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VidyoPortal and VidyoRouter Version 18.2.1: General Availability Release



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Vidyo is Happy to Announce VidyoPortal™ and VidyoRouter Version 18.2.1 

In version 18.2.1, we've added another new feature to benefit our healthcare customers.  In addition, we've enhanced security and usability by resolving a number of issues. Continue reading below for more details. 

What's New?

Enabling Integration With Your Epic Electronic Health Record (EHR) System

Resolved Issues

  • This release resolves a number of issues to improve security and usability.


  • Sign up for announcements at the Vidyo Status Page by selecting Subscribe in the top right. You can now visit this site anytime to view past and current product bulletins and cloud-related announcements.

Want More Info?

If you'd like to get additional details on the new features and the known and resolved issues, see the VidyoPortal and VidyoRouter: About Version 18.2.1 article on the Vidyo Help Center.

What's Next?

  • If you're a cloud customer, you don't need to take any action; Vidyo will upgrade your VidyoPortal and VidyoRouter to version 18.2.1 for you.
  • If you have an on-premises VidyoPortal and VidyoRouter, go ahead and download the software from the VidyoPortal and VidyoRouter Packages section on the Vidyo Help Center.

Need Help?

If you need help or have questions, please feel free to do one of the following:

  • Vidyo Resellers and End Users with "Plus" coverage: Please contact the Vidyo Customer Service Team at
  • Vidyo End Users without "Plus" coverage: Please contact your authorized Vidyo Reseller.

We hope you enjoy using this version of VidyoPortal and VidyoRouter!

The Vidyo Product Team

Phone   (866)-99-Vidyo (998-4396) #3 or +1-(201)-289-8597 #3

The contents of this Product Bulletin do not in any way modify the terms of the agreement(s) under which this product is provided.

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