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VidyoPortal and VidyoRouter Version 19.1.0: General Availability Release

Vidyo is Pleased to Announce VidyoPortal™ and VidyoRouter™ Version 19.1.0

In VidyoPortal and VidyoRouter version 19.1.0, we've made improvements to the TytoCare integration for our healthcare customers, we've updated some of the icons on the Control Meeting page, we've added support for direct dialing to our Custom Invocation feature, and we've resolved a number of issues that notably enhance security. 

What's New in This Release?

TytoCare™ Integration Improved Error Messages and Logs

TytoCare is a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician. When used in conjunction with the VidyoConnect™ desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing.

In VidyoPortal and VidyoRouter version 19.1.0, we've improved the TytoCare integration by:

  • Adding more informative error messages. For example, we now display the relevant error codes when the Connection Test is run.
  • Adding more details to the TytoCare Audit and App logs. For example, we now log the HTTP status codes for all Tyto REST API calls.

NOTE:  The TytoCare integration requires version 18.4.0 or later of the VidyoPortal and VidyoRouter as well as version 19.1.0 or later of the VidyoConnect desktop application. If you are an on-premises customer, refer to the Configuring TytoCare Integration article for information about how to configure your VidyoPortal Super Admin and Tenant Admin portal for TytoCare integration.

Control Meeting Page Icon Updates

The Control Meeting page enables you to control meeting functions, such as disconnecting participants, muting participants, adding PINs, and more.

  • The Control Meeting page that you access from the VidyoPortal now includes the same icons that you will see in version 19.2.0 and later of the VidyoConnect application. For example, we've updated the icons that enable you to disable video  and mute audio  for all participants without allowing them to re-enable.

Custom Invocation Support for Direct Dialing

Custom Invocation enables third-party partners and developers to customize the VidyoConnect client and invoke it from their platform. With version 19.1.0, Custom Invocation now supports:

  • Directly dialing online users. Applications integrating with the VidyoConnect app can now embed the direct-dial links for registered users in the VidyoPortal and use those links to initiate direct-dial video calls. For more information about how to enable this workflow, refer to the "Direct Dial Parameter" section of the Using Custom Invocation article.
  • This feature requires version 19.2.0 or later of the VidyoConnect application.

Resolved Issues

In this release, we've resolved a number of issues, including many issues that enhance security and usability, such as this:

  • We've corrected an issue with orphaned records that occurred on the Control Meeting page. Prior to this fix, the display names of participants would turn into orphaned records 10 to 15 minutes after they joined a call. Since these records could no longer be referenced in the database, call moderators were unable to mute the participants' microphones or speakers or disconnect the participants from the calls via the Control Meeting page.

Want More Info?

If you'd like to get additional details about this release and the known and resolved issues, refer to the VidyoPortal and VidyoRouter: About Version 19.1.0 article on the Vidyo Help Center.

What's Next?

  • If you're a cloud customer, you don't need to take any action; Vidyo has upgraded your VidyoPortal and VidyoRouter to version 19.1.0 for you.
  • If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the Portal and Router Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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