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VidyoPortal and VidyoRouter: About Version 18.4.0


What's New in this Release

Here's what's new in version 18.4.0:

  • TytoCare™ Integration 
    • TytoCare is a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician.

    • When used in conjunction with the VidyoConnect™ desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing.
      • The integration enables the TytoCare solution to act as a robust extension of the remote clinicians’ diagnostic capabilities by allowing them to see and speak with patients while conducting virtual stethoscope, otoscope, skin, and other basic medical exams. Combined, the TytoCare Professional (TytoPro/TytoClinic) solution and the Vidyo telehealth solution provide a single cohesive workflow for telehealth providers.
    • If you are an on-premises customer, refer to the Enabling the TytoCare Integration in the Super Admin Portal and the Enabling the TytoCare Integration in the Tenant Admin Portal for information about how to configure your VidyoPortal for TytoCare integration.

    The TytoCare integration requires version 18.4.0 of the VidyoPortal and VidyoRouter as well as version 19.1.0 of the VidyoConnect desktop application. 


  • Epic Context-Aware Linking Integration Enhancement

Important Notices for On-Premises Customers

To ensure that your on-premises upgrade goes smoothly:

  • You must upgrade to VidyoPortal and VidyoRouter version 18.4.0 from version 18.3.x, 18.2.x, 17.x, or 3.4.6. Upgrades from versions earlier than 3.4.6 are not supported. Therefore, if you have a VidyoPortal version that is earlier than 3.4.6, you must first upgrade to 3.4.6 and then upgrade to version 18.4.0.

  • You must apply Security Update 20 (SU20) to your VidyoPortal before you upgrade to version 18.4.0. The SU20 package and documentation are available from the Security Update Packages section on the Help Center.

  • If you have 10,000 to 15,000 endpoints that need to download the new version from the VidyoPortal, Vidyo recommends that you host the installer on a CDN (Content Delivery Network) so your endpoints can download them from there. Since CDNs can be geo-located, downloads are typically faster. Additionally, for large-scale client distributions, impact on the VidyoPortal performance is significantly reduced.

  • VidyoPortal Virtual Edition version 3.4.x and later uses more memory in order to run more efficiently than VidyoPortal Virtual Edition version 3.3.x, and therefore requires a minimum of 8 GB of memory. Because previous versions required less memory, you may need to increase the memory allocation on your VidyoPortal Virtual Machine before upgrading.

  • Refer to the Upgrading your VidyoPortal System Software article for information about how to perform the upgrade.

  • Please review the "Resolved and Known Issues" section in this article before upgrading.


Internet Browser Compatibility 

  • Internet Explorer®: 
    • Important: When upgrading the VidyoPortal using Internet Explorer, please use version 10 or later. Alternatively, you can use another browser, such as Chrome or Firefox.
    • IE 10 and 11 are supported in non-compatibility modes.

Version Compatibility

If your organization has an on-premises VidyoPortal (rather than a cloud subscription), refer to the Vidyo Compatibility Matrix article to determine which endpoint versions are compatible with your VidyoPortal release.

If you are using VidyoGateway version 3.5.x, please read the note below.

If you are using this release of the VidyoPortal and VidyoRouter with VidyoGateway version 3.5.x, please note that if the conference moderator or a participant mutes the video of another participant in the call, all legacy participants in the call will see the last frozen frame of the participant whose video was muted.

If you anticipate that this issue will affect your workflows, Vidyo recommends that you do not upgrade to version 18.4.0 at this time. Vidyo plans to release a new version of VidyoGateway in the near future that will address this issue.


Resolved and Known Issues

Resolved Issues

The following table lists the resolved issues in VidyoPortal and VidyoRouter version 18.4.0:

VidyoPortal and VidyoRouter Version 18.4.0 - Resolved Issues
Key Summary
VPTL-9354 The status of public rooms now updates properly in the VidyoDesktop contact list; therefore, users can correctly determine whether a room is in use.
VPTL-9351 The VidyoPortal Web Services Admin addMember API now supports alphanumeric values in addition to numeric values for the extension.
VPTL-9297 A VidyoPortal issue that was preventing the upgrade of VidyoDesktop clients when the upgrade prompt was displayed has been fixed.
VPTL-9279 The VidyoPortal Web Service addMember API has been corrected so a password is not mandatory.
VPTL-9259 The “Enable Encryption” button is available on the VidyoPortal Super Admin Settings > Security page regardless of the language selected for the UI.
VPTL-9258 Exporting a security bundle on VidyoPortal version 18.3.1 no longer results in an error.
VPTL-9230 Issues that occurred when endpoint updates via the Super Admin (such as timeouts or slow updates) have been resolved.
VPTL-9131 When a user joins a room with a legacy device, they can now be reliably disconnected using the leaveConference API.
VPTL-9019 User extensions that start with a 0 can now be imported properly via CSV.
VPTL-8832 In the Call Detail Records, VidyoReplay always appears as calling from the default Tenant even if a recording is initiated from more than one Tenant.
The Status Notification server now works properly and no longer sends erroneous error messages.


Known Issues

The following table lists the known issues in VidyoPortal and VidyoRouter version 18.4.0:

VidyoPortal and VidyoRouter Version 18.4.0 - Known Issues
Key Summary
VPTL-9269 TytoCare integration does not work when the VidyoPortal is in FIPS mode.

To avoid this issue, disable FIPS mode on the VidyoPortal in order to use the TytoCare integration.


If a new user downloads VidyoConnect for desktop from a room link, Internet Explorer may truncate the filename of the VidyoConnect installer download, thereby preventing the application from automatically connecting to the meeting after installing the application.

To connect to the meeting, the user must click the guest link again.

VPTL-8539 When in FIPS mode, enabling TLS 1.2 only mode is currently not supported.
VPTL-7966 Search queries are unable to retrieve restricted groups that have special characters (such as ~, %, @, etc.) in the group name.
VPTL-7940 When a user is created locally and that user logs in to Vidyo Neo using their LDAP credentials, the user details are not imported from LDAP; therefore, if the user belongs to a restricted group, the restricted group is not created when the user logs in.
VPTL-7309 The status-notify.log in the TCP streaming server does not properly update when audio or video is muted from the HTML Control Meeting page.
VPTL-7269 If the Guest Group, Guest Proxy, and Guest Location Tag are set on the Settings > Guest Settings page, and then those values are deleted from the VidyoPortal, the Guest Group and Guest Proxy fields should then display “Default” and the Guest Proxy field should display “No Proxy”; however, all three fields display numeric values.
VPTL-7172 The status-notify.log in the TCP streaming server does not capture the Presenter Mode enable/disable status.
VPTL-7168 The status-notify.log in the TCP streaming server does not capture SAML user and room status (such as logging in and creating rooms).
VPTL-7162 The status-notify.log in the TCP streaming server does not capture creating a scheduled room.
VPTL-7160 The status-notify.log in the TCP streaming server does not capture creating a public room.
VPTL-7147 The TCP streaming server is unable to keep up with the logging of user events.
VPTL-6938 On the Settings > Maintenance > Database page in the Super Admin portal, when the Factory Defaults button is pressed, the database is restored to the factory defaults but an erroneous “Failure” error message appears.
VPTL-6900 The Cancel button does not work on the Admin portal CDR Access page.
VPTL-6862 If the Added or Uploaded drop-downs are selected on the Settings > Endpoint Software Versions page, the “Sort Ascending” and “Sort Descending” options are grayed out.
VPTL-6851 If a user clicks the Activate or Delete button on the Settings > Endpoint Software Versions page when there is nothing in the “External CDN URL” list, the erroneous message “Please select only one External URL” appears instead of a message indicating that there is no URL present or that the user must add a URL.
VPTL-6818 If an invalid External CDN URL is entered on the Endpoint Software Versions page and the user clicks the Save button, the URL is not saved; however, the system does not display an error message indicating that the URL is invalid and cannot be saved.
VPTL-6790 When the Thai language is selected as the system language, some messages continue to appear in English.
VPTL-6253 When SSL is disabled, the VidyoPortal prompts for a reboot when a new server certificate is applied.
VPTL-6199 Performing a factory default deletes the FQDN from the VidyoManager.

Workaround: Restore the FQDN by going through the network interface configuration in the System Console.

VPTL-6196 When auto-provisioned LDAP users who are currently logged in get deleted from the Admin > Users page, those users should get logged off and deleted; however, occasionally, some of the users do not get logged off and/or do not get deleted.
VPTL-6143 After starting a "Force Standby" action, the Force Standby button should be inactive, but is still active.
VPTL-6071 On the Hot Standby page, the Peer Status is only updated when the page is loaded at login or when it is reloaded. Navigating to another menu on the Super Portal does not update that status indicator.
VPTL-6032 When the management interface on the VidyoGateway™ is on an alternate port (e.g., 8443), there is an extra "/" character inserted before the port number in the hyperlink on the VidyoPortal Component page.
VPTL-5392 When SSL is enabled, the erroneous message “Super Security SSL Settings have been reset…” is displayed rather than the correct “Restart is pending…” message when a reboot is cancelled after applying a client CA certificate.
VPTL-5366 When SSL is enabled, the user is not prompted to reboot the server after regenerating a self-signed certificate.
VPTL-4978 If media encryption is disabled on the VidyoPortal, it does not prompt to reboot although it must be rebooted for the setting to take effect.
VPTL-4907 When performing a restore to factory defaults, no progress bar appears. In addition, after the factory defaults are restored, the VidyoPortal does not get automatically logged off.
VPTL-4753 On the Settings > Hot Standby > Operation page, if OK is selected for Force Standby, the system stays on the Operation page after the force standby instead of navigating to the login page.
VPTL-4666 The Cancel button does not revert back to the last saved state for VidyoWeb™, VidyoMobile™, and VidyoProxy search options and syslog.

Workaround: Refresh the page or click on a different tab to revert to the last saved state.

VPTL-4344 On the VidyoGateway/VidyoReplay/VidyoRecorder Components page, the Save button is disabled even after the user enters all mandatory fields.

Workaround: To enable the Save button, click anywhere on the page after entering the mandatory fields.

VPTL-4133 The same legacy device cannot be added to two different tenants. The legacy device must be deleted from one tenant in order to add it to another tenant.
VPTL-4120 When a user joins a conference via IPC, that user’s status shows as Busy (as expected) but room names for that user are erroneously listed in the Room column.
VPTL-3677 Forgot Password does not function for locally authenticated Normal users if the admin or operators are LDAP authenticated.
VPTL-3623 The system restart message does not display after refreshing the browser on the Super Admin portal > Settings > Security page.
VPTL-2766 The Group Limit is not enforced when a user invites all of the participants at once.
VPTL-2444 If an existing tenant is edited to change the prefix to 0, the erroneous message “Cannot use prefix “0”. Please choose another Tenant Ext. Prefix” appears.
VPTL-2338 When a VidyoRoom™ SE is added to the VidyoPortal, it does not appear on the VidyoPortal Manage VidyoRooms page.
VPTL-1568 The Super and Admin UIs do not display the "Forgot Password" link when LDAP authentication is enabled and none of the users are selected for LDAP authentication.
VPTL-1098 After enabling the "Enforce password complexity rules", the Super Admin and Operator user types are not forced to change their passwords. 
Workaround: Manually update the passwords for these user types.
VPTL-1089 The Admin account receives a license expiration notification email twice (instead of once) when each of the 45, 15, 7, and 6 day increments are left for the license expiration.
VPTL-976 The Audit logs may be captured in a non-sequential date and time order, may not capture log outs due to session time out, and may not capture or may incorrectly capture actions performed from the Components or Maintenance tabs.
VPTL-867 The Audit logs do not capture changes made to some of the tabs on the Settings page.
VPTL-237 When a direct call is made from a legacy device to a VidyoDesktop user and the call times out because the VidyoDesktop user does not answer, the user status is not updated to RingNoAnswer.
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