures for using the handheld infrared remote and all the VidyoConnect Room features are described in detail in the VidyoConnect Room User Guide.
  - To rapidly get acquainted with the features, refer to the VidyoConnect Room Quick Guide.
- For information about the audio, video, and other peripheral devices supported with the VidyoConnect Rooms (e.g., various pan-tilt-zoom cameras, content shares, Horus Scopes and stethoscopes), see the Recommended and Supported Peripherals for VidyoRoom Systems article.
Support for Windows 7 to Windows 10 IOT Upgrade for HD-2 and HD-3
- Before downloading the new VidyoConnect Room modern UI, you must first upgrade your VidyoRoom HD-2 and HD-3 systems to Windows IoT.
- For more information about upgrading from Windows 7 to Windows IoT, refer to the steps in the Upgrading VidyoRoom Systems to Windows 10 IoT article.
Support for Windows 10 IoT and BIOS Updates
- This release supports Windows 10 IoT and BIOS updates for the following VidyoRoom systems: HD-3C, HD-3, and HD-2. For more details, refer to the Firmware section of the VidyoConnect Room and VidyoRoom Admin Guide.

Resolved Issues

The following table lists the resolved issue in VidyoRoom version 20.2.0:

VidyoRoom Version 20.2.0 - Resolved Issues
Key	Summary
GS-6360	Enghouse Vidyo corrected an issue where there were increased log sizes due to increased Watchdog and status polling entries.

VidyoRoom: About Version 20.1.1

What's New In This Release

New VidyoRoom HD-3C System
- Enghouse Vidyo is proud to announce the availability of the VidyoRoom HD-3C system with Windows®10 IoT! The VidyoRoom HD-3C is a seamless, fully integrated solution that is ideal for large meeting spaces.
- Enjoy the flexibility of configuring up to four screens at 1080p resolution or up to three screens at 4K resolution.
  - To read more about the benefits of the HD-3C system and to see its list of specifications, refer to VidyoRoom HD-3C Data Sheet.
  - To view the safety, regulatory, and environmental specifications for the HD-3C system, refer to the VidyoRoom HD-3C, HD-3, and HD-2 Safety and Regulatory Specifications article.
- The VidyoRoom HD-3C works with a range of industry-standard peripherals, so you can choose the devices that work best for your deployment. For a full list of the peripheral devices available for use with the HD-3C, refer to the Recommended and Supported Peripherals for VidyoRoom Systems article.
- Enghouse Vidyo recommends the VidyoRoom HD-3C as a replacement for the HD-3 and HD-3B systems. The HD-3C offers all the same features without any loss of functionality and with equal performance requirements.
  - For details about how to install your HD-3C system, refer to the VidyoRoom HD-3C Getting Started Guide that shipped with your system.
  - If you need to restore your HD-3C system to its original manufacturer settings, refer to the Restoring Your VidyoRoom HD-3C System article.
Admin UI Firmware Tab Update
- In this version, the VidyoRoom Admin UI Firmware tab will display the “Current Base Image Rev:” field of HD-3C. For example, “3.1.1.1077”.
- Also, a minor change has been made to the “Choose a new Image File” field: the file format is now .wim rather than .vimage.

Resolved Issues

The following table lists the resolved issue in VidyoRoom version 20.1.1:

VidyoRoom Version 20.1.1 - Resolved Issue
Key	Summary
GS-6071	An issue was resolved so that when auto joining a meeting the Manage page does not appear on top of the remote video. This was corrected by delaying the auto join by 1-2 seconds.

VidyoRoom: About Version 20.1.0

What's New In This Release

OpenSSL Updated
- To improve the security and stability of VidyoRoom version 20.1.0, the OpenSLL was updated to version 1.1.1d.
New Peripherals Supported for VidyoRoom Systems
- These new peripheral devices are now supported for VidyoRoom Generation 3 systems. For more information on peripherals, see the Recommended and Supported Peripherals for VidyoRoom Systems article.
  - Epiphan Av.io Capture Card
  - Optics USB PTZ Camera 2nd Gen
  - Audio-Technica Digital Audio Adaptor ATR2x-USB (for digital stethoscope interface)
Improved Clock Synchronization for Microsoft® Windows 10 Users
- The Network Time Protocol (NTP) synchronization mechanism has been improved to accommodate VidyoRoom systems that:
  - Operate on a 15 hour or more time difference (e.g., machine time with NTP time).
  - Have been powered off for a prolonged period of time and then turned back on and the time difference between the local time and NTP time is longer than 15 hours.
  - Have had their CMOS battery removed while the system was unplugged.
Resolved Issues
- In this release, we've resolved issues to improve the usability and performance of VidyoRoom system. To learn more, refer to the Resolved Issues section below.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 20.1.0:

VidyoRoom Version 20.1.0 - Resolved Issues
Key	Summary
GS-5247	Enghouse Vidyo corrected an issue where VidyoCloud Hybrid customers could not connect to a VidyoPortal and VidyoRouter due to a missing USERTrust RSA Certification Authority (Sectigo). VidyoRoom version 20.1.0 will include this certificate as part of the installation bundle.
GS-5379	An issue was resolved where when you lock or unlock a room from the UI window, the lock or unlock icons will display correctly.
GS-5489	A bug was fixed where the NTP synchronization mechanism is now improved to accommodate VidyoRoom systems that meet the following conditions: 15 hours or more time difference powered off for prolonged time periods SMOS battery is removed while the system is unplugged.
GS-5380	An issue was fixed where the Lock icon from VidyoRemote (or /remote UI) did not stay locked, and required the user to double-tap to unlock the room.
GS-5750	A Windows user no longer needs Admin privileges to launch the VidyoRoom SE .exe application.

VidyoRoom: About Version 19.3.1

What's New In This Release

JITC Edition of VidyoRoom HD-3 Revision B
- VidyoRoom HD-3 Revision B systems now offer support for JITC.
Resolved Issues
- In this release, we've resolved an issue where echo was heard during some calls, and we've resolved an issue when using the "Button Press URL" checkbox on the VidyoRoom Admin UI. To learn more, refer to the Resolved Issues section below.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 19.3.1:

VidyoRoom Version 19.3.1 - Resolved Issues

Key

Summary

GS-5602

Enghouse Vidyo fixed an issue where echo was heard during video calls when the selected microphone and selected speaker were different devices. With version 19.3.1, echo is no longer heard when the following conditions are met:

The "Enable Voice Processing" checkbox is selected in the Preferences section of the Admin UI Settings page.
The user selects a different speaker and then changes their selection back to their originally selected speaker.

GS-5567

Enghouse Vidyo fixed an issue that caused some VidyoRoom systems to crash when the "Button Press URL" checkbox was selected in the Preferences section of the Admin UI Settings page.

2019 Releases

VidyoRoom: About Version 19.3.0

What's New In This Release

This release has major updates for VidyoRoom Software Edition (SE) and minor updates for VidyoRoom hardware endpoints. Note: There are compatibility issues for specific hardware endpoints that should not upgrade to 19.3.0 (HD-3 Pro and HD-230 Revision A or B with dual port Dextera cards). Read below for more details.

VidyoRoom Version 19.3.0 Software Edition (SE) Updates

Windows® 10 Support for VidyoRoom SE
- Support for Microsoft® Windows 10 has been added to version 19.3.0 of VidyoRoom SE.
- For more details, refer to version 19.3.0 of the VidyoRoom Deployment Guide in the VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides article.
Ability to Select the Application Mode
- When running Windows 10, you can now use the Admin UI Settings tab to set the application mode to either Kiosk or Appliance:
  - Kiosk mode prevents the VidyoRoom application from modifying the OS and allows users to exit the app from the OnScreen UI. This mode is the default.
  - Appliance mode locks down the system by preventing Windows updates from automatically occurring, disables certain Windows notifications, creates inbound firewall rules for sharing, disables some special keys on the keyboard, hides the Task Bar, and more.
- For more information about setting the Kiosk and Appliance modes, refer to the Admin UI: Using the Login and Settings Tabs article or to version 19.3.0 of the VidyoRoom Administrator Guide in the VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides article.
UI Changes When Running VidyoRoom SE on Windows 10
- The OS version now displays instead of the image version on the Admin UI About tab, on the OnScreen UI About page, and in the Log file.
- The "Update" section of the Admin UI Firmware tab now displays only the current VidyoRoom SE version and the OS version.
- Some Admin UI functionality is no longer available including the following:
  - Splunk® forwarder options
  - Ability to shut down the system
  - Option to upload a new image file
  - Ability to restore to the factory image
Updated Security for the Admin UI
- The Admin UI now generates a self-signed certificate, thereby enabling it to work more securely with VidyoRoom SE installers.
Remote Control APIs for Obtaining Room and Camera Modes
- The Status.RoomSystem.Properties API obtains the room mode (kiosk or appliance). (VidyoRoom SE Windows 10 only)
- The Status.CameraMode API obtains the camera IR mode (auto or daylight). (VidyoRoom SE Windows 10 only)
Icon Updates for VidyoRoom (VidyoRoom SE and VidyoRoom Endpoints)
- The Lecture Mode icon color was changed from white to green to align with other the icon color schemes in the app.
- The VidyoRoom Contents Share icon was changed to match the VidyoConnect endpoints.
- Since the VidyoRoom system must be connected to a secure Portal by default; there is no need to display the Show Unlock icon which previously displayed as red. Additionally, the Show Lock/Secure icon will no longer display.

VidyoRoom Version 19.3.0 Hardware Endpoint Updates

Additional Graphics Card Support for HD-3 Revision B
- The VidyoRoom HD-3B supports a new P100 NVIDIA graphics card.
API for Sorting Tiles By Name
- The SortTilesByName API sorts participants in alphabetical order within the same display. The syntax for the Sort Tiles By Name request is Request set SortTilesByName <yes or no>.
  Note: If you are based in Turkey, enter “tr-TR” after the “yes”.
VidyoRoom Version Compatibility Issues for Using HD-3 Pro and HD-230 Revision A or B with a Dual Port Dextera Card
- Your system may not work correctly if you use VidyoRoom HD-3 Pro (China only) or VidyoRoom HD-230 Revision A or B with a dual port Dextera card and you upgrade to VidyoRoom version 19.3.0. For more information, click here.

Reference Guides and Articles

Refer to the following guides and articles for more information:
- For Windows 10 deployment information, open version 19.3.0 of the VidyoRoom SE Deployment Guide from the VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides article.
- To configure the application mode, open version 19.3.0 of the VidyoRoom Administrator Guide in the VidyoRoom and VidyoPanorama 600 Administrator Guides and VidyoRoom SE Deployment Guides article.
- For API information, refer to the User Guide: VidyoRoom Remote Control APIs article.

Resolved Issues

The following table lists the resolved issues in VidyoRoom versions 19.3.0:

VidyoRoom Version 19.3.0 - Resolved Issues
Key	Summary
GS-5452	The microphone and speaker icons now display at all times during a call if the microphone or speaker icons were previously missing.
GS-5378	VidyoRoom systems will display the current tile size and will not force the VidyoRouter to switch to larger resolutions. By doing so, less downlink bandwidth is used.
GS-5340	Enghouse Vidyo corrected an issue so HD-2 systems can successfully update the vimage file to the most recent version.
GS-5093	The VidyoRoom SE application will restart automatically if it crashes due to an unknown reason.
GS-5059	If the VidyoRoom SE is not installed with Administrator privileges, some of the functionalities may not be available, and therefore, a warning pop-up will display in the Admin UI.
GS-5030	Enghouse Vidyo fixed an issue so an Assertion failed error will no longer display when an Horus Scope device is unplugged (while sharing and with an Inogeni device connected).
GS-5003	When using the hot keys (CTR+SHIFT+U) to enable the Supersensitive feature during a call, the Supersensitive icon will be remain on if a Phoenix device is unplugged and then plugged back in.
GS-5000	If the Remote Control API is enabled or disabled from the Admin UI, an application restart is mandatory in order for this change to take effect.
GS-4998	Enghouse Vidyo corrected a crash issue that occurred on a subsequent call after enabling, disabling, and re-enabling a stethoscope on an initial call.
GS-4990	The grey Content Share icon displays correctly when the Horus Scope and Content Share devices are connected/shared. Previously the grey Content Share icon would display incorrectly on the next call after the Content Share device was disconnected from the prior call.
GS-4989	To improve usability, the rectangular Computer icon that displayed on tiles next to the Local Content label was removed. Icons will still display in the top corner to indicate whether the contents are shared in a conference.
GS-4987	When the Inogeni (content share device) and the Horus Scope are connected to a VidyoRoom system, the content share device will no longer get deselected if the Horus Scope preview is in an idle state (Ctrl+Shift+H).
GS-4986	Enghouse Vidyo corrected an issue so that the system will return to the On Screen UI rather than displaying the Preview Local Content screen (Inogeni). Previously when a call was disconnected after the Preview Local Content is enabled (Inogeni) when sharing an Horus Scope with a single VidyoRoom screen, the system incorrectly displayed the Preview Local Content screen.
GS-4985	Enghouse Vidyo fixed an issue where the Horus Scope icon will remain on the screen even if the user plugs in or out and/or selects or deselects the Inogeni Content Share.
GS-4984	Enghouse Vidyo fixed an issue so the Share device will be in focus when in an idle state (e.g., using hot keys Ctrl+Shift+P and Ctrl+H).
GS-4982	The hot keys, Ctrl+Shift+H, in an idle state now work correctly instead of displaying a black screen for single-screen VidyoRoom systems.
GS-4950	When a recorder records a conference, the recorder is no longer counted in the conference participant count.
GS-4949	In the VidyoRoom system, the Lecture Mode icon color was changed from white to green to align with other the icon color schemes. Also, the VidyoRoom Contents Share icon image and color scheme matches exactly with the Contents Share icon that displays in VidyoConnect endpoints and Iron Bow's vCLINiC. The VidyoRoom system must be connected to a secure Portal by default; therefore, there is no need to display the Show Unlock icon which previously displayed as red. Additionally, the Show Lock/Secure icon will no longer display.
GS-4948	When upgrading the VidyoRoom application from the Admin UI or from the portal, the system now restarts only the application and no longer reboots the PC.
GS-4903	The Stethoscope hot key (Ctrl+Shift+S) now works the first time it is used even when the previous call was disconnected while the stethoscope was active.

VidyoRoom: About Version 19.2.1

This release supports only:

Customers who use VidyoRoom systems that have dual-port Dextera cards.
Customers who want to use the new Turn Off Self-View After Conference checkbox in the VidyoRoom Admin UI to specify the behavior of the self-view tile after a call ends.

Please refer to the applicable subsection below.

What's New In This Release

Dextera Card Users

VidyoRoom systems that have dual-port Dextera cards include the following:

HD-230 Revision A
HD-230 Revision B
HD-3 Pro

If you use any of these models, you are required to upgrade ALL your VidyoRoom systems to version 19.2.1. More specifically:

If all of your VidyoRoom systems have Dextera cards, you are required to upgrade all of them to 19.2.1.
If some of your VidyoRoom systems have Dextera cards and some don’t, you are required to upgrade all of them to 19.2.1.
If none of your VidyoRoom systems have Dextera cards, you can skip this upgrade.

By upgrading to version 19.2.1:

You are enabling any of your VidyoRoom systems that don’t have Dextera cards to be eligible to upgrade to version 19.3.0 and later.
Your HD-230 and HD-3 Pro models can continue to successfully join video calls with all other Vidyo endpoints.
Your HD-230 and HD-3 Pro models will be eligible to upgrade to any future 19.2.x maintenance releases.

Since the HD-230 models reached their End of Software Maintenance in September 2019, any 19.2.x releases will only address maintenance issues for these models and will not provide any new features or functionality. For more information about the End of Sale, End of Software Maintenance, and End of Support for these models, refer to the “Group Solutions and Peripherals” section of the End of Life (EOL) and End of Sale (EOS) Notifications for Vidyo Offerings article.

When you’re ready to replace your HD-230 and/or HD-3 Pro, Enghouse Vidyo recommends the VidyoRoom HD-2 for huddle spaces or the VidyoRoom HD-3 for larger conference rooms. For more information, refer to the VidyoRoom HD-2 & HD-3 data sheet.

Self-View Users

If you experienced issues with the self-view tile remaining open at the end of calls and want to specify whether it remains open or closed, you may want to upgrade to version 19.2.1.

In this version, the Turn Off Self-View After Conference checkbox has been added to the Preferences section of the VidyoRoom Admin UI Settings tab. The checkbox is selected by default, which indicates that the self-view tile will close at the end of every call. If you deselect the checkbox, the self-view tile will remain open if it was open at the end of the call and will remain closed if it was closed at the end of the call. For more information, refer to the Configuring Preferences section in the Admin UI: Using the Login and Settings Tabs article.

Resolved Issues

The following table lists the resolved issues in VidyoRoom versions 19.2.1:

VidyoRoom Version 19.2.1 - Resolved Issues
Key	Summary
GS-5288	The Turn Off Self-View After Conference checkbox has been added to the Preferences section of the VidyoRoom Admin UI Settings tab. The checkbox is selected by default, which indicates that the self-view tile will close at the end of every call. If you deselect the checkbox, the self-view tile will remain open if it was open at the end of the call and will remain closed if it was closed at the end of the call.
GS-5147	When upgraded to version 19.2.1, VidyoRoom systems with dual-port Dextera cards can successfully join video calls with all other Vidyo endpoints.
GS-5070	Enghouse Vidyo corrected some translations into the Turkish language that were improperly translated or missing from the VidyoRemote and OnScreen UI.

VidyoRoom: About Version 3.3.28

Version 3.3.28 amends some incorrect and missing Turkish translations from the VidyoRoom user interfaces. Therefore, you must upgrade to this release if you use the Turkish language on your VidyoRoom system.

If you use languages other than Turkish on your VidyoRoom system, you do not need to upgrade to version 3.3.28.

What's New in This Release

Amended Turkish Translations
- Some translations into the Turkish language that were improperly translated or missing from the VidyoRemote UI or OnScreen UI have been corrected.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 3.3.28:

VidyoRoom Version 3.3.28 - Resolved Issues
Key	Summary
GS-5288	The Turn Off Self-View After Conference checkbox has been added to the Preferences section of the VidyoRoom Admin UI Settings tab. The checkbox is selected by default, which indicates that the self-view tile will close at the end of every call. If you deselect the checkbox, the self-view tile will remain open if it was open at the end of the call and will remain closed if it was closed at the end of the call. For more information, refer to the Configuring Preferences section in the Admin UI: Using the Login and Settings Tabs article.
GS-5070	Enghouse Vidyo corrected some translations into the Turkish language that were improperly translated or missing from the VidyoRemote and OnScreen UI.

VidyoRoom: About Version 19.2.0

What's New in This Release

Vidyoroom Now Supports:

OPUS Audio Codec
Stethoscope Integration with VidyoConnect for Desktop Application
AES-256 Bit Media Encryption
- To improve security and to comply with industry standards, Enghouse Vidyo endpoints and routers are now supported by AES 256-bit encryption instead of AES 128.
New Peripherals
- Marshall Electronics CV610-U3-V2 Camera (Far End Camera Control (FECC)) for VidyoRoom model: HD-2
- Any digital Stethoscope with a 3.5 mm line input (for example: JEDMED Omni Scope)
- Hand-held HD digital Horus Scope
- For a complete list of recommended and supported peripherals, refer to the Recommended and Supported Peripherals for VidyoRoom Systems article.
- To enable the stethoscope or the hand-held video system, refer to the Admin UI: Using the Login and Settings Tabs article.
Healthcare Shortcut Keys
- VidyoRoom now has five new healthcare features which are mapped and invoked through the following keyboard shortcuts. Please refer to the table below for more detailed descriptions of these features.
  - Camera Infra-Red Operation Toggle (Daylight/Auto) - Ctrl+Shift+D
  - Select Stethoscope - Ctrl+Shift+S
  - Select Horus Scope as Content Source (JEDMED Horus HD Digital Scope System) - Ctrl+Shift+H
  - Select Primary Content Source (INOGENI) - Ctrl+Shift+P
  - Toggle Super Sensitive Mode - Ctrl+Shift+U
Enable Voice Processing' in Admin UI
- If your VidyoRoom audio device needs external voice processing you can now 'Enable Voice Processing' from the Admin UI. If you upgrade to version 19.2, first test your audio quality. Then, if you have a audio quality issue, you can select this option. Next, determine the correct setting for "Enable Voice Processing", and then test the audio device with this new setting. (In most scenarios, you do not need to “Enable Voice Processing” in the Admin UI).
  - When upgrading to version 19.2.0, the system will no longer display the “Enable Audio Processing” checkbox; however, the system will automatically save your last settings in the configuration file as enabled (checkbox selected) or disabled (checkbox not selected).
- VidyoRoom versions 3.3.x and earlier will only display the “Enable Audio Processing” checkbox and not the “Enable Voice Processing” checkbox.
- For more information on 'Enable Voice Processing', refer to the Admin UI: Using the Login and Settings Tabs article.
Config.xml File Written with Unique Encryption Code
- For versions 19.2.0 and later, a config.xml file is written with a unique code.

VidyoRoom version 19.2.0 and later will no longer release a 32-bit version of the VidyoRoom installer and the Panorama Installer.

VidyoRoom Healthcare Features

New VidyoRoom Healthcare Features
New Feature	Description	Key Board Combination
Camera infra-red operation toggle (Daylight/Auto)	Camera infra-red operation has two states: State #1: Default: Daylight and State State #2: Auto. When you click the infra-red button the Preview (self-view) will display the infra-red icon either as Daylight or Auto and you can toggle between modes for up to 15 seconds. If the system is in a call, the IR mode will display on its own without the Preview. NOTE: This will only work with infra-red supported cameras such as the VDO360 Camera.	Ctrl+Shift+D
Stethoscope	Connect any digital stethoscope to VidyoRoom, for example a JEDMED Omni Scope to the ATR2USB dongle (3.5 mm line input) and it will automatically be enabled in the Admin UI. NOTE: Blue tooth option is not available in this release.	Ctrl+Shift+S
Stethoscope Control from VidyoConnect for desktop endpoints	You can now remotely control a stethoscope in a VidyoRoom system using the VidyoConnect for desktop application. For more information, refer to the Using the VidyoConnect Digital Stethoscope Feature article.	N/A
Horus Scope as Content Source	The JEDMED Horus Scope is the only HD digital Horus Scope used for capturing images of the body for any VidyoRoom system. In the Admin UI, you will need to enable the scope by selecting "Enable Horus Scope Operation". The JEDMED Horus Scope will not show in the camera list or in the share and instead will display in a call on first click of the Horus Scope button. If you click the Horus Scope button again, the device output will no longer display in the call window.	Ctrl+Shift+H
Primary Content Source (for example: INOGENI)	You can change your content share device between the INOGENI and Horus scope.	Ctrl+Shift+P
Toggle Super Sensitive mode	If you set "Remember Last Mode" in the Admin UI, the next call will start with the last user setting. If "Remember Last Mode" is disabled, all new calls start with the super-sensitive mode disabled. You will need to enable the super sensitive feature to ON when you are in a call. However, in the Admin UI, the super-sensitive feature can be enabled/disabled while in call and while in idle state. If enabled from the Admin UI with the default option (do not remember from call to call) it will have no effect on calls, but using the shortcut key the user can enable/disable on a per call basis. If the feature is turned off from Admin UI, it cannot be enabled/disabled from the shortcut keys. You can now enable/disable super sensitive mode for a MT107 audio device.	Ctrl+Shift+U

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 19.2.0:

VidyoRoom Version 19.2.0 - Resolved Issues
Key	Summary
GS-4847	Enghouse Vidyo corrected a parse fault string issue so now when joining a call, the join link now works properly in VidyoRoom and participants can connect to the call.
GS-4818	Enghouse Vidyo resolved a bug so that now when a participant joins with a Chimera Recorder 4.x in a VidyoRoom, the recorder no longer displays as a green tile.
GS-4625	Enghouse Vidyo performed troubleshooting testing for various scenarios (e.g., joining and leaving calls, screen saver ON/OFF, displays ON/OFF, etc.) to determine the cause of a VidyoRoom application crash. Previously, the VidyoRoom application crashed during a meeting after the screen flickered and went back to the join screen.
GS-4581	When using a paired VidyoRemote3 with VidyoRoom and when not in a call, Enghouse Vidyo fixed an issue so now if a user activates the Content Share in active tile and the Self View is in the lower right corner, when pressing the Self View button, the tiles correctly minimize or maximize instead of disappearing and going incorrectly to the home screen.
GS-4469	When using VidyoRoom SE with a Phoenix MT103KSK/MT107KSK with an IronBow platform, Enghouse Vidyo resolved an issue so now the audio works correctly at the start of the call.
GS-4215	Enghouse Vidyo resolved an issue so you can now upgrade your VidyoRoom image in the UI without having to re-enter Gmail authorization code in order to see and access meetings again.

VidyoRoom: About Version 3.3.27

What's New in This Release

New Admin UI Checkbox - Enable Lecture Mode Presenter Loudest Speaker Switching Checkbox
- If this checkbox is enabled, a lecturer can call on a participant who has raised his or her hand during a presentation and see that participant speaking in a tile in the VidyoRoom display.
- If this checkbox is not enabled (by default), the lecturer may or may not see the speaking participant in a tile in the VidyoRoom display as the participants will rotate in the display based on applicable Admin UI settings (e.g., frequency of rotation, layout, number of tiles per display, etc.).
- To enable this function in the Admin UI, click the "Enable Lecture Mode Presenter Loudest Speaker Switching" checkbox from the Display tab. Refer to the screenshot below.

Resolved Issues

There are no resolved issues for VidyoRoom version 3.3.27.

VidyoRoom: About Version 3.3.26

What's New in This Release

Resolved Logitech® GROUP Issue
- In this release, we’ve resolved an HID integration issue that prevented some buttons on the Logitech GROUP from working when used with VidyoRoom systems.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 3.3.26 (0915):

VidyoRoom Version 3.3.26 (0915) - Resolved Issues
Key	Summary
GS-4594	An HID integration issue that prevented some buttons (such as the Answer and Hang up buttons) on the Logitech GROUP from working when used with VidyoRoom HD-2 systems has been resolved; therefore, the buttons now work properly.
GS-4492	When the mute key is pressed on a Logitech GROUP device or on a VidyoRoom remote control, mute is now synchronized between the device and the VidyoRoom system.

2018 Releases

VidyoRoom: About Version 3.3.25

What's New in This Release

Here's what's new in this release:

WiFi Support for the Iron Bow® vCLINiC
- The Iron Bow vCLINiC nows supports WiFi with 802.11n and 802.11ac speeds, 2.4 GHz and 5 GHz bandwidth, and the WPA2 security protocol.
- Configuring WiFi is fast and easy with the new WiFi settings in the Admin UI.
Low-light Mode on the VDO360 Camera
- If you’re using a VDO360 camera (which comes standard with the Iron Bow vCLINiC), you now have the option of manually enabling and disabling low-light mode. For example, if you’re in a room with a patient, you may want to change this setting when the overhead lights in the room are turned on or off.
- To enable low-light mode, press the Manage button and then press *01 on the infrared remote control when you’re not in a call and not using the OnScreen UI. To disable low-light mode, press the Manage button and then press *02.
Support for the Logitech® Rally Camera
- We’ve added the Logitech Rally to our list of recommended cameras for VidyoRoom HD-40 Rev C, HD-2, and HD-3 systems that have been upgraded to version 3.3.25.
- The Logitech Rally is a premium PTZ camera with an ultra-HD imaging system and automatic camera control.
- For the complete list of the recommended and supported peripherals for VidyoRoom systems, see the Installing VidyoRoom and Using the VidyoRoom Admin UI section.
View the Time While in a Call
- With the new clock feature, you can see the time displayed on your VidyoRoom screen whenever you’re in a video call.
- Simply select the Enable Wall Clock checkbox in the Admin UI to display a clock at the bottom center of the screen during calls.
Option to Append a Certificate
- When uploading a new certificate file via the Admin UI, you can now choose to append the new certificate to the current one.
- Prior to this release, the uploaded certificate would automatically replace the existing certificate.
Windows® Security Updates for VidyoRoom Systems
- We’ve applied all relevant critical Microsoft® Windows security updates as of July 10, 2018 to the VidyoRoom systems.
Resolved Issues
- In this release, we’ve resolved a number of issues for enhanced system stability and usability.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 3.3.25 (0899):

VidyoRoom Version 3.3.25 (0899) - Resolved Issues
Key	Summary
GS-4490, GS-4476	Shared content no longer gets cropped when using an Inogeni 4K2USB3 converter with a VidyoRoom HD-40 system.
GS-4468	If the Screen Saver Timeout value on the Admin UI Settings page is changed from 0 to any value, the new value takes effect immediately.
GS-4459, GS-4425	An issue that intermittently prevented HD-2 systems from properly coming back up after a scheduled reboot has been resolved.
GS-4458	If a user cannot join a call in a remote portal because of a missing certificate, a message now informs the user that the call failed to connect, thereby enabling the user to exit, reboot, and join that call or join other calls.
GS-4444	When using Office 365, a user can successfully click on an invitation and join a conference without having to enter the PIN even when the invitation includes a room PIN.
GS-4438	If a VidyoConnect user who has a PTZ camera joins a room, and then the mutes and unmutes their camera, the Far End Camera Control (FECC) icons now display and work properly.
GS-4437	To prevent a VidyoRoom system from automatically rebooting if an issue occurs with a VISCA cable, the Enable Prolific Recovery checkbox was added to the Admin UI Settings page. Select this checkbox only if you want your VidyoRoom system to automatically reboot whenever an issue occurs.
GS-4434	The Admin UI Settings page now includes an Automatic option for HDMI-CEC. Selecting this option automatically turns off the TV when the VidyoRoom goes to sleep, and automatically turns on the TV when the VidyoRoom is awakened by pressing any key on the remote control.
GS-4423	Users can now join rooms that have an apostrophe in the display name (such as “Jon’s Room”).
GS-4421	If a VidyoDesktop™ participant has a display name in a language other than English, the “Participant” field on the VidyoRoom Admin UI Statistics page now displays the name correctly.
GS-4204	When viewing Google Calendar meetings on a VidyoRoom system, the meetings properly display in order of occurrence.

VidyoRoom: About Version 3.3.24

What's New in This Release

Here's what's new in this release:

Support for Additional Peripherals
- To make it more convenient for you to choose the peripheral device that best fits your needs, we’ve added support for these additional devices:
  - The Logitech® Meetup, an all-in-one device that includes an HD 1080p camera, microphone, and speaker.
  - The VDO360, a 90° field of view, USB, PTZ conferencing camera.
  - The Presonus AudioBox USB 96, a USB 2.0 audio interface for VidyoRoom HD-2 and HD-3 systems.
Resolved Issues
- In this release, we’ve resolved a number of issues for enhanced system stability and usability.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 3.3.24 (0872):

VidyoRoom Version 3.3.24 (0872) - Resolved Issues
Key	Summary
GS-4381	To prevent application errors, the Phoenix upgrader has been completely removed from the VidyoRoom installer. Therefore, Phoenix devices will no longer be upgraded during VidyoRoom reboots. If an upgrade is needed, you must manually disconnect the Phoenix device from your VidyoRoom system and run it on a separate machine equipped with a Phoenix upgrade utility.
GS-4344	Changes were made to the time server in order for the VidyoRoom systems to display the time more reliably.
GS-4341, GS-4294, GS-4240	Application crashes that occurred due to an open JSON port do not occur once the VidyoRemote interface is disabled.
GS-4308	If the VidyoRoom On Screen UI goes blank due to a Google Calendar API issue, the VidyoRoom application will restart so that the On Screen UI can be used again.
GS-4298	If a user enters an extension in the VidyoRoom Search bar, the VidyoRoom now sends the search request to the portal regardless of whether digits are added and removed from the extension and even if the digits entered indicate that the contact is an external contact.
GS-4292, GS-4169	The way in which VidyoRoom systems process the response from the portal about supported features has been changed, thereby resolving an issue where VidyoRoom systems inadvertently behaved as if the Presenter Mode feature was enabled.
GS-4282	If a user tries to make an IPC (Inter-Portal Communication) call but it fails for any reason, the endpoint will now retry with a direct call.
GS-4249	When using Chrome, a search for external (non-member) entries using the VidyoRemote 3 now works when the VidyoRoom is logged into a portal with a single Tenant and no scheduled rooms.
GS-4234	An Intel security vulnerability on some VidyoRoom models was addressed by a fix provided by Intel.
GS-4159	Automatic upgrade works correctly when a VidyoRoom system is paired with a VidyoRemote 3.
GS-4103	When the wrong DNS server is configured or the VidyoPortal FQDN cannot be resolved, VidyoRoom no longer displays the incorrect message "Unable to connect to VidyoPortal".
GS-3987	When using an Inogeni device with a Mac, the colors that display when sharing content are no longer muted.
GS-3867	When a VidyoRemote 3 is paired with a VidyoRoom system, the display name (rather than the username) is shown in the upper left corner of the VidyoRoom display.
GS-2293	The Windows Task Manager bar at the bottom of the On Screen UI home screen no longer flickers periodically.

VidyoRoom: About Version 3.3.23

What's New in This Release

Here's what's new in this release:

Automatic Content Sharing
- As an administrator, if you select the “Preview Local Content” setting on the Admin UI, users will automatically see content shared locally whenever a content share device is connected to their VidyoRoom system.
  - If a content share device is connected but users don’t want to see the content, they can simply press the “Share” button on their VidyoRemote 3.
  - If no content share device is connected, the “Share” button is disabled, thereby preventing users from inadvertently sharing a blank screen.

Support for Additional Peripherals
- To make it more convenient for you to choose the peripheral device that best fits your needs, we’ve added support for these additional devices:
  - The Logitech® PTZ Pro 2, an HD 1080p camera with enhanced pan, tilt, and zoom.
  - The Yamaha® YVC-300, a USB conference speakerphone perfect for small-sized meetings with four to six people.
    
    In addition, the Icron Technologies Rover® 1850 85-meter extender has been qualified for use as a USB 2.0 extender with the Yamaha YVC-300.
- The Logitech GROUP systems camera now includes a number of hardware enhancements, such as improved camera movement and cleaner images while zooming.
Resolved Issue
- In this release, we’ve resolved a number of issues for enhanced system stability and usability.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 3.3.23 (841):

VidyoRoom Version 3.3.23 (841) - Resolved Issues
Key	Summary
GS-4275, GS-4254, VRMT-736	Administrators can select the “Preview Local Content” setting on the Admin UI to enable users to automatically see content shared locally whenever a content share device is connected to their VidyoRoom system. When users don’t want to see the content, they can simply press the “Share” button on their VidyoRemote 3 to turn off this setting for the current call. If no content share device is connected, the “Share” button is disabled, thereby preventing users from inadvertently seeing a green screen.
GS-4260	When the VidyoRoom application sorts participants by name, certain Turkish characters no longer cause the application to crash.
GS-4256	An issue that occasionally caused the remote participant’s received audio to briefly cut out has been resolved.
GS-4246, GS-4147	VidyoRoom users can now join a call via a guest link even when the room has a PIN.
GS-4241, GS-4202	The Call In Progress (CIP) indicator setting, which was unintentionally not being saved in the config file in the previous releases of version 3.3.21, is now being saved again. When it was not being saved, VidyoRoom systems came up with the default settings after each reboot and began showing CIP when there was no remote or local video to display. This issue no longer occurs in version 3.3.21 Rev C.
GS-4224	The Intel Management Engine Critical Firmware Update (Intel-SA-00086) security vulnerability has been addressed for VidyoRoom HD-3 systems.
GS-4222	Private certificates no longer get unexpectedly deleted when a VidyoRoom system upgrade occurs.
GS-4212	Deleting or canceling an upcoming Google Calendar event no longer prevents new calendar events from being displayed and no longer causes an exception error to appear in the logs.
GS-4210, GS-4200	When a VidyoRoom system joins a day-long meeting via a Google Calendar invitation, the VidyoRoom system is now able to reliably disconnect from the call.
GS-4205	VidyoRoom HD-230 systems no longer freeze when certain peripheral devices are plugged into the USB 2.0 ports.
GS-4198	If a Google Calendar receives an invitation to only one instance of a recurring meeting, the VidyoRoom systems now display the invitation to that single instance.
GS-4195	When viewing Google Calendar meetings on a VidyoRoom system, the meetings no longer flash momentarily.
GS-4194, GS-4118, GS-3775, GS-3252, GS-3718	An issue where the VidyoRemote 3 periodically lost connection to the VidyoRoom system, which in some cases also made it appear as if the VidyoRoom system was randomly going offline and then back online again, has been resolved.
GS-4176	VidyoRoom systems configured with Google Calendar no longer occasionally display some meetings in duplicate.
GS-4098	VidyoRoom systems no longer get disconnected from calls when the Mute button is pressed on AVer VC520/V8U0B speakerphones.

VidyoRoom: About Version 3.3.22

What's New in This Release

Here's what's new in this release:

VidyoRemote™ 3 Enhancements
- We’ve continued to make the UI for the VidyoRemote 3 for Android™ and VidyoRemote 3 for iOS apps more intuitive and easier to use.
- Here are some of the enhancements we’ve made in this release:
  - We’ve added the button which enables you to make shared content full-screen on your VidyoRoom system.
  - To provide you with more details about the functions of certain buttons, we’ve added informative labels. For example, the “Swap Displays” and “Self-View” buttons now have labels, and a new label for the PTZ buttons reminds you that they work with “Adjustable Cameras Only”.
Preconfigured Splunk® Settings
- This release makes it a lot faster and easier to use the Splunk Forwarder feature. If your organization is using a Vidyo-hosted Splunk server, Vidyo now automatically populates the default values for that server.
- All you have to do to start using the Splunk Forwarder is enter the Index and Hostname. You can also modify the default values if you want to do so.
Additional Remote Control APIs
- The new Camera.x.Select API enables the admin to select the camera, whereas the Share.x.LocalContentPreview enables the selection of the content share device.
New Content Share Device for Healthcare
- If you’re a healthcare provider, you’ll be happy to hear that you can now use the JEDMED Horus HD Digital Scope System – Series 2 as a content share device with your VidyoRoom system.
- While using Horus Scope as a content share device, you can concurrently use another camera as the video source.
Resolved Issues
- In this release, we’ve resolved a number of issues for enhanced security and reliability.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 3.3.22 (0811):

VidyoRoom Version 3.3.22 - Resolved Issues
Key	Summary
GS-4150	VidyoRoom volume bars now sync with Revolabs UC 500 volume buttons.
GS-4149	When a VidyoRoom SE is rebooted, it no longer resets any connected Phoenix devices to their defaults; therefore, it now retains any advanced Phoenix audio settings that were set by the user.
GS-4088	When an upgrade is performed via the portal, an extra VidyoRoom.log file of 0 bytes is no longer created. Please note that this fix pertains to upgrades from version 3.3.21-B and later. Therefore, upgrades from 3.3.21-A, 3.3.20, 3.3.19, and earlier will still experience this issue.
GS-4086	When a VidyoRoom system wakes from sleep mode because a dialog box appears indicating that an update is available, the VidyoRoom no longer erroneously begins searching for contacts.
GS-4085	A system reboot now automatically takes place to fix a rare issue where the application got stuck on camera or audio start.
GS-4011	When using an HD-40 Rev A or an HD-100 Rev 4A with a Prolific USB-to-serial adapter, camera control continues to work normally regardless of which USB port the adapter is plugged into.
GS-4000	The Vidyo calendar integration feature no longer mistakenly recognizes WebEx® and GoToMeeting™ links as Vidyo conference links.
GS-3996	A memory leak in Intel's igfxtary.exe process that resulted in black video no longer occurs for HD-40 Rev A VidyoRoom systems.
GS-3994	A recommendation from Sony was implemented in order to deter a loss of camera control issue that occurred with Sony cameras.
GS-3989	If a second camera is directly connected to a VidyoRoom SE or VidyoRoom system, the second camera is now available to be used to as a content share device.
GS-3981	Users can now join conferences when a commit is being performed.
GS-3975	Microsoft Office 365 users who use the Calendar Integration feature no longer receive the "You have exceeded the available subscriptions for your account. Remove unnecessary subscriptions and try your request again" message.
GS-3907	Occasionally, the Phoenix Smart Spider firmware does not upgrade when connected to a VidyoRoom system through a hub if there is a bad Ethernet cable or if the cable is plugged in after the hub is already powered on. Workaround: When performing a firmware upgrade, ensure that the Ethernet cable connecting the Phoenix Smart Spider is working properly and do not plug the cable in or out after the hub is already powered on.
GS-3815	Calendar integration now works correctly after a time change (such as Daylight Saving Time) occurs.
GS-1448	VidyoRoom systems can now be managed from the VidyoPortal if settings are changed from the on-screen UI or if a new network is selected by disconnecting the network cable.

VidyoRoom: About Version 3.3.21 Rev C

What's New in This Release

Here's what's new in this release:

Resolved Issue
- In previous releases of version 3.3.21, the settings were not being saved in the config file. As a result, VidyoRoom systems came up with the default settings after each reboot and began showing CIP when there was no remote or local video to display. This issue no longer occurs in version 3.3.21 Rev C.

Resolved Issues

The following table lists the resolved issues in VidyoRoom version 3.3.21 (760):

VidyoRoom Version 3.3.21 Rev C - Resolved Issues

Key

Summary

GS-4241

The Call In Progress (CIP) indicator setting, which was unintentionally not being saved in the config file in the previous releases of version 3.3.21, is now being saved again.

When it was not being saved, VidyoRoom systems came up with the default settings after each reboot and began showing CIP when there was no remote or local video to display. This issue no longer occurs in version 3.3.21 Rev C.

VidyoRoom: About Version 3.3.20

What's New in This Release

Here's what's new in this release:

Introduction of the VidyoRemote 3 for Android
- The VidyoRemote 3 for Android application delivers pre-conference and in-conference control features for VidyoRoom and VidyoPanorama 600 systems. The VidyoRemote 3 app offers the usability benefits of a touch-screen control interface, with no need to purchase a dedicated controller. In addition, it provides users with an experience similar to the current VidyoRoom and VidyoPanorama 600 OnScreen UI. Here are some of the feature highlights:
  - Join and disconnect from conferences, and answer and reject incoming calls.
  - View the list of available local and remote content streams, and choose which one you want to display.
  - Select and configure which camera, microphone, speakers, and content capture device to use during your Vidyo calls. Pan, tilt, and zoom the camera, and adjust speaker and mic levels during calls.
  - View upcoming meetings and join those meetings with one-click (if calendar integration has been configured).
  - Use meeting control features, such as locking and unlocking the room, muting the audio and video, and disconnecting participants.
  - Record the conference.
  - Enable security features like setting an access codes and PIN-protecting a room.
- The VidyoRemote 3 is available as a free download from the Google® Play Store.
Write Protection Mode enhancements
- If you enable Write Protection mode and start the reboot process, you won’t be allowed to press the button again. This ensures that the reboot process fully and successfully completes.
- When Write Protection Mode is enabled, you cannot delete log files nor can you upload new image, installer, or certificate files.
- If you attempt to download a new installer from the VidyoPortal™ but there is not enough room in the write cache, the VidyoRoom will not download the installer. Instead, it will continue to check the cache every three hours, and it will download the installer when there is enough room.
New Admin UI settings
- Concerned that displaying the VidyoPortal URL, user name, or password on the VidyoRoom OnScreen UI could be security risk? If so, we’ve added a setting to the Admin UI that prevents these from appearing on the OnScreen UI.
- The new Network Tools tab on the Admin UI provides you with easy access to the “ping” and “traceroute” commands. You simply enter the IP address or host name of the system that you want to ping or trace the path of, and the results appear on the page.
- From one page on the Admin UI, you can now conveniently set the system time manually or you can automatically sync the time with an NTP server.
- If you have a Sony® camera and you have set up its presets, you can now indicate that you want the camera position to remain unchanged at the end of each call.
Remote Control API updates
- The new Request Join Extension API enables you to join scheduled rooms using the room extension. This API works with scheduled rooms only and not with personal or public rooms.
- Remote Control API commands now work with rooms and usernames that have a period in the name as long as the parameter is within single quotes. For example, here’s how you can now query the lock status of a room called qa.test: request status room.’qa.test’.locked.
- The new RemoteShareAdded, RemoteShareRemoved, and ActiveRemoteShareChanged APIs enable you to tell if a remote participant is sharing content into the conference and if the other participants are currently viewing that content.
Support for the Biamp® TesiraFORTÉ CI audio device
- The Biamp TesiraFORTÉ CI is an external codec conferencing solution that offers twelve line level inputs with AEC and eight line level outputs, thereby delivering superior audio conferencing.

Resolved Issues

The following table lists the resolved issues in VidyoRoom™ and VidyoPanorama™ 600 version 3.3.20 (0698):

VidyoRoom and VidyoPanorama Version 3.3.20 - Resolved Issues
Key	Summary
GS-3707 and VRMT-719	If a user connects and disconnects to a conference two or three times using the VidyoRemote 3, the VidyoRemote now continues to successfully communicate with the VidyoRoom and the search bar no longer remains in a busy state.
GS-3711 and GS-3703	To prevent VidyoRoom systems from becoming unresponsive when trying to write an emergency commit, the write cache has been increased, the log file size has been reduced, and an emergency commit is triggered when less than 20% of the cache is free.
GS-3496	You can now determine if a remote participant is sharing content into the conference and if the other participants are currently viewing that content by using the new RemoteShareAdded, RemoteShareRemoved, and ActiveRemoteShareChanged APIs.
GS-3254	The issue that occasionally caused some VidyoRoom accounts to get locked out has been resolved.
GS-3242	VidyoRoom systems can now read the Phoenix Quattro3 firmware version if the Quattro3 is connected to the VidyoRoom system via a Phoenix power hub.
GS-3040 and GS-3018	VidyoRoom systems no longer repeatedly attempt to download installers from the VidyoPortal.
GS-2987	After the first login, VidyoRoom systems no longer use the username and password as credentials, but instead use the authentication token that is retrieved from the VidyoPortal.
GS-2875	The Swap Screen button now swaps screens when the VidyoRoom system uses two screens, and does not swap if there is one screen or more than two screens.
GS-2836	1080I resolution negotiation for INOGENI devices (when used as a camera source) has been implemented for Gen 3 VidyoRoom models such as the HD-2, HD-3, and HD-230.
GS-2608	Remote Control API commands now work with rooms and usernames that have a dot in the name as long as the parameter is within single quotes.

VidyoRoom: About Version 3.3.19

What's New in This Release

Here's what's new in this release:

Write Protection Mode feature
- We’ve implemented a new Write Protection mode feature that adds full File Based Write Filtering. This feature is recommended for deployments where the probability of ungraceful shutdowns is high and where, up until this point, the systems were unable to recover.
- Admins can easily enable Write Protection mode from the Admin UI.
Enable and disable Super Sensitive mode for Phoenix audio devices
- If you want the audio to be processed through your Phoenix audio device, you can now disable Phoenix Super Sensitive mode via the Admin UI. If, on the other hand, you want to hear the audio in its native state, you can enable this mode.
- This feature is useful in cases where you want to hear all the noise coming from a certain location. For example, a nurse at a nurse’s station in a hospital might want to enable this mode in order to hear every sound in a patient’s room.
View the firmware version of connected devices
- For your convenience, in addition to displaying the firmware version of INOGENI devices, the Admin UI and the VidyoRoom On Screen UI now display the firmware version of some Sony® cameras, such as the EVI-H100V and SRG-120DH, as well as some Phoenix devices, such as the Quattro3 and Spider.
Track the temperature of your VidyoRoom systems
- VidyoRooms now monitor their CPU temperature. If the temperature gets to a high or critical level, the temperature reading appears on the Admin UI page that you are currently viewing so that you can promptly address the issue.
- The temperature is also tracked in a log file. This log file is accessible via the Admin UI, and if you’ve enabled the Splunk® forwarder feature, it will also be forwarded to your Splunk server.
Receive notification that the CMOS battery needs to be replaced
- If the CMOS battery fails, the system date reverts back a few years. When you attempt to manually correct the date via the Admin UI, the CMOS Battery Warning notification appears to remind you to check if the battery needs to be replaced.
Debug more easily with Recovery Console logs
- To make debugging easier, you can now access the Recovery Console logs.
- These logs are accessible via the Admin UI, and if you’ve enabled the Splunk forwarder feature, they will also be forwarded to your Splunk server.
Resolved issue
- In previous releases, an issue caused VidyoRoom HD-100 Rev 4A and HD-40 Rev A systems to go offline after being online for 50 consecutive days. The systems were then unable to successfully reboot. A fix was added to this release, thereby resolving this issue.

Resolved Issues

The following table lists the resolved issues in VidyoRoom™ and VidyoPanorama™ 600 version 3.3.19 (0676):

VidyoRoom and VidyoPanorama Version 3.3.19 - Resolved Issues
Key	Summary
GS-3547, GS-3161	VidyoRoom systems no longer display green video for camera restarts that are due to a false positive.
GS-3530	INOGENI cameras will be selected automatically (if available) after a system reboot.
GS-3527	If a VidyoRoom system is set for an automatic maintenance reboot, it will skip the reboot if another maintenance reboot occurred within the last 10 minutes.
GS-3468	If a VidyoRoom system image file fails due to am ungracefully shutdown or network outage, the new image will now be able to successfully install upon restart.
GS-3451	VidyoRoom systems no longer experience inconsistent audio volume behavior with the speakers when volume changes are applied while the system is not in a call.
GS-3426	New Kingston firmware added to version 3.3.19 prevents VidyoRoom systems from displaying an erroneous message stating that the operating system detected an error on the hard drive.
GS-3290	To improve performance, VidyoRooms now check the call state and block Remote API requests to the VidyoPortal that are not applicable when the VidyoRoom is not in a call.
GS-3108, GSI-86	In previous releases, an issue caused VidyoRoom HD-100 Rev 4A and HD-40 Rev A systems to go offline after being online for 50 consecutive days. The systems were then unable to successfully reboot. A fix was added to this release, thereby resolving this issue.
GS-3100, GS-2804	When leaving a conference, if the VidyoRoom system has not completely left within two minutes, the system will forcefully restart the app and will be available to make calls within 30 seconds.
GS-3058	If an INOGENI device was selected as the camera source, it may be deselected after the VidyoRoom HD-40 Rev A is upgraded or rebooted.
GS-2801, GS-2799, GS-2700, GS-2699, GS-2697, GS-2691, GS-2690, GS-2623, GS-2602, GS-2601, GS-2580	Issues with ungraceful shutdowns, upgrading, booting, and re-imaging VidyoRoom systems have been resolved with the implementation of the Write Protection mode feature, the new Recovery Console, and the CMOS battery warning notification in version 3.3.19.
GS-2592	When a VidyoRoom system experiences the error that caused it to display an unknown software exception error message, the message no longer displays; instead, when the call is over, it generates a dump file from which Vidyo can get the current call state for further debugging, and the application is automatically restarted (which takes about 10 to 15 seconds).
GS-2472	With the Phoenix Super Sensitive mode feature added to version 3.3.19, Phoenix devices can now be enabled to not suppress background noise (such as ventilator sounds).

Important Upgrade Information for On-Premises Customers

If you have an on-premises installation, refer to the information below to ensure that your on-premises upgrade goes smoothly. If you are a VidyoCloud customer, you don’t need to take any action; Vidyo will upgrade your VidyoRoom for you.

Image upgrades from 3.2.x versions are not supported. In addition, in order to properly upgrade your image, your VidyoRoom system must be running a previous GA version (such as version 3.3.24 or 3.3.25). Consequently, if your system is running very old installer/image versions (such as an HD-40 Rev B with 3.2.5 (0139)/0.0.2.15), you must first upgrade to a GA version (such as version 3.3.24 or 3.3.25) and then upgrade to version 3.3.28 or 19.2.1. (Please Note: You only need to upgrade to version 19.2.1 if you use Dextera cards and with any of the following VidyoRoom systems: HD-230 Revision A, HD-230 Revision B, and HD-3 Pro).

Compatibility

Version 20.2.0 and later of the VidyoConnect Room client is compatible with the following:

VidyoRoom Family Windows 10 IoT Version

HD-3C HD3C-Win64-3_1_2_1101.ffu

HD-3 HD3-Win64-3_1_1_1144.ffu

HD-2
HD2-Win64-3_1_1_1144.ffu

Version 3.3.26 (0915) and later of the VidyoRoom client is compatible with the following Vidyo images:

VidyoRoom Family	Vidyo Image
HD-2	HD2-Win64-0_2_23_0_0584.vimage HD2-Win64-0_2_26_1_0899.vimage
HD-3	HD3-Win64-0_2_28_0_0841.vimage HD3-Win64-0_2_32_2_1042.vimage
HD-3C	HD3-Win64-0_2_28_0_0841.vimage HD3-Win64-0_2_32_2_1042.vimage
HD-40 Revision A	HD40-Win32-0_0_1_15_0084.vimage HD40-Win32-0_0_1_16_0126.vimage HD40-Win32-0_0_1_17_0270.vimage HD40-Win32-0_1_21_9-0690.vimage HD40-Win32-0_1_27_1_0899.vimage
HD-40 Revision B	HD40B-Win64-0_0_2_9_0094.vimage HD40B-Win64-0_0_2_12_0126.vimage HD40B-Win64-0_0_2_15_0139.vimage HD40B-Win64-0_2_17_0_0295.vimage HD40B-Win64-0_2_19_1_0899.vimage
HD-40 Revision C	HD40C-Win64-0_2_24_0_0510.vimage HD40C-Win64-0_2_29_1_0899.vimage
HD-40 Revision D	HD40D-Win64-0_2_6_0_0924.vimage
HD-100 Revision D	HD100D-Win64-0_0_2_8_0086.vimage HD100D-Win64-0_0_2_10_0120.vimage HD100D-Win64-0_0_2_15_0139.vimage HD100D-Win64-0_2_17_0_0295.vimage HD100D-Win64-0_2_18_1_0899.vimage
HD-230 Revision A	HD230-Win64-0_0_2_8_0101.vimage HD230-Win64-0_0_2_10_0120.vimage HD230-Win64-0_0_2_15_0139.vimage HD230A-Win64-0_2_20_0_0510.vimage HD230A-Win64-0_2_21_0_0295. vimage HD230-Win64-0_2_26_2_0899.vimage
HD-230 Revision B	HD230B-Win64-0_2_19_0_0295.vimage HD230B-Win64-0_2_21_0_0295. vimage HD230-Win64-0_2_26_2_0899.vimage
Iron Bow vCLINiC	VCC100-Win64-0_2_9_0_0899.vimage
Iron Bow vCLINiC with Bomgar™	VCC100-Win64-0_2_9_0b_0899.vimage

Vidyo highly recommends that you apply the latest available image when upgrading your VidyoRoom system. However, before uploading a new image, please check which image version your VidyoRoom system is currently running. If it is already running a newer image, do not downgrade to an older image.

Starting with VidyoRoom version 3.3.25, the Logitech Meetup camera requires new images for the HD-40 Rev C (HD40C-Win64-0_2_29_1_0899.vimage), HD-2 (HD2-Win64-0_2_26_1_0899.vimage), and HD-3 (HD3-Win64-0_2_30_1_0899.vimage).

Compatibility for On-Premises Installations: To determine which version of the VidyoPortal™ your VidyoRoom is compatible with, refer to the Vidyo Compatibility Matrix article.
VidyoPanorama 600 Internet Browser Compatibility: When viewing the Admin UI pages, you must use Internet Explorer® version 9 or later, Google® Chrome™ version 35 or later, Mozilla® Firefox® version 30 or later, or Apple® Safari® version 7 or later.

Known Issues

To make it easier to find the known issues, the Known Issues table is categorized into issues that pertain to the following:

VidyoConnect Room - Modern UI issues
VidyoRemote 3 only issues
Issues that pertain to all models of the VidyoRoom
Issues that pertain to these specific models of the VidyoRoom:
- Iron Bow vCLINic only
- VidyoRoom HD-2 only
- VidyoRoom HD-3 only
- VidyoRoom HD-40 (A, B, & C only)
- VidyoRoom HD-100 Revision 4A only
- VidyoRoom HD-230 only
- VidyoRoom SE only

Prior to version 3.3.7, the VidyoRoom Resolved and Known Issues listed only the known issues that were introduced since the previous Generally Available (GA) version. Starting with version 3.3.7, the VidyoRoom Known Issues has included a cumulative list of all known issues in the product.

The following table lists the known issues in all the VidyoRoom versions listed above.

If a VidyoRoom or VidyoPanorama 600 upgrade is interrupted by a system reboot or by cutting the power supply, the system may no longer boot properly, the device selection may be incorrect, and other issues may occur. If this happens, you may have to recover the system via the Recovery Console.

VidyoRoom - Known Issues
Key	Summary
*VidyoConnect Room - Modern UI*
GS-7370	When the VidyoConnect Room application is set to Application mode, clicking the VidyoConnect Room icon does not minimize the application. If this occurs, use the minimize icon on the application to minimize it.
GS-7367	When the VidyoConnect Room application is set to Application mode and the Preview is opened from Settings > Devices > Preview, the Preview displays but there is no option to return to the VidyoConnect Room application. If this occurs, use the hotkey Alt+Ctrl+V to return to the VidyoConnect Room application.
GS-7349	When the VidyoConnect Room is in a call and is set to Application mode, if any other applications are opened on top of the VidyoConnect Room application, clicking the VidyoConnect Room icon from the taskbar does not bring VidyoConnect Room back to the top. If this occurs, minimize the other applications to return the focus to the VidyoConnect Room application.
GS-7330	When the VidyoConnect Room application is set to Application mode and the system is restarted, navigation using the keyboard doesn’t work on the VidyoConnect Room application. If this occurs, close and restart the application or use the mouse to navigate on the application.
GS-7253	The Mute icon and the Logitech Rally Plus device status are not in sync between the VidyoConnect Room application and the Logitech Rally Plus. If the user mutes from the VidyoConnect Room, the device status does not indicate that the mute status. If the user mutes from the device, the Mute icon is not displayed on the UI.
GS-7078	When room systems with multiple displays are paired, if the number of video tiles on the Secondary systems is configured too low, it is possible that no video tiles display on the Secondary system displays. To avoid this issue, keep the remote video tile configuration on all displays connected to Primary and Secondary systems as max (high).
GS-7068	When room systems are paired, Secondary systems can be disconnected from calls if the Moderator disconnects them, whereas they should only disconnect from calls when the Primary system disconnects.
GS-7043	When room systems are paired, in direct calls between a Primary VidyoConnect Room and the VidyoConnect desktop app, Secondary room systems join the call; however, Secondary systems should not join in direct calls.
GS-6848	When VidyoConnect Room is used with a single touch-screen display and does not have a keyboard or IR remote control connected, the camera, content share, and Horus Scope preview screens do not have an option to close the preview and return to the user interface.
GS-6700	After upgrading from the version 20.1.1_1101 GA installer to the VidyoConnectRoom Installer, the system displays incorrectly as a Patient Room UI instead of the General Collaboration UI.
GS-6684	If the VidyoConnect Room Time Zone is changed manually via the Admin UI, the navigation to other menus may not work properly. To prevent this issue, reboot the system if you change the Time Zone manually.
GS-6661	When using the IR remote control, the Settings and Manage keys work properly, but when using the Remote Control API, these keys do not consistently work correctly.
GS-6589	If a contact becomes free after being busy, that contact's status gets updated on the Contacts page (after 30 seconds), but if you click the contact to see their Details page, the focus doesn't move to the Call button on the Details page. If this occurs, go back to the Contacts page and then open that contact again to see their Details page; the focus will be moved to the Call button.
GS-6442	When using the VidyoConnect Room Search page, and searching for all Members, there are incomplete results as the last page does not display and sometimes there are missing members.
GS-6257	In the VidyoConnect UI, a blank purple screen may briefly appear while joining a call, disconnecting from a call, or opening or leaving the Local Camera Control page.
GS-6089	Windows 10: After configuring the resolution of the VDO 360 camera to 540p30 in the Admin UI or OnScreen UI, the resolution in the top left corner displays incorrectly and not the same resolution and frame rate that was set in the Admin UI or OnScreen UI. The resolution should display as configured in the Admin UI or OnScreen UI.
GS-6064	Windows 10: After configuring the resolution for the Lumens G-30 and G-50 cameras (connected through the INOGENI DVIUSB) to 1080P30 in the Admin UI or OnScreen UI, the system incorrectly sets the resolution to 1080P15. The resolution should display as configured in the Admin UI or OnScreen UI.
*VidyoRemote™ 3*
GS-4424	In order for camera control to work when using a VDO360 camera, you must reboot your VidyoRoom system under the following circumstances: Whenever the VidyoRoom system is returned to the default configuration, such as when the system is re-keyed or when the Recovery Console is used to restore both the default image and the settings. When you change your camera selection from the VDO360 to another VISCA camera or from a VISCA camera to the VDO360.
GS-4342, GS-4338	Due to limitations with the VDO360 camera itself: The camera cannot capture at 60 fps, even if it has been configured that way from the OnScreen UI. The camera cannot capture, encode, or send at 540p resolution, even if it has been configured that way from the OnScreen UI.
GS-4125	On a VidyoRoom system with a single display, when the user displays local content, joins a call, and then disconnects from the call, the local content occasionally does not re-display. If this occurs, disconnect and reconnect the local content-sharing device or click the pre-call local share preview (Projection) button using the VidyoRemote 3.
GS-3956	If the ScheduledRoomPrefix is 0, users cannot join a scheduled room from a VidyoRoom system using VidyoRemote 3.
GS-3955	There aren’t any indicators in place to inform users about whether the DTMF tones that they sent have actually dialed out successfully.
GS-3954	Users cannot cancel Inter-Portal Communication (IPC) calls with the “Hang Up” button.
GS-3901	If a remote user on the call is sharing content and then stops, Projection Mode becomes disabled until content is shared again.
GS-2510	When using the VidyoRemote 3, users cannot join a scheduled room by entering the full extension in the Search field.
GS-2386	If a user is changed from the presenter to a viewer, the “Raise Hand” icon on that user’s VidyoRemote 3 disappears from the UI.
GS-2081	Once the VidyoRoom is controlled by the VidyoRemote 3 (that is, once the pair is established), the display name which is displayed on the top left corner of the On-Screen UI changes to user name.
GS-1843	When using the VidyoRemote 3, if a user removes their self-view, local projection gets disabled as well.
GS-1842	The VidyoRemote 3 does not have the DTMF function.
GS-1738	On a single display VidyoRoom using the VidyoRemote 3, the self-view preview and local projection get out of sync after disconnecting from the call. If this occurs, click the self-view preview and local projection icons two times to get them back in sync.
GS-1442	If a user is performing PTZ operations with the VidyoRemote 3 application and network connection problems occur between the VidyoRemote 3 and the VidyoRoom, the two may become out of sync. This results in the VidyoRemote 3 showing its home screen while the VidyoRoom screen shows the PTZ controls for the participant whose camera was being controlled when the network disconnection occurred.
GS-1409	It is not possible to PTZ cameras of guest participants from the VidyoRemote 3.
GS-1384	If the “Enable HTML Remote/VidyoRemote Interface” checkbox is not selected when the user attempts to access the VidyoRoom system from the VidyoRemote 3, the error message “Unable to communicate with the VidyoRoom. Please make sure all devices are connected to the network properly" appears. Because this message does not clearly state that the user should select the “Enable HTML Remote/VidyoRemote Interface” checkbox from the Admin UI, users might mistakenly think that the problem is related to their devices or network connection.
GS-1298	If a user with VidyoRemote 3 joins a call and is displaying local content, and then another participant in the call starts to share content and then stops, the VidyoRemote 3 user’s local content does not reappear automatically.
GS-1256	The Backlight On/Off option for the VidyoRemote 3 is not synced with the Admin UI Backlight On/Off option.
GS-960	If a user with VidyoRemote 3 clicks the Raise Hand button and their Raise Hand request is dismissed by the presenter, the button remains unchanged; therefore, the user doesn’t know that the request got dismissed, and additionally, that user must cancel the first request if they want to send a new Raise Hand request.
*All VidyoRoom Models Unless Otherwise Specified*
GS-7318	On reboot, sometimes the ATR2x-USB stethoscope device name is read as "2-USB Device" by the operating system; therefore, the VidyoRoom application does not detect it as a stethoscope. If this occurs, unplug the stethoscope and then plug it back in so that the VidyoRoom application can correctly detect it as a stethoscope.
GS-6558	Sometimes when upgrading VidyoRoom HD-2 systems to version 20.1.1, the Inogeni 4K will get reconfigured with new firmware and then there is a need to re-image the workstation(s). If this occurs: 1) Before upgrading, deselect the Disable the Enable Inogeni Upgrade checkbox which is selected by default from Settings>Preferences. This will stop the firmware from updating. 2) Upgrade your Inogeni firmware to the correct version. Once the Inogeni unit is upgraded, it will not download the firmware again when connected to a VidyoRoom system.
GS-6449	Sometimes when using a VidyoRoom HD-3 system with the Logitech MeetUp camera and Logitech Group camera, the pan, tilt, and zoom (PTZ) movements are not as smooth as compared to using these PTZ cameras with VidyoRoom HD-2 systems.
GS-5913	The Revolabs FLX UC 500 and UC 1000 audio devices were not tested or qualified against Windows IOT-based room systems, such as the HD-3C, HD-3, and HD-2.
GS-5675	When pressing Volume Buttons on Yamaha Audio Devices like YVC-300 and YVC-1000, the volume is NOT increased/decreased smoothly on Windows 10. If this occurs, use the Vidyo Plastic Remote or OnScreenUI/VidyoRemoteUI to change Volume levels on connected Yamaha YVC-300/1000 devices.
GS-4982	Using the keyboard hot key Ctrl+Shift+H in an idle state may sometimes lead to a black screen when using a single screen system.
GS-4926	When the stethoscope device is disconnected its status does not update properly in the Admin UI; instead when the stethoscope is disabled, it still shows incorrectly as enabled.
GS-4861	The SuperSensitive device selection does not update properly in the Admin UI. The device selection should enable Advanced Phoenix Settings.
GS-4738	When Super Sensitive Mode is turned ON when using Speex, a crackling audio sound is heard from the MT107.
GS-4704	The incorrect upgrade name tag is displayed in the VidyoRoom system when upgrading from the previous GA version (19.1.0).
GS-4659	The Call Moderation option on the VidyoRoom OnScreen UI may not be visible for up to one minute after the user goes to the Manage screen page. In addition, the Moderator tab is sometimes not visible if the VidyoRemote app was disconnected from the VidyoRoom system and reconnected when a call was already in progress. Leaving and rejoining the call should resolve this rare issue.
GS-4577	When the Logitech Rally camera is used with a VidyoRoom system, the camera cannot capture at 1080p60. Therefore, if you set the encode mode to 1080p60, the camera will capture at 1080p30. If you want to capture 60fps, you must set the encode mode to 720p60.
GS-4473	When using a Logitech MeetUp camera with a VidyoRoom system, do not use the Logitech remote control to control the VidyoRoom system. Although some functions may work, others may not; therefore, Vidyo recommends using the VidyoRemote instead.
GS-4467	If a VDO360 camera is connected to a non-powered USB port, the VidyoRoom system may not detect it after a reboot. To avoid this issue, you must connect your VDO360 camera only to a USB port that is powered (i.e., a yellow-colored USB port).
GS-4257	In rare cases, after rebooting a VidyoRoom system, if the Exchange Server takes a long time to connect to the VidyoRoom system, the misleading message “Unable to connect to Microsoft Exchange Server. Please update user credentials” appears even when the user’s credentials are correct. Once the connection is established, the error message is removed and the calendar displays.
GS-4252	When a USB 2.0 camera, such as the Logitech® PTZ Pro 2, is connected to a VidyoRoom system via an extender, the video capturer does not reliably capture video frames which may result in a black screen.
GS-4236	Although pressing the Mute button on a Yamaha YVC 300 mutes the audio, the OnScreen UI does not display the audio as muted.
GS-4215	After upgrading to a new VidyoRoom image, the user has to reenter their Gmail authorization code in order to see their meetings again.
GS-4185	After a Phoenix device is upgraded, the Windows message “You must restart your computer to apply these changes” may appear. If the message appears as part of an installer upgrade, the user needs to take no action since the VidyoRoom system will reboot as part of the upgrade. If the message appears when a Phoenix device is upgraded as part of a system reboot, Vidyo recommends an extra system reboot.
GS-4182	A Phoenix updater application exception error occasionally occurs when an audio device (Phoenix Smart Spider or Quattro) that is behind a Power Hub is not detected. Because the updater can't verify the detection, it doesn't try to communicate with the chained device. This issue originates from either the Hub or the Smart Spider: due to a hardware issue in either device, the device may not upgrade, thereby causing the updater app to crash. Recommendation: If this issue occurs, Phoenix recommends an RMA of the device.
GS-4178	If a user tries to disconnect from a call by pressing disconnect on a Revolabs FLX UC device, the call does not get disconnect. To disconnect from a call, use the VidyoRemote or VidyoRoom remote control.
GS-4144	When disconnecting and connecting cables on a Phoenix Power Hub MT340 or a Phoenix Quattro MT304, Phoenix Audio Technologies cautions that you must never unplug or disconnect the Cat5 Ethernet cable when the 48V power supply is plugged in. Unplugging or disconnecting the Cat 5 Ethernet cable when the 48V power supply is plugged in may result in hardware failure, and the Phoenix device may require an RMA.
GS-4117	When Write Protection is enabled, BSOD dump files cannot be saved or downloaded.
GS-4089	The splunkd.log is not forwarded to the server; therefore, the logs will be lost if the VidyoRoom system is rebooted before the admin downloads the log via the VidyoRoom Admin UI.
GS-4080	After the Splunk server is first configured, the event viewer logs are forwarded to the server first; therefore, it may take a few hours before the VidyoRoom logs are visible.
GS-4079	If you flip a selected local content device to a camera using Remote API; both of the cameras get deselected. In order to select the desired camera, you will need to send the same request again. The issue does not exist if you try to flip devices in the opposite way.
GS-4047	If a VISCA communication issue occurs with the camera, the VidyoRoom system will reboot once the conference is over in order to recover the camera. Note that when this issue occurs, the camera control may or may not work correctly, and there will be no indication of the cause of the reboot on the OnScreen UI.
GS-4037	Occasionally, when the Phoenix Quattro or Smart Spider is connected via the Power Hub, the VidyoRoom application reads the firmware version as “unknown”.
GS-4026	For users who use the Calendar Integration feature with Microsoft, in certain cases, the VidyoRoom system may not get notified about expired Microsoft passwords; therefore, the VidyoRoom system will be unable to update the user’s calendar and will also be unable to inform the user as to why this is occurring.
GS-3944	VidyoRoom does not validate the client installer type after it is downloaded from the VidyoPortal.
GS-3847	If a username that contains angular brackets is entered in the Search field, an error message displays.
GS-3832	When upgrading from version 3.3.19 to version 3.3.21 while Write Protection Mode is enabled, the system may skip over a log and write to the next log. When this occurs, the log that is skipped over is displayed as 0.
GS-3827	If Presenter Mode is enabled in a conference where no participants then join or leave, the “Call in progress” indicator does not appear after a user is pinned and un-pinned. However, if a participant joins or leaves, the “Call in progress” indicator reappears.
GS-3808	When using the Remote Control API to shut down and power on the VidyoRoom, some of the log files may be created out of order.
GS-3797	After upgrading to a new installer when Write Protection Mode is enabled, all VidyoRoom.log files are not created. This issue will not occur for users upgrading from VidyoRoom version 3.3.19.676 to the latest installer. Additionally, the Splunk® Forwarder will go into a bad state if enabled during the upgrade. Furthermore, if Write Protection Mode is only enabled during the upgrade and then disabled so that the user can make changes, when re-enabled, the remaining logs display in the Admin UI.
GS-3757	When the Mute button is pressed on a Konftel 55Wx device while the user is in a call, the audio does get muted, however the OnScreen UI does not correctly indicate that it is.
GS-3754	When the Splunk Forwarder is enabled, older log files are not deleted, which causes a delay in syncing new log files with the server. To prevent this issue, delete older log files prior to enabling the Splunk Forwarder.
GS-3752	The VidyoRoom system is unable to prioritize the order in which Splunk forwarder sourcetypes should be sent.
GS-3580	If the NTP Server checkbox is selected and the Apply button is clicked, it may occasionally take up to 15 seconds for the NTP service to be enabled, during which time the message “loading…” displays.
GS-3546	For proper calendar integration, the user should ensure that both the time zone and time on the system are correct; changing the time or time zone after calendar integration could cause the user to miss some meetings invitations.
GS-3501	If the network connection was lost while an image was being uploaded, the VidyoRoom system must be rebooted in order to upload the new image again; otherwise, the Admin UI will indicate that there is not enough space to upload the new image.
GS-3478	When two VidyoRoom systems log in to the VidyoPortal with the same credentials, the resulting behavior is not consistent (for example, one VidyoRoom may remain online while the other keeps trying to log in).
GS-3361	When a Sony EVI-H100V camera is set to D70 mode, the On-Screen UI and Admin UI About page display the camera model as D70.
GS-3360	When a camera has a long model name, such as the Sony EVI-HD7V and Sony SRG-120DH, the name wraps around to a second line on the Admin UI About page.
GS-3354	The format of the Minrray camera version that displays on the On-Screen UI and on the Admin UI About page is not the same format used by Minrray (for example, if the Minrray version is 2.2.3, the VidyoRoom could display 22.30).
GS-3342	When a content sharing device is connected and the user is on the Home screen of the On-Screen UI, if the user presses the Self-view key, the self-view tile will not toggle off. If this occurs, press the Manage key from the Home screen or disconnect the content sharing device and then reconnect it.
GS-3336	If a user swaps displays by pressing the A button on the remote control and one of the displays is disconnected, the user may not be able to see the remote participants. If this occurs, reboot the system to see the remote participants’ tiles. To prevent this issue, before removing a display, use the A button on the remote to swap the displays, and then either physically swap the display connections or use the Admin UI to swap the settings for each display.
GS-3330	Occasionally, when the Start Recording request is sent when the VidyoRoom system is not in a call, it causes the VidyoRoom system to crash.
GS-3282, GS-3281	If a VidyoRoom upgrade is interrupted by a system reboot or by cutting the power supply, the system may no longer boot properly, the device selection may be incorrect, and other issues may occur. To prevent this issue, do not power off the system during an upgrade. However, if this inadvertently occurs, you may have to recover the system via the Recovery Console.
GS-3260	Log files cannot be downloaded successfully if the total size is bigger than 2GB.
GS-3256	Under high temperature conditions, VidyoRoom response time slows down and the systems take longer to get fully operational after being rebooted.
GS-3245	VidyoRoom does not limit the caption length; instead, as the caption gets longer, the point size of the font decreases. To prevent this issue, the moderator client should limit the length of the caption to 80 characters for languages that use the English alphabet and 34 characters for Chinese and other Asian languages.
GS-3230	When in a call using a VidyoRoom with two displays, if the user changes which display is the Primary display via the Admin UI Display Layout page, the participant number and its corresponding green icon will appear on separate displays.
GS-3210	When using a VidyoRoom system with two displays, if the settings of the displays are different (for instance, one of them is for displaying content only or the number of tiles to be displayed are different), if the displays are swapped by pressing the A button on the remote control after joining a conference, the participants may no longer display correctly.
GS-3145	The “Call in progress” indication does not display if a user shares content after toggling their local projection.
GS-3102	The “Call in progress” indication does not display when a VidyoRoom with multiple screens has only the user’s self-view displayed.
GS-3097	The “Call in progress” indication does not display when Presenter mode is enabled but a presenter has not been selected or has left the conference.
GS-3089	The Splunk® forwarder is unable to pass VidyoRoom crash dumps and BSODs to the server.
GS-2927, GS-2256	When setting a Sony SRG-300H camera or a Sony SRG-120DH camera to VISCA, the camera resolution cannot be changed from the VidyoRoom’s configuration and remains set to 1080p60. If this occurs, set the camera manually to the mode you want to use.
GS-2919	If a UniBrain USB 3.0 Active Optical Cable is unplugged from either the VidyoRoom system or from the host device linking the cable and USB 3.0 camera cable, after the UniBrain cable is plugged back in, the camera is not detected. In order for the camera you get detected, power cycle the UniBrain device.
GS-2852	In very rare cases, an ungraceful shutdown of a VidyoRoom connected to a power hub with a Phoenix Spider MT503 could cause the power hub to stop working.
GS-2815	If a VidyoRoom unit is connected to a power hub with a Phoenix Spider MT503, all HID-related functions (such as mute, volume, connect, etc.) do not work.
GS-2719	Some USB devices, such as the Phoenix Spider and the Logitech® GROUP, are not detected when connected with APC USB extenders.
GS-2709	The Mic buttons on the Phoenix Spider are not integrated with the VidyoRoom; therefore, pressing those buttons on the Spider has no effect on the VidyoRoom microphone volume.
GS-2705	The Admin UI does not notify the user that the “Enable/Disable Remote Control Interface” checkbox requires a reboot.
GS-2606	VidyoRoom cannot download the client from the VidyoPortal when web proxy and VidyoProxy are enabled, and the “File download request failed with result code 408” appears in the log.
GS-2548	If a Logitech GROUP or CC3000e is connected to a VidyoRoom after a call has been joined, and then the user presses the Mute button, the call gets disconnected.
GS-2403	If a user toggles their own local projection before any remote participant starts to share content, and then a remote participant shares content and the user toggles that content, the content reduces to a participant tile.
GS-2270	The Static IP configuration cannot be saved if the network cable is not connected.
GS-2252	When connected to the VidyoRoom via the Extron or Xtendez extenders, the Sony SRG-120DH camera resets to the default position after system reboot.
GS-2194	If a user makes configuration changes and also switches from normal mode to side-by-side mode, clicks Apply to apply the changes, and then clicks Cancel on the Reboot Required pop-up, some of the changes are canceled but some of them are applied. If this occurs, reboot the system to apply all the changes.
GS-2157	When the Anti-Flicker Mode setting in the Video section of the Admin UI > Settings page is changed, the Save button must be pressed in order to save the change.
GS-2147	Changing resolution from 720p to 1080p via VISCA when using Sony cameras results in distorted video. If this occurs, reboot the camera.
GS-1924	Occasionally, an INOGENI device does not recover during an installer upgrade. If an INOGENI device fails to recover after an upgrade, power down the VidyoRoom system and wait at least 30 seconds before powering it back up. When the VidyoRoom powers back up, the INOGENI device will be upgraded.
GS-1923	If a new audio or video device is plugged into the VidyoRoom when the VidyoRoom is powered off, the device does not get automatically selected as a new device when the VidyoRoom is powered back on.
GS-1910	VidyoPanorama 600 and VidyoRoom appear as “VidyoPanoroom” in the CDR instead of “VidyoPanorama”.
GS-1882	If a USB device is selected as the sharing source and is then unplugged, the On-Screen UI does not show the device as disconnected, but continues to show the device as the selected sharing source. This occurs only when using a VidyoRoom with only one available sharing source.
GS-1855	When the PT Inquiry command to a Sony camera returns an error, the PT Reset command is not executed.
GS-1840	When a user in a Vidyo conference invites another user to join the conference, the inviting user receives no indication (visible, audible, or tactile) that the invitation was sent.
GS-1757	On some occasions, the recovery to the enhanced layer does not work immediately after some remote users leave the call. It may take up to ten minutes to recover the enhanced layer.
GS-1719	Occasionally on VidyoRoom systems with two different displays (one 720p and one 1080p), the On-Screen UI may use an incorrect resolution if one of the displays loses power and then re-gains it. If this occurs, reboot the VidyoRoom system or press the A button on the radio frequency remote twice to swap the displays.
GS-1680	If the Use Status IPv6 checkbox is selected in the Admin UI, you cannot select or deselect the Enable IPv6 checkbox.
GS-1628	The Microsoft Office 365® calendar does not get configured when the Microsoft Exchange Server Web Service URL is set to “Auto Discover”.
GS-1507	If a call was joined using a calendar invitation, the username that the remote API replies with is not correct.
GS-1451	There is no On-Screen UI indication that lets users know if Fn lock has been activated.
GS-1363	When the frame rate on VidyoRoom systems with more than one display (such as the HD-230 and the VidyoPanorama 600) is set for 30 fps or 15 fps, the self-view occasionally displays at half the configured frame rate.
GS-1359	When mute is turned on or off on a Yamaha® YVC audio device, the mute indicator on the VidyoRoom On-Screen UI does not change accordingly.
GS-1259	When the VidyoRoom video transmit rate is set to 360p at 384 Kb/s, it impacts the receive bit rate of its clients in that the receive video remains at a low bit rate.
GS-1223	If a call is dropped or a user disconnects from a conference while the speakers are turned off, the next incoming calls appear as messages on the display but they do not ring. If this occurs, answer one of the incoming calls and then disconnect while the speakers are on; subsequent incoming calls will then ring.
GS-1135	The VidyoRoom control interface is only available in the English language. If the On-Screen UI is set to another language, the control interface continues to display in English.
GS-1130	When creating a Google Calndar meeting, if the “Show Me As” status is set to “Available”, the Google Calendar meetings do not display on the screen.
GS-1042	When the DNS resolution fails because the user has the wrong DNS name, the user is not able to log in, but is not notified with a reason.
GS-835	The process of updating an INOGENI device takes several minutes, during which the screensaver typically displays. The screensaver is not an indication that the upgrade has paused or finished; therefore, users should not disturb the system and should allow the upgrade to complete.
GS-455	Remote users see a black, green, and gray window if a camera is not connected on VidyoInput1, VidyoInput2, or INOGENI video sources.
*Iron Bow vCLINiC*
GS-4541	If you are using an Iron Bow vCLINIC, you must upload the image using a wired connection. If you try to perform an image upload via WiFi, the upload may take a very long time and/or it may be interrupted, which would require you to restart the upload.
GS-4497	If there is a data source connected to the vCLINIC when you attempt to upgrade the system, the upgrade will fail. Likewise, if there is a data source connected to the vCLINIC and you connect an INOGENI device that has an older version, the system will automatically attempt an upgrade and the upgrade will fail. To prevent this issue, ensure that there is no data source connected when upgrading either the system or an INOGENI device.
*VidyoRoom HD-2 Only*
GS-2913	When using a Minrray UV950A camera with an HD-2 at 1080p60@4M or 6M resolution, the Captured/Encoded framerate drops when a content share device is selected (whether or not content is actually shared).
*VidyoRoom HD-3 Only*
GS-3878	If an Epiphan device is connected to a VidyoRoom HD-3 after Write Protection Mode is enabled, the device will not be read properly and the Device Manager will display “Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.”
GS-2935	The ambiguous message “Installer file is invalid” appears when an unsupported installer version is uploaded.
GS-2845	In some cases, if a Revolabs line-in/line-out audio device is disconnected and then reconnected to a VidyoRoom HD-3, it may cause the HD-3 to crash.
GS-2844	In two-display setups of the VidyoRoom HD-3 with both displays configured to decode in 4K resolution, no more than eight participants can be displayed per screen. Even if the user sets the Admin UI to display more, the system will limit the number of participants displayed on each screen to eight.
GS-2822	If a VidyoRoom HD-3 is shut down while an image upgrade is in progress, the HD-3 gets stuck in a BSOD loop. If this occurs, reboot into the Recovery Console and perform a Factory Restore.
GS-2681	In two-display setups of the VidyoRoom HD-3 with both displays configured to 1080p60, if one display is unplugged, the remaining displays convert to 4K.
GS-2663	In four-display setups of the VidyoRoom HD-3, clicking the “Unlock EDIDs” button causes the displays to randomly disappear from the Admin UI display layout and causes their resolutions to change in the Admin UI. To prevent this issue, click the “Lock EDIDs” button after configuring the display layout—especially when using 4K monitors. If you need to unplug a display, you must click “Unlock EDIDs”, change the display setup, reboot, configure the displays, and then click “Lock EDIDs”. For more information, refer to the VidyoRoom and VidyoPanorama 600 Administrator Guide.
GS-2583	In two-display setups of the VidyoRoom HD-3 with both displays configured to 4k, the displays boot up with black screens after the VidyoRoom is keyed. If this occurs, on the Display Layout tab in the Admin UI, change the resolution to the correct resolution for the display.
GS-2566	Extron extenders are unstable in two-display setups of the VidyoRoom HD-3 with both displays configured to 4k.
GS-2523	When 720p15 and 1080p15 are selected for the camera connected to an HD-3, the statistics display 30 fps.
GS-2495	In a setup of the VidyoRoom HD-3 with more than two displays, when a remote participant shares content and then stops sharing, the display layout may change.
*VidyoRoom HD-40 (A, B, & C Only)*
GS-4408	HD-40 Revision C systems negotiate 4K resolution when connected to a 4K display. To prevent this issue, if you have a 4K display, you can select 1080p resolution on the Admin UI > Settings tab to ensure that the resolution remains at 1080p.
GS-3829, GS-3821	When performing a join and leave call test, the VidyoRoom HD-40 Revision A and C systems crash.
GS-3820	When performing a join and leave call test, the VidyoRoom HD-40 Revision 4A systems become unresponsive.
GS-3774	There’s an occurrence where the time zone in the VidyoRoom HD-40 Revision A changed to UTC on its own.
GS-3771	On rare occasions, new log files are not created when Write Protection Mode is enabled for VidyoRoom HD-40 Revision A systems that contain old CMOS batteries. If this occurs, change the CMOS battery and correct the system time.
GS-3337	An exception error can occur if the VidyoRoom receives numerous IPv6 temporary addresses. To prevent this issue, deselect the Enable IPv6 checkbox if your VidyoPortal does not support IPv6.
GS-2955	If a Sony SRG-300H camera is connected to a VidyoRoom HD-40 Revision A or Revision C via an extender, the camera does not go to its previous position after the VidyoRoom system is rebooted.
GS-2941	If a Sony SRG camera is connected to a VidyoRoom HD-40 Revision C with a UniBrain extender when a power outage occurs, the Sony camera freezes. In order for the camera to get detected, while still in the call, deselect and then re-select the camera from the Admin UI.
GS-2269	If a user has multiple audio devices plugged in and the selected audio device is unplugged after a system shutdown, then television speakers are automatically selected for the audio output.
GS-1922	If a VidyoRoom HD-40 Revision A system is ungracefully shutdown (such as during a power outage), in rare instances, the INOGENI device will not get detected by the VidyoRoom until the next time the VidyoRoom is rebooted.
GS-1795	A VidyoRoom HD-40 Revision A with a Sony EVI-H100V and an INOGENI device occasionally crashes if the television display is turned off while the VidyoRoom system is operational upon joining and leaving calls, and when camera control is in progress.
GS-1790	The Google calendar account is not a supported feature with VidyoRoom HD-40 Revision A. An invalid username/password error message displays when the correct credentials have been entered.
GS-1737	If a VidyoRoom HD-40 Revision A is connected to non-Vidyo branded INOGENI devices, the non-branded INOGENI firmware does not get updated when upgrading from VidyoRoom version 3.2.4 to version 3.3.5.
*VidyoRoom HD-100 Revision 4A Only*
GSI-138	VidyoRoom HD-100 Revision 4A systems go into sleep mode while the system is being configured after an image upgrade.
GS-3887	After disconnecting from a call, the VidyoRoom HD-100 Revision 4A system may freeze, which causes a black screen with a green lock to display. The VidyoRoom system may later recover on its own.
GS-3849	When testing the VidyoRoom HD-100 Revision 4A systems for long periods of time, the VidyoRoom system may get into a bad state and cause the GPU driver to crash.
GS-3717	There’s an occurrence where the VidyoRoom HD-100 Rev 4A system became unresponsive during an overnight call test.
GS-3554	In roughly one of 600 attempts, VidyoRoom HD-100 Revision 4A systems experienced a BSOD error upon rebooting and/or after an ungraceful shutdown. If this occurs, press and hold the Power button to shut off the system, and then press the Power button again to power it back on.
GS-3401	eLert devices do not work when connected to the front USB ports on VidyoRoom HD-100 Revision 4A systems. To prevent this issue, use the rear USB ports to connect eLert devices.
GS-3275	Under high temperature conditions, if a tvONE video scaler is connected to a VidyoRoom HD-100 Revision 4A system, the tvONE scaler may reset to factory defaults which would result in the remote site seeing green or black video. If this occurs, manually reset the correct resolution on the tvONE scaler.
GS-2924	If a VidyoRoom HD-100 Revision 4A is re-imaged with a Gen 3 VidyoRoom image, the microphone and speaker volume settings are not maintained.
GS-2238	If there is an active 32-bit VidyoRoom installer on the VidyoPortal that is older than version 3.3.8.0505 and that installer is applied to any VidyoRoom HD-100 Revision 4A system running VidyoRoom version 3.3.x, the VidyoRoom HD-100 Revision 4A systems become inoperable. To prevent this issue, ensure that there are no active 32-bit VidyoRoom installer versions older than 3.3.8.0505 on the VidyoPortal prior to upgrading to VidyoRoom version 3.3.8. If you inadvertently downgrade to an older version on a VidyoRoom HD-100 Revision 4A system, you will need to re-image it from the Recovery Console.
GS-2202	The Restore to Factory Image fails when users click the Restore Factory Image button on the Admin UI when all image files are deleted. If this occurs, reboot locally and upload the image that needs to be applied in the Admin UI or upload the image from the USB drive via the recovery console.
GS-1972	The camera on VidyoRoom HD-100 Revision 4A systems cannot be powered off. If the camera is manually powered off, the VidyoRoom HD-100 Revision 4A resets the camera and powers it on again.
GS-1712	When a Sony D70 camera is connected to an HD-100 Revision 4A, the camera may not come back to its configured position after the VidyoRoom system is rebooted.
GS-1662	If a VidyoRoom HD-100 Revision 4A is re-imaged with a Gen 3 VidyoRoom image, the process takes longer than a standard reboot due to the drivers and older hardware in the HD-100 Revision 4A. In addition, during the reboot, a blank white screen may display for a minute or two.
GS-1574	If a VidyoRoom HD-100 Revision 4A is re-imaged with a Gen 3 VidyoRoom image, the microphone and speaker volume settings are not maintained.
GS-1522	Occasionally, a video capture device is not detected by the On-Screen UI when a VidyoRoom HD-100 Revision 4A is upgraded from a Flex Room image to a Panoroom image. If this occurs, reboot the VidyoRoom system in order for the On-Screen UI to detect the device again. You can then manually select the device.
GS-1422	Occasionally, in very long calls (such as a call that lasts overnight), participants in the conference see frozen video from an HD-100 Revision 4A. If this occurs, disconnect and then re-join the conference.
GS-1324	Unlike other VidyoRoom models, it may take up to ten minutes to upgrade an HD-100 Revision 4A.
GS-1316	If two monitors are connected to an HD-100 Revision 4A and the main display is configured for four tiles, the HD-100 restarts if it joins a conference with more than four participants.
*VidyoRoom HD-230 Only*
GS-2297	If a user of a VidyoRoom HD-230 changes the resolution of a Sony SRG USB camera, that user then has to manually re-select the Sony as the camera device.
GS-2283	The HD-230A and HD-230 images can be uploaded to the VidyoRoom HD-230 system via the Recovery Console.
GS-2231	The Sony SRG USB 3.0 camera does not display 1080p when connected to a VidyoRoom HD-230 system. When configuring 1080p from the OnScreen UI, the self-view does not display and the screen is black.
GS-2228	If the VidyoRoom HD-230 system is unexpectedly shutdown (e.g., power outage), then the connected camera may not be detected by the room system until after rebooting.
*VidyoRoom SE Only*
GS-5455	Users who install the VidyoRemote3 app on an iPad/Android Tablet are unable to connect to a VidyoRoom SE from VidyoRemote3 app if "VidyoRoomSE" is selected. Workaround: The VidyoRemote3 app will connect if users select "VidyoRoom" instead of VidyoRoomSE.
GS-5404	If the Windows screen saver is set on the HP Z2 Mini Z4 VidyoRoom SE System and a call comes in; the system will not wake up from screen saver mode. NOTE: This issue does not occur if the Vidyo screen saver was set with the Appliance Installer.
GS-2504	When a Sony® SRG-120 camera is being used with a VidyoRoom SE, the resolution on the camera cannot be changed to 1080p15.
GS-2499	Occasionally, when using a VidyoRoom SE, the Sony SRG-120 camera stops appearing in the list of cameras after the resolution is changed.
GS-2497	In rare cases, after an ungraceful shutdown, VidyoRoom SE fails to launch. If this occurs, uninstall VidyoRoom SE and then re-install it.
GS-2354	In order for an INOGENI device to work with VidyoRoom SE, the latest chipset drivers, USB 3.0 drivers, and INOGENI drivers must be installed.
GS-2185	After switching from side-by-side mode back to regular mode and restarting the system, a Windows® 10 upgrade notification message appears on top of the self-view and local projection. T his occurs because the cursor is disabled in regular mode; therefore, you must exit the VidyoRoom SE application to close the notification.
GS-2142	Occasionally, when a user launches an app, the app can be opened on the monitor which is already being used by VidyoRoom SE. If this occurs, drag the app window to the other monitor to prevent it from blocking VidyoRoom SE.
GS-1962	The option to change the VidyoRoom SE IP address is available on the Admin UI even though the VidyoRoom SE always inherits the computer’s IP address. If a user attempts to change the IP address via the Admin UI, the VidyoRoom SE will not save the changes.
GS-1498	If VidyoRoom SE is running on a Windows computer where Windows UAC is not disabled, and the user starts an upgrade but takes an hour or longer to respond to the Windows UAC pop-up that asks “Do you want to allow the following program from an Unknown publisher to make changes…”, the VidyoRoom application stops running.

Comments

3 comments

Jodi Sergeant

June 18, 2020 14:44
VidyoRoom version 20.1.1 released on June 18, 2020.
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Jodi Sergeant

October 21, 2019 13:52
Uploaded Release Notes on 10/21/2019.
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Jodi Sergeant

May 22, 2019 13:10
Uploaded Release Notes on 5/21/2019.
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VidyoRoom Family	Windows 10 IoT Version
HD-3C	HD3C-Win64-3_1_2_1101.ffu
HD-3	HD3-Win64-3_1_1_1144.ffu
HD-2	HD2-Win64-3_1_1_1144.ffu

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