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SOLVED: Important Notice for On-Premises EPIC Customers Having Issues with Provider Records with Alphanumeric Values


In VidyoPortal version 18.3.1, the addMember API only accepts numeric entries and not letters. If the EMP record ID or UserName/ID is alphanumeric; you will experience difficulty connecting to video sessions. 

To resolve this issue, Vidyo has VidyoPortal version 18.4.0 available to download from the Portal and Router Packages Download page. In the 18.4.0 release, the VidyoPortal Web Services Admin addMember API will support alphanumeric values for the extension.




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