This article contains the following sections:
The following tables define the compatibility between the VidyoEngage™ for Genesys Adapter, operating systems, specific platforms, browsers, and Genesys components.
Vidyo WDE Plugin
| Component | Version |
|---|---|
| Operating System Desktop | Windows 7 64-bit Windows 10 64-bit |
| .NET Framework | 4.5 4.6 |
| Genesys Platform |
CIM version 8 eServices 8.5 Interaction Server 8.5.100.18 Orchestration Server 8.1.400.45 TServer SIP 8.1 GMS 8.5 |
| Workspace Desktop Edition* |
8.5.130.xx |
| Workspace Desktop Edition SIP Endpoint |
8.5.1.xxx |
* Check VidyoEngage for Genesys: About Version 18.4.0.1 for detailed information about the installation package contents.
Vidyo Server
| Component | Version |
|---|---|
| Operating Systems Server | Windows Server 2008 64-bit CentOS 6.6 |
| Genesys Platform |
CIM version 8 eServices 8.5 Interaction Server 8.5.100.18 Orchestration Server 8.1.400.45 TServer SIP 8.1 GMS 8.5 |
| Third Party to support |
Java and JDK 8 |
Web Widgets
| Component | Version |
|---|---|
| Operating Systems Server | Windows Server 2008 64-bit CentOS 6.6 |
| Operating Systems Desktop | Windows 7 64-bit Windows 10 64-bit |
| Genesys Platform |
CIM version 8 eServices 8.5 GMS 8.5 Genesys Widgets 9.0 |
| Web Browsers |
Firefox 46 Chrome 42 Safari 11 Internet Explorer 11 |
| Third Party to support |
Apache Tomcat 8, 9 Java and JDK 8 |
| Vidyo Server |
18.4.4.1 |
ORS Routing Scripts
| Component | Version |
|---|---|
| Operating Systems Server | Windows Server 2008 64-bit CentOS 6.6 |
| Genesys Platform |
Orchestration Server 8.1.400.45 Composer 8.1.430.03 |
| Third Party to support |
Apache Tomcat 8, 9 Java and JDK 8 |
| Vidyo Server |
18.4.4.1 |
For the Vidyo Server, the Genesys recommendation is to use the same specs as the small configuration referenced in the Genesys Hardware Sizing Guide. Refer to the Genesys System Level Guides in the Genesys documentation.
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