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VidyoRoom Version 3.3.25: General Availability Release



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Vidyo is Happy to Announce VidyoRoom™ Version 3.3.25

In version 3.3.25, we're introducing new features that will benefit our healthcare customers, provide better usability, and increase security. Continue reading for more information about these exciting enhancements.

Important Notice: The features below will be released next Thursday, November 8th, 2018. In order to better serve you with a predictable release schedule, you will now receive advance notice of any future releases rather than receive notice on the day of the release.

What's New?

WiFi Support for the Iron Bow® vCLINiC

  • The Iron Bow vCLINiC nows supports WiFi with 802.11n and 802.11ac speeds, 2.4 GHz and 5 GHz bandwidth, and the WPA2 security protocol.
  • Configuring WiFi is fast and easy with the new WiFi settings in the Admin UI.

Low-light Mode on the VDO360 Camera

  • If you’re using a VDO360 camera (which comes standard with the Iron Bow vCLINiC), you now have the option of manually enabling and disabling low-light mode. For example, if you’re in a room with a patient, you may want to change this setting when the overhead lights in the room are turned on or off.
  • To enable low-light mode, press the Manage button and then press *01 on the infrared remote control when you’re not in a call and not using the OnScreen UI. To disable low-light mode, press the Manage button and then press *02.

Support for the Logitech® Rally Camera

  • We’ve added the Logitech Rally to our list of recommended cameras for VidyoRoom HD-40 Rev C, HD-2, and HD-3 systems that have been upgraded to version 3.3.25 with the latest image.

View the Time While in a Call

  • With the new clock feature, you can see the time displayed on your VidyoRoom screen whenever you’re in a video call.
  • Simply select the Enable Wall Clock checkbox in the Admin UI to display a clock at the bottom center of the screen during calls.

Option to Append a Certificate

  • When uploading a new certificate file via the Admin UI, you can now choose to append the new certificate to the current one.
  • Prior to this release, the uploaded certificate would automatically replace the existing certificate.

Windows® Security Updates for VidyoRoom Systems

  • We’ve applied all relevant critical Microsoft Windows security updates as of July 10, 2018 to the VidyoRoom systems.

Resolved Issues

  • In this release, we’ve resolved a number of issues for enhanced system stability and usability.


  • Sign up for service announcements at the Vidyo Status Page by selecting Subscribe at the top right. You can visit this site anytime to view past and current cloud-related announcements.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoRoom: About Version 3.3.25 article on the Vidyo Help Center.

What's Next?

  • If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoRoom to version 3.3.25 for you.
  • If you have an on-premises VidyoRoom, you can download the software from the VidyoRoom Packages section on the Vidyo Help Center. However, before performing the upgrade, please refer to the "Upgrade Information for On-Premises Customers" section of the VidyoRoom: About Version 3.3.25 article for important upgrade information. 

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoRoom!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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