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Issue Joining Conferences When Using VidyoClient Version 3.5.14 and VidyoMobile 2.4.5 with Some US LTE/4G Providers

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When using some U.S. based TMobile® LTE/4G providers with VidyoClient™ 3.5.14 for mobile development and VidyoMobile™ for iOS 2.4.5; authenticated (logged in) users may have issues joining conferences when clicking Guest meeting links.

Products and Versions Affected

  • VidyoMobile™ for iOS version 2.4.5 
  • VidyoClient 3.5.14 for iOS and Android™ API development

Workarounds

  • Join the mobile call as a Guest via LTE/4G
  • Join the mobile device via Wi-Fi network

Next Steps

Vidyo is working with the providers and addressing the underlying root cause of this problem. Once an optimal solution is discovered and/or a release is imminent; Vidyo will provide details in this alert notification.

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