Partners Blog Contact Us

Configuring TytoCare Integration

Follow

TytoCare is a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.

When the Tyto device is used in conjunction with the VidyoConnect™ desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing. The integration enables the TytoCare solution to act as a robust extension of the remote clinicians’ diagnostic capabilities by allowing them to see and speak with patients while conducting virtual stethoscope, otoscope, skin, and other basic medical exams. Combined, the TytoCare Professional (TytoPro/TytoClinic) solution and the Vidyo telehealth solution provide a single cohesive workflow for telehealth providers.

The TytoCare integration requires VidyoPortal and VidyoRouter version 18.4.0 or later as well as version 19.1.0 or later of the VidyoConnect desktop application.

In addition, if you want to use TytoCare integration, you must first enable it in the Super Admin portal. Then, you must configure it in each Tenant Admin portal as described in the Configuring TytoCare Integration in the Tenant Admin Portal section of this article.

 

Configuring TytoCare Integration in the Super Admin Portal

To configure TytoCare integration in the Super Admin portal:

  1. Log in to the Super Admin portal using your Super Admin account.
    For more information, see Logging in to the Super Admin Portal.
    The Components page displays by default.
  2. Click the Settings tab.
    The Upload System License page displays by default.
  3. Click VP_PLUS_2.png to the left of Feature Settings on the left menu.
  4. Click TytoCare Integration from the submenu.
    The TytoCare Integration page displays.

    TytoIntegrationSuper.png
  5. Select the Enable TytoCare Integration checkbox.
  6. Click Save.

 

Configuring TytoCare Integration in the Tenant Admin Portal

If you are an on-premises customer and want to use TytoCare integration, you must first ensure that the Super Admin has enabled TytoCare as described in the Configuring TytoCare Integration in the Super Admin Portal section of this article. Next, you can configure TytoCare in each Tenant Admin portal.

Important: Before enabling the TytoCare integration for your Tenant, you must:

  • Contact your TytoCare representative in order to obtain your TytoCare URL, username, and password.
  • Provide your VidyoPortal public IP address to TytoCare so they can whitelist your system.

 

To enable the TytoCare integration in the Tenant Admin portal:

  1. Log in to the Admin portal using your Admin account.
    For more information, see Logging in to the Tenant Admin Portal.
    The Users page displays by default.
  2. Click the Settings tab.
    The License page displays by default.
  3. Click  to the left of Feature Settings on the left menu.
  4. Click TytoCare Integration from the submenu.
    The TytoCare Integration page displays.

    TytoIntegrationTenant.png
  5. Select the Enable TytoCare Integration checkbox.
  6. Enter the Tyto URL.
    In most cases, the URL is  https://app-cloud. tytocare.com ; however, you should verify this with the TytoCare team for your organization.

    Note: If your organization’s firewall blocks outbound requests to the Internet from your VidyoPortal, you will need to whitelist requests to the Tyto URL. Please check with your IT team.

  7. Enter your TytoCare username.
  8. Enter your TytoCare password.
  9. Click Connection test to confirm that your Tenant can access TytoCare using the information you provided.
    If the test is successful, this pop-up will display:

    TytoTenantPopup.jpg

  10. Click Save.

 

Error Messages, Logs, and Troubleshooting

Starting with VidyoPortal and VidyoRouter version 19.1.0, the TytoCare integration includes:

  • More informative error messages. For example, we display the relevant error codes when the Connection Test is run.
  • More details in the TytoCare Audit and App logs. For example, we log the HTTP status codes for all Tyto REST API calls.

For more information about the tools, techniques, and APIs that you can use to determine whether the TytoCare integration feature is working properly and to troubleshoot it as needed, see the TytoCare Integration Troubleshooting article.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.