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VidyoConnect for Desktop Versions 18.2.1 and 18.2.2: General Availability Release



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Vidyo Is Pleased to Announce VidyoConnect for Desktop Versions 18.2.1 and 18.2.2

VidyoConnect™ offers a synthesized experience across desktop, WebRTC, and mobile devices and is Vidyo's ultimate meeting solution for team collaboration. In the 18.2.1 and 18.2.2 releases, we’ve continued to improve the usability and reliability of VidyoConnect by resolving a few issues. Please read more below.

We also invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer. 

What's New?

Resolved Issues in Version 18.2.1

  • Users can now join calls again when using Firefox® version 59, and hear the audio and view the video when using VidyoConnect for WebRTC.
  • A high memory usage/leak issue was reported to Mozilla. For more details, refer to this bug report.  Vidyo has introduced a resolution to this issue in release 18.2.2. Read below for more information. 

Resolved Issues in Version 18.2.2

  • Vidyo identified a memory leak issue which was reported to Mozilla for the 18.2.1 release. Although the Mozilla bug still exists, a workaround was implemented to resolve the impact when using VidyoConnect.  When you run VidyoConnect in the Firefox browser, your operating system will no longer experience abnormal memory usage. 
  • Gmail has recently blocked users from sending .cab files, which were used by VidyoConnect for Desktop for diagnostic reports. With this release, the diagnostic reports are now saved with a ".vcab" extension to allow sending the diagnostic report.
  • If you miss a VidyoConnect call, the "Missed Call" translation in Japanese now reads correctly. 
  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right.  You can now visit this site anytime to view past and current product bulletins and cloud-related announcements. 

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, refer to the VidyoConnect: About Version 18.2.1 and VidyoConnect: About Version 18.2.2 articles on the Vidyo Help Center.

What's Next?

  • If you're a VidyoConnect cloud customer, we will upgrade your portal for you over the next week. Please share this upgrade with your users and direct them to the Using VidyoConnect section of the Vidyo Help Center to learn more.

  • If you're currently using VidyoDesktop, we encourage you to upgrade to VidyoConnect to access all the latest features. However, if you have the VidyoDesktop application installed, this won't happen automatically. Please contact us to initiate the upgrade, and click here to learn more about what to expect.

  • If you're a VidyoConnect on-premise customer, go ahead and download the software from the Client-Side Packages section on the Vidyo Help Center.

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using these versions of the VidyoConnect application!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3

You have received this mandatory email service announcement to update you about important changes to your Vidyo products, services, subscriptions, or account. The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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