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Connecting to a VidyoConnect, VidyoDesktop, or VidyoMobile Call as a Registered or Guest User

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This article describes how to connect to VidyoConnect™, VidyoDesktop™, and VidyoMobile™ using a desktop application, browser, or mobile device as a registered or guest user. If you are using VidyoWeb™, you can only access as a guest user.

Registered and guest users are defined below:

  • Registered users have the VidyoConnect, VidyoDesktop, or VidyoMobile application installed on their computer or mobile device, and have a username and password associated with the application(s). When they receive a link to log in to the VidyoPortal™ to join a video meeting, they are eligible to log in as authenticated users.
  • Guest users are unregistered users who don’t have any of the Vidyo applications installed on their computer or mobile devices; however, they can join video meetings to which they are invited by a registered user.

Use the table below to determine how to connect as a registered or guest user based on the application chosen and whether you are using a desktop application, browser, or mobile device.

Desktop and Mobile Software Matrix for Registered and Guest Users

If you
have this
application...
And you are using it on this...  As a REGISTERED
user, you'll connect to the call with...
As a GUEST user, you'll connect to the call with...

VidyoConnect 

 

Desktop App

VidyoConnect for Desktop

VidyoConnect for Desktop

Browser

VidyoConnect for WebRTC (for Chrome and Firefox only)

VidyoConnect for WebRTC (for Chrome and Firefox)

OR

You will be asked if you would like to download VidyoConnect for Desktop (for all other browsers)

Mobile Device

VidyoConnect for Mobile VidyoConnect for Mobile

VidyoDesktop or VidyoMobile

AND

VidyoWeb Plugin Versions 3.x.x and 1.x.x (for guest users only)

 

 

 Desktop App

VidyoDesktop

VidyoDesktop 

Browser

VidyoDesktop 

VidyoConnect for WebRTC (for Chrome and Firefox)

OR

VidyoWeb Plugin for WebRTC (for Chrome, Firefox, and IE) 

OR

VidyoDesktop  

Mobile Device

VidyoMobile

VidyoMobile  

 

 

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