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VidyoConnect for Desktop: Releases

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This article describes the new features, functionality, and resolved issues for each of the VidyoConnect™ for desktop releases since 2018. Additionally, this article includes information on upgrading from VidyoDesktop™, platform and browser compatibility, and known issues.

 

2019 Releases


 

VidyoConnect for Desktop: About Version 19.2.1

What's New in This Release 

    • TytoCare Clinician Dashboard Accessible in Google Chrome Without Errors
      • Some clinicians could not start a visit in the TytoCare Clinician Dashboard when using the latest version of Google Chrome and instead received the following message from the Microphone or Camera are Disable pop-up window, "You will not be able to perform an online visit. To enable, click on the icon inside the browser address line. Then click Try Again".
      • Enghouse-Vidyo remedied this issue by providing a dedicated web server to host the TytoCare Clinician Dashboard URL. In doing so, clinicians can now access the TytoCare Clinician Dashboard without issue.
      • For more information, please refer to the Using the VidyoConnect Desktop Application with TytoCare Integration article.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for Desktop version 19.2.1:

VidyoConnect for Desktop Version 19.2.0 - Resolved Issues

Key Summary
NEP-12540

Enhouse Vidyo resolved a TytoCare Clinician Dashboard issue.

 


  

VidyoConnect for Desktop: About Version 19.2.0

In VidyoConnect™ version 19.2.0, we're happy to introduce in-call moderator controls. With this feature, you can quickly and easily perform moderator actions (such as muting the participants' microphones) from within the VidyoConnect desktop application.

In addition, we've added the snapshot notification feature. This feature gives you the security of knowing that you will be notified if a mobile participant takes a snapshot of your video or your shared content during a call.

VidyoConnect version 19.2 is supported in VidyoPortal version 19.1 or later. If you are an on-premises customer, refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

Continue reading for more information about these features as well as for information about issues that we've resolved in this release.

What's New in This Release

      • In-Call Moderator Controls
        • You can now quickly and easily moderate meetings from within the VidyoConnect desktop application. Instead of having to go to a separate web page, you can simply click the Moderate call button to access these in-call moderator functions:
          • Soft mute all participants
          • Soft mute per participant
          • Disconnect per participant or all participants
        • If you prefer to view the moderator controls in a separate browser window, you can still do so simply by selecting the Open in browser option from the "Moderate call" panel. In the browser, there are full moderator controls including hard mute camera and microphone and lock and unlock the meeting.
        • Room owners can create a moderator PIN that will allow other participants to become the moderator. This can be especially useful if you anticipate that you may be late to a meeting or have to leave early.
        • For more information, please refer to the Using the Moderation Capability in the VidyoConnect for Desktop Application article.
      • Local Audio Levels
        • Device Settings now display real-time microphone audio levels.
      • New and Enhanced Window Controls and Positioning
        • To improve overall application usability, you can now:
          • Minimize the window to the taskbar while staying in a call.
          • Maximize the window and then un-maximize to return to the previous window size for full application mode.
          • Click an ESC button to leave a full-screen window to stay in a call or in a share.
          • Receive a warning message if you try to close the app window during a call, rather than getting disconnected from the call.
          • Change the size and position of windows more easily. For example, when starting a call, the app window remains the same size and position as an out-of-call window.
      • Enhanced Mini-View Share Window
        • The Mini-View window now has a minimize button in the title bar and has mute microphone and mute camera buttons.
      • Snapshot Notification
        • If a mobile participant in a call takes a snapshot of you or of the content you are sharing, you will now be notified by either of the following messages: For example, “Nancy Smith” has taken a snapshot of your video., "Nancy Smith” has taken a snapshot of your share.
      • Resolved Issues
        • In this release, we've resolved a number of issues to enhance performance and usability, including the following:
          • We fixed a web proxy issue that, in certain cases, was causing the VidyoConnect desktop application to crash on Windows® 10.
          • We improved the share quality when you start receiving share in a small window and undock the share and maximize it.
          • To avoid confusion, our applications will now consistently use the terminology H.323/SIP endpoints instead of endpoint devices, legacy devices, dial-out endpoints, etc.
        • For the complete list of issues resolved in this release, see the "Resolved Issues" section below.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for Desktop version 19.2.0:

VidyoConnect for Desktop Version 19.2.0 - Resolved Issues

Key Summary
NEP-12531

A security fix was implemented.  

NEP-12465

Users can now enter passwords containing special characters to pair their Tyto devices successfully without generating QR code errors.

NEP-12425 Enghouse Vidyo resolved an issue so that the Logitech PTZ Pro2 camera when set to auto answer and plugged into an ELO touchscreen running VidyoConnect version 19.1 will not self pan randomly without using the FECC controls.
NEP-12295

A SAML login issue was fixed which previously caused the application to use the wrong token and potentially lock the user out.

NEP-12187 Enghouse Vidyo resolved an issue so that the camera can be enabled after the moderator joins in the Lobby Room.
NEP-12143 Enghouse Vidyo resolved an issue so you can now properly pause recordings.
NEP-12137 When using a Mac and sharing a screen, the image is now correctly displayed and not distorted, or cut off, or shifted up.
NEP-12118 During a meeting, users can click the "Invite Participant" button and the search will now display H.323/SIP endpoint contacts.

NEP-12054

NEP-11936

When integrating VidyoConnect with Google Calendar, the system will connect correctly to the calendar after the system wakes up from sleep mode.
NEP-11954 A long screen share delay occurred for remote users and was remedied.
NEP-11951 The recorder button is now accessible when using Waiting Rooms mode (e.g., self owned, not owned, or in group mode).
NEP-11930 Enghouse Vidyo fixed a delay issue that occurred when screen sharing a slide presentation during a conference call. There is no longer a lengthy delay between slides when sharing.
NEP-11898 A Microsoft Outlook calendar sync issue was fixed.

NEP-11813

NEP-10525

A Microsoft Outlook calendar integration issue was resolved. Users now need to click a Start Outlook button from a dialogue message to launch Microsoft Outlook to sync with VidyoConnect. Also, users can dismiss this dialog in the future which will allow VidyoConnect to automatically launch Outlook.
NEP-11773 If you join your own room and click "Invite", all H.323/SIP endpoints will now display in the search.
NEP-11749 Connectivity issues related to VidyoProxy were fixed so now users can  join conferences successfully.
NEP-11730 Enghouse Vidyo fixed an issue so now when sharing a Chrome browser window a drop-down option selected within that window will open correctly; however, may not be visible on the share to other participants. This issue impacted some Windows (versions 10 & 7) and Chrome (versions 69 and 71) users.
NEP-11610 If users are signed in over multiple days; the auth-login token will work correctly and not not require users to input their credentials again.
NEP-11586 Now when an FECC user leaves a call and disables the camera control, the remote participants will not be able to control the FECC (e.g., zoom in and out, etc.).
NEP-11206 Enghouse Vidyo fixed a crash on Windows 10 related to NTLM web proxy configuration.
NEP-11056  Enghouse Vidyo resolved an issue so now when sharing a full screen using a Macbook with a Thunderbolt display, the share no longer lags or freezes for other participants. 
NEP-11034   When logging into the VidyoConnect for desktop application, the login web page will now correctly display a loading spinner rather than this message, "Waiting for the successful login from your browser" as only the token in the back-end is verified. This will occur whether users log into vidyocloud.com or through the VidyoPortal with the "Keep me signed in" option enabled.
NEP-11026   The Password Reset button will display for a local portal authentication type only.
NEP-10524  Users can now enable and disable both their microphones and cameras from within the Moderator Control Meeting page to see and hear correctly when rejoining a room that was previously soft-muted. If rejoining a call now, the soft mute state is not preserved. Previously, if the cameras and microphones were muted, users could not unmute.
NEP-9929   Enghouse Vidyo resolved an issue so that the soft mute works correctly in the Moderator Control Meeting page when recording. Previously, when the soft mute was applied to the camera and microphone and then unmuted, the soft mute was incorrectly re-applied when starting a recording.
NEP-9571 Enghouse Vidyo fixed an issue so that a gray screen no longer displays for participants during a share.
NEP-8143 The VidyoConnect window location logic was fixed where previously the application window displayed on an off screen area and was not visible.
NEP-8014  When accessing the People section of the application to call a contact, the Call button in the interface will remain green if the contact does not answer the call. Previously, the Call button and spinner turned gray incorrectly for a few seconds after leaving an unanswered direct call.
NEP-2823 

When launching the HTML-CM of a public room the following settings now work as expected: “Mute audio and allow participants to re-enable” option and “Disable video and allow participants to re-enable”.

 


  

VidyoConnect for Desktop: About Version 19.1.3

In VidyoConnect version 19.1.3, Vidyo resolved an issue to improve resolution during content share.

What's New in This Release

      • Improved Resolution During Content Share 
        • Sometimes when receiving content share during a call in version 19.1.1 or earlier versions, the share may appear blurry. This was more evident when VidyoConnect was running in a small sized window and the share was undocked to a full screen window.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for Desktop version 19.1.3:

VidyoConnect for Desktop Version 19.1.3 - Resolved Issues

Key Summary
NEP-12399 Vidyo resolved an issue where content share was appearing blurry to some users.

  

 


  

VidyoConnect for Desktop: About Version 19.1.2

In VidyoConnect version 19.1.2, Vidyo resolved an issue so you can now properly pause recordings.

What's New in This Release

      • Pause Functionality Now Works When Recording 
        • In version 19.1.2 of the VidyoConnect for desktop application, clicking the Pause button when recording a video call will properly cause the recording to pause. Previously, when you clicked Pause, the recording would incorrectly continue to record.

Getting More Information About TytoCare Integration

If you'd like to get additional details about TytoCare integration:

      • Refer to the Using the VidyoConnect Desktop Application with TytoCare Integration article for information about how to set up and use the TytoCare integration with your VidyoConnect desktop application.
      • Refer to the Configuring TytoCare Integration article for information about how to enable TytoCare integration in the Super Admin portal and then configure it in each Tenant Admin portal. Note that TytoCare integration requires VidyoConnect version 19.1.0 or later as well as VidyoPortal™ version 18.4.0 or later.
      • Please contact our Sales team at sales@vidyo.com if your healthcare organization is interested in learning more about TytoCare integration.

Resolved Issues

The following table lists the resolved issue in VidyoConnect for Desktop version 19.1.2:

VidyoConnect for Desktop Version 19.1.2 - Resolved Issues

Key Summary
NEP-12071 Vidyo fixed an issue so now when you record and then click "pause" in the VidyoConnect for desktop application using version 19.1.2, the system will display as "paused" and will actually "pause" the recording. Previously, when you clicked pause, the system would not pause and incorrectly continue to record.

  

 


 

VidyoConnect for Desktop: About Version 19.1.1

VidyoConnect™ version 19.1.0 introduced TytoCare™, a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician. When used in conjunction with the VidyoConnect desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing.

In VidyoConnect version 19.1.1, we've enhanced the TytoCare integration workflow and we’ve made it easier for users to troubleshoot TytoCare issues.

What's New in This Release

      • Detecting In-Progress Tyto Exams
        • When a Clinician user attempts to start a new Tyto exam, the VidyoConnect application now detects if any Tyto exams are currently in progress. This avoids the scenario where the Clinician is prevented from starting a new exam because a previous exam was accidentally left open (which could occur, for example, if the Clinician is dropped from a direct call).
      • Exposing Tyto Server Error Codes
        • To enable you to troubleshoot more effectively, TytoCare-related error messages now include the Tyto server error codes.

Getting More Information About TytoCare Integration

If you'd like to get additional details about TytoCare integration:

      • Refer to the Using the VidyoConnect Desktop Application with TytoCare Integration article for information about how to set up and use the TytoCare integration with your VidyoConnect desktop application.
      • Refer to the Configuring TytoCare Integration article for information about how to enable TytoCare integration in the Super Admin portal and then configure it in each Tenant Admin portal. Note that TytoCare integration requires VidyoConnect version 19.1.0 or later as well as VidyoPortal™ version 18.4.0 or later.
      • Please contact our Sales team at sales@vidyo.com if your healthcare organization is interested in learning more about TytoCare integration.

Resolved Issues

The following table lists the resolved issues in VidyoConnect for Desktop version 19.1.1:

VidyoConnect for Desktop Version 19.1.1 - Resolved Issues

Key Summary
NEP-11940 Fixed a privacy issue where, in VidyoConnect meetings where the muteCameraOnJoin=true custom invocation string was set and the Waiting Room feature was enabled,  the camera was not muted even though the UI showed it as muted.
NEP-11932 Fixed an issue where the active speaker’s tile occasionally switched back and forth with a non-speaking participant's tile when two or more remote participants were not muted and were producing low background noise.
NEP-11830 Fixed an issue where the incorrect VidyoConnect version number was displayed when viewed using Mac OS.

 

 


 

VidyoConnect for Desktop: About Version 19.1.0

 

VidyoConnect™ is Vidyo's enterprise meeting solution for team collaboration. It offers a unified experience across desktop, WebRTC, and mobile devices. This article describes version 19.1.0 of the VidyoConnect desktop application.

What's New in This Release

      • TytoCare Integration
        • TytoCare™ is a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.
          • When used in conjunction with the VidyoConnect desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing. The integration enables the TytoCare solution to act as a robust extension of the remote clinicians’ diagnostic capabilities by allowing them to see and speak with patients while conducting virtual stethoscope, otoscope, skin, and other basic medical exams. Combined, the TytoCare Professional (TytoPro/TytoClinic) solution and the Vidyo telehealth solution provide a single cohesive workflow for telehealth providers.
          • For more information, refer to the Using the VidyoConnect Desktop Application with TytoCare Integration article.
        • The TytoCare integration requires VidyoConnect version 19.1.0 as well as VidyoPortal™ version 18.4.0.
          • To use the TytoCare integration, you must enable it in the Super Admin portal and then configure it in each Tenant Admin portal as described in the Configuring TytoCare Integration article.
        • If your healthcare organization is interested in using the TytoCare integration features, please contact our Sales team at sales@vidyo.com.
      • New Settings Layout
        • The VidyoConnect desktop application settings has a fresh new look! You can still find the Settings button SettingsButton..png at the top right corner of the application, but it will now open a tabbed window that consolidates General settings, Audio/Video settings, Account details, Integrations (including calendar), About details, and Help details (including generating logs for troubleshooting).

          GeneralSettings.png
      • macOS® Mojave Camera/Microphone Permissions Reminder

 

Resolved Issues

The following table lists the resolved issues in VidyoConnect for Desktop version 19.1.0:

VidyoConnect for Desktop Version 19.1.0 - Resolved Issues

Key Summary
NEP-11616
and
NEP-11380
Fixed an issue where a user would sometimes be unable to join a meeting after clicking on the Join button from a calendar notification.
NEP-11458 Fixed an issue where a guest user’s camera mute status may be incorrectly reflected after network disconnection and reconnection.
NEP-11323 Fixed an issue where muting all microphones via the Control Meeting page caused the camera to turn on for participants whose cameras were muted because their room profile was set to “NoAudioAndVideo” via the setRoomProfile API.
NEP-11170 Fixed an audio cut-out issue related to keyboard noise suppression.
NEP-11159 Fixed an issue where the “Moderate call” button did not always appear on the UI right away when a room owner joined a call.
NEP-10562 Fixed an issue where a contact could not be deleted if the contact and his/her room had been added together as favorites and the room was deleted first.
NEP-10549 Fixed audio distortion issues with the Logitech H390 headset.
NEP-9305 Fixed a memory leak issue.
NEP-9077 Fixed an issue with installing the VidyoConnect application when Windows 10 version 1709 with Mandatory ASLR was set to On by default.

  


  

2018 Releases


 

VidyoConnect for Desktop: About Version 18.5.1

 

VidyoConnect™ is Vidyo's enterprise meeting solution for team collaboration. It offers a unified experience across desktop, WebRTC, and mobile devices. This article describes version 18.5.1 of the VidyoConnect desktop application.

What's New in This Release

Resolved Calendar Integration Issues with Outlook®

      • VidyoConnect for Desktop users should now be able to successfully sync their Outlook calendars with VidyoConnect. This includes the latest version of Microsoft® Outlook 2016, Microsoft Outlook 2013, and Microsoft Office 365®.
      • The following table lists the versions of Outlook we have tested with VidyoConnect on Windows 10 64-bit and Windows 7 32-bit:

        Windows 10 64-bit Windows 7 32-bit
        Office Professional Plus 2016 16.0.4738.1000 64-bit

        Outlook 2010
        14.0.7224.5000 32-bit

        Outlook 2016
        16.0.4738.1000 32-bit

         

        Microsoft Office Standard 2010 14.0.7224.5000 64-bit

         

        Office 365 Business Essentials
        1803.9126.2315 32-bit

         

 

Vidyo support for Microsoft Office updates follows the Semi-Annual Channel for twice-a-year updates in January and July (https://docs.microsoft.com/en-us/deployoffice/overview-of-update-channels-for-office-365-proplus#BKMK_SAC).

 

Resolved Issues

The following table lists the resolved issues in VidyoConnect for Desktop version 18.5.1:

VidyoConnect for Desktop Version 18.5.1 - Resolved Issues

Key Summary
NEP-11484,
NEP-11407,
and
NEP-11094
Vidyo resolved an issue where VidyoConnect for Desktop users running Microsoft Outlook 2016, Microsoft Outlook 2013, or Microsoft Office 365 were unable to sync their Outlook calendars with the VidyoConnect application.

  


 

VidyoConnect for Desktop: About Version 18.5.0

 

What's New in This Release

Add Legacy Endpoints to Your Favorite Contacts

      • If you often use the VidyoConnect application to call the same legacy H.323/SIP/Telephony endpoints, you can now add those endpoints as favorite contacts in your VidyoConnect Contacts list.
      • To add an endpoint as a favorite, search for the legacy contact using the Search bar, and then click star.png next to their alias in the results.
      • For example, let's say you often call your customer's Polycom system, which has an alias of "Polycom Legacy Device" in your VidyoConnect application. Search for "Polycom", click the star.png that appears next to "Polycom Legacy Device", and then it will appear as a favorite in your Contacts list every time you use the VidyoConnect app.

call.png

      • You can dial out to the legacy endpoint by clicking the CALL button.

call_2.png

      • To remove a legacy endpoint contact, simply click the star next to 'Remove from my contacts' or click the that appears next to the contact under Search results.

Guest User Access to Digital Stethoscopes

      • The digital stethoscope feature has been available since VidyoConnect version 18.3.0 and VidyoPortal version 18.3.0.
      • Previously, the digital stethoscope feature was restricted to registered users, whereby patient-side users (a.k.a., "stethoscope owners”) were required to be signed in in order for remote physicians to access the stethoscope audio during a VidyoConnect call. Now, both patient-side users and physician users are allowed to access the stethoscope feature as guest users.
      • For more information, please refer to the Using the VidyoConnect Digital Stethoscope Feature article.

 

Resolved Issues

The following table lists the resolved issues in VidyoConnect for Desktop version 18.5.0:

VidyoConnect for Desktop Version 18.5.0 - Resolved Issues

Key Summary
NEP-11234 Vidyo resolved an issue so that an admin can now globally mute a conference room and all participants including those who join after the global mute will show as "muted" in the participants list. Prior to this fix, users joining after the global mute was applied would not always display as muted.

 


 

VidyoConnect for Desktop: About Version 18.4.0

 

VidyoConnect™ is Vidyo's enterprise meeting solution for team collaboration. It offers a unified experience across desktop, WebRTC, and mobile devices. This article describes version 18.4.0 of the VidyoConnect desktop application.

What's New in This Release

Auto Answer 

      • This feature allows users and admins to configure their VidyoConnect desktop application to automatically answer incoming calls.
      • Once enabled, whenever you receive an incoming call, the VidyoConnect UI will display a message for three seconds indicating who is calling you. If you do not manually answer or decline the call within three seconds, the VidyoConnect application will automatically answer and connect you to the call.

        IncomingCallIndication.png
      • For security reasons, this feature requires that you are signed in and that your desktop system is awake. Auto answer is disabled for guest users and when your system is locked or in sleep mode.
      • User selection is saved per portal and user account, allowing multiple users using the same desktop system to set different auto answer preferences.
      • You can enable auto answer in any of the following ways:
        • Device Settings - On the VidyoConnect landing page, click settings.png and open Device Settings.

          DeviceSettings.png

          Select the Automatically answer incoming calls checkbox to enable the feature.
        • Custom Invocation - With Custom Invocation, you can customize the VidyoConnect client and invoke application features like auto answer. For more information, refer to the Using Custom Invocation article.
          • To enable the auto answer feature, set Custom Invocation with the autoAns argument. Doing so will override any previous user or Microsoft Installer (MSI) setting.
          • Prior to this release, the only way to enable auto answer was by using Custom Invocation.
        • MSI - This applies only for system administrators managing Windows install bases. To enable or disable the auto answer feature, use the AUTOANSWER install parameter value, which is saved in the registry under local machine (HKLM) and overrides the user settings.
          • If the parameter is not passed, auto answer is DISABLED, and users may change/enable the feature in their Settings.
          • If parameter is passed = 0, auto answer is DISABLED, and users may NOT change/enable the feature in their Settings.
          • If parameter is passed = 1, auto answer is ENABLED, and users may NOT change/disable the feature in their Settings.

Auto Start

      • This feature allows users and admins to configure the VidyoConnect application to automatically launch whenever their desktop system reboots.
      • User selection is saved per portal and user account, allowing multiple users using the same desktop system to set different auto start preferences.
      • You can enable auto start in any of the following ways:
        • Device Settings - On the VidyoConnect landing page, click settings.png and open Device Settings.

          DeviceSettings.png

          Select the Launch VidyoConnect when my computer starts checkbox to enable the feature.
        • MSI - This applies only for system administrators managing Windows install bases. To enable or disable the auto start feature, use the AUTOSTART install parameter value, which is saved in the registry under local machine (HKLM) and overrides the user settings.
          • If parameter is passed = 1, auto start is ENABLED, and users may NOT change/disable the feature in their Settings.
          • If parameter is passed = 0 or is not passed, auto start is DISABLED, and users may change/enable the feature in their Settings.
          • With the introduction of this new parameter, we are deprecating the use of the previous install parameter DISABLEAUTOSTART. This also changes the default behavior whereby a VidyoConnect application installed via MSI will now, by default, not launch at system startup.

Digital Stethoscope

      • The digital stethoscope feature is available beginning with VidyoConnect version 18.3.0 and VidyoPortal version 18.3.0.
      • The supported stethoscope is the Thinklabs One. For more information, please refer to the Using the VidyoConnect Digital Stethoscope Feature article.

 

Resolved Issues

The following table lists the resolved issues in VidyoConnect for Desktop version 18.4.0:

VidyoConnect for Desktop Version 18.4.0 - Resolved Issues

Key Summary
NEP-11057,
NEP-10850
Fixed an issue where VidyoConnect for Desktop running on Windows 10 machines with non-English characters in the machine name had trouble rendering video tiles for both self-view and remote participants.
NEP-11050 Fixed an issue where moderators saw VidyoGateway participants’ names in quotation marks if the moderator joined a call after dial-in participants had already joined.
NEP-11034 In certain SAML login scenarios where the user receives a valid token from the portal for X hours, the message “Waiting for the successful login from your browser” has been replaced by a loading spinner while the system validates the token.
NEP-11014,
NEP-10989
Fixed an issue where VidyoConnect desktop endpoints could not successfully accept direct calls from VidyoRoom.
NEP-10985 Fixed an issue where the VidyoConnect application prevented the user’s computer from going into sleep mode or turning off the display.
NEP-10920 Fixed a typo in the VidyoConnect v18.3.0.5107 browser.log file so that 'participant id' is now spelled correctly.
NEP-10907 Fixed an issue where the user could not see the remote participants’ video during a call.
NEP-10481 Added a new “Cancel and go back” button on the guest join page to allow guest users to go back and retrieve an access code/PIN before entering a call.
NEP-10272 Fixed an issue where SAML users were getting an "oops" message in a second browser tab after logging in.
NEP-10171 Fixed an issue where the user received the “It seems you’re offline” message in a call despite having a working internet connection.
NEP-9210 Fixed an issue that caused users to be unable to see all the participant tiles for approximately one minute during a call.

 

 


Upgrading From VidyoDesktop

If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please contact your customer success manager (CSM) or email customersuccess@vidyo.com.

We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

 


Compatibility

Platform and Browser Compatibility

The following table defines the compatibility between VidyoConnect version 19.1.2 and OS platforms.

 

Compatible Windows®
Platforms
Compatible Mac®
OS X Platforms
Windows 7 32-bit and 64-bit

Mac OS X 10.14.x

Windows 10 32-bit and 64-bit

Mac OS X 10.13.x

 

The tables above reflect Vidyo’s current test matrix. Other platforms and browsers may also work, but they are not officially supported.

 

Portal Compatibility for On-Premises VidyoConnect Customers

If you are an on-premises customer, refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

 


Known Issues

The following table lists the existing known issues for the VidyoConnect for desktop application.

VidyoConnect for Desktop - Known Issues
Key Summary
NEP-11906

A TytoCare device displays in the call after it is unpaired whether  users rejoin the call or join another room. The Tyto devise should not display after being unpaired. 

NEP-11501

If Outlook 2010 is not running when a user clicks + on the Meetings tab to schedule a meeting, the VidyoConnect application is unable to schedule the meeting.

To avoid this issue, ensure that Outlook 2010 is running before attempting to schedule a meeting.

NEP-11366 The VidyoConnect application may crash if the camera is unplugged while it is being initialized or while joining a call.
NEP-11365 If a logged-in user gets a notification from VidyoConnect that an update for the application is available, and then that user opens a guest link from Safari, the guest link doesn’t open in the same VidyoConnect window; instead, a new VidyoConnect window opens and the application does not update after restart.
NEP-11188 When using Windows 7 or 10 64-bit, clicking "Quit VidyoConnect" does not quit the application if it is the first time VidyoConnect is being used after it was installed via the Admin installer.
NEP-11158  If a VidyoConnect user has two monitors and shares the second monitor, the correct monitor is shared; however, VidyoConnect does not properly display a blue frame around the second monitor to indicate that it is being shared.
NEP-11070 

When the VidyoConnect for Desktop application is launched on a Windows laptop that is connected to an Aastra 6725ip phone, the phone lights up red to show that it is in use, the UI displays "Computer Audio in Use", and the phone icon switches to busy.

If this occurs, quit VidyoConnect to cause the phone to return back to its normal state.

NEP-11026 The "Password Reset" button may inadvertently appear when using the VidyoConnect client on an LDAP tenant. If this button is pressed, nothing will occur since the button should not be displayed for these clients.
NEP-11021 After the loudest speaker in a call switches to different participants a few times, the VidyoConnect application may begin to incorrectly indicate who the loudest speaker is.
NEP-10909 If a room name consists of two or more words, the spaces between the words change to underscores when the VidyoConnect application is refreshed.
NEP-10846  If a meeting invitation is generated from a contact's details page, the invitation cannot be sent.
NEP-10818 If one participant in a VidyoConnect call momentarily disconnects while another participant changes their peripheral devices, the participant who disconnected may not receive audio, video, and chat messages from the participant who switched devices, nor will they receive indication that there was a connection issue.
NEP-10798 The activity indicator is enabled on HP Webcam HD 2300 while in a call with muted audio and video and should show the camera is not in use.
NEP-10791 Users are not able to connect their Exchange calendar when using 32-bit VidyoConnect installed using MSI on a 64-bit OS.
NEP-10765 The recording URL is displayed for the admin after the recording is stopped.
NEP-10610 When a user with a controllable camera (camera owner) mutes or unplugs the camera while it is being remotely controlled, the user is dropped from the call with a frozen app screen.
NEP-10595 While a user is in a multi-participant call and CPU constrained, VidyoConnect resource manager now takes a few minutes longer to drop video tiles.
NEP-10546 User doesn't see invitation to the call after acknowledging the Login Banner.
NEP-10526 The shortcut for the VidyoConnect application does not appear on the desktop or in the Start menu of restricted users who were installed via the admin installer by an admin user.
NEP-10525

If a user quits the Outlook application, the VidyoConnect application will be  unable to sync with the Outlook calendar and will display the “There was a problem syncing with your meeting calendar" error message. In order for the  calendar integration to work, the user needs to relaunch Outlook, restart VidyoConnect, and then reconnect the Outlook calendar. 

To successfully sync your Outlook calendar with the VidyoConnect application, you must keep the Outlook application open.

NEP-10520
and
NEP-8256
If a legacy endpoint is invited and then disconnected from the Control Meeting page, the DTMF dialer continues to display in the left panel and DTMF tones continue to be sent.
NEP-10395 An admin who was invited to the meeting cannot invite other users.
NEP-10282 MSI: Uninstall does not remove VidyoConnect files.
NEP-10280 Occasionally for Lenovo T440P machines running Windows 7, the audio devices fail to work after the computer resumes from sleep mode.
NEP-10258 iFrames from another tenant are displayed if user was previously logged in to the other tenant.
NEP-10081 'Setup is loading' pop up is displayed in English.
NEP-9746 When using the whiteboard feature, if a user selects the Text tool, types some text, and then undocks their laptop, the text is not saved on the whiteboard.
NEP-9689
and
NEP-8208
In certain cases (such as when using Windows 7 or when the OS language is set to a language other than English), if a PowerPoint presentation is shared in Edit mode and then the user starts the slide show, the presentation does not switch to Slideshow mode but rather remains in Edit mode.
NEP-9636 When the network gets disconnected on a PC with a VirtualBox installed, the appropriate message “To report the problem, you can generate logs to send to technical support” is not displayed.
NEP-9545
and
NEP-9047
When using the Text tool on the whiteboard, various issues may occur. For example, the text box cannot be resized after the user types a few lines of text and the layout of the text in the text box may change when the user exits from the text box.
NEP-9313 When using the whiteboard feature, if a user selects to draw using the triangle, the cursor does not quite align properly with the triangle.
NEP-8770 When using the whiteboard feature, if a user creates a page and gives it a title, but then uses “undo” and “redo” a number of times, the page loses its title.
NEP-8426 If a user calls another user, but then the called user leaves the conference right after clicking the Answer button, the conference remains in progress on the caller’s side, the participant counter shows 0, and the caller can’t leave the conference.
NEP-8330

If a user clicks “Join” to join a call and then downloads the client, the user will be unable to log in as a guest if auto login is enabled and they have an expired access token.

When this occurs, the login page appears and the user can log in using their username and password.

NEP-8228

When using VidyoConnect on Windows, using the PrintWindow function occasionally causes VidyoConnect to hang.

If this occurs, either restart Windows or find the application that is causing PrintWindow to hang and close it.
NEP-8131 Closing the VidyoConnect window doesn’t prevent a user from joining a call. Therefore, if a user clicks to join a room and then closes the VidyoConnect window, that user will actually join the call.
NEP-8107 If all the participants in the call have muted their cameras, the VidyoConnect screen is blank until someone speaks.
NEP-7803

For users with muted audio who dial out to a legacy endpoint, the application is unable to send DTMF tones.

NEP-7745

If a Windows 10 user who has the VidyoConnect app installed opens the Start menu, searches for “Apps and features”, and then enters VidyoConnect as the app that they want to uninstall, the VidyoConnect uninstaller does not launch; instead, the User Account Control dialog box displays.

If this occurs, manually launch the VidyoConnect uninstaller from the from %LOCALAPPDATA%\VidyoConnect folder.
NEP-7743 When using web proxy with basic authentication, the VidyoConnect application cannot connect to Google Calendar.
NEP-7299 If a room owner mutes all the cameras and microphones via the Control Meeting page and then goes back to the VidyoConnect interface and unmutes himself/herself, the Control Meeting page continues to show that the room owner is muted.
NEP-7250 Some default Windows apps, such as Photos, Calendar, and Groove, do not appear in the application share list.
NEP-7212 When using the Outlook Add-on, the erroneous error message “There was an error connecting to portal. Internal Server Error (500)” appears when a user tries to create a meeting using a deleted or disabled room.
NEP-6939
and
NEP-4136

Joining calls is not possible if web proxy is enabled with authentication after logging in. This still occurs even after removing the web proxy.

If this occurs, log out and then log back in. 

NEP-6836 When guest users or web browser users join a call with their cameras and microphones muted, they see audio-only tiles on the VidyoConnect in-call screen.
NEP-6706 The “Joining the call” message continues to display for three to four seconds after all the video tiles appear.
NEP-6431 When a user has more than one display and shares a PowerPoint slideshow when Presenter View is enabled, both the slideshow and Presenter View are shared.
NEP-6250 If a voice-only user who has no camera joins a call, the notification in the Participants list erroneously states "This user's camera is unavailable" rather than stating that the user has no camera.
NEP-6082

When a new meeting is created, Outlook crashes one time after each clean installation of VidyoConnect on Windows 10 32-bit with Microsoft Outlook 2016.

NEP-6000

If a user has the room details page open at the same time the admin sets a PIN for the room, when the user clicks the Join button, they will not be asked to enter the PIN nor will they be able to join the room.

If this occurs, re-open the room details page. You will then be asked to enter the PIN.
NEP-5956 If a monitor is shared from a Mac, the other participants in the conference see the shared monitor but they also see the highlighted borders and the Share icon.
NEP-5926

If a conference participant selects an application to share and then minimizes the application, that participant’s view will appear as if they are sharing the content, but the remote users will not see the shared content.

NEP-5622

When using a Mac and sharing content, occasionally the “This video will resume when the remote connection improves” may appear on the tile that is displaying the shared content.

NEP-4921 If a user’s camera is being used by an application other than VidyoConnect, and then the user joins a call with VidyoConnect, that user will not see a notification that their camera is in use by another application.
NEP-4801 Due to an OS limitation, while a participant is sharing their screen, the green outline that appears around the shared content does not include the taskbar even though the other conference participants can actually see the taskbar.
NEP-4313 Due to a limitation in Outlook on a Mac, when a meeting is scheduled via VidyoConnect on a Mac, the attendees’ availability information does not appear.
NEP-4047 Echo can be heard for approximately one second after a headset is disconnected from a MacBook Pro or a MacBook.
NEP-3890 When a user loses their network connection before accepting an incoming direct call, the ringing continues until the call times out.
NEP-3827 No notification is displayed to the caller when they initiate a direct call if they are using a portal where Scheduled Rooms have been disabled.
NEP-3685 The incorrect CDR call completion code displays when the call is ended by the caller.
NEP-3684 Incorrect CDR entries display when an incoming call times out.
NEP-3676 Incorrect CDR entries display when an outgoing direct call is cancelled.
NEP-3657 The “Invite this user” button only appears near a contact’s name on the Contacts list when the cursor hovers over that contact’s name.
NEP-3648 If a call is initiated from the Missed Call notification, VidyoConnect places the call even if the person being called is offline.
NEP-3635 If a user returns a call to a second user from the Missed Call notification at the same time the second user is calling them again, the incoming call notification still appears.
NEP-3467 If the network is slow and a user is the first participant to join a call, the user sees a “[username] has joined the conference” message instead of the “You’re the only person in the call” message.
NEP-3187 If a user has more than one display and shares the main display, the video window does not move to the non-shared display.
NEP-3112 When all UDP and TCP ports are blocked except for ports 80 and 443, logging in to the VidyoConnect application and joining calls with VidyoConnect takes between 15 and 30 seconds longer than when the UDP and TCP ports are not blocked.
NEP-3077 Network changes and user/tenant information retrieved from the portal is not refreshed after login is completed.
NEP-2823 If a user launches the HTML Control Meeting page of a public room, selects the ‘”Mute audio and allow participants to re-enable” option from the Control Meeting page, unmutes locally from VidyoConnect, and selects the “Disable video and allow participants to re-enable” option from the Control Meeting page, both the audio and video are disabled.
NEP-2665 If a user clicks the Moderate button more than one time while in the same room, that user is prompted to enter their username and password again.
NEP-2657 When two or more users start sharing content simultaneously, none of the shared content is displayed.
NEP-2308 If the VidyoConnect application is installed on a system that already has another Vidyo product installed, the number of installs increases by one on the Super and Admin Portal System License pages.
NEP-2129 If a Tenant admin changes the name of a room, VidyoConnect users do not see the new room name in the UI until they log out and log back in.
NEP-1545 The list of applications available to share shows multiple thumbnails for Microsoft Office for Mac applications.
NEP-1069 When using a Mac and sharing a document from one application with several instances available for sharing (e.g., two Word documents and two PowerPoint presentations); the selected document should display in the foreground and be marked as highlighted. Instead, the selected application does not display in the foreground and the highlighted area floats on the screen.
NEP-347 If an update is made to a contact’s information (such as the first or last name, email address, etc.), the information doesn’t appear on the VidyoConnect user interface until the application is restarted.

 

Content Sharing Known Limitation

The following table lists the lists the known OS limitation when sharing content with VidyoConnect:

Content Sharing Known Limitation
OS Limitation
Windows 10 and 8.1

Universal Window Platform (UWP) applications that are displayed in a window on the desktop cannot be shared.

Applications that render all or part of their window’s content using Microsoft DirectComposition, such as Chrome 50 and Firefox 46, cannot be shared. Instead, the user must share the entire display.

 

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