VidyoConnect™ is Vidyo's enterprise meeting solution for team collaboration. It offers a unified experience across desktop, WebRTC, and mobile devices. This article describes version 18.3.1 of the VidyoConnect for Mobile app.
 

What's In This Release 

• Resolved Minor FECC Issue
  • In this release, we’ve fixed some minor issues related to the Far End Camera Control (FECC) feature. For more information, see the “Resolved Issues for Android and iOS” section below.

 

Upgrading from VidyoDesktop™ or Vidyo Neo™ 

If you’re planning to upgrade to VidyoConnect from VidyoDesktop or Vidyo Neo, we'd like to clarify a few important points that you should pass along to your users:

• If you've just switched from Vidyo Neo or VidyoDesktop and VidyoMobile™ to VidyoConnect, your users will now be redirected to the new VidyoConnect for Mobile app when they join a call from a mobile device. They will first be prompted to download the app from the Google Play™ Store or the Apple® App Store. Then, once the app is installed, they'll be routed to their call via the VidyoConnect for Mobile app.
• If you’re still using VidyoDesktop and VidyoMobile, we encourage you to upgrade to VidyoConnect to access all the latest features. Please contact us to initiate the upgrade to VidyoConnect, and click here to learn more about what to expect.

We invite you to visit our VidyoConnect page to find out more about the VidyoConnect applications, the benefits of moving to our cloud services, and the plans we offer.

 

Compatibility

Android and iOS Version Compatibility for VidyoConnect for Mobile

The following table defines the compatibility between VidyoConnect for Mobile version 18.3.1 and OS versions.

Compatible Android Versions	Compatible iOS Versions
9.0 (Pie)	11x
8.0 (Oreo)	10.x
7.0 (Nougat)
6.0 (Marshmallow)
5.0/5.1 (Lollipop) Note:  Supported versions until re-evaluation at the end of 2018.

 

 

Portal Compatibility for On-Premises VidyoConnect Customers

If your organization has an on-premises portal (rather than a cloud subscription), refer to the Vidyo Compatibility Matrix article to determine which version of the portal your VidyoConnect release is compatible with.

 

Resolved and Known Issues

Resolved Issues for Android and iOS

The following table lists the resolved issues for Android and iOS in version 18.3.1.

VidyoConnect for Mobile 18.3.1 – Resolved Issues for Android and iOS
Key	Summary
NEPANDRD-3500, NEPANDRD-3438	Verbiage on the FECC tutorial page was updated to "Tap the +/- buttons to zoom the camera" and the words "or pinch" were removed. Please note that pinching will digitally zoom the video tile on your screen rather than zooming the far end camera.
NEPANDRD-3477	Vidyo fixed a crash issue that occurred when Android users joined a call with their camera muted, entered FECC mode to control a far end camera, and then exited FECC mode.

 

 

Known Issues

Known Issues for Android

The following table lists the known issues for Android in version 18.3.1.

VidyoConnect for Mobile 18.3.1 – Known Issues for Android
Key	Summary
NEPANDRD-3408	When using FECC, the Chat icon does not appear if a message is received after the user expands the FECC tile and locks and then unlocks the device screen.
NEPANDRD-3389	When a participant is in a VidyoConnect call and switches to another WiFi or 3G/4G, the Flip camera button appears on the self-view after that participant reconnects to the room.
NEPANDRD-3387	In a VidyoConnect call with many participants, users may not be able to join and disconnect quickly and the tiles may not display correctly (for example, some may freeze).
NEPANDRD-3365	When a desktop user shares the screen on Pixel 2 XL (9.0) and Sony Xperia (6.0.1) devices, the shared tile may sometimes display as black if the mobile user puts the app in the background/foreground a few times.
NEPANDRD-3326	When a user on a Samsung Galaxy deletes a room from the Rooms tab after problems with the network, the room is not deleted and the system displays an error message.
NEPANDRD-3224	The self-preview may blink during a VidyoConnect call using Pixel 2XL (9.0) and Samsung Galaxy Tab S3 (8.0) devices.
NEPANDRD-3188	If a call participant on a Samsung Galaxy S7 is connected via Bluetooth (Plantronics E500 or Era by Jawbone) and then receives an incoming cellular call or makes an outgoing cellular call, audio will be sent via open mic instead of via Bluetooth. If this occurs, reconnect the Bluetooth device.
NEPANDRD-3168	If a call moderator soft mutes a participant's microphone, hard mutes the camera, and then hard un-mutes (re-enables) the camera, the participant's microphone unexpectedly becomes hard muted.
NEPANDRD-3138	For users with muted audio who dial out to a legacy endpoint, the application is unable to send DTMF tones.
NEPANDRD-3099	When using an Android Nexus 5x on OS version 8.0 and later, the audio may be distorted, garbled, and delayed when three or more users are in a call.
NEPANDRD-2266	Any settings that an admin configures via the Control Meeting page (such as muting the microphone) while a user is joining a room are not applied once the user joins the room (for example, the user will not be muted).
NEPANDRD-2199	On Huawei P8 phones, when a user puts the VidyoConnect app in the background and then closes the app from the Recent list, the foreground service is stopped.
NEPANDRD-2179	On Samsung Galaxy S5 (6.0.1) devices, if a call participant sends messages in the chat pane, closes the chat, and then leaves and rejoins the room, the chat pane displays that there are unread messages.
NEPANDRD-2077	Android users experience low frame rates when the resolution is large (such as 960 x 540).
NEPANDRD-1000	If a user clicks to delete their own room and then disconnects from the network, the deletion of the room should not continue; however, a confirmation pop-up appears with the Delete Room and Cancel buttons enabled.
NEPANDRD-953	If a room is locked and a user clicks on a guest link to join a call in that room, the message “The room is currently locked. Unfortunately, you cannot join a locked room…” appears when the user is in the call rather than the notification appearing prior to joining the call.
NEPANDRD-625	If a user clicks “+” to create a new room but then disconnects from the network, the Create Room and Cancel buttons remain enabled; however, if the user clicks the Create Room button, the room is not created.

 

Known Issues for iOS

The following table lists the known issues for iOS in version 18.3.1.

VidyoConnect for Mobile 18.3.1 – Known Issues for iOS
Key	Summary
NEPIOS-3380	If a call participant who has either the camera or microphone muted expands the tile of a remote user with a controllable camera, the user's own Chat, Microphone, and Camera icons do not disappear from the screen until the user taps the screen.
NEPIOS-3372	The Chat icon doesn't appear if a message is received after the FECC tile is expanded and the user returns the VidyoConnect application from the background or the screen is locked.
NEPIOS-3360	In very rare cases, the video in a call will freeze for all the participants except for the loudest speaker.
NEPIOS-3345	If a VidyoConnect for Mobile user is in a call where content is being shared, and then that user moves the VidyoConnect app to the background and back to the foreground, the tile that previously displayed the shared content may appear black.
NEPIOS-3338	If a participant switches from WiFi to 3G during a call, the FECC tile may freeze, yet the participant will still be able to click the camera controls.
NEPIOS-3321	When using the VidyoConnect for Mobile application on an iPhone X, some of the VidyoConnect controls and icons are partially overlapped by the top notch section of the screen.
NEPIOS-3312	If a guest user joins a call and immediately puts the VidyoConnect application in the background, the guest user's video is not displayed when s/he returns the application to the foreground.  If this occurs, users should mute and then un-mute the camera to show video.
NEPIOS-3252	When a participant enters Chinese or Japanese characters for their username when joining a call as a guest, the username is displayed on the lower left of the screen as squares instead of the Chinese or Japanese characters.
NEPIOS-3096	If the call moderator hard mutes all the cameras in the call and then a call participant double taps the tile of the loudest speaker, if the call moderator hard mutes the cameras again, the loudest speaker's black tile expands to full-screen.
NEPIOS-2701	If a call moderator soft mutes a participant's microphone, hard mutes the camera, and then hard un-mutes (re-enables) the camera, the participant's microphone unexpectedly becomes hard muted.
NEPIOS-1108	If a room is created by a second user after the first user enters a room name in the Search field but before the first user clicks the Search button, the newly created room is not found during the search.
NEPIOS-1088	If a user performs a search that results in some rooms being listed, and then the user clicks on Rooms, the details page of the first room listed is displayed.
NEPIOS-983	If a device was registered in the portal (and, thereby, consumed a license) and then that device was factory reset, it will consume another license when it logs back in to the same portal.
NEPIOS-962	When writing a chat message, there is no way to send the message when using the emoji keyboard.
NEPIOS-960	If the network is disconnected while a room is being created, an error message appears but the room is created.
NEPIOS-937	When a guest users joins a call and then mutes their camera, an audio-only tile with an avatar should be displayed, but an audio-only tile with the user’s initials is displayed instead.
NEPIOS-662	If a user clicks to delete their own room and then disconnects from the network, the deletion of the room should not continue; however, a confirmation pop-up appears with the Delete Room and Cancel buttons enabled.
NEPIOS-546	After a user logs out from a portal, the HTTPS/HTTP is not removed from the portal URL.
NEPIOS-473	If a user clicks “+” to create a new room but then disconnects from the network, the Create Room and Cancel buttons remain enabled; however, if the user clicks the Create Room button, the room is not created.
NEPIOS-325	When the camera is disabled on the Device Settings screen during a call, a blue screen is displayed to the other participants.