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VidyoWeb: About Version 1.3.27


What's New in This Release

Here's what's new in this release:

  • Resolved Issues
    • Vidyo fixed issues in this release to improve performance and stability. For more information, please refer to the Resolved Issues section below. 



Platform and Browser Compatibility

The following table lists which OS platforms and browsers this version of VidyoWeb is compatible with.  

Compatible Platforms Compatible Browsers
Windows® 7 32-bit and 64-bit Chrome version 48 and later
Windows 8 32-bit and 64-bit Firefox® version 38.7.0 ESR and later, and earlier than version 52
Windows 8.1 32-bit and 64-bit Internet Explorer® version 11
Windows 10 32-bit and 64-bit Safari® version 9.0.3 and later, but earlier than version 12
Mac® OS X 10.8 – 10.11.6  
macOS® Sierra 10.12 and later  


In order for VidyoWeb to work properly with Chrome:

    • The VidyoWebConnector Chrome Extension must be enabled.
    • The minimum requirement is OpenGL 2.0, and the latest GPU/Graphics driver should be installed (with OpenGL 2.0 support).


VidyoWeb may run successfully in environments other than those listed in the table above; however, only these environments have been tested and are supported by Vidyo.

Vidyo has tested VidyoWeb using the out-of-box settings. Issues may occur when using different browsers and security settings.


Portal Compatibility

If you are an on-premises customer and you need to determine which version of the VidyoPortal™ your VidyoWeb version is compatible with, refer to the Vidyo Compatibility Matrix.

Resolved Issues

The following table lists the resolved issues in VidyoWeb version 1.3.27 (0001):

VidyoWeb Version 1.3.27 (0001) - Resolved Issues
Key Summary
VWEB-3568 Vidyo fixed an issue so users can now click the Add Extension button to successfully install the VidyoWeb extension when using Chrome 71. Additionally, Vidyo has updated the API package (e.g., new installers and JS files) to apply when building custom applications for this scenario.
VWEB-3562 Vidyo fixed a bug so now guest users can join a conference by selecting the Join button when using Chrome 71; rather than seeing an endless spinner.
VWEB-3570 Vidyo resolved an issue so users can now install the VidyoWeb extension even after closing the install tab with the VidyoWebConnector. The Install VidyoWeb Extension pop up now displays correctly allowing the user to add the extension successfully in Chrome. 
VWEB-3571 An issue was fixed so that a black border no longer appears at the top of the page when a user clicks Cancel on the Enter Room Pin page. 
VWEB-3569 A black border no longer appears after a user leaves a conference from the Vidyo Join page. 


Known Issue

The following table lists the known issue in VidyoWeb version 1.3.27 (0001):

VidyoWeb Version 1.3.27 (0001) - Known Issue
Key Summary
VWEB-3591 If you use VidyoWeb™ or VidyoWeb API plugin with macOS using Chrome™ version 76 or later, you will be unable to join a call after entering your name and clicking Join. There are compatibility issues between our Vidyo plugins (specifically VidyoClientForWeb) and the current/latest versions of Chrome/MacOS. Enghouse Vidyo will continue to collaborate with Chrome/MacOS on a solution and will update future release notes accordingly.
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