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VidyoConnect for Desktop Version 18.5.0: General Availability Release



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Vidyo is Pleased to Announce VidyoConnect™ for Desktop Version 18.5.0

In version 18.5.0, we've introduced a new feature that lets you more easily call your legacy contacts by adding them as favorites to your Contacts list. In addition, for our healthcare customers, we now allow guest users access to the digital stethoscope feature.

Important Notice: Version 18.5.0 will be released next Thursday, December 6, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receiving notice on the day of the release.

What's New?

Add Legacy Endpoints to Your Favorite Contacts

  • If you often use the VidyoConnect application to call the same legacy H.323/SIP/Telephony endpoints, you can now add those endpoints as favorite contacts in your VidyoConnect Contacts list.
  • To add an endpoint as a favorite, search for the legacy contact using the Search bar, and then click  next to their alias in the results.
    • For example, let's say you often call your customer's Polycom system, which has an alias of "Polycom Legacy Device" in your VidyoConnect application. Search for "Polycom", click the  that appears next to "Polycom Legacy Device", and then it will appear as a favorite in your Contacts list every time you use the VidyoConnect app.

    • You can dial out to the legacy endpoint by clicking the CALL button.

  • To remove a legacy endpoint contact, simply click the star next to 'Remove from my contacts'  or click the that appears next to the contact under Search results. 

Guest User Access to Digital Stethoscopes

  • The digital stethoscope feature has been available since VidyoConnect version 18.3.0 and VidyoPortal version 18.3.0.
  • Previously, the digital stethoscope feature was restricted to registered users, whereby patient-side users (a.k.a., "stethoscope owners”) were required to be signed in in order for remote physicians to access the stethoscope audio during a VidyoConnect call. Now, both patient-side users and physician users are allowed to access the stethoscope feature as guest users.
  • For more information, please refer to the Using the VidyoConnect Digital Stethoscope Feature article.


  • Sign up for service announcements at the Vidyo Status Page by selecting Subscribe at the top right. You can visit this site anytime to view past and current cloud-related announcements.

Want More Info?

If you'd like to get additional details on this release and the known and resolved issues, refer to the VidyoConnect for Desktop: About Version 18.5.0 article on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal on December 6, 2018.  To learn more about our latest features, please direct your users to the Using VidyoConnect section of the Vidyo Help Center.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. To learn more about the steps required, refer to the Transition from VidyoDesktop to VidyoConnect article. If you would like help transitioning to VidyoConnect, please contact your customer success manager (CSM) or email 

  • If you're a VidyoConnect on-premises customer, you can download the software from the Client-Side Packages section of the Vidyo Help Center on December 6, 2018.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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