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VidyoEngage Version 18.4.1: General Availability Release

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Vidyo Is Pleased to Announce VidyoEngage Version 18.4.1 General Availability and Maintenance Notification for February 22, 2019

VidyoEngage offers advanced end-to-end workflows and high-impact video experiences for your agents and customers, resulting in increased customer advocacy and quicker resolutions to problems and tasks. With the release of VidyoEngage version 18.4.1, Vidyo  focused on resolving issues and implementing features to improve usability and performance. For more information, continue reading below. 

Additionally, Vidyo will be performing maintenance on the VidyoEngage service as well as upgrading VidyoEngage to version 18.4.1 on  February 22, 2019

When Is the Maintenance?

Our team will be performing maintenance and upgrading to VidyoEngage version 18.4.1 during the following time:

  • Maintenance Start: Friday, February 22nd, 11:00 p.m. UTC (6:00 p.m. EST)
  • Maintenance End: Friday, February 22nd, 11:15 p.m. UTC (6:15 p.m. EST)

You will experience a service interruption during this time period. 

What's New in This Release?

French Language Support for Android™ and iOS Devices

  • If you speak French, you can now enjoy viewing the VidyoEngage application in the French language on your Android or iOS device (as long as French is selected as the OS language of the device).  More languages will be supported in future releases.

Tenant Admin Usability Enhancements for Managing Profiles

  • New Schedule Landing Pages for Android and iOS
    • Vidyo now offers two new Schedule Landing pages that can display on either Android or iOS devices when you configure this in the "Schedule Page Layout" field on the Agent Profile page. The two Schedule Page Layouts are: 1.) Default 1 or 2.) Option 1 with applicable URL "Schedule_Call_Client".
  • Attachment File Name Customization
    • You can now use the Agent Profile page to easily and quickly customize the file names of  email attachments, as well as the subjects and bodies of your emails. 

Agent Client Usability Enhancements 

  •  VidyoEngage now supports hyphenated surnames. Therefore, if any of your customers have hyphenated names (such as Lloyd-Atkinson), you no longer need to be concerned about how to properly enter them. 
  • Using the Schedule tab, you can now invite specific agents only, invite only agents with specific skills, or invite both specific agents and agents with specific skills. 

Want More Info?

If you'd like to get additional details about this release and the known and resolved issues, refer to the VidyoEngage: About Version 18.4.1 article on the Vidyo Help Center.

What's Next?

Vidyo will upgrade your VidyoEngage cloud instance  on February 22, 2019 and you will experience a 15-minute service interruption during the maintenance window.  Please share this upgrade information with your users and direct them to the Using VidyoEngage Tenant Admin section of the Vidyo Help Center to learn more.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at support@vidyocloud.com.
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoEngage!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3
Email    support@vidyocloud.com

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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